ES257 307 357 457 507 Troubleshooting Guide en

MULTIFUNCTIONAL DIGITAL SYSTEMS
Troubleshooting Guide
©2014 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.
Preface
Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to
troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy
reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions.
The e-STUDIO507 Series provide the scanning and printing function as an option. However, this optional
scanning/printing function is already installed in some models.
 How to read this manual
 Symbols in this manual

In this manual, some important items are described with the symbols shown below. Be sure to read these
items before using this equipment.
Indicates a potentially hazardous situation which, if not avoided, could result in death,
serious injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Other than the above, this manual also describes information that may be useful for the operation of this
equipment with the following signage:
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as
required.
 Model and series names in this manual

In this manual, each model name is replaced with the series name as shown below.
Model name Series name in this manual
e-STUDIO207L/257/307/357/457/507 e-STUDIO507 Series
 Screens
 Screens on this manual may differ from the actual ones depending on how the equipment is used, such as
the status of the installed options.
 The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT
format, the display or the order of buttons in the illustrations may differ from that of your equipment.
Preface 1
 Trademarks
 The official name of Windows XP is Microsoft Windows XP Operating System.
 The official name of Windows Vista is Microsoft Windows Vista Operating System.
 The official name of Windows 7 is Microsoft Windows 7 Operating System.
 The official name of Windows 8 is Microsoft Windows 8 Operating System.
 The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.
 Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products
are trademarks of Microsoft Corporation in the US and other countries.
 Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari, iPhone, iPod touch, and TrueType are trademarks of
Apple Inc. in the US and other countries.
 AirPrint, AirPrint logo, and iPad are trademarks of Apple Inc.
 IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under
license.
 Adobe, Acrobat, Reader, and PostScript are trademarks of Adobe Systems Incorporated.
 Mozilla, Firefox and the Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the
U.S. and other countries.
 IBM, AT and AIX are trademarks of International Business Machines Corporation.
 NOVELL, NetWare, and NDS are trademarks of Novell, Inc.
 TopAccess is a trademark of Toshiba Tec Corporation.
 Other company names and product names in this manual are the trademarks of their respective
companies.
2 Preface
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed .............................................................................................. 9

Messages Displayed on the Touch Panel ............................................................................ 11
Clearing a Paper Misfeed....................................................................................................... 16
Locating a paper misfeed .................................................................................................... 16
Clearing a paper misfeed .................................................................................................... 17
Paper misfeed in the Reversing Automatic Document Feeder (optional) (Lower) .............. 18
Paper misfeed in the Reversing Automatic Document Feeder (optional) (Upper) .............. 19
Paper misfeed in the drawer feeding portion....................................................................... 20
Paper misfeed in the Large Capacity Feeder (optional) ...................................................... 21
Paper misfeed in the Paper Feed Pedestal (optional)......................................................... 21
Paper misfeed in the drawers.............................................................................................. 22
Paper misfeed in the drawer of the Large Capacity Feeder (optional) ................................ 22
Paper misfeed in the bypass tray ........................................................................................ 23
Paper misfeed in the automatic duplexing unit.................................................................... 24
Paper misfeed on the paper transport path ......................................................................... 25
Paper misfeed in the fuser unit............................................................................................ 26
Paper misfeed in the Job Separator and the Offset Tray (both optional) ............................ 28
Paper misfeed in the Bridge Kit (optional) ........................................................................... 29
Paper misfeed in the Finisher MJ-1107 and the Hole Punch Unit MJ-6104 (both optional) 29
Paper misfeed in the Saddle Stitch Finisher MJ-1108 and
the Hole Punch Unit MJ-6104 (both optional) ..................................................................... 33
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1108 (optional).. 37
Paper misfeed in the Inner Finisher MJ-1032N and the Hole Punch Unit MJ-6007 (both
optional)............................................................................................................................... 41
Paper misfeed in the Saddle Stitch Finisher MJ-1033 and
the Hole Punch Unit MJ-6008 (both optional)...................................................................... 44
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1033 (optional).. 46
Clearing paper misfeeds caused by a wrong paper size setting ......................................... 47
Clearing a Staple Jam ............................................................................................................ 52
Staple jam in the finisher ..................................................................................................... 52
Staple jam in the Saddle Stitch unit..................................................................................... 58
Replacing a Toner Cartridge ................................................................................................. 61
Replacing a “Near Empty” toner cartridge ........................................................................... 65
Refilling With Staples............................................................................................................. 67
Refilling finisher staples....................................................................................................... 67
Refilling Saddle Stitch unit staples ...................................................................................... 71
Cleaning the Charger ............................................................................................................. 75
Cleaning the Hole Punch Dust Bin ....................................................................................... 76
Hole Punch Unit MJ-6104.................................................................................................... 76
Removal and Installation of the Exit Support Tray ............................................................. 79
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 82
CONTENTS 3
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 86

Clearing print job errors ....................................................................................................... 86
Cannot remember the document password for a Private Print job...................................... 87
Printing a document including many graphics takes time.................................................... 87
Printer Driver Problems ......................................................................................................... 88
Cannot print (port setting problems) .................................................................................... 88
Cannot print (SNMP Community Name problems).............................................................. 88
Command line options not processed ................................................................................. 88
Retrieval of printer configuration failed ................................................................................ 89
Cannot change settings on the [Device Settings] tab.......................................................... 89
Network Connection Problems ............................................................................................. 90
Cannot print with the equipment (network connection problems)........................................ 90
Cannot print with SMB print................................................................................................. 90
Cannot print properly with AppleTalk print........................................................................... 91
Client Problems ..................................................................................................................... 92
Checking the client status.................................................................................................... 92
Hardware Problems................................................................................................................ 93
Print jobs not output ............................................................................................................ 93
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 96

Cannot E-mail my scans...................................................................................................... 96
Cannot find the data saved in the shared folder.................................................................. 96
Cannot perform scanning from a PC with Office 2013 ........................................................ 96
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 98

e-Filing Web Utility terminates the session.......................................................................... 98
Numerous sub windows repeatedly appear ........................................................................ 98
Displaying the items in the Contents Frame takes a long time............................................ 98
Error messages ................................................................................................................... 99
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................. 102

Cannot locate the equipment in the network ..................................................................... 102
Cannot locate the equipment with Local Discovery........................................................... 104
Equipment does not respond to ping command ................................................................ 106
LDAP Search and Authentication Problems...................................................................... 107
Network shutdown occurs or touch panel disabled after LDAP search............................. 107
LDAP authentication takes a long time.............................................................................. 107
Printing Problems (Network Related) ................................................................................. 108
SMB print in a Windows operating system environment ................................................... 108
Raw TCP or LPR print in a Windows operating system environment ............................... 109
IPP print in a Windows operating system environment ..................................................... 109
Novell print in a NetWare environment.............................................................................. 110
Macintosh environment ..................................................................................................... 111
4 CONTENTS
UNIX/Linux environment.................................................................................................... 111
Network Fax (N/W-Fax) Driver Problems............................................................................ 112
N/W-Fax Driver Installation Error Messages ..................................................................... 112
N/W-Fax Driver General Errors ......................................................................................... 113
Client Software Authentication Problems.......................................................................... 115
Cannot log in using client software.................................................................................... 115
Printing can be made even with incorrect user name and password ................................ 115
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab......................................................... 118

Error Messages .................................................................................................................... 120
Error Codes........................................................................................................................... 122
Error codes on print jobs ................................................................................................... 122
Error codes on transmission and reception ....................................................................... 123
Error codes on scan jobs................................................................................................... 126
Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment............................................. 136

General operations ............................................................................................................ 136
Originals and paper ........................................................................................................... 137
Regular Maintenance ........................................................................................................... 139
INDEX ................................................................................................................................................................... 141
CONTENTS 5
6 CONTENTS
TROUBLESHOOTING FOR THE HARDWARE
1.
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
When This Screen Is Displayed .............................................................................................. 9

Messages Displayed on the Touch Panel ............................................................................ 11
Clearing a Paper Misfeed....................................................................................................... 16
Locating a paper misfeed .....................................................................................................................................16
Clearing a paper misfeed .....................................................................................................................................17
Paper misfeed in the Reversing Automatic Document Feeder (optional) (Lower) ...............................................18
Paper misfeed in the Reversing Automatic Document Feeder (optional) (Upper) ...............................................19
Paper misfeed in the drawer feeding portion........................................................................................................20
Paper misfeed in the Large Capacity Feeder (optional) .......................................................................................21
Paper misfeed in the Paper Feed Pedestal (optional)..........................................................................................21
Paper misfeed in the drawers...............................................................................................................................22
Paper misfeed in the drawer of the Large Capacity Feeder (optional) .................................................................22
Paper misfeed in the bypass tray .........................................................................................................................23
Paper misfeed in the automatic duplexing unit.....................................................................................................24
Paper misfeed on the paper transport path ..........................................................................................................25
Paper misfeed in the fuser unit.............................................................................................................................26
Paper misfeed in the Job Separator and the Offset Tray (both optional) .............................................................28
Paper misfeed in the Bridge Kit (optional) ............................................................................................................29
Paper misfeed in the Finisher MJ-1107 and the Hole Punch Unit MJ-6104 (both optional) .................................29
Paper misfeed in the Saddle Stitch Finisher MJ-1108 and the Hole Punch Unit MJ-6104 (both optional) ...........33
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1108 (optional) ...................................37
Paper misfeed in the Inner Finisher MJ-1032N and the Hole Punch Unit MJ-6007 (both optional) .....................41
Paper misfeed in the Saddle Stitch Finisher MJ-1033 and the Hole Punch Unit MJ-6008 (both optional)...........44
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1033 (optional)...................................46
Clearing paper misfeeds caused by a wrong paper size setting ..........................................................................47
Clearing a Staple Jam ............................................................................................................ 52

Staple jam in the finisher ......................................................................................................................................52
Staple jam in the Saddle Stitch unit ......................................................................................................................58
Replacing a Toner Cartridge ................................................................................................. 61

Replacing a “Near Empty” toner cartridge ............................................................................................................65
Refilling With Staples............................................................................................................. 67

Refilling finisher staples........................................................................................................................................67
Refilling Saddle Stitch unit staples........................................................................................................................71
Cleaning the Charger ............................................................................................................. 75

Cleaning the Hole Punch Dust Bin ....................................................................................... 76
Hole Punch Unit MJ-6104 ....................................................................................................................................76
Hole Punch Unit MJ-6007 ....................................................................................................................................76
Hole Punch Unit MJ-6008 .................................................................................................................................... 78
Removal and Installation of the Exit Support Tray ............................................................. 79

1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed

Various screens are displayed on the touch panel depending on the state of the equipment. This section
describes how to solve problems with some of the screen examples.
Screen Description / Remedy

A message appears on the upper
part of the screen to notify users
of a problem, etc. For the major
examples, see the following
page.
 P.11 “Messages Displayed on
the Touch Panel”
The original or copy paper is

misfed. Remove it following the
guidance on the touch panel.
 P.16 “Clearing a Paper
Misfeed”
A cover is open. Check which

cover on the touch panel and
then close it securely.
When This Screen Is Displayed 9

Screen Description / Remedy

Toner has run out. Replace the
new toner cartridge.
 P.61 “Replacing a Toner
Cartridge”
The equipment requires adjusting

by a service technician.
Contact your service
representative with the error code
displayed on the right side of the
touch panel.
Never attempt to repair,

disassemble or modify the
equipment by yourself.
You could cause a fire or get an
electric shock.
Always contact your service
representative for maintenance or
repair of the internal parts of the
equipment.
10 When This Screen Is Displayed

Messages Displayed on the Touch Panel

A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of
problems and how to solve them are described in the table below.
Message Problem Description Corrective Action
Close *** cover. The cover indicated by *** is Check the cover on the touch panel and
open. close it.
Misfeed in *** Paper misfeed has occurred Remove the misfed paper following the
inside the equipment. guidance displayed on the touch panel.
 P.16 “Clearing a Paper Misfeed”
Check paper size setting on Paper misfeed has occurred Just removing the misfed paper does not
control panel for drawer N. because of the mismatch prevent another paper from being misfed.
Check the direction or size of between the paper size Be sure to correctly register the paper size
the paper. placed in drawer N and the in the equipment.
size registered for the drawer  P.47 “Clearing paper misfeeds caused
N in the equipment. by a wrong paper size setting”
Wait (Performing Self-check) The equipment is undergoing Wait until the adjustment is completed and
maintenance to keep its the message disappears.
imaging quality.
Check the original and set it The original is misfed inside of Remove the misfed original following the
again the Reversing Automatic guidance on the touch panel.
Document Feeder (optional).  P.18 “Paper misfeed in the Reversing
Automatic Document Feeder (optional)
(Lower)”
The direction or the size of the Check the direction and the size of the
original placed on the original and then replace it on the
Reversing Automatic Reversing Automatic Document Feeder.
Document Feeder is incorrect. Then reattempt the operation.
Change direction of original The orientation of the original Change the orientation of the original by 90
placed on the original glass is degrees and place it on the original glass.
incorrect.
Change from this mode The number of originals to be Ask your administrator for details of setting
Count over, cannot store scanned has exceeded the the limit for the number of copies.
anymore limit specified with the
department or user code
during scanning.
READY (SADDLE STITCH The saddle stitch tray of the Remove the paper from the saddle stitch
TRAY FULL) finisher is full of paper. tray of the finisher.
READY (CHECK SADDLE Staple jam has occurred in the Remove the jammed staples.
STITCH STAPLER) stapler of the saddle stitch  P.58 “Staple jam in the Saddle Stitch
unit. unit”
READY (CHECK SADDLE No staples are left in the Refill the staples.
STITCH STAPLER) stapler of the saddle stitch  P.71 “Refilling Saddle Stitch unit
unit. staples”
READY (CHECK STAPLER) Staple jam has occurred in the Remove the jammed staples.
stapler of the finisher.  P.52 “Clearing a Staple Jam”
READY (CHECK STAPLER) No staples are left in the Refill the staples.
stapler of the finisher.  P.67 “Refilling With Staples”
READY (TONER NOT The toner cartridge is not Install the toner cartridge correctly.
RECOGNIZED) installed. Or it is not installed  P.61 “Replacing a Toner Cartridge”
correctly.
The terminal of the toner Wipe the terminal with a soft cloth.
cartridge is stained.
A toner cartridge not Use a TOSHIBA-recommended toner
recommended by TOSHIBA is cartridge.
being used.  P.61 “Replacing a Toner Cartridge”
Messages Displayed on the Touch Panel 11


READY (HOLE PUNCH Hole punch dust bin is full of Remove the paper punchings.
DUST BIN IS FULL) paper punchings.  P.76 “Cleaning the Hole Punch Dust
Bin”
READY (FINISHER FULL) The receiving tray of the Remove the paper from the receiving tray
finisher is full of paper. of the finisher.
READY (INNER TRAY FULL) The exit tray of the equipment Remove the paper from the exit tray of the
is full of paper. equipment.
Cannot copy The number of originals to be Ask your administrator for details of setting
Check DEPARTMENT scanned has exceeded the the limit for the number of copies.
COUNTER limit specified with the
department code during
scanning.
Add paper No paper is left in a drawer or Set paper in the drawer or on the bypass
on the bypass tray. tray. The touch panel indicates which
drawer (or the bypass tray) has no paper.
To set paper, refer to the Copying Guide.
Call for service The equipment requires Contact your service representative with
adjusting by a service the error code displayed on the right side of
technician. the touch panel.
Never attempt to repair, disassemble or

modify the equipment by yourself.
You could cause a fire or get an electric
shock.
Always contact your service representative
for maintenance or repair of the internal
parts of the equipment.
Examine stapler in the Saddle Staple jam has occurred in the Remove the jammed staples.
Stitch unit stapler of the saddle stitch  P.58 “Staple jam in the Saddle Stitch
unit. unit”
Check staple cartridge in the No staples are left in the Refill the staples.
Saddle Stitch unit stapler of the saddle stitch  P.71 “Refilling Saddle Stitch unit
unit. staples”
Check staple cartridge No staples are left in the Refill the staples.
stapler of the finisher.  P.67 “Refilling With Staples”
Examine Stapler Staple jam has occurred in the Remove the jammed staples.
stapler of the finisher.  P.52 “Clearing a Staple Jam”
Saving energy - press START The equipment has entered Press any of the [START], [COPY],
button. into the energy saving mode [e-FILING], [SCAN], [PRINT], [FAX] and
since it has not been used for [ENERGY SAVER] buttons to clear the
a certain time. energy saving mode.
CHANGE DRAWER TO No paper suitable for the Place the suitable size paper for the
CORRECT PAPER SIZE original is set. original in the drawer.
The size of the original is not Replace the original while aligning the side
detected correctly because guides of the Reversing Automatic
the original is sent from the Document Feeder to its width so that it will
Reversing Automatic be placed straight.
Document Feeder (optional)
at a skew.
Time for periodic maintenance The equipment requires Contact your service representative for
inspection and maintenance maintenance.
by a service technician.
12 Messages Displayed on the Touch Panel


