Scribd Logo
Upload

Welcome to Scribd!

  • 27 views

    Naukri Sworajjena (10y 0m)

    Uploaded by

    Komal chaudhary
    Sworaj Jena is a senior housekeeping supervisor with over 10 years of experience in the hospitality industry. He has held housekeeping roles at prestigious hotels such as ITC Grand Chola, Ritz Carlton Bangalore, Emirates Palace Abu Dhabi, and Burj Al Arab Dubai. Most recently, he worked as the head cabin steward on MSC Preziosa, overseeing cleaning operations during trips around the USA and Europe. Jena is skilled at evaluating team performance, resolving guest issues, and ensuring rooms meet high cleanliness standards.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Naukri Sworajjena (10y 0m)

    Uploaded by

    Komal chaudhary
    27 views3 pages
    Sworaj Jena is a senior housekeeping supervisor with over 10 years of experience in the hospitality industry. He has held housekeeping roles at prestigious hotels such as ITC Grand Chola, Ritz Carlton Bangalore, Emirates Palace Abu Dhabi, and Burj Al Arab Dubai. Most recently, he worked as the head cabin steward on MSC Preziosa, overseeing cleaning operations during trips around the USA and Europe. Jena is skilled at evaluating team performance, resolving guest issues, and ensuring rooms meet high cleanliness standards.

    Original Title

    Naukri_sworajjena[10y_0m]

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Sworaj Jena is a senior housekeeping supervisor with over 10 years of experience in the hospitality industry. He has held housekeeping roles at prestigious hotels such as ITC Grand Chola, Ritz Carlton Bangalore, Emirates Palace Abu Dhabi, and Burj Al Arab Dubai. Most recently, he worked as the head cabin steward on MSC Preziosa, overseeing cleaning operations during trips around the USA and Europe. Jena is skilled at evaluating team performance, resolving guest issues, and ensuring rooms meet high cleanliness standards.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    27 views3 pages

    Naukri Sworajjena (10y 0m)

    Uploaded by

    Komal chaudhary
    Sworaj Jena is a senior housekeeping supervisor with over 10 years of experience in the hospitality industry. He has held housekeeping roles at prestigious hotels such as ITC Grand Chola, Ritz Carlton Bangalore, Emirates Palace Abu Dhabi, and Burj Al Arab Dubai. Most recently, he worked as the head cabin steward on MSC Preziosa, overseeing cleaning operations during trips around the USA and Europe. Jena is skilled at evaluating team performance, resolving guest issues, and ensuring rooms meet high cleanliness standards.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    SWORAJ JENA

    Senior Housekeeping Supervisior


    Highly-qualified Senior Housekeeping Supervisor offering years of hospitality
    experience. Hands-on manager and team leader dedicated to providing high-quality,
    efficient housekeeping operations in support of all guest needs.

    Dec’12 –
    Mar’14 – Nov’14 –
    Sep'16 - Aug'18 -
    Oct'19 – Nov'21 -
    Mar’14: ITC Aug'18: May'19: Jan'2023:
    Nov’14: RITZ Aug’16: Aug'21:
    GRAND EMIRATES BURJ AL VITS as a
    CARLTON, ROTANA, MSC
    CHOLA, PALACE – ARAB –
    BANGALORE ABU DHABI, PREZIOSA– Senior
    CHENNAI, ABU DHABI, DUBAI, UAE
    , INDIA as a UAE as a USA & Housekee
    INDIA as a
    Guest
    House
    Keeping
    House
    Keeping
    UAE as a
    Housekeepi
    as a
    Housekeepi
    EUROPE as
    a Cabin
    ping Key Impact Areas
    Service ng ng Supervisio
    Attendant Attendant Steward
    Associate Attendant Supervisor r
    Hospitality
    Operations General
    Administration
    [email protected] +91- 78150 35688

