Qualification Pack

TV Repair Technician
QP Code: ELE/Q3101

Version: 2.0

NSQF Level: 3

Electronics Sector Skills Council of India || 155, 2nd Floor, ESC House Okhla Industrial Area-Phase 3
New Delhi- 110020 || email:[email protected]

NSQC Approved || Electronics Sector Skills Council of India 1

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Contents
ELE/Q3101: TV Repair Technician ........................................................................................................ 3
Brief Job Description ...................................................................................................................... 3
Applicable National Occupational Standards (NOS) ............................................................................. 3
Compulsory NOS ........................................................................................................................... 3
Qualification Pack (QP) Parameters .............................................................................................. 3
ELE/N3101: Engage with customer for service ..................................................................................... 5
ELE/N3102: Install and repair dysfunctional TVs .................................................................................. 9
ELE/N9972: Communicate and coordinate effectively with others ..................................................... 16
ELE/N1003: Work effectively, sustainably and safely ......................................................................... 20
Assessment Guidelines and Weightage ............................................................................................. 24
Assessment Guidelines ............................................................................................................... 24
Assessment Weightage ............................................................................................................... 25
Acronyms ........................................................................................................................................... 26
Glossary ............................................................................................................................................. 27

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ELE/Q3101: TV Repair Technician

Brief Job Description

TV Repair Technician - is responsible for interacting with the customer to install the TV as well as diagnose
the problem. The individual also needs to assess possible causes of fault reported and rectify
problems/faults.

Personal Attributes

The individual must be willing to work in the field and travel through the day. The individual also needs to
be punctual, well behaviour, patient and trustworthy.

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. ELE/N3101: Engage with customer for service

2. ELE/N3102: Install and repair dysfunctional TVs

3. ELE/N9972: Communicate and coordinate effectively with others

4. ELE/N1003: Work effectively, sustainably and safely

Qualification Pack (QP) Parameters

Sector Electronics

Sub-Sector Consumer Electronics & IT Hardware

Occupation After Sales Service

Country India

NSQF Level 3

Credits NA

Aligned to NCO/ISCO/ISIC Code NCO-2015/7421.1301

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8th Class with 2 Years of experience Relevant

Experience
OR
10th Class (with 06 months of relevant
Minimum Educational Qualification &
Experience OR I.T.I (after 8th)
Experience
OR
Certificate (NSQF Level-2 in the domain of
Electronics / Electrical / Mechanical) with 2 Years
of experience Relevant Experience

Minimum Level of Education for Training

8th Class
in School

Pre-Requisite License or Training NA

Minimum Job Entry Age 18 Years

Last Reviewed On 27/01/2022

Next Review Date 02/06/2025

Deactivation Date 02/06/2025

NSQC Approval Date 27/01/2022

Version 2.0

Reference code on NQR 2022/EHW/ESSC/05109

NQR Version 1.0

Remarks:

NA

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ELE/N3101: Engage with customer for service

Description

This NOS unit is about interacting with customer to understand their requirement with respect to problem
in the appliance

Scope

The scope covers the following :

Interact with customer

Suggest possible solutions

Elements and Performance Criteria

Interacting with customer

To be competent, the user/individual on the job must be able to:
PC1. analyse the details of customer complaint registered at customer care or installation schedule
PC2. connect with the customer to confirm problem telephonically and fix time for visit
PC3. collect appropriate tools, parts, relevant reference sheets, manuals and documents
PC4. visit the customer premises as per the scheduled date and time for service as per the
requirement
PC5. check about warranty status of appliance and annual maintenance contract
PC6. gather detailed information pertaining to age of appliance, status of upkeep, symptoms and
history of problems in the appliance
PC7. provide information to the customer about the warranty and problem in detail along with the
precautions to be taken in order to avoid recurrence of problem
Suggest possible solutions
To be competent, the user/individual on the job must be able to:
PC8. suggest possible solutions with the time required, costs involved and methodology for
servicing
PC9. seek customer’s approval on further action

