E Studio 2000 Ac

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
MULTIFUNCTIONAL DIGITAL SYSTEMS
Hardware Troubleshooting
Guide
©2016, 2017 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.
Preface
Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the
problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to
configure an environment that makes the best use of the e-STUDIO’s functions.
This equipment provides the scanning/printing function as an option. However, this optional scanning/printing
function is already installed in some models.
When printing is performed by using the erasable blue toner of the e-STUDIO5008LP Series, only the standard-size
plain paper and the recycled paper (64 - 80g/m2, 17 - 20 lb. Bond) can be used in order to reuse paper efficiently. In
addition, the finishing functions such as stapling, punching or center folding cannot be accomplished.
 How to read this manual
 Symbols in this manual

In this manual, some important items are described with the symbols shown below. Be sure to read these items
before using this equipment.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious
injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.
 Target audience for this manual

This is a manual that is aimed at general users and administrators.
 Model and series names in this manual

In this manual, each model name is replaced with the series name as shown below.
Model name Series name in this manual

e-STUDIO2000AC/2500AC e-STUDIO5005AC Series
e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC
e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A e-STUDIO5008A Series
e-STUDIO3508LP/4508LP/5008LP e-STUDIO5008LP Series
 Options
For the available options, refer to the Quick Start Guide for this equipment.
 Screens in this manual

 The details on the screens may differ depending on your model and how the equipment is used, such as the status
of the installed options, the OS version and the applications.
 The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the
display or the order of buttons in the illustrations may differ from that of your equipment.
Preface 3
 Abbreviations in this manual
In this manual, “Dual Scan Document Feeder” is referred to as “DSDF” and “Reversing Automatic Document Feeder”
as “RADF”, and they are collectively referred to as “Automatic Document Feeder” (ADF).
 Trademarks
For trademarks, refer to the Safety Information.
4 Preface
CONTENTS
Preface................................................................................................................................................. 3
How to read this manual ............................................................................................................................................ 3
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed................................................................................................................ 9

Messages Displayed on the Touch Panel ................................................................................................ 13
Clearing a Paper Misfeed...................................................................................................................... 19
Locating a paper misfeed .......................................................................................................................................... 19
Clearing a paper misfeed........................................................................................................................................... 20
ADF.............................................................................................................................................................................. 22
Drawer feeding portion ............................................................................................................................................. 28
Large Capacity Feeder ............................................................................................................................................... 29
Paper Feed Pedestal .................................................................................................................................................. 29
Drawers (e-STUDIO2000AC/2500AC)......................................................................................................................... 30
Drawers (Except for e-STUDIO2000AC/2500AC) ....................................................................................................... 31
Envelope Drawer........................................................................................................................................................ 32
Large Capacity Feeder ............................................................................................................................................... 32
Bypass tray ................................................................................................................................................................. 33
Automatic duplexing unit.......................................................................................................................................... 34
Paper transport path ................................................................................................................................................. 35
Fuser unit.................................................................................................................................................................... 36
Job Separator ............................................................................................................................................................ 41
Bridge Kit.................................................................................................................................................................... 42
Finisher and Hole Punch Unit.................................................................................................................................... 42
Saddle Stitch Finisher and Hole Punch Unit............................................................................................................. 48
Saddle Stitch unit of the Saddle Stitch Finisher....................................................................................................... 51
Inner Finisher and Hole Punch Unit .......................................................................................................................... 57
Clearing paper misfeeds caused by a wrong paper size setting.............................................................................. 60
Clearing a Staple Jam .......................................................................................................................... 66
Finisher....................................................................................................................................................................... 66
Saddle Stitch unit ...................................................................................................................................................... 71
Replacing a Toner Cartridge ................................................................................................................. 73
Color models .............................................................................................................................................................. 73
Monochromatic models............................................................................................................................................. 75
e-STUDIO5008LP Series............................................................................................................................................. 77
Replacing a “Near Empty” toner cartridge ............................................................................................................... 79
Replacing the Waste Toner Box (Color Models / e-STUDIO5008LP Series) ................................................. 82
Refilling With Staples .......................................................................................................................... 84
Finisher....................................................................................................................................................................... 84
Saddle Stitch unit ...................................................................................................................................................... 87
Cleaning the Inside of the Equipment.................................................................................................... 90
The Main Chargers and LED Print Heads (e-STUDIO2000AC/2500AC) .................................................................... 90
The Main Chargers and Slit Glass
(e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP Series) .................................................... 93
The Main Chargers (e-STUDIO5008A Series)............................................................................................................. 97
Cleaning the Hole Punch Dust Bin ......................................................................................................... 98
Finisher / Saddle Stitch Finisher Hole Punch Unit ................................................................................................... 98
Inner Finisher Hole Punch Unit ................................................................................................................................. 98
When Printed Sheets Overflow from the Exit Tray .................................................................................101
CONTENTS 5
Chapter 2 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment .....................................................................104

General operations .................................................................................................................................................. 104
Originals and paper ................................................................................................................................................. 105
Regular Maintenance..........................................................................................................................107
INDEX .........................................................................................................................................................109
6 CONTENTS
1. TROUBLESHOOTING FOR THE HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
When This Screen Is Displayed .............................................................................................9
Messages Displayed on the Touch Panel .............................................................................13
Clearing a Paper Misfeed...................................................................................................19
Locating a paper misfeed ....................................................................................................................................19
Clearing a paper misfeed.....................................................................................................................................20
ADF........................................................................................................................................................................22
Drawer feeding portion .......................................................................................................................................28
Large Capacity Feeder .........................................................................................................................................29
Paper Feed Pedestal ............................................................................................................................................29
Drawers (e-STUDIO2000AC/2500AC)...................................................................................................................30
Drawers (Except for e-STUDIO2000AC/2500AC) .................................................................................................31
Envelope Drawer..................................................................................................................................................32
Large Capacity Feeder .........................................................................................................................................32
Bypass tray ...........................................................................................................................................................33
Automatic duplexing unit....................................................................................................................................34
Paper transport path ...........................................................................................................................................35
Fuser unit..............................................................................................................................................................36
Job Separator ......................................................................................................................................................41
Bridge Kit..............................................................................................................................................................42
Finisher and Hole Punch Unit..............................................................................................................................42
Saddle Stitch Finisher and Hole Punch Unit.......................................................................................................48
Saddle Stitch unit of the Saddle Stitch Finisher.................................................................................................51
Inner Finisher and Hole Punch Unit ....................................................................................................................57
Clearing paper misfeeds caused by a wrong paper size setting........................................................................60
Clearing a Staple Jam .......................................................................................................66
Finisher.................................................................................................................................................................66
Saddle Stitch unit ................................................................................................................................................71
Replacing a Toner Cartridge ..............................................................................................73
Color models ........................................................................................................................................................73
Monochromatic models.......................................................................................................................................75
e-STUDIO5008LP Series.......................................................................................................................................77
Replacing a “Near Empty” toner cartridge .........................................................................................................79
Replacing the Waste Toner Box (Color Models / e-STUDIO5008LP Series)...............................82
Refilling With Staples........................................................................................................84
Finisher.................................................................................................................................................................84
Saddle Stitch unit ................................................................................................................................................87
Cleaning the Inside of the Equipment.................................................................................90
The Main Chargers and LED Print Heads (e-STUDIO2000AC/2500AC) ..............................................................90
The Main Chargers and Slit Glass (e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP
Series) ...................................................................................................................................................................93
The Main Chargers (e-STUDIO5008A Series).......................................................................................................97
Cleaning the Hole Punch Dust Bin ......................................................................................98
Finisher / Saddle Stitch Finisher Hole Punch Unit .............................................................................................98
Inner Finisher Hole Punch Unit ...........................................................................................................................98
When Printed Sheets Overflow from the Exit Tray ............................................................. 101
When This Screen Is Displayed
0.
Various screens are displayed on the touch panel depending on the state of the equipment. This section describes
how to solve problems with some of the screen examples.
TROUBLESHOOTING FOR THE HARDWARE

Screen Description / Remedy
A message appears on the upper
part of the screen to notify users of a
problem, etc. For the major
examples, see the following pages.
 P.13 “Messages Displayed on the
Touch Panel”
When This Screen Is Displayed 9

1.TROUBLESHOOTING FOR THE HARDWARE
An incorrect paper size or “ ”

indicates an unsuccessful paper size
detection. In this case, check the
following items.
 Check if the paper with an
unacceptable size is placed in the
drawer.
For details about the acceptable
paper size, refer to the
Specifications Guide.
 Check if the paper with a
non-standard size is placed in the
drawer.
Press [Custom] to set the paper
size manually.
 Check if there is too much space
between the paper and the side
and end guides of the drawer.
Set the paper, the side guide and
the end guide to the appropriate
position again.
 Check if [Auto (inch)] is selected
even though A/B format paper has
been placed. Check if [Auto (mm)]
is selected even though LT format
paper has been placed.
Press the button which
corresponds to the format of the
paper set in the drawer and then
set the paper again.
If a different paper size is
displayed even though a standard
size paper has been placed, set
the paper size manually. To do so,
the change of the setting by the
administrator is required. For
details, refer to the MFP
Management Guide.
10 When This Screen Is Displayed


The original or copy paper is misfed.

