Bulletin No.

: 19-NA-256
Service Bulletin Date: November, 2019

TECHNICAL
Subject: Diagnostic Tips for Knocking, Rattle, Squeak and/or Squeal Type Noise from Engine –
Engine Replacement Recommendations for HFV6 Gen 1 and Gen 2

This bulletin replaces PIP5216G. Please discard PIP5216G.

Model Year: VIN:

Brand: Model: Engine: Transmission:
from to from to
Enclave 2008 2020 3.6L (LLT, LFY)
3.0L
(LF1, LFW)
Buick LaCrosse 2010 2019
3.6L (LLT,
LFX, LGX)
Regal 2018 2020 3.6L (LGX)
3.6L
ATS 2013
2019 (LFX, LGX)
ATS-V 2016 3.6L (LF4)
3.0L (LGW)
CT6 2016 2020
3.6L (LGX)
3.0L
(LF1, LFW)
CTS 2007
2019 3.6L (LY7, LLT,
LFX, LGX)
Cadillac
CTS V-Sport 2014 3.6L (LF3)
2.8L (LAU)
3.0L
SRX 2007 2016
(LF1, LFW)
3.6L (LFX)
STS 2007 2011 3.6L (LY7, LLT)
XT5 2017 2020 3.6L (LGX)
XTS 2013 2019 3.6L (LF3, LFX)

Copyright 2019 General Motors LLC. All Rights Reserved.

Page 2 November, 2019 Bulletin No.: 19-NA-256

Model Year: VIN:

Brand: Model: Engine: Transmission:
from to from to
3.6L (LLT,
Camaro 2010 2020
LFX, LGX)
Caprice PPV 2012 2013 3.6L (LFX)
Captiva
2012 2015 3.6L (LFX)
Sport
3.6L
Colorado 2015 2020
(LFX, LGZ)
3.0L
Equinox 2008 2017 (LFW, LF1)
Chevrolet 3.6L (LFX)
Impala
2012 2016 3.6L (LFX)
VIN W
Impala VIN 1
(including 2014 2016 3.6L (LFR, LFX)
Bi-fuel)
Impala 2017 2020 3.6L (LFX)
Malibu 2008 2012 3.6L (LY7)
Traverse 2009 2020 3.6L (LLT, LFY)
3.6L (LY7,
Acadia 2007
LLT, LGX)
2020
3.6L
Canyon 2015
GMC (LFX, LGZ)
3.0L
Terrain 2010 2017 (LF1, LFW)
3.6L (LFX)
G6 2008 2010 3.6L (LY7)
3.0L
G8 2008 (LF1, LFW)
Pontiac
2009 3.6L (LY7, LLT)
3.0L (LFW)
Torrent 2008
3.6L (LLT)
AURA 2007 2009 3.6L (LY7)
Saturn VUE 2008 3.6L (LY7)
2010
OUTLOOK 2007 3.6L (LY7, LLT)

Involved Region or Country United States, Canada, Mexico

Some customers may comment on one or more of the following conditions:
• Knocking noise
Condition
• Seized engine
• Lower end squeak or squeal
Cause This condition may be caused by a crankshaft main or rod bearing failure.
Bulletin No.: 19-NA-256 November, 2019 Page 3

1. Verify there is metal in the engine oil by removing the oil pan.
2. Remove the main or rod bearing caps:
• If the main and/or rod bearing are not the cause of the debris, refer to SI for further
diagnostics.

Correction 3961446

3961447

• If the main and/or rod bearings are found to be the cause of the debris, before
deciding whether to replace the engine or repair it, refer to the Service Procedure
below before making that determination.
Page 4 November, 2019 Bulletin No.: 19-NA-256

Service Procedure

3966789

3961448 2. Inspect for damage to the cam caps journals and

camshaft journals on the heads (obvious signs of
metal through the cap).

3961450

1. Inspect the oil control solenoids for metal debris. 3961451

This shows the oil filter is in by-pass and unfiltered
oil with bearing debris was pumped into the oil
lubrication galleys, throughout the engine.
Bulletin No.: 19-NA-256 November, 2019 Page 5

Any of the above 3 instances would be cause to

replace the engine instead of repair.
While engine replacement at this point will be
necessary, additional inspections should also be made
for conditions:
– Sludging caused by lack of maintenance. Refer to
the latest version of Service Bulletin 16-NA-222.
– Global oil starvation caused by running the engine
very low on oil.
– Intentional abuse to the engine.
Important: If this is the case, then a call to TAC is NOT
required prior to engine replacement.
If these conditions exist, warranty could be declined or
feedback made on WPC inspection. Maintenance
documentation should be obtained in these instances
for warranty validation.
Clearly document your findings on your repair order, fill
out the cost worksheet, and call PQC only if required for
your dealer.
3961452
A repair and then replacement will usually be cause for
3. Inspect the timing chain idler sprockets for stiffness additional inspection and scrutiny that could result in
when turning (Should turn smooth and free). more questioning about the repair methods.
HFV6 engines are scheduled to be returned to the
WPC for inspection to verify the concern, as well as the
information provided in the repair order to support the
engine replacement.

Version 1
Modified Released November 13, 2019

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper WE SUPPORT VOLUNTARY
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your TECHNICIAN
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the CERTIFICATION
information.