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. company’s policies on code of conduct, organisation's culture, customer care, reporting
structure and documentation policy
KU2. company’s products and recurring problems reported in consumer appliances
KU3. precautions to be taken while handling field calls and dealing with customers
KU4. importance of personal grooming with proper etiquettes at the customer's premises
KU5. basic electrical, mechanical modules of various appliances and electronics involved in the
type of appliance

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KU6. models of different appliances, their common and distinguishing features, functionality of
different features of appliances and new features

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete required documentation

GS2. seek inputs and guidance from the supervisor
GS3. read and comprehend documents
GS4. communicate in local/regional/English language
GS5. comply with applicable standard operating procedures
GS6. communicate with all stakeholders to be able to work efficiently
GS7. interact with others in a polite and courteous manner
GS8. maintain proper etiquette while dealing with the customer

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Interacting with customer 32 41 - 8

PC1. analyse the details of customer complaint

registered at customer care or installation 5 6 - 1
schedule

PC2. connect with the customer to confirm

4 6 - 1
problem telephonically and fix time for visit

PC3. collect appropriate tools, parts, relevant

4 6 - 2
reference sheets, manuals and documents

PC4. visit the customer premises as per the

scheduled date and time for service as per the 4 6 - 1
requirement

PC5. check about warranty status of appliance

4 6 - 1
and annual maintenance contract

PC6. gather detailed information pertaining to

age of appliance, status of upkeep, symptoms 5 6 - 1
and history of problems in the appliance

PC7. provide information to the customer about

the warranty and problem in detail along with
6 5 - 1
the precautions to be taken in order to avoid
recurrence of problem

Suggest possible solutions 8 9 - 2

PC8. suggest possible solutions with the time

required, costs involved and methodology for 4 5 - 1
servicing

PC9. seek customer’s approval on further action 4 4 - 1

NOS Total 40 50 - 10

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N3101

NOS Name Engage with customer for service

Sector Electronics

Sub-Sector Consumer Electronics & IT Hardware

Occupation AFTER SALES SERVICE

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date 27/01/2022

Next Review Date 17/11/2025

NSQC Clearance Date 17/11/2022

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ELE/N3102: Install and repair dysfunctional TVs

Description

This unit is about installing the newly purchased TV set, identifying the fault and fixing the same at
customer location and make it ready to use.

Scope

The scope covers the following :

This unit/ task covers the following:

Remove packaging and check accessories
Install the TV and check functionality
Repair dysfunctional TV
Confirm functionality of the repaired unit

Elements and Performance Criteria

Remove packaging and check accessories

To be competent, the user/individual on the job must be able to:
PC1. remove the packaging of the appliance delivered at the customer location
PC2. verify that the product matches the customer's order with all supporting accessories
PC3. check the availability of all tools and fitments for the installation
PC4. clear up the packaging material waste and dispose as per company’s norms
Install the TV and check functionality
To be competent, the user/individual on the job must be able to:
PC5. seek customer's input of placement of TV
PC6. measure length from the floor and the sides of the wall for drilling holes (if applicable)
PC7. attach mounting brackets at the back side of the TV in case of wall mounting
PC8. insert anchors into drilled holes, concealing necessary wires and connect from the nearest
power supply
PC9. install the TV unit on appropriate stand/platform/wall mount while maintaining appropriate
distance from the floor and walls as per instruction manual
PC10. plug in the power supply and demonstrate the features, utility of the TV set/remote control
PC11. educate customer on proper operation, precautions and maintenance procedures to be taken
Repair dysfunctional TV
To be competent, the user/individual on the job must be able to:
PC12. diagnose the fault in the unit as per customer interaction and initial inspection like power
supply module etc.
PC13. ensure that the fault is internal before disassembling the unit
PC14. unplug the power supply and any other equipment, if connected
PC15. remove the TV from the wall
PC16. remove the screws attached to the mounts and separate the rear cover from the system

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PC17. examine various modules to locate exact fault