Remove it following the guidance
on the touch panel.
 P.19 “Clearing a Paper Misfeed”
A cover is open. Check which cover

on the touch panel and then close it
securely.
Toner has run out. Replace the new

toner cartridge.
 P.73 “Replacing a Toner
Cartridge”
When This Screen Is Displayed 11


The waste toner box is full. Replace
it following the guidance on the
touch panel.
 P.82 “Replacing the Waste Toner
Box (Color Models / e-
STUDIO5008LP Series)”
The envelope levers are not in the

correct position. Change them
following the guidance on the touch
panel.
The equipment requires adjusting

by a service technician.
Contact your service representative
with the error code displayed on the
right side of the touch panel.
Never attempt to repair,

disassemble or modify the
equipment by yourself.
You could cause a fire or get an
electric shock.
Always contact your service
representative for maintenance or
repair of the internal parts of the
equipment.
12 When This Screen Is Displayed

Messages Displayed on the Touch Panel
0.
A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems
and how to solve them are described in the table below.

Message Problem Description Corrective Action
Close *** cover. The cover indicated by *** is Check the cover on the touch panel and close
open. it.
Misfeed in *** Paper misfeed has occurred Remove the misfed paper following the
inside the equipment. guidance displayed on the touch panel.
Install new *** toner cartridge No toner is left. (For color See the color indication on the touch panel
models and e-STUDIO5008LP and replace the toner cartridge.
Series, “***” indicates the (For color models and e-STUDIO5008LP
applicable color.) Series, about another 50 copies can be made
(The colors are shown after this message appears. The number
abbreviated when two or more varies depending on the conditions of
toners are running out: Y: copying.)
yellow, M: magenta, C: cyan, K:  P.73 “Replacing a Toner Cartridge”
black, and E: erasable blue)
*** Toner Not Recognized The toner cartridge indicated by Install the toner cartridge correctly.
Check the toner cartridge *** is not installed at all or  P.73 “Replacing a Toner Cartridge”
improperly so.
The terminal of the toner Wipe the terminal with a soft cloth.
cartridge is stained.
The recommended toner Use the recommended toner cartridge.
cartridge is not being used.  P.73 “Replacing a Toner Cartridge”
Check paper size setting on Paper misfeed has occurred Just removing the misfed paper does not
control panel for drawer N. because of the mismatch prevent another paper from being misfed. Be
Check the direction or size of between the paper size placed sure to correctly register the paper size in the
the paper. in drawer N and the size equipment.
registered for the drawer N in  P.60 “Clearing paper misfeeds caused by a
the equipment. wrong paper size setting”
Wait (Performing Self-check) The equipment is undergoing Wait until the adjustment is completed and
maintenance to keep its the message disappears.
imaging quality.
Adjusting. Wait until printing The equipment is performing Wait until the adjustment is completed and
resumed. the adjustment of its inside the message disappears.
temperature.
Time for cleaning. Open the The main charger, LED print Clean the main charger, LED print head and
front cover and follow the head or slit glass needs slit glass.
guidance. cleaning.  P.90 “Cleaning the Inside of the
Equipment”
Check the original and set it The original is misfed inside of Remove the misfed original following the
again the ADF. guidance on the touch panel.
 P.22 “ADF”
The direction or the size of the Check the direction and the size of the
original placed on the ADF is original and then replace it on the ADF. Then
incorrect. reattempt the operation.
Change direction of original The orientation of the original Change the orientation of the original by 90
placed on the original glass is degrees and place it on the original glass.
incorrect.
Messages Displayed on the Touch Panel 13


Cannot print this paper size Printing was attempted but Delete the failed print job, select the
Select the other drawer. failed. The paper could not be appropriate tray for the paper, and perform
output on the tray selected for printing again.
the paper output because of a For the restrictions of the paper type and the
mismatch between the paper receiving trays, refer to the Quick Start Guide.
size and the tray.
Cannot print this paper type Printing was attempted but Delete the failed print job, select the
Set the other paper type failed. appropriate tray for the paper, and perform
The paper could not be output printing again.
in the tray selected because of a
mismatch between the paper
type and the tray.
(Special paper, thick 4 paper or
thin paper tried to be output on
the lower receiving tray of
MJ-1109/MJ-1110.)
Change from this mode The number of originals to be Ask your administrator for details of setting
Count over, cannot store scanned has exceeded the limit the limit for the number of copies.
anymore specified with the department
or user code during scanning.
Ready(*** Toner Not The toner cartridge indicated by Install the toner cartridge correctly.
Recognized) *** is not installed at all or  P.73 “Replacing a Toner Cartridge”
Check the toner cartridge improperly so.
The terminal of the toner Wipe the terminal with a soft cloth.
cartridge is stained.
The recommended toner Use the recommended toner cartridge.
cartridge is not being used.  P.73 “Replacing a Toner Cartridge”
Ready (Saddle Stitch Tray Full) The saddle stitch tray of the Remove the paper from the saddle stitch tray
finisher is full of paper. of the finisher.
Ready (Check Saddle Stitch A staple jam has occurred in the Remove the top staple sheet.
Stapler) stapler of the saddle stitch unit  P.71 “Saddle Stitch unit”
or the staple sheet has not been
fed sufficiently.
Ready (Check Saddle Stitch Staples in the stapler of the Replace the staple case of the saddle stitch
Stapler) saddle stitch unit have almost unit if stapling is not performed for an output
run out or have actually done document even though the stapling function
so. has been selected.
 P.87 “Saddle Stitch unit”
Ready (Check Stapler) Staple jam has occurred in the Remove the jammed staples.
stapler of the finisher.  P.66 “Clearing a Staple Jam”
Ready (Check Stapler) Staples in the stapler of the Replace the staple case of the finisher if
finisher have almost run out or stapling is not performed for an output
have actually done so. document even though the stapling function
has been selected.
 P.84 “Refilling With Staples”
Ready (Hole Punch Dust Bin is Hole punch dust bin is full of Remove the paper punchings.
Full) paper punchings.  P.98 “Cleaning the Hole Punch Dust Bin”
Ready (Finisher Full) The receiving tray of the finisher Remove the paper from the receiving tray of
is full of paper. the finisher.
Ready (Inner Tray Full) The exit tray of the equipment is Remove the paper from the exit tray of the
full of paper. equipment.
14 Messages Displayed on the Touch Panel


Cannot copy The number of originals to be Ask your administrator for details of setting