POWER FAILURE A job was interrupted by a The print or fax job may be incomplete.
power failure or some other Press [JOB STATUS] to check whether any
reason. jobs are unfinished.
To clear the messages, press the
[FUNCTION CLEAR] button twice.
ERASING DATA The Data Overwrite Enabler is This message is displayed if the Data
clearing the data. Overwrite Enabler (optional) is installed.
You can operate the equipment while the
message is displayed.
Check paper size setting on Paper misfeed has occurred Register the paper size correctly. Just
control panel for Bypass. because of a mismatch removing the misfed paper does not
Check the direction or size of between the paper size prevent another paper from being misfed.
the paper. placed in the bypass tray and  P.47 “Clearing paper misfeeds caused
the size registered for the by a wrong paper size setting”
bypass tray in the equipment.
Set the paper on the bypass The paper placed on the Remove the misfed paper and set the
tray again. bypass tray misfed. paper again.
Check the direction or size of The direction or the size of the Check the direction and the size of the
the paper on the bypass tray paper placed on the bypass paper and then replace it on the bypass
and press START tray is incorrect. tray.
The side guides of the bypass Align the side guides of the bypass tray to
tray do not fit the paper the paper length.
length.
Reboot the machine An error has occurred in the Rebooting the equipment may correct the
equipment and it stopped error: Press the [ACCESS] and [POWER]
normal operation. buttons on the control panel
simultaneously until a “pip” sound is heard
to turn the power OFF, and then turn it back
ON with the [POWER] button. (The warm-
up time in this case will take longer than
usual.)
Toner near Empty Toner is running out. Some toner is still left in the toner cartridge
while this message is displayed. You do
not have to replace the toner cartridge yet.
Prepare a new toner cartridge.
(About another 1000 copies, set at the time
of shipment, can be made after this
message appears.)
 Replace the toner cartridge after the

toner has completely run out. [Install
new toner cartridge] is displayed at
that time.
 If you want to replace the toner
cartridge though some toner is still
left, follow the procedure below:
 P.65 “Replacing a “Near Empty”
toner cartridge”


TONER NOT RECOGNIZED The toner cartridge is not Install the toner cartridge correctly.
installed. Or it is not installed  P.61 “Replacing a Toner Cartridge”
correctly.
The terminal of the toner Wipe the terminal with a dry soft cloth.
cartridge is stained.
A toner cartridge not Use a TOSHIBA-recommended toner
recommended by TOSHIBA is cartridge.
being used.  P.61 “Replacing a Toner Cartridge”
Install new toner cartridge No toner is left. Replace the toner cartridge.
 P.61 “Replacing a Toner Cartridge”
Please Empty Hole Punch The Hole Punch Unit dust bin Remove the paper punchings.
Waste is full.  P.76 “Cleaning the Hole Punch Dust
Bin”
DEPARTMENT Quota The copying, printing or For details of setting the quota, ask your
exceeded. scanning quota to the administrator.
Contact the Administrator. department has reached “0”.
Not enough Work Space to Internal memory available ran To print out the data for the originals stored
store originals out while scanning. (scanned) until the message appeared,
Will you print out stored press [YES] on the touch panel. To delete
originals? the stored data, press [NO].
USER Quota exceeded. The copying, printing or For details of setting the quota, ask your
Contact the Administrator. scanning quota to the user administrator.
has reached “0”.
USER and DEPARTMENT The copying, printing or For details of setting the quota, ask your
Quota exceeded. scanning quota to the user administrator.
Contact the Administrator. and department has reached
“0”.
Check under the Finisher tray An obstruction is placed under Remove the obstruction under the Finisher
and reboot the machine. the Finisher tray. tray and reboot the equipment.
The number of originals The number of originals to be Reduce the number of originals to be
exceeds the limits. scanned has exceeded the scanned, and try again.
The scanned data are limit of 1000 sheets during
deleted. scanning. (The magazine sort
or page number function is
used.)
The number of originals The number of originals to be To print out the data for the originals stored
exceeds the limits. scanned has exceeded the (scanned) until the message appeared,
Will you copy stored limit of 1000 sheets during press [YES] on the touch panel. To delete
originals? scanning. the stored data, press [NO].
LAN cable is not detected The LAN cable connection is Check the following items.
not detected.  Check that the LAN cable is connected
to the equipment.
 Check that there is no damage on the
connector of the LAN cable.
 Check that the LAN cable is open
circuited.
 Check that the LAN cable is connected
to the HUB. Check that there is no
damage to the connector.
 Check that the power is ON for the HUB
to which the LAN cable is connected.
 Check that the settings of the
communication speed and the Ethernet
method for the equipment and the HUB
are aligned.
14 Messages Displayed on the Touch Panel

1.TROUBLESHOOTING FOR THE HARDWARE
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. You can find the
listings of these error codes in Chapter 7.
 P.122 “Error Codes”

Clearing a Paper Misfeed

 Locating a paper misfeed
The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the
touch panel as follows:
Error code
Error message
Guidance for
clearing paper misfeeds
Paper misfeed symbols
The paper misfeed symbol helps you locate the paper misfeed.
1 2 3 4 5
13 12 11 10 9 8 7 6
1. Reversing Automatic Document Feeder (optional) (lower) ( P.18)

2. Reversing Automatic Document Feeder (optional) (upper) ( P.19)
3. Fuser unit ( P.26)
4. Automatic duplexing unit ( P.24)
5. Bypass tray ( P.23)
6. Drawer feeding portion ( P.20)
7. Large Capacity Feeder ( P.21) or Paper Feed Pedestal (both optional) ( P.21)
8. Paper transport path ( P.25)
9. Drawers ( P.22) or drawer of the Large Capacity Feeder (optional) ( P.22)
10.Job Separator, Offset Tray or Bridge Kit (all optional) ( P.28,  P.29)
11. Hole Punch Unit (optional) ( P.29, P.33, P.41, P.44)
12.Saddle stitch unit (optional) ( P.37, P.46)
13.Finisher (optional) ( P.29,  P.33,  P.37,  P.41,  P.44,  P.46)
The picture of the hardware device shown on the touch panel differs depending on the finisher options
installed.
16 Clearing a Paper Misfeed

 Clearing a paper misfeed

Clear the paper misfeed
1 Clear the paper misfeed following the guidance shown on the touch panel. Press or to scroll the
pages.
After clearing the misfeed, close all the opened covers.

2 The equipment starts the warm-up. Follow the guidance on the touch panel.
 Tips on removing the misfed paper

Note the following points in removing the misfed paper.
Remove the misfed paper carefully so as not to tear it.

To avoid tearing the misfed paper, remove the paper slowly with both hands. Using force may tear the paper,
making it more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper misfeed sign remains after removing the misfed paper:
Depending on the timing of the occurrence, no misfed paper may be found where the paper misfeed sign
indicates. If the sign does not disappear after you have removed the misfed paper, follow the steps as
instructed on the touch panel.
Do not touch the fuser unit or the metal portion around it.
Do not touch the fuser unit or the metal portion around it when you
remove the paper misfed in the right side of the equipment. This
could burn you or the shock could cause you to get your hand
injured in the machine.
Do not touch the photoconductive drum.

When you remove the paper misfed in the right side of the
equipment, be sure not to touch the photoconductive drum. This
could stain copy images.
Clearing a Paper Misfeed 17

 If paper misfeeds occur frequently

The following are the common causes of paper misfeeds. If the problem persists, check for the following
situations.
 An unsuitable original is placed on the Reversing Automatic Document Feeder.
 Unavailable paper with the equipment is used.
 Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in
the equipment.
 All the misfed paper has not been removed.
 There is too much of a gap between the paper and the side or end guide in the drawer.
 The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.
 Paper misfeed in the Reversing Automatic Document Feeder (optional) (Lower)
Open the Reversing Automatic Document Feeder.

1
Lower the green lever, open the reverse cover and

2 remove the original.
2
1
Close the Reversing Automatic Document Feeder.

3

 Paper misfeed in the Reversing Automatic Document Feeder (optional) (Upper)
Raise the lever and open the upper cover.

1
2
Remove the original.

2
Turn the inner green dial and remove the misfed

3 original.
Raise the green lever and open the transport guide.

4
Raise the guide plate under the transport guide, and

5 remove the original under the guide plate.

Close the transport guide.

6
Raise the original feeder tray, and remove the original
7 under the tray.
1
Lower the original feeder tray.

8
Close the upper cover.
9
 Paper misfeed in the drawer feeding portion
Open the feeder cover on the right side.

1
Remove the misfed paper from the drawer and close

2 the feeder cover.

If the paper is misfed on the cover side, remove it as shown in

the figure on the right.
 Paper misfeed in the Large Capacity Feeder (optional)
Open the feeder cover of the Large Capacity Feeder

1 on the right.
Remove the misfed paper and close the feeder cover.

2
 Paper misfeed in the Paper Feed Pedestal (optional)
Open the feeder cover of the Paper Feed Pedestal on

1 the right.

Remove the misfed paper and close the feeder cover.

2
 Paper misfeed in the drawers
Open the paper source drawer, and remove the

1 misfed paper. 2
Check that the guide width is correct, there is no

2 folded/curled paper or overloading, and then close
the drawer.
Be sure that the height of the stacked paper does not

exceed the line indicated inside of the drawer.
 Paper misfeed in the drawer of the Large Capacity Feeder (optional)
Open the drawer of the Large Capacity Feeder, and

1 remove the misfed paper. 2

Check that there is no folded/curled paper or

2 overloading, and then close the drawer of the Large
Capacity Feeder.

exceed the line indicated inside of the side guides.
 Paper misfeed in the bypass tray
Move the green paper holding lever toward the

1 outside.
The paper can now be removed.
Pull out the misfed paper in the bypass tray.

2
Place paper in the bypass tray again and then move

3 the green paper holding lever toward the inside. 2
If a sheet of paper is stained, folded or torn, replace it with a
new one.

 Paper misfeed in the automatic duplexing unit
Be careful not to let your fingers be caught between the equipment and the duplexing unit or
automatic duplexing unit.
This could injure you.
Open the automatic duplexing unit on the right.

1
Remove paper misfed on the paper transport path

2 above the fuser unit. (Only for e-STUDIO357/457/507)
While holding the green lever to lift up the transfer

3 unit, remove the misfed paper.
2
Lower the transfer unit carefully and then close the automatic duplexing unit.
4

 Paper misfeed on the paper transport path
Be careful not to let your fingers be caught between the equipment and the duplexing unit or

1
Open the transport guide toward you and remove the

2 misfed paper.
Be sure not to touch the photoconductive drum when

removing the misfed paper. This could stain copy images.
Close the automatic duplexing unit.

3

 Paper misfeed in the fuser unit
 Be careful not to let your fingers be caught between the equipment and the duplexing unit or
 Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the
machine.

1
Press down the two green fuser pressure release

2 levers until they stop.
The fuser pressure release levers will automatically return to

their original position when the automatic duplexing unit is
closed.
Open the transport guide holding the green knob and

3 then release the misfed paper. Pull the misfed paper
up or down as shown in the illustrations depending 2
on the position of the paper.
Pulling it up
1
Pulling it down

Remove the paper from the exit section.

4
When the finisher (optional) is installed, open the

5 Bridge Kit cover while holding the handle.
Remove the misfed paper.

6
When the finisher is installed, close the Bridge Kit

7 cover.
Close the transport guide holding the green knob.

8

9

 Paper misfeed in the Job Separator and the Offset Tray (both optional)
The procedure below is for e-STUDIO207L/257/307 with the Job Separator or the Offset Tray installed.
However, it does not apply to e-STUDIO357/457/507 with the Job Separator installed.
 Be careful not to let your fingers be caught between the equipment and the duplexing unit or
 Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the
machine.

1
Open the cover inside of the equipment.

2

3
Close the cover inside of the equipment.

4
5

 Paper misfeed in the Bridge Kit (optional)
Open the cover holding the handle of the Bridge Kit.

1
Remove the misfed paper inside the Bridge Unit.

2
If the misfed paper cannot be removed because the right
side is caught by the fuser unit, follow the steps on  P.26
“Paper misfeed in the fuser unit”.
Close the Bridge Kit cover.

3
 Paper misfeed in the Finisher MJ-1107 and the Hole Punch Unit MJ-6104 (both
optional)
Paper misfeed in the upper receiving tray
Raise the lever and open the upper receiving tray of

1 the finisher.
2

2

Open the cover holding the handle of the Bridge Unit.

3 When the Hole Punch Unit MJ-6104 is installed, proceed to step
5.

4 Proceed to step 8.
When the Hole Punch Unit MJ-6104 is installed
Open the Hole Punch Unit cover.

5
Turn the green knob to get the misfed paper out.

6
Close the Hole Punch Unit cover.

7


8
Close the upper receiving tray of the finisher.
9 Place your hands on the near and far side of the lever and push
to close the tray until it clicks.
Be careful not to let your fingers be caught between the

finisher body and the upper tray of the finisher.
The upper receiving tray can also be closed by pressing the

right side of the lever.
Misfeed in the lower receiving tray

1 the finisher.
2

2
Lower the shutter of the paper exit portion and

3 remove the paper.


4 When the Hole Punch Unit MJ-6104 is installed, proceed to step
6.

5 Proceed to step 9.
When the Hole Punch Unit MJ-6104 is installed

6
Turn the green knob to get the misfed paper out.

7

8


9

The upper receiving tray of the finisher can also be closed by

pressing the right side of the lever.
 Paper misfeed in the Saddle Stitch Finisher MJ-1108 and the Hole Punch Unit MJ-6104 (both optional)

1 the finisher.
2
Open the cover of the Hole Punch Unit when it is

2 installed.

Open the front cover of the finisher.

3
Remove the misfed paper from the right or left.

4

5
Remove the misfed paper inside the Bridge Unit.

6

If the paper size is small, turn the knob shown in the following figures to send the
7 paper, and then remove the misfed paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at
the same time.
When the Hole Punch Unit is not installed When the Hole Punch Unit is installed
Lower the shutter of the paper exit portion and

8 remove the paper.
Close the cover of the Bridge Unit.

9



Close the cover of the Hole Punch Unit when it is

11 installed.
Close the front cover of the finisher.

12

 Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1108
(optional)
Remove the misfed paper from the exit side of the

1 Saddle Stitch unit.

2
Holding the green knob, move the guide to the right.

3

4 the finisher.
2
Open the cover of the Hole Punch Unit when it is

5 installed.

Turn the knob shown in the following figures to send the paper, and then remove the
6 misfed paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at
the same time.
When the Hole Punch Unit is not installed When the Hole Punch Unit is installed
Some misfed paper may get inside of the Saddle Stitch unit depending on the location where the
misfeeding occurs. In this case, follow step 7.

to
close the tray until it clicks.