PC18. discharge any large capacitor and the charge stored in the cathode ray tube before diagnosis
PC19. check the fuse to ensure that the capacitor has not blown off and follow the current path to
identify the fault
PC20. interpret instructions manual accurately to correlate the symptoms indicated with exact
problem
PC21. send to factory for in depth diagnosis, if problem cannot be identified at site
PC22. repair/replace component at location, if the fault identified is due to damage of parts like
fuse, PCBs etc.
PC23. schedule next appointment if the parts like picture tube can't be replaced on site
PC24. make necessary arrangements if the TV is required to be transported to service centre
PC25. reassemble the unit to check that all the modules of the unit are working as per
specifications
Confirm functionality of the repaired unit
To be competent, the user/individual on the job must be able to:
PC26. demonstrate functionality of the unit to the customer
PC27. provide information to the customer about cleaning procedures and precautions to be taken
in order to avoid recurrence of problem
PC28. complete all documentation procedures for complaint closure
PC29. collect necessary payments from the customer

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. company policies on customer care, code of conduct, reporting structure and documentation
KU2. companys sales, installation and after sales support policy
KU3. packaging waste disposal procedures
KU4. company policy on products warranty and other terms and conditions
KU5. installation-site requirements (structural requirements)
KU6. different types of TVs such as CRT TV, LED TV, LCD TV
KU7. basic electrical faults such as improper earthing, defective power cord, connector or internal
wiring defect, short/ loose/open contacts, blown fuse , defective transformer
KU8. safety precautions to be taken while installing
KU9. manual-based procedure of installing the TV set
KU10. problems due to improper TV adjustments such as user picture adjustment, focus
adjustment etc.
KU11. wiring and connection of set top boxes, home theatre systems to the television set
KU12. different features and functionalities of various models
KU13. high voltage power supply due to symptoms such as arcing, sparking or corona from CRT HV
anode
KU14. functioning of various sub systems of CRT television set and basic television technology

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KU15. faults common to all types of television models and faults specific to different models
KU16. controls and features of different television models of the company
KU17. television receiver fundamentals and CRT basics
KU18. fundamentals of electricity such as Ohms law, difference between AC and DC, calculation of
energy consumption of the appliance, domestic wiring, series and parallel connections
KU19. troubleshooting of colour problems, vertical circuit, audio circuit, tuner circuit, remote
control and other frequently occurring problems of TV
KU20. components/modules of the CRT TV and their prices
KU21. basic electronics of components such as diode, transformer, LED, photo transistor, capacitor,
resistor, inductor, thermister
KU22. troubleshooting knowledge with respect to LCD/LED TV
KU23. importance of appliance placement

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read and write in English or the preferred language

GS2. read and comprehend necessary documents
GS3. communicate in local/regional/English language
GS4. anticipate and avoid hazards that may occur during different processes

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Remove packaging and check accessories 7 4 - 1

PC1. remove the packaging of the appliance

2 1 - -
delivered at the customer location

PC2. verify that the product matches the

2 1 - 1
customer's order with all supporting accessories

PC3. check the availability of all tools and fitments

2 1 - -
for the installation

PC4. clear up the packaging material waste and

1 1 - -
dispose as per company’s norms

Install the TV and check functionality 12 10 - 1

PC5. seek customer's input of placement of TV 2 1 - 1

PC6. measure length from the floor and the sides

2 1 - -
of the wall for drilling holes (if applicable)

PC7. attach mounting brackets at the back side of

1 2 - -
the TV in case of wall mounting

PC8. insert anchors into drilled holes, concealing

necessary wires and connect from the nearest 2 2 - -
power supply

PC9. install the TV unit on appropriate

stand/platform/wall mount while maintaining
2 1 - -
appropriate distance from the floor and walls as
per instruction manual

PC10. plug in the power supply and demonstrate

2 1 - -
the features, utility of the TV set/remote control

PC11. educate customer on proper operation,

precautions and maintenance procedures to be 1 2 - -
taken

Repair dysfunctional TV 19 28 - 4

PC12. diagnose the fault in the unit as per

customer interaction and initial inspection like 1 2 - -
power supply module etc.