    Executive Profile Coordination Manpower/Team


    Skills Management
     Skilled in evaluating team member performance and adjust training based
    on the needs of the hotel.
     Quickly resolve guest complaints and concerns, ensuring their stay is Resource Cleaning &
    enjoyable and they are our priority - securing return stays when guests are Management Sanitation
    in the area.
     Indelible in inspecting all vacant ready and cleaned rooms daily to ensure
    corporate standards are met or exceeded at all times, offering the best Client Process
    Relationship Improvement
    possible presentation to our guests.
     Expertise in working closely with the front desk, department executives,
    maintenance, and general manager to address issues and concerns.
     Strategic and forward-thinking leader with self-motivated and tactical Soft Skills
    mindset.
     Excellent relationship-building and critical thinking skills with determined Negotiations New facility
    and decisive nature. setup

    Soft
    Timeline External and
    Skills
    Internal Event
    Vendor
    Management
    Managemen
    t

    Professional Experience
    Currently working in Sodexo jamnagar reliance town ship as senior housekeeping
    supervisor from January 2023 to till now.

    Nov'21 - Jan'2023: VITS as a Senior Housekeeping Supervisior


    Key Result Areas:
     Checking rooms and common areas, including stairways and lounge areas, for cleanliness
     Scheduling shifts and arrange for replacements in cases of absence
     Establishing and educating staff on cleanliness, tidiness and hygiene standards
     Motivating team members and resolve any issues that occur on the job
     Responding to customer complaints and special requests
     Monitoring and replenishing cleaning products stock including floor cleaner, bleach and rubber gloves
     Participating in large cleaning projects as required

     Ensuring compliance with safety and sanitation policies in all areas.


    Oct'19 – Aug'21: MSC PREZIOSA– USA & EUROPE as a head Cabin Steward
    (MSC Sea View is an owned and operated by MSC Cruises which was built by Italian shipbuilder Fincantieri in Monfalcone and
    delivered in Jun. 2018, she is the sister ship to her class' lead vessel, seaside. Total Passenger Capacity is 4200 and staff 2000.)
    Key Result Areas:
     Greeting the guests upon arrival and departure.
     Responsible for maintaining cleanliness of all rooms and sanitized surfaces. Bed Making and Changing Linen.
     Keep hallway outside of cabins clean and neat.
     Collected the key and moving to particular work location.
     Arranged the trolley and equipment.
     Attended the fire and safety training. Attended mock drill.
     Reported guest complaints and request.
     Ensured guests comforts by responding promptly to request.

    Previous Experience
     Aug'18 - May'19: BURJ AL ARAB – DUBAI, UAE as a Housekeeping supervisor
     Sep'16 - Aug'18: EMIRATES PALACE – ABU DHABI, UAE as a Housekeeping Attendant
     Nov’14 – Aug’16: ROTANA, ABU DHABI, UAE as a House Keeping Attendant
     Mar’14 – Nov’14: RITZ CARLTON, BANGALORE, INDIA as a House Keeping Attendant
     Dec’12 – Mar’14: ITC GRAND CHOLA, CHENNAI, INDIA as a Guest Service Associate

    Achivements
     Received Certification of Recognition from MSC Preziosa, USA & Europe for displaying bravery and courage in
    completion of a 4000 mile Atlantic crossing during the challenging times in Jun. 2020
     Awarded with Certification of Appreciation by Emirates Palace, Abu Dhabi, UAE for scoring an average of 91% in LQA
    Arrival Checks in the month of Sep. 2017
     Received Appreciation Certificate by Emirates Palace, Abu Dhabi, UAE for Excellence Service in Dec. 2016
     Rewarded with Best Performance award in (Environment Health and Safety) for the month of Feb. 2016 at Rotana AL Ain
    Hotel
     Recognized with White Gloves Best Performance Award For the month of Aug. 2015 at Rotana AL Ain Hotel
     Nominated for BEST ROOM ATTENDANT for month of March 2015 at Rotana AL Ain Hotel

    Education Credentials
     Bachelor of Hotel Management & Catering Technology - School of Hotel Management & Catering Technology, Bhubaneswar,
    India | 2012
     Computer Proficiencies:
     MS Office Suite: Word, Excel & PowerPoint

     Operating System: Windows XP/7/8 Internet Explorer, Firefox, Google chrome, Opera, IDS
     Certifications:
     Post-Graduation Diploma in Computer Application (PGDCA) - Bidya Bhavan Governement Institution, India |
    Jan’2009-Jan’2010
     Office Assistant Course - Gandhi Institution of Computer Education & Information, India | Jul’2010-Oct’2010

    You might also like