Hans Fokum

Summary:
Senior Business Analyst/Certified Scrum Master with hands-on experience spanning over 10 years in competitive
international markets. Worked as Lead BA for both Development and UAT in Cloud Migrations, Business Intelligence,
MicroStrategy, Regulatory Reporting, ERP, CRM, Salesforce, SAP, SQL and ServiceNow. Have worked in Agile and
Waterfall deliveries.

Key Skills:
Microsoft Word, Data Analysis, E-Commerce, Cybersecurity, Power Bi, Business Analysis, Strategy, Project
Management, Change Management, Customer Relationship Management (CRM), Stakeholder Management, US
Army
 Power BI: Proficient in creating reports, dashboards, and data models using Power BI Desktop. Experience
with DAX for creating calculated columns and measures.
 Data Analysis: Skilled in data profiling, cleansing, and transformation using Power Query. Strong analytical
and problem-solving abilities.
 Business Analysis: Proven ability to gather and document business requirements, conduct stakeholder
interviews, and facilitate workshops.
 Data Visualization: Expertise in designing visually appealing and effective dashboards for communicating
complex data insights.
 Communication: Strong verbal and written communication skills, with the ability to convey technical
information to non-technical stakeholders

Certifications:
 Agile Certified Product Manager and Product Owner Credential (ACPM) -
 Microsoft Scrum Master Certified (SMC) - Bank of America
 salesforce - Bank of America
 IBM Certified BPM Business Analyst - Blueworks Live and Business
 Process Manager V8.5.6 - Johnson Controls
 AWS Certified Alexa Skill Builder - Specialty – Amazon

Professional Experience:

Johnson Controls, Oklahoma City, Oklahoma May 2023 – July 2023

Senior Business Analyst / Project manager
 Developed and maintained Excel macros for data analysis, reporting, and visualization.
 Documented all business processes and operating procedures from scratch for an early- stage startup.
 Collaborated with cross-functional teams to identify opportunities for VBA automation and implemented
solutions to streamline workflow processes.
 Continuously monitored and evaluated processes to find areas of improvement.
 Interchanged between IT and business contacts to manage project lifecycle, and ensured team achieved 96%
of deadlines by communicating realistic expectations.
 Implemented data mining techniques and collaborated with cross-functional teams to analyse data
requirements and ensure alignment with business objectives.
 Boosted process transparency by coordinating with stakeholders to develop Microsoft Visio diagrams for
improvement initiatives.
 Collaborated with stakeholders to gather and analyse business requirements, translating them into Power BI
reports and dashboards.
 Conducted data profiling, cleansing, and transformation using Power Query in Power BI to ensure high-
quality data for analysis.
 Use Power Bi to Document any specific configurations, settings, and steps that are critical for the migration
process.
 Closely monitoring business processes to integrate RPA to enhance the overall productivity by 65%
 Strategizing with all 12+ departments to better understand their specific needs and align them with business
strategy with RPA solutions
Bank of America, Oklahoma City, Oklahoma January 2018 – April 2023
Senior Business Analyst
 Gathered requirements through stakeholder interviews and customer survey to capture and document the
overall needs of the customer.
 Planning and designing the cloud infrastructure with AWS
 Led the selection and integration of Salesforce and Omni channel for enhanced productivity.
 Automated data processing tasks using VBA macros, resulting in a [percentage] improvement in efficiency.
 Conducted training sessions for team members on VBA best practices and usage.
 Developed BPMN Process Flows for Inventory Management, Stock Transfer, Purchase Order, Quotes,
Purchase Requisition, Shipment, Sales Order, Production and Planned Order.
 Accelerated the Business CRM initiative by leading the PMT CRM Excellence Centre, executing best practice
solutions, and governing change management.
 Developed UML and BPML diagrams and Wireframes for development and maintenance Of specifications,
application function and implementation of the ERP system.
 Implemented end-to-end tracking, troubleshooting, root cause analysis, and resolution for financial
applications obtaining additional vendor support necessary.
 Collaborated with IT team for the setup, configuration, testing and troubleshooting of modules, including
Inventory Management, Sales and Order Management and Procurements.
 Generate entire project requirements and created Process Flows for Nuance’s CRM
 Application, including Salesforce.com, focusing on Service Cloud and Communities.
 Participated actively in all Scrum and retrospectives with IT Developers, as well as CRM strategy sessions
with Commercial Excellence Leaders.
 Developed Process maps to measure, assess, and improve CRM end-user engagement and adoption across
PMT commercial platforms; monitor KPIs for CRM Efficacy and end-user satisfaction results.
 Worked as SME and lead BA for GAP analysis.
 Developed Epic and low-level User stories for Product Backlogs on JIRA

Amazon, Seatle, Washinton February 2016 – April 2017

Business Change Analyst
 Generated and documented functional and non-functional requirements from stakeholders relevant to the
migration program.
 Developed BPMN Process Flows for Stock Transfer, Purchase Order, Quotes, Purchase Requisition, Shipment,
Sales Order, Production and Planned Order.
 Developed epic and low-level User stories for Product Backlogs on JIRA.
 Modelled and produced TO-BE business process from AS-IS processes using UML creating custom and
standard report summarizing financial, business or economic data for review by managers, clients,
executives and other stakeholders.
 Assisted with Workshops and meetings with stakeholders at various levels within the organization to reach a
mutual agreement on the migration design.
 Located patterns and anomalies in data using ad hoc query/visual discovery and articulated the structure,
components, and relationship of data models.
 Recorded data specifications for the business intelligence and information technology reports, dashboards,
and other outputs.
 Maintained interface mapping tables and configuration of data for relevant units.
 Worked with implementation teams to develop transformation plan for transformation events and
consolidated plans into business unit plan. Also supported the overall transformation plan.
 Kept a tab of requirement status throughout the project to assist in the enforcement of data migration
project schedules and deadlines.
 Took part in user management and access control in an audited environment.
 Identified RISKS and structure Issues for different business units in relation to the data migration, ran
accurate analysis and incorporated recommendations, focused on results.
 Worked to a waterfall methodology in Tranche 1, changing to Agile/Scrum methodology in Tranche1.5
 Collaborated with the Project Team to prioritize and agree on delivery of analysis service in line with the
migration implementation deadline.
Rogers, Inc, Detroit, Michigan January 2015 - February 2016
Assistant Operations Manager
 Assisted in strategic planning and the execution of operational initiatives.
 Managed daily operations and collaborated with cross-functional teams to ensure seamless coordination.
 Conducted regular audits to ensure compliance with industry regulations and company policies.
 Negotiated contracts with suppliers and vendors to optimize costs and ensure timely delivery of goods and
services.
 Led a team of 8 in executing key operational functions, contributing to a 20% improvement in productivity.
 Implemented cost-control measures, resulting in a 15% reduction in operational expenses.
 Established and maintained effective communication channels between departments, fostering a
collaborative work environment.
 Led several Lean Six Sigma projects which drove process improvement using lean Six Sigma tools in areas
including 5S, waste reduction, and process flow balancing.
 Administered expense and travel policies by working with the accounting team to become the departments’
subject matter expert on the expense report management software.

Rogers, Inc, Detroit, Michigan September 2013 - December 2014

Intern Human Resource
 Supported HR team in daily tasks, including maintaining personnel records and updating HR databases.
 Assisted in the coordination of employee training programs and workshops.
 Contributed to the development and implementation of HR policies and procedures.

Education:
 Master of Business Administration - MBA, Business Administration and Management, University of
Phoenix, AZ
 Bachelor& degree, Information Technology, University of Buea
 Associate degree, Small Business Administration/Management, University of Buea