Turn the green knob to lower the paper until it is

8 hidden.

Holding the green knob, return the guide to the left.

9
Pull out the Saddle Stitch unit until it stops.

10
Open the transport guide on the right side.

11

12
Remove the paper from the inside of the Saddle

13 Stitch unit.

Close the transport guide.

14
Holding both green knobs with your fingers, open the

15 transport guide on the left.
1 1
Lower the two green levers.

16
2 2
Remove the paper.

17
Raise the two green levers.

18
2 2

Holding both green knobs with your fingers, close the

19 transport guide on the left.
1 1
Return the Saddle Stitch unit to its original position.

20
Close the cover of the Hole Punch Unit when it is

21 installed.

22
 Paper misfeed in the Inner Finisher MJ-1032N and the Hole Punch Unit MJ-6007 (both
optional)
Lift up the control panel and then open the front cover
1 of the finisher.

While holding the green lever, move the finisher to the

2 left until it stops.
2
1
Pull down the green lever on the right-hand unit of the

3 finisher.
The paper exit of the equipment opens.
Turn the green dial clockwise to send the paper and

4 remove it.
1
2
Return the green lever to its original position.

5
When the Hole Punch Unit is installed and used for

6 punching holes, while pulling the green dial toward 1
you, turn it to align the yellow marks on the parts.

Turn the upper green dial counterclockwise to remove

7 the misfed paper.
2
Turn the upper green dial clockwise to remove the

8 misfed paper.
Holding the green knob, open the upper cover.

9
Remove the misfed paper and then close the upper

10 cover. 2
While holding the green lever, open the Hole Punch

11 Unit to remove the misfed paper.
3

Return the Hole Punch Unit to its original position.

12
Carefully return the finisher to its original position.

13
Do not put your hand or fingers on the top of the
finisher when closing it.
They could be caught and this could injure you.

14
 Paper misfeed in the Saddle Stitch Finisher MJ-1033 and the Hole Punch Unit MJ-6008 (both optional)
Remove the misfed paper from the receiving tray

1 section.

2

Turn the green dial until the triangle mark falls within
3 the designated area of the label.
Move the upper green lever to the right and remove

4 the misfed paper.
2
Return the lever to its original position.

5
Open the upper cover of the finisher and remove the

6 misfed paper. 1
Close the upper cover of the finisher.

7


8
 Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1033
(optional)
Remove the paper misfed on the saddle stitch tray in

1 the lower left part of the finisher.

2
Move the lower green lever to the right and remove

3 the misfed paper.
Return the lever to its original position.

4


5
 Clearing paper misfeeds caused by a wrong paper size setting

Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray
and the size registered for the corresponding drawer or the bypass tray in the equipment. The message
“Check paper size setting on control panel for drawer N. Check the direction or size of the paper.” or “Check
paper size setting on control panel for Bypass. Check the direction or size of the paper.” appears on the touch
panel.
In this case, just clearing the misfed paper does not prevent another paper from being misfed. Be sure to
follow the procedure below.
Troubleshooting differs depending on how the paper misfeed has occurred:
 P.47 “Misfeed when making copies or prints (using a drawer)”
 P.49 “Misfeed when making copies or prints (using the bypass tray)”
 P.50 “Misfeed when printing from the FAX”
 Misfeed when making copies or prints (using a drawer)

Clear the paper misfeed following the guidance shown on the touch panel.
1
Open the paper source drawer, check that the guide
2 width is correct and there is no folded/curled paper or
overloading, and then close the drawer.

Close all the drawers or covers.

3

Press [YES] when “Cancel print job?” appears.

4 The print job is canceled.
If you do not want to cancel the print job

To restart the job without canceling it, replace the paper in the drawer with that corresponding to the
size set in the equipment after the paper misfeed is cleared. Then if you press [NO] in step 4, the job
can be restarted. In this case, it is not necessary to follow step 5 and later.
Press the [USER FUNCTIONS] button on the control

5 panel.
Press the [USER] tab to enter the [USER] menu and press [DRAWER].
6

Press the drawer button indicated in the message.

7
Press the paper size button corresponding to the paper placed in the drawer, and [OK].
8
Press the [USER FUNCTIONS] button to return to the basic menu and try copying or
9 printing again.
 Misfeed when making copies or prints (using the bypass tray)

Clear the paper misfeed following the guidance shown on the touch panel. Then close
1 all the covers.

Press [YES] when “Cancel print job?” appears.

2 The print job is canceled.
If you do not want to cancel the print job

To restart the job without canceling it, replace the paper on the bypass tray with that corresponding to
the size set in the equipment after the paper misfeed is cleared. Then if you press [NO] in step 2, the
job can be restarted. In this case, it is not necessary to follow step 3 and later.
Place the paper on the bypass tray and set the paper size.
3
Try copying or printing again.
4
 Misfeed when printing from the FAX
Pull out the drawer in which paper misfeeds occurred

1 and remove all the paper from it.
Place the paper corresponding to the set size in the

2 drawer.

Check that the guide width is correct and there is no

3 folded/curled paper or overloading, and then close
the drawer.

Clear the paper misfeed following the guidance shown on the touch panel. Then close
4 all the drawers and covers.
Printing resumes.

Clearing a Staple Jam

When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the
procedure below.
 P.52 “Staple jam in the finisher”
 P.58 “Staple jam in the Saddle Stitch unit”
 Staple jam in the finisher
 Finisher MJ-1107 / MJ-1108

1 An illustration of MJ-1107 is given in the right-hand figure.
Remove the staple cartridge.

2
Lower the guide while holding the knob.

3
Do not touch the stapling area.
The actual needle point could cause you personal injury.
Remove the top staple sheet.

4
52 Clearing a Staple Jam

Holding the knob, raise the guide, and return it to its

5 original position.
Remove the staples fallen between the staple

6 cartridge and the staple case or the ones in the staple
receiver.
Fit the staple cartridge into the stapler.

7 When fitting the staple cartridge, hold the green-labeled portion
of the bracket securely so that the bracket will not move.
Insert the cartridge until it is caught by the latch and fixed with a
click.

8
 Inner Finisher MJ-1032N
1 of the finisher.
Clearing a Staple Jam 53


2
1
Open the Hole Punch Unit while pushing the green

3 lever.
1
2

4

5

6



receiver.

9 Insert the cartridge until it is caught by the latch and fixed with a
click.

10

11


12
 Saddle Stitch Finisher MJ-1033

1

2

3

4



receiver.
Fit the staple cartridge on the stapler.

click.

8

 Staple jam in the Saddle Stitch unit
 Saddle Stitch finisher MJ-1108
Open the front cover of the finisher, and pull out the
1 Saddle Stitch unit until it stops.

2
1 1
2 2
Raise the guide while holding the knob.

3

4
Holding the knob, lower the guide, and return it to its


Fit the staple cartridge.

6 Insert the cartridge until it is caught by the latch and secured
with a click.
2 2
1 1

7 Close the front cover of the finisher.
Open the left cover of the finisher.

1

2
Push the green lever up.

3

Lift the shutter knob while pulling the green lever

4 downward. 2 1
Remove the stale sheet left.

5
Push the shutter knob down and return it to its


7 Insert the cartridge until it is caught by the latch of the staple
cartridge and is fixed with a click.
Close the left cover of the finisher.

8

Replacing a Toner Cartridge

When the toner cartridge runs out, the message “Install New toner cartridge” appears. Replace the toner
cartridge following the procedure below when you see this message.
To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner cartridges.
For e-STUDIO207L/257/307/357/457/507
Replacing a Toner Cartridge 61

Recommended toner cartridges
To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner
cartridges.
If you use a TOSHIBA-recommended toner cartridge, you can utilize the following three functions of this
equipment:
Cartridge detecting function:

This function checks if the toner cartridge is correctly installed and notifies you if it is not.
Toner remaining check function:

This function notifies you when there is little toner remaining in the cartridge, as well as notifying your
authorized service representative automatically by remote service.
Image quality optimization function:

This function controls image quality according to the characteristics of the toner to be used and enables
you to print images of an optimal quality.
If you are using a toner cartridge other than the one we recommend, the equipment may not be able to
detect whether it is installed or not. Therefore, even if the toner cartridge is correctly installed, the error
message “TONER NOT RECOGNIZED” appears on the touch panel and printing may not be performed.
You may also not be able to utilize the image quality optimization function, the toner remaining check
function, and the remote service function which notifies your service representative automatically.
If you are using a toner cartridge other than the one we recommend, toner is not recognized. If this is a
problem for you, please contact your service representative. Remember you will not be able to utilize the
Toner remaining check function and Image quality optimization function as we mentioned.
Never attempt to incinerate toner cartridges.

Dispose of used toner cartridges in accordance with local regulations.
Do not touch the terminal of the toner cartridge.

This may cause the equipment not to recognize the toner cartridge
or may damage the terminal.
Some toner remains in the toner cartridge while the message “Toner near Empty” is displayed. You do not
have to replace the toner cartridge yet, but if you choose to do so, follow the procedure  P.65 “Replacing
a “Near Empty” toner cartridge”.
62 Replacing a Toner Cartridge

Open the front cover of the equipment.

1
Hold down the green lever.

2 The toner cartridge is slightly pushed out.
Pull out the toner cartridge.

3
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges in accordance with local
regulations.
Shake the new toner cartridge strongly with the label

4 surface down to loosen the toner inside.
10
Pull out the seal in the direction of the arrow.

5

Insert the toner cartridge along the rail.

6 Insert the toner cartridge until it clicks.
Carefully pull the cleaner out until it comes to a stop,

7 and then carefully reinsert it straight into its original
position. Repeat this step a couple of times.
Check that the cleaning knob is fully inserted after cleaning.
Close the front cover.

8

 Replacing a “Near Empty” toner cartridge

The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner
cartridge.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not
have to replace the toner cartridge yet, but if you choose to do so, follow the procedure below.
Press [JOB STATUS].
1
Press the [TONER] tab.

2

Press [REPLACE TONER CARTRIDGE].

3
To replace a toner cartridge, press [YES]. To cancel, press [NO].

4
Replace the toner cartridge.

5 See  P.61 “Replacing a Toner Cartridge” for the correct procedure.
Press [FINISH].
6

Refilling With Staples

Refill with staples according to the following procedures when the staples in the stapler of the finisher and
saddle stitch unit run out.
 P.67 “Refilling finisher staples”
 P.71 “Refilling Saddle Stitch unit staples”
 Refilling finisher staples
 Finisher MJ-1107 / MJ-1108

1 An illustration of MJ-1107 is given in the right-hand figure.

2
Take the empty staple case out of the staple cartridge.

3 Pull up the empty staple case while pushing both sides as
shown in the figure.
Fit a new staple case on the staple cartridge.

4 Push the staple case hook into the staple cartridge socket until
you hear a click.
Refilling With Staples 67


5 When fitting the staple cartridge, hold the green-labeled portion
of the bracket securely so that the bracket will not move.
Insert the cartridge until it is caught by the latch and fixed with a
click.

6
If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 6.
 Inner Finisher MJ-1032N
1 of the finisher.

2
1

3 lever.
1
2
68 Refilling With Staples


4

Fit a new staple case on the staple cartridge.

you hear a click.

click.

8


9

10

1

2


Fit the new staple case into the staple cartridge.

you hear a click.

5 Insert the staple cartridge until it is caught by the latch and fixed
with a click.

6
 Refilling Saddle Stitch unit staples
 Saddle Stitch finisher MJ-1108
Open the front cover of the finisher, and pull out the
1 Saddle Stitch unit until it stops.

Remove the staple cartridges.

2 Replace both cartridges at a time.
1 1
2 2
Press the buttons on both sides of the cartridge.

3 The transparent cover of the cartridge is lifted.
After the transparent cover is lifted, take the empty

4 staple case out of the cartridge.
1
Fit the new staple case into the staple cartridge.

5 Insert it to the rear until it clicks.
In this step, do not remove the seal bundling the staples.
Press down the transparent cover of the cartridge.

6 Press it down until it clicks.

Pull out straight the seal bundling the staples.

7

2 2
1 1

9 Close the front cover of the finisher.
Open the left cover of the finisher.

1

2

Pull out straight the stopper holding the staples of

3 the new staple cartridge.

Close the left cover of the finisher.

5

Cleaning the Charger

If the inside of the charger is dirty, staining may appear on the copied image. Clean the charger following the
procedure below.
Open the front cover of the equipment.

1
Carefully pull the cleaner out until it comes to a stop,

2 and then carefully reinsert it straight into its original
position. Repeat this step a couple of times.
Check that the cleaning knob is fully inserted after cleaning.
Close the front cover.

3
Cleaning the Charger 75

Cleaning the Hole Punch Dust Bin

When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.
 Hole Punch Unit MJ-6104

1
Pull out the hole punch dust bin.

2
Dispose of the paper punchings.

3
Push back in the hole punch dust bin.
4
5
1 of the finisher.

2
1
76 Cleaning the Hole Punch Dust Bin


3 lever.
1
2
After moving the hole punch dust bin to the left, pull it
4 toward you.

5
6

7

8

9
Cleaning the Hole Punch Dust Bin 77


1
Pull out the hole punch dust bin.

2

3
4
5
78 Cleaning the Hole Punch Dust Bin

Removal and Installation of the Exit Support Tray

If a large number of sheets are printed at a time, some printed sheets may be pushed out of the exit tray.
Remove the exit support tray on the exit tray of the equipment when printing more than 300 sheets.
If the exit support tray is removed, the alignment of a large number of printed sheets can be improved and
about 500 sheets of Toshiba recommended plain paper can be loaded on the exit tray.
 To maintain the alignment of the printed sheets, use the exit support tray unless a large number of
sheets are printed.
 When an optional finisher or Job Separator is installed in the equipment, do not remove the exit support
tray. (e-STUDIO207L/257/307, in which the Offset Tray or Job Separator is installed, has no exit
support tray.)
Removing the exit support tray
Place your fingers in the 2 grooves on the exit

1 support tray and lift it up by pressing the latches
inward.
Installing the exit support tray
Hold the exit support tray so that the letter “F” on its
1 back points towards you.
Install the exit support tray.

