Republic of the Philippines

Province of Samar
Calbayog City
Barangay __________

CITIZEN’S CHARTER

VISION:

An independent and progressive barangay advocating principles and

practices of good governance that help build and nurture honesty and
responsibility among its public officials and employees and take appropriate
measures to promote transparency in transacting with the public.

MISSION:

To be able to actively carry out the mandates and ensure

transparency, honesty and efficiency in the delivery of services in the
barangay.

I. Frontline Services Offered

a. The following are the services offered:

1) Issuance of Barangay Certification
2) Issuance of Barangay Clearance
3) Issuance of Community Tax Certificate
4) Reproduction of barangay records, data, and similar
documents
5) Use of barangay facilities and properties
6) Socio-economic Services
7) Health Services
8) Environmental Services
9) Issuance of Certification to File Action (CFA), Certification to
Bar Action or Certification to Bar Counter-claim (CBC)
10) Issuance of Barangay Protection Order

Except for the issuance of Barangay Protection Order

(BPO), all barangay transactions under this Citizen’s Charter shall
be conducted at 8:00 A.M. -12:00 NN and at 1:00 - 5:00 P.M.
 All officers and employees of the barangay who directly
attend to the frontline services, shall at all times, wear
identification card or nameplates.

b. How to avail the frontline services:

All requests for frontline services must be in writing using

the attached request slip for the following.

1) BARANGAY CERTIFICATIONS – are issued by the barangay

depending on the purpose of the client, such as certificate of
residency, of good standing in the community, no pending
case filed in the barangay, etc. The barangay in the exercise
of its taxing power may levy fees and charges for services
rendered.

1. Service Offered: Issuance of Barangay Certification

2. Clients: barangay residents, barangay associations,
organizations, students
3. Requirements:
 For old residents: Valid ID (school ID, company
/Office ID, voter’s ID and the likes); and Community
Tax Certificate (CTC);
 For new residents: Valid ID; CTC; and endorsement
from any of the following:
Purok Leader
Homeowners’ Association President
Barangay Officials
Barangay residents known to barangay officials

4. Steps in securing barangay certification:

Follow These Steps Duration of Accountable Person
Transaction
Step 1. Go to Barangay Desk
Hall, ask the Desk 2 minutes Officer____________
Officer for a request
slip and fill up the
same.
Step 2. Submit the Brgy. Sec. __________
request slip together 2 minutes
with the requirements.
Step 3. Pay Certification Brgy.
 fee Php_____, & ask for 3 minutes Treasurer___________
receipt (per Barangay
Ordinance No. ______.
Step 4. Get your 5 minutes Brgy. Sec. __________
Certification /Punong Brgy. ______
Total Response Time 12 minutes
(w/in the day)

2) BARANGAY CLEARANCE–a requirement before the city issues

any license or permit for any business or activity. The
barangay clearance is obtained from the barangay where the
intended business or activity is located or conducted.
1. Service Offered: issuance of Barangay Clearance as a
requirement for the City Business Permit (Mayor’s Permit)
 Clients: Corporations, Traders, Retailers,
Businessmen, etc.
 Requirements:
Valid ID (company ID/office ID, voter’s ID, etc.)
Community Tax Certificate (CTC)
 Steps in securing this type of barangay clearance

Follow These Duration of Accountable

Steps Transaction Person
Step 1. Go to 3 minutes Desk Officer
Barangay Hall, ________
ask the Desk
Officer for a
request slip and
fill up the same.
Step 2. Submit 2 minutes Brgy. Sec.
the request slip __________
together with
the requirements
Step 3. Pay 5 minutes Brgy.
Clearance fee Treasurer_______
PhP _______, &
ask for receipt
(per Brgy. Ord.
No. _____)
Step 4. Get your If simple, 15 minutes; Brgy.
Barangay if Sec.___________/
Clearance complex(needsverification), Punong Brgy.
2 days ________
 Total Response If simple, 25 minutes;
Time (w/in the if complex, 2 days
day)