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC13. ensure that the fault is internal before

1 3 - 1
disassembling the unit

PC14. unplug the power supply and any other

2 1 - 1
equipment, if connected

PC15. remove the TV from the wall 2 1 - -

PC16. remove the screws attached to the mounts

1 3 - -
and separate the rear cover from the system

PC17. examine various modules to locate exact

2 3 - -
fault

PC18. discharge any large capacitor and the

charge stored in the cathode ray tube before 1 3 - -
diagnosis

PC19. check the fuse to ensure that the capacitor

has not blown off and follow the current path to 2 2 - 1
identify the fault

PC20. interpret instructions manual accurately to

correlate the symptoms indicated with exact 1 2 - -
problem

PC21. send to factory for in depth diagnosis, if

2 2 - -
problem cannot be identified at site

PC22. repair/replace component at location, if the

fault identified is due to damage of parts like fuse, 1 2 - -
PCBs etc.

PC23. schedule next appointment if the parts like

1 1 - -
picture tube can't be replaced on site

PC24. make necessary arrangements if the TV is

1 1 - 1
required to be transported to service centre

PC25. reassemble the unit to check that all the

modules of the unit are working as per 1 2 - -
specifications

Confirm functionality of the repaired unit 2 8 - 4

PC26. demonstrate functionality of the unit to the

1 2 - 1
customer

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC27. provide information to the customer about

cleaning procedures and precautions to be taken - 2 - 1
in order to avoid recurrence of problem

PC28. complete all documentation procedures for

1 2 - 1
complaint closure

PC29. collect necessary payments from the

- 2 - 1
customer

NOS Total 40 50 - 10

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N3102

NOS Name Install and repair dysfunctional TVs

Sector Electronics

Sub-Sector Consumer Electronics & IT Hardware

Occupation AFTER SALES SERVICE

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date 27/01/2022

Next Review Date 27/06/2025

NSQC Clearance Date 27/01/2022

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ELE/N9972: Communicate and coordinate effectively with others

Description

This unit is about effective, respectful communication and coordination with supervisors and colleagues

Scope

The scope covers the following :

This unit/task covers the following:

Communicate effectively with supervisor and colleagues
Respect gender and ability differences

Elements and Performance Criteria

Communicate effectively with supervisor and colleagues

To be competent, the user/individual on the job must be able to:
PC1. communicate potential hazards of a particular location
PC2. comply with organisation’s policies and procedures for working with colleagues
PC3. maintain personal hygiene and professional appearance
PC4. seek clarification on the information provided by supervisor, if needed
PC5. respect the personal and professional space of colleagues and superiors
PC6. report work completed as per the schedule to superior and inform of any deviations or
anomalies
PC7. analyse and act on feedback received from supervisor
Respect gender and ability differences
To be competent, the user/individual on the job must be able to:
PC8. work depicting proper behaviour towards all genders and people with disability
PC9. identify acts of discrimination and sexual harassment and report to concerned authorities

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. importance of personal grooming

KU2. organisation's policy on code of conduct
KU3. organisation's reporting structure and documentation policy
KU4. how to communicate effectively through all means including face-to-face, telephonic as well
as written
KU5. different types of information that colleagues might need and the importance of providing
the same as and when required
KU6. rights and duties w.r.t PwD at workplace
KU7. organisation policies and standards to support PwD

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KU8. gender and disability based concepts or issues such as social and cultural bias, gender roles
stereotypes, gender inequality and discrimination, especially for women and transgender
KU9. organisation grievance redressal mechanisms and related legislations
KU10. health and safety precautions for all individuals, including PwD at workplace

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. listen actively and carefully in all interactions

GS2. communicate politely under all circumstances
GS3. report potential areas of disruptions to work process in writing or in person
GS4. maintain positive and effective relationships with others
GS5. decide when to report to supervisor and when to deal with a colleague depending on the type
of concern
GS6. receive and act on supervisor's feedback in a constructive manner
GS7. speak, listen, and write using gender-inclusive or gender-neutral terms and gestures
GS8. be aware and accountable of ones own gender identity and role, as well as beliefs and
practices about disability

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Communicate effectively with supervisor and

