TRUMPF TruServices Brochure EN
TRUMPF TruServices Brochure EN
TRUMPF TruServices Brochure EN
Your Partner
in Performance
“We wanted to reduce the effort it takes to clean our bending dies
when we machine galvanized sheet metal. Our machine operators were
spending up to 25% of their time on that task alone. The TRUMPF
bending tool specialists advised us to use specially coated tools. Thanks
to the bending tools coated in LASERdur ZN that we use now, we’re not
only saving time but also benefiting from longer tool life and higher
quality parts.”
“Our punching machine ran perfectly for 24 years. Then suddenly the punch holder
broke, just when we were about to start on an important job. I called the technical
support team, and just 22 hours later the replacement part arrived and we were able
to get down to work.”
“TRUMPF’s innovative
technical support
solutions save us
money.” Wieneke Anlagenbau und Verfahrenstechnik, Alexander Wieneke,
Managing Director
TruServices.
Your Partner
in Performance
To be successful in the future, you need the right services to
keep you on track for the long term. Do you want to create the
perfect manufacturing environment or make the best use of
your TRUMPF equipment and tailor it to your evolving needs?
Whatever the case, we’re on hand to help you maximize your
added value and lock those benefits in. TRUMPF is the right
choice if you’re looking for a reliable partner that can support
you with a wide range of custom solutions and service packages,
ensuring that your manufacturing business continues to be a
resounding success.
EMPOWER
Looking to create the best conditions for successful manufacturing?
We can give you the support you need.
SUPPORT
Are flexibility and machine availability top priorities in your ongoing
manufacturing activities? We’re on hand to help.
IMPROVE
Do you want to gradually shift your production processes towards
maximum added value? We can achieve that together.
TruServices Your Partner in Performance 5
Financing
Are you thinking about investing in a new TRUMPF system or upgrading your existing equipment?
Our finance solutions will reduce any uncertainty you may have by letting you decide whether to buy,
hire-purchase or lease a machine and whether to pay for it outright or based on usage. You benefit
from a simple financing option straight from the manufacturer that is tailored to your situation and
market requirements.
We can provide you with sound advice right from the start by not only helping you choose the
right TRUMPF product, but also a custom financing solution that meets your needs.
Does your company do business internationally? Contact us to find out more about our flexible,
cross-border financing options. Together, we will find the best solution for you.
Online comparison: The financing option that works best for you on:
www.trumpf.com/s/ifmyuj
8 Product – Pre-owned Machines TruServices
Pre-owned Machines
There are lots of good reasons to buy a pre-owned machine – and no reason to put up with poor
quality! A pre-owned machine from TRUMPF is a solid investment that meets the highest standards
of quality and boosts your manufacturing business over the long term. Regardless of whether
you’re looking to buy or sell a pre-owned TRUMPF machine, our team of resale experts is on hand
to help. We can give you comprehensive advice on purchasing pre-owned machines that have
been reconditioned inside and out, including all the information you need on warranty conditions,
service agreements, and trading in your own pre-owned machinery.
First-hand expertise
and advice.
Second-hand
high-quality machines.
Training
The sheer pace of technological change is transforming our everyday work and
creating new challenges. Stay on the ball and gain a competitive edge by signing
up for our in-depth training program. We can give you useful insights into
specific products and valuable solutions, helping you optimize your manufacturing
activities and boost productivity. Depending on the subject, you’ll learn directly at
a machine, in our modern training facilities, or online in a virtual classroom.
We provide you with practical, effective, expert knowledge on all aspects of your
production activities.
Every training
session deepens your knowledge
and understanding.
TruServices Training – Product 11
Sign up for training: You can book training opportunities in Ditzingen through
the training calendar at: www.mytrumpf.com/training
To book training sessions at other sites, please contact your local representative.
12 Product – Service Agreements TruServices
Service Agreements
Our service agreements offer a range of service packages to help make your man-
ufacturing business run more smoothly. By bundling together different services,
we can offer cheaper packages with less hassle and complexity, so you can simply
choose the package that best suits your needs at a fixed price you can budget
for. Continuous access to professional support maximizes machine availability over
the long term, ensuring consistently high production quality and low running costs.
Regular servicing by the manufacturer also increases your machines’ service life.
Technical Service
Do you want to get fast access to technical service? Or take proactive steps to
maximize the availability of your TRUMPF system? Our global network of service
teams is here to help! Whether your manufacturing business is based in Europe,
America, or Asia, you can count on fast and professional support worldwide,
covering everything from installation to maintenance and repairs. Simply call our
Technical Service team and talk to a specialist to decide which is the most efficient
way to handle your particular case – an on-site mission by one of our service
engineers or troubleshooting with our Teleservice.
Preventative action
is even better.
