CITIZEN’S CHARTER

OF BARANGAY
SAN ANTONIO
VISSION :
An independent and progressive barangay advocating principles and practices of good
governance that help build nurture honesty and responsibility among its public officials and
employees and take appropriate measures to promote transparency in transacting with the public.

MISSION :
To be able to actively carry out the mandates and ensure transparency, honesty and
efficiency in the delivery of services in the barangay.

I. FRONTLINE SERVICES OFFERED :

1.) ISSUANCE / SECURING OF BARANGAY CERTIFICATION (P 60+15=P75.00 ), BARANGAY
CLEARANCES (P 60+15=P75.00 ), & BUSINESS CLEARANCE : ( According to Business )

Requirements:
 VALID ID
 CEDULA
 Follow the Steps Duration of Transaction Accountable Officer
1. Go to barangay hall, ask the desk
officer for a request slip and fill- 2 minutes Desk officer/
up the same Brgy. Secretary

2. Submit the request slip together

with the requirements 2 minutes Brgy. Secretary

3. Pay certification fee or

Clearances & ask receipt 3 minutes Brgy. Treasurer

4. Get your Certification & 5 minutes Punong Barangay/

Clearances Brgy. Secretary

2.) ISSUANCE / SECURING CTC ( Community Tax Certificate ) ( According to Occupation )

Follow the Steps Duration of Transaction Accountable Officer
1. Go to barangay hall, ask the desk 2 minutes Desk officer/
officer for a request slip and fill- Brgy. Secretary
up the same

2. Completely fill up the application 2 minutes Desk officer/

slip Brgy. Secretary
3. Pay the cost of CTC 2 minutes Brgy. Treasurer
( CEDULA)

4. Get your CTC 2 minutes Brgy. Treasurer

3.) USE OF BARANGAY FACILITIES AND PROPERTIES( RENTAL)
Follow the Steps Duration of Transaction Accountable Officer
1. Go to barangay hall, ask the desk
officer for a request slip and fill-up 2 minutes Desk officer/
the same Brgy. Secretary

2. Pay the cost of rental of facilities

requested 2 minutes Brgy. Treasurer

4.) SECURING/ISSUANCE OF BARANGAY RECORDS, DATA AND SIMILAR DOCUMENTS

( P60+15=P75.00)
Follow the Steps Duration of Transaction Accountable Officer
1. Go to barangay hall, ask the desk
officer for a request slip and fill-up 2 minutes Desk officer/
the same Brgy. Secretary

2. Pay the cost of reproduction of

documents requested 2 minutes Brgy. Treasurer

3. Get the copy of the document

requested 3 minutes Brgy. Secretary
5.) ENVIRONMENTAL SERVICES
1. GARBAGE COLLECTION
Follow the Steps Duration of Transaction Accountable Officer
1. Go to Barangay Hall
and inquire on the Within the day Barangay Utility
schedule of collection Worker
of garbage in your
respective area
2. Bring segregated
garbage in designated
drop off points or have Barangay Utility
it collected in your Worker
respective homes at
designated time

2. ISSUANCE OF CLEARANCES AS A PREQUISITE OF CITY/MUNICIPALITY OF

CITY/MUNICIPALITY FOR THE ISSUANCE OF PERMIT TO CUT TREES.

Requirements :
 VALID ID
 CEDULA
 Proof of ownership of the property where the tree is located.
 Follow the Steps Duration of Transaction Accountable Officer
1. Go to barangay hall, ask the desk
officer for a request slip and fill-up 2 minutes PUNONG BARANGAY
the same

2. Present the requirements 2 minutes PUNONG BARANGAY

3. Pay Barangay Clearance fee per

Brgy. Ordinance No. and get your 2 minutes Brgy. Treasurer
official receipt

4. Get your Barangay Clearance 3 minutes PUNONG BARANGAY/

B. SEC.
6. KATARUNGANG PAMBARANGAY

1.a) ISSUANCE OF CERTIFICATE TO FILE ACTION ( CFA )