2 Align the grooves on the exit tray with the protrusions on the
back of the exit support tray and push it until it clicks in order to
fix it.
Removal and Installation of the Exit Support Tray 79

2. TROUBLESHOOTING FOR COPYING
This chapter describes how to troubleshoot the problems on copying and copy output.
Copying Problems.................................................................................................................. 82
2 TROUBLESHOOTING FOR COPYING
Copying Problems
See the table below when you have a problem in operating copy function or have an unexpected copy output.
Problem Description Cause Corrective Action
Functions cannot be set. Another function that is Some functions cannot be combined.
unavailable for the For details, refer to Chapter 8 of the Copying
combination has already been Guide.
set.
Copying stops while The number of scanned To copy the scanned images, press [YES]. To
scanning the originals. pages has reached the cancel, press [NO].
(The message “The maximum.
number of originals
exceeds the limits Will
you print out stored
originals?” appears.)
Copying stops while No available internal memory To copy the scanned images, press [YES]. To
scanning the originals. remains. cancel, press [NO].
(The message “Not
enough Work Space to
store originals Will you
print out stored originals?”
appears.)
Copied image is too light. No toner is left. The message “Install new toner cartridge”
appears when no toner is left. Replace the
toner cartridge.
Copy density is set too light. Darken the density manually or try the
automatic density mode.
Copied image is too dark. Copy density is set too dark. Lighten the density manually or try the
automatic density mode.
Copied image has stains. The Original Cover (optional) Lower them fully to block the outside light.
or the Reversing Automatic
Document Feeder (optional) is
not fully lowered.
The original glass, platen Clean them.
sheet, scanning area and  P.139 “Regular Maintenance”
guide are stained.
The copy density is set too Lighten the density manually or try the
dark. automatic density mode.
A transparent original such as To copy a transparent original clearly, put a
a transparency or tracing sheet of blank, white paper behind the original.
paper is being used. Make sure that the paper is large enough to
cover the original.
Copy image is skewed. The original is sent from the Replace the original while aligning the side
Reversing Automatic guides of the Reversing Automatic Document
Document Feeder (optional) Feeder to its width so that it will be placed
at a skew. straight.
The gap between the paper Adjust the gap between the paper and the side
and the side guides in the guides so that it becomes appropriate.
drawer or the bypass tray is For details, refer to Chapter 1 and 2 of the
too large. Copying Guide.
82 Copying Problems
2 TROUBLESHOOTING FOR COPYING
2.TROUBLESHOOTING FOR COPYING

Copied image is partially The size or orientation of the Fit the copy paper size to the original or set
missing. copy paper and that of the the reduction ratio for the copy paper.
original are not consistent.
The reduction ratio is not
properly set.
The binding margin is too Set the binding margin width to fully cover the
wide. original.
For details, refer to Chapter 4 of the Copying
Guide.
The original is larger than the The outside part of the printable area cannot
printable area. be copied.
Copied image is blurred. There is a gap between the Lower the Original Cover (optional) or the
original glass and the original. Reversing Automatic Document Feeder
(optional) fully so that the original fully
contacts the platen glass.
The copy paper is damp. Replace it with dry copy paper.
Copied image has The charger is stained. Clean the charger.

unevenness in the  P.75 “Cleaning the Charger”
horizontal direction.
Copied image has black The scanning area or guides Clean them.
streaks in the horizontal are stained.  P.139 “Regular Maintenance”
direction.
The charger is stained. Clean the charger.

 P.75 “Cleaning the Charger”
Copying Problems 83
3. TROUBLESHOOTING FOR PRINTING
This chapter describes how to troubleshoot the problems on printing.
Print Job Problems ................................................................................................................ 86
Clearing print job errors ........................................................................................................................................86
Cannot remember the document password for a Private Print job.......................................................................87
Printing a document including many graphics takes time.....................................................................................87
Printer Driver Problems ......................................................................................................... 88

Cannot print (port setting problems) .....................................................................................................................88
Cannot print (SNMP Community Name problems)...............................................................................................88
Command line options not processed ..................................................................................................................88
Retrieval of printer configuration failed .................................................................................................................89
Cannot change settings on the [Device Settings] tab...........................................................................................89
Network Connection Problems ............................................................................................. 90

Cannot print with the equipment (network connection problems).........................................................................90
Cannot print with SMB print..................................................................................................................................90
Cannot print properly with AppleTalk print ............................................................................................................91
Client Problems ...................................................................................................................... 92

Checking the client status.....................................................................................................................................92
Hardware Problems................................................................................................................ 93
Print jobs not output .............................................................................................................................................93
3 TROUBLESHOOTING FOR PRINTING
Print Job Problems

This section describes how to clear the print jobs errors.
 Clearing print job errors

Problem Description
A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the
drawers of the equipment.
Corrective Action
Clear the error following the procedure below.
To print by placing paper on the bypass tray

Press the [JOB STATUS] which is blinking.
1
Place paper of the size specified with the computer on the bypass tray, and press the
2 [START] button.
Printing starts. Press [JOB STATUS] when printing has been completed.
Printing by selecting a paper size already placed in another drawer

You can perform printing with the paper already placed in the drawers. Some part of the image may not be
printed, however, if the paper size in the drawer is smaller than the one you have specified.
Press the drawer button you intend to use on the touch panel and press the [START] button.
86 Print Job Problems

3.TROUBLESHOOTING FOR PRINTING
 Cannot remember the document password for a Private Print job

Problem Description
I cannot remember the document password for my Private Print job.
Corrective Action
The document password for a Private Print job is never shown, once the job has been sent to the equipment.
To print the failed Private Print job, submit the document again as a new Private Print job.
The failed Private Print job remains unprinted in the job queue. To delete it, either way below is required.
Contact the administrator of the equipment.
 Enter the administrator’s password in the Private Print job list on the touch panel and delete the job.
For details, refer to the Printing Guide.
 Log on to TopAccess with the administrator’s password and delete the job in the Print Job list.
For details, refer to the TopAccess Guide.
 Printing a document including many graphics takes time

Problem Description
It takes time to print a document including many graphics from a Universal Printer Driver (PCL6).
Corrective Action
Since this may happen occasionally, clear the [JPEG Compression] check box of the [PDL Settings] tab in
[Customization] of the [Device Settings] tab before printing such documents.
Print Job Problems 87

Printer Driver Problems

This section describes the troubleshooting for the printer drivers.
For the error messages that appear during the installation of the printer drivers, refer to the Software
Installation Guide.
 Cannot print (port setting problems)

Problem Description
I cannot perform printing with the equipment.
Corrective Action
If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current
jobs queue nor are printed. Fix the problem following the procedure below:
1. Open the Printers folder from the Control Panel.
2. Right-click the printer driver icon.
3. Select Properties from the shortcut menu.
4. Select the [Ports] tab.
5. Make sure that the path to the printer and the device name are correct.
\\<device name>\print
<device name> is the same as the device name set from the touch panel. “print” may be “univ” or “ps3”
depending on the printer driver you use.
6. Click the [General] Tab and click [Print Test Page] to confirm that the settings are correct.
 Cannot print (SNMP Community Name problems)

Problem Description
Corrective Action
Check if the SNMP community names are the same in the following 3 settings.
 Equipment
 TCP/IP port of the [Ports] tab in the printer driver
 [SNMP Settings] dialog box of the [Others] tab in the printer driver
 Command line options not processed

Problem Description
All the print options are sent to the equipment at the beginning of the print job. If the print file already contains
print commands, they overwrite the command line options you set. For example, if the print file specifies Letter
paper, and you specify A4 paper with the lp command, the document is printed on Letter size paper.
Corrective Action
Change the properties of the document you intend to print to create another print file. Submit the print job
using the lp command without setting additional parameters.
88 Printer Driver Problems

 Retrieval of printer configuration failed

Problem Description
When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.
Corrective Action
The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
No Check... Yes No Corrective Action
1 Is the equipment turned on? Next Turn on the equipment.
Step 

2 Can you connect the computer to the Next Restart the equipment.
equipment via TopAccess? Step 

3 Does the same message appear again Check the printer driver port
when you access the property of the  End assignment and make sure that it is
printer driver? correct.
 Cannot change settings on the [Device Settings] tab

Problem Description
The [Device Settings] tab is grayed out and their settings cannot be changed.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the
[Device Settings] tab. Please log on with the Administrator.
Printer Driver Problems 89

Network Connection Problems

This section describes the troubleshooting for printing in the network connection environment.
See also the checklists by types of printing and operating systems on  P.108 “Printing Problems
(Network Related)”
 Cannot print with the equipment (network connection problems)

Problem Description
Corrective Action
See the checklist below to determine if the cause of the problem is related to a network.
If it is, see  P.108 “Printing Problems (Network Related)”. In that section, several OS- and printing method-
based check lists are provided to help you find the appropriate action to take.
No
Check... Yes No Corrective Action
.
1 Have you set the protocol settings so Next Set up the proper protocol.
they are compatible with your network Step 
and client protocol settings? 
2 Have you set up the appropriate type(s) Next Check the settings required for your
of print services that should be Step  printing environment.
supported? 
3 If you are using Novell print services, Set up the NetWare server.
did you set up the Novell side of Next Refer to the Software Installation
Step 
network printing, such as creating print  Guide.
servers and attaching the print queue?
4 If you set up Novell print services, can Next Refer to your Novell PCONSOLE or
you see the print job using PCONSOLE Step  NWAdmin user documentation for help
or NWAdmin?  with using these utilities.
5 Have you checked the gateway and Set up the TCP/IP correctly.
subnet settings to make sure that the Next
equipment is part of the same network Step 
gateway as the client from which you 
are trying to print?
6 Are other services and communications Refer to your network documentation or
performed over the network behaving in End  use a network diagnostic utility to
the normal and expected manner? identify the network problem.
 Cannot print with SMB print

Problem Description
When an attempt is made to print a document using an SMB connection, the job cannot be printed and such
messages continuously appear as “No more connections can be made to this remote computer” or “Your file
could not be printed due to an error”.
Corrective Action
SMB print is supposed to be utilized in a small network. If you can use Windows XP, Windows Vista, Windows
7, Windows 8, Windows Server 2003, Windows Server 2008, or Windows Server 2012 as a print server,
printing via the Windows Print Server is recommended.
If you cannot use the Windows Print Server in your network, use LPR print instead.
90 Network Connection Problems

 Cannot print properly with AppleTalk print

Problem Description
 Text will be printed as striped lines for an email message.
 Some text is not printed in a document.
 When a web browser is used, the web page is not printed in spite of the print job being sent to the
equipment.
Corrective Action
If the errors above occur with AppleTalk print, use LPR print instead.
Network Connection Problems 91

Client Problems
This section describes how to identify and correct the problems caused by the clients* connected to the
equipment.
* One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing.
 Checking the client status

Problem Description
The printing problems are caused by the printer driver settings, network settings, errors in the network
connections, and so forth. First, contact the administrator of the equipment to see if there is one of these kinds
of problems, or see the following sections:
 P.88 “Printer Driver Problems”

 P.90 “Network Connection Problems”
 P.108 “Printing Problems (Network Related)”
Another possible cause is one related to a client. If the print jobs sent from a specific client within a network
fail, the problem may be caused by the client.
The checklist below will help you identify the source of the error and direct you to information resolving the
problem. If the problem persists after you have followed all of the steps, contact your service representative.
No
.
1 Does the equipment work properly? Are Next Check the device status displayed in
copy jobs output properly? Step  the Device page of TopAccess.

2 See the Device page of TopAccess. Are If not, delete the job, install the required
the options specified for the job Next components, and try again. Contact
Step 
supported by the hardware  your service representative for further
configuration? information.
3 Can you print the jobs from other See the following section to fix the
clients? Next problem.
Step   P.90 “Cannot print with the
 equipment (network connection
problems)”
4 Have you ever printed successfully from See the following section to fix the
this client? Next problem.
Step 
  P.88 “Cannot print (port setting
problems)”
5 Did you set up the printer driver other Next See the following section to fix the
than by an SMB connection? Step  problem.
  P.90 “Cannot print with SMB print”
6 (For Macintosh only) Next Refer to the Software Installation
Can you see the equipment you created Step  Guide.
in the Selector? 
7 At this point, the problem is most likely to be related to a client-side error. Refer to the Printing Guide
to fix the problem.
92 Client Problems
Hardware Problems
This section describes troubles caused by the hardware device (the equipment).
If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the
network connection cannot be specified, a hardware problem is a possible cause of the trouble.
The following are common factors involved in the hardware problems:

 System board, cables, and connectors
 The equipment, and its (optional) components such as the duplexing unit or the Finisher
 System software or firmware of the equipment
 Print jobs not output

Problem Description
All the clients within a network fail to make the equipment output the print jobs.
Corrective Action
There remains a possibility that improper settings of the software such as printer drivers caused the problem.
However, a hardware error is possible, if none of the clients can print the jobs. Try the steps on the checklist
below. If the problem persists after you have followed all of the steps, contact your service representative.
1 Is printing prohibited from all connected See the following section to fix the
client computers? Next problem:
Step 
  P.90 “Network Connection
Problems”
2 Can you see the job from TopAccess or See the following section to fix the
another print monitoring utility, such as Next problem:
Step 
PCONSOLE or Print Manager?   P.102 “Locating the Equipment in
the Network”
3 Can you identify the problem with the See the following sections to fix the
error message or the error code and problem:
End 
resolve it?  P.120 “Error Messages”
 P.122 “Error Codes”
Also refer to the Printing Guide for more information on resolving output errors caused by software settings.
Hardware Problems 93
4. TROUBLESHOOTING FOR SCANNING
This chapter describes how to troubleshoot the problems of scanning.
Scanning Problems................................................................................................................ 96
Cannot E-mail my scans ......................................................................................................................................96
Cannot find the data saved in the shared folder...................................................................................................96
Cannot perform scanning from a PC with Office 2013 .........................................................................................96
4 TROUBLESHOOTING FOR SCANNING
Scanning Problems
This section describes troubleshooting for using scan data.
 Cannot E-mail my scans

Problem Description
I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the
specified e-mail address.
Corrective Action
Check the following points:
 The correct e-mail addresses are specified.
 The equipment is correctly configured for and connected to the network.
 For the SMTP Client settings, the SMTP server address is correctly set.
 For the SMTP Client settings, the Port Number is correctly set.
 For the SMTP Client settings, the settings for SSL and/or authentication are correctly set.
 The data size of the attached file is smaller than/equal to the maximum data size receivable on the
recipient’s side.
For details on the network settings, refer to the TopAccess Guide.

For details on e-mailing the scanned image, refer to the Scanning Guide.
 Cannot find the data saved in the shared folder

Problem Description
I have scanned a document and saved the copy in the shared folder of the equipment, but cannot locate the
saved file.
Corrective Action
 For Windows OS, search the network for the equipment using the search function of Explorer. The data
are stored in the equipment’s shared folder named “FILE_SHARE.”
 For Macintosh, make sure that the OS version is Mac OS X 10.3.x or later; a client computer running Mac
OS X 10.2.x or earlier cannot access the shared folder on the equipment. If your computer is running Mac
OS X 10.3.x or later, search the network for the equipment on Finder and access the folder named
“FILE_SHARE.”
 If you cannot find the equipment on the network, make sure that the SMB Server Protocol setting is
enabled on TopAccess.
For details on the network settings, refer to the TopAccess Guide.

