Sample - ERP & Crisis Management

CHAPTER 4: EMERGENCY RESPONSE & CRISIS MANAGEMENT
TYPES OF EMERGENCIES – Standard Response Protocol

Below are the critical types of emergencies that comprise moderate to high vulnerability level that
possess threat to life, Facility and or Business Operation.
1. Suspicious Package/Mail
Hazardous materials or explosives sent via package or mail with an intention of creating harm,
panic or disruption to a business operation/facility.
Standard Response:
If you suspect that you have received a package that may contain hazardous material:
1. Remain calm and do not panic.

2. Immediately notify security and provide required information.
3. Inform your immediate supervisor or manager.
4. Do not shake or empty the contents of any suspicious envelope or package.
5. Place any suspicious envelope or package in a plastic bag or other type of container to
prevent the contents from leaking.
6. Leave the room and close the door or section off the area to prevent others from entering
(i.e., keep others away).
7. Keep your hands away from your face to avoid contaminating your eyes, nose and mouth.
8. Wash your hands with soap and water to prevent spreading any substance to your face.
9. If possible, list all people who were in the room or area when the envelope or package
arrived. Give this list to responding Security.
10. Prevent others from entering the area and potentially becoming contaminated.
If you suspect that you have received a package that may contain explosives:
2. Immediately notify Security and provide required information.
3. Switch off portable radio or mobile phone.
4. Isolate the package and evacuate the immediate surroundings.
5. If possible, open all door and windows of the facility and remove potential shrapnel within
the area.
2. Bomb Threat/Suspected IED

A bomb threat is generally defined as a threat, usually verbal or written, to detonate an
explosive or incendiary device to cause property damage, death, or injuries, whether or not
such a device actually exists.
1 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management
Security Manual & Operational Standards
Version1 – Nov 2016
Improvised Explosive Device (IED) - Device placed or fabricated in an improvised manner
incorporating destructive, lethal, noxious, pyrotechnic, or incendiary chemicals designed to
destroy, incapacitate, harass, or distract a person, group of persons, facility, or business
operation.
Standard Response:
Receipt of a Bomb Threat Call

When a bomb threat is called in, the procedures listed hereunder should be followed:
1. Keep the caller on the line and attempt to get as much information as possible. Ask for
the message to be repeated to confirm it. If possible, record the message through bomb
threat call checklist form.
2. If the caller does not indicate the location of the bomb or the time of possible detonation,
ask for other information.
3. Inform the caller that the building is occupied and the detonation of a bomb could result
in death or serious injury to many innocent people.
4. Pay particular attention to background noises, which may give a clue as to the location of
the caller.
5. Listen closely to the voice (male or female), voice quality (calm or excited), accents, and
speech impediments. Immediately after the caller hangs up, report the call to Security.
6. To assist the individual receiving the call, a bomb threat call checklist will be provided and
should be kept nearby. Use Bomb Threat Checklist Form. (Annex B)
Receipt of a Recorded or Written Bomb Threat

While written messages are usually associated with generalized threats and extortion
attempts, a written warning of a specific device may occasionally be received. It should never
be ignored. When a written threat is received, the procedures listed below should be
followed:
1. Save all materials, including any envelope or container. Once the message is recognized
as a bomb threat, further necessary handling should be avoided.
2. Every possible effort must be made to retain evidence, such as fingerprints, handwriting
or typewriting, paper, and postal marks, which are essential in tracing the threat and
identifying the writer.
3. Report the threat immediately to Security.
Discovery of a Suspect Device/IED

An employee, tenant, contractor who finds an object that exhibits signs of being suspect
should not touch the object and should notify Security immediately.

1. All staff should be evacuated from the office. Occupants of adjacent and nearby offices
and others in the vicinity should be alerted of the possible dangers. Steps should be taken
to prevent persons from entering into the area containing the threat.
2. On arrival, the EOD will take all further responsibility for the removal and disposal of the
suspect device.
3. Below is an action card, which spells out the Dos and Don’ts and the required actions to
be performed by individuals who may discover a suspected object.
Do’s Do not
Notify Security. Ignore the object and pretend that it is not
there.
Switch off portable radio/mobile phones Touch the object.
in the area.
Isolate the package and evacuate Move the object.
immediate surroundings.
Leave open all doors and windows in the Place anything on or around the object.
area.
If possible, remove all potential shrapnel Place in water.
materials surrounding the object.
Operate any light switches, portable radio,
or mobile devices.
How to Identify Suspicious Envelopes or Packages

A suspicious envelope or package might include the following:
1. Excessive postage
2. Handwritten or poorly typed address
3. Incorrect title
4. Title without name
5. Misspelling of common words
6. Oily stain, discoloration, or odor
7. No return address
8. Excessive weight
9. Lopsided or uneven envelope
10. Protruding wires or aluminum foil
11. Excessive security material such as masking tape, string, etc.
12. Visual distractions
13. Ticking sound
14. Restrictive endorsements, such as “personal” or “confidential”
15. City in the postmark that does not match the return address

