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FAQ for UNI5G Prepaid – New Add-ons
FREQUENTLY ASKED QUESTIONS (FAQ)

FOR UNI5G PREPAID NEW ADD-ONS
NO QUESTION ANSWER
1. Can you tell me more  The New add-ons are limited-time promotional passes available to all
about the NEW ADD- UNI5G Prepaid subscribers.
ONS?  The New add-ons include Hotspot and minutes call pass.
2. What are the price and  Kindly find below details for the New add-ons:
offerings for the NEW
Passes Price Data Call Validity
ADD-ONS?
10GB RM15 10GB (4G & 5G) N/A 15
Hotspot days
35 Mins Call RM3 N/A 35 Mins 5 days
3. What is the campaign  Customers can enjoy this new add-ons starting on 29th March 2023
period? onwards
4. Who is eligible for this  The New add-ons are eligible to all active UNI5G Prepaid subscribers with
campaign? certain data base plan.
 The customer must first purchase the base plan pass before purchasing
the new add-ons. The matrix below displays the eligibility of new add-ons
in relation to the base plans:
Base plan 2 Hours Daily Weekly Monthly Monthly

Unlimited Unlimited Unlimited Quota Unlimited
New add-ons
10GB Hotspot N/A N/A   N/A
35 Mins Call     N/A
5. Is this only available to  Yes, the new add-ons is available for new and existing UNI5G Prepaid
Prepaid customers? subscribers.
6. What is the offering for  The 10GB Hotspot add-on allows you to use an additional 10GB of data
10GB Hotspot data add- on hotspot and tethering within 4G and 5G coverage for 15 days.
on?
7. What is the offering for  The 35 Mins call add-on allows you to use an additional 35 minutes on
35 Mins Call data pass? local calls for 5 days.
8. I purchased the 10GB  You can monitor your hotspot usage via Unifi Mobile Prepaid app.
Hotspot add-on. How
do I know if my hotspot  SMS notification will also be sent to your uni5G prepaid number upon
data pass quota has 100% utilization of the hotspot quota.
been fully utilized?
9. What happens if I use  Yes, you can keep tethering or using hotspot as long as you still have data
all of my hotspot add- on your base plan or any other pass that lets you use hotspot.
on? Can I continue to
use tethering or a
mobile hotspot?
10. I feel that this offer is  If you are an existing UNI5G Prepaid customer, just follow the steps
attractive! How can I below:
grab the New Add-ons?
a. Launch Unifi Mobile Prepaid app on your device.
b. Subscribe to the base plan of 2 Hours Unlimited or Daily Unlimited
or Weekly Unlimited or Monthly Quota data pass or Monthly
Unlimited
c. Make sure you have a sufficient account balance.
d. Click ‘BUY PASSES’ and look for the 10GB Hotspot or 35 Minutes
Call.
e. Once the pass is selected, confirm your purchase by clicking ‘BUY
NOW’ and enjoy your purchase
f. You will receive a Pop Up message upon purchase confirmation.
 If you don’t have the UNI5G Prepaid starter pack yet, just follow the steps
below:
a. Download Unifi Mobile Prepaid app on your device

b. Kindly register for a new UNI5G Prepaid starter pack for only RM10
by clicking the option ‘I want to get a SIM’
c. Upon completion of registration, activate your SIM by inserting the
SIM into your Smartphone device
d. Subscribe to the base plan of 2 Hours Unlimited or Daily Unlimited
or Weekly Unlimited or Monthly Quota data pass or Monthly
Unlimited
e. Make sure you have a sufficient account balance.
f. Click ‘BUY PASSES’ and look for the 10GB Hotspot or 35 Minutes
Call.
g. Once the pass is selected, confirm your purchase by clicking ‘BUY
NOW’ and enjoy your purchase.
h. You will receive a Pop Up message upon purchase confirmation.
11. What does the Fair  The new unlimited data pass comes with new measure of Fair Usage
Usage Policy (FUP) Policy (FUP) within the validity period.
means?
 This means you will be informed that the data speed will be reduced to
512 Kbps upon reaching the FUP quota limits.
 The reduced speed will still allow you to perform usage at a fair user
experience until the data pass expires.
12. What is the internet  With the speed of 512 Kbps, it allows you to perform usage at a fair user
experience at the speed experience provided for video streaming on standard definition, social media
of 512 Kbps? apps, chat apps, internet browsing etc.
13. Can I purchase  Yes, you can! Multiple purchases of the new add-ons is allowed.
additional add-ons? Or,
are there any limitations  You may purchase as much as you want but there is a restriction on the
on purchasing? buying period of new add-ons; the new add-ons will only be visible in 5 days
from the date and time of base plan is purchased.
14. Who should I contact if  You can simply reach us via:

I need further i. Live Chat at Unifi Mobile Prepaid app
assistance or have a ii. Facebook at https://www.facebook.com/weareunifi/
service inquiry? iii. Twitter at @helpmeunifi

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FAQ for UNI5G Prepaid – New Add-ons

FREQUENTLY ASKED QUESTIONS (FAQ)

Base plan 2 Hours Daily Weekly Monthly Monthly

a. Download Unifi Mobile Prepaid app on your device

14. Who should I contact if  You can simply reach us via:

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