2. Service Offered: Issuance of Barangay Clearance for small

business (with gross sales or receipts of Php50,000.00, in
case of city barangays).
 Clients: Hawkers, peddlers, sari-sari store owners,
etc.
 Requirements:
Valid ID (school ID, company/office ID, voter’s
ID, etc). and
Community Tax Certificate (CTC)
 Steps in securing this type of barangay clearance

Follow These Steps Duration of Accountable

Transaction Person
Step 1. Go to Desk Officer
Barangay Hall, ask 3 minutes __________
the Desk Officer for
a request slip and fill
up the same
Step 2. Submit the Brgy. Sec.
request slip together 2 minutes ___________
with the
requirements
Step 3. Pay Brgy.
Clearance fee Php 3 minutes Treas.__________
_________, & ask
for a receipt (per
Brgy. Ord. No.
______)
Step 4. Get your If simple, 15 Brgy.
Barangay Clearance minutes; Sec.___________ /
if complex (needs Punong Barangay
verification), 2 days
Total Response Time If simple, 23
(w/in the day) minutes; if
complex, 2 days

3. FOR TRICYCLE/PEDICAB CLEARANCE

  Service Offered: Issuance of tricycle/pedicab
clearance
 Clients: Drivers and Operators of tricycle/pedicab
 Requirements:
Bio-data
Community Tax Certificate
Clearance from Tricycle Operators and Drivers
Association (TODA) and Photocopy of
Franchise or from PEDICAB Association; and
Photocopy of ID as TODA Member
 Steps in securing this type of barangay clearance
Follow These Steps Duration of Accountable
Transaction Person
Step 1. Go to Desk Officer
Barangay Hall, as the 3 minutes ________
Desk Officer for a
request slip and fill
up the same
Step 2. Present the 2 minutes Desk Officer
requirements ________
Step 3. Pay Brgy. Treas.
clearance fee Php 5 minutes _________
_______ , & get
official receipt (per
Brgy. Ord. No.
_____)
Step 4. Get your 10 minutes Brgy. Sec.
Barangay Clearance __________
Total Response Time 20 minutes
(w/in the day)

3) COMMUNITY TAX CERTIFICATE

The barangay may issue CTC provided the barangay

treasurer is deputized by the City Treasurer.

1. Service Offered: Issuance of Community Tax Certificate (CTC)

2. Clients: Residents, businessmen, corporation
3. Requirement: Old CTC;
4. Steps in securing CTC:

Follow These Steps Duration of Accountable

 Transaction Person
Step 1. Go to Desk Officer
Barangay Hall, ask 3 minutes _________
the Desk Officer for
a request slip and fill
up the same
Step 2. completely 2 minutes Desk Officer
fill up the application _________
slip
Step 3. Pay the cost 2 minutes Brgy. Treas.
of CTC (cedula) _________
Step 4. Get your CTC 2 minutes Brgy. Treas.
_________
Total Response Time 9 minutes
(w/in the day)

4) BARANGAY RECORDS, DATA, AND SIMILAR DOCUMENTS

The barangay maintains records and public documents,

such as but not limited to Registry of Barangay Inhabitants
(RBIs), Financial Records, List of Registered Voters, Barangay
Blotters and similar documents.

Fees and charges may be imposed for the reproduction or

photocopy of barangay records.

1. Service Offered: Reproduction of Barangay Records, data

and similar documents
2. Clients: Residents, businessmen, corporation, government
offices
3. Steps in securing barangay records, data and similar
documents:

Follow These Duration of Accountable

Steps Transaction Person
Step 1. Go to Desk Officer
Barangay Hall, ask 3 minutes ________
the Desk Officer
for a request slip
and fill up the
same
Step 2. Pay the Desk Officer
 cost of 2 minutes ________
reproduction of
documents
requested (per
Brgy. Or. No. ___)
Step 3. Get the Brgy. Treas.
copy of the 5 minutes _________
document
requestd
Total Response 20 minutes
Time (w/in the
day)

The cost of reproduction of documents are:

1. Copy of Barangay Blotter – Php 2.00/page
2. Copy of Barangay Financial Statement – Php 5.00/page
3. List of Barangay Residents – Php 50.00

5) BARANGAY FACILITIES AND PROPERTIES

The barangay may collect reasonable fees and charges for

the use of barangay owned properties or service facilities. A
corresponding barangay ordinance is required as basis.

