Ahmed Jehangir

[email protected]
646.384.3862

SUMMARY:
 Overall 10Years of experience as a Business System Analyst in the Healthcare, Banking, and
Insurance domain
 Concept-to-execution, results-driven, and performance-focused project manager/Lead
Analyst, with comprehensive experience in overseeing diverse facility operations;
 encompassing core business process, staff training and development, and project and
administrative management.
 Project Manager with strong critical thinking and decision-making skills having around
 6+ years of experience in managing and coaching multiple cross-functional and high-
performing teams in Application Development- Web, Analytics, and DevOps for large
enterprises. Armed with well-honed technical, communication, analytical, and problem-solving
aptitudes. Equipped with proven capability to create and implement policies and procedures
to drive efficient and productive operations.
 Worked on SQL Server, Query database to extract a set of data for the required condition to
support analysis and manipulate using excel to arrive at a conclusion.
 Knowledge in Data Modelling and process modeling using a structured approach using MS
Visio, Enterprise Architect.

CORE COMPETENCIES:
 Strategic Master Planning and Scheduling
 Microsoft Office Suite Proficient
 Supply Chain Management
 Cross-functional Leadership and Collaboration
 Strong Interpersonal Skills
 Cost and Budget Procedures P&L

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile, Mini spec

Requirement Management: JIRA, HP ALM, Clear Quest, MS Project,
Rational Rose, SharePoint 2013
Documentation: Visio, MS Office, UML, SharePoint

Databases: Oracle 11g, MS SQL SERVER, TOAD, T-SQL

Operating Systems: Windows, Linux

PROFESSIONAL EXPERIENCE:
Defense Health Agency/Department of Defense Falls Church VA March 2020 – Present
Cape Fox Facilities Services
Project Manager/Lead Business Analyst

Security Clearance Acquired: Public Trust

Roles & Responsibilities:

 Plan all aspects of the application efforts from concept through deployment
 Create project schedules, obtain and commit resources for all phases of development, and
ensure that the application meets or enables the business requirements
 Develop automation for daily reports resulting in higher performance, lower operation costs,
and customer satisfaction.
  Elicit requirements using a variety of methods including interviews, document analysis,
requirements workshops, surveys, site visits, use cases, scenarios, and business workflow
analysis.
 Wrote complex SQL queries and optimized SQL Queries.
 Analysing data elements and validated data by writing complex SQL queries and optimizing
SQL queries.
 Worked on SQL Server, Query database to extract a set of data for the required condition to
support analysis, and manipulate using excel to arrive at a conclusion
 Collaborate with UI/UX, API, and system teams to support development initiatives knowledge
of JSON involved
 Understanding of SOA, Webservices, HTTP, XSD, and JSON.
 Integrate feedback from multiple internal and external stakeholders to create and manage a
plan to address harmonization, implementation, and technical errors and improvements
 Manage project status, changes in requirements, changes in resources, and impacts on
meeting established timelines, tasks, milestones, and objectives
 Lead as the conduit between the customer community (internal and external customers) and
the software development team through which requirements flow
 Administrate client contracts including working with the customer to collect and document
requirements, working with the internal team to estimate the level of effort, and working with
internal teams to establish pricing for new projects and contract
 Collaborate with the PMO, Product Management, Solution Architects, Business Partners,
Application Development, and Software Quality Assurance Teams to understand the scope,
solutions, constraints, and risks
 Communicate identified risks and collaborate in developing mitigation strategies
 Lead and resolve project management-related issues and risks across DHA applications
 Develop client briefing documents, reports, and presentations
 Provide guidance in the execution of a wide variety of project management activities to
ensure that team members are managing schedules, resources, and quality
 Provide guidance with the application of advanced concepts, techniques, and processing
methods with regard to project management activities
 Monitors project activities for achieving agreed-upon milestones, verifying and validating cost
projections, meeting user requirements, and delivering projected benefits.
 Lead the conduct of broad analytical and evaluation studies, reviews, and analyses of
policies, performance, and trends.
 Provide clear and concise status reports on team execution to senior internal leadership and
customer stakeholders.
 Provide alignment of project schedules to meet program objectives
 Lead as the liaison between the business units, technology teams, and support teams
 Provide requirements specifications according to standard templates, using natural language

