Qualification Pack

Battery System Repair Technician

QP Code: ELE/Q7001

Version: 2.0

NSQF Level: 4

Electronics Sector Skills Council of India || 155, 2nd Floor, ESC House Okhla Industrial Area-Phase 3
New Delhi- 110020 || email:[email protected]

NSQC Approved || Electronics Sector Skills Council of India 1

 Qualification Pack

Contents
ELE/Q7001: Battery System Repair Technician .................................................................................... 3
Brief Job Description ...................................................................................................................... 3
Applicable National Occupational Standards (NOS) ............................................................................. 3
Compulsory NOS ........................................................................................................................... 3
Qualification Pack (QP) Parameters .............................................................................................. 3
ELE/N7006: Identify service related issues of the customer ................................................................ 5
ELE/N7002: Repair faulty parts in the Battery System ....................................................................... 11
ELE/N7001: Test the Battery System after service and repair ........................................................... 17
ELE/N9905: Work effectively at the workplace ................................................................................... 22
ELE/N1002: Apply health and safety practices at the workplace ....................................................... 30
DGT/VSQ/N0102: Employability Skills (60 Hours) ............................................................................... 38
Assessment Guidelines and Weightage ............................................................................................. 45
Assessment Guidelines ............................................................................................................... 45
Assessment Weightage ............................................................................................................... 46
Acronyms ........................................................................................................................................... 47
Glossary ............................................................................................................................................. 48

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ELE/Q7001: Battery System Repair Technician

Brief Job Description

The Battery system repair technician is responsible for servicing and repairing of the battery system in an
Electric Vehicle. Along with that, s/he tests the battery system after servicing and takes corrective actions
against any malfunction detected.

Personal Attributes

The job requires the individual to have the ability to build interpersonal relationships and critical thinking.
S/he must have attention to details, and ability to execute the testing and repairing activities as per
standard operating procedures. The individual should be good at following instructions and work
collaboratively with diverse teams. S/he must stay abreast with technology changes, and demonstrate
strong technical expertise. Also, s/he must exhibit good customer service attributes - courtesy, problem-
solving, reliability, good decision-making skills, etc.

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. ELE/N7006: Identify service related issues of the customer

2. ELE/N7002: Repair faulty parts in the Battery System

3. ELE/N7001: Test the Battery System after service and repair

4. ELE/N9905: Work effectively at the workplace

5. ELE/N1002: Apply health and safety practices at the workplace

6. DGT/VSQ/N0102: Employability Skills (60 Hours)

Qualification Pack (QP) Parameters

Sector Electronics

Sub-Sector E-Mobility and Battery

Occupation After Sale Support-EM&B

Country India

NSQF Level 4

NSQC Approved || Electronics Sector Skills Council of India 3

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Credits 15

Aligned to NCO/ISCO/ISIC Code NCO-2016/NIL

8th grade pass with 2 years of NTC (plus 2

year of NAC/relevant experience)
OR
10th grade pass (plus 2 year of
NTC/NAC/relevant experience)
Minimum Educational Qualification &
OR
Experience
12th Class
OR
Certificate-NSQF (Level-3 in
EV/Electrical/Mechanical relevant Domain) with
2 Years of experience

Minimum Level of Education for Training in

12th Class
School

Pre-Requisite License or Training NA

Minimum Job Entry Age 18 Years

Last Reviewed On NA

Next Review Date 30/12/2026

NSQC Approval Date 30/12/2021

Version 2.0

Reference code on NQR 2022/EHW/ESSC/06663

NQR Version 1.0

Remarks:

NA

NSQC Approved || Electronics Sector Skills Council of India 4

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ELE/N7006: Identify service related issues of the customer

Description

This OS unit is about identifying service related issues of the customer and suggesting suitable solutions
with proper documentations

Scope

The scope covers the following :

Interacting with the customers

Identifying customer's issues
Completing documentation
Achieving productivity and quality

Elements and Performance Criteria

Interacting with the customers

To be competent, the user/individual on the job must be able to:
PC1. greet the customers as per company’s service policy
PC2. inform the customer about company’s service policy such as warranty period, service charge
etc.
PC3. create comfortable environment for the customers in the workshop
PC4. communicate in English, Hindi or local language as per convenience of the customer
Identifying customer’s issues
To be competent, the user/individual on the job must be able to:
PC5. discuss about customer’s issues in the electric vehicle
PC6. explain the problem to the customer with possible solutions
PC7. assess the type of repair to be performed i.e., front end repair or technical level repair
PC8. inform the customer about repairing process, time and cost or inclusion under warranty
PC9. seek customer’s approval for further service
Completing documentation
To be competent, the user/individual on the job must be able to:
PC10. record details of the customer and the electric vehicle
PC11. identify warranty coverage of the item and other terms and conditions
PC12. inform warranty policy of the component brand to the customer
PC13. prepare invoice towards mutually agreed repair or service activity
PC14. seek feedback from the customer about his experience in the workshop
PC15. perform stock management, spare parts ordering etc. using interactive system
Achieving productivity and quality
To be competent, the user/individual on the job must be able to:
PC16. perform repair or service activity as per Service Level Agreement (SLA)

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PC17. demonstrate 100% customer satisfaction after replacement and repair services
PC18. demonstrate non-repetition of the problem or any further escalation

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organizational culture and customer profile

KU2. customer relationship management policies of the organization
KU3. code of conduct required in the industry
KU4. documentation policy of the company
KU5. product portfolio of the organization
KU6. various types of issues reported by the customers in the past
KU7. behavioral aspects and etiquette to be followed
KU8. precautions to be taken while handling field calls and dealing with customers
KU9. relevant reference sheets, manuals and documents to carry in the field
KU10. inform customer about contractual issues such as warranty, cost of service and module
replacement
KU11. techniques to diagnose cause of the problem such as physical damage or any technical issue
KU12. various types of repairing methods such as front end repair or technical level repair
KU13. working in interactive systems such as ERP
KU14. various ERP modules such as spare parts management, order placement etc.
KU15. Quality standards to be followed