3. Building Fire
A fire involving the structural components of various types of residential, commercial or
industrial buildings.
Standard Response:
1. In case of fire, activate the fire alarm or shout “Sunog” to alert others who can activate
the alarm.
2. All employees and tenants are required to know the location of the nearest fire alarm pull
station.
4. Do not attempt to fight a fire single handed specially if you are not trained to do so.
5. The activation of the fire alarm mobilizes the Emergency Response Team (ERT) and also
signals that an evacuation has to be undertaken immediately.
6. Wait for instruction from Evacuation Leader or Marshal in case signal to move out has
been released.
4. Utility Failure - Power Outage or Disruption, Water Outage, Gas Leak, Data and Telephone
Network Failure, Air-conditioning System.
Utility Failure is a short-term or a long-term loss of the required services to a particular
facility/business operation. These covers the following; Power or Electrical Supply, Water
Supply, Data and Telephone Network, and Air-conditioning System.
Standard Response:
Power Outage
In the event of power outage, Building Management has generators that will immediately
supply electricity to affected areas of the Facility.

3. Keep flashlights and batteries at easily accessible locations throughout your work areas.
4. Avoid unnecessary movement.
5. Do not use candles or other type of flame for lighting.
6. Unplug all electrical equipment (including computers) and turn off light switches.
Water Outage
2. Turn off all faucets/valves to avoid overflowing once supply has returned.
3. Do not attempt to open large spouts or nozzles.

Data and Telephone Network Failure
Communications networks may fail due to technological malfunction, or may be damaged or
overwhelmed during a disaster.
2. Security will direct report to IT group for immediate rectification.
Gas Leak
If you smell gas OR hear blowing or hissing noise:
1. NOTIFY the nearest Security or call security hotline and provide required information.
2. DO NOT use any phone inside the building.
3. DO NOT turn on or off any electric lights or appliances.
4. DO NOT open or close the windows.
5. DO NOT try to shut off the gas.
6. DO NOT light candles or other type of flame for lighting.
7. DO NOT re-enter the building until authorized to do so.
An individual exposed to natural gas for a prolonged period of time might experience the
following symptoms: dizziness, fatigue, nausea, headache, and irregular breathing. Exposure
to extremely high levels of natural gas can cause loss of consciousness or even death.
1. Take the victim outside immediately.
2. If the victim is unresponsive or lacks normal breathing immediately call for medical
assistance.
5. Inclement/Severe Weather
Inclement Weather are conditions where any combinations of wind gust, storm, heavy rains,
and strong sea currents are present and/or observed with or without the corresponding
storm/typhoon signal from the locale weather station PAGASA.
Standard Response:
1. Be alert and take time to read and understand advisories from HR or Security and Safety
Group.
2. Stay indoor away from windows and glass doors.
3. Check for water leaks within your respective areas and report to security any findings.
4. Check for protruding/open electrical wirings and avoid contact.
5. Listen to radio for update on flooded areas within your location.
6. If you evacuated, return home only when officials say it is safe.

6. Workplace Violence
Workplace violence is violence or the threat of violence against workers. It can occur at or
outside the workplace and can range from threats and verbal abuse to physical assaults and
homicide, one of the leading causes of job-related deaths.
Workplace violence can occur in any workplace setting. However, some settings or factors
may pose a greater degree of workplace violence risk. Employment situations or factors that
may pose higher risks for Commercial Business include, but are not limited to:
1. Shifting schedules – Working late night or early morning hours.

2. Exchanging money with the public.
3. Working alone or in small numbers.
4. Working in a setting with uncontrolled access to the workplace.
5. Working with a population which might expose one to potentially violent persons.
6. Having duties that include the delivery of passengers, goods, or services.
Standard Response:
“Threatening Situation” is a situation where one person, through intimidating words or
gestures has induced fear and apprehension of physical or other harm in another person but
there is no immediate danger of such harm being inflicted.
1. Employee should immediately notify security and his/her immediate supervisor.

2. Do not engage into verbal altercation as this could possibly lead to potential violence.
3. Maintain distance and avoid further communication until security arrives the area.
4. If possible, record the conversation with precaution as this could aid in the investigation.
A situation is an “emergency” if an injury has occurred or there is an immediate threat of
physical harm. Individuals should always consider their personal safety first in all emergency
situations. If possible, the “Emergency Response Procedure” should be followed whenever
an emergency occurs.
1. If you observed, or you are the first person on the scene, quickly assess the situation and
risk.
3. If possible, remove all harmful item within the immediate area.
4. If possible, record all pertinent information – name and condition of victim, cause of
injury, other relevant information.
5. Notifying security mobilizes the Emergency Response Team (ERT) and also signals
isolation and partial closure of area has to be undertaken immediately.