Quest Diagnostics Chantilly VA September 2019 – March

2020
Senior Business Analyst
Responsibilities:
 Oversee the project teams for software development projects to ensure a successful delivery
of internally developed  
 Gather and document analysis of business and functional requirements for proposed
solutions.
 Built key relationships with clients and partner vendors to ensure successful integration
between systems and products.  
 Critically evaluate information gathered from multiple sources, decompose high-level
information into details, and abstract up from low-level information to a general understanding
to discern user needs and key requirements.
 Facilitate document analysis, design workshops, surveys, use cases, and workflow analysis
for gathering business requirements
 Maintain Business Requirements Document and System Requirements Documents
 Support team objectives and customer deliverables to completion and manages program
budget
  Integrate feedback from multiple internal and external stakeholders to create and manage a
plan to address harmonization, implementation, and technical errors and improvements  
 Partner with teams by reviewing tasks, coaching, and training.  
 Provide clear and concise status reports on team execution to senior internal leadership and
customer stakeholders.  
 Manage issues and risks and escalate them appropriately with internal and external
stakeholders  
 Ensure that all customer contract requirements are met or exceeded, on time and within
budget  
 Prepare detailed status reports and briefings on the status of programs and projects.    
 Optimize project resources to gain efficiencies, especially as labor and staffing need to shift.
 Write multi-project status documentation reports and materials, ensuring quality control
processes.
 Support cross-functional workstreams by developing an integrated schedule that identifies
timing and status for all deliverables.
 Managed and motivational project teams to promote collaborations and keep members on-
task and productive
 Functional requirements of multiple Projects to automate instrument interface working with
SOP’s for instruments
Environment: Waterfall, Ms. Project, Rational Rose, MS Office Suite, MS Visio, HP QC, Rational
Clear Quest.
BMCHP, Charlestown, MA March 2019 – September 2019
Business Analyst
Responsibilities:
 Promote a high-level customer-centric mindset, building confidence with our clients with prompt
professional service, better education, and listening to our client’s needs
 Responsible for providing comprehensive execution management oversight of large matrix
teams and business partners for programs (made up of related projects) within one or more
organizational portfolios.
 Manage vendor & applicable parties to help establish SOW to meet program needs
 Help develop a portfolio of contracts' large-scale, integrated project management plans.
 Maintain Work Breakdown Structure and track progress to meet specific client requirements
 Coordinate with consultants and subcontractors providing supplemental support
 Determine the optimum mix of skills and modalities to meet client requirements
 Establish project requirements specific templates and delivery standards
 Facilitate Joint Application Development (JAD) between Business, Development, and
stakeholders to determine and validate business requirements and improve the business
process.
 Attend Web-ex meetings with developers and Business Analysts. Fully tested Shareholder,
 Collaborate with stakeholders to outline MMIS (provider, payer, and pharmacy) processes.
 Map EDI 834 Benefit Enrolment and Employer Group File (EGF) EDI transfers.
 Create and maintain Gantt charts, milestone charts, diagrams workflows, and definition
documents.
 Ensure accuracy in data transmission & shared processes for EDI transactions such as 834,
835, and 837.