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. write common words/signs and set phrases used in the work
GS2. prepare checklists, reports and fill out forms in local language or Hindi/English
GS3. measure various dimensions as per task requirements
GS4. perform arithmetic calculations of addition, subtraction, multiplication and division processes
GS5. interpret information (symbols, dimensions, terminology, dates etc.) given in local language
or Hindi
GS6. state information, doubts and concerns about work related matters in local language or
Hindi/English
GS7. participate in workplace conversations and meetings
GS8. communicate by telephone in local language or Hindi/English
GS9. spot discrepancies or errors and select the most efficient solution
GS10. plan one's daily tasks to achieve maximum productivity
GS11. establish priorities and deadlines in consultation with others and record them
GS12. be punctual and work as per agreed priorities

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GS13. manage distractions and maintain workplace discipline

GS14. read product and module serial numbers
GS15. listen to customer's concerns carefully and address them
GS16. develop a rapport and good relation with customers
GS17. decide on the necessity of customer's interaction with supervisor
GS18. identify ways to increase productivity and reduce errors
GS19. to achieve the target within stipulated time frame

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Interacting with the customers 8 8 - -

PC1. greet the customers as per company’s

2 2 - -
service policy

PC2. inform the customer about company’s

service policy such as warranty period, service 2 2 - -
charge etc.

PC3. create comfortable environment for the

2 2 - -
customers in the workshop

PC4. communicate in English, Hindi or local

2 2 - -
language as per convenience of the customer

Identifying customer’s issues 12 17 - -

PC5. discuss about customer’s issues in the

2 3 - -
electric vehicle

PC6. explain the problem to the customer with

2 3 - -
possible solutions

PC7. assess the type of repair to be performed

3 4 - -
i.e., front end repair or technical level repair

PC8. inform the customer about repairing

process, time and cost or inclusion under 3 4 - -
warranty

PC9. seek customer’s approval for further

2 3 - -
service

Completing documentation 12 23 - -

PC10. record details of the customer and the

2 4 - -
electric vehicle

PC11. identify warranty coverage of the item

2 4 - -
and other terms and conditions

PC12. inform warranty policy of the component

2 4 - -
brand to the customer

PC13. prepare invoice towards mutually agreed

2 3 - -
repair or service activity

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC14. seek feedback from the customer about

2 4 - -
his experience in the workshop

PC15. perform stock management, spare parts

2 4 - -
ordering etc. using interactive system

Achieving productivity and quality 8 12 - -

PC16. perform repair or service activity as per

2 4 - -
Service Level Agreement (SLA)

PC17. demonstrate 100% customer satisfaction

3 4 - -
after replacement and repair services

PC18. demonstrate non-repetition of the

3 4 - -
problem or any further escalation

NOS Total 40 60 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N7006

NOS Name Identify service related issues of the customer

Sector Electronics

Sub-Sector E-Mobility and Battery

Occupation After Sale Support-EM&B

NSQF Level 4

Credits TBD

Version 1.0

Last Reviewed Date 30/12/2021

Next Review Date 30/12/2026

NSQC Clearance Date 30/12/2021

NSQC Approved || Electronics Sector Skills Council of India 10

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ELE/N7002: Repair faulty parts in the Battery System

Description

This OS unit is about servicing and repairing the battery system

Scope

The scope covers the following :

Preparing for the service and repair

Repairing or replacing faulty parts after diagnosis
Reporting to the superior

Elements and Performance Criteria

Preparing for the service and repair

To be competent, the user/individual on the job must be able to:
PC1. review troubleshooting instructions sheets
PC2. select relevant tools, 100% approved and verified field replaceable part as per SOP
PC3. inspect electrical connections, circuits, terminals and earthing to avoid electrical shock
PC4. inspect entire battery system / battery pack for various defects
PC5. inspect battery monitoring integrated circuit (IC) for proper functioning
PC6. inspect passive cell balancing up to 1.3 A per cell and voltage of single cell (O.1 - 5.0 V,
resolution 1 MV)
PC7. measure single cell internal resistance for implementing under / over voltage protection
PC8. decide the replacement or repair of modules on field or at the company’s workshop
Repairing or replacing faulty parts after diagnosis
To be competent, the user/individual on the job must be able to:
PC9. apply the required current of the controller for measuring voltage of each cell
PC10. practice isolation of the battery pack between current and charger for estimating state of
charge (SOC)
PC11. practice connection of the battery system with positive and negative cells
PC12. perform fixing of common problems faced with ICs, MOSFAT, plugs and wiring of the devices
PC13. disassemble and re-assemble the system for removal and replacement of any faulty parts
PC14. communicate with technical helpdesk to seek any assistance at site
PC15. conclude the task as per standard operating procedure and quality benchmark of the
company
PC16. inform customer about the service / repairing activity been undertaken
PC17. instruct customer on procedures to be followed for operating the battery
Reporting to the superior
To be competent, the user/individual on the job must be able to:
PC18. inform on the workload and completion status

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PC19. report work status through proper documentation as per organizational standards
PC20. intimate about the problem that cannot be resolved at field with reasons
PC21. report 100% on time completion of service, repair or part replacement with reference to
agreed target and time or reasons for not meeting target
PC22. prepare the feedback form on customer satisfaction level

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organizational policies on incentives, delivery standard and personnel management

KU2. organization's sales and after sales support policy
KU3. importance of the individual's role in the workflow
KU4. reporting structure followed in the organization
KU5. organizational policy on product's warranty and other terms and conditions
KU6. basic principles governing AC/DC and electronic circuits
KU7. principles, categories, types and applications of a battery
KU8. safe and hazardous voltage practices
KU9. various types of battery system architectures
KU10. functionalities of accessories such as chargers, ICs, circuits, terminals etc. and concept of
cell balancing
KU11. methods to measure cell voltage, internal resistance
KU12. standard work practices for disassembling and assembling a battery pack
KU13. troubleshooting methods for various types of batteries
KU14. Inspection techniques and various checks for identification of faulty parts
KU15. usage of various tools for repairing of battery system such as multimeter, soldering gun etc.
KU16. techniques for replacing the faulty components
KU17. documentation performed during the entire service and repairing process
KU18. necessary product and service related information to be communicated to the customer
KU19. applicable safety and quality standards during the entire process

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read job sheet and/or complaints registered at customer care

GS2. gather customer requirements and feedback
GS3. share technical information clearly using appropriate language
GS4. analyze risks to minimize losses or damages
GS5. share work load among colleagues
GS6. refer manuals, health and safety instructions, memos, reports, job cards etc.
GS7. document the completed work