Check Department Counter scanned has exceeded the limit the limit for the number of copies.
specified with the department
code during scanning.
Add paper No paper is left in a drawer or on Set paper in the drawer or on the bypass tray.
the bypass tray. The touch panel indicates which drawer (or
the bypass tray) has no paper.
To set paper, refer to the Copying Guide.
Call for Service The equipment requires Contact your service representative with the
adjusting by a service error code displayed on the right side of the
technician. touch panel.
Never attempt to repair, disassemble or

modify the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative
for maintenance or repair of the internal parts
of the equipment.
Examine stapler in the saddle Staple jam has occurred in the Remove the jammed staples.
Stitch unit stapler of the saddle stitch unit.  P.71 “Saddle Stitch unit”
Check staple cartridge in the Staples in the stapler of the Replace the staple case of the saddle stitch
saddle stitch unit saddle stitch unit have almost unit if stapling is not performed for an output
run out or have actually done document even though the stapling function
so. has been selected.
Check staple cartridge Staples in the stapler of the Replace the staple case of the finisher if
finisher have almost run out or stapling is not performed for an output
have actually done so. document even though the stapling function
has been selected.
 P.84 “Refilling With Staples”
Examine Stapler Staple jam has occurred in the Remove the jammed staples.
stapler of the finisher.  P.66 “Clearing a Staple Jam”
Saving energy - press Energy The equipment has entered into Press [ENERGY SAVER] button to clear the
Saver button. the energy saving mode since it energy saving mode.
has not been used for a certain
time.
Change Drawer to Correct Paper No paper suitable for the Place the suitable size paper for the original in
Size original is set. the drawer.
The size of the original is not Replace the original while aligning the side
detected correctly because the guides of the ADF to its width so that it will be
original is sent from the ADF at a placed straight.
skew.
Time for periodic maintenance The equipment requires Contact your service representative for
inspection and maintenance by maintenance.
a service technician.
Power Failure A job was interrupted by a The print or fax job may be incomplete. Press
power failure or some other [Job Status] to check whether any jobs are
reason. unfinished.
To clear the messages, press the [FUNCTION
CLEAR] button twice.


Erasing Data The Data Overwrite Enabler is This message is displayed if the Data
clearing the data. Overwrite Enabler is installed. You can
operate the equipment while the message is
displayed.
Check paper size setting on Paper misfeed has occurred Register the paper size correctly. Just
control panel for Bypass. Check because of a mismatch between removing the misfed paper does not prevent
the direction or size of the the paper size placed in the another paper from being misfed.
paper. bypass tray and the size  P.60 “Clearing paper misfeeds caused by a
registered for the bypass tray in wrong paper size setting”
the equipment.
Set the paper on the bypass tray The paper placed on the bypass Remove the misfed paper and set the paper
again. tray misfed. again.
Check the direction or size of The direction or the size of the Check the direction and the size of the paper
the paper on the bypass tray paper placed on the bypass tray and then replace it on the bypass tray.
and press START is incorrect.
The side guides of the bypass Align the side guides of the bypass tray to the
tray do not fit the paper length. paper length.
Reboot the machine A system-related trouble has Press the [POWER] button for at least 5
occurred. seconds to shut down the equipment.
Toner near Empty (***) Toner is running out. “***” Some toner is still left in the toner cartridge
indicates the color. while this message is displayed. You do not
(The colors are shown in have to replace the toner cartridge yet.
abbreviations when two or Check the color of the toner on the touch
more toners are running out: Y: panel and prepare the toner cartridge.
yellow, M: magenta, C: cyan, K: (About another 1000 copies can be made after
black, and E: erasable blue) this message appears. Depending on the
conditions of copying, this message may not
appear even when the toner cartridge is near
empty.)
 Replace the toner cartridge after the toner

has completely run out. [Install new ***
toner cartridge] is displayed at that time.
 If you want to replace the toner cartridge
though some toner is still left, follow the
procedure below:
 P.79 “Replacing a “Near Empty” toner
cartridge”
 Black and white print is available while the
other colors has run out. Neither color nor
black and white print can be done when the
black toner has run out.
Dispose of used toner The waste toner box is full. Replace the waste toner box following the
guidance displayed on the touch panel.
 P.82 “Replacing the Waste Toner Box
(Color Models / e-STUDIO5008LP Series)”
Please empty hole punch waste The Hole Punch Unit dust bin is Remove the paper punchings.
full.  P.98 “Cleaning the Hole Punch Dust Bin”
Fax line1 (or line2) is out of The 1st (or 2nd) line for the fax Contact your service representative.
order. unit is not working.


Fax line1 (or line2) is not The 1st (or 2nd) line for the fax Contact your service representative.

installed. unit is not installed.
This original is copy protected An attempt is made to copy a This original cannot be copied.
prohibited original.
DEPARTMENT Quota exceeded. The copying, printing or For details of setting the quota, ask your
Contact the Administrator. scanning quota to the administrator.
department has reached “0”.
Not enough Work Space to store Internal memory available ran To print out the data for the originals stored
originals out while scanning. (scanned) until the message appeared, press
Will you print out stored [Yes] on the touch panel. To delete the stored
originals? data, press [No].
USER Quota exceeded. The copying, printing or For details of setting the quota, ask your
Contact the Administrator. scanning quota to the user has administrator.
reached “0”.
USER and DEPARTMENT Quota The copying, printing or For details of setting the quota, ask your
exceeded. scanning quota to the user and administrator.
Contact the Administrator. department has reached “0”.
Check under the Finisher tray An obstruction is placed under Remove the obstruction under the Finisher
and reboot the machine. the Finisher tray. tray and reboot the equipment.
The number of originals The number of originals to be Reduce the number of originals to be
exceeds the limits. scanned has exceeded the limit scanned, and try again.
The scanned data will be of 1000 sheets during scanning.
deleted. (The magazine sort or page
number function is used.)
The number of originals The number of originals to be To print out the data for the originals stored
exceeds the limits. scanned has exceeded the limit (scanned) until the message appeared, press
Will you copy stored originals? of 1000 sheets during scanning. [Yes] on the touch panel. To delete the stored
data, press [No].
HDD self test is processing The status of the internal The response of both the control panel
storage device is being checked. operation and job execution may become
slower during the display of this message.
Exchange of the HDD is Due to the malfunction in the Contact your service representative.
required. Please contact internal storage device, its
service. replacement is required.
Please make a backup of HDD Although the internal storage Back up the data by means of [Data Backup/
data. device is being worked Restore] in the Admin menu of the User
properly, periodical backup of Functions menu.
the data in the internal storage For details, refer to the MFP Management
device is recommended just in Guide.
case.


LAN cable is not detected The LAN cable connection is not Check the following items.
detected.  Check that the LAN cable is connected to
the equipment.
 Check that there is no damage on the
connector of the LAN cable.
 Check that the LAN cable is open circuited.
 Check that the LAN cable is connected to
the HUB. Check that there is no damage to
the connector.
 Check that the power is ON for the HUB to
which the LAN cable is connected.
 Check that the settings of the
communication speed and the Ethernet
method for the equipment and the HUB are
aligned.
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. For details, please refer to the
Software Troubleshooting Guide.

Clearing a Paper Misfeed
0.
 Locating a paper misfeed

The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch
panel as follows:

Error code
Error message
Guidance for
clearing paper misfeeds
Paper misfeed symbols
The paper misfeed symbol helps you locate the paper misfeed.
1 2 3 4 5 6
13 12 11 10 9 8 7
1. RADF or DSDF (lower) ( P.22)

2. RADF or DSDF (upper) ( P.22)
3. Job Separator, Offset Tray ( P.41) or Bridge Kit ( P.42)
4. Fuser unit ( P.36)
5. Automatic duplexing unit ( P.34)
6. Bypass tray ( P.33)
7. Drawer feeding portion ( P.28)
8. Large Capacity Feeder ( P.29) or Paper Feed Pedestal ( P.29)
9. Paper transport path ( P.35)
10. Drawers ( P.30,  P.31), Envelope Drawer ( P.32) or drawer of the Large Capacity Feeder ( P.32)
11. Saddle stitch unit ( P.51)
12. Finisher ( P.42,  P.48,  P.57)
13. Hole Punch Unit ( P.42, P.48, P.57)
The picture of the hardware device shown on the touch panel differs depending on the options installed.
Clearing a Paper Misfeed 19

 Clearing a paper misfeed

Clear the paper misfeed.
1 Clear the paper misfeed following the guidance shown on the touch panel. Press or to scroll the pages.
After clearing the misfeed, close all the opened covers.

2 The equipment starts the warm-up. Follow the guidance on the touch panel.
 Tips on removing the misfed paper

Note the following points in removing the misfed paper.
Remove the misfed paper carefully so as not to tear it.

