User Manual For Visa Internet

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. . . y ou r pa s s p o r t to r e a c h t he w o r l d

Visa Internet User Manual


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Enter into an exciting new world of high speed broadband internet services via CDMA 1x and 3G EVDO on the
Visafone network.

Our thrilling and flexible banquet offers a wide range of services tailored to meet your immediate and specific
needs without leaving a dent in your pocket.

VISA INTERNET! Offers Services that cover a wide spectrum:

§ WAP
§ Prepaid internet
§ Visa Mobile Office
§ Visa 1x
§ Visa Silver (EVDO)
§ Visa Gold (EVDO)

WAP
This flexible package is perfect for those who like to surf the internet via their cell phone.

Through WAP you can check your emails, access the latest news stories, check up on weather forecasts and get
updated on sports reports direct from your mobile phones while on the move. You can also get access to live TV.

Benefits

§ Low data tariffs.

§ You pay as you use; this way you only pay for data used and not for the duration of time you stay
connected to the internet.

§ Allows you to enjoy a range of supplementary and value added services including access to the
Visafone portal for live news, football scores, instant messenger, email, jokes etc

§ Consistent and instant access to the internet

§ No customer agreement form to be completed at the point of acquisition

§ Easy payment via recharge cards and from existing voice airtime.

§ You can access the Visafone portal by pressing the internet “hot key” on their phone

§ Easy set up and use

Tariff
You will be charged 10 kobo per kilobytes, only according to the data you consume.
Acquisition and Set up
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You can activate WAP service by going to the nearest Visafone shop or purchasing a WAP enabled phone from any
Visafone vendor; all WAP enabled phones from Visafone will be provisioned for WAP by default. To begin all you
have to do is press the internet “hot key” on your phone.

Visa Prepaid Internet


The Prepaid Internet is designed to enable Visafone Subscribers to browse the internet anytime anywhere within
the Visafone coverage area on pay as you browse basis. This package is based on the CDMA 1x technology. It is
charged on per minute basis.
Prepaid internet is specifically designed for use with any data enabled phone which will act as a modem eg. Haier
D200, Fixed Wireless Terminal phone, Delta CK Music, Huawei C2860, Motorola V9m etc. due to ease of checking
balance and recharging.

Benefits
Flexible data service i.e. surf at your convenience.
Unlimited access to the internet as long as you have sufficient credit on your account
Spare subscribers the financial commitment of paying bulk sums of money in advance
for access to the internet.
Quick implementation and easy maintenance
Ability to recharge data account via regular recharge cards.

Tariff
The service is charged at N2.50/min

Acquisition and Set up


· Visit the nearest Visafone shop
· Request for Visa Prepaid Internet data service
· Fill up a data subscription form
· Pay N1000 activation fee (One off payment)
· Your computer is either set up by the shop consultant or you are given instructions
· on how to set up the service yourself
· Load any desired amount of air time.
· Start Browsing

Devices
Any Visafone data enabled phone can be used e.g.
Fixed Wireless Terminal Phones
Haier D200
Delta CK Music
Huawei C2860
Motorola V9m etc.

Visa 1X
Based on the on the CDMA 1x technology; this package allows subscribers to browse the internet anytime
anywhere within the Visafone coverage area at speeds of up to 153kbps* on shared basis. It is suitable for
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subscribers who require internet access for basic use like browsing and checking mails.

Benefits
§ Low and transparent data tariffs.

§ Constant access to internet

§ Easy set up and use

§ Offers you a range of supplementary and value added services

§ Instant Connectivity

§ Easy payment via recharge cards and from existing voice airtime.

§ Choice of 4 different time bands

§ 24 hour support.

Requirements
§ Customer agreement form to be completed at the point of acquisition.

Tariff Plan:
All Time
Product Day Surfer Nite Surfer Xpress
Surfer
Monday - Thurday
Visa 1X Time Slot 24/7 8am-9pm 9pm-8am (8pm - 7am) & Friday 8 pm -
Monday 7 am
Volume 5GB 3GB 3GB 3GB

Validity 30 days 30 days 30 days 30 days

Price (N) 9,500 6,000 4,500 8,000

Note: Your subscription expires at the end of the allocated days or upon consumption of the allocated volume.
If your volume is exhausted before the allocated days, the service will stop. You have an option of purchasing
additional bundles. At the completion of the 30 day billing cycle, the system will automatically re-subscribe your
account if you have enough airtime on the modem account.