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GS8. maintain daily work logbook and inform the superiors

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Preparing for the service and repair 8 17 - -

PC1. review troubleshooting instructions sheets 1 2 - -

PC2. select relevant tools, 100% approved and

1 2 - -
verified field replaceable part as per SOP

PC3. inspect electrical connections, circuits,

1 2 - -
terminals and earthing to avoid electrical shock

PC4. inspect entire battery system / battery pack

1 2 - -
for various defects

PC5. inspect battery monitoring integrated circuit

1 2 - -
(IC) for proper functioning

PC6. inspect passive cell balancing up to 1.3 A

per cell and voltage of single cell (O.1 - 5.0 V, 1 2 - -
resolution 1 MV)

PC7. measure single cell internal resistance for

1 2 - -
implementing under / over voltage protection

PC8. decide the replacement or repair of modules

1 3 - -
on field or at the company’s workshop

Repairing or replacing faulty parts after diagnosis 14 35 - -

PC9. apply the required current of the controller

2 4 - -
for measuring voltage of each cell

PC10. practice isolation of the battery pack

between current and charger for estimating state 2 5 - -
of charge (SOC)

PC11. practice connection of the battery system

2 5 - -
with positive and negative cells

PC12. perform fixing of common problems faced

2 5 - -
with ICs, MOSFAT, plugs and wiring of the devices

PC13. disassemble and re-assemble the system

2 4 - -
for removal and replacement of any faulty parts

PC14. communicate with technical helpdesk to

1 3 - -
seek any assistance at site

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC15. conclude the task as per standard

operating procedure and quality benchmark of 1 3 - -
the company

PC16. inform customer about the service /

1 3 - -
repairing activity been undertaken

PC17. instruct customer on procedures to be

1 3 - -
followed for operating the battery

Reporting to the superior 8 18 - -

PC18. inform on the workload and completion

2 4 - -
status

PC19. report work status through proper

1 3 - -
documentation as per organizational standards

PC20. intimate about the problem that cannot be

1 3 - -
resolved at field with reasons

PC21. report 100% on time completion of service,

repair or part replacement with reference to
2 4 - -
agreed target and time or reasons for not
meeting target

PC22. prepare the feedback form on customer

2 4 - -
satisfaction level

NOS Total 30 70 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N7002

NOS Name Repair faulty parts in the Battery System

Sector Electronics

Sub-Sector E-Mobility and Battery

Occupation After Sale Support-EM&B

NSQF Level 4

Credits TBD

Version 1.0

Last Reviewed Date 30/12/2021

Next Review Date 30/12/2026

NSQC Clearance Date 30/12/2021

NSQC Approved || Electronics Sector Skills Council of India 16

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ELE/N7001: Test the Battery System after service and repair

Description

This OS unit is about testing the battery system after servicing

Scope

The scope covers the following :

Testing the battery system

Rectifying malfunctions, if any

Elements and Performance Criteria

Testing the battery system thoroughly

To be competent, the user/individual on the job must be able to:
PC1. review standard procedures for battery cell and module testing
PC2. locate the connectors and release them to remove the wirings from the battery pack
PC3. use recommended tools to open the battery pack for testing
PC4. test battery cells and modules for various performance parameters
PC5. comply with globally accepted regulatory standards for technical specifications while testing
PC6. maintain test records in a logbook
Rectifying the malfunctions, if any
To be competent, the user/individual on the job must be able to:
PC7. review the test results as per standards specified in the supplier’s manual
PC8. inspect passive & active cell balancing and rated capacity of the battery pack
PC9. summarize test results in the prescribed format
PC10. identify cause of the problem, if test results diverge from specifications
PC11. seek technical assistance from supervisor / engineers on faults that cannot be fixed
PC12. apply correct techniques to rectify malfunctions as per standard operating procedure
PC13. retest the battery system to ensure that design specifications are met
PC14. report rectification activities to superiors for future reference

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. relevant legislation, standards, policies, and procedures followed in the company
KU2. documentation procedure followed in the company
KU3. company's policy on servicing time, turnaround time, working hours
KU4. various tests and their execution procedures
KU5. standard techniques to check defects / malfunctions

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KU6. concept of passive and active cell balancing

KU7. techniques to measure rated capacity of the battery pack
KU8. documentation required against testing activities
KU9. quality and safety standards to be followed

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. fill activity logs, attendance sheets as per organizational formats in English/Hindi or local
language
GS2. read, listen and interpret information correctly from various work instruction documents
GS3. plan and organize own task
GS4. document the completed work
GS5. share work load with fellow technicians
GS6. plan, prioritize and sequence work as per requirement
GS7. provide client with appropriate information and services
GS8. escalate issues faced to superior without any delay

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Testing the battery system thoroughly 12 26 - -

PC1. review standard procedures for battery

2 4 - -
cell and module testing

PC2. locate the connectors and release them to

2 4 - -
remove the wirings from the battery pack

PC3. use recommended tools to open the

2 5 - -
battery pack for testing

PC4. test battery cells and modules for various

2 5 - -
performance parameters

PC5. comply with globally accepted regulatory

standards for technical specifications while 2 4 - -
testing

PC6. maintain test records in a logbook 2 4 - -

Rectifying the malfunctions, if any 18 44 - -

PC7. review the test results as per standards

2 6 - -
specified in the supplier’s manual

PC8. inspect passive & active cell balancing and

3 6 - -
rated capacity of the battery pack

PC9. summarize test results in the prescribed

2 6 - -
format

PC10. identify cause of the problem, if test

3 6 - -
results diverge from specifications

PC11. seek technical assistance from supervisor

2 5 - -
/ engineers on faults that cannot be fixed

PC12. apply correct techniques to rectify

malfunctions as per standard operating 2 5 - -
procedure

PC13. retest the battery system to ensure that

2 5 - -
design specifications are met

PC14. report rectification activities to superiors

2 5 - -
for future reference

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

NOS Total 30 70 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N7001

NOS Name Test the Battery System after service and repair

Sector Electronics

Sub-Sector E-Mobility and Battery

Occupation After Sale Support-EM&B

NSQF Level 4

Credits TBD

Version 1.0

Last Reviewed Date 30/12/2021

Next Review Date 30/12/2026

NSQC Clearance Date 30/12/2021

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ELE/N9905: Work effectively at the workplace

Description

This unit is about the communicating and managing work effectively at the workplace as well as taking
measures to enhance own competence and working in a disciplined and ethical manner.