To avoid tearing the misfed paper, remove the paper slowly with both hands. Using force may tear the paper, making
it more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper misfeed sign remains after removing the misfed paper:
Depending on the timing of the occurrence, no misfed paper may be found where the paper misfeed sign indicates. If
the sign does not disappear after you have removed the misfed paper, follow the steps as instructed on the touch
panel.
Do not touch the connectors inside the equipment.
This could cause a malfunction.
Do not touch the fuser unit or the metal portion around it.
Do not touch the fuser unit or the metal portion around it when you
remove the paper misfed in the right side of the equipment. This could
burn you or the shock could cause you to get your hand injured in the
machine.
20 Clearing a Paper Misfeed

(e-STUDIO5005AC Series / e-STUDIO5008LP Series) Do not touch the

transfer belt.
When you remove the paper misfed in the right side of the equipment, be

sure not to touch the transfer belt. This could stain copy images.
(e-STUDIO5008A Series) Do not touch the photoconductive drum.

When you remove paper which has been misfed in the right side of the
equipment, be sure not to touch the photoconductive drum. This could
stain the copy images.
 If paper misfeeds occur frequently

The following are the common causes of paper misfeeds. If the problem persists, check for the following situations.
 An unsuitable original is placed on the ADF.
 Unavailable paper with the equipment is used.
 Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the
equipment.
 All the misfed paper has not been removed.
 There is too much of a gap between the paper and the side or end guide in the drawer.
 The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.

 ADF
 RADF (Lower)
Open the RADF.
1
Lower the green lever, open the reverse cover and remove the original.
2
Close the RADF.

3
 RADF (Upper)
Raise the lever and open the upper cover.
1

Remove the original.

2

Turn the inner green dial and remove the misfed original.
3
Raise the green lever and open the transport guide.

4
Raise the green lever under the transport guide, and remove the original under the guide plate.
5
Close the transport guide.

6

Raise the original feeder tray, and remove the original under the tray.
7
Lower the original feeder tray.

8
Close the upper cover.
9
 DSDF (Lower)
Remove the originals on the DSDF and open it.
1
Push the green button to open the lower cover.

2

Turn the inner green dial and remove the misfed original.
3

Remove the misfed originals.
4
Push the green part to close the lower cover.

5
Close the DSDF.

6

 DSDF (Upper)
Raise the lever and open the upper cover.
1
Remove the misfed originals.

2
If it is not easy to remove the misfed originals under the feed roller unit, take it off.
3
Remove the misfed originals under the feed roller unit.

4

Attach the feed roller unit.

5

Remove the originals under the original feeder tray.
6
Close the upper cover.

7
Confirm that the lever of the upper cover is closed firmly.

 Drawer feeding portion

Open the feeder cover on the right side.
1
Remove the misfed paper from the drawer and close the feeder cover.
2
If the paper is misfed on the cover side, remove it as shown in the figure below.

 Large Capacity Feeder

Open the feeder cover of the Large Capacity Feeder on the right.
1

Remove the misfed paper and close the feeder cover.
2
 Paper Feed Pedestal

Open the feeder cover of the Paper Feed Pedestal on the right.
1
Remove the misfed paper and close the feeder cover.

2

 Drawers (e-STUDIO2000AC/2500AC)
 The first drawer

Open the drawer, press the paper down until the plate clicks and remove the misfed paper.
1
Check that the guide width is correct, there is no folded/curled paper or overloading (especially
2 for thick paper), and then close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. In
particular, be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first
drawer. The amount of thick paper you can load in the drawer is lower than that for plain paper.
 The second to fourth drawers

Open the paper source drawer, and remove the misfed paper.
1

Check that the guide width is correct, there is no folded/curled paper or overloading, and then
2 close the drawer.

 Drawers (Except for e-STUDIO2000AC/2500AC)
1
2 close the drawer.
Reuse paper drawer for the e-STUDIO5008LP Series
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.

 Envelope Drawer
1
2 close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. In
particular, be sure that the upper limit for envelope is not exceeded when placing envelope in the Envelope
Drawer. The amount of envelope you can load in the drawer is lower than that for plain paper.
 Large Capacity Feeder

Open the drawer of the Large Capacity Feeder.
1
Pull out the right-hand tray and remove the misfed paper.
2

Check that there is no folded/curled paper or overloading, and then close the drawer of the Large
3 Capacity Feeder.

 Bypass tray
Move the green paper holding lever toward the outside.
1 The paper can now be removed.
Pull out the misfed paper in the bypass tray.

2
Place paper in the bypass tray again and then move the green paper holding lever toward the
3 inside.
If a sheet of paper is stained, folded or torn, replace it with a new one.

 Automatic duplexing unit
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic
duplexing unit cover.
This could injure you.
Open the automatic duplexing unit cover on the right.

1
Except for e-STUDIO2000AC/2500AC and e-STUDIO2008A/2508A/3008A, remove the misfed paper.

2
Except for e-STUDIO2000AC/2500AC, while holding the green lever, remove the misfed paper.
3
Lower the green lever carefully and then close the automatic duplexing unit cover.
4

 Paper transport path

Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic
duplexing unit cover.

1
Remove the misfed paper.

2 e-STUDIO5005AC Series / e-STUDIO5008LP Series
e-STUDIO5008A Series
2
1
 Be sure not to touch the transfer belt when removing the misfed paper. This could stain copy images.
 Do not clean roller [A] though it may be stained. It will be automatically cleaned at the next printing.

open the transport guide toward you and remove the misfed paper.
3
Be sure not to touch the photoconductive drum when removing the misfed paper. This could stain copy images.
Close the automatic duplexing unit cover.

4
 Fuser unit
 Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or
automatic duplexing unit cover.
 Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
 e-STUDIO5005AC Series / e- STUDIO5008A Series

1
For e-STUDIO2000AC/2500AC and e-STUDIO5008A Series, press down the two green fuser
2 pressure release levers until they stop.

Open the transport guide holding the green knob and then release the misfed paper. Pull the
3 misfed paper up or down as shown in the illustrations depending on the position of the paper.
Pulling it up

Pulling it down
Remove the paper from the exit section.

4
When the finisher is installed, open the Bridge Kit cover while holding the handle.
5


6
When the finisher is installed, close the Bridge Kit cover.

7
For e-STUDIO2000AC/2500A and e-STUDIO5008A Series, return the two green fuser pressure
8 release levers to their original position.

9
 e-STUDIO5008LP Series
1

Open the transport guide holding the green knob.

2

Turn the green dial upward and remove the paper from the upper part of the fuser unit.
3
Remove the paper from the exit section.

4
When the finisher is installed, open the Bridge Kit cover while holding the handle.
5

6

When the finisher is installed, close the Bridge Kit cover.

7
Remove the paper from the lower part of the fuser unit.
8
 Pull out the misfed paper in a just-under direction.

 If it is difficult to remove the misfed paper, press the envelope lever down and then remove it. Be sure to return
the envelope lever to its original position after removing the misfed paper.
Close the transport guide holding the green knob.

9
10 Close the automatic duplexing unit cover.

 Job Separator
The procedure below is for e-STUDIO2000AC/2500AC and e-STUDIO2008A/2508A/3008A with the Job Separator
installed. However, it does not apply to e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO3508A/4508A/

5008A and e-STUDIO5008LP Series with the Job Separator installed.
 Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or
automatic duplexing unit cover.
 Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.

1
Open the cover inside of the equipment.

2

3
Close the cover inside of the equipment.

4
5

 Bridge Kit
Open the cover holding the handle of the Bridge Kit.
1
Remove the misfed paper inside the Bridge Unit.

2
If the misfed paper cannot be removed because the right side is caught by the fuser unit, follow the steps on 
P.36 “Fuser unit”.
Close the Bridge Kit cover.

3
 Finisher and Hole Punch Unit
Paper misfeed in the upper receiving tray
Raise the lever and open the upper receiving tray of the finisher.
1

2

Open the cover holding the handle of the Bridge Unit.

3 When the Hole Punch Unit is installed, proceed to step 5.

4 Proceed to step 8.
When the Hole Punch Unit is installed

Open the Hole Punch Unit cover.
5
Turn the green knob to get the misfed paper out.

6
Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper. If you pull out the
paper forcibly without turning the knob, this may tear the paper.

Close the Hole Punch Unit cover.