Environment: Waterfall, Team foundation server, MS Office Suite, MS Project, Web Services, MS
Vision, Share Point 2013, JIRA, HIPAA

FRANKLIN SQUARE HOSPITAL CENTRE INC., MD July 2016 – February 2019

PROJECT MANAGER/ LEAD ANALYST
Responsibilities:
 Provided continuous leadership to projects, which entailed reviewing progress and quality,
handling issues, and applying corrective actions as needed.
 Expedited work and simultaneously managed several tasks within a fast-paced environment,
which included supervising personnel, scheduling workflows, managing payroll, addressing
staffing demands, and assigning daily tasks to a team of up to 25 members.
 Interacted with business executives to identify requirements, maintain schedules and created
project scopes to help meet objectives
  Supervised multi-disciplinary team and helped each member develop his or her unique skill
and talents promoting group productivity and cohesion
 Facilitated projects to pre-determine budget, maintaining time parameters and quality
standards
 Gathered Business Requirements from the Subject Matter Experts (SMEs) and documented
the requirements in the BRD.
 Responsible for developing the processes and policies for effective monitoring and tracking of
the project goals.
 Reviewed the as-is process in the legacy application and drafted a gap analysis with potential
redesign approaches to improve the support tools.
 Assisted the Scrum Master in conducting AGILE ceremonies like Sprint Review and Sprint
Retrospective.
 Switched to various versions while creating packages using Team Foundation Server  
 Documented User Requirements with MS word as the editing tool.
 Implemented various HL7 interfaces, which integrated with EMR (Electronic Medical Record)
including ADT Inbound and outbound messaging, Lab Orders and Results messaging,
Radiology, and Document messaging.
 Designed new process flows for the existing system as well as for the enhanced system.
 Conducted and lead status report meetings with the business and the IT team on a weekly
basis.
 Managed Scope and change throughout the life cycle of the product.

Environment: Hybrid: Agile/Waterfall, MS Office Suite, MS Project, MS Visio, SharePoint, JIRA,

HIPAA
STATE OF MASS, Boston, MA June 2014 - June 2016
SR. BUSINESS ANALYST
Our team dealt with the development of a Health Care Cost Containment System and the
implementation of an automated inter-operable web application that tracks patient medical history and
health care plans via Viewer application and electronic health records. I was also involved in the
implementation of the Medicare program to include Claims and member/subscriber modules in the
system.
Responsibilities:
 Facilitate document analysis, design workshops, surveys, use cases, and workflow analysis
for gathering business requirements
 Maintain Business Requirements Document and System Requirements Document
 Facilitate business re-engineering to implement long term business objectives
 Remodel ETL batch jobs to produce XML data which is used to load the enrolment/ benefit
data into the customer-facing application
 Document and manage business requirements using HP ALM
 Develop macros, lookups, and SQL scripts for analysis and research purposes
 Work closely with management to effectively manage schedules and deadlines
 Maintain drafts for enhancements using MS Project
 Monitor requirements traceability matrix (RTM) to ensure that all the business requirements
are traced to one or more test cases
 Client Portal and IVR Project, which created a Web Services IVR system.
 Involved in various meetings held based on an upgrade of the current CRM 2016 version to
the Dynamics 365 version.
 Collaborate with QA and Developers to clarify functionality, resolve issues and manage
defects
 Ensure FACETS output generation and interface development for the migration project
 Verify compliance with Health & Human Services (HHS) policies (i.e HIPAA, ACA, CHIP,
TANF, Medicare, and Medicaid)
 Wrote User Stories and Test Cases as a member of an Agile Scrum Team.
 Worked as a Business systems analyst for web services.
 Maintain drafts for enhancements using MS Project
Environment: Hybrid: Agile/Waterfall, MS Office Suite, MS Project, MS Visio, SharePoint, JIRA,
HIPAA
BUSINESS SYSTEM ANALYST| NEWTON WELLESLEY HOSPITAL, Newton, MA
April 2013 - May 2014
Newton Wellesley has initiated a project called COMPASS. Partner wants to have a centralized
Revenue Cycle Management across all their hospitals in the new Compass Project.
Responsibilities:
 Analyse the existing policies and procedures and provide the inputs to Executive
Management Team to fit into the compass project goals.
 Conduct JAD sessions with different Business Users to develop new policies and procedures
for the Service Catalogue, Charge Capture and Service Worklist /Charge Router, Hospital
billing, coding, and special coding requirements for BCBS and Claim processing.
 Evaluated information captured from multiple sources and ensured that the solution report
reconciles conflicts and details future requirements.
 Deliver technical design documents and FRD.
 Identifying the impacts and training the users on new policies /procedures changes.
 Developed Use cases, Test Cases for the Business users and QA team.
 Gather report requirements and create a monthly, and quarterly report for the clients and
upper management using Excel and MS Project.
 Data mapping, logical data modelling, used SQL queries to filter data within the Oracle
database tables.
 Created and executed test plans that improved data warehouse report quality using Word,
Excel, and Access.
 Gather business requirements and analyzed workflows
 Facilitate the documentation of Functional Requirements from system users
 Cost / Benefit Analysis.
 Ensure adjudication for Medicare claims, professional claims, and institutional claims
 Create Use Case Diagrams, State Chart Diagrams, and Sequence Diagrams using Visio
 Validate EDI Claim Process according to HIPAA compliance
 Participate in Test Case creation, System Testing, and coordination of UAT
 Created agile stories to ensure tasks aligned to complexities of the business requirements
specific to the Web-Based Selling Tool initiative
 Prepared Test Cases with test scenarios, acceptance/rejection criteria, and test data. Also,
executed test cases by prioritization of requirements and tracked the testing progress with
Requirement Traceability Matrix (RTM).
 Identified testing scenarios and defined test cases for detailed functional testing.

