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    Mayank WF

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    Mayank Bhadauria
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    5 views2 pages

    Mayank WF

    Uploaded by

    Mayank Bhadauria
    Nice

    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
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    Mayank Bhadauria

    +91 9872442178 | [email protected]


     https://www.linkedin.com/in/mayank-bhadauria-6a3790285/

    PROFESSIONAL SUMMARY

    Customer focused, highly motivated and detail-oriented professional with 2+ years of experience in client
    management, data analysis, and product enhancement. Demonstrated expertise in understanding customer
    needs, resolving complex issues, and implementing strategies to enhance overall customer satisfaction.
    Demonstrated expertise in managing large datasets, supporting teams with ad hoc tasks, and integrating AI tools
    to enhance process efficiency. Proactive problem-solver with strong analytical skills and a customer-oriented
    approach.

    EXPERIENCE

    Indhri Group Pvt. Ltd. October 2022 - Present


    Customer Experience Executive
    Facilitated smooth client onboarding, ensuring understanding of product features.
    Engaged with clients on a regular basis to learn about their changing needs and to give them insightful
    advice and assistance.
    Worked together with the product development team to make product enhancement and improvement
    suggestions based on user feedback and usage statistics.
    Worked together with cross-functional teams, such as the marketing, sales, and product development
    divisions, to guarantee a cohesive and worthwhile customer experience.
    Kept track of client communications, comments, and problems, then created reports for internal use.
    Automated various routine tasks using MS Excel and AI tools, resulting in increased productivity.
    Ensured compliance with company policies, procedures, and relevant regulatory standards.

    Indhri Group Pvt. Ltd. September 2021 - August 2022


    Junior Engineer Trainee (Internship)
    Assisted in research and development activities, contributing to innovative solutions and improvements
    in engineering process.
    Provided technical support in the preparation of engineering reports, .
    Managed and sorted technical reports, manuals and project documentations using MS Excel.
    Developed and maintained an Excel-based financial model that improved data accuracy by 15%.
    Enhanced technical writing and presentation skills through regular reporting and documentation.

    EDUCATION

    B.Tech (Electronics and Communication Engineering) August 2017 - August 2021


    Lovely Professional University, Phagwara
    6.69/10

    Diploma(Electronics and Communication Engineering) August 2014 - May 2017


    Lovely Professional University, Phagwara
    8.43/10

    Intermediate May 2014


    St. Mary's Inter College, Etawah
    64%

    Matriculation May 2012


    St. Mary's Inter College, Etawah
    9.0/10

    SKILLS

    Analytical Skills
    Effective communication and collaboration
    Data management and analysis
    Problem-solving and critical thinking
    Attention to detail and accuracy
    Strong decision making abilities
    Customer feedback analysis
    Customer oriented approach
    Customer Relationship Management (CRM)
    Multi-channel Support (phone, email, live chat, and social media)
    Empathy and Adaptability
    LANGUAGE

    English (very good command)


    Hindi (Native Speaker)

    INTEREST

    Sketching
    Cycling
    Reading and lifelong learning
    Travel and Culture Exploration
    Sports and Team Activities
    Exploring and learning new AI tools

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