1. Service Offered: Use of Barangay Facilities and Properties

2. Clients: Residents, Sports Players; Traders, etc.
3. Steps

Follow These Duration of Accountable

Steps Transaction Person
Step 1. Go to Desk Officer
Barangay Hall, ask 3 minutes _________
the Desk Officer
for a request slip
and fill up the
same
Step 2. Pay the Brgy. Treas.
cost of rental of 5 minutes _________
facilities requested
Total Response 8 minutes
Time (w/in the
day)
 The cost of rentals of barangay properties, facilities
and reproduction of documents, suggested are:

 Multipurpose hall, pavement, plaza, etc. – Php

100.00/hr
 Sound system – Php 500.00/day
 Solar dryer – Php 500.00/day
 Sports facilities – Php 50.00/hr.

6) SOCIO-ECONOMIC SERVICES – the local government units, in

promoting the general welfare of its constituents encourage
and support the development of appropriate and self-reliant
scientific and technological capabilities of its constituents.

Services Offered:

1. Livelihood Training – Livelihood Training (No fees required)

 Clients: Residents
 Requirements:
At least 18 years old
Barangay Certification that he/she is a resident
of Barangay ________________.
Community Tax Certificate (Cedula)
2 pcs 2 x 2 ID Picture
 Steps
Follow These Steps Duration of Accountable
Transaction Person
Step 1. Go to Desk Officer
Baraangay Hall, ask 3 minutes _______
the Desk Officer for
a request slip and
fill up the same
Step 2. Go to Kagawad,
Livelihood and Chairman of
Cooperative 15 minutes Livelihood
Development Committee
Office and present
the requirements
for Assessment and
Verification

Step 3. Decision 5 minutes Kagawadm

 (Approved or Chairman of
disapproved) Livelihood
Committee
Total Response 23 minutes
Time (w/in the day)

2. Issuance of Certification for Senior Citizen and Solo Parent

as pre-requisite for the issuance of Senior Citizen and solo
Parent ID.

 Service Offered: Issuance of Certification for Senior

Citizen and Solo Parent
 Clients: Senior Citizen and Solo Parent
 Requirements:
Barangay Certification that the applicant is a
resident of the Barangay ____________.
In the case of Senior Citizen, copy of birth
certificate of dependent
Community Tax Certificate (Cedula)
Two (2) pcs. 2 x 2 ID picture
 Steps

Follow These Steps Duration of Accountable

Transaction Person
Step 1. Go to Desk Officer
Barangay Hall, ask 3 minutes ______
the Desk Officer for
a request slip and
fill up the same
Step 2. Present the Desk Officer
requirements for 5 minutes ______
assessment
Step 3. Printing / Brgy Sec.
Preparation of 5 minutes ________
Certification
Step 4. Get Brgy. Sec.
Certification of Senior Citizen, 15 ________
Residency (for minutes; Solo
senior citizen); and Parent; next day
verification of the
barangay that the
former is a solo
parent (for solo
 parent)
Total Response Senior Citizen, 38
Time (w/in the day) minutes; Solo
Parent, 1 day

7) HEALTH SERVICES – is one of the responsibilities of the

national agency devolve to the LGU. For the barangays,
health and social welfare include maintenance of barangay
health center and day care center.