COMPLAINANTS AND RESPONDENTS ( P 50+25= P75.00)
Follow the Steps Duration of Transaction Accountable Officer
1. Go to barangay hall/ Lupon Office
and fill-up the request slip 5 minutes PUNONG BARANGAY

2. Present proof that the person 10 minutes PUNONG BARANGAY

requesting CFA is the complainant
or respondent

3. Get the Certification 30 minutes PUNONG BARANGAY/

BRGY. SEC.
 1.b) ISSUANCE OF CERTIFICATE TO FILE ACTION ( CFA )
COMPLAINANTS ONLY : ( P 60+15=P75.00 )

Follow the Steps Duration of Transaction Accountable Officer

1. Go to barangay hall/ Lupon Office
and fill-up the request slip 5 minutes PUNONG BARANGAY
2. Present proof that the person
requesting CFA is the complainant 10 minutes PUNONG BARANGAY

PUNONG BARANGAY/
3. Get the Certification 30 minutes BRGY. SEC

2. CERTIFICATE TO BAR ACTION ( CBA )

ISSUANCE OF CERTIFICATE TO BAR ACTION ( RESPONDENT ) ( P 60+15=P75.00 )
Follow the Steps Duration of Transaction Accountable Officer
1. Go to barangay hall/ Lupon Office
and fill-up the request slip 5 minutes PUNONG BARANGAY

2. Present proof that the person

requesting CBA is the respondent 10 minutes PUNONG BARANGAY

3. Get the Certification PUNONG BARANGAY/

30 minutes BRGY. SEC.
 3.CERTIFICATE TO BAR COUNTER-CLAIM ( CBC )
ISSUANCE OF CERTIFICATE TO BAR ACTION ( COMPLAINANT ) ( P 60+15=P75.00 )
Follow the Steps Duration of Transaction Accountable Officer

1. Go to barangay hall/ Lupon Office 5 minutes PUNONG BARANGAY

and fill-up the request slip

2. Present proof that the person 10 minutes PUNONG BARANGAY

requesting CBC is the
Complainant

3. Get the Certification 30 minutes PUNONG BARANGAY/

BRGY.SEC.

7. SECURING / ISSUANCE BARANGAY PROTECTION ORDER ( BPO )

Procedures Response Time Accountable Person
Step 1. Victim or petitioner survivor
Reports incident to the Barangay 2 minutes Punong Barangay

Step 2. Desk Officer refer to PB or

Kagawad. PB or Kagawad 2 minutes Punong Barangay /
interview victim, records and Brgy. Kagawad
advices her to file an application
for BPO
Step 3. PB/Kagawad conducts ex parte
Proceedings for the issuance of Punong Barangay /
BPO Brgy. Kagawad
 Step 4. PB/Kagawad issues BPO by the
Punong Barangay . Punong Barangay /

In case BPO is issued by the

Kagawad, it should be attested Within the day Attending Brgy.Kagawad
to by the Kagawad that the PB is
unavailable.

8. SOCIO-ECONOMIC SERVICES
1. Livelihood Training

Follow these Steps Duration of Transaction Accountable Person

1. Go to barangay hall, ask
the desk officer for a 3 minutes Desk officer/
request slip and fill-up Brgy. Secretary
the same
2. Go to Livelihood and
Cooperative 15 minutes Brgy. Kagawad, Chairman of
Development Office and livelihood Committee
present the
requirements for
assessment and
verification
3. Decision ( Approved or Brgy. Kagawad, Chairman of
Disapproved ) 5 minutes livelihood Committee
 2.Issuance of Certification for Senior Citizen and Solo Parent as Pre-requisite for the
issuance of Senior Citizen and Solo Parent ID. ( P 60+15=P75.00 )
Follow these Steps Duration of Transaction Accountable Person
1. Go to barangay hall, ask
the desk officer for a 3 minutes Desk officer/
request slip and fill-up Brgy. Secretary
the same
2. Present the
requirements for 5 minutes Desk officer/
assessment Brgy. Secretary
3. Printing/Preparation of 5 minutes Desk officer/
Certification Brgy. Secretary
4. Get Certification of
Residency ( for senior Senior Citizen, 15 minutes;
citizen) and verification PUNONG BARANGAY/
of the barangay that the Solo Parent 1 day BRGY. SEC.
former is a solo parent
( for solo parent )