Multiple Month Subscription tariff Plan


Time Slot 24/7 24/7 24/7
Visa 1X Volume 16.5GB 34GB 69GB
6 Months + 15 days bonus 12 Months + 30 days bonus
Validity 3 Months(90 days)
(195 days) (390 days)
Price (N) 28,500 57,000 114,000
Note: Your subscription expires at the end of the allocated days or upon consumption of the allocated volume.
If your volume is exhausted before the allocated days, the service will stop. You have an option of purchasing
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additional bundles. At the completion of the 30 day billing cycle, the system will automatically re-subscribe your
account if you have enough airtime on the modem account.

Bundle packages tariff Plan


Time Slot 24/7 24/7 24/7
Visa 1X Volume 1GB 500MB 100MB
Validity 7 days 4 days 1 day
Price (N) 2,000 1,000 200
Note: Your subscription expires at the end of the allocated days or upon consumption of the allocated volume.
If your volume is exhausted before the allocated days, the service will stop. You have an option of purchasing
additional bundles. At the completion of the 30 day billing cycle, the system will automatically re-subscribe your
account if you have enough airtime on the modem account.

Acquisition and Set up


You can activate the CDMA 1x service by going to your nearest Visafone shop. You will be required to
choose your service time plan and modem type to go with requested package. After making prerequisite
payments, your computer is either set up by Visafone technical support or you are given simple, step by step
instructions on how to set up the service yourself.

Visa Silver (EVDO)


Description
This package is based on the 3G EVDO technology; it is the entry level data product that provides data in speeds of
up to 150kbps. It is suitable for those who require reliable and consistent internet access for basic internet access.

Benefits

§ Lowest EVDO data tariffs.

§ Offers you a range of supplementary and value added services

§ Instant Connectivity

§ Easy setup and use

§ Easy payment via recharge cards

§ Choice of 4 different time bands

§ Dual function i.e. seamless switches from EVDO to CDMA 1x and vice versa depending on
coverage.

Requirements
§ Customer agreement form to be completed at the point of acquisition.
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Tariff Plan:
All Time
Product Day Surfer Nite Surfer Xpress
Surfer
Monday - Thurday
Visa Silver (EVDO) Time Slot 24/7 8am-9pm 9pm-8am (8pm - 7am) & Friday 8
pm - Monday 7 am
Volume 5GB 3GB 3GB 3GB

Validity 30 days 30 days 30 days 30 days

Price (N) 12,000 7,000 5,499 10,000

Note: Your subscription expires at the end of the allocated days or upon consumption of the allocated volume. If
your volume is exhausted before the allocated days, the service will stop. You have an option of purchasing
additional bundles. At the completion of the 30 day billing cycle, the system will automatically re-subscribe your
account if you have enough airtime on the modem account.

Multiple Month Subscription tariff Plan


Time Slot 24/7 24/7 24/7
Visa Silver Volume 16.5GB 34GB 69GB
(EVDO) 6 Months + 15 days bonus 12 Months + 30 days bonus
Validity 3 Months(90 days)
(195 days) (390 days)
Price (N) 36,000 72,000 144,000
Note: Your subscription expires at the end of the allocated days or upon consumption of the allocated volume. If
your volume is exhausted before the allocated days, the service will stop. You have an option of purchasing
additional bundles. At the completion of the 30 day billing cycle, the system will automatically re-subscribe your
account if you have enough airtime on the modem account.

Bundle packages tariff Plan


Time Slot 24/7 24/7 24/7
Visa Silver Volume 1GB 500MB 100MB
(EVDO)
Validity 7 days 4 days 1 day
Price (N) 2,500 1,300 300
Note: Your subscription expires at the end of the allocated days or upon consumption of the allocated volume. If
your volume is exhausted before the allocated days, the service will stop. You have an option of purchasing
additional bundles. At the completion of the 30 day billing cycle, the system will automatically re-subscribe your
account if you have enough airtime on the modem account.