7. Suicide
The act or an instance of taking one's own life voluntarily and intentionally. Normally, this is
being undertaken by depressed person at any given opportune time and place.
Standard Response:
1. If you observed or you are the first person on the scene, immediately notify security and
provide required information.
3. Take the person and the threat seriously while waiting for security assistance.
4. Advise the person that threats of suicide or self-harm are taken seriously and that you
may need to refer them to someone who is more appropriately trained or qualified to
provide assistance.
5. Inform the person that you have a duty of care to ensure that they are safe and have
appropriate support.
6. If the person refuses to seek such support, wherever possible seek their agreement to
contact a support person or service on their behalf.
7. Suicidal Threats shall be escalated to local police authorities.
8. Carnapping
The act of taking, with intent to gain, of a motor vehicle belonging to another without the
latter's consent, or by means of violence against or intimidation of persons, or by using force
upon things.
Standard Response:
1. If you received a call or notified by customers or tenant about carnapping incident or
missing motor vehicle parked along mall parking spaces immediately notify security and
provide required information.
2. Separate investigation shall be conducted by Security and shall be escalated to local Police
Authorities for appropriate investigation and disposition.
9. Kidnaping
Is the abduction or unlawful transportation of a person, usually to hold the person against
his or her will. This may be done for ransom, in furtherance of another crime, or in
connection with a child custody dispute.
Standard Response:
1. Upon learning of or suspecting a kidnapping incident occurred at mall premises
immediately notify security and provide required information.
2. Give all the known details about the circumstances of the abduction, the medical
condition of the hostage and the content of any communications from the kidnappers.

4. Police authorities will be contacted and shall lead the investigation.
10. General Emergency –Hostage Taking/Armed Robbery/Explosion/High Intensity

Earthquake/ Active Shooter.
Hostage taking is defined as the seizing or detention of an individual coupled with a threat to
kill, injure or continue to detain such individual in order to compel a third person or
governmental organization to take some action.
Robbery committed while the person accused is armed with a dangerous weapon. Robbery
(sometimes referred to as an aggravated form of theft or larceny as it implies the use of force)
usually attracts a greater punishment in the criminal codes where it is accompanied by the
use or presence of a dangerous weapon.
Explosion is a violent and destructive shattering or blowing apart of something, as is caused

by a bomb, chemical reaction, or sudden release of energy.
Active Shooter is defined as an individual who is actively engaged in killing or attempting to

kill people in the area where crowd is present. In most cases active shooters use a firearm(s)
and display no pattern or method for selection of their victims.
High Intensity Earthquake is a constant and violent shaking of the ground, causing great
destruction, as a result of movements within the earth's crust or volcanic action.
Above type of emergencies are considered general emergency as it directly poses imminent
danger to life, facility and business operation.
Standard Response:
2. Move away from affected area as much as possible, seek cover and assistance.
5. Do not attempt to take pictures of suspects.
6. Follow instructions from security/ERT Member or responding authorities.

Emergency Callout Protocol
Emergency callout refers to the escalation process that needs to be followed in the event of
emergency. Below are the types of emergencies with corresponding callout flowchart;
Emergency
Response
Procedure
Covers the following Emergencies
Suspicious F E Utility Severe Workplace S Car napping General K

Package/ i x Failure Weather Violence u Emergency i
Mail r p i -Armed d
l Robbery n
e c
-Hostage
o i a
taking
s d p
-Active
i e Shooter p
0 -High i
n Intensity n
e Earthquake g
Callout Notification
Upon received 1st Contact 2nd Contact 3rd Contact

of Emergency
On-Site Security/SCC ERT Members CMT Members
Radio/Hotline Phones/Mobile Phones/ENS
Above shall trigger the initiation of Emergency Response Procedure.

Emergency Response Team Composition Roles and Responsibilities
This section provides clear direction during declared emergencies. A competent, trained, specific
team (Emergency Response Team (ERT)) shall lead all actions in managing an on-going critical
situation.
ERT Organizations:
Festival Mall R.Nuqui/C.Francisco
ERT Leader/Incident Commander
Jun Castillo
Asst. Incident Commander
Medical Firefighting Evacuation Salvage & Crowd Control

Team Team Team Search Team & Security
___NSB____ R.Regaspi
P.Perez TJ Tirado H. Nagano
Team Leader Team Leader
Team Leader Team Leader Team Leader
A.Bernardo
S. Saraza/J. E.Oregano
Asst. TL
Milante Asst. TL JP. Durana
J.Abadiano J.Guamel
Asst. TL Asst. TL
First Aiders Asst. TL – Old Mall Asst. TL - Expansion
1. S. Ong RN
Searchers
2. C. Lachica Firex Man 1. T.Valencia
3. N. Benavidez Lower G
4. R. Pambuan
Rebong/Santilles 1st Level 2. R.Topacio Crowd &
M. Rodriguez /
5. M. Sevilla Y. Dizon / 3. R. Santamaria Security Mgmt.
A. Malonzo /
6. R. Flores Nozzle Man J. Laceda / E. Ofaga 4. R.Magparangalan
H. Malla / S. -Lositano/Rongduen
7. P. Orale Rabanillo/Montejo / J. Alvarez/ V. Ajoc 5. M.Temprosa
Yambao
8. J. Torculas 6. E.Acha
2.
7. B.Peralta
Fire Hose man 8. J.Llorin
M. Transportation Rullada/Pante 2nd Level Upper G Equipment &
Arranger – P.De 9. R.Macatangay
E. De Leon /D. M. Brooks / Utilities Team
Gracia 10.D. Dejumo
Sambajon /C. De J. Miclat /
Fireman’s Castro / K. Etranelo / M. Miran / E. 11. C.Bersamina
Guide P. Yabut Belaras// G. Brutas 12. D.Navarro
C. Francisco
Danan/Dujale Team Leader
Alarm & Comm
Team 3rd Level Level 1
K. Barcelon / A.
Robles / N. Deverala
E. De Pedro / Bacsal/Bulan
R. Manalaysay / M. A. Yadao / A.
S.Suarez/A.Abenoja
Canlas/ J.
Asst. TL
Kinikot
Team Leader Sarmiento / Leader
4th Level Level 2

J.Berroya N.Higornia / A.Metran / J. All Housekeeping Pers
Asst. TL Leader J. Valladarez / Balderama / B. Datu / & Maintenance
R. Ramos / J. Gabales G. Dela Cruz / A.
/ J. Bastareche Valdoz
Initiator – J.Diola

Festival ERT Member Contact Information
Role Name Office Nr. Location Mobile Nr.