Scope

The scope covers the following :

Communicate effectively at the workplace

Work effectively
Maintain and enhance professional competence
Work in a disciplined and ethical manner
Uphold social diversity at the workplace

Elements and Performance Criteria

Communicate effectively at the workplace

To be competent, the user/individual on the job must be able to:
PC1. exchange information and instruction with colleagues, and seek clarifications and feedback
as necessary
PC2. assist colleagues where required
PC3. follow business communication etiquette in all interactions and communicative formats
(online, digital, and in-person)
PC4. document and share all relevant information with stakeholders in agreed formats and as per
agreed timelines
Work effectively
To be competent, the user/individual on the job must be able to:
PC5. identify and obtain clarity regarding organisational, team and own goals and targets
PC6. prioritise and plan work in order to achieve goals and targets
PC7. monitor own and team performance as per agreed plan
PC8. complete duties accurately, systematically and within required timeframes
PC9. express emotions appropriately at the workplace and manage own response to heightened
emotions
PC10. maintain orderliness and cleanliness in the work area
Maintain and enhance professional competence
To be competent, the user/individual on the job must be able to:
PC11. identify own strengths and weaknesses in relation to goals and targets
PC12. adapt self, service, or product to meet success criteria
PC13. seek and select opportunities for continuous professional development
PC14. formulate a professional development plan to enhance capabilities

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PC15. build or contribute to the organizational knowledge base of cases, clients, issues, solutions,
and innovations
PC16. examine developments and trends in field of work and their potential impact on work
PC17. take feedback from peers, supervisors and clients to improve own performance and practices
Work in a disciplined and ethical manner
To be competent, the user/individual on the job must be able to:
PC18. perform tasks as per workplace standards, organisational policies and legislative
requirements
PC19. display appropriate professional appearance at the workplace and adhere to the
organisational dress code
PC20. demonstrate responsible and disciplined behaviour at the workplace such as punctuality;
completing tasks as per given time and standards; demonstrating professional behaviour at
all times, adopting environment- friendly practices, etc.
PC21. identify the cause of conflict and options for resolution with peers or escalate grievances and
problems to appropriate authority as per procedure for conflict resolution
PC22. protect the rights of the client and organisation when delivering services
PC23. ensure services are delivered equally to all clients regardless of personal and cultural beliefs
PC24. operate within an agreed ethical code of practice and report unethical conduct to the
appropriate authorities
PC25. follow organisational guidelines and legal requirements on disclosure and confidentiality
Uphold social diversity at the workplace
To be competent, the user/individual on the job must be able to:
PC26. recognize and evaluate biased practices against underrepresented groups like women and
persons with disabilities, in workplace systems and processes
PC27. identify and report discrimination and harassment based on gender, disability, or cultural
difference at the workplace
PC28. use inclusive or neutral language and gestures in all interactions
PC29. respect the personal and professional space of others
PC30. access grievance redressal mechanisms as per legislations

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organisation's policies on dress code, workplace timings, workplace behaviour, performance
management, incentives, delivery standards, information security, etc.
KU2. organizational hierarchy and escalation matrix
KU3. importance of the individual's role in the workflow
KU4. organisational norms on health, safety and sustainability
KU5. work area inspection procedures and practices
KU6. professional etiquette and grooming

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KU7. communication etiquette across communicative mediums (online, digital, and in-person)
including strategies/methods for sharing information, documentation, and providing and
receiving feedback
KU8. importance of self-evaluations and developing a continuous learning and professional
development plan
KU9. developments and trends impacting professional practice
KU10. importance of taking and using feedback from colleagues and clients to identify and
introduce improvements in work performance
KU11. professional ethics and workplace norms on reporting and/or penalizing unethical behaviour
and practices.
KU12. guidelines and legal requirements on disclosure, confidentiality, and conflicts of interest
KU13. strategies for collaboration with colleagues and clients.
KU14. professional responses and strategies against inappropriate language or behaviour toward
self and others
KU15. Implicit bias (based on gender, disability, class, caste, colour, race, culture, religion, etc.)
and its consequences in the workplace
KU16. organizational guidelines, prevalent legislations and accessibility norms and processes to
support PwDs at the workplace
KU17. strategies for time, effort and resource allocation towards the goals.
KU18. basic concepts of work productivity including waste reduction, efficient material usage and
optimization of time

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete documentation and forms such as work orders, invoices maintenance records
activity logs, attendance sheets as per organizational format in English and/or local language
GS2. write basic accident or incident report accurately in an appropriate format
GS3. read warnings, instructions and other text material on product labels, components, etc. and
relevant signages, warnings, labels or descriptions on equipment, etc. while carrying out
work activities
GS4. convey and share technical information clearly using appropriate language
GS5. clarify task-related information
GS6. liaise with authorities and supervisors as per organizational protocol
GS7. listen, speak, and write in an inclusive, respectful manner in line with organizational protocol
GS8. seek clarification from immediate supervisor or responsible authority or exercise most
appropriate solutions to safety breaches at work
GS9. report to the supervisor and when to deal with a colleague depending on the type of concern
GS10. deliver product to next work process on time
GS11. improve work process and report potential areas of delays and disruptions
GS12. communicate problems appropriately to others
GS13. identify symptoms of the fault to the cause of the problem and resolve, otherwise seek
assistance and support from other sources to solve the problem

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GS14. anticipate and avoid hazards that may occur during repairs because of tools, materials used
or repair processes
GS15. complete tasks efficiently and accurately within stipulated time
GS16. appreciate and respect social diversity in all professional settings
GS17. develop awareness and accountability for perspectives on gender, disabilities, and socio-
cultural issues leading to discrimination, bias, or harassment at the workplace
GS18. maintain positive and effective relationships with colleagues and customers

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Communicate effectively at the workplace 5 13 - -

PC1. exchange information and instruction with

colleagues, and seek clarifications and feedback 1 3 - -
as necessary

PC2. assist colleagues where required 1 3 - -

PC3. follow business communication etiquette in

all interactions and communicative formats 1 4 - -
(online, digital, and in-person)