Services Offered:
1. Immunization (for measles, anti-polio, cholera)

 Clients: Infants and young children

 Requirements: Proof of barangay residency of
parents or guardians
 Steps:

Follow These Steps Duration of Accountable

Transaction Person
Step 1. Go to Barangay Barangay Health
Hall or Barangay Health 15 minutes Worker or Aide
Center and fill up the
request slip
Step 2. For new For new Worker or Aide
patients, fill up the patients, 15
information sheet/ minutes; for old
patient’s profile, and get patients, 10
the health booklet; for minutes
old patients, bring the
health booklet every
visit and present to the
attending health worker.
Have patient’s file
updated
Step 3. Get the desired 1 hour Barangay Health
immunization Worker or aide
Step 4. Get schedule for 15 minutes Barangay Health
next visit Worker or Aide

Total Response Time 1 hour, 45

New Patients minutes
 Old Patients 1 hour, 40
minutes

2. MATERNAL CARE (Pre-natal and Post-natal)

 Clients: Women Residents

 Requirements:
Proof of residency in the barangay (can be
checked with the Registry of Barangay
Inhabitants); and
 Community Tax Certificate
 Steps:

Follow These Steps Duration of Accountable

Transaction Person
Step 1. Go to Barangay Health
Barangay Hall or 15 minutes Worker or Aide
Barangay Health
Center and fill up
the request slip
Step 2. For new Barangay Health
patients, fill up the Worker or Aide
information sheet/
patient’s profile, For new patients,
and get the health 15 minutes; for old
booklet; for old patients, 10
patients, bring the minutes
health booklet
every visit and
present to the
attending health
worker. Have
patient’s file
updated
Step 3. Get the Barangay Health
necessary natal 1 hour Worker or Aide
check- up
Step 4. Get 15 minutes Barangay Health
schedule for next Worker or Aide
visit.

Total Response 1 hour, 45 minutes Barangay Health

Time 1 hour, 40 minutes Worker or Aide
 New Patients
Old Patients

3. MEDICAL AND DENTAL SERVICE (Consultation, Cleaning

and Tooth Extraction)

 Clients; Residents
 Requirements:
Proof of residency in the barangay (can be
checked with the Registry of Barangay
Inhabitants
Community Tax Certificate
 Steps:

Follow These Steps Duration of Accountable

Transaction Person
Step 1. Go to Barangay Health
Barangay Hall or 15 minutes Worker or Aide
Barangay Health
Center and fill up
the request slip
Step 2. For new Barangay Health
patients, fill up the Worker or Aide
information sheet/
patients profile, For new patients,
and get the health 15 minutes; for old
booklet; for old patients, 10
patients, bring the minutes
health booklet
every visit and
present to the
attending health
worker. have
patient’s file
updated
Step 3. Get the Attending
necessary medical 1 hour Medical or
or dental services Dental Doctor
Step 4. Get 15 minutes Barangay Health
schedule for the Worker or Aide
next visit
Total Response
Time 1 hour, 45 minutes
 New Patients 1 hour, 40 minutes
Old Patients

8) ENVIRONMENTAL SERVICES – for barangays, one of the basic

services and facilities include those related to general hygiene
and sanitation, beautification and solid waste collection.

These services are provided by the barangays for

environmental protection and sustainability.

Services Offered:

1. Garbage Collection

 Clients: Residents and companies

 Steps:

Follow These Steps Duration of Accountable

Transaction Person
Step 1. Go to Barangay Utility
Barangay Hall and Worker /
inquire on the Within the day Barangay Waste
schedule of Coordinator
collection of
garbage in your
respective area
Step 2. Bring
segregated Barangay Utility
garbage in Worker
designated drop off
points or have it
collected in your
respective homes
at designated time

2. Issuance of Clearance as a pre-requisite of city for the

issuance of permit to cut trees.
 Clients: Residents and Non-residents
  Requirements:
Valid ID
Community Tax Certificate
Proof of Ownership of the property where the
tree is located
Permit to cut trees (from DENR/PCA)
Permit to Extract from DENR (for gravel and
sand)
 Steps:
Follow These Steps Duration of Accountable
Transaction Person
Step 1. Go to Desk Officer
Barangay Hall and 2 minutes ______
ask the Desk
Officer/Barangay
Staff
Step 2. Present the 2 minutes Brgy. Sec.
requirements ________
Step 3. Pay Brgy. Treas.
Barangay 2 minutes ______
Clearance fee per
Brgy. Ord. No.
________ and get
your official
receipt.
Step 4. Get your 2 minutes Brgy. Sec.
barangay clearance ________
Total Response 8 minutes
Time