For details on storing the scanned image, refer to the Scanning Guide.
 Cannot perform scanning from a PC with Office 2013

Problem Description
I cannot perform scanning from the equipment in a PC with Office 2013.
Corrective Action
Install an addin to invoke a scan driver for the equipment.
For details on how to install the addin, refer to the Software Installation Guide.
If the addin is not included in your DVD, contact your service technician.
96 Scanning Problems
5. TROUBLESHOOTING FOR e-Filing
This chapter describes how to troubleshoot the problems on e-Filing.
e-Filing Web Utility Problems................................................................................................ 98
e-Filing Web Utility terminates the session...........................................................................................................98
Numerous sub windows repeatedly appear .........................................................................................................98
Displaying the items in the Contents Frame takes a long time.............................................................................98
Error messages ....................................................................................................................................................99
5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems

This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the
error messages and the corrective actions for each message.
 e-Filing Web Utility terminates the session

Problem Description
The message “This operation will end your e-Filing session.” appears and e-Filing Web Utility returns to its top
page.
Corrective Action 1
Clicking the [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility
returns to its top page. In this case, try again to do the operation you intended.
Corrective Action 2
Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your
e-Filing session.” and the e-Filing session ends. Finish your current operation before you close the window.
Corrective Action 3
Operating the main window while the sub window is displayed leads to the message “This operation will end
your e-Filing session.” and the processing displayed on the sub window ends. Do not operate the main
window until the processing on the sub window has been completed.
 Numerous sub windows repeatedly appear

Problem Description
Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.
Corrective Action
Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from
“Internet Option” (for Internet Explorer).
 Displaying the items in the Contents Frame takes a long time

Problem Description
Displaying the items in the Contents Frame takes a long time.
Corrective Action
Displaying more than 100 items in the Contents Frame may take a long time. Fewer items can be displayed
more quickly.
98 e-Filing Web Utility Problems

5.TROUBLESHOOTING FOR e-Filing
 Error messages
See the table below to troubleshoot the problem if a message appears.
Message Corrective Action
Internal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON
and then try again. If the error message is still
displayed, contact your system administrator or
contact your dealer for support.
Your e-Filing Session has Timed Out. Please Exit from e-Filing and change the session timer
Restart. setting to be longer on the Setup page of the
TopAccess Administrator mode. Then restart it.
The items have been modified. The items are currently being modified by another
user. Try again after the other user has finished.
Cannot start e-Filing Session. The Disk is Full. Erase the unnecessary data from the Control Panel.
For instructions on how to delete data from the
Control Panel, refer to the e-Filing Guide.
Cannot create a Box. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Cannot create a Folder. The Disk is full. Erase unnecessary data using the administrative
hard disk space.
Cannot edit the Document. The Disk is full. Erase unnecessary data using the administrative
hard disk space.
Cannot insert Page. The Disk is full. Erase unnecessary data using the administrative
hard disk space.
Cannot archive Documents. The Disk is full. Erase unnecessary data using the administrative
hard disk space.
Cannot upload archived file. The Disk is full. Erase unnecessary data using the administrative
hard disk space.
Cut failed. Disk is full. Erase unnecessary data using the administrative
hard disk space.
Copy failed. Disk is full. Erase unnecessary data using the administrative
hard disk space.
Paste failed. Disk is full. Erase unnecessary data using the administrative
hard disk space.
Save failed. Disk is full. Erase unnecessary data using the administrative
hard disk space.
Cannot create a Folder. Maximum number of folders Delete unnecessary folders and create a new folder.
has been reached. You can create up to 100 folders in each box.
Cannot create a Document. Maximum number of Delete unnecessary documents and create a new
documents has been reached. document. You can create up to 400 documents in
each box and folder.
Cannot insert Page. Maximum number of pages has Delete unnecessary pages and insert a new page. A
been reached. document can contain up to 200 pages.
e-Filing Web Utility Problems 99

Message Corrective Action

Paste failed. Maximum number of page range is Delete unnecessary pages and paste pages in the
reached. document. A document can contain up to 200
pages.
Cut failed. The items have been deleted or modified. Refresh the page and make sure that the item was
deleted or is currently being modified.
Copy failed. The items have been deleted or Refresh the page and make sure that the item was
modified. deleted or is currently being modified.
Paste failed. The items have been deleted or Refresh the page and make sure that the item was
Delete failed. The items have been deleted or Refresh the page and make sure that the item was
Please enter valid password. Enter the correct password.
A folder with the name you specified already exists. Use a name that does not exist in the box.
Please try again.
Another user is archiving or uploading. Please try The document is being archived or uploaded by
again later. another user. Try again after the other user has
finished.
The Maximum Possible Archive Size exceeded. An archive file larger than 2 GB cannot be created.
Archiving is not Possible. Make sure that the archive file will be less than 2 GB
by archiving smaller groups of files instead of a large
one.
The Box cannot be erased. A document contained in A document contained in the box is being used by
Box is being used. another user. Try again after the other user has
finished.
The document is being used. Please try again later. The selected document is being used by another
user. Try again after the other user has finished.
File format doesn’t correspond. Please contact Contact your administrator to convert the archive file
Administrator. and try again.
e-Filing is not ready. Please try again later. e-Filing has not yet been activated. Try again later.
100 e-Filing Web Utility Problems

TROUBLESHOOTING FOR NETWORK
6.
CONNECTIONS
This chapter describes how to troubleshoot the problems on network connections.
Locating the Equipment in the Network............................................................................. 102
Cannot locate the equipment in the network ......................................................................................................102
Cannot locate the equipment with Local Discovery............................................................................................104
Equipment does not respond to ping command.................................................................................................106
LDAP Search and Authentication Problems...................................................................... 107

Network shutdown occurs or touch panel disabled after LDAP search..............................................................107
LDAP authentication takes a long time...............................................................................................................107
Printing Problems (Network Related)................................................................................. 108

SMB print in a Windows operating system environment ....................................................................................108
Raw TCP or LPR print in a Windows operating system environment ................................................................109
IPP print in a Windows operating system environment ......................................................................................109
Novell print in a NetWare environment............................................................................................................... 110
Macintosh environment ...................................................................................................................................... 111
UNIX/Linux environment .................................................................................................................................... 111
Network Fax (N/W-Fax) Driver Problems ........................................................................... 112

N/W-Fax Driver Installation Error Messages ...................................................................................................... 112
N/W-Fax Driver General Errors .......................................................................................................................... 113
Client Software Authentication Problems.......................................................................... 115

Cannot log in using client software..................................................................................................................... 115
Printing can be made even with incorrect user name and password ................................................................. 115
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network

 Cannot locate the equipment in the network
Problem Description
I cannot locate the equipment in the network.
Corrective Action
Improper settings may cause problems in locating the equipment in the network. Try the checklist below to
detect the cause of the problem. If the problem remains unsolved, contact your service representative.
No. Check... Yes No Corrective Action

1 Is the startup page printed out? If not, Set up the proper protocols.
wait until the communication comes Next
online. Examine the protocol settings Step 
listed on the startup page. Are they 
correct?
2 Print out a configuration page. Make Set up the proper protocol if required.
sure that there are not any Once you have located the equipment,
discrepancies or inconsistencies configure the port that it is mapped
between the current network settings correctly to the device.
and your network environment. Change Next
Step 
the network settings, if necessary. Use 
the Find Computer utility from your
Windows computer to locate the
equipment by its device name. Can you
find the equipment?
3 Can you locate other computers Check the network settings on the client
connected to the same network? Next computer to make sure that they are
Step 
 compatible with the network settings on
the equipment.
4 Check the link LED activity on the hub Contact your service representative.
and/or NIC of the equipment and the Next
client machine. Do the hardware Step 
components appear to be functioning 
properly?
5 Confirm whether the Ethernet cable is If “Link not detected” is displayed on the
normal. Does the current Ethernet ETHERNET setting screen, a contact
speed appear on the ETHERNET failure or disconnection may be
setting screen ([USER FUNCTIONS] - occurred in the cable.
[ADMIN] - [NETWORK] - [ETHERNET]) In this case, check the cable, and
? replace it with a new one, if required.
Furthermore, confirm whether the hub Furthermore, if the hub does not
you are using supports FULL mode. Next support FULL mode, connect the
Step 
Does the hub support its mode ?  equipment to the switching hub. When
the port setting of the switch is fixed at
half-duplex communication, change it to
any of 10/100/1000 Mbps, full-duplex
fixed communication mode or auto-
negotiation.
Contact your local network support
specialist for further assistance.
102 Locating the Equipment in the Network

No. Check... Yes No Corrective Action

6 Make sure that the device name for the Set up the NetBIOS name of the device
equipment is unique and verify that the correctly.
WINS and/or DNS server database are
not causing potential naming conflicts
with the network settings on the Next
Step 
equipment. If necessary, change the 
network settings on the equipment.
After the communication comes back
online, can you see the equipment in
the network?
7 If the network environment is using Contact your local network support
complex subnet or supernet structures, specialist for further assistance.
is the IP address used by the End 
equipment within the network structures
range of valid addresses?
Locating the Equipment in the Network 103

 Cannot locate the equipment with Local Discovery

Problem Description
Local Discovery cannot detect the equipment.
Corrective Action
The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader,
Address Book Viewer, Backup/Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot
automatically discover the equipment over the network, the most likely cause is limitations of the protocols
supported by the computer. In some cases, you need to add or update network components; however, first
see the checklist below to fix the problem.
No
.
1 Is SNMP enabled on the equipment? Next Enable the SNMP (MIB).
Step 

2 Are the SNMP setting of the equipment SNMP V1/V2: Check if the community
and that of the software the same? names of the equipment and the
Next software are the same.
Step 
 SNMP V3: Check if each item of the
SNMP setting of the equipment and the
software is the same.
3 Confirm that the protocol suite installed See the vendor’s website for
on the client computer has been information about product updates and
updated with the latest software for the Next technical supports.
given operating system. If your network Step 
only supports the IPX/SPX protocol, 
make sure that the most current version
of Novell Client software is installed.
4 Print an NIC Configuration page from Configure the proper protocol.
the equipment. Does the equipment Next
Step 
support the same protocol as the 
network?
5 Change the protocol settings from
TopAccess, if necessary, and reboot the Next
equipment for the changes to take End Step
effect. Repeat step 2. Was the device 
discovered?
6 Check the NIC Configuration page. Are Next Setup the TCP/IP settings correctly.
the IP address and subnet mask Step 
settings correct? 
7 Check the router to make sure that it is Adjust the router settings.
not filtering out the equipment packets. Next
Step 
Is the router processing equipment 
packets correctly?
8 Can another computer within the same See the following section to fix the
network segment discover the Next problem:
Step 
equipment?   P.102 “Locating the Equipment in
the Network”

6.TROUBLESHOOTING FOR NETWORK CONNECTIONS
No
.
9 Check the NIC Configuration page. Is Next Contact your service representative.
the Unit Serial Number part of the Step 
device name? 
10 Check link activities on the port being
used by the equipment and the integrity
of the network cable, hub, or switch that
End 
connects the equipment to the network.
Replace any network components that
you can tell or suspect are faulty.
Locating the Equipment in the Network 105

 Equipment does not respond to ping command

Problem Description
The equipment does not respond to a ping command.
Corrective Action
Check the network settings following the checklist below.
No
.
1 Confirm that the TCP/IP protocol suite Next Refer to the networking section of your
is installed on the client computer. Step  operating system documentation.

2 Look at the NIC configuration page and Enter the correct TCP/IP settings.
confirm that the TCP/IP settings are Next
correct. Is the IP address entered and Step 
valid? Are the Gateway and Subnet 
settings correct?
3 Reboot the equipment. Check the NIC Next The settings are not binding, contact
Configuration page that is printed out. Step  your service representative.
Are the TCP/IP settings correct? 
4 Try to ping the equipment again. Did the Next
equipment respond to the ping? End Step

5 Can you ping the equipment from any Contact your local network specialist for
other computer within the same Next a valid IP address for the equipment.
network? If not, the equipment might Step 
have an IP address that is out of range 
or invalid.
6 Can you ping to another computer Next Check the computer’s protocol settings
within the same network? Step  to make sure the gateway and subnet
 settings are correct.
7 If you have customized the device The NIC is faulty or improperly installed.
name, you can check if the NIC is Contact your service representative.
functional by restoring the default
settings. When the equipment Next
Step 
automatically reboots and an NIC 
Configuration page is printed, does the
device name include the NIC’s unit
serial number?
8 Check link activities on the port being Contact your service representative.
used by the equipment and also the
integrity of the network cable, hub, or
switch that is connecting the equipment End 
to the network. Replace any network
components that you suspect are faulty.
Can you ping the equipment now?

LDAP Search and Authentication Problems

 Network shutdown occurs or touch panel disabled after LDAP search
Problem Description
After performing the LDAP search, the network shutdown occurs or the touch panel is disabled.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your service representative.
No
.
1 Is the LDAP server correctly running? Next Confirm that the LDAP server is
Step  correctly running.

2 Is the LDAP server setting correctly Enter the correct LDAP setting. Re-
set? End  enter the correct password carefully
because it is displayed by asterisks.
 LDAP authentication takes a long time

Problem Description
It takes a long time to perform LDAP authentication on the touch panel.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your service representative.

1 Is the LDAP server correctly running? Next Confirm that LDAP server is correctly
Step  running.

2 Is the LDAP server setting correctly Enter the correct LDAP setting. Reenter
set? End  the correct password carefully because
it is displayed by asterisks.
LDAP Search and Authentication Problems 107

Printing Problems (Network Related)

Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the
TCP/IP environment using a DHCP server to assign IP addresses dynamically to devices. Using the default
settings also assures an easier network implementation, although you may be required to customize the
settings to accommodate them in your particular environment.
Some common network configurations are shown below, along with the steps required to configure the
equipment. If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the
equipment, contact your service representative.
 You can change the network protocol settings with the touch panel of the equipment or with TopAccess
(the Administration page).
 For the error messages that appear during the installation of the printer drivers, refer to the Software
Installation Guide.
 SMB print in a Windows operating system environment

1 Are the IP address properties correctly Next Set up the IP address correctly.
set? Step 

2 Is the Microsoft computer name (device Next Set up the device name correctly.
name) unique? Step 

3 Is the workgroup name valid and Next Set up the workgroup correctly.
correctly entered? Step 

4 When IPv4 is supported: Is the WINS When IPv4 is supported: Set up the
server address correctly set? WINS server address correctly, or enter
When IPv6 is supported: Is LLMNR for Next “0.0.0.0” for the WINS server address to
the IPv6 setting enabled? Step  disable the WINS service.
 When IPv6 is supported: Enable
LLMNR for the IPv6 setting referring to
the TopAccess Guide.
5 When IPv4 is supported: If the client When IPv4 is supported: Set up the
computers are located in different Next WINS server and enable it on the
Step 
segments, is the WINS service correctly  equipment to allow users access from a
provided? different segment.
6 Can you see the equipment in Windows See the following section to fix the
Network Neighborhood? Next problem:
Step 
  P.102 “Cannot locate the equipment
in the network”
7 Were the proper printer drivers Next Refer to the Software Installation
installed? Step  Guide to install the proper printer
 drivers.
8 Is the driver’s port name valid? Next Refer to the Software Installation
Step  Guide to configure the proper port.

9 Can you print with the equipment? See the following section to fix the
problem:
End   P.90 “Cannot print with the
equipment (network connection
problems)”
108 Printing Problems (Network Related)

 Raw TCP or LPR print in a Windows operating system environment

1 Are the IP Address properties correctly Next Set up the IP address correctly.
set? Step 

2 Is Raw TCP print correctly set? Next Set up the Raw TCP print service
Step  correctly.

3 Is LPR/LPD print correctly set? Next Set up the LPD print service correctly.
Step 

 drivers.
5 Is the Raw TCP or LPR port configured Next Refer to the Software Installation
with the correct IP address? Step  Guide to configure the proper port.

6 Can you print to the equipment? See the following section to fix the
problem:
problems)”
 IPP print in a Windows operating system environment
No
.
set? Step 

2 Is the HTTP server on the equipment Next Enable the HTTP server in the HTTP
enabled? Step  Network Service.

3 Is the IPP print correctly set? Next Set up the IPP print service correctly.
Step 

 drivers.
5 Is the IPP port configured with the Next Refer to the Software Installation
correct URL? Step  Guide to configure the proper port.

problem:
problems)”
Printing Problems (Network Related) 109

 Novell print in a NetWare environment
No
.
1 Are the IPX/SPX protocols enabled? Is Next Set up the IPX/SPX correctly.
the correct frame type selected? Step 

2 If applicable, did you successfully set up Next Set up the NetWare server properly.
queue-based print? Step 

3 Did you configure the equipment for a Next Set up the NetWare network settings
NetWare connection? Step  correctly.

4 Did you configure the equipment for Next Set up the NetWare print service
NetWare print service? Step  correctly.

 drivers.
6 Is the IPP port configured with the Next Refer to the Software Installation
correct URL? Step  Guide to configure the proper port.

7 Can you see the equipment in Windows Next Check that the SMB protocol is enabled
Network Neighborhood? Step  in the client computers.

problem.
problems)”
110 Printing Problems (Network Related)

 Macintosh environment
No
.
1 Is AppleTalk enabled on the Next Enable AppleTalk.
equipment? Step 

set? Step 

3 Is the equipment available in the Next Make sure that the AppleTalk zone is
Chooser when you click the LaserWriter Step  supported by the Macintosh client.
8 printer icon? 
4 Can you access any other network Next Refer to your Macintosh networking
device from the Macintosh computer? Step  documentation or contact Macintosh
 technical support.
5 Can another Macintosh computer on Refer to your Macintosh networking
the network print to the equipment? If documentation or contact Macintosh
so, compare the settings to determine End  technical support.
which need to be changed to support
print from this machine.
 UNIX/Linux environment
No
.
set? Step 

2 Is the LPR/LPD print correctly set? Next Set up the LPD print service correctly.
Step 

3 Did you successfully install the UNIX/ Next Refer to the Software Installation
Linux filters? Step  Guide to install UNIX/Linux filters.