PC4. document and share all relevant information

with stakeholders in agreed formats and as per 2 3 - -
agreed timelines

Work effectively 6 13 - -

PC5. identify and obtain clarity regarding

1 2 - -
organisational, team and own goals and targets

PC6. prioritise and plan work in order to achieve

1 2 - -
goals and targets

PC7. monitor own and team performance as per

1 2 - -
agreed plan

PC8. complete duties accurately, systematically

1 2 - -
and within required timeframes

PC9. express emotions appropriately at the

workplace and manage own response to 1 2 - -
heightened emotions

PC10. maintain orderliness and cleanliness in the

1 3 - -
work area

Maintain and enhance professional competence 8 7 - -

PC11. identify own strengths and weaknesses in

1 1 - -
relation to goals and targets

PC12. adapt self, service, or product to meet

1 1 - -
success criteria

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC13. seek and select opportunities for continuous

1 1 - -
professional development

PC14. formulate a professional development plan

2 1 - -
to enhance capabilities

PC15. build or contribute to the organizational

knowledge base of cases, clients, issues, solutions, 1 1 - -
and innovations

PC16. examine developments and trends in field of

1 1 - -
work and their potential impact on work

PC17. take feedback from peers, supervisors and

1 1 - -
clients to improve own performance and practices

Work in a disciplined and ethical manner 11 16 - -

PC18. perform tasks as per workplace standards,

organisational policies and legislative 2 2 - -
requirements

PC19. display appropriate professional appearance

at the workplace and adhere to the organisational 1 2 - -
dress code

PC20. demonstrate responsible and disciplined

behaviour at the workplace such as punctuality;
completing tasks as per given time and standards; 1 2 - -
demonstrating professional behaviour at all times,
adopting environment- friendly practices, etc.

PC21. identify the cause of conflict and options for

resolution with peers or escalate grievances and
2 2 - -
problems to appropriate authority as per
procedure for conflict resolution

PC22. protect the rights of the client and

1 2 - -
organisation when delivering services

PC23. ensure services are delivered equally to all

1 2 - -
clients regardless of personal and cultural beliefs

PC24. operate within an agreed ethical code of

practice and report unethical conduct to the 2 2 - -
appropriate authorities

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC25. follow organisational guidelines and legal

1 2 - -
requirements on disclosure and confidentiality

Uphold social diversity at the workplace 10 11 - -

PC26. recognize and evaluate biased practices

against underrepresented groups like women and
2 2 - -
persons with disabilities, in workplace systems and
processes

PC27. identify and report discrimination and

harassment based on gender, disability, or cultural 2 2 - -
difference at the workplace

PC28. use inclusive or neutral language and

2 2 - -
gestures in all interactions

PC29. respect the personal and professional space

2 2 - -
of others

PC30. access grievance redressal mechanisms as

2 3 - -
per legislations

NOS Total 40 60 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N9905

NOS Name Work effectively at the workplace

Sector Electronics

Sub-Sector Generic

Occupation Generic - Organizational Behaviour

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date 24/02/2022

Next Review Date 30/12/2026

NSQC Clearance Date 30/12/2021

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ELE/N1002: Apply health and safety practices at the workplace

Description

This OS unit is about knowledge and practices relating to health, safety and security that candidates need
to use in the workplace.

Scope

The scope covers the following :

Deal with workplace hazards

Apply fire safety practices
Follow emergencies, rescue and first-aid procedures
Effective waste management/recycling practices

Elements and Performance Criteria

Deal with workplace hazards

To be competent, the user/individual on the job must be able to:
PC1. identify job-site hazards and possible causes of accident in the workplace
PC2. perform work complying to organizational safe working practices and observing hazard signs
displayed on containers, equipment and in various work areas such as inside buildings, in
open areas and public spaces, etc.
PC3. use appropriate personal protective equipment (PPE) for specific tasks and work conditions,
contaminant (concentration w.r.t air) requirements and severity of hazard while conforming
to the Indian/International standards
PC4. follow standard safety procedures while handling tool/ ,equipment, hazardous substances
and while working in hazardous environments
PC5. dispose electronic waste (such as toxins; metals such as lead, cadmium, barium; flame
retardant plastics, welding slag etc.) as per industry approved techniques
PC6. avoid damage of components due to negligence in electrostatic discharge (ESD) procedures
PC7. locate general health and safety equipment in the workplace such as fire extinguishers; first
aid equipment; safety instruments, clothing and installations (fire exits, exhaust fans)
PC8. maintain appropriate posture while handling heavy objects
PC9. apply good housekeeping practices at all times
Apply fire safety practices
To be competent, the user/individual on the job must be able to:
PC10. take preventive measures to prevent fire hazards
PC11. • use appropriate fire extinguishers for different types of fires
• Types of fires: Class A: e.g. ordinary solid combustibles, such as wood, paper, cloth, plastic,
charcoal, etc.; Class B: flammable liquids and gases, such as gasoline, propane, diesel fuel, tar,
cooking oil, and similar substances; Class C: e.g. electrical equipment such as appliances, wiring,
breaker panels, etc. (These categories of fires become Class A, B, and D fires when the electrical
equipment that initiated the fire is no l
PC12. exhibit rescue and first-aid techniques in case of fire or electrocution

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Follow emergencies, rescue and first-aid procedures

To be competent, the user/individual on the job must be able to:
PC13. administer appropriate first aid to victims in case of bleeding, burns, choking, electric shock,
poisoning etc.
PC14. administer first aid to victims in case of a heart attack or cardiac arrest due to electric shock,
PC15. participate regularly in emergency procedures such as raising alarm, safe/efficient,
evacuation, correct means of taking shelter and escaping, correct assembly point, roll call,
correct return to work
PC16. use correct method to move injured people and others during an emergency
Effective waste management/recycling practices
To be competent, the user/individual on the job must be able to:
PC17. identify recyclable and non-recyclable, and hazardous waste generated
PC18. segregate waste into different categories
PC19. ensure disposal of non-recyclable waste appropriately
PC20. deposit non-recyclable and reusable material at identified location
PC21. follow processes specified for disposal of hazardous waste

