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    Aditi Bhardwa

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    This document is a resume for Aditi Bhardwaj. It includes details about her education, experience working at Maropost Pvt Ltd and eClerx as a client support specialist and analyst, technical skills, achievements and awards, activities, and personal profile.

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    Aditi Bhardwa

    Uploaded by

    cecertificateqvc1
    13 views2 pages
    This document is a resume for Aditi Bhardwaj. It includes details about her education, experience working at Maropost Pvt Ltd and eClerx as a client support specialist and analyst, technical skills, achievements and awards, activities, and personal profile.

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    ADITI BHARDWA

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    This document is a resume for Aditi Bhardwaj. It includes details about her education, experience working at Maropost Pvt Ltd and eClerx as a client support specialist and analyst, technical skills, achievements and awards, activities, and personal profile.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    13 views2 pages

    Aditi Bhardwa

    Uploaded by

    cecertificateqvc1
    This document is a resume for Aditi Bhardwaj. It includes details about her education, experience working at Maropost Pvt Ltd and eClerx as a client support specialist and analyst, technical skills, achievements and awards, activities, and personal profile.

    Copyright:

    © All Rights Reserved
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    ADITI BHARDWAJ

    41 A Pooja Vihar, Industrial area, jagadhari road


    Ambala Cantt, Haryana
    9466183913
    [email protected]

    CAREER OBJECTIVE

    To obtain a position that will enable me to use my strong organizational skills, award-winning educational
    background, and ability to work well with people.

    EDUCATION

    SD College Ambala Cantt


    Bachelor of science (honors) in Information technology
    75%
    2018
    DAV Public School, Ambala Cantt
    12th Standard (higher secondary) - Non Medical
    7.6 cgpa
    2015
    DAV Public School, Ambala Cantt
    10th Standard (senior secondary)
    7.2 cgpa
    2013

    EXPERIENCE

    Maropost Pvt Ltd


    Client support specialist
    18th May 2020 - Present
    1. Provide post-implementation product support to customers from designing emails to generating
    reports regarding the same.
    2. Manage customer support cases/tickets on a daily basis, which includes verifying cases,
    analyzing data, diagnosing the problem, resolving issues.
    3. Responding to Customer-reported issues in a timely manner per our SLA
    Communicate progress of resolution.
    4. Manage escalations and expectations for both the customer and Internal personnel
    Coordinate with Product Management, Product Operations, and Development teams in identifying,
    reporting, and resolving product issues.
    5. Achieve subject matter expertise in the ExactTarget platform including:
    6.Email deliverability and it's attribution API - REST, WebServices, XML & JSON Partner Integrations,
    Email revenue analysis.
    7. Tracking audience, categories data, design content-structure flow for e-mail marketing clients.

    eClerx
    Analyst
    31st July 2018 - 28th Feb 2020
    1. Responds to and resolves internal and external complex customer inquiries via verbal
    and written communications through all channels including phone, email, web portal, and
    chat interactions.
    2. Thoroughly and completely document all customer interactions.
    3. Ensure meeting SLA's and KPI metrics
    Responsible for Stability of the processes & Productivity/Efficiency initiatives.
    4. To gather, understand,review, analyze and implement requirement effectively.
    5. Good analytical, management & problem-solving skills accuracy. Self-motivated and
    able to work independently or with a team.
    6. Served as a first line of defence to diffuse customer escalation to management.
    7. Ability to trouble shoot and solve problems independently.
    TECHNICAL SKILLS

    Basic knowledge of AutoCAD.


    Java and Android (6week)
    Add on course of optical fibre
    Tool knowledge- ZENDESK, appCluster, cloudcCluster, bambooHr, OFFICE365. INSIGHT, eGain.
    MAILCHIMP.
    Additional- SEO tricks, Digital Marketing concepts, Writing techniques. Email Marketing hands on
    experience.

    ACHIEVEMENTS & AWARDS

    Three times Star performer in "eClerx" by meeting all the KPIs of the work culture.
    Best communicator in office event.
    Maximum sales of the month recognition award.
    Punctuality honor, by always being on time in daily on floor login, meetings, events, webinars.

    ACTIVITIES

    Volunteer in Youth red cross society.


    Executive member in National Service Scheme.
    Vice captain of Electronics and IT association.
    Vice president of Career Guidance Cell.

    PERSONAL PROFILE

    Date of Birth : 11-06-1998


    Marital Status : Single
    Nationality : India
    Known Languages : English, Hindi

    ADITI BHARDWAJ

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