9. HEALTH SERVICES
1. IMMUNIZATION – ( for measles, anti-polio, cholera )

Follow these Steps Duration of Transaction Accountable Person

1. Go to barangay hall or
Barangay Health Center 15 minutes Barangay Health Worker or
and fill-up the request slip Aide

2. For new patients, fill up

 the information
sheet/patient’s profile,
and get the health For new patients, Barangay Health
booklet; for old patients, 15 minutes; for old patients, Worker or Aide
bring the health booklet 10 minutes
every visit and present to
the attending health
worker. Have patient’s
file updated.
3. Get the desired Barangay Health
Immunization 1 hour Worker or Aide
4. Get schedule for next visit 15 minutes Barangay Health
Worker or Aide
2. MATERNAL CARE ( PRE-NATAL AND POST NATAL )

Follow these Steps Duration of Transaction Accountable Person

1. Go to barangay hall or
Barangay Health Center 15 minutes Barangay Health Worker or
and fill-up the request slip Aide
2. For new patients, fill up
the information
sheet/patient’s profile,
and get the health For new patients, Barangay Health
booklet; for old patients, 15 minutes; for old patients, Worker or Aide
bring the health booklet 10 minutes
every visit and present to
the attending health
worker. Have patient’s
file updated.
 3. Get the necessary natal Barangay Health
check-up 1 hour Worker or Aide
4. Get schedule for next 15 minutes Barangay Health
visit Worker or Aide

3. MEDICAL AND DENTAL SERVICE ( Consultation, Cleaning and Tooth Extraction )

Follow these Steps Duration of Transaction Accountable Person

1. Go to Barangay Hall or
Barangay Health Center 15 minutes Barangay Health Worker or
and fill-up the request slip Aide
2. For new patients, fill up
the information
sheet/patient’s profile,
and get the health For new patients, Barangay Health
booklet; for old patients, 15 minutes; for old patients, Worker or Aide
bring the health booklet 10 minutes
every visit and present to
the attending health
worker. Have patient’s
file updated.
3. Get the necessary Attending Medical or
medical or dental 1 hour Dental doctor
services
4. Get schedule for next 15 minutes Barangay Health
visit Worker or Aide
II. PROCEDURE IN FILLING COMPLAINTS( P 60+15=P75.00 )

Follow the Steps Response Time Please Approach Contact Number/

Address
1. Prepare a complaint- Desk Officer/
letter addressed to Brgy. Secretary
Punong Barangay

2.Hearing /Investigation Within 2 days Brgy. Kagawad

3.Complainant gets the

decision in writing of the Within 1 day Punong Barangay
action taken by the
explanation why the
request is denied or
delayed. The decision
may be an apology or
explanation

III. ALLOWABLE PERIOD FOR EXTENSION

For the grant of clearance which require verification or on site inspection of

business sites, extension may be allowed up to seven days only to conform with the LGC.
IV. FEEDBACK MECHANISM

To know the satisfaction rating of the barangay service, feedback mechanisms such as
suggestion box or text messaging, e-mail or hotlines shall be provided.
Follow these Steps Action Required Please approach or Call
Contact Number / address

For suggestions request and Answer telephone calls, Brgy. Secretary

feedback on service experience e-mails, take note of Brgy. Hall-Telephone No.
and inquiries, call or approach suggestions and inform 4773624
desk officer the PB for consideration
daily, before closing

Drop suggestions in the box Desk officer checks on the

available for the purpose in the suggestion, records an
barangay hour before closing time
and submits the same to
the PB for consideration.