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    03 Procedure For Control of Non-Conforming Output

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    Qualtic Certifications
    This document outlines a procedure for controlling non-conforming outputs within a company. It defines non-conformity and responsibilities for detection and control. When non-conformities are detected, the procedures describe actions like correction, containment, informing customers, or obtaining authorization. Non-conforming products are identified, quarantined, and the cause is investigated and addressed to prevent unintended use or delivery. Records of non-conformities and any concessions are also maintained.

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    03 Procedure For Control of Non-Conforming Output

    Uploaded by

    Qualtic Certifications
    1K views3 pages
    This document outlines a procedure for controlling non-conforming outputs within a company. It defines non-conformity and responsibilities for detection and control. When non-conformities are detected, the procedures describe actions like correction, containment, informing customers, or obtaining authorization. Non-conforming products are identified, quarantined, and the cause is investigated and addressed to prevent unintended use or delivery. Records of non-conformities and any concessions are also maintained.

    Original Description:

    ISO 9001:2015 (QMS)

    Original Title

    03 Procedure for Control of Non-Conforming Output

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    This document outlines a procedure for controlling non-conforming outputs within a company. It defines non-conformity and responsibilities for detection and control. When non-conformities are detected, the procedures describe actions like correction, containment, informing customers, or obtaining authorization. Non-conforming products are identified, quarantined, and the cause is investigated and addressed to prevent unintended use or delivery. Records of non-conformities and any concessions are also maintained.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    1K views3 pages

    03 Procedure For Control of Non-Conforming Output

    Uploaded by

    Qualtic Certifications
    This document outlines a procedure for controlling non-conforming outputs within a company. It defines non-conformity and responsibilities for detection and control. When non-conformities are detected, the procedures describe actions like correction, containment, informing customers, or obtaining authorization. Non-conforming products are identified, quarantined, and the cause is investigated and addressed to prevent unintended use or delivery. Records of non-conformities and any concessions are also maintained.

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    © All Rights Reserved
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    of 3

    LOGO Company Name ISO 9001:2015

    Quality System Procedure

    PROCEDURE FOR CONTROL OF NON-CONFORMING OUTPUT


    Procedure No: XXX/PRO/03 Rev No: 1.0 Rev. Date: dd/mm/yyyy

    1. SCOPE

    This procedure covers the detection of non-conforming products within XXX Enterprises
    operations and taking the necessary corrective or preventive action to avoid unintended
    use or delivery.

    2. PURPOSE

    The purpose of this procedure is to ensure that outputs that do not conform to their
    requirements are identified and controlled to prevent their unintended use or delivery.

    3. REFERENCE DOCUMENTS

    3.1 XXX Enterprises Quality Manual,


    3.2 Public Procurement and Disposal Act,2015
    3.3 XXX Enterprises Strategic Plan

    4. TERMS & DEFINITIONS

    4.1 CEO – Chief Executive officer


    4.2 MR –  Management Representative
    4.3 NCP –  Non-conforming product
    4.4 SOP  – Standard Operating Procedure
    4.5 Non-Conformity – Non-fulfillment of requirement.

    5. RESPONSIBILITY AND AUTHORITY

    5.1 Chief Executive officer


    1. Appoint the disposal committee members.
    2. Authorize disposal of non-conforming products.
    3. Overall responsibility for determination of appropriate disposition method for non-
    conforming product.

    5.2 Departmental Heads /Stores Officer /Other Staff


    1. Responsible for control of the non-conforming products in their unit.

    PREPARED BY VERIFIED BY APPROVED BY


    K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

    Confidential: For Internal Use Only Page 1 of 3


    LOGO Company Name ISO 9001:2015
    Quality System Procedure

    PROCEDURE FOR CONTROL OF NON-CONFORMING OUTPUT


    Procedure No: XXX/PRO/03 Rev No: 1.0 Rev. Date: dd/mm/yyyy

    6. DETAILS OF PROCEDURE
    6.1 Detection of Non Conformity
    6.1.1 Non-conforming products are detected through any of the following activities:-
     Protocol and manuscript review.
     Inspection and testing.
     Customer feedback and complaints handling.
     Quality audits.
     Procurement process.
     Service delivery.

    6.1.2 Identify/label and quarantine the non-conforming products.

    6.1.3 XXX ENTERPRISES shall deal with non-conforming outputs in one or more of the
    following ways:
    1. Correction
    2. Segregation, containment, return or suspension of provision of products and
    services;
    3. Informing the customer;
    4. Obtaining authorization for acceptance under concession.

    6.1.4 Where non-conformity is detected during processing, it is suspended until action is


    taken to eliminate the detected non-conformity.

    6.1.5 Where non-conformity is detected in protocols and manuscripts, it is referred back


    for effecting of suggested corrections or rejected outright.

    6.1.6 Where non-conformity is detected during handling/delivery further


    processing/delivery will be suspended until action is taken to eliminate the cause of the
    non-conformity.

    6.1.7 Non-conforming products detected during quality audits or inspections are recorded
    on corrective action request forms as non-conformity.

    6.1.8 Where a concession is allowed on supply or receipt of a product that does not certain
    specifications/characteristics a concession form is filled.

    6.1.9 The relevant process owner shall review and investigate the non-conformance.
    NOTE 1: All non-conformances shall be closed out without undue delay.
    PREPARED BY VERIFIED BY APPROVED BY
    K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

    Confidential: For Internal Use Only Page 2 of 3


    LOGO Company Name ISO 9001:2015
    Quality System Procedure

    PROCEDURE FOR CONTROL OF NON-CONFORMING OUTPUT


    Procedure No: XXX/PRO/03 Rev No: 1.0 Rev. Date: dd/mm/yyyy

    7. RETAINED DOCUMENTED INFORMATION

    7.1 Corrective Action Request Form QMS F001

    8. ANNEXES

    9.1 Process Flow Chart

    PREPARED BY VERIFIED BY APPROVED BY


    K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

    Confidential: For Internal Use Only Page 3 of 3

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