7

8
Close the upper receiving tray of the finisher.
9 Place your hands on the near and far side of the lever and push to close the tray until it clicks.
Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
The upper receiving tray can also be closed by pressing the right side of the lever.

Paper misfeed in the lower receiving tray

1

2

3
If the paper is caught by the roller in the exit section, remove it by lifting the roller up with your fingers.


4 When the Hole Punch Unit is installed, proceed to step 6.

5 Proceed to step 9.
When the Hole Punch Unit is installed

6
Turn the green knob to get the misfed paper out.

7


8

9
10 Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.
The upper receiving tray of the finisher can also be closed by pressing the right side of the lever.

 Saddle Stitch Finisher and Hole Punch Unit

1
Open the cover of the Hole Punch Unit when it is installed.

2
Open the front cover of the finisher.

3
Remove the misfed paper from the right or left.

4


5

Remove the misfed paper inside the Bridge Unit.
6
If the paper size is small, turn the knob shown in the following figures to send the paper, and then
7 remove the misfed paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
When the Hole Punch Unit is not installed When the Hole Punch Unit is installed


8
If the paper is caught by the roller in the exit section, remove it by lifting the roller up with your fingers.
Close the cover of the Bridge Unit.

9
10 Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.

11 Close the cover of the Hole Punch Unit when it is installed.

12 Close the front cover of the finisher.
 Saddle Stitch unit of the Saddle Stitch Finisher

Remove the misfed paper from the exit side of the Saddle Stitch unit.
1

2

Holding the green knob, move the guide to the right.

3
4
Open the cover of the Hole Punch Unit when it is installed.

5
Turn the knob shown in the following figures to send the paper, and then remove the misfed
6 paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
When the Hole Punch Unit is not installed When the Hole Punch Unit is installed
Some misfed paper may get inside of the Saddle Stitch unit depending on the location where the misfeeding
occurs. In this case, follow step 7.

Close the upper receiving tray of the finisher.

7 Place your hands on the near and far side of the lever and push to close the tray until it clicks.

Turn the green knob to lower the paper until it is hidden.

8
Holding the green knob, return the guide to the left.

9

10 Pull out the Saddle Stitch unit until it stops.
Do not put your hands in the opening section (A) which is located behind the Saddle Stitch unit.
Your hands may be caught, resulting in injury.
11 Open the transport guide on the right side.
12 Remove the misfed paper.
13 Remove the paper from the inside of the Saddle Stitch unit.

14 Close the transport guide.

15 Holding both green knobs with your fingers, open the transport guide on the left.
16 Lower the two green levers.
17 Remove the paper.
18 Raise the two green levers.

19 Holding both green knobs with your fingers, close the transport guide on the left.
20 Return the Saddle Stitch unit to its original position.
21 Close the cover of the Hole Punch Unit when it is installed.

 Inner Finisher and Hole Punch Unit

Lift up the control panel and then open the front cover of the finisher.
1

While holding the green lever, move the finisher to the left until it stops.
2
Pull down the green lever on the right-hand unit of the finisher.
3 The paper exit of the equipment opens.
Turn the green dial clockwise to send the paper and remove it.
4

Return the green lever to its original position.

5
When the Hole Punch Unit is installed and used for punching holes, while pulling the green dial
6 toward you, turn it to align the yellow marks on the parts.
Turn the upper green dial counterclockwise to remove the misfed paper.
7
Turn the upper green dial clockwise to remove the misfed paper.
8

Holding the green knob, open the upper cover.

9

10 Remove the misfed paper and then close the upper cover.
11 While holding the green lever, open the Hole Punch Unit to remove the misfed paper.
12 Return the Hole Punch Unit to its original position.

13 Carefully return the finisher to its original position.
Do not put your hand or fingers on the top of the finisher when closing it.
They could be caught and this could injure you.
 Clearing paper misfeeds caused by a wrong paper size setting

Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the
size registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size
setting on control panel for drawer N. Check the direction or size of the paper.” or “Check paper size setting on control
panel for Bypass. Check the direction or size of the paper.” appears on the touch panel.
In this case, just clearing the misfed paper does not prevent another paper from being misfed. Be sure to follow the
procedure below.
Troubleshooting differs depending on how the paper misfeed has occurred:
 P.61 “Misfeed when making copies or prints (using a drawer)”
 P.63 “Misfeed when making copies or prints (using the bypass tray)”
 P.64 “Misfeed when printing from the Fax”

 Misfeed when making copies or prints (using a drawer)

Clear the paper misfeed following the guidance shown on the touch panel.
1

Open the paper source drawer, check that the guide width is correct and there is no folded/curled
2 paper or overloading, and then close the drawer.
In particular, be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first
drawer of the e-STUDIO2000AC/2500AC. The amount of thick paper you can load in the drawer is lower than that
for plain paper.
Pay attention not to exceed the upper limit of the reuse paper when you place it in the reuse paper drawer for the
e-STUDIO5008LP Series, since the amount to be placed will be less than for plain paper.
Close all the drawers or covers.

3

Press [Yes] when “Cancel print job?” appears.

4 The print job is canceled.
If you do not want to cancel the print job

To restart the job without canceling it, replace the paper in the drawer with that corresponding to the size set in
the equipment after the paper misfeed is cleared. Then if you press [No] in step 4, the job can be restarted. In this
case, it is not necessary to follow step 5 and later.
Press [User Functions - User-] on the touch panel to access the User Functions menu.
5
Press the [User] tab to enter the User menu and press [Drawer].
6
Press the drawer button indicated in the message.

7

Set the paper size again and press [OK].

8

For details about how to set the paper size, refer to “Doing Paper Settings” in Chapter 1 of the Paper Preparation
Guide.
Press the [HOME] button to return to the basic menu. Then press [Copy] to enter the copy menu.
9
10 Confirm
step 8.
that the paper size is correctly detected if you selected [Auto (mm)] or [Auto (inch)] in
The detected paper size is indicated on the drawer button in the equipment status indication area on the left.
An incorrect paper size or “ ” indicates an unsuccessful detection. In this case, see the following page.
 P.9 “When This Screen Is Displayed”
11 Try copying or printing again.

 Misfeed when making copies or prints (using the bypass tray)
Clear the paper misfeed following the guidance shown on the touch panel. Then close all the
1 covers.

Press [Yes] when “Cancel print job?” appears.

2 The print job is canceled.
If you do not want to cancel the print job

To restart the job without canceling it, replace the paper on the bypass tray with that corresponding to the size
set in the equipment after the paper misfeed is cleared. Then if you press [No] in step 2, the job can be restarted.
In this case, it is not necessary to follow step 3 and later.
Place the paper on the bypass tray and set the paper size.
3
Try copying or printing again.
4
 Misfeed when printing from the Fax
Pull out the drawer in which paper misfeeds occurred and remove all the paper from it.
1 If such paper misfeeds occur although [Auto (mm)] or [Auto (inch)] has been selected as the paper size, this is
caused by the incorrect size detection of the paper placed in the drawer. In this case, do not remove the paper
and proceed to step 3.
Place the paper corresponding to the set size in the drawer.

2
Check that the guide width is correct and there is no folded/curled paper or overloading, and
3 then close the drawer.


In particular, be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first
drawer of the e-STUDIO2000AC/2500AC. The amount of thick paper you can load in the drawer is lower than that
for plain paper.
Clear the paper misfeed following the guidance shown on the touch panel. Then close all the
4 drawers and covers.
Printing resumes.

Clearing a Staple Jam
0.
When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the
procedure below.
 P.66 “Finisher”
 Finisher
 Finisher / Saddle Stitch Finisher

1
Remove the staple cartridge.

2
Lower the guide while holding the knob.

3
Do not touch the stapling area.

The actual needle point could cause you personal injury.
66 Clearing a Staple Jam

Remove the top staple sheet.

4

Holding the knob, raise the guide, and return it to its original position.
5
Remove the staples if they have fallen between the staple cartridge and the staple case or in the
6 staple receiver.
Fit the staple cartridge into the stapler.

7 When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will
not move.
Insert the cartridge until it is caught by the latch and fixed with a click.
Close the front cover of the finisher.

8
Clearing a Staple Jam 67

 Inner Finisher
1
2
Open the Hole Punch Unit while pushing the green lever.
3

4

Lower the guide while holding the knob.