ERT Leader Rose Nuqui 285/286 Marketing 09985555809
ERT Leader Cesar Fransico 261 Pems 09334985342
Medical TL N. Balasubramaniam 227 Hrd 09178611225
Fire Fighting TL Paolo Perez 222 Pems 09225532394
Evacuation TL Wanda Antonio 215 Operations 09175254460
Salvage & Search TL Romy Regaspi 239 Accounting 099984900704
Crowd & Security TL Henry Nagaño 203 Security 09178211762
Alarm & Comm TL Ricky Suarez 216 Marketing 09175607368
Alarm & Comm TL Gina Abenoja 217 Marketing 09178476669
Medical Asst. TL Ace Bernardo 232 Hrd 09279746799
Firefighting Asst. TL Sherwin Saraza 281 Bmcs 09326291489
Firefighting Asst. TL Jason Milante 8503570 Acems 09322736822
LOC.12
Evac. Asst. TL Joy Tirado 263 Operations 09328813079
Evac. Asst. TL Jen Abadiano 221 Operations 09336956210
Salvage&Search Elsa Oregano 239 Accounting 09173180508
Asst. TL
C & Security Asst. TL John Paul Durana 218 Security 09171156850
Alarm&Comm Asst. Jairus Berroya 269 Marketing 09478907950
TL
Equipment & Jesus Bacsal 283 Pems 09224945150
Utilities Asst. TL
Equipment & Michael Bulan 237 Pems 09055110720
Utilities Asst. TL
First Aider Shellah Ong 230 Hrd 09771673717
First Aider Cyrus Lachica 228 Hrd 09296569067
First Aider Nikko Benavidez 229 Hrd 09051805907
First Aider Rox Pambuan 228 Hrd 09056958025
First Aider Mark Sevilla 230 Hrd 09264444090
First Aider Rowena Flores 245 Collection 09213019334
First Aider Paul Orale 204 Operations 09423505562
First Aider Jona Torculas 267 Leasing 09157922145
M-Transportation P. De Gracia 224 Operations 09432706352
Arranger
Firex Man Iam Rebong 220/281 BMCS 09426526858
First Aider Dennis Santilles 223 BMCS 09335573525
Nozzle Man Daniel Rabanillo 223 BMCS 09758329766
Nozzle Man George Montejo 260 PEMS 09425694034

Fire Hose Man Jason Rulloda 236 PEMS 09422102432
Fire Hose Man Jaysam Pante 236 PEMS 09235665322
Fireman’s Guide Harvey Danan 292 Expansion 09059439564
Fireman’s Guide Christian Dujale 281 BMCS 09052424245
1st Level – Old Mall John Guamel 274 Operations 09233570006
2nd Level – Old Mall Kirby Barcelon 274 Operations 09297093916
2nd Level – Old Mall Jing Valladares 8503517-72 Cinema 09995745236
3rd Level – Old Mall Jobelyn Laceda 274 Operations 09222012466
3rd Level – Old Mall Nomel Deveral 276 Exhibits 09239031099
4th Level – Old Mall Neri Higornia 243 Acccounting
4th Level – Old Mall Maxine Munji 276 Exhibits 09364010807
Lower G – Expsn. Hercy Malla 249 Leasing 09152921223
Lower G - Expsn. Ariel Malonzo 262 Creatives 09058968730
Upper G - Expsn. Mary Ivy De Pedro 8503570 Amusement 09178080627
Level 1 - expansion Moses Lu 269 Marketing 09164146903
Level 1 - expansion Anjanette Robles 280 Leasing 09152054362
Level 2 - expansion Abigail Metran 8503570 Amusement 09175718542
Level 2 - expansion Jen Balderama 8503571-72 Cinema
Searchers Tessie Valencia 208 Funds 09163392503
Searchers Rena Topacio 208 Funds 09054152105
Searchers Rene Santamaria 205 Systems 09178861760
Searchers Mark Temprosa 228 HRD 09363859050
Searchers Ellen Acha 206 Sales Audit 09177737448
Searchers Burndy Peralta 205 Systems 09101522319
Searchers Joan Llorin 275 Systems 09499986591
Searchers Richard Macatangay 269 Marketing 09175011982
Searchers Rodel Dejumo 8503570 Amusement 09161535456
Searchers Melchor Bersamina 262 Creatives 09274023456
Searchers Ramon Navarro 262 Creatives 09175262111
C & Security Mgmt. Joy Lositaño 218 Security 09062571223
C & Security Mgmt. Alexis Ronduen 218 Security 09072658901
Initiator Jane Diola 282 PEMS 09238162112