Acquisition and Set up


You can activate the Visa Silver service by going to your nearest Visafone shop. You will be required to
choose the service time plan and modem type that suits your needs best. After you have made the
prerequisite payments, your computer is either set up by Visafone technical support or you are given simple,
step by step instructions on how to set up the service yourself.
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Visa Gold (EVDO)


Description
This package is based on the 3G EVDO technology; it is the mid level data product that provides data in speeds of
up to 300kbps. This package is the right choice for those who require reliable and consistent internet access for
basic internet access and multimedia purposes. It provides high data throughput and is also suitable for voice
applications.

Benefits
§ Low and transparent tariffs.

§ Consistent and high speed internet access via reliable EVDO network.

§ Offers you a range of supplementary and value added services

§ Instant Connectivity

§ Easy setup and use

§ Easy payment via recharge cards

§ Choice of 4 different time bands

§ Dual function i.e. seamless switches from EVDO to CDMA 1x and vice versa depending on
coverage.

Requirements
§ Customer agreement form to be completed at the point of acquisition.

Tariff Plan:
Product All Time Surfer Day Surfer Nite Surfer Xpress
Monday - Thurday
Visa Gold (8pm - 7am) &
Time Slot 24/7 8am-9pm 9pm-8am
(EVDO) Friday 8 pm -
Monday 7 am
Volume 5GB 3GB 3GB 3GB

Validity 30 days 30 days 30 days 30 days

Price (N) 15,000 9,999 8,500 12,000

Note: Your subscription expires at the end of the allocated days or upon consumption of the allocated volume.
If your volume is exhausted before the allocated days, the service will stop. You have an option of purchasing
additional bundles. At the completion of the 30 day billing cycle, the system will automatically re-subscribe
your account if you have enough airtime on the modem account.
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Multiple Month Subscription tariff Plan


Time Slot 24/7 24/7 24/7
Visa Gold Volume 16.5GB 34GB 69GB
(EVDO) 6 Months + 15 days bonus 12 Months + 30 days bonus
Validity 3 Months(90 days)
(195 days) (390 days)
Price (N) 45,000 90,000 180,000
Note: Your subscription expires at the end of the allocated days or upon consumption of the allocated
volume. If your volume is exhausted before the allocated days, the service will stop. You have an option of
purchasing additional bundles. At the completion of the 30 day billing cycle, the system will automatically re-
subscribe your account if you have enough airtime on the modem account.

Acquisition and Set up


You can activate Visa Gold service by going to the nearest Visafone shop. You will be required tio choose the
service time plan and modem type that suits your needs best. After you have made the prerequisite
payments, your computer is either set up by Visafone technical support or you are given simple, step by step
instructions on how to set up the service yourself.

Tariff Summary
· 24/7 subscriptions on 1x and EVDO are bundled with 5GB of data.
· All other plans are bundled with a maximum of 3GB of data.

Subscription Network Time Inclusive Price (N)


Plan Slot/validity Bundle
Day 1xCDMA 8am-9pm 3GB 6,000
Surfer Silver (EVDO) (30 days) 3GB 7,000

Gold (EVDO) 3GB 9,999

Nite 1xCDMA 9pm-8am 3GB 4,500


Nite Silver (EVDO) (30 days) 3GB 5,499
Surfer
Gold (EVDO) 3GB 8,500

Xpress 1xCDMA Monday - Thursday 3GB 8,000


Silver (EVDO) (8pm - 7am) plus 3GB 10,000
Friday 8 pm -
Gold (EVDO) Monday 7 am 3GB 12,000
(30 days)
Mobile 1xCDMA 24/7 5G 4,000
Office (30 days)
Pay as 1xCDMA 24/7 2.50/min
you 10kobo /KB
browse
All 1xCDMA 24/7 5GB 9,500
Time (30 days)
Surfer Silver (EVDO) 5GB 12,000

Gold (EVDO) 5GB 15,000


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Multiple Months Subscription

All 1xCDMA 24/7 16.5GB 28,500


Time (90 days)
Surfer Silver (EVDO) 16.5GB 36,000

Gold (EVDO) 16.5GB 45,000

All 1xCDMA 24/7 34GB 57,000


Time (195 days)
Surfer Silver (EVDO) 34GB 72,000

Gold (EVDO) 34GB 90,000

All 1xCDMA 24/7 69GB 114,000


Time (390 days)
Surfer Silver (EVDO) 69GB 144,000

Gold (EVDO) 69GB 180,000

Additional Bundles

All Silver (EVDO) 7 days 1GB 3000


Time
Surfer Silver (EVDO) 4 days 500MB 1700

Silver (EVDO) 1 day 100MB 500

1xCDMA 7 days 1GB 2400

1xCDMA 4 days 500MB 1400

1xCDMA 1 day 100MB 350

Note:

· At the start of a new billing cycle, account will be renewed if you have sufficient balance . If you do not
have sufficient balance, the service will be suspended.
· Existing subscribers can move from one service plan to another by dialing a short code.