If you’re looking for practical expertise Teleservice support to minimize Save time and money with Visual
and experience, you can count on our downtime. Online Support.
in-house technical support staff. We Use our remote troubleshooting sup- Based on a user-friendly app, this service
offer a range of innovative support port to get your production line up and allows you to share images, audio and
services that make diagnosis and trou- running again as quickly as possible. video files with our service engineers.
bleshooting faster and more efficient. Once your operator has granted us This can quickly help to resolve even
These tools make it quicker to share clearance to proceed, our service engi- fairly complex issues without calling out
information, so every interaction with neers access the machine control system a service engineer. That maximizes ma-
the customer takes us another step remotely. That allows them to quickly chine availability and saves time and
closer to solving the problem. Often identify errors, rapidly determine the money.
finding a solution doesn’t even require causes, and get straight down to find-
an on-site visit by one of our service ing solutions. The TRUMPF telepresence
engineers – two thirds of all cases can portal ensures that all the data is trans-
now be resolved using remote diagnos- ferred securely.
tics in the form of Teleservice or Visual
Online Support.
18 Product – Genuine Parts TruServices
Genuine Parts
Manufacturing with optimal reliability and precision: Genuine Parts and Consum-
ables are perfectly tailored to your machine and produced to the highest standards
of quality. Our worldwide logistics network ensures you receive the parts you need
as quickly as possible. Enjoy efficient and reliable manufacturing with Genuine
Parts from TRUMPF, ensuring that your investment will pay off over the long term!
Tools
Whether you’re punching or bending sheet metal, you need tools that offer precision and flexibility.
TRUMPF tools provide a remarkably economical and efficient way of making a broad range of
parts. Together with TRUMPF machines and software, they form the perfect ensemble.
Our experienced tool experts can give you in-depth advice on standard tools, special-purpose
tools and customized solutions. They’ll help you find the right tool for your application and advise
you on the overall process as well as offering tool-related services and useful tips.
Tools designed to
be perfectly compatible with your
machine.
TruServices Tools – Product 21
Open knowledge
transfer
Having TRUMPF as a partner gives you
access to expertise gained from over
40 years of developing and producing
punching tools and over 20 years devel-
oping and producing bending tools. So
we can give you the help you need to
find the right tool for your application,
whether that ends up being a standard
tool or a custom solution. Free apps
based on our years of experience in the
industry make your everyday work easier:
PunchGuide and BendGuide give you a
fast, mobile solution for calculating
punching and bending parameters.
■■ Quick delivery.
Process Optimization
Your processes are influenced by a whole host of different parameters, and adjust-
ing those parameters can often unlock potential for optimization. Identifying that
hidden potential is the key to making your production activities more efficient, and
that’s where we can help. Typical approaches include analyzing the design of your
parts and the processes they go through, or even examining your manufacturing
process as a whole. That gives us the data we need to help you develop selective
or broad-based solutions that cut your manufacturing costs even further.
Improving productivity
through connectivity ■■ Developing solutions together.
Networked manufacturing allows you to ■■ Decades of experience with our own manufacturing
bring together your colleagues, materials, processes.
and machines in a smoothly synchronized
system, boosting your productivity and ■■ Expert know-how gained from multiple industries and
product quality. Our TruConnect modules applications.
offer the perfect stepping stones toward
the goal of a smart factory. Our networked ■■ Boost the added value of your manufacturing activities.
production experts will take a close look at
your situation and help you develop the
right strategy to achieve flexible and cost-
effective production operations from order
receipt right through to product delivery.
26 Product – Monitoring & Analysis TruServices
Recognize potentials
at a glance today.
TruServices Monitoring & Analysis – Product 27
Product
Enhancements
Would you like to upgrade your TRUMPF system to meet new requirements –
even one you purchased a long time ago? Product enhancements allow you to
retrofit your machine with additional functions and new technological develop-
ments. That means you can gain the flexibility required to satisfy new customer
requirements without having to replace your equipment.
Design and
Programming Software
Are you looking for ways to tackle challenges such as high-mix, low-volume manufacturing and
fast delivery times? TRUMPF offers design and programming software that supports you with
smart features and automated processes. As well as making your programming more reliable and
effective, it also cuts down the number of process steps and routine tasks. Our software is tailored
to your processes. It can help you nest jobs more efficiently, reduce your material costs, and im-
prove your warehouse planning forecasts. And if you’re looking for a software solution that covers
the entire manufacturing process from customer inquiry to job completion and delivery, then
you’ve come to the right place!
Program with
integrated technology know-how
for reliable results.
TruServices Design and Programming Software – Product 31
Value Packages
Whether you specialize in laser cutting, punching or bending, our solution-oriented value packages
make your day-to-day work easier. Choose one of our bundled packages for the quickest and
most streamlined way of simultaneously tackling multiple challenges in your production environ-
ment. Our value packages save you time and money and can be configured to meet your exact
requirements. They work out cheaper than buying the same products individually and give you
access to genuinely innovative solutions.
TruServices Value Packages – Product 33
Ask your local TRUMPF representative which value packages are currently
available.
You can also obtain further information at: www.trumpf.com/s/hsrta8
34 Your Partner TruServices
Industry 4.0 –
Solutions to shape your future
The fourth industrial revolution is transforming the
world of manufacturing. To stay competitive on an
international scale, you need to embrace the opportu-
nities offered by digital connectivity. We can provide
you with step-by-step assistance on your path toward
digital manufacturing, offering pragmatic solutions
to help make your processes more transparent, flexible,
and cost-efficient. That gives you the confidence of
knowing you’re making the best use of all your resources
and securing your future in the manufacturing sector.