Back Paper BBA 1
Back Paper BBA 1
Back Paper BBA 1
(a) In the words of “Helsinki”, Logistics manages material, service, information and_________?
(c) Customer satisfaction is guaranteed by providing right product at the right place at right___?
(e) Write names of any five Logistics players in market? [BT-1/2, CO-2,PO-2,3 ]
SECTION-B
(a) Define Logistics management. What are the objectives of logistics management?
(b) Define IATA which overlooks Air transport. What are the different documentation in Air Transport?
(b) What is FOIS in Rail Transport. Define RMS and PMS management systems in Rail Transport? [BT-3/4, CO-4 ,PO-2 &3]
SECTION-C
(a) Solve this Transportation network problem by North-west corner method . Find Minimum Transportation cost in this problem.
Origin 1 2 7 4 5
Origin 2 3 3 1 8
Origin 3 5 4 7 7
Origin 4 1 6 2 14
Demand 7 9 18
[BT-4/5, CO-4, PO-5&6]
(b) What are the Purposes of Logistics? Explain in detail giving examples of each.
(c) What are four types of 3PL’s? Briefly explain RATER and SERVPERF model of Customer Service?
(d) What are the Pre-Transaction , Transaction and Post-Transaction elements in Customer Service and Logistics?. [BT-4/5, CO-4, PO-
5&6]