FAQ

What is WAP?

WAP is an open international standard for applications that use wireless communication. Its principal application is
to enable access to the Internet from a mobile phone or PDA. A WAP browser provides all of the basic services of a
computer based web browser but simplified to operate within the restrictions of a mobile phone.
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What is Visa 1x?

Visa 1x is a package that enables Visafone subscribers to browse the internet anytime, anywhere within the
Visafone coverage area. As a Visafone subscriber you can connect to the internet with speeds of up to 153kbps.

What is EVDO ?

Evolution Data Optimized! It is a 3G Mobile broadband service that provides fast access to the internet, intranet
and e mails.

What are the advantages of EVDO ?

EVDO provides Connectivity on the move, super fast speed, mobility, dual function (can switch from EVDO to 1x
outside EVDO coverage areas), low error rates and high quality of service.

Who can use EVDO ?

All Visafone subscribers can use the services

Corporate Organizations
Individuals
SMEs
Cybercafés
Residential Homes
Institutions
Field Workers
Students
EVDO provides broadband internet services where ever they go within visafone’s coverage area.

How many subscription packages are available to subscribers on EVDO?


There are 2 EVDO subscription packages.

· Silver
· Gold

What access device can I use?

• Mobile Data Card (PCMCIA)


• USB Modem
• High end Mobile Phone

What is the average download speed?

· Silver 150kbps
· Gold 300kbps

I am a Visafone subscriber, how can I get Visa 1x or EVDO?


You can get Visa 1x or EVDO by going to your nearest Visafone shop. You will be required to choose service time
plan and modem type to go with the package. After you have made the prerequisite payments, your computer is
either set up by Visafone technical support or you are given simple, step by step instructions on how to set up the
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service yourself.

What is a WAP Portal?


A WAP portal is a thin or scaled down online service that provides a large of information on a mobile phone.

I am a Visafone subscriber, how can I access the portal?


You can access the portal by pressing the internet hotkey on your phone or entering the URL of the portal on your
WAP browser

What is the usage charge?

You will be charged 10kobo per kilobytes of data consumed.

What is available on the Portal?


News, stock and business reports, Visafone product information, live scores

How Data is charged


Packet data is measured in bytes, 1024bytes = 1 kilobyte.

S/N Site Total Kilobytes Charge


1 www.google.com 4800/1024=4.69kb 4.69x 10 = N0.47 kobo
2 mobile.time.com 17408/1024=17kb 17 x 10 = N1.70 kobo
3 bbc.co.uk/mobile 4096/1024=4kb 4 x 10 = N0.40 kobo
4 mail.yahoo.com/ 5836.8/1024=5.7kb 5.7 x 10 = N0.57 kobo
5 wap.visafone.com.ng 7168/1024=7kb 7 x 10 = N0.70 kobo
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Data Service Renewal (RC Data Pay)


Visafone Subscribers can update their data subscription from any Visafone handset anywhere within Visafone
coverage area using recharge cards. Subscribers’ data subscription is automatically updated at the dial of a short
code if they have sufficient balance.
Benefits

§ Update data subscription anytime anywhere with any Visafone handset


§ Seamlessly check current data plan , expiration date and data volume consumed
§ Easy as SMS
§ Quick and accurate (subscription is updated instantly)
§ Flexibility of purchase data
§ Hassle free

How it works

For the main menu Dial *444*500# (or send 500 to 444) you will receive the menu below via SMS

510) DaySurfer
520) NightSurfer
530) Xpress
540) AllTime
550) AllTime (3M) plans
560) AllTime (6M) plans
570) AllTime (12M) plans
580) AllTime (DB) plans
599) Check Status

1) Day Surfer Plan


If you require a day Surfer plan, Dial *444*510# (or send 510 to 444) you will receive the menu below via SMS
511) DaySurfer 1x
512) DaySurfer S
513) DaySurfer G
599) Check Status

To update your subscription for Day Surfer 1x dial *444*511*NUMBER# (or send 511 NUMBER to 444). The
account of the data NUMBER specified will be extended by 30 days on Day Surfer 1x with an inclusive bundle of
3GB while N6,000 will be deducted from your phone.
* Where “Number” is the subscriber’s data account number.