9) KATARUNGANG PAMBARANGAY
1.Certificate to File Action (CFA) is issued by the Punong
Barangay upon request by the complainant when there has
been a personal confrontation between the parties before
the Punong Barangay for mediation,but failed, as the
respondent wilfully failed to appear without justifiable reason
at the conciliation proceedings before the Pangkat, and
therefore, corresponding complaint for the dispute may now
be filed in court.

 Service Offered: Issuance of Certificate to File Action

(CFA)
 Clients: Complainants
 Steps:

Follow These Steps Duration of Accountable

Transaction Person
Step 1. Go to Brgy. Sec.
Barangay 5 minutes ________
Hall/Lupon Office
and fill-up the
request slip
Step 2. Present Punong Brgy.
proof that the 10 minutes _____
person requesting
CFA is the
complainant.
Step 3. Get 30 minutes Punong Brgy.
certification _____
Total Response 45 minutes
Time

2.Certificate to Bar Action – is issued in the event that the

case was dismissed due to the wilful failure or refusal of the
complainant to appear for hearing before the Punong
Barangay/Pangkat Ng Tagapagkasundo and therefore
complainants are barred from filing an action in
court/government agency.

 Service Offered: Issuance of Certificate to Bar Action

 Clients: Respondents

 Steps:
Follow These Steps Duration of Accountable
Transaction Person
 Step 1. Go to Brgy. Sec.
Barangay 5 minutes ________
Hall/Lupon Office
and fill up request
slip
Step 2. Present Punong Brgy.
proof that the 10 minutes ______
person requesting
CBA is the
respondent
Step 3. Get 30 minutes Punong Brgy.
Certification ______
Total Response 45 minutes
Time

3.Certificate To Bar Counter-claim – is issued in the event

that prior notice and hearing, the respondents have been
found to have wilfully failed or refused to appear without
justifiable reasons before the Punong Barangay/ Pangkat Ng
Tagapagkasundo and therefore respondent is barred from
filing their counter-claim, (if any), arising from the complaint
in court/government agency.

 Service Offered: Issuance of Certificate to Bar Counter-

claim
 Clients: Complainant
 Requirement: Proof of identity of proper party
 Steps:

Follow These Steps Duration of Accountable

Transaction Person
Step 1. Go to Brgy. Sec.
Barangay 5 minutes ________
Hall/Lupon Office
and fill up request
slip
Step 2. Present Punong Brgy.
proof that the 10 minutes ______
person requesting
is the complainant
Step 3. Get 30 minutes Punong Brgy.
certification ______
 Total Response 45 inutes
Time

4.BARANGAY PROTECTION ORDER (BPO) – refers to the

protection order issued by the Punong Barangay or if Punong
Barangay is unavailable, by Kagawad, ordering the offender
to desist from committing or threatening physical harm to
the victim. It is effective for 15 days and is not extendible.

 Service Offered: Barangay Protection Order (BPO)

 Clients: Offended Party; parents or guardian of
offended party, ascendants, descendants or collateral
relative within 4th civil degree or consanguinity or
affinity, DSWD, Social Worker of LGU, Police Officers,
Punong Barangay or Kagawad.
 Procedures:

Procedures Duration of Accountable

Transaction Person
Step 1. Victim or 2 minutes Punong Barangay
petitioner survivor
reports incidents to
the barangay
Step 2. Desk 2 minutes PB/Kagawad
Officer/ Secretary
refer to PB or
Kagawad. PB or
Kagawad
interviews victim,
records, and
advices her to file
an application for
BPO
Step 3. Within the day PB/Kagawad
PB/Kagawad
conducts ex parte
proceedings for the
issuance of BPO
Step 4. Within the day PB/Kagawad
PB/Kagawad issues
BPO by the Punong
Barangay.
 In case BPO is
issued by the
Kagawad, it should
be attested to by
the Kagawad is
unavailable.
Total Response Within the day
Time

II. PROCEDURE IN FILING COMPLAINTS – in relation to the services

provided by the barangay on the applications submitted by the
clients.