5


6
Holding the knob, raise the guide, and return it to its original position.
7
Remove the staples if they have fallen between the staple cartridge and the staple case or in the
8 staple receiver.


9 Insert the cartridge until it is caught by the latch and fixed with a click.
10 Return the Hole Punch Unit to its original position.
11 Carefully return the finisher to its original position.

 Saddle Stitch unit

Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops.
1

2
Raise the guide while holding the knob.

3


4

Holding the knob, lower the guide, and return it to its original position.
5
Fit the staple cartridge.

6 Insert the cartridge until it is caught by the latch and secured with a click.
Return the Saddle Stitch unit to its original position. Close the front cover of the finisher.
7

Replacing a Toner Cartridge
0.
When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the
toner cartridge following the procedure below when you see this message.

Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
Do not touch the terminal of the toner cartridge.

This may cause the equipment not to recognize the toner cartridge or
may damage the terminal.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to
replace the toner cartridge yet, but if you choose to do so, follow the procedure  P.79 “Replacing a “Near Empty”
toner cartridge”.
 Color models
Open the front cover of the equipment.
1
Put your fingers on the right side of the toner cartridge and pull it out supported with your left
2 hand.
Y M C K

Replacing a Toner Cartridge 73

Shake the new toner cartridge strongly with its label side down to loosen the toner inside.
3
Pull the seal straight out in the direction of the arrow.

4
Align the new toner cartridge to the guide. Insert it up to the black line.
5
Y M C K
Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each of the 4
6 colors.
The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction.
74 Replacing a Toner Cartridge

Close the front cover pressing both edges.

7

 Monochromatic models
1
Hold down the green lever.

2 The toner cartridge is slightly pushed out.
Pull out the toner cartridge.

3

Dispose of used toner cartridges in accordance with local regulations.

Shake the new toner cartridge strongly with the label surface down to loosen the toner inside.
4
Pull out the seal in the direction of the arrow.

5
Insert the toner cartridge along the rail.

6 Insert the toner cartridge until it clicks.
Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into
7 its original position. Repeat this step a couple of times.
Check that the cleaner’s knob is fully inserted after cleaning.


8

 e-STUDIO5008LP Series
When the erasable blue toner has run out, Erasable Blue printing cannot be performed; however, if the black toner
remains, black and white printing can be made.
When the black toner has run out, both black and white printing and Erasable Blue printing cannot be performed even
if the erasable blue toner remains.

1
Put your fingers on the right side of the toner cartridge and pull it out supported with your left
2 hand.


Shake the new toner cartridge strongly with its label side down to loosen the toner inside.
3
Pull the seal straight out in the direction of the arrow.

4
Align the new toner cartridge to the guide. Insert it up to the black line.
5
Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each unit.
6


7

 Replacing a “Near Empty” toner cartridge
The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to
replace the toner cartridge yet, but if you choose to do so, follow the procedure below.
Press [Job Status].
1

Press the [Toner] tab.

2
Press [Replace Toner Cartridge].

3
To replace a toner cartridge, press [Yes]. To cancel, press [No].

4
If you press [Yes], go to the next step. If you press [No], the previous screen appears.

For color models and the e-STUDIO5008LP Series, press the button for the color you intend to
5 replace.

For color models and the e-STUDIO5008LP Series, to replace the toner cartridge, press [Yes]. To
6 cancel, press [No].
If you press [Yes], go to the next step. If you press [No], the previous screen appears.
Replace the toner cartridge.

7 See  P.73 “Replacing a Toner Cartridge” for the correct procedure.
Press [Finish].
8

Replacing the Waste Toner Box (Color Models / e-STUDIO5008LP Series)
0.
When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message
“Dispose of used toner” appears. Replace the waste toner box following the procedure below.
Never attempt to incinerate waste toner boxes.


1
Put your fingers in the waste toner box front grooves and take it out toward you pushing down
2 the top latch.
Never attempt to incinerate waste toner boxes.

Place the waste toner box on a large sheet so as not to dirty the floor.
3
Do not place the waste toner box with its collecting port face down.
The waste toner may spill out from the box's collecting port.
82 Replacing the Waste Toner Box (Color Models / e-STUDIO5008LP Series)

Take the new waste toner box out of the carton.

4

Put the used waste toner box in the plastic bag and seal it with adhesive tape.
5
Clean the LED print head (for e-STUDIO2000AC/2500AC) or the slit glass (except for
6 e-STUDIO2000AC/2500AC).
e-STUDIO2000AC/2500AC: Perform steps 5 to 11 on  P.90 “The Main Chargers and LED Print Heads
(e-STUDIO2000AC/2500AC)”.
Except for e-STUDIO2000AC/2500AC: Perform steps 5 to 9 on  P.93 “The Main Chargers and Slit Glass
(e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP Series)”.
Push the new waste toner box securely until the upper latches click.
7

8
Replacing the Waste Toner Box (Color Models / e-STUDIO5008LP Series) 83

Refilling With Staples
0.
Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle
stitch unit run out.
 P.84 “Finisher”
 Finisher
 Finisher / Saddle Stitch Finisher

1

2
Take the empty staple case out of the staple cartridge.

3 Pull up the empty staple case while pushing both sides as shown in the figure.
Fit a new staple case on the staple cartridge.

4 Push the staple case hook into the staple cartridge socket until you hear a click.
84 Refilling With Staples


5 When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will
not move.

Insert the cartridge until it is caught by the latch and fixed with a click.

6
If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 6.
 Inner Finisher
1
2
3
Refilling With Staples 85


4
Take the empty staple case out of the staple cartridge.

5 Pull up the empty staple case while pushing both sides as shown in the figure.
Fit a new staple case on the staple cartridge.

6 Push the staple case hook into the staple cartridge socket until you hear a click.

7 Insert the cartridge until it is caught by the latch and fixed with a click.

Return the Hole Punch Unit to its original position.

8

Carefully return the finisher to its original position.
9
 Saddle Stitch unit
Do not use the Saddle Stitch Finisher without having reattached the staple cartridges.
Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops.
1

Remove the staple cartridges.

2 Replace both cartridges at a time.
Press the buttons on both sides of the cartridge.

3 The transparent cover of the cartridge is lifted.
After the transparent cover is lifted, take the empty staple case out of the cartridge.
4
Fit the new staple case into the staple cartridge.

5 Insert it to the rear until it clicks.
In this step, do not remove the seal bundling the staples.

Press down the transparent cover of the cartridge.

6 Press it down until it clicks.

Pull out straight the seal bundling the staples.
7
Fit the staple cartridge.

8 Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click.
Return the Saddle Stitch unit to its original position. Close the front cover of the finisher.
9

Cleaning the Inside of the Equipment
0.
For color models and the e-STUDIO5008LP Series, when the inside of the equipment needs to be cleaned, the
message “Time for cleaning. Open the front cover and follow the guidance.” is displayed. In this case, clean the inside
of the equipment following the guidance displayed on the touch panel. (In the case of monochromatic models, this
message is not displayed.)
In addition to this, even if this message is not displayed, perform cleaning when the copied images are uneven and/or
have white or color streaks in the horizontal direction.
 The Main Chargers and LED Print Heads (e-STUDIO2000AC/2500AC)

1
Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each of the 4
2 colors.
When only the main chargers need to be cleaned, steps 3 to 12 are unnecessary. Proceed to step 13.
3 the top latch.
90 Cleaning the Inside of the Equipment

4

Pull down the 4 green levers located under the toner cartridges until they are positioned as
5 shown in (2).
Take out the green cleaner inside the cover.

6
Hold the cleaner with the arrow mark side up.

7
Do not touch the pad at the top of the cleaner, because the toner on the pad may stick to your hands and the
cleaner pad may be stained.
Cleaning the Inside of the Equipment 91

Insert the cleaner through the service hole of the developer under the arrow to the end.
8
Y M C K
Pull the cleaner back out until the round hole appears. Repeat this 3 times for each of the 4
9 colors.
10 Attach the cleaner with its top on the left and its holding side on the right.
Check that the cleaner is fixed to the cover.
11 Return the 4 green levers located under the toner cartridges.