4 Did you successfully create and set up Next Refer to the Software Installation
a print queue? Step  Guide to configure the print queue.

5 Can you print to the equipment using Set up UNIX/Linux access for the
LPD as the root? Next equipment to enable other users to print
Step  from the Bourne shell. Refer to your
 UNIX/Linux documentation for more
information.
6 Can you ping the equipment from your Try a remote ping from another server.
computer? Next If you can reach the equipment from
Step  that server, check for conflicts between
 the equipment and your current network
segment.
7 Is the LP Daemon functioning? Next Reload Daemon or restart the system.
Step 

8 Can you print to the equipment? End  Contact your service representative.
Printing Problems (Network Related) 111

Network Fax (N/W-Fax) Driver Problems

This section describes the troubleshooting for the Network Fax (N/W-Fax) driver.
 N/W-Fax Driver Installation Error Messages
For information on the installation of the N/W-Fax driver, refer to the Software Installation Guide.
 Setup needs to copy Windows NT files

Problem description
The wrong port type was selected from the Printer Ports dialog.
Corrective action
1. Click Cancel until the Add Printer Wizard terminates.
2. Select [Add Printer] from the [File] menu in the Printers folder to start the Add Printer Wizard, and then
perform the installation again.
3. When the screen for selecting a port is displayed, select [Local port] to add a printer.
 Client software DVD now required

Problem description
When adding a new printer driver, the end user did not choose the Have Disk option; instead, the user
selected the printer name from the Add Printer list.
Corrective action
1. Cancel the Add Printer Wizard.
2. Select [Add Printer] from the [File] menu in the printer folder to start the Add Printer Wizard, and perform
the installation again.
3. When the screen for selecting a printer is displayed, select [Have Disk].
4. Select [Use Existing Driver] to add another copy of an existing driver or browse to the subdirectory that
contains the appropriate *.inf file.
 File *.DRV on client DVD could not be found

Problem description
When adding a new printer driver, the user did not choose the Have Disk option but selected the printer name
from the Add Printer list.
Corrective action
1. Cancel the Add Printer Wizard.
2. Select [Add Printer] from the [File] menu in the printer folder to start the Add Printer Wizard, and perform
the installation again.
3. When the screen for selecting a printer is displayed, select [Have Disk].
4. Browse to the subdirectory that contains the appropriate *.inf file.
112 Network Fax (N/W-Fax) Driver Problems

 Location does not contain information about your hardware

Problem description
The path to the *.inf file selected during driver installation is too far away. In other words, there are too many
characters in the directory path.
Corrective action
Copy the directory containing the *.inf file to the local drive and resume installation.
 This port is currently in use

Problem description
The driver was either opened, printing a job, or in use by another printer or application, when you attempted to
delete it.
Corrective action
Make sure all print jobs have been completed before deleting a port. If there are still problems, exit all
applications and try again. Check each driver to see if another driver is using the same port. If so, first change
the driver’s port setting and delete the port.
 Problem with the current printer setup

Problem description
The driver was not set up properly, possibly because the installation procedure was not completed.
Corrective action
Delete the driver and either reinstall it from the Client Utilities/User Documentation DVD or download it from
this equipment.
 N/W-Fax Driver General Errors
 “Could not connect to the MFP device” appears

Problem description
When users are trying to access to the properties of the N/W-Fax driver, an error message “Could not connect
to the MFP device” appears.
Corrective action
Communication between the N/W-Fax driver and this equipment failed. Make sure that this equipment is
operating. If not, turn its power ON.
Connect the N/W-Fax driver with this equipment through the TopAccess. If the connection fails, reboot the
computer and this equipment.
 The fax jobs are not listed on the “Logs - Transmission” screen in
TopAccess
Problem description
When confirming the fax job logs on the “Logs - Transmission” screen in TopAccess, the fax jobs that are sent
are not displayed.
Corrective action
If the relevant fax job is not included in the Log list, your transmission job may not have been performed. In
this case, search for jobs without the department code in the “JOB STATUS - FAX” on the control panel. Then
select the relevant fax job and press the [SEND] button to resend it.
Network Fax (N/W-Fax) Driver Problems 113

 Fax transmission cannot be performed with a cover sheet

Problem description
In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax
transmission when a printer driver whose file name consists of 54 letters or more is specified for the default
printer and a Fax is sent with a cover sheet added from Microsoft Excel.
Corrective action
Set the file name of the printer driver in 30 letters or less.
114 Network Fax (N/W-Fax) Driver Problems

Client Software Authentication Problems

 Cannot log in using client software
Problem Description
I cannot log into the equipment using client software.
Corrective Action
If you cannot log into the equipment using client software, contact the administrator of the equipment. Since
the user name and password registered in the client software are used for authentication in the case of
automatic login, the log-in screen may not be displayed.
 Printing can be made even with incorrect user name and password
Problem Description
Even when an incorrect user name and password are entered in the log-in screen of the client software,
printing can be made.
Corrective Action
If the client software version is earlier than the system one in the equipment, printing may be performed even
when an incorrect user name and password are entered.
Install the latest client software.
Client Software Authentication Problems 115

CHECKING THE EQUIPMENT STATUS
7.
WITH TopAccess
This chapter describes how to check the status of the equipment with TopAccess.
Hardware Status Icons on TopAccess [Device] Tab ......................................................... 118
Error Messages .................................................................................................................... 120
Error Codes........................................................................................................................... 122
Error codes on print jobs ....................................................................................................................................122
Error codes on transmission and reception ........................................................................................................123
Error codes on scan jobs....................................................................................................................................126
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab

When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating
the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The
following are the icons displayed and their descriptions.
For details of the [Device] tab of TopAccess, refer to the TopAccess Guide.
Printer Error 1
This icon indicates a non-recommended toner cartridge is used and that the equipment has stopped printing.
Printer Error 2
This icon indicates:

 You need to remove paper from the exit tray of the equipment.
 You need to remove paper from the receiving tray of the Finisher.
 You need to remove the staples jammed in the Finisher.
 P.52 “Staple jam in the finisher”
 You need to remove the staples jammed in the Saddle Stitch unit.
 P.58 “Staple jam in the Saddle Stitch unit”
 You need to clear the hole punch paper bits from the Hole Punch Unit.
 P.76 “Cleaning the Hole Punch Dust Bin”
 The recommended toner cartridge is not being used.
 You tried to perform saddle stitching for a printing on mixed paper sizes.
 The equipment cannot load paper from the drawer of the External Large Capacity Feeder.
 The equipment cannot eject the paper to the exit tray of the equipment.
Cover Open
This icon indicates the front cover is open.
Toner Empty
This icon indicates no toner is left. It also indicates which color is empty:
Waste Toner Full
This icon indicates the waste toner box is full and requires replacing.
118 Hardware Status Icons on TopAccess [Device] Tab

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Paper Empty
This icon indicates no paper is left in a drawer.

Refer to the Copying Guide.
Paper Misfeed
This icon indicates a paper misfeed occurred. It also indicates the location of the paper misfeed.
Staples Empty
This icon indicates no staples are left in the Finisher.

 P.67 “Refilling With Staples”
Call for Service
Contact your service representative to have the equipment inspected.
Hardware Status Icons on TopAccess [Device] Tab 119

Error Messages
When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.
Messages concerning color printing are displayed only on MFPs and copiers that support color printing.
TopAccess Message Corrective Action

Cover Open - Please Close Cover. Close the front cover.
Paper Feeding Cover Open - Please Close Cover. Close the paper feeder cover.
Transfer/Transport unit Cover Open - Please Close Close the transfer/transport unit.
Cover.
Bypass Cover Open - Please Close Cover. Close the bypass cover.
Exit Cover Open - Please Close Cover. Close the exit cover.
Toner Cover Open - Please Close Cover. Close the toner cover.
Platen Cover Open - Please Close Cover. Close the platen cover.
Lower Tray Transport Cover Open - Please Close Close the lower tray transport cover.
Cover
Inserter Cover Open - Please Close Cover. Close the Inserter cover.
External Large Capacity Feeder Disconnect - Please Connect the External Large Capacity Feeder to the
Joint it to Copier. equipment.
LCF Cover Open - Please Close LCF Cover. Close the Large Capacity Feeder cover.
Drawer 1 Open - Please Close Drawer 1. Close the drawer.
Automatic Duplexing Unit Cover Open - Please Close the automatic duplexing unit cover.
Close Cover.
Relay Unit Cover Open - Please Close Cover. Close the Bridge Unit cover.
Finisher Joint Cover Open - Please Close Cover. Close the Finisher joint cover.
Finisher Door Open - Please Close Door. Close the Finisher door.
Lower Tray Delivery Cover Open - Please Close Close the lower tray delivery cover.
Cover
Lower Tray Front Cover Open - Please Close Cover Close the lower tray front cover.
Punch Unit Front Cover Open - Please Close Cover Close the Punch unit front cover.
Hole Punch Unit Open - Please Close Cover. Close the Hole Punch Unit cover.
Standard Output Tray Paper Full - Please Remove Remove the paper from the tray.
Paper.
Upper Tray Paper Full - Please Remove Paper. Remove the paper from the tray.
Lower Tray Paper Full - Please Remove Paper. Remove the paper from the tray.
Saddle Tray Full - Please Remove Paper. Remove the paper from the tray.
Job Separator 1 Full - Please Remove Paper. Remove the paper from the tray.
Job Separator 2 Full - Please Remove Paper. Remove the paper from the tray.
Paper Empty in Drawer 1 - Please Add Paper. Set the paper in the drawer.
Paper Empty in External Large Capacity Feeder - Set the paper in the External Large Capacity Feeder.
Please Add Paper.
120 Error Messages

TopAccess Message Corrective Action

Paper Empty in Large Capacity Feeder - Please Add Set the paper in the Large Capacity Feeder.
Paper.
Paper Misfeed in Job Separator - Please Clear Refer to the guidance on the touch panel to remove
Paper Path. misfed paper.
Paper Misfeed in Automatic Duplexing Unit - Please Refer to the guidance on the touch panel to remove
Clear Paper Path. misfed paper.
Paper Insertion Misfeed - Please Clear Paper Path. Refer to the guidance on the touch panel to remove
misfed paper.
Paper Misfeed in Printer - Please Clear Paper Path. Refer to the guidance on the touch panel to remove
misfed paper.
Paper Misfeed in Finisher - Please Clear Paper Remove the misfed paper from the Finisher.
Path. See  P.16 “Clearing a Paper Misfeed”.
Used Toner Container Full - Please Replace. Replace the waste toner box.
Staple Empty - Please Set Staple Cartridge Refill the Finisher staples.
See  P.67 “Refilling finisher staples”.
Open the front cover, and clean the slit glass and Clean the slit glass and the main chargers.
main charger.
Toner Not Recognized - Please Check Toner. Check and adjust the toner bottle.
Black Toner Empty - Please Install New Toner Replace the black toner.
Cartridge. See  P.61 “Replacing a Toner Cartridge”.
Cyan Toner Empty - Please Install New Toner Replace the cyan toner.
Magenta Toner Empty - Please Install New Toner Replace the magenta toner.
Yellow Toner Empty - Please Install New Toner Replace the yellow toner.
Black Toner Near Empty - Please Prepare New Prepare the new toner cartridge.
Toner Cartridge.
Cyan Toner Near Empty - Please Prepare New Prepare the new toner cartridge.
Toner Cartridge.
Magenta Toner Near Empty - Please Prepare New Prepare the new toner cartridge.
Toner Cartridge.
Yellow Toner Near Empty - Please Prepare New Prepare the new toner cartridge.
Toner Cartridge.
Confirm waste toner bottle is attached and close Confirm the waste toner box is securely attached
waste toner bottle cover. and close the waste toner box cover.
Close duplexing unit cover Close the duplexing unit cover.
Close receiving tray low cover Close the low cover of the receiving tray.
Prepare new waste toner box Prepare a new waste toner box.
Fatal Error - Please Contact Service Technician. Contact your service representative.
Main Motor Error - Please Contact Service Contact your service representative.
Technician.
Printer Input Error. Contact your service representative.
Scanner Error - Please Contact Service Technician. Contact your service representative.
Fuser Error - Please Contact Service Technician. Contact your service representative.
Error Messages 121

Error Codes
TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error
codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you
specify the cause of an error you might encounter.
Error codes concerning color printing are displayed only on MFPs and copiers that support color printing.
The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you
find an error code on the touch panel.
 Error codes on print jobs
Error
Problem Description Corrective Action
Code
4011 Job canceled The job was canceled.
Power failure Check whether the power cable is connected properly and
4021
is inserted securely.
HDD full error Delete unnecessary private print jobs and invalid
4031
department print jobs.
User authentication error The user performing the printing has not been
4041 authenticated or registered. Perform user authentication or
user registration.
Department code authentication Check the information about the department code
4042
error registered in this equipment.
There is something wrong with Ask your LDAP server administrator about it.
4045 the connection with the LDAP
server or its authority setting.
The number of prints has become The number of prints specified in department and user
4111 “0” management has become “0” at the same time. Set the
number again or perform initialization.
The number of prints has become The number of prints specified in user management has
4112
“0” become “0”. Set the number again or perform initialization.
The number of prints has become The number of prints specified in department management
4113
“0” has become "0". Perform initialization.
Job cancellation due to the 1. Put in a coin and perform printing again.
external counter error 2. Insert a card and perform printing again or contact your
administrator.
4121
3. Insert the Key Counter and perform printing again.
4. Clear the Schedule Print setting and perform printing
again.
Printing data storing limitation Printing with the data being stored to the HDD temporarily
4211 error (Proof print, Private print, Scheduled print, etc.) cannot be
performed. Use normal printing.
e-Filing storing limitation error Printing with the data being stored to the HDD (print and
4212 e-Filing, print to e-Filing, etc.) cannot be performed. Use
normal printing.
File storing limitation error The file storing function is set to “disabled”. Check the
4213
setting of the equipment.
Fax/iFax transmission failure The Fax/iFax transmission or N/W-Fax/iFax function is set
4214
to “disabled”. Check the setting of the equipment.
Private-print-only error Jobs other than Private printing cannot be printed. Perform
4221
Private printing.
122 Error Codes

Error
Code
4241 No Printer Kit/Printer Kit expired Install the Printer Kit or Printer/Scanner Kit correctly before
printing.
Please register if the trial period of the Printer Kit or
Printer/Scanner Kit has expired.
4242 No Scanner Kit/Scanner Kit Although the Printer Kit is installed, the Scanner Kit is not
expired installed; therefore, the Internet Fax function and Save as
file function using the N/W-Fax driver are not available.
Install the Scanner Kit correctly and try again.
Please register if the trial period of the Scanner Kit has
expired.
No authority to execute a job The user has not been authorized to perform this
4311
operation. Ask your administrator.
Not authorized to store a file The user has not been authorized to perform this
4312
Not authorized to store in e-Filing The user has not been authorized to perform this
4313
Not authorized to send a Fax/iFax The user has not been authorized to perform this
4314
Not authorized to perform printing The user has not been authorized to perform this
4321
in the specified setting operation. Ask your administrator.
Image data generation failure Check if the file to be printed is broken. Perform printing
4411
again or use another printer driver.
Double-sign encoding error A double-sign encoding error occurred because the PDF
4412 file is encrypted in unsupported script. Printing the file in
this function is impossible.
Font download failure Since the available number of fonts is exceeded, the font
4611
cannot be registered. Delete at least one font.
Font download failure Since there is no space in HDD, the font cannot be
4612
registered. Delete at least one font.
Font download failure Since an error has occurred, the font cannot be registered.
4613 Perform downloading again or regenerate the font data
first.
4621 Downloaded font deletion failure Check if the font to be deleted is registered.
 Error codes on transmission and reception
Error
Code
0012 Original misfeed Remove the misfed original.
0013 Door open Firmly close the open door.
0020 Power interruption Check the power interruption report.
Interruption by paper misfeeds Remove the misfed paper and reattempt the transmission.
0030
during direct transmission
Polling Error Check polling options setup (Security Code, etc.), and
0033
check whether the polling document exists.
Memory full Make sure that there is sufficient memory before making
0042
the call again.
0050 Line busy Reattempt the communications.
0051 Fax line cable disconnected Check if the fax line cable is connected. To clear the
message, press the [FUNCTION CLEAR] button twice.
Error Codes 123

