Company Name: Copy No:

ASBM INDUSTRIAL PLC Document No: ASBM/P/11

Title: Page 1 of 8
Non-conforming Product Control Revision No:00
Procedure Effective Date:20/05/2019

Prepared/Revised Lt/colonel Bogale Position: Factory Manager

by: Jufare

Date 15/05/2019 Signature:

Approved By Abiy Gidey Position: General Manager

Date 20/05/2019 Signature:

Contents
1. PURPOSE 2
2. SCOPE 2
3. REFERENCE 2
4. PROCESS OWNER 2
5. DEFINITIONS AND ABBREVIATIONS 2
5.1. Definitions 2
5.2. Abbreviations 3
6. PROCEDURE 3
6.1. Flow chart 3
7. RECORDS 6
8. RELATED DOCUMENTS 6
9. REVISION HISTORY 7

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 Company Name: Copy No:
ASBM INDUSTRIAL PLC Document No: ASBM/P/11
Title: Page 2 of 8
Non-conforming Product Control Revision No:00
Procedure Effective Date:20/05/2019

1. PURPOSE
The purpose of this procedure is to establish the methods employed for controlling non-conforming product
and prevent unintended use in ASBM Industrial PLC.

2. SCOPE
This procedure is applicable to any non-conforming product identified both in process and at the final stages
before and after delivery in ASBM Industrial PLC.

3. REFERENCE

ISO 9001: 2015 Quality Management System - Requirements, Clause 8.7

ISO 9000: 2015 Quality Management Systems-Fundamentals & Vocabulary

4. PROCESS OWNER
Department and Service Heads are responsible for the effective implementation of this document. And also
appropriate department / service heads as well as process owners will involve in implementation of this
documents

5. DEFINITIONS AND ABBREVIATIONS

5.1. Definitions

For the purpose of this document in addition to the definitions given in ISO 9000: 2005, the following
definitions shall apply:
5.1.1. Non-conformity - The non-fulfillment of specified requirements.
5.1.2. Non-conformance Report (NCR) - A report used to document non-conformity and initiate
corrective and/or preventive action.
5.1.3. Corrective Action - Action taken to eliminate the causes of an existing non-conformity, defect or
other undesirable situation in order to prevent recurrence.
5.1.4. Preventive Action - Action taken to eliminate the causes of a potential non-conformity, defect or
other undesirable situation in order to prevent occurrence. This is done by analysis of records and
other relevant sources of information for trends that may adversely affect quality.

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ASBM INDUSTRIAL PLC Document No: ASBM/P/11
Title: Page 3 of 8
Non-conforming Product Control Revision No:00
Procedure Effective Date:20/05/2019

a) Quality Hold - A hold placed on product provided until the source of non-conformity can be
identified and eliminated.
b) Process owner - A person who is responsible to supervise the overall performance of a process and
interrelated processes in order to achieve the whole output.
c) Job owner - A person who is responsible to carry out specific task.
5.1.5 Correction / Remedial Action – Action taken to immediately correct the cause of the non-
conformity for the specific product / service.

5.2. Abbreviations

 DOC : Document
 OF : Form
 FLW : Flow Chart
 GM : General Manager
 MR : Management Representative
 NC : Non-conformity
 P : Operating Procedure
 PC : Potential Non-conformity
 QMS : Quality Management System

6. PROCEDURE

6.1. Flow chart

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ASBM INDUSTRIAL PLC Document No: ASBM/P/11
Title: Page 4 of 8
Non-conforming Product Control Revision No:00
Procedure Effective Date:20/05/2019

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ASBM INDUSTRIAL PLC Document No: ASBM/P/11
Title: Page 5 of 8
Non-conforming Product Control Revision No:00
Procedure Effective Date:20/05/2019

1. Non- Identification and 1. Identified 1. Job

Segregation of the NC
concordance and owner
report 1 segregated
non-
conforming
2. Identifie Non- Registration of the NC
product 2.
Conforming 2 2. Registered Department
product non- /
conforming Service
product Heads

3.a Non- Describing the nature and

extent
conforming 3. Non-
of NC
product 3 conformity 3. Assigned
3.b Specified C description person/
requirements Job
Owner
4. Description of No No 4. Verification
Non- report
conformity Can the NC Can it be Discarding 4. Assigned
be Delivered the product 5a. Decision person/
eliminated? by 6a
Specified 4 concession? for Job
Requirements 5a discarding Owner
Yes Yes 5a.
5a.Customer 6a. Disposal Department
feedback Raising Corrective report /
Action Service
A B 7a
6a.Decision for Heads
discarding
6a.
7a. OF/GM/ 7a. Initiated Department
Corrective corrective /
Action action Service
Plan Form Heads

7a.
Department
/
Service
Heads

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ASBM INDUSTRIAL PLC Document No: ASBM/P/11
Title: Page 6 of 8
Non-conforming Product Control Revision No:00
Procedure Effective Date:20/05/2019

Input Process Output Resp.

5b. Decision A
for
Re-work 5b. Reworked 5b.
Reworking B product Assigned
5b person

Delivering the
product
6b 6b. Product 6b.
6b. No delivery Assigned
Has the NC
Conformance been report person
report eliminated?
C
6c. Specified 6c 6c.
Requireme Raising Corrective
Verification 6c.
nts action report Departme
Yes 7b nt /
7b. Initiated Servic
Delivering the product correctiv e Heads
7c e
7c. action 7b.
Conformance Departme
report 7c. Product nt /
Raising Corrective
delivery Servic
Action report e Heads
8

8. Initiated 7c.
corrective Assigned
action person

8.
Departme
nt /
Service
Heads

6.2 Description of Processes

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ASBM INDUSTRIAL PLC Document No: ASBM/P/11
Title: Page 7 of 8
Non-conforming Product Control Revision No:00
Procedure Effective Date:20/05/2019

FLW Process Steps

1 Non-conformance report can be submitted by anyone who has identified the non-conforming
product (s). The product shall be immediately identified by suitable means and segregated in order
to prevent unintentional use or delivery.
2 Once the non-conforming product has been identified it shall be registered and reported.
3 The nature and the extent of the non-conformity shall be described by assigned and competent
person against specified requirements for the product.
4 The non-conforming product shall be evaluated whether the non-conforming can be eliminated by
rework.
5a The non-conforming product shall be delivered to the customer only when the customer has full
understanding on the nature and extent of non-conformity of the product and agrees to accept by
concessions.
5b The non-conforming product shall be reworked to the extent of fully complying with the pre-
determined requirements after re verification.
6a If the customer rejects concession the product shall be discarded immediately.
6b Additional description is not required.
6c After re-working on the non-conforming product it shall be verified for full conformance with pre
determined requirements.
7a Corrective action shall immediately be initiated in order to prevent its recurrence.
7b As described on 7a.
7c Additional description is not required.
8 As described on 7a.

7. RECORDS

The following records shall be maintained.

 Non-conformance report
 Actions taken on non-conforming Product
 Corrective action initiation plan

8. RELATED DOCUMENTS
Document Number Title
ASBM/MD/F/03 Corrective action Planning Form
ASBM/GM/F/24 Non-Conformance clearance Report Form
ASBM/MD/F/04 Customer Complaint application form

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ASBM INDUSTRIAL PLC Document No: ASBM/P/11
Title: Page 8 of 8
Non-conforming Product Control Revision No:00
Procedure Effective Date:20/05/2019

9. REVISION HISTORY

Revision no. Description of change Effective Date

00 Initial release 20/05/2019

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