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. importance of working in clean and safe work environment following safety practices and
procedures
KU2. health and safety roles and responsibilities of relevant personnel within and outside the
organisation
KU3. key internal and external sources of health and safety information
KU4. basic knowledge of electronic devices and related health risks
KU5. meaning of hazards and risks
KU6. various types of health and safety hazards commonly present in the work environment such
as physical hazards, electrical hazards, chemical hazards, fire hazards, equipment related
hazards, health hazards, etc.
KU7. methods of accident prevention
KU8. importance of using protective clothing/equipment while working
KU9. general principles for identifying and controlling health and safety risks
KU10. main hazards and preventive as well as control measures while working with different types
of equipment
KU11. importance of carrying out electrical and non-electrical isolation to prevent hazards from loss
of machine/system/process control
KU12. main hazards and preventive as well as control measures when working with electrical
systems or using electrical equipment
KU13. forms and classifications of hazardous substances
KU14. safe working practices while working at various hazardous sites
KU15. prevention and control measures to reduce risks from exposure to hazardous substances

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KU16. health effects associated with exposure to noise and vibration and the appropriate control
measures
KU17. precautionary activities to prevent the fire accident
KU18. various causes of fire such as heating of metal, spontaneous ignition, sparking, electrical
eating, loose fires (smoking, welding, etc.) chemical fires etc.
KU19. techniques of using the different fire extinguishers
KU20. different methods and material to extinguish fires
KU21. different materials used for extinguishing fire such as sand, water, foam, CO2, dry powder
KU22. rescue techniques used during a fire hazard
KU23. various types of safety signs and their meaning
KU24. basic first aid treatment relevant to the common work place injuries e.g. shock, electrical
shock, bleeding, breaks to bones, minor burns, resuscitation, poisoning, eye injuries
KU25. contents of written accident report
KU26. potential injuries and ill health associated with incorrect handing of tools and equipment
KU27. safe lifting and carrying practices
KU28. potential impact to a person who is moved incorrectly
KU29. personal safety, health and dignity issues relating to the movement of a person by others
KU30. ESD measures and 5S
KU31. efficient utilization and management of material and water
KU32. ways to recognize common electrical problems and practices of conserving electricity
KU33. usage of different colours of dustbins, categorization of waste into dry, wet, recyclable,
nonrecyclable and items of single-use plastics
KU34. organization's procedure for minimizing waste
KU35. waste management and methods of waste disposal
KU36. common sources of pollution and ways to minimize it
KU37. names, contact information and location of people responsible for health and safety in the
workplace
KU38. location of documents and equipment for health and safety compliance/practices in the
workplace
KU39. safety notices, signs and instructions at workplace

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. interpret general health and safety guidelines labels, charts, signages
GS2. read operation manuals
GS3. write health and safety compliance report
GS4. write an accident/incident report in local language or English
GS5. provide an emergency or safety incident brief to seniors or relevant authorities in a calm,
clear and to-the-point manner
GS6. communicate general health and safety guidelines to colleagues/co-workers

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GS7. communicate appropriately with co-workers in order to clarify instructions and other issues
GS8. act in case of any potential hazards observed in the work place
GS9. plan and organize their own work schedule, work area, tools, equipment in compliance with
organizational policies for health, safety and security
GS10. take adequate measures to ensure the safety of clients and visitors at the workplace
GS11. identify immediate or temporary solutions to resolve delays
GS12. evaluate the work area for health and safety risks or hazards
GS13. use cause and effect relations to anticipate potential issues, problems and their solution in
the work area related to safety
GS14. recognise emergency and potential emergency situations
GS15. protect self and others from a health and safety risk or hazard
GS16. communicate and collaborate to incorporate sustainable practices (greening) in workplace
processes
GS17. record data on waste disposal at workplace

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Deal with workplace hazards 20 31 - -

PC1. identify job-site hazards and possible causes of

2 3 - -
accident in the workplace

PC2. perform work complying to organizational safe

working practices and observing hazard signs
displayed on containers, equipment and in various 3 4 - -
work areas such as inside buildings, in open areas
and public spaces, etc.

PC3. use appropriate personal protective equipment

(PPE) for specific tasks and work conditions,
contaminant (concentration w.r.t air) requirements 3 4 - -
and severity of hazard while conforming to the
Indian/International standards

PC4. follow standard safety procedures while

handling tool/ ,equipment, hazardous substances 3 4 - -
and while working in hazardous environments

PC5. dispose electronic waste (such as toxins;

metals such as lead, cadmium, barium; flame
2 4 - -
retardant plastics, welding slag etc.) as per industry
approved techniques

PC6. avoid damage of components due to

negligence in electrostatic discharge (ESD) 2 3 - -
procedures

PC7. locate general health and safety equipment in

the workplace such as fire extinguishers; first aid
2 3 - -
equipment; safety instruments, clothing and
installations (fire exits, exhaust fans)

PC8. maintain appropriate posture while handling

1 3 - -
heavy objects

PC9. apply good housekeeping practices at all times 2 3 - -

Apply fire safety practices 4 9 - -

PC10. take preventive measures to prevent fire

2 3 - -
hazards

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC11.
• use appropriate fire extinguishers for different types
of fires
• Types of fires: Class A: e.g. ordinary solid
combustibles, such as wood, paper, cloth, plastic,
charcoal, etc.; Class B: flammable liquids and gases,
1 3 - -
such as gasoline, propane, diesel fuel, tar, cooking oil,
and similar substances; Class C: e.g. electrical
equipment such as appliances, wiring, breaker panels,
etc. (These categories of fires become Class A, B, and
D fires when the electrical equipment that initiated
the fire is no l

PC12. exhibit rescue and first-aid techniques in case

1 3 - -
of fire or electrocution

Follow emergencies, rescue and first-aid procedures 6 13 - -

PC13. administer appropriate first aid to victims in

case of bleeding, burns, choking, electric shock, 1 3 - -
poisoning etc.