To update your subscription for Day Surfer Silver dial *444*512*NUMBER# (or send 512 NUMBER to 444). The
account of the data NUMBER specified will be extended by 30 days on Day Surfer Silver with an inclusive bundle of
3GB while N7,000 will be deducted from your phone.

To update your subscription for Day Surfer Gold dial *444*513*NUMBER# (or send 513 NUMBER to 444). The
account of the data NUMBER specified will be extended by 30 days on Day Surfer Gold with an inclusive bundle of
3GB while N10,000 will be deducted from your phone.
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2) Nite Surfer Plan


If you require a Nite Surfer plan, Dial *444*520# (or send 520 to 444) you will receive the menu below via SMS
521) NiteSurfer 1x
522) NiteSurfer S
523) NiteSurfer G
524) NiteSurfer P
599) Check Status

To update your subscription for Nite Surfer 1x dial *444*521*NUMBER# (or send 521 NUMBER to 444). The
account of the data NUMBER specified will be extended by 30 days on Nite Surfer 1x with an inclusive bundle of
3GB while N4,500 will be deducted from your phone.

To update your subscription for Nite Surfer Silver dial *444*522*NUMBER# (or send 522 NUMBER to 444). The
account of the data NUMBER specified will be extended by 30 days on Nite Surfer Silver with an inclusive bundle of
3GB while N5,500 will be deducted from your phone.

To update your subscription for Nite Surfer Gold dial *444*523*NUMBER# (or send 523 NUMBER to 444). The
account of the data NUMBER specified will be extended by 30 days on Nite Surfer Gold with an inclusive bundle of
3GB while N8,500 will be deducted from your phone.

3) Xpress Plan
If you require a Weekend Xpress plan, Dial *444*530# (or send 530 to 444) you will receive the menu below via
SMS
531) Xpress 1x
532) Xpress S
533) Xpress
599) Check Status

To update your subscription for Xpress 1x dial *444*531*NUMBER# (or send 531 NUMBER to 444). The account of
the data NUMBER specified will be extended by 30 days on Xpress Surfer 1x with an inclusive bundle of 3GB while
N8,000 will be deducted from your phone.

To update your subscription for Xpress Silver dial *444*532*NUMBER# (or send 532 NUMBER to 444). The
account of the data NUMBER specified will be extended by 30 days on Xpress Surfer Silver with an inclusive bundle
of 3GB while N10,000 will be deducted from your phone.

To update your subscription for Xpress Gold dial *444*533*NUMBER# (or send 533 NUMBER to 444). The account
of the data NUMBER specified will be extended by 30 days on Xpress Surfer Gold with an inclusive bundle of 3GB
while N12,000 will be deducted from your phone.

4) All Time Surfer Plan


If you require an All Time Surfer plan, Dial *444*540# (or send 540 to 444) you will receive the menu below via
SMS
541) AllTime 1x
542) AllTime S
543) AllTime G
599) Check Status
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To update your subscription for All Time Surfer 1x dial *444*541*NUMBER# (or send 541 NUMBER to 444). The
account of the data NUMBER specified will be extended by 30 days on AllTime Surfer 1x with an inclusive bundle of
5GB while N9,500 will be deducted from your phone.

To update your subscription for All Time Surfer Silver dial *444*542*NUMBER# (or send 542 NUMBER to 444).
The account of the data NUMBER specified will be extended by 30 days on All Time Surfer Silver with an inclusive
bundle of 5GB while N12,000 will be deducted from your phone.

To update your subscription for All Time Surfer Gold dial *444*543*NUMBER# (or send 543 NUMBER to 444). The
account of the data NUMBER specified will be extended by 30 days on AllTime Surfer Gold with an inclusive bundle
of 5GB while N15,000 will be deducted from your phone.