South Station
Manny Enejosa
ERT Leader/Incident
Commander
Harvey Morales

Team
J. Rivera A.Sabdani A. Blanker T. Silvino A.Tormes

Team Leader Team Leader Team Leader Team Leader Team Leader
Firex Man ___________ Searchers Crowd &

First Aiders
Asst. TL 1. Security
1.
2. Mgmt.
2.
Nozzle Man 3.
3. 1st Level YellowB
Fire Hose
man 2nd Level YellowB
Equipment &
Medical
Transportation Fireman’s Utilities Team
1st Level GreenB
Arranger Guide
D. Basada
2nd Level GreenB Team Leader
Alarm & Comm
Team G. Sarabillo
Asst. TL Leader
R. Pancho
Team Leader All Housekeeping Pers
& Maintenance
J. Orolfo
Asst. TL Leader
Initiator

South Station ERT Member Contact Information

ERT Leader M. Enejosa South Station 0905-2344826
Asst. ERT Leader H. Morales South Station 0934-3533110
Crowd Control & A. Tormes Jr. South Station 0975-0369003
Security TL
Fire Fighting TL S. South Station 0915-0725169
Abdullmobin
Fire Fighter A. Lutrana South Station 0907-7713515
Fire Fighter M. Camias South Station 0916-276840
Fire Fighter M. Albero South Station 0998-`158109
Fire Fighter D. Reyes South Station 0906-3534042
Fire Fighter N. Matarong South Station 0930-2961874
Fire Fighter N. Nunez South Station 0956-8551879
Fire Fighter J. Lim South Station 0907-0354967
Fire Fighter R. Barbalosa South Station 0942-2620462
Fire Fighter J. Chavez South Station 0949-1277969
Fire Fighter R. Excilese South Station 0935-3183684
Evacuation TL A. Blanker South Station 0905-4374323
Evac. Asst. TL R. Congayo South Station 0907-6464154
Evac. Marshal J.Dancalan South Station 0939-6593543
Evac. Marshal C. Dapulaza South Station 0956-9353590
Evac. Marshal C. Tolosa South Station 0917-6012187
Evac. Marshal J. Basas South Station 0995-4496290
Salvage & Search TL T. Silvino South Station 0921-3062930
Salvage & Search H. Dadva South Station 0956-1420186
Member
Salvage & Search R. Palapad South Station 0917-6668681
Member
Salvage & Search F. Colico South Station 0956-9352903
Member
Medical TL J. Rivera South Station 0917-7744861
CC & Security J. Sardenas South Station 0909-2237370
CC & Security H. Godynes South Station 0946-6669923
CC & Security N. Demillo South Station 0949-8377846
CC & Security A. Bate South Station 0936-0219558

Westgate & Fastbytes
Peejay Tamayao
Mike Medilla

Team
Joel Bantillan Kim Mendoza Albert Deleon F. Miguel M. Corales

Hub/Center Plaza Searchers Crowd &

First Aiders Firex Man
1. T. Gaye Security
1. G.Aldalecio
2. A. Tiu Mgmt.
2. C.Mapindan
3. TBA
3. R.Masagca Fastbytes
Nozzle Man
Fire Hose man Equipment &

Spectrum Utilities Team
Medical
Transportation Fireman’s
Arranger Guide M. Brita
Team Leader
___TBA____
Alarm & Asst. TL
Comm Team Leader
All Housekeeping Pers
M. Manigo & Maintenance
Team Leader
__TBA___
Asst. TL
Leader
Initiator

Westgate & Fastbytes ERT Member Contact Information

ERT Leader Peejay Tamayao Admin/Opns Westgate 0917-5949466
Asst. ERT Leader Mike Medenilla Admin/Opns Westgate 0936-8960321
Medical TL J. Bantillan TopServe Westgate 0998-4237873
F. Aider G. Aldalecio TopServe 0910-9143223
F. Aider C. Mapindan TopServe 0947-5603870
F. Aider R. Masagca TopServe 0935-7378325
Transport R. Tanes TopServe
Fire Fighting TL K. Mendoza PEMS Spectrum 0936-9575391
Fire Fighter 1 J. Balco WilServe
Fire Fighter 2 G. Collado WilServe
Fire Fighter 3 R. Espinosa WilServe
Alarm TL M. Manigo WilServe
Evacuation TL A.DeLeon PEMS Westgate 0928-4872840
Evac Marshal M. Brita WilServe
Evac Marshal J. Beraquit CEG 0922-9034238
Evac Marshal W. Gile WilServe 0909-6996863
Evac Marshal J. Jiorvina JAMAS
Crowd Control M. Corales CEG 0915-3313333
TL
Salvage & Search F. Miguel TopServe Westgate 0915-4216733
TL
Search 1 A.Tiu TopServe
Search 2 T. Gaye CEG

Main Square Molino
Karla Morada
Raffy Oriente

Team
R. DeVera Aaron Pera Lyn Cadayong A. Alcedera Joe Bepitel

1st Level Searchers Crowd &

First Aiders Firex Man
1. Security
1.
2. Mgmt.
2.
3.
3. 2nd Level
Nozzle Man

Utilities Team
Medical
Arranger Guide C. Fabito
Team Leader
___________
Alarm & Asst. TL
Comm Team Leader
A.Acedera & Maintenance
Team Leader
R. Casollo
Asst. TL
Leader
Initiator