 Clients: Residents, Traders, and other Affected Requesting

Parties
 Procedures:

Follow These Duration of Contact

Procedures Transaction Number/
Address
1.Prepare a
complaint- letter
addressed to the
Punong Barangay
2.Send Notice, Next day after filing
summon, sub-poena the complaint
to complainant,
respondent and
witnesses (if any)
3.Initial Hearing Within five (5)days
from filing of
complaint
4.Duration of 15 days duration
mediation (PB) is
within 15 days. If
mediation failed
within 15 days,
constitute Pangkat Ng
Tagapagkasundo the
following day.
5.Pangkat send notice, Next day after
summon and sub- constitution of
 poena to complainant, Pangkat
respondent and
witnesses (if any)
within the next day.
6.Intial Hearing by the Within 3 days from
Pangkat within 3 days constitution of
after constitution of Pangkat
Pangkat.
7.Conciliation 15 days duration
proceedings by the
Pangkat

III. ALLOWABLE PERIOD FOR EXTENSION

For the grant of clearance which require verification or on site

inspection of business sites, extension may be allowed up to seven
days only to conform with the LGC.

IV. FEEDBACK MECHANISM

To know the satisfaction rating of the barangay service, feedback

mechanism such as suggestion box or text messaging, e-mail or
hotlines shall be provided.

Follow These Steps Action Required Please Approach or

Call Contact
Number/Address
For suggestions, Answer telephone Desk Officer
request and calls, e-mails, take ___________
feedback on note of suggestions Cel # ____________
service experience and inform the PB
and inquiries, call for consideration
or approach desk daily, before
officer. closing.
Drop suggestions in Desk Officer checks PB Cel No.
the box available on the suggestions, _____________
for the purpose in records an hour
the barangay. before closing time
and submits the
same to the PB for
consideration.
Submitted By:

_________________________________
Punong Barangay – Task Force Head

Members:

_________________________________

_________________________________

_________________________________

_________________________________

_________________________________

_________________________________

_________________________________

_________________________________

PERFORMANCE PLEDGE

We, the Officials and employees of

 Barangay ___________
pledge and commit to deliver quality
public services
as promised in this Citizen’s Charter.

_______________________
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_______________________
Republic of the Philippines
Province of Samar
Calbayog City
Barangay ________________
 OFFICE OF THE PUNONG BARANGAY

EXECUTIVE ORDER NO. 01

Series of 2011

AN ORDER MANDATING THE DEVELOPMENT OF A CITIZEN’S CHARTER FOR

BARANGAY _________________, CALBAYOG CITY, PROVINCE OF SAMAR, AND
CREATING THE TASK FORCE FOR THE PURPOSE AND APPROPRIATING FUNDS
THEREFORE.

WHEREAS, Republic Act No. 9485 otherwise known as Anti-Red Tape Act of 2007
declares that it is the policy of the State to promote integrity, accountability,
proper management of public affairs and public property as well as to establish
effective practices aimed at the prevention of graft and corruption in the
government;

WHEREAS, R.A. 9485 mandates the barangay governments to set up service

standards to be known as Citizen’s Charter in the form of information billboards
to be posted at the main entrance of offices or at the most conspicuous place, or
in the form of published materials written either in English, Filipino, or in local
dialect;

WHEREAS, the leadership advocates the promotion of good barangay governance

through clear, transparent, accountable and responsive public service delivery;

WHEREAS, the leadership is aware of the benefits of having Citizen’s Charter as it

improves service delivery, reduce vulnerability to graft and corruption, provide a
basis for assessing the performance of the barangay officials and staff, as well as
feedback mechanism to determine client satisfaction, equal treatment of clients,
availability of complaints and redress mechanism, and opening of opportunity for
people participation on service improvement, among others;

WHEREAS, it is the leadership’s desire for Barangay ____________ and its

residents, to reap the said benefits through the establishment of its own Citizen’s
Charter.