5) 3 Months Multiple Months plan


If you require 3 months multiple subscription plan, Dial *444*550# (or send 550 to 444) you will receive the menu
below via SMS
551) AllTime 1x(3M)
552) AllTime S (3M)
553) AllTime G(3M)
599) Check Status

To update your subscription for All Time Surfer 1x for 3 months dial *444*551*NUMBER# (or send 551 NUMBER
to 444). The account of the data NUMBER specified will be extended by 90 days on All Time 1x (3M) with an
inclusive bundle of 16.5GB while N28,500 will be deducted from your phone.

To update your subscription for All Time Surfer Silver for 3 months dial *444*552*NUMBER# (or send 552
NUMBER to 444). The account of the data NUMBER specified will be extended by 90 days on All Time Silver (3M)
with an inclusive bundle of 16.5GB while N36,000 will be deducted from your phone.

To update your subscription for All Time Surfer Gold for 3 months dial *444*553*NUMBER# (or send 553
NUMBER to 444). The account of the data NUMBER specified will be extended by 90 days on All Time Gold (3M)
with an inclusive bundle of 16.5GB while N45,000 will be deducted from your phone.

6) 6 Months Multiple Months plan


If you require 6 months multiple subscription plan, Dial *444*560# (or send 560 to 444) you will receive the menu
below via SMS
561) AllTime 1x(6M)
562) AllTime S (6M)
563) AllTime G(6M)
599) Check Status

To update your subscription for All Time Surfer 1x for 6 months dial *444*561*NUMBER# (or send 561 NUMBER
to 444). The account of the data NUMBER specified will be extended by 195 days on All Time 1x (6M) with an
inclusive bundle of 34GB while N57,000 will be deducted from your phone.

To update your subscription for All Time Surfer Silver for 6 months dial *444*562*NUMBER# (or send 562
NUMBER to 444). The account of the data NUMBER specified will be extended by 195 days on All Time Silver (6M)
with an inclusive bundle of 34GB while while N72,000 will be deducted from your phone.
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To update your subscription for All Time Surfer Gold for 6 months dial *444*563*NUMBER# (or send 563
NUMBER to 444). The account of the data NUMBER specified will be extended by 195 days on All Time Gold (6M)
with an inclusive bundle of 34GB while while N90,000 will be deducted from your phone.

7) 12 Months Multiple Months plan


If you require 12 months multiple subscription plan, Dial *444*570# (or send 570 to 444) you will receive the menu
below via SMS
571) AllTime 1x(12M)
572) AllTime S (12M)
573) AllTime G(12M)
599) Check Status

To update your subscription for All Time Surfer 1x for 12 months dial *444*571*NUMBER# (or send 571 NUMBER
to 444). The account of the data NUMBER specified will be extended by 390 days on All Time 1x (12M) with an
inclusive bundle of 69GB while N114,000 will be deducted from your phone.

To update your subscription for All Time Surfer Silver for 6 months dial *444*572*NUMBER# (or send 572
NUMBER to 444). The account of the data NUMBER specified will be extended by 390 days on All Time Silver (12M)
with an inclusive bundle of 69GB while N144,000 will be deducted from your phone.

To update your subscription for All Time Surfer Gold for 6 months dial *444*573*NUMBER# (or send 573
NUMBER to 444). The account of the data NUMBER specified will be extended by 390 days on All Time Gold (12M)
with an inclusive bundle of 69GB while N180,000 will be deducted from your phone.

8) Additional Bundle Plans


If you require additional bundle subscription plan, Dial *444*580# (or send 580 to 444) you will receive the menu
below via SMS
581) AllTime 1x (100MB)
582) AllTime S (100MB)
583) AllTime 1x (500MB)
584) AllTime S (500MB)
585) AllTime 1x (1GB)
586) AllTime S (1GB)
599) Check Status

To update your subscription for All Time Surfer 1x for 1 day dial *444*581*NUMBER# (or send 581 NUMBER to
444). The account of the data NUMBER specified will be extended by 1 day on All Time 1x (1DB) with an inclusive
bundle of 100MB while N200 will be deducted from your phone.

To update your subscription for All Time Surfer Silver for 1 day dial *444*582*NUMBER# (or send 582 NUMBER to
444). The account of the data NUMBER specified will be extended by 1day on All Time Silver (1DB) with an
inclusive bundle of 100MB while N300 will be deducted from your phone.