Main Square ERT Member Contact Information

ERT Leader Karla T. Morada 0998-9518561
Asst. ERT Leader Raffy Oriente 0941-8331876
Medical TL Rowena DeVera 0928-2870793
Fire Fighting TL Aaron Pera 0942-3851218
Evacuation TL Lyn Cadayong 0939-6488722
Asst. Evacuation Allan Turalba 0998-8603229
TL
Salvage & Search Arnold Acedera 0908-6073238
TL
Equipment & Christian Fabito 0948-0432530
Utilities TL
Alarm & Arnold Acedera 0908-6073238
Communication
TL
Crowd Control & Joe Bepitel 0995-1946726
Security

For a Mall- Tagaytay
Jingle Medrano
____________

Team
___________ ___________ ___________ ___________ Danilo Villegas

First Aiders Lower Ground Searchers Crowd &

Firex Man
1. 1. Security
2. 2. Mgmt.
3. 3.
Nozzle Man Upper Ground 4.
4.
5. 5.

2nd Level Utilities Team
Medical
Arranger Guide ___________
Team Leader
___________
Alarm & Asst. TL
Comm Team Leader
___________ & Maintenance
Team Leader
___________
Asst. TL
Leader
Initiator

For a Mall ERT Member Contact Information

Brentville Commercial
Ma. Shiela Pogenio
OIC J. Maningo

Team
S. Pogenio SO L. Bello ADC J.dela Paz SG W. Moncada SO J. Aleco

First Aiders Village Front Searchers Crowd &

Firex Man
1. SG Guzman 1. SG R Pascual Security
2. SG Fuentes 2. SG J. Caballero Mgmt.
3.A. Apostol 3. SG Gallego
Nozzle Man Arborage 4.
4. A Sioson
5. 5.

Prominence 2 Utilities Team
Medical
Arranger Guide J. Panalag
Team Leader
R. Pangilinan
Alarm & Asst. TL
Comm Team Leader
All Housekeeping Pers &
SG R. Orejudos Maintenance
Team Leader
SG E. Espallardo
Asst. TL Leader
Initiator

Brentville ERT Member Contact Information

ERT Leader S. Pogenio Biñan Laguna 09177479848
ERT Asst. Leader J. Maningo -do- 09350378729
Medical Team S. Pogenio -do- 09177479848
Firefighting L. Bello -do- 09369967893
Evacuation J. Dela Paz -do- 09268698557
Salvage & Search W. Moncada -do- 09295930446
Crowd Control & J. Aleco -do- 09321219204
Security
Equipment & J. Panalag -do- 09269882830
Utilities
Alarm & R. Orejudos -do- 09335096065
Communication
Members
Guzman 09553095513
Fuentes 09994385873
Pascual 09058862254
Caballero 09096533250
Gallego 09396155727
Bacla-an 09367814632

ERT Member Roles and Responsibilities:
Designation Responsibilities
ERT Leader/Incident Commander It is the responsibility of the aforementioned to ensure
that Site is properly equipped with appropriate and
sufficient emergency response equipment. ERT members
are properly trained to respond to various emergencies.
The linkage with external emergency services should be
strong and able to support maximum effectiveness in the
event of emergencies.
In case of Emergency Alert:

1. Shall respond to the alert and take control of the
event from the established Emergency Command
Center.
2. Assess the emergency and initiate effort to bring
the emergency under control.
3. Arrange an immediate organized response in
accordance with magnitude of emergency; and
appropriate emergency response procedures
(ERP).
4. Activate and implement the Business Continuity
Plan as deemed necessary to restore site full
operation.
5. Ensure that written procedures shall be reviewed
and revised as necessary to ensure continual
improvement.
6. Call for evacuation depending on the alert
classification of emergency.
7. Ensure contact with CMT.
Asst. Incident Cmdr Shall act as emergency controller in the absence of

Incident Commander. AIC shall assist in the Incident
Commander in the implementation of applicable
emergency procedures.

1. Initialize briefing as to the current situation and
potential consequences of the emergency
immediately upon learning of emergency.

2. Use all available resources to assist with the
administrative response to the emergency to
minimize if not negate the effect.
3. Coordinate with Communication Officer for
appropriate communications with media.
4. Advise all concerned personnel and stakeholder of
the event and its likely consequences.
5. Conduct emergency event debriefing.
Medical Team Leader Shall be the lead officer responsible in providing medical
assistance, dispatch of first aiders and transportation
requirement for patient the requires immediate hospital
evacuation.

1. Shall lead medical assistance requirement and
forming of first aiders.
2. Shall ensure readiness of basic first aid equipment
and medical supplies.
3. Shall ensure relationship and contact with nearest
hospitals and ambulance.
4. Shall generate report on medical related cases.
5. Shall ensure reporting to IC or AIC.
Medical Team Asst. Team Leader Shall act as team lead for medical in the absence of MTL
and assist the team in the implementation of required
medical support.
Firefighting Team Leader Shall be the lead officer responsible in the readiness and
completeness of fire equipment, assembly and dispatch of
fire fighters.