Error
Code
Security Mismatch in Relay or Confirm the remote party’s Security Code, system
0053
Mail Box transmission password and your setup.
00B0- Signal Error or Line Condition Reattempt the communications.
00B500C0 Error
-
00C400D0
-00D2
HDD error Reattempt the communications. If the error still persists,
00E8
contact your service representative.
Software failure Reattempt the communications. If the error still persists,
00F0
Hardware noise Reattempt the communications. If the error still persists,
00F1
System access abnormality Turn the power OFF and then back ON. Perform the
1C10 problem job again. If the error still persists, contact your
service representative.
Insufficient memory Complete any running jobs first before performing the job
1C11 in error. If the error still persists, turn the power OFF and
then back ON, and try again.
Message reception error Turn the power OFF and then back ON. Perform the job in
1C12
error again.
Message transmission error Turn the power OFF and then back ON. Perform the job in
1C13
error again.
Invalid parameter If a template is being used, create it again. If the error still
1C14 persists, turn the power OFF and then back ON, and try
again.
Exceeding file capacity Ask your administrator to change the “Fragment Page
1C15 Size” setting for the Internet Fax setting, or reduce the
number of pages and try again.
Disk access error Complete any running jobs first before performing the job
1C30- in error. If the error still persists, turn the power OFF and
1C33
then back ON, and try again.
Image conversion abnormality Turn the power OFF and then back ON. Perform the job in
1C40 error again. If the error still persists, contact your service
representative.
HDD full failure during processing Reduce the number of pages of the job in error and
1C60 perform it again. Check whether the server or local disk
has sufficient space in its disk capacity.
Address Book reading failure Turn the power OFF and then back ON. Perform the job in
error again. Reset the data in the Address Book and
1C61
perform the job again. If the error still persists, contact your
Terminal IP address unset Ask your administrator to set the IP address of the
1C63
equipment.
Terminal mail address unset Ask your administrator to set the Email address of the
1C64
equipment.
1C65 SMTP address unset Ask your administrator to set the SMTP server address.
1C66 Server time-out error Check whether the SMTP server is operating properly.
SMTP server connection error Ask your administrator to set the login name or password
1C69 of the SMTP server and try again. Check whether the
SMTP server is operating properly.
124 Error Codes

Error
Code
Terminal mail address error Ask your administrator to check the SMTP Authentication
method or if there is an unpermitted character in the
1C6B Terminal mail address. Set the correct SMTP
Authentication method or delete the unpermitted character
in the Terminal mail address.
Destination mail address error Check if there is an unpermitted character in the
Destination Email address. Delete the unpermitted
1C6C
character and reset the appropriate Destination Email
address, then try again.
System error Turn the power OFF and then back ON. Perform the job in
1C6D error again. If the error still occurs, contact your service
representative.
SMTP client OFF Ask your administrator to enable the SMTP Client and
1C70
perform the job again.
SMTP authentication error Confirm that the login name and password are correct. If
1C71 SSL is enabled, make sure that SSL port number is
correctly set.
POP Before SMTP error Confirm that the POP Before SMTP settings and POP3
1C72
settings are correct.
1CC0 Job canceled The job was canceled.
Power failure Check whether the power cable is connected properly and
1CC1 is inserted securely. Check whether the power voltage is
unstable.
3A10 MIME format error Ask the sender to resend the Email in the MIME1.0 format.
3A20 Email process error Ask the sender to resend the Email.
Partial Email timeout error Ask the sender to resend the Email, or change the Partial
3A30
Wait time setting.
Invalid partial Email received Ask the sender to resend the partial Email in the RFC2046
3A40
format.
HDD full error Ask the sender to resend the Email by separating it into
several Emails. If this error occurs due to running out of
3A50
paper and too many waiting jobs being stored in the hard
disk, add paper to activate the other jobs.
Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email
3A70
setting and ask the sender to resend the Email.
Partial Email disabled Ask your administrator to enable the Enable Partial Email
3A80
setting and ask the sender to resend the Email.
3B10 Email format error Ask the sender to resend the Email.
Content-Type error Ask the sender to resend the Email with attached files that
3B20
are TIFF format.
3B40 Email decode error Ask the sender to resend the Email.
3C10, TIFF analysis error Ask the sender to resend the Email with attached files that
3C13 are TIFF format.
TIFF compression error Ask the sender to resend the Email with attached TIFF
3C20
files in the MH, MR, MMR, or JBIG compression.
TIFF resolution error Ask the sender to resend the Email with attached TIFF
3C30 files whose resolution is either 200 x 100, 200 x 200, 200 x
400, 300 x 300, or 400 x 400 dpi.
TIFF paper size error Ask the sender to resend the Email with attached TIFF
3C40 files that can be printed on paper permitted for the
equipment.
Error Codes 125

Error
Code
Offramp transmission error Ask the sender to specify the correct fax numbers and
3C50
resend the Email.
Offramp security error Confirm that the specified fax numbers are registered in
the address book of the equipment. If not, register the fax
3C60
numbers in the address book and ask the sender to
resend the Email with the correct fax numbers.
Power failure Confirm that the job is recovered or not. If not, ask the
3C70
sender to resend the Email.
3C90 OffRamp Fax transmission Confirm if the Fax Send Function of MFP setting is disable
disable error or not.
Destination address error Ask your administrator whether the DNS and mail server
3D10 settings are correctly set. If they are, ask the sender to
confirm that the destination address is correct.
Exceeding maximum offramp Ask the sender to specify up to 40 destinations for one
destinations offramp gateway job. The equipment cannot perform
3D20
offramp gateway transmission for more than 40
destinations.
Fax unit is not installed Make sure that the Fax unit is installed, or connected
3D30
correctly.
POP3 server communication error Ask your administrator whether the POP3 server address
is correctly set, and whether the POP3 server works
3E10
properly. If SSL is enabled, make sure that SSL port
number is correctly set.
POP3 server communication Ask your administrator whether the POP3 server works
3E20
timeout properly and the LAN cable is connected to the server.
POP3 login error Ask your administrator whether the POP3 user name and
3E30
password are set correctly.
POP3 login type error Ask your administrator whether the POP3 login type (Auto,
3E40
POP3, APOP) is set correctly.
3F10, File I/O error Ask the sender to resend the Email. If the error still occurs,
3F20 contact your service representative.
 Error codes on scan jobs
The error indications on scan jobs are done as follows:

 On TopAccess log list, messages indicating the status are displayed.
 On the touch panel of the equipment, error codes are displayed. See the listings below.
Error Code Problem Description Corrective Action

Email
Wrong Job status A system error has occurred during the
2C10, 2C12, sending of an Email. Try it again. If the error
2C13,
2C20-2C22 still persists, contact your service
representative.
Not enough memory Complete any running jobs first before
reperforming the job in error. If the error still
2C11
persists, turn the power OFF and then back
ON, and then try again.
126 Error Codes


Invalid parameter specified If you are using a template, create it again. If
2C14 the error still persists, turn the power OFF
and then back ON, and then try again.
Mail size exceeded limit or maximum size You are sending too many documents at a
2C15
time. Send them separately.
Disk access error Complete any running jobs first before
reperforming the job in error. If the error still
2C30-2C33
persists, turn the power OFF and then back
ON, and then try again.
Failed to convert image file format This error occurs when conversion to a
highly compressed PDF format fails. Do the
scanning again. If the error still persists, Use
the normal PDF format. When this error
2C40 occurs in conversion other than to a highly
compressed PDF format, turn the power
OFF and then back ON. Then try to scan
again. If the error still persists, contact your
Encryption error. Failure to create a file If the error still persists after reattempting,
2C43 turn the power OFF and then back ON. Then
make another effort.
Creating a file was not allowed Creating an unencrypted file was not
allowed. Configure the encryption settings
2C44
and try again. To create an unencrypted file,
consult the administrator.
Failure in making meta data Make sure that the template setting is
correct, and do the scanning again. If the
2C45
error still persists, turn the power OFF and
then back ON, and then try again.
HDD full failure during processing Reduce the number of pages of the problem
job and try again. Check whether the server
2C60
or local disk has sufficient space in its
capacity.
Failure to read Address Book Turn the power OFF and then back ON. Try
the problem job again. Reset the data in the
2C61 Address Book and reattempt it. If the error
still persists, contact your service
representative.
Terminal IP address unset Ask your administrator to set the IP address
2C63
of the equipment.
Terminal mail address unset Ask your administrator to set the Email
2C64
address of the equipment.
Failure to connect to SMTP server Make sure that the SMTP server is correctly
2C65, 2C66,
working or the SMTP server address has
2C69
been set correctly.
Failure to send Email message Turn the power OFF and then back ON. Try
2C6A scanning again. If the error still persists,
Error Codes 127


Invalid address specified in From: field Ask your administrator to check the SMTP
Authentication method or if there is an
unpermitted character in the Terminal mail
2C6B address. Set the correct SMTP
Authentication method or delete the
unpermitted character in the Terminal mail
address.
Invalid address specified in To: field Make sure that there is no unpermitted
character in the Destination mail address.
2C6C Delete any unpermitted character and reset
the appropriate Destination mail address,
then try again.
SMTP service is not available Ask your administrator whether the SMTP
2C70
service is enabled.
SMTP authentication error Confirm that the login name and password
2C71 are correct. If SSL is enabled, make sure
that the SSL port number is correctly set.
POP Before SMTP error Confirm that the POP Before SMTP settings
2C72
and POP3 settings are correct.
2CC0 Job canceled The job was canceled.
Power failure occurred Make sure that the power cable is
2CC1 connected properly and is inserted securely.
Resend the job.
Save as File
Wrong Job status Turn the power OFF and then back ON. Try
2D10, 2D12, it again. If the error still persists, contact your
2D13
Not enough memory Wait for a while and try again. If the error still
2D11 persists, turn the power OFF and then back
ON, and make another effort.
2D14 the error still persists, turn the power OFF
Exceeding maximum file capacity Divide the file into several files, or try again
2D15
in a single-page format.
Failure to create directory Make sure that the access privilege to the
storage directory is writable and also that the
disk in the directory has enough space, and
then try again. If more than one job is
performed simultaneously, the error may
2D30
occur because the disk temporarily runs out
of space. In this case, wait for a while and try
again. If the error still persists, turn the
power OFF and then back ON, and make
another effort.
128 Error Codes


Failure to create file Make sure that the access privilege to the
2D31, 2D33
another effort.
Failure to delete file Make sure that the access privilege to the
storage directory is writable and then try the
2D32 job again. If the error still persists, turn the
power OFF and then back ON, and then
Failure to convert image file format This error occurs when conversion to a
2D40 occurs in conversion other than to a highly
2D43 turn the power OFF and then back ON. Then
Creating a file was not allowed. Creating an unencrypted file was not
2D44
2D45
Failure to connect to network destination Make sure that the network folder is shared
Check destination path. in your network and try scanning again. If
the error still persists, ask your administrator
2D62
to check whether the IP address or path of
the server is correct. Also make sure that the
server is operating properly.
Specified network path is invalid. Check Make sure that you specify the correct
2D63
destination path. network folder and try scanning again.
Log on to file server failed. Check user name Make sure that you specify the correct user
and password. name and password to log on the file server,
2D64
or you specify the correct file server. Then
try scanning again.
There are too many documents in the folder. Delete the data in the local storage folder in
2D65
Failure in creating a new document the equipment and try scanning again.
2D66
capacity.
FTP service is not available Ask your administrator whether the FTP
2D67
service is configured correctly.
Error Codes 129


File Sharing service is not available Ask your administrator whether the SMB
2D68
protocol is enabled.
NetWare service is not available Ask your administrator whether the NetWare
2D69
protocol is enabled.
Failure to delete file Delete the files in the shared folder with
Explorer, turn the power OFF and then back
2DA6 ON, and reattempt the problem job. If the
error still persists, contact your service
representative.
Failure to acquire resource Turn the power OFF and then back ON. Try
2DA7 the problem job again. If the error still
persists, contact your service representative.
2DC0 Job canceled The job was canceled.
2DC1 connected properly and is inserted securely.
Resend the job.
Store to USB
Wrong Job status Turn the power OFF and then back ON. Try
2E10, 2E12,
the problem job again. If the error still
2E13
Not enough memory Wait for a while and try again. If the error still
2E11 persists, turn the power OFF and then back
2E14 the error still persists, turn the power OFF
Exceeding maximum file capacity Divide the file into several files, or reattempt
2E15
in a single-page format.
Failure to create directory Make sure that the access privilege to the
2E30
another effort.
Failure to create file Make sure that the access privilege to the
2E31, 2E33
another effort.
Failure to delete file Turn the power OFF and then back ON. Try
2E32 the problem job again. If the error still
130 Error Codes


Failure to convert image file format This error occurs when conversion to a
2E40 occurs in conversion other than to a highly
2E43 turn the power OFF and then back ON. Then
Creating a file was not allowed Creating an unencrypted file was not
2E44
2E45
There are too many documents in the folder. Delete the data in the local storage folder in
2E65
Failure in creating a new document the equipment and try scanning again.
2E66
capacity.
2EC0 Job canceled The job was canceled.
2EC1 connected properly and is inserted securely.
Resend the job.
Remote Scan, WS Scan, File Downloader
Failure to acquire resource Reattempt the problem job. If the error still
2A20 persists, turn the power OFF and then back
WS Scan function is not available Check if the WS Scan function is enabled. If
2A31
not, change it to “enabled”.
System fatal error Turn the power OFF and then back ON. Try
2A40
scanning again.
2A50 Job canceled. The job was canceled.
2A51 connected properly and is inserted securely.
Resend the job.
Authentication for WS Scan failed When Fax & Scan of Windows is used with
the WIA driver, check if the user name for
the login is registered. When the control
2A60
panel or EWB of the equipment is used,
check if the user name for the login is
registered.
Insufficient permission to execute Check if the user is authorized to perform
2A70
RemoteScan this job.
Insufficient permission to execute WS Scan Check if the user is authorized to perform
2A71
this job.
Error Codes 131


Insufficient permission to access e-Filing Check if the user is authorized to perform
2A72
box using scan utility this job.
Store to e-Filing
Job status failed Turn the power OFF and then back ON. Try
2B11 the problem job again. If the error still
Failure to access file Turn the power OFF and then back ON. Try
2B20 the problem job again. If the error still
Insufficient disk space Delete unnecessary documents in e-Filing
2B30
and try again.
Failure to access Electronic Filing Turn the power OFF and then back ON.
Retry the job in error. A folder with the same
name as an already existing document in
the Box cannot be created. Retry by
2B31
changing the folder name. Delete the
specified e-Filing or folder and reset them. If
the specified e-Filing or folder cannot be
deleted, contact your service representative.
Failure to process image Turn the power OFF and then back ON. Try
2B50 scanning again. If the error still persists,
Failure to process print image Make sure that the Function List can be
printed out. Try printing again. If the error
2B51
representative.
The storage period of e-Filing documents Check whether any necessary documents
2B71 will expire are stored in e-Filing. The documents will be
deleted in a few days.
The HDD for storing e-Filing data is running Delete all unnecessary documents in
2B80
out of space. e-Filing.
Insufficient memory Turn the power OFF and then back ON. Try
2B90 scanning again. If the error still persists,
Invalid box password specified Make sure that the password is correct and
try scanning again, or first reset the
password and then reattempt the scan.
When this error occurs in the printing of the
data in e-Filing, do this with the
2BA0
administrator’s password. If recovery is still
not completed or in case of an invalid
password for the operation of other printing
(opening the file, etc.), contact your service
representative.
Incorrect paper size, color mode or This size, color mode or resolution is not
2BA1 resolution supported by e-Filing. Please check the
paper size, color mode or resolution.
2BB0 Job canceled The job was canceled.
2BB1 connected properly and is inserted securely.
Resend the job.
System fatal error Turn the power OFF and then back ON. Try
2BC0 scanning again. If the error still persists,
132 Error Codes