Environment: Agile, UML, MS Office Suite, MS Visio, Share Point, JIRA,

BAXTER HEALTHCARE, Chicago, IL June 2012 - March 2013
BUSINESS ANALYST
Baxter is a health care company with headquarters in Deerfield, Illinois. Our team worked on two
projects:
Project 1: System transition from HIPAA X12 4010 to HIPAA X12 5010 format
Project 2: Procedure Coding transition from ICD 9-CM (Clinical Modification) to ICD 10-PCS
Responsibilities:
 Maintain project progress and status metrics through MS Project
 Manage and document cross-functional current and future workflow processes, Standard
Operating procedures (SOP), and information system process diagrams using SharePoint
 Facilitate Functional Requirement Specification (FRS) and Software Requirement
Specification (SRS) reviews and walkthroughs with designers, developers, and stakeholders
 Track requirement and defect traceability using HPALM
 Decompose the high-level business requirements into Business requirements (BRD),
Functional requirements (FRD), user requirements, and technical requirements.
 Deliver technical design documents and FRD.
 Worked exclusively with Business users and Stakeholders to elicit requirements and create
Epics, Features, and User Stories.
 Conducted gap analysis of the as-is application and provided recommendations for improved
process flows.
 Assist with QA team in the preparation of Test plans, Test Cases, Test Execution, Business
Acceptance Testing (BAT), and User Acceptance Testing (UAT).
 Mapped data between Legacy, Production, and User Interface Systems
  Design future state processes for HIPAA 5010 transaction processing using EDI 837, 835,
270 and 271
 Analyse HIPAA 5010: 837, 835, 270, and 271 transactions and analyzed data between the
4010 - 5010 and ICD 9 - ICD 10
 Prepare a workstream plan including WBS, task assignments, timelines, phases,
dependencies, and critical paths
 Analyzed business requirements, and functional requirements, tested high-level and low-level
used cases and activity diagrams/state chart diagrams using Rational Rose.

Environment: Waterfall, Ms. Project, Rational Rose, MS Office Suite, MS Visio, HP QC, Rational
Clear Quest.

EDUCATION & CERTIFICATIONS:

Bachelor of Economics: Baruch College, City University of New York 2012

CERTIFICATIONS: PMP CERTIFICATION (IN PROGRESS)

SECURITY CLEARANCE: PUBLIC TRUST