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    Garima
    Garima Sharma is a technical consultant with over 8 years of experience implementing Microsoft Dynamics 365 solutions. She has experience leading teams and collaborating with stakeholders to design customized CRM solutions. Her most recent role was an Associate Lead at Online 24X7, where she led a team implementing Dynamics 365 for Johnson Lifts. She seeks new opportunities to utilize her skills in Dynamics 365, Power Platform, and business analysis.

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    Resume

    Uploaded by

    Garima
    28 views3 pages
    Garima Sharma is a technical consultant with over 8 years of experience implementing Microsoft Dynamics 365 solutions. She has experience leading teams and collaborating with stakeholders to design customized CRM solutions. Her most recent role was an Associate Lead at Online 24X7, where she led a team implementing Dynamics 365 for Johnson Lifts. She seeks new opportunities to utilize her skills in Dynamics 365, Power Platform, and business analysis.

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    Garima Sharma is a technical consultant with over 8 years of experience implementing Microsoft Dynamics 365 solutions. She has experience leading teams and collaborating with stakeholders to design customized CRM solutions. Her most recent role was an Associate Lead at Online 24X7, where she led a team implementing Dynamics 365 for Johnson Lifts. She seeks new opportunities to utilize her skills in Dynamics 365, Power Platform, and business analysis.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    28 views3 pages

    Resume

    Uploaded by

    Garima
    Garima Sharma is a technical consultant with over 8 years of experience implementing Microsoft Dynamics 365 solutions. She has experience leading teams and collaborating with stakeholders to design customized CRM solutions. Her most recent role was an Associate Lead at Online 24X7, where she led a team implementing Dynamics 365 for Johnson Lifts. She seeks new opportunities to utilize her skills in Dynamics 365, Power Platform, and business analysis.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Garima Sharma

    Mobile No: +91-9622783309

    E-mail: [email protected]

    Objective:

    Dedicated and results-driven professional with 2 years of experience as a Technical Consultant, 4.3 years
    as a Business Analyst, and 1.4 years as a Manual Tester in Microsoft D365 technology. Seeking
    challenging opportunities in a dynamic organization to utilize my skills and expertise, while continuing to
    grow and excel in the field.

    Professional Experience:

    1. Online 24X7, Associate Lead

    August 2022 - December 2022

    Project: Johnson Lifts Pvt. Ltd

     Lead a team of technical consultants to implement Microsoft Dynamics 365 solutions,


    streamlining business processes and enhancing operational efficiency.
     Collaborated with cross-functional teams to define project requirements, scope, and
    deliverables.
     Conducted client workshops and requirement analysis to design custom CRM solutions.
     Successfully delivered and implemented tailored CRM solutions, exceeding client
    expectations.

    2. CloudThing India, Business Analyst

    June 28th, 2021 - July 2022

    Project: SAICA

     Worked as a Business Analyst on a Microsoft Dynamics 365 project, gathering and


    documenting business requirements, conducting gap analysis, and providing actionable
    insights.
     Collaborated with stakeholders to define project goals and objectives, ensuring alignment
    with business needs.
     Developed comprehensive business process documentation, use cases, user stories, and
    flowcharts.
     Acted as a liaison between technical and non-technical teams, facilitating effective
    communication and project coordination.

    3. Positive Edge Technologies Pvt. Ltd., Business Analyst

    October 2018 - 24 February 2021

    Project: Ministry of Power (Onsite)


     Served as a functional consultant, playing a crucial role in the implementation of Microsoft
    Dynamics 365 for the Ministry of Power.
     Conducted on-site consulting, gathering and understanding client requirements, and
    translating them into CRM solutions.
     Collaborated with stakeholders to define project goals and objectives, ensuring alignment
    with business needs.
     Collaborated with developers to configure and customize CRM systems to meet specific
    business needs.
     Conducted end-user training and provided post-implementation support.

    4. Apar Technologies Pvt. Ltd., CRM Consultant

    February 2016 - October 2018

    Project: Elite Student Information System

     Worked as a technical consultant on Microsoft Dynamics 365 projects, providing expertise in


    CRM customization, configuration, and development.
     Collaborated with clients to identify system requirements and design CRM solutions to meet
    their needs.
     Developed custom entities, workflows, and plugins to enhance CRM functionality.
     Assisted in data migration and system integration tasks.

    5. Dynamic App Center Pvt. Ltd., Manual Tester

    March 2015 - February 2016

     Conducted manual testing of web and mobile applications, identifying defects, and verifying
    fixes.
     Developed test cases, executed test plans, and provided comprehensive defect reports.
     Worked closely with developers to ensure the delivery of high-quality software.

    6. AppSquadz Technologies Pvt. Ltd., Manual Tester

    Sep 2014 - March 2015

     Conducted manual testing of web and mobile applications, creating test cases, and executing
    test plans.
     Collaborated with development teams to ensure the resolution of identified defects.

    Education:

    Diploma in Electronics Instrumentation Engineering

    S.J.P. Polytechnic DAMLA, Yamuna Nagar (Haryana)


    Certification:

    PL-200: Microsoft Power Platform Functional Consultant

    Skills:

     Microsoft Dynamics 365


     Power Platform
     Azure DevOps
     Microsoft Excel
     Business Analysis
     Technical Consulting
     CRM Customization and Configuration
     Manual Testing
     Requirement Gathering
     Project Management
     Stakeholder Communication
     Documentation
     Team Leadership

    Languages Known:

    HTML, CSS, JavaScript

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