Power failure occurred during e-Filing Make sure that the power cable is
2BD0 restore connected properly and is inserted securely.
Resend the job.
Failure to obtain the machine parameters Turn the power OFF and then back ON. Try
2BE0
scanning again.
Reached the maximum number of pages Reduce the number of pages of the job in
2BF0
error and perform the job again.
Reached the maximum number of Delete the documents from the boxes or
2BF1
documents folders.
2BF2 Reached the maximum number of folders Delete the folders from the boxes.
Network Settings
Syntax error, command unrecognized Check whether the Terminal mail address
and Destination mail address are correct.
2500 Check whether the mail server is operating
properly. Turn the power OFF and then back
ON. Try the problem job again.
Syntax error in parameters or arguments Check whether the Terminal mail address
and Destination mail address are correct.
2501 Check whether the mail server is operating
ON. Try the problem job again.
Bad sequence of commands Check whether the mail server is operating
2503 ON. Try the problem job again. If the error
representative.
Command parameter not implemented Check whether the mail server is operating
2504 ON. Try the problem job again. If the error
representative.
Mailbox unavailable Confirm that the destination Email
2550 addresses are correct. Check the access
privilege for the mailbox in the mail server.
User not local Confirm that the destination Email
2551 addresses are correct. Check whether the
mail server is operating properly.
Insufficient system storage The file is too large for the mailbox. Confirm
the mailbox size on the mail server. Transmit
2552 again in text mode or with a lower resolution.
If the error still persists, divide the document
and transmit again.
Mailbox name not allowed Check if there is an unpermitted character in
2553
the mailbox name in the mail server.
Error Codes 133

WHEN SOMETHING IS WRONG WITH THE
8.
EQUIPMENT
Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment.
This chapter also describes the daily care for the equipment.
When You Think Something Is Wrong With the Equipment............................................. 136

General operations .............................................................................................................................................136
Originals and paper ............................................................................................................................................137
Regular Maintenance ........................................................................................................... 139

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment

If you think there is something wrong with the equipment, check the following items.
 To see the functions of the equipment such as copy or print, refer to their operator’s manuals (the
Copying Guide and the Printing Guide respectively).
 Checking the operations or procedures may help you solve the problems. When you have what is not
clear in operating the equipment or you think something is wrong with it, the operator’s manual for the
function you are using will be helpful.
 General operations

The equipment does not The power cord is not Insert the power cord into the outlet until it
work at all. securely inserted into the comes to a stop.
outlet.
No icons or signs are The equipment is in the Sleep Press any of the [START], [COPY],
displayed on the touch mode. [e-FILING], [SCAN], [PRINT], [FAX] and
panel. [ENERGY SAVER] buttons to clear the Sleep
(The MAIN POWER lamp, mode.
the ON/OFF lamp and the Refer to the Quick Start Guide.
[ENERGY SAVER] button
light.)
No icons or signs are The power of the equipment is Press and hold the [POWER] button until the
displayed on the touch not turned ON. ON/OFF lamp lights.
panel. The equipment is in the Super Press and hold the [POWER] button until the
(Only the MAIN POWER Sleep mode. ON/OFF lamp lights to clear the Super Sleep
lamp lights.) mode.
Refer to the Quick Start Guide.
The touch panel is dim. The contrast of the touch Adjust the contrast lighter.
panel is adjusted lower. Refer to the MFP Management Guide.
The button does not The equipment is in the Press any of the [START], [COPY],
respond to my operation. energy saving mode. [e-FILING], [SCAN], [PRINT], [FAX] and
(“Saving energy Press [ENERGY SAVER] buttons to clear the energy
START button” appears on saving mode.
the touch panel.) Refer to the Quick Start Guide.
The button does not The equipment is in the Sleep Press any of the [START], [COPY],
respond to my operation. mode. [e-FILING], [SCAN], [PRINT], [FAX] and
(The MAIN POWER lamp, [ENERGY SAVER] buttons to clear the Sleep
the ON/OFF lamp and the mode.
[ENERGY SAVER] button Refer to the Quick Start Guide.
light.)
The button does not The power of the equipment is Press and hold the [POWER] button until the
respond to my operation. not turned ON. ON/OFF lamp lights.
(Only the MAIN POWER The equipment is in the Super Press and hold the [POWER] button until the
lamp lights.) Sleep mode. ON/OFF lamp lights to clear the Super Sleep
mode.
Refer to the Quick Start Guide.
The window “Enter The equipment is managed Enter your department code. If you do not
Department Code” under the department know it, contact the administrator of the
appears. management function. equipment.
The window “Enter the The equipment is managed Enter your user name and password. If you do
user name and Password” under the user management not know them, contact the administrator of
appears. function. the equipment.
136 When You Think Something Is Wrong With the Equipment

8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

A message is displayed on Some trouble occurred in the See the meaning of the message referring to
the touch panel. equipment (or the message is the listing below.
displayed just for an ordinary  P.11 “Messages Displayed on the Touch
operation). Panel”
 Originals and paper

The original is misfed. The original is unavailable on Check whether the original is available on the
the equipment. equipment.
Guide.
Paper is misfed. The paper is unavailable on Check whether the paper is available on the
the equipment. equipment.
Guide.
The paper size setting Match the size of the paper placed in the
registered for the equipment drawer or on the bypass tray and the size
is inconsistent with paper in a registered on the equipment.
drawer or on the bypass tray. For Details, refer to Chapter 1 and 2 of the
Copying Guide.
The stack of paper exceeds Remove some paper to set it within the height
the loading line indicated on limit line indicated on the side guide.
the side guide.
There is too much space Adjust the space between the paper and the
between the paper and the side guide or the end guide not to take much
side and end guides of the space. If the thick paper is misfed, take a little
drawer. space between the paper and the side guide.
Guide.
Hidden misfed paper has not Check the sign again on the touch panel to
been removed. see where the misfeed occurred.
Two or more sheets of Sheets of paper are stuck Loosen the stack of paper well and set them
paper are fed together. together. again.
Sheets do not align when Sheets are placed in the Check the printing side of the sheets and
exiting. drawer with the wrong side place them correctly. Information about the
up. printing side may be given on the wrapping
paper of the sheets.
If you cannot find which side is the printing
side, try printing on both sides to see if the
sheets align when exiting.
When You Think Something Is Wrong With the Equipment 137


The message indicating Sheets placed in the drawer Remove the sheets from the drawer, align
no paper does not are not aligned. them, and replace them.
disappear even after The side and end guides do Adjust the side and end guides to match the
paper is placed in the not match the paper size in paper size.
drawer. the drawer.
The paper is misfed at the end Pull out the drawer and remove any misfed
of the drawer. paper.
There is something other than Do not put anything but paper in the drawer.
paper in the drawer.
The amount of paper placed Place more than 10 sheets of paper in the
in the Large Capacity Feeder Large Capacity Feeder.
(optional) is too small.
138 When You Think Something Is Wrong With the Equipment

Regular Maintenance
We recommend that you clean the following portions weekly so that the originals can always be scanned in
unsoiled conditions.
 Be careful not to scratch the portions when cleaning them.

 When cleaning the surface of the equipment, do not use such organic solvents as thinner or benzine.
- This could warp the shape of the surface or leave it discolored.
- When using a chemical cleaning pad to clean it, follow the instructions.
2
1 3 4
1. Scanning area (surface of the long rectangular glass) / 2. Original glass

Wipe it with a soft dry cloth. If there are still stains remaining, wipe clean with a piece of soft cloth which
has been moistened with water and then squeezed well. Do not use liquids other than water (such as
alcohol, organic solvents or neutral detergent).
3. Guide / 4. Platen sheet
Clean the surface as follows depending on the extent of the staining.
 Clean it with a soft cloth.
 Clean it with a soft cloth lightly moistened with water.
 Clean it with a soft cloth lightly moistened with alcohol, and then wipe with a dry cloth.
 Clean it with a soft cloth lightly moistened with watered-down neutral detergent, wipe with a cloth
moistened with water, and then wipe with a dry cloth.
Regular Maintenance 139

INDEX
A N
AppleTalk print ..........................................................91 N/W-Fax driver ....................................................... 112
“Near Empty” toner cartridge - replacing ...................... 65
C Network Fax driver .................................................. 112
Cleaning Novell print ............................................................. 110
charger ..................................................................75
hole punch dust bin .................................................76 P
regular maintenance .............................................139 Paper misfeed .......................................................... 16
Clients ......................................................................92 caused by a wrong paper size setting ....................... 47
Command line option .................................................88 locating ................................................................. 16
Copying occurs frequently ................................................... 18
blurred image .........................................................83 tips on removing the misfed paper ........................... 17
copying stops .........................................................82 Paper misfeed - clearing
density ...................................................................82 automatic duplexing unit ......................................... 24
image missing ........................................................83 Bridge Kit .............................................................. 29
setting functions ......................................................82 bypass tray ............................................................ 23
skewed image ........................................................82 drawer feeding portion ............................................ 20
stained image .........................................................82 drawer of the Large Capacity Feeder ....................... 22
streaked image .......................................................83 drawers ................................................................. 22
uneven image .........................................................83 Finisher MJ-1107 and Hole Punch Unit MJ-6104 ....... 29
fuser unit ............................................................... 26
D Inner Finisher MJ-1032N and
Department code .....................................................136 Hole Punch Unit MJ-6007 ....................................... 41
[Device Settings] tab ..................................................89 Job Separator and Offset Tray ................................. 28
Document password ...................................................87 Large Capacity Feeder ........................................... 21
Paper Feed Pedestal .............................................. 21
E
paper transport path ............................................... 25
e-Filing Web Utility Reversing Automatic Document Feeder (lower) ......... 18
contents frame ........................................................98 Reversing Automatic Document Feeder (upper) ........ 19
error messages ......................................................99 Saddle Stitch Finisher MJ-1033 and
session ends ..........................................................98 Hole Punch Unit MJ-6008 ....................................... 44
sub windows ..........................................................98 Saddle Stitch Finisher MJ-1033 and
Energy saving mode .................................................136 Saddle Stitch Unit .................................................. 46
Error codes .............................................................122 Saddle Stitch Finisher MJ-1108 and
print jobs ..............................................................122 Hole Punch Unit MJ-6104 ....................................... 33
scan jobs .............................................................126 Saddle Stitch unit
transmission and reception ....................................123 of the Saddle Stitch Finisher MJ-1108 ...................... 37
Error messages ping command ........................................................ 106
e-Filing Web Utility ..................................................99 Port
TopAccess ...........................................................120 printer driver .......................................................... 88
touch panel ............................................................11 Print job errors .......................................................... 86
Exit support tray .........................................................79 Printer configuration - retrieving .................................. 89
H Printing environment
Linux .................................................................. 111
Hardware problems ....................................................93
Macintosh ........................................................... 111
I NetWare ............................................................. 110
Icons on TopAccess Novell print ............................................................ 90
call for service ......................................................119 UNIX .................................................................. 111
cover open ...........................................................118 Windows ..................................................... 108, 109
paper empty .........................................................119 Printing problems (network related) ........................... 108
paper misfeed ......................................................119 Private print job ......................................................... 87
printer error 1 .......................................................118
R
printer error 2 .......................................................118
Raw TCP print ........................................................ 109
staples empty .......................................................119
Regular maintenance .............................................. 139
toner empty ..........................................................118
waste toner full .....................................................118 S
IPP print ..................................................................109 Scan data
L e-mailing scan data ................................................ 96
saving in the shared folder ...................................... 96
LDAP authentication .................................................107
Sleep mode ............................................................ 136
LDAP search ...........................................................107
SMB print ......................................................... 90, 108
Local Discovery .......................................................104
Locating the equipment ................................... 102, 104
LPR print .......................................................... 90, 109
INDEX 141
Staple jam - clearing
Finisher MJ-1107 / MJ-1108 .....................................52
Inner Finisher MJ-1032N .........................................53
Saddle Stitch Finisher MJ-1033 ......................... 56, 59
Saddle Stitch finisher MJ-1108 .................................58
Saddle Stitch unit ....................................................58
Staples - refilling ........................................................67
Finisher MJ-1107 / MJ-1108 .....................................67
Inner Finisher MJ-1032N .........................................68
Saddle Stitch Finisher MJ-1033 ......................... 70, 73
Saddle Stitch finisher MJ-1108 .................................71
Saddle Stitch unit ....................................................71
Super Sleep mode ...................................................136
T
Toner cartridge - “Near Empty” message ......................65
Toner cartridge - replacing ..........................................61
U
User information ......................................................136
142 INDEX
DP-2072/2572/3072/3572/4572/5072
OME14002700
MULTIFUNCTIONAL DIGITAL SYSTEMS
Troubleshooting Guide
1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN
R140120O6900-TTEC
©2014 TOSHIBA TEC CORPORATION All rights reserved Ver00 F 2014-03

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MULTIFUNCTIONAL DIGITAL SYSTEMS

 How to read this manual

 Symbols in this manual

 Model and series names in this manual

Chapter 1 TROUBLESHOOTING FOR THE HARDWARE

When This Screen Is Displayed .............................................................................................. 9

Chapter 2 TROUBLESHOOTING FOR COPYING

Print Job Problems................................................................................................................. 86

Chapter 4 TROUBLESHOOTING FOR SCANNING

Scanning Problems ................................................................................................................ 96

Chapter 5 TROUBLESHOOTING FOR e-Filing

e-Filing Web Utility Problems................................................................................................ 98

Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Locating the Equipment in the Network............................................................................. 102

Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Hardware Status Icons on TopAccess [Device] Tab......................................................... 118

Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

When You Think Something Is Wrong With the Equipment............................................. 136

INDEX ................................................................................................................................................................... 141

When This Screen Is Displayed .............................................................................................. 9

Clearing a Staple Jam ............................................................................................................ 52

Replacing a Toner Cartridge ................................................................................................. 61

Refilling With Staples............................................................................................................. 67

Cleaning the Charger ............................................................................................................. 75

Removal and Installation of the Exit Support Tray ............................................................. 79

When This Screen Is Displayed

Screen Description / Remedy

The original or copy paper is

A cover is open. Check which

When This Screen Is Displayed 9

Screen Description / Remedy

The equipment requires adjusting

Never attempt to repair,

10 When This Screen Is Displayed

Messages Displayed on the Touch Panel

Messages Displayed on the Touch Panel 11

Message Problem Description Corrective Action

Never attempt to repair, disassemble or

12 Messages Displayed on the Touch Panel

Message Problem Description Corrective Action

 Replace the toner cartridge after the

Messages Displayed on the Touch Panel 13

Message Problem Description Corrective Action

14 Messages Displayed on the Touch Panel

1.TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel 15

Clearing a Paper Misfeed

Paper misfeed symbols

1. Reversing Automatic Document Feeder (optional) (lower) ( P.18)

16 Clearing a Paper Misfeed

1.TROUBLESHOOTING FOR THE HARDWARE

 Clearing a paper misfeed

After clearing the misfeed, close all the opened covers.

 Tips on removing the misfed paper

Remove the misfed paper carefully so as not to tear it.