27 51 - -
colleagues

PC1. communicate potential hazards of a

4 7 - -
particular location

PC2. comply with organisation’s policies and

4 7 - -
procedures for working with colleagues

PC3. maintain personal hygiene and

4 7 - -
professional appearance

PC4. seek clarification on the information

4 8 - -
provided by supervisor, if needed

PC5. respect the personal and professional

3 8 - -
space of colleagues and superiors

PC6. report work completed as per the

schedule to superior and inform of any 4 7 - -
deviations or anomalies

PC7. analyse and act on feedback received

4 7 - -
from supervisor

Respect gender and ability differences 8 14 - -

PC8. work depicting proper behaviour towards

4 7 - -
all genders and people with disability

PC9. identify acts of discrimination and sexual

harassment and report to concerned 4 7 - -
authorities

NOS Total 35 65 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N9972

NOS Name Communicate and coordinate effectively with others

Sector Electronics

Sub-Sector Generic

Occupation Generic - Organizational Behaviour

NSQF Level 3

Credits TBD

Version 1.0

Last Reviewed Date 24/02/2022

Next Review Date 27/01/2027

NSQC Clearance Date 27/01/2022

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ELE/N1003: Work effectively, sustainably and safely

Description

This unit is about following health and safety procedures, waste management procedures and resource
management in order to achieve required productivity and quality.

Scope

The scope covers the following :

This unit/task covers the following:

Achieve optimum productivity and quality
Implement health and safety procedures
Organise waste management and recycling
Conserve resources

Elements and Performance Criteria

Achieve optimum productivity and quality

To be competent, the user/individual on the job must be able to:
PC1. keep immediate work area clean and tidy
PC2. work effectively to meet daily target
PC3. deliver work of expected quality despite constraints
PC4. ensure timely completion of tasks
PC5. comply with organization's policies and procedures
Implement health and safety procedures
To be competent, the user/individual on the job must be able to:
PC6. take ESD precautions while doing work
PC7. avoid any damage in components due to negligence in ESD procedures
PC8. participate in fire drills or any other safety workshops organised by the organisation
PC9. use appropriate Personal Protective Equipment (PPE) as advised by the organisation
Organise waste management and recycling
To be competent, the user/individual on the job must be able to:
PC10. identify and segregate recyclable/non-recyclable and hazardous wastes
PC11. dispose waste as per the suggested procedures by the organization
PC12. participate in waste management and waste disposal workshops organised at workplace
Conserve resources
To be competent, the user/individual on the job must be able to:
PC13. use all resources judiciously
PC14. perform routine cleaning of tools, machines and equipment
PC15. report malfunctioning of machines and equipment

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PC16. connect electrical equipment and appliances properly when in use and turn off when not in
use

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. importance of time management

KU2. organizational safety and health policy
KU3. different waste categories such as dry, wet, recyclable, non-recyclable and single use plastic
items
KU4. usage of different colours of dustbins to dispose waste
KU5. cause and effect of greening of jobs
KU6. methods of waste disposal
KU7. methods of recycling as well as repairing and reusing electronic components
KU8. efficient utilisation of material and water
KU9. basics of electricity and prevalent energy efficient devices
KU10. ways to recognise common electrical problems
KU11. common practices of conserving electricity

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read job cards/complaint registers for the work requirement

GS2. organise work and be punctual
GS3. read instructions, warnings, labels on equipment while doing work
GS4. escalate any health and safety issues to supervisors
GS5. report any inappropriate incidents/issues to the relevant person
GS6. write in local/English language and complete written work with attention to detail

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Achieve optimum productivity and quality 12 18 - -

PC1. keep immediate work area clean and tidy 2 4 - -

PC2. work effectively to meet daily target 2 4 - -

PC3. deliver work of expected quality despite

2 3 - -
constraints

PC4. ensure timely completion of tasks 3 4 - -

PC5. comply with organization's policies and

3 3 - -
procedures

Implement health and safety procedures 9 14 - -

PC6. take ESD precautions while doing work 2 4 - -

PC7. avoid any damage in components due to

2 3 - -
negligence in ESD procedures

PC8. participate in fire drills or any other safety

2 3 - -
workshops organised by the organisation

PC9. use appropriate Personal Protective

3 4 - -
Equipment (PPE) as advised by the organisation

Organise waste management and recycling 8 12 - -

PC10. identify and segregate recyclable/non-

3 4 - -
recyclable and hazardous wastes

PC11. dispose waste as per the suggested

2 4 - -
procedures by the organization

PC12. participate in waste management and

waste disposal workshops organised at 3 4 - -
workplace

Conserve resources 11 16 - -

PC13. use all resources judiciously 2 4 - -

PC14. perform routine cleaning of tools,

3 4 - -
machines and equipment

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC15. report malfunctioning of machines and