1. Shall lead the team and initiate immediate fight
against fire.
2. Shall assist responding Fire Responders (BFP) and
Filinvest Fire.
3. Shall maintain relationship and contact with
nearest Fire Department.
4. Shall generate on fire related cases.
Firefighting Asst. Team Leader Shall act as team lead for firefighting in the absence of FTL
action.
Evacuation Team Leader Shall be the lead officer in-charge of site evacuation
whether it is full or partial evacuation. Shall be responsible

in the updating of evacuation plans/layout and ensure
readiness of equipment, assembly and evacuation area.

1. Ensure readiness and completeness of floor
marshals.
2. Ensure proper positioning of marshals.
3. Ensure clearing of evacuation routes.
4. Ensure availability and order at assembly area.
5. Shall generate report on headcount.
Evacuation Asst. Team Leader Shall act as team lead for evacuation in the absence of ETL
action.
Salvage & Search Team Leader Shall be the lead officer in-charge of search and retrieving
critical materials/documents. Shall be responsible in
ensuring readiness and completeness of his team in the
event of emergency.

1. Shall lead the team in the search and retrieving
requirement.
2. Shall ensure proper orientation and familiarity of
site.
3. Shall generate report on retrieved data.
Salvage & Search Asst. Team Shall act as team lead for salvage and search team in the
Leader absence of SSTL and assist the team in the implementation
of required action.
Crowd Control & Security Team Shall be the lead officer in-charge of crowd control and
Leader security. Shall be responsible for the orderly conduct of
evacuation, and security of facility to avoid looting.
In case of Emergency Event:

1. Shall ensure proper positioning of security
personnel in aid of evacuation.
2. Shall ensure readiness and completeness of
required emergency equipment.
3. Shall control all entry point and ensure readiness
of exit points.
4. Shall ensure safety of evacuees at evacuation area.
5. Shall assist in the accounting of personnel.
6. Shall ensure clearing of evacuation routes.

7. Shall ensure security deployment at evacuation
area.
8. Shall conduct vehicular traffic control
management.
9. Shall consolidate and generate report.
Crowd Control & Security Asst. Shall act as team lead for crowd control and security in the
Team Leader absence of CCSTL and assist the team in the
implementation of required action.
Alarm & Communication Team Shall be the officer in-charge of ERT communication and
Leader initiator of Alarm. Shall be responsible in ensuring
effectiveness of alarm and communication system.

1. Shall confirm emergency and initiate sounding of
alarm whether it is general or partial activation.
2. Shall communicate with IC or AIC
3. Shall generate report on alarm activation.
Alarm & Communication Asst. Shall act as team lead for alarm and communication in the
Team Leader absence of ACTL and assist the team in the
Equipment & Utilities Team Shall be the lead officer in-charge with facility equipment
Leader and utilities. Shall be responsible in shutting down and
activation once site is declared clear or under control.

1. Shall ensure shutting down of facility
elevators/lifts, escalators and utilities –
electrical/power and water supply to avoid further
damaged.
2. Shall ensure power up/activation once clear
instruction or declared safe to resume operation.
3. Shall ensure readiness of gensets/back up power,
water supply, air-conditioning, IT connections.
4. Shall generate report in case of damages.
Equipment & Utilities Asst. Team Shall act as team lead for equipment and utilities in the
Leader absence of EUTL and assist the team in the

Non ERT-Member Roles and Responsibilities
Designation Responsibilities
FSI Department Managers/ When Alert is declared, call IC or AIC and check if your area
Supervisors is affected. Once confirmed affected, alert your staff and
get ready for evacuation call.
When General Alert is declared, alert your staff and

prepare for evacuation.
FSI Employees When General Alert is declared all employees will cease
work immediately and;
1. Move quickly to designated emergency assembly
areas and wait for signal to move out/prepare for
evacuation.
2. Give their names to their marshal/evacuation
team leader as they arrive at emergency assembly
area.
3. Wait for cancellation or return to work
announcement from the IC or AIC.
Store When Alert is declared, coordinate with Site Security/IC or
Managers/Supervisors/Staff AIC and check if your area is affected. Once confirmed
affected, alert your staff and get ready for evacuation call.
When General Alert is declared, alert your staff and

Wait for signal to move-out.

Contractors/Workers When Alert is declared, coordinate with your respective
Safety Officer and check if your area is affected. Once
confirmed affected, alert your workers and get ready for
evacuation call.
When General Alert is declared, alert your workers and

Wait for signal to move-out.

Visitors/Customers An advisory will be release from Paging (PA) System on a
per location basis
Marshals and security shall notify the customers on the

nearest exit point and location of evacuation area.

Emergency Alert Classification:
1. Local Alert – No Serious Alarm – CODE YELLOW
Applies to any emergency, which can be dealt with or contained using internal emergency
services.
Examples:
 Vehicular accident not involving serious physical injury and can be treated by site
medical team/first aiders.
 Non –toxic spills
 Minor incidents that do not possess harm or not considered as life threatening.
2. Specific Area Alert – Alarm Sounds – CODE BLUE
Applies to any emergency that may affect or threaten the well-being or safety of employee,
tenant, customers or contractors and or assets and operations in a certain portion/location
of the mall.
Examples:
 A fire not seriously threatening the facility and/or personnel but generating sufficient
smoke to obscure operational movement and limiting operations at certain
area/location.
 May consider emergency at adjacent premise.
 May require activation of other ERT members.
3. General Alarm Alert– Alarm Sounded – CODE RED

Applies to any emergency where the whole facility maybe threatened and external assistance
is required.
Examples:
 An accident requiring extensive search and rescue, first aid support and evacuation
off the site.
 An accident requiring PNP and other law enforcement intervention and assistance.