NOW THEREFORE, by virtue of the powers vested upon me as the local chief
executive of Barangay ________________, hereby order the following:

Section 1. Formulation of a Citizen’s Charter for Barangay _________.

Barangay _________shall establish an official document, a service standard, or a
pledge, that communicates, in simple terms, information on the services that
provides to its constituents. The said document shall describe the step-by-step
procedures for availing a particular service, and shall include the following
information:
 a. Vision and mission of the barangay;
b. Identification of the frontline services offered, and recipient of such
services;
c. The step-by-step procedure to obtain a particular service;
d. The officer or employee responsible for each step;
e. The maximum time to conclude the process;
f. Document/s to be presented by the client, with a clear indication of the
relevancy of said document/s;
g. The amount of fees, if necessary;
h. The procedure for filing complaints in relation to requests and
applications, including the names and contact details of the
officials/channels to approach for redress;
i. Allowable period for extension due to unusual circumstances; i.e,
unforeseen events beyond the control of the barangay government; and
j. Feedback mechanisms, contact numbers to call and/or persons to
approach for recommendations, inquiries, suggestions, and complaints.

Section 2. Creation of the Task Force on Citizen’s Charter Preparation. A Task

Force on Citizen’s Charter Preparation shall be created to take the lead in the
formulation, writing and packaging of the Citizen’s Charter. The Task Force shall
be composed of the following:

Task Force Head: Punong Barangay – Gerardo Saldana

Members: Sangguniang Barangay Member
(preferably Chairman of GoodGovernment
or Public Ethics) -
Barangay Administrator (if any)
Barangay Secretary -
Barangay Teasurer -
Representative from the Business Sector
Non-Government Organization Representative
Volunteer Barangay Resident

Section 3. Terms of Reference for the Task Force. The Task Force shall perform
the following functions:

a. Determine the transactions or processes that constitute frontline

services, such as, but not limited to:
1. Issuance of Barangay Certification
2. Issuance of Barangay Clearance
3. Issuance of Community Tax Certificate
4. Reproduction of barangay records, data, and similar documents
5. Use of barangay facilities and properties
6. Socio-economic Services
7. Health Services
8. Environmental Services
 9. Issuance of Certification to File Action (CFA), Certification to Bar
Action (CBA), and Certification to Bar Counter-claim
10.Issuance of Barangay Protection Order

b. Adopt a working schedule to ensure uninterrupted delivery of frontline

service.
c. Establish public assistance or complaint desk
d. If feasible, institute hotline numbers, short messaging services
information communication technology and other mechanisms by which
the clients may adequately express their complaints, comments or
suggestions; and
e. Institute a one-stop shop or walk-in service counter or special lanes for
pregnant women, senior citizen and persons with disabilities.

Section 4. Sanctions. All concerned barangay officials, whether elective or

appointive, shall also be held responsible and accountable for the implementation
of this Act and shall be held accountable to the public in rendering fast, efficient,
convenient and reliable service. Failure of all concerned barangay officials to act
accordingly shall be penalized pursuant to Section 1, Rule VIII of Implementing
Rules and Regulations of R.A. 9485, to wit:

(a) Light Offense-

(1) Refusal to accept application and/or request within the prescribed
period or any document being submitted by a client;
(2) Failure to act on an application and/or request or failure to refer
back to the client a request which cannot be acted upon due to lack
of requirement/s within the prescribed period;

(3) Failure to attend to clients who are within the premises of the office
concerned prior to the end of official working hours and during lunch
break;
(4) Failure to render frontline services within the prescribed period on
an application and/or request without due cause;
(5) Failure to give the client a written notice on the disapproved of an
application or request; and
(6) Imposition of additional irrelevant requirements other than those
listed in the first notice under Rule VI, Section 1(6)

Penalties for Light Offenses:

First Offense – Thirty (30) days suspension without pay and
mandatory attendance in Values Orientation Program;
Second Offense – Three months suspension without pay
 Third Offense – Dismissal and perpetual disqualification from public
service.