PC14. administer first aid to victims in case of a

1 2 - -
heart attack or cardiac arrest due to electric shock,

PC15. participate regularly in emergency

procedures such as raising alarm, safe/efficient,
evacuation, correct means of taking shelter and 2 4 - -
escaping, correct assembly point, roll call, correct
return to work

PC16. use correct method to move injured people

2 4 - -
and others during an emergency

Effective waste management/recycling practices 5 12 - -

PC17. identify recyclable and non-recyclable, and

1 3 - -
hazardous waste generated

PC18. segregate waste into different categories 1 2 - -

PC19. ensure disposal of non-recyclable waste

1 2 - -
appropriately

PC20. deposit non-recyclable and reusable material

1 3 - -
at identified location

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC21. follow processes specified for disposal of

1 2 - -
hazardous waste

NOS Total 35 65 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N1002

NOS Name Apply health and safety practices at the workplace

Sector Electronics

Sub-Sector Generic

Occupation Generic - Health Safety

NSQF Level 4

Credits TBD

Version 3.0

Last Reviewed Date 24/02/2022

Next Review Date 30/12/2026

NSQC Clearance Date 30/12/2021

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DGT/VSQ/N0102: Employability Skills (60 Hours)

Description

This unit is about employability skills, Constitutional values, becoming a professional in the 21st Century,
digital, financial, and legal literacy, diversity and Inclusion, English and communication skills, customer
service, entrepreneurship, and apprenticeship, getting ready for jobs and career development.

Scope

The scope covers the following :

Introduction to Employability Skills

Constitutional values - Citizenship
Becoming a Professional in the 21st Century
Basic English Skills
Career Development & Goal Setting
Communication Skills
Diversity & Inclusion
Financial and Legal Literacy
Essential Digital Skills
Entrepreneurship
Customer Service
Getting ready for Apprenticeship & Jobs

Elements and Performance Criteria

Introduction to Employability Skills

To be competent, the user/individual on the job must be able to:
PC1. identify employability skills required for jobs in various industries
PC2. identify and explore learning and employability portals
Constitutional values – Citizenship
To be competent, the user/individual on the job must be able to:
PC3. recognize the significance of constitutional values, including civic rights and duties,
citizenship, responsibility towards society etc. and personal values and ethics such as
honesty, integrity, caring and respecting others, etc.
PC4. follow environmentally sustainable practices
Becoming a Professional in the 21st Century
To be competent, the user/individual on the job must be able to:
PC5. recognize the significance of 21st Century Skills for employment
PC6. practice the 21st Century Skills such as Self-Awareness, Behaviour Skills, time management,
critical and adaptive thinking, problem-solving, creative thinking, social and cultural
awareness, emotional awareness, learning to learn for continuous learning etc. in personal
and professional life
Basic English Skills
To be competent, the user/individual on the job must be able to:

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PC7. use basic English for everyday conversation in different contexts, in person and over the
telephone
PC8. read and understand routine information, notes, instructions, mails, letters etc. written in
English
PC9. write short messages, notes, letters, e-mails etc. in English
Career Development & Goal Setting
To be competent, the user/individual on the job must be able to:
PC10. understand the difference between job and career
PC11. prepare a career development plan with short- and long-term goals, based on aptitude
Communication Skills
To be competent, the user/individual on the job must be able to:
PC12. follow verbal and non-verbal communication etiquette and active listening techniques in
various settings
PC13. work collaboratively with others in a team
Diversity & Inclusion
To be competent, the user/individual on the job must be able to:
PC14. communicate and behave appropriately with all genders and PwD
PC15. escalate any issues related to sexual harassment at workplace according to POSH Act
Financial and Legal Literacy
To be competent, the user/individual on the job must be able to:
PC16. select financial institutions, products and services as per requirement
PC17. carry out offline and online financial transactions, safely and securely
PC18. identify common components of salary and compute income, expenses, taxes, investments
etc
PC19. identify relevant rights and laws and use legal aids to fight against legal exploitation
Essential Digital Skills
To be competent, the user/individual on the job must be able to:
PC20. operate digital devices and carry out basic internet operations securely and safely
PC21. use e- mail and social media platforms and virtual collaboration tools to work effectively
PC22. use basic features of word processor, spreadsheets, and presentations
Entrepreneurship
To be competent, the user/individual on the job must be able to:
PC23. identify different types of Entrepreneurship and Enterprises and assess opportunities for
potential business through research
PC24. develop a business plan and a work model, considering the 4Ps of Marketing Product, Price,
Place and Promotion
PC25. identify sources of funding, anticipate, and mitigate any financial/ legal hurdles for the
potential business opportunity
Customer Service
To be competent, the user/individual on the job must be able to:
PC26. identify different types of customers
PC27. identify and respond to customer requests and needs in a professional manner.

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PC28. follow appropriate hygiene and grooming standards

Getting ready for apprenticeship & Jobs
To be competent, the user/individual on the job must be able to:
PC29. create a professional Curriculum vitae (Résumé)
PC30. search for suitable jobs using reliable offline and online sources such as Employment
exchange, recruitment agencies, newspapers etc. and job portals, respectively
PC31. apply to identified job openings using offline /online methods as per requirement
PC32. answer questions politely, with clarity and confidence, during recruitment and selection
PC33. identify apprenticeship opportunities and register for it as per guidelines and requirements

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. need for employability skills and different learning and employability related portals
KU2. various constitutional and personal values
KU3. different environmentally sustainable practices and their importance
KU4. Twenty first (21st) century skills and their importance
KU5. how to use English language for effective verbal (face to face and telephonic) and written
communication in formal and informal set up
KU6. importance of career development and setting long- and short-term goals
KU7. about effective communication
KU8. POSH Act
KU9. Gender sensitivity and inclusivity
KU10. different types of financial institutes, products, and services
KU11. how to compute income and expenditure
KU12. importance of maintaining safety and security in offline and online financial transactions
KU13. different legal rights and laws
KU14. different types of digital devices and the procedure to operate them safely and securely
KU15. how to create and operate an e- mail account and use applications such as word processors,
spreadsheets etc.
KU16. how to identify business opportunities
KU17. types and needs of customers
KU18. how to apply for a job and prepare for an interview
KU19. apprenticeship scheme and the process of registering on apprenticeship portal

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read and write different types of documents/instructions/correspondence

GS2. communicate effectively using appropriate language in formal and informal settings

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GS3. behave politely and appropriately with all

GS4. how to work in a virtual mode
GS5. perform calculations efficiently
GS6. solve problems effectively
GS7. pay attention to details
GS8. manage time efficiently
GS9. maintain hygiene and sanitization to avoid infection

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Introduction to Employability Skills 1 1 - -

PC1. identify employability skills required for jobs

- - - -
in various industries

PC2. identify and explore learning and

- - - -
employability portals

Constitutional values – Citizenship 1 1 - -

PC3. recognize the significance of constitutional

values, including civic rights and duties,
citizenship, responsibility towards society etc. and - - - -
personal values and ethics such as honesty,
integrity, caring and respecting others, etc.