Evacuation Procedure and Guidelines
In the event of Specific Area or General Alarm Alert and the need to vacate the area is announced by
ERT Incident Commander or Alternate, all personnel are required to assemble at designated
evacuation areas following the process below;
If you are a member of ERT, report to your respective area of assignment. If you are not, follow the
following procedure:
1. Lock up all important documents and materials and turn off electrical equipment in your area;
2. Act in a calm and orderly manner in proceeding to the nearest fire exit. This can be your most
valuable contribution;
3. Proceed directly to the designated assembly points and remain calm;
4. Do not attempt to re-enter the building regardless of how important is the item you have
forgotten in your workplace unless directed by the authorized officer.
5. For Personnel with impairment or medical condition, first aiders shall provide assistance.
Ambulance should be alerted on standby for possible use.
After Reaching the Evacuation Area:
1. Report to your superiors for proper accounting of personnel;
2. Do not leave the assembly area for kibitzing. For personal necessities, seek permission from
your superiors;
3. Do not give any statement to the press/media or to any outsider instead refer them to the
duly designated Public Information Team; and
4. No one is allowed to return or go back inside the premises upon reaching the evacuation area.
After emergency:
1. Do not return to the building until signal is given by the ERT/Management.
2. Do not go home unless authorized by your superior.
EARTHQUAKE
During Earthquake:
If inside the mall
1. Watch for falling plaster, bricks, light fixtures and other objects;
2. Watch out for high bookcases, cabinets, shelves and other furniture which might fall down or
topple;
3. Stay away from windows and mirrors;
4. If in danger, get under a table, desk or bed in a corner away from windows or in a strong
doorway;
5. Encourage to follow your example; and
6. Do not run outside.
If outside the mall
1. Avoid buildings, wall power poles and other objects that might fall;
2. Do not run through streets;
3. If surrounded by buildings, take shelter in the nearest strong one;
4. If possible, move to an open area away from hazards; and
5. If in automobile, stop in the safest place available preferably in an open area;
After Earthquake
1. Check for injuries;
2. Check for fire;
3. Check utility lines and appliances for damage;
4. Clean up spilled medicines, chemicals, drugs and
5. others;
6. Check to see that sewage lines are intact before
7. flushing;
8. Do not eat or drink anything from open container near shattered glasses;
9. Do not turn switches on and off; and
10. Respond to requests for help.
TYPHOON
Before Typhoon
1. Tune in to a radio station for up to date reports;
2. During super typhoons, it would be safe to send female employees home, also male
employees who might not be needed for emergency assistance work;
3. ERT/Security Department shall immediately coordinate to Engineering and Store Operations
Department for necessary emergency actions;
4. Close all windows, skylights, doors and other openings;
5. Remove all loose boards, cans and other items which may be easily blown about;
6. Tie down all yard equipment which is bulky but still might fly loose or move; and
7. Move materials and equipment that might be damaged by water to a safe place;
During Typhoon
1. Check the protection apparatus and all emergency equipment;
2. If necessary, shut off electrical power, furnaces and boilers;
3. Provide materials for quick, temporary repairs to protect equipment; and
4. Activate only a number of exits as this could be taken advantaged by unscrupulous
individuals.
After The Typhoon

1. Check the premises thoroughly;
2. Check the fire protection equipment;
3. Provide one or more Security officers to patrol the premises assisted by any Engineering staff;
4. Check machineries and equipment;
5. Check stocks for water damage;
6. Note all weaknesses exposed by the typhoon; and
7. After making emergency repairs, arrange for best and permanent repairs.
Sheltering in-placed – Site Evacuation Area

Site Designated Evacuation Area
Festival Mall Block 30 – Filinvest City
Westgate-Fastbytes-Spectrum Westgate – S&R Open Parking
Fastbytes – Block 20 FC
Spectrum – Parking Area
South Station Block 30 - FC
Main Square Open Parking – Near Exit
For a Mall TBAL
Brent – The Village Front Parking Area
Tools and Equipment

Emergency tools and equipment per site has to be adequate, tested and maintained for readiness
and completeness. Strategic positioning should be considered.
Facility Fire Safety and Earthquake
Tools and Equipment Location Standard

Smoke Detectors As Built Plan – Structural Fire Code Standard
Water Sprinklers As Built Plan – Structural Fire Code Standard
Gas Leak Detectors As Built Plan – Structural Fire Code Standard
Fire Suppression System As Built Plan – Structural Fire Code Standard
FDAS As Built Plan – Structural Fire Code Standard
Seismographic Instrument Device For Installation Philvols Standard/Building
Code
Seismic Gap As Built Plan – Structural Building Code
Fire Fighting Equipment
Tools and Equipment Location Standard

Fire Hose As Built Plