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    Shabana Shaikh Resume With Pic

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    Shabana Shaikh is an Indian national who currently works as a Customer Relationship Executive at ICICI Lombard Pvt Ltd. She has over 5 years of experience in customer service roles. She holds a BCA from Wadhwa College of Technology and has skills in HTML, CSS, and Microsoft Office. She is motivated, a good problem solver, and has experience managing stressful environments.

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    Shabana Shaikh Resume With Pic

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    shabana shaikh
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    Shabana Shaikh is an Indian national who currently works as a Customer Relationship Executive at ICICI Lombard Pvt Ltd. She has over 5 years of experience in customer service roles. She holds a BCA from Wadhwa College of Technology and has skills in HTML, CSS, and Microsoft Office. She is motivated, a good problem solver, and has experience managing stressful environments.

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    Shabana Shaikh is an Indian national who currently works as a Customer Relationship Executive at ICICI Lombard Pvt Ltd. She has over 5 years of experience in customer service roles. She holds a BCA from Wadhwa College of Technology and has skills in HTML, CSS, and Microsoft Office. She is motivated, a good problem solver, and has experience managing stressful environments.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    45 views3 pages

    Shabana Shaikh Resume With Pic

    Uploaded by

    shabana shaikh
    Shabana Shaikh is an Indian national who currently works as a Customer Relationship Executive at ICICI Lombard Pvt Ltd. She has over 5 years of experience in customer service roles. She holds a BCA from Wadhwa College of Technology and has skills in HTML, CSS, and Microsoft Office. She is motivated, a good problem solver, and has experience managing stressful environments.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    SHABANA SHAIKH

    Shabana Firoz Shaikh


    102 stanly cafe building
    Al yahar street Khalidiya
    Abu Dhabi
    Mobile No –+971 54 360 1401 /+971544629731
    Email Address: [email protected]

    PERSONAL DETAILS

    Date of Birth : 12th Mar 1995


    Nationality : Indian
    Languages Known : English & Hindi
    Gender : Female
    Passport No. : Y7431698
    Visa :
    Marital Status : Married

    ACADEMIC QUALIFICATION

    ⮚ BCA(2017) from Wadhwa College of Technology(SNDT). 62%

    ⮚ Intermediate (2013) from Ideal Junior College Mumbai with


    50.67%

    ⮚ High School (2011) from Trombay Public High School, Mumbai with79.09%.

    SPECIALIZATION

    ⮚ BCA (Bachelor of Computer Applications)

    COMPUTER SKILLS

    ⮚ Basic: MS-Office &Internet. MS-Excel.


    Technical skill : HTML and CSS

    PROJECT
    ⮚ Catering Management System.

    ACHIEVEMENTS

    ⮚ Awarded as a BEST PERFORMANCE for the month of April, May & June 2014.
    EXTRA CURRICULAR ACTIVITIES

    ⮚ Participated in collage activities actively.


    ⮚ Awarded as a BEST STUDENT in school level.

    CORE COMPETENCE

    ⮚ Good communication, problem solving & learning skills.


    ⮚ Hardworking and adaptive to all situations.
    ⮚ Self-motivated & able to make decisions independently.
    ⮚ Good with Analytical and Problem Solving Techniques.
    ⮚ Capable of handling stressful environments.
    ⮚ Excellent working relationship with External client.

    WORK EXPERIENCE

    LAST WORK EXPERIENCE Years

    Digicall Tele services PVT LTD


    2018 to August 2019
    Designation : Customer Service Associate

    ARVATO BERTELSMANN 2019 to 2021


    Designation: Data Processing Associate

    Job Profile :-

    ⮚ Previously work with Out Bound- Retention & Revenue Process With Dish TV Team.
    ⮚ Working with Assistant Manager & Team Leader to develop / implement action plans to achieve
    desired performance level
    ⮚ Assist with training and identify training needs within the group and providing feedback behalf of
    team leader
    ⮚ Ensuring all targets is met as per the KPI
    ⮚ Updating the team members about the latest development in the business and the benefits
    provided to the customer
    ⮚ Provide support to all the members of the team
    ⮚ Co-ordination with the client in reference to various issues and escalation
    ⮚ Ensure Team Work, Productivity and efficiency in various task manned

    CURRENT WORK EXPERIENCE Years


    IDBI BANK PVT LTD
    Designation: Phone banking officer Dec 2021 to Jan 2022

    ICICI LOMBARD PVT LTD


    Aug 2022 to Feb2023
    Designation: Customer Relationship Executive

    ATONS
    Job Profile :-

    ● Hard core sales


    ● Co-ordination with the client in reference to various issues
    ● Provide support to all the members of the team

    DECLARATION

    I hereby declare that all the details furnished hereby are true to my best of my knowledge.

    Place: Mumbai
    Date:

    (Shabana Shaikh)

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