PC4. follow environmentally sustainable practices - - - -

Becoming a Professional in the 21st Century 2 4 - -

PC5. recognize the significance of 21st Century

- - - -
Skills for employment

PC6. practice the 21st Century Skills such as Self-

Awareness, Behaviour Skills, time management,
critical and adaptive thinking, problem-solving,
creative thinking, social and cultural awareness, - - - -
emotional awareness, learning to learn for
continuous learning etc. in personal and
professional life

Basic English Skills 2 3 - -

PC7. use basic English for everyday conversation

in different contexts, in person and over the - - - -
telephone

PC8. read and understand routine information,

notes, instructions, mails, letters etc. written in - - - -
English

PC9. write short messages, notes, letters, e-mails

- - - -
etc. in English

Career Development & Goal Setting 1 2 - -

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC10. understand the difference between job and

- - - -
career

PC11. prepare a career development plan with

- - - -
short- and long-term goals, based on aptitude

Communication Skills 2 2 - -

PC12. follow verbal and non-verbal

communication etiquette and active listening - - - -
techniques in various settings

PC13. work collaboratively with others in a team - - - -

Diversity & Inclusion 1 2 - -

PC14. communicate and behave appropriately

- - - -
with all genders and PwD

PC15. escalate any issues related to sexual

- - - -
harassment at workplace according to POSH Act

Financial and Legal Literacy 2 3 - -

PC16. select financial institutions, products and

- - - -
services as per requirement

PC17. carry out offline and online financial

- - - -
transactions, safely and securely

PC18. identify common components of salary and

compute income, expenses, taxes, investments - - - -
etc

PC19. identify relevant rights and laws and use

- - - -
legal aids to fight against legal exploitation

Essential Digital Skills 3 4 - -

PC20. operate digital devices and carry out basic

- - - -
internet operations securely and safely

PC21. use e- mail and social media platforms and

- - - -
virtual collaboration tools to work effectively

PC22. use basic features of word processor,

- - - -
spreadsheets, and presentations

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Entrepreneurship 2 3 - -

PC23. identify different types of Entrepreneurship

and Enterprises and assess opportunities for - - - -
potential business through research

PC24. develop a business plan and a work model,

considering the 4Ps of Marketing Product, Price, - - - -
Place and Promotion

PC25. identify sources of funding, anticipate, and

mitigate any financial/ legal hurdles for the - - - -
potential business opportunity

Customer Service 1 2 - -

PC26. identify different types of customers - - - -

PC27. identify and respond to customer requests

- - - -
and needs in a professional manner.

PC28. follow appropriate hygiene and grooming

- - - -
standards

Getting ready for apprenticeship & Jobs 2 3 - -

PC29. create a professional Curriculum vitae

- - - -
(Résumé)

PC30. search for suitable jobs using reliable offline

and online sources such as Employment
- - - -
exchange, recruitment agencies, newspapers etc.
and job portals, respectively

PC31. apply to identified job openings using offline

- - - -
/online methods as per requirement

PC32. answer questions politely, with clarity and

- - - -
confidence, during recruitment and selection

PC33. identify apprenticeship opportunities and

- - - -
register for it as per guidelines and requirements

NOS Total 20 30 - -

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National Occupational Standards (NOS) Parameters

NOS Code DGT/VSQ/N0102

NOS Name Employability Skills (60 Hours)

Sector Cross Sectoral

Sub-Sector Professional Skills

Occupation Employability

NSQF Level 4

Credits 2

Version 1.0

Last Reviewed Date NA

Next Review Date 24/02/2025

NSQC Clearance Date 24/02/2022

Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay
down the proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on the knowledge bank of questions created by the
SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected
elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for the theory part for each
candidate at each examination/training center (as per assessment criteria below).

5. Individual assessment agencies will create unique evaluations for skill practical for every student at
each examination/ training center based on these criteria.

6. To pass the Qualification Pack assessment, every trainee should score a minimum of 70% of %
aggregate marks to successfully clear the assessment.

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7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Minimum Aggregate Passing % at QP Level : 70

(Please note: Every Trainee should score a minimum aggregate passing percentage as specified above, to
successfully clear the Qualification Pack assessment.)

Assessment Weightage

Compulsory NOS

National Occupational Theory Practical Project Viva Total

Weightage
Standards Marks Marks Marks Marks Marks

ELE/N7006.Identify service
40 60 - - 100 20
related issues of the customer

ELE/N7002.Repair faulty parts

30 70 - - 100 20
in the Battery System

ELE/N7001.Test the Battery

30 70 - - 100 20
System after service and repair

ELE/N9905.Work effectively at
40 60 - - 100 15
the workplace

ELE/N1002.Apply health and

safety practices at the 35 65 - - 100 15
workplace

DGT/VSQ/N0102.Employability
20 30 - - 50 10
Skills (60 Hours)

Total 195 355 - - 550 100

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Acronyms

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

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Glossary

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct
Sector
subset of the economy whose components share similar characteristics
and interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
Knowledge and Understanding (KU) they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria Performance Criteria (PC) are statements that together specify the
(PC) standard of performance required when carrying out a task.

National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)

QP comprises the set of OS, together with the educational, training and
Qualifications Pack
other criteria required to perform a job role. A QP is assigned a unique
(QP)
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.

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 Qualification Pack

Knowledge and Understanding (KU) are statements which together

Knowledge and specify the technical, generic, professional and organisational specific
Understanding (KU) knowledge that an individual needs in order to perform to the required
standard.

Organisational context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today’s world. These skills are typically needed
Core Skills/ Generic
in any work environment in today’s world. These skills are typically
Skills (GS)
needed in any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple
Electives
electives within a QP for each specialized job role. Trainees must select
at least one elective for the successful completion of a QP with Electives.

Options are NOS/set of NOS that are identified by the sector as

Options additional skills. There may be multiple options within a QP. It is not
mandatory to select any of the options to complete a QP with Options.

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