(a) Grave Offense – Fixing and/or collusion with fixers in consideration of

economic and/or other gain or advantage.

Penalty – Dismissal and perpetual disqualification from public service.

Section 4. Funding – All expenses that will be incurred on activities conducted

to implement the Anti-Red Tape Act of 2007, R.A 9485 shall be charged against
the regular budget of the barangay.

Section 5. Effectivity – This Executive Order shall take effect immediately.

Done in the Barangay _______________, City of Calbayog, Province of

Samar, this _____ day of _______________ 2011.

__________________
Punong Barangay

Republic of the Philippines

Province of Samar
Calbayog City
Barangay ________________
 OFFICE OF THE SANGGUNIANG BARANGAY

Ordinance No. _________

AN ORDINANCE IMPLEMENTING THE CITIZEN’S CHARTER OF BARANGAY

________________, CALBAYOG CITY, SAMAR AND PROVIDING PENALTIES FOR
VIOLATION THEREOF.

Introduced by Sangguniang Barangay Members _________________ and

_________________.

Be it ordained by the Sangguniang Barangay of _________________, Calbayog

City, Samar that:

Section 1. TITLE. This Ordinance shall be known as Citizen’s Charter Ordinance

of Barangay ______________.

Section 2. PURPOSE. This Ordinance is enacted to adopt the Citizen’s Charter to

Institutionalize a mechanism to eliminate red tape and other graft practices in the
barangay.

Section 3. DECLARATION OF PRINCIPLES. The enactment of this Ordinance is

anchored in and its implementation shall be guided by the following principles:

1. Transparency in government transactions

2. Efficiency in the delivery of frontline services in the barangays
3. Accountability of barangay officials
4. Participation of the citizens through the establishment of
comments and feedback mechanisms and through simplification
of systems and procedures

Section 4. In the pursuit of Integrity, Transparency, Accountability and Efficiency

in the delivery of services in the barangay, the Task Force submitted to this august
body the Citizen’s Charter. After review, the Charter, is found to be in accordance
with the Anti-Red Tape Act of 2007 and it is hereby resolved to approve the
Citizen’s Charter for Barangay _____________, as attached.

Section 5. Concerned barangay officials of Barangay _________________,

whether elective or appointive , shall be held responsible and accountable for the
implementation of this Anti-Red Tape Act of 2007 and shall be held accountable
to the public in rendering fast, efficient, convenient and reliable service.

Section 6. Failure of all concerned barangay officials to act accordingly shall be

penalized pursuant to Section 1, Rule VIII of Implementing Rules and Regulations
of R.A 9485;
Section 7. This ordinance shall take effect ten (10) days after posting at the
entrance of barangay hall and other conspicuous places within the barangay.

ENACTED. ____th day of ________, 2011.

x- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - x

____________________ _____________________ __________________

SB Member SB Member SB Member

____________________ ______________________ __________________

SB Member SB Member SK Chairman

____________________ ______________________

SB Member SB Member

CERTIFIED CORRECT:

_________________________
Barangay Secretary

ATTESTED:

__________________________
Punong Barangay
 Sample of Request Slip

Province of Samar
Calbayog City
Barangay ____________
Tel. No. _____________
e-mail address: _____________________

Request Slip No. ____

Name: ____________________________
Address: ____________________________
Tel./Cel No.: ____________________________
Birthdate: ____________________________
Civil Status: ____________________________
Gender: ____________________________
Service requested: ____________________________
Purpose: ____________________________
Date Requested: ____________________________
Received By: ____________________________
Name and Signature
Date & Time received: ___________________________
Request Approved/Disapproved:
Reason for disapproval______________________
_______________________________________________

______________________
Punong Barangay

(See posters for requirements)