12 Push the waste toner box securely until the upper latches click taking care not to tilt it.

13 Close the front cover pressing both edges.
14 Press [Finish].
 The Main Chargers and Slit Glass

(e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP Series)
1

Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each unit.
2
When only the main chargers need to be cleaned, steps 3 to 10 are unnecessary. Proceed to step 11.
3 the top latch.
4
Take out the green cleaner inside the cover.

5
1

Hold the cleaner with the black part on the top of the cleaner upwards.
6

Do not touch the pad at the top of the cleaner, because the toner on the pad may stick to your hands and the
cleaner pad may be stained.
Insert the cleaner through the service hole of each developer unit to clean it.
7
Y M C K
Insert the cleaner all the way in, and then pull it back out. Repeat this 3 times for each color.
8
Attach the cleaner with its top on the right and its holding side on the left.
9
2 1
Check that the cleaner is fixed to the cover.

10 Push the waste toner box securely until the upper latches click taking care not to tilt it.
11 Close the front cover pressing both edges.
12 Press [Finish].

 The Main Chargers (e-STUDIO5008A Series)

1

Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into
2 its original position. Repeat this step a couple of times.
Check that the cleaner’s knob is fully inserted after cleaning.

3

Cleaning the Hole Punch Dust Bin
0.
When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.
 Finisher / Saddle Stitch Finisher Hole Punch Unit

1
Pull out the hole punch dust bin.

2
Dispose of the paper punchings.

3
Push back in the hole punch dust bin.
4
5
 Inner Finisher Hole Punch Unit
1
98 Cleaning the Hole Punch Dust Bin

2

3
After moving the hole punch dust bin to the left, pull it toward you.
4
Dispose of the paper punchings.

5
Push back in the hole punch dust bin.
6
Cleaning the Hole Punch Dust Bin 99

Return the Hole Punch Unit to its original position.

7
Carefully return the finisher to its original position.

8

9
100 Cleaning the Hole Punch Dust Bin

When Printed Sheets Overflow from the Exit Tray
0.
When thin, small size paper (A4-R/LT-R or smaller) is used, the end of the sheets may get stuck in the exit tray walls. If
300 or more sheets are printed under such condition, some printed sheets may be pushed out of the exit tray.
In the case above, installing the paper exit stopper at the designated location of the exit tray will increase the amount

of recommended plain paper that can be loaded on to the exit tray to about 500 sheets.
 When printing a large number of large size sheets such as A3 and A4/LD and LG, place the paper exit stopper back in
its original location.
 When the finisher is installed in the equipment, use the paper exit stopper installed in its original location.
 When the Job Separator is installed in the equipment, attach the paper exit stopper at the designated location of
the exit tray.
 When a large number of large size sheets such as A3 are output to the exit tray of the equipment while the finisher is
installed, remove them in more than one time.
Removing the paper exit stopper from its original location

Unfold the paper exit stopper located on the left of the exit tray and remove it from its groove
1 while pushing the fulcrum inward.
Installing the paper exit stopper in the designated location for improving paper exit
Turn the tip of the paper exit stopper to the left and insert the paper exit stopper fulcrum into the
1 groove on the exit tray.
Placing the paper exit stopper back in its original location

Remove the paper exit stopper from the groove on the exit tray while pushing its fulcrum inward.
1
Install the paper exit stopper in the groove on the left of the exit tray.
2
When Printed Sheets Overflow from the Exit Tray 101

102 When Printed Sheets Overflow from the Exit Tray

WHEN SOMETHING IS WRONG WITH THE
2.
EQUIPMENT
Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment.
This chapter also describes the daily care for the equipment.
When You Think Something Is Wrong With the Equipment ................................................. 104
General operations ............................................................................................................................................104
Originals and paper ...........................................................................................................................................105
Regular Maintenance ...................................................................................................... 107
When You Think Something Is Wrong With the Equipment
0.
If you think there is something wrong with the equipment, check the following items.
 To see the functions of the equipment such as copy or print, refer to their operator’s manuals (Copying Guide and
Printing Guide respectively).
 Checking the operations or procedures may help you solve the problems. When something is unclear in the
operation of the equipment or you think there is something is wrong with it, the operator’s manual for the function
you are using will be helpful.
 General operations
Problem Description Cause Corrective Action
The equipment does not The power cord is not securely Insert the power cord into the outlet until it comes
work at all. inserted into the outlet. to a stop.
The main power switch is Turn ON the main power switch.
turned OFF.
No icons or signs are The equipment is in the Sleep Press the [ENERGY SAVER] button to clear the Sleep
displayed on the touch mode. mode.
panel. Refer to Chapter 1 of the Quick Start Guide.
(The MAIN POWER lamp and
The equipment is in the Super Press the [ENERGY SAVER] button to clear the
the [ENERGY SAVER] button
Sleep mode. Super Sleep mode.
light.)
Refer to Chapter 1 of the Quick Start Guide.
No icons or signs are The power of the equipment is Press the [POWER] button.
displayed on the touch not turned ON.
panel.
(Only the MAIN POWER
lamp lights.)
The touch panel is dim. The contrast of the touch panel Adjust the contrast lighter.
is adjusted lower. Refer to Chapter 1 of the MFP Management Guide.
The button on the control The equipment is in the energy Press the [ENERGY SAVER] button to clear the
panel does not respond to saving mode. energy saving mode.
my operation. Refer to Chapter 1 of the Quick Start Guide.
(“Saving energy - press
Energy Saver button.”
appears on the touch
panel.)
The button on the control The equipment is in the Sleep Press the [ENERGY SAVER] button to clear the Sleep
panel does not respond to mode. mode.
my operation. Refer to Chapter 1 of the Quick Start Guide.
(The MAIN POWER lamp and
The equipment is in the Super Press the [ENERGY SAVER] button to clear the
the [ENERGY SAVER] button
Sleep mode. Super Sleep mode.
light.)
Refer to Chapter 1 of the Quick Start Guide.
The button on the control The power of the equipment is Press the [POWER] button.
panel does not respond to not turned ON.
my operation.
(Only the MAIN POWER
lamp lights.)
The button on the control A system-related trouble has Press the [POWER] button for at least 5 seconds to
panel or the icon on the occurred. shut down the equipment.
touch panel does not
respond to my operation.
104 When You Think Something Is Wrong With the Equipment

2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

The window “Enter The equipment is managed Enter your department code. If you do not know it,
Department Code” appears. under the department contact the administrator of the equipment.
management function.
The window “Enter the user The equipment is managed Enter your user name and password. If you do not
WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

name and Password” under the user management know them, contact the administrator of the
appears. function. equipment.
A message is displayed on Some trouble occurred in the See the meaning of the message referring to the
the touch panel. equipment (or the message is listing below.
displayed just for an ordinary  P.13 “Messages Displayed on the Touch Panel”
operation).
The equipment reboots The auto-recovery function Due to rebooting, the equipment has been
automatically. works because a memory or recovered to the normal condition. You can
operation abnormality has been operate the equipment as usual.
detected.
 Originals and paper

The original is misfed. The original is unsuited for the Check whether the original is suitable for the
equipment. equipment.
For details, refer to Chapter 2 of the Paper
Preparation Guide.
Paper is misfed. The paper is unsuited for the Check whether the paper is suitable for the
equipment. equipment.
Preparation Guide.
The paper size setting Match the size of the paper placed in the drawer or
registered for the equipment is on the bypass tray and the size registered on the
inconsistent with paper in a equipment.
drawer or on the bypass tray. For details, refer to Chapter 1 of the Paper
Preparation Guide.
The stack of paper exceeds the Remove some paper to set it within the height limit
loading line indicated on the line indicated on the side guide.
side guide.
There is too much space Adjust the space between the paper and the side
between the paper and the side guide or the end guide not to take much space. If
and end guides of the drawer. the thick paper is misfed, take a little space
between the paper and the side guide.
Preparation Guide.
Hidden misfed paper has not Check the sign again on the touch panel to see
been removed. where the misfeed occurred.
Two or more sheets of Sheets of paper are stuck Loosen the stack of paper well and set it again.
paper are fed together. together.
When You Think Something Is Wrong With the Equipment 105


Sheets are not aligned Sheets are not placed in the Check the printing side of the sheets and place
when exiting. drawer with correct side up for them correctly. Information about the printing side
this equipment. may be given on the wrapping paper of the sheets.
If you cannot find which side is the printing side, try
printing on both sides to see if the sheets are
aligned when exiting.
The type of paper Check that the set paper type corresponds to the
corresponding to that being paper in use.
used has not been set. For details, refer to Chapter 1 of the Paper
Preparation Guide.
The message indicating no Sheets placed in the drawer are Remove the sheets from the drawer, align them,
paper does not disappear not aligned. and replace them.
even after paper is placed in
The side and end guides do not Adjust the side and end guides to match the paper
the drawer.
match the paper size in the size.
drawer.
The amount of paper placed in Place more than 10 sheets of paper in the Large
the Large Capacity Feeder is too Capacity Feeder.
small.
The paper is misfed at the end Pull out the drawer and remove any misfed paper.
of the drawer.
There is something other than Do not put anything but paper in the drawer.
paper in the drawer.
106 When You Think Something Is Wrong With the Equipment

Regular Maintenance
0.
We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled
conditions.
 Be careful not to scratch the portions when cleaning them.