To update your subscription for All Time Surfer 1x for 4 days dial *444*583*NUMBER# (or send 583 NUMBER to
444). The account of the data NUMBER specified will be extended by 4 days on All Time 1x (4DB) with an inclusive
bundle of 500MB while N1000 will be deducted from your phone.
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To update your subscription for All Time Surfer Silver for 4 days dial *444*584*NUMBER# (or send 584 NUMBER
to 444). The account of the data NUMBER specified will be extended by 4 days on All Time Silver (4DB) with an
inclusive bundle of 500MB while N1300 will be deducted from your phone.

To update your subscription for All Time Surfer 1x for 7 days dial *444*585*NUMBER# (or send 585 NUMBER to
444). The account of the data NUMBER specified will be extended by 7 days on All Time 1x(7DB) with an inclusive
bundle of 1GB while N2000 will be deducted from your phone.

To update your subscription for All Time Surfer Silver for 7 days dial *444*586*NUMBER# (or send 586 NUMBER
to 444). The account of the data NUMBER specified will be extended by 7 days on All Time Silver (7DB) with an
inclusive bundle of 1GB while N2500 will be deducted from your phone.

9) Visa Mobile Office


To update your subscription for Visa Mobile Office simply recharge when by N4,000; the rental will be
automatically deducted and you will have access for another 1 month.

10) Check Status


To check the status of your data subscription, dial *444*599*Number#. The status of the data account
specified including date of expiration and current plan subscribed will be sent to your phone via SMS.

11) Cancel Subscription


To cancel your current subscription, dial *444*592*Number#. Your data account will be suspended.

See summary in the table below:

PLAN 1x Silver Gold

Day Surfer 511 512 513

Nite Surfer 521 522 523

Xpress 531 532 533

AllTime Surfer 541 542 543

AllTime Surfer 3 Months 551 552 553

AllTime Surfer 6 Months 561 562` 563

AllTime Surfer 12 Months 571 572 573

AllTime Surfer 1 Day 581 582 N/A

AllTime Surfer 4 Day 583 584 N/A

AllTime Surfer 7 Day 585 586 N/A

Visa Mobile Office 591 N/A N/A


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Cancel Subscription 592

Check Status 599

Dial *444*code*Number#
“Code” is defined above while “Number” is the data account
number.

RULES:
· All plans except the daily bundle and multiple month plans have 30 days validity
· All plans are limited to allocated bundles (5GB, 3GB, 1GB etc.)
· All plans are automatically renewed when subscribers load required amount on modem with recharge
cards.
· You can switch from prepaid internet to any plan of your choice.
· You can renewal you current plan by simply topping up your modem with recharge cards or dialing the
codes above from any Visafone handset.
· You can change from your current plan to another plan only after your current plan EXPIRES. You
cannot change to another plan while your current plan is still active.
· If you intend changing to another plan when your current plan expire, you must have a little airtime on
your modem i.e. the change of plan will fail if the balance on your modem is zero.
· You cannot switch from any plan to Visa Mobile office; to get Visa Mobile Office you have to visit the
nearest Visafone outlet.
· Existing Visa Mobile Office users can update their subscription by simply loading the required airtime in
their phone; the airtime will be automatically deducted and their subscription will be renewed.

FAQ

Q: How do I use the service?

Ans: To use RC data pay, load a Visafone handset with sufficient airtime for the required data service plan and dial
the short code for the desired plan to update your subscription.

Q: Do I need to be on a special tariff plan to use the service?

Ans: No you do not need to be on a special plan, RC data pay can be done from any Visafone phone handset on
any tariff plan

Q: What if I do not have a Visafone line?

Ans: If you do not have a Visafone line and want to use airtime to update your subscription, simply go to the
nearest Visafone shop and ask one of the consultants to assist you or load recharge card directly on your modem.

Q: How soon is my account updated when I use RC Data Pay?

Ans: Your data account is automatically updated immediately.

Q: Can I check the status of my data account to know when it will expire or how much volume I have consumed?
18 | P a g e

Ans: Yes, you can check the status of your data account by dialing *444*559*NUMBER# from any Visafone phone
where NUMBER represents the number of your data account.

Q: Can I switch from one plan to another?

Ans: Yes you can switch from one plan to another but you have to wait for the present plan to expire before you
make the switch.

Q: Can I pay for multiple months in advance?

Ans: You can pay for multiple months in advance only on your present plan. To pay multiple months for another
plan, you will have to wait until your present plan expires.

All terms and conditions apply

*Internet access is on best effort basis

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