3 4 - -
equipment

PC16. connect electrical equipment and

appliances properly when in use and turn off 3 4 - -
when not in use

NOS Total 40 60 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N1003

NOS Name Work effectively, sustainably and safely

Sector Electronics

Sub-Sector Generic

Occupation Generic - Health Safety

NSQF Level 3

Credits TBD

Version 1.0

Last Reviewed Date 24/02/2022

Next Review Date 27/01/2027

NSQC Clearance Date 27/01/2022

Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay
down proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected
elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for theory part for each candidate at
each examination/training centre (as per assessment criteria below).

5. Individual assessment agencies will create unique evaluations for skill practical for every student at
each examination/training centre based on this criterion.

6. To pass the Qualification Pack, every trainee should score a minimum of 50% of aggregate marks to
successfully clear the assessment.

7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

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Minimum Aggregate Passing % at QP Level : 50

(Please note: Every Trainee should score a minimum aggregate passing percentage as specified above, to
successfully clear the Qualification Pack assessment.)

Assessment Weightage

Compulsory NOS

National Occupational Theory Practical Project Viva Total

Weightage
Standards Marks Marks Marks Marks Marks

ELE/N3101.Engage with
40 50 - 10 100 35
customer for service

ELE/N3102.Install and repair

40 50 - 10 100 35
dysfunctional TVs

ELE/N9972.Communicate
and coordinate effectively 35 65 - - 100 15
with others

ELE/N1003.Work effectively,
40 60 - - 100 15
sustainably and safely

Total 155 225 - 20 400 100

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Acronyms

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

QP Qualification Pack

NSQF National Skills Qualification Framework

NSQC National Skills Qualification Committee

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Glossary

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct subset
Sector
of the economy whose components share similar characteristics and
interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
Knowledge and Understanding (KU) they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria Performance Criteria (PC) are statements that together specify the
(PC) standard of performance required when carrying out a task.

National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)

QP comprises the set of OS, together with the educational, training and
Qualifications Pack
other criteria required to perform a job role. A QP is assigned a unique
(QP)
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.

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Knowledge and Understanding (KU) are statements which together

Knowledge and specify the technical, generic, professional and organisational specific
Understanding (KU) knowledge that an individual needs in order to perform to the required
standard.

Organisational context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today’s world. These skills are typically needed
Core Skills/ Generic
in any work environment in today’s world. These skills are typically
Skills (GS)
needed in any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple
Electives
electives within a QP for each specialized job role. Trainees must select
at least one elective for the successful completion of a QP with Electives.

Options are NOS/set of NOS that are identified by the sector as

Options additional skills. There may be multiple options within a QP. It is not
mandatory to select any of the options to complete a QP with Options.

Declarative knowledge refers to facts, concepts and principles that need

Declarative
to be known and/or understood in order to accomplish a task or to solve
Knowledge
a problem.

Key learning outcome is the statement of what a learner needs to know,

understand and be able to do in order to achieve the terminal outcomes.
Key Learning
A set of key learning outcomes will make up the training outcomes.
Outcome
Training outcome is specified in terms of knowledge, understanding
(theory) and skills (practical application).

On-the-job training (Mandatory) trainees are mandated to complete

OJT (M)
specified hours of training on site

On-the-job training (Recommended) trainees are recommended the

OJT (R)
specified hours of training on site

Procedural knowledge addresses how to do something, or how to

Procedural
perform a task. It is the ability to work, or produce a tangible work
Knowledge
output by applying cognitive, affective or psychomotor skills.

Training outcome is a statement of what a learner will know, understand

Training Outcome
and be able to do upon the completion of the training.

NSQC Approved || Electronics Sector Skills Council of India 28