 When cleaning the surface of the equipment, do not use such organic solvents as thinner or benzine.
WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

- This could warp the shape of the surface or leave it discolored.
- When using a chemical cleaning pad to clean it, follow the instructions.
2
1 3 4 5
1. Scanning area (surface of the long rectangular glass) / 2. Original glass

Wipe it with a soft dry cloth. If there are still stains remaining, clean with a piece of soft cloth which has been
moistened with water and then squeezed well. Do not use liquids other than water (such as alcohol, organic solvents
or neutral detergent).
3. Guide / 4. Platen sheet

Clean the surface as follows depending on the extent of the staining.
 Clean it with a soft cloth.
 Clean it with a soft cloth lightly moistened with water.
 Clean it with a soft cloth lightly moistened with alcohol, and then wipe with a dry cloth.
 Clean it with a soft cloth lightly moistened with watered-down neutral detergent, wipe with a cloth moistened with
water, and then wipe with a dry cloth.
5. Scanning area of Dual Scan Document Feeder (surface of the long rectangular glass)
Wipe it with a soft dry cloth. If there are still stains remaining, wipe clean with a piece of soft cloth which has been
moistened with water and then squeezed well. Do not use liquids other than water (such as alcohol, organic solvents
or neutral detergent).
Cleaning for the front cover

When the front cover has got dirty, lightly wipe it clean with a soft cloth.
 Be careful not to scratch the parts to be cleaned.

 Do not use a hard cloth or dirty cloth or a tissue.
Regular Maintenance 107

108 Regular Maintenance

INDEX
C Staples - refilling
Cleaning Finisher ......................................................................... 84
hole punch dust bin..................................................... 98 Inner Finisher ............................................................... 85
The Main Chargers (e-STUDIO5008A Series) .............. 97 Saddle Stitch Finisher.................................................. 84
The Main Chargers and LED Print Heads Saddle Stitch unit......................................................... 87
(e-STUDIO2000AC/2500AC) ......................................... 90 Super Sleep mode ......................................................... 104
The Main Chargers and Slit Glass (e-STUDIO2505AC/
T
3505AC/4505AC/5005AC, e-STUDIO5008LP Series) ... 93
Toner cartridge
D “Toner Near Empty” message ..................................... 79
Department code .......................................................... 105 Toner cartridge - “Near Empty” message ...................... 79
Toner cartridge - replacing (Color models).................... 73
E Toner cartridge - replacing (e-STUDIO5008LP Series) .. 77
Error messages Toner cartridge - replacing (Monochromatic models) .. 75
touch panel .................................................................. 13
U
N User information ........................................................... 105
“Near Empty” toner cartridge - replacing...................... 79
W
P Waste toner box - replacing
Paper misfeed ................................................................. 19 (color models / e-STUDIO5008LP Series).................... 82
caused by a wrong paper size setting......................... 60
locating ........................................................................ 19
occurs frequently......................................................... 21
tips on removing the misfed paper............................. 20
Paper misfeed - clearing
ADF ............................................................................... 22
automatic duplexing unit............................................ 34
Bridge Kit...................................................................... 42
bypass tray................................................................... 33
drawer feeding portion ............................................... 28
drawer of the Large Capacity Feeder.......................... 32
Drawers (e-STUDIO2000AC/2500AC) .......................... 30
Drawers (Except for e-STUDIO2000AC/2500AC)......... 31
DSDF (Lower) ............................................................... 24
DSDF (Upper) ............................................................... 26
Envelope Drawer ......................................................... 32
Finisher and Hole Punch Unit ..................................... 42
fuser unit ...................................................................... 36
Inner Finisher and Hole Punch Unit............................ 57
Job Separator .............................................................. 41
Large Capacity Feeder................................................. 29
Paper Feed Pedestal.................................................... 29
paper transport path ................................................... 35
RADF (Lower) ............................................................... 22
RADF (Upper) ............................................................... 22
Saddle Stitch Finisher and Hole Punch Unit .............. 48
Saddle Stitch unit of the Saddle Stitch Finisher ........ 51
R
Regular maintenance.................................................... 107
S
Sleep mode.................................................................... 104
Staple jam - clearing
Finisher......................................................................... 66
Saddle Stitch Finisher ................................................. 66
Staple jam (Finisher) - clearing
Inner Finisher ............................................................... 68
Saddle Stitch unit ........................................................ 71
INDEX 109
110 INDEX
FC-2000AC/2500AC
FC-2505AC/3005AC/3505AC/4505AC/5005AC
DP-2008A/2508A/3008A/3508A/4508A/5008A
DP-3535/4535/5035
OME150041C0
MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
MULTIFUNCTIONAL DIGITAL SYSTEMS
Hardware Troubleshooting Guide
1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN
R150620Q5502-TTEC
©2016, 2017 TOSHIBA TEC CORPORATION All rights reserved Ver03 F Issued in Mar. 2017
Patent; http://www.toshibatec.com/en/patent/

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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /

MULTIFUNCTIONAL DIGITAL SYSTEMS

 How to read this manual

 Symbols in this manual

 Target audience for this manual

 Model and series names in this manual

Model name Series name in this manual

 Screens in this manual

Chapter 1 TROUBLESHOOTING FOR THE HARDWARE

When This Screen Is Displayed................................................................................................................ 9

When You Think Something Is Wrong With the Equipment .....................................................................104

TROUBLESHOOTING FOR THE HARDWARE

When This Screen Is Displayed 9

Screen Description / Remedy

An incorrect paper size or “ ”

10 When This Screen Is Displayed

Screen Description / Remedy

TROUBLESHOOTING FOR THE HARDWARE

A cover is open. Check which cover

Toner has run out. Replace the new

When This Screen Is Displayed 11

Screen Description / Remedy

The envelope levers are not in the

The equipment requires adjusting

Never attempt to repair,

12 When This Screen Is Displayed

TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel 13

Message Problem Description Corrective Action

14 Messages Displayed on the Touch Panel

Message Problem Description Corrective Action

TROUBLESHOOTING FOR THE HARDWARE

Never attempt to repair, disassemble or

Messages Displayed on the Touch Panel 15

Message Problem Description Corrective Action

 Replace the toner cartridge after the toner

16 Messages Displayed on the Touch Panel

Message Problem Description Corrective Action

TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel 17

Message Problem Description Corrective Action

18 Messages Displayed on the Touch Panel

 Locating a paper misfeed

TROUBLESHOOTING FOR THE HARDWARE

Paper misfeed symbols

1. RADF or DSDF (lower) ( P.22)

Clearing a Paper Misfeed 19

 Clearing a paper misfeed

After clearing the misfeed, close all the opened covers.

 Tips on removing the misfed paper

Remove the misfed paper carefully so as not to tear it.

20 Clearing a Paper Misfeed

(e-STUDIO5005AC Series / e-STUDIO5008LP Series) Do not touch the

TROUBLESHOOTING FOR THE HARDWARE

(e-STUDIO5008A Series) Do not touch the photoconductive drum.

 If paper misfeeds occur frequently

Clearing a Paper Misfeed 21

Close the RADF.

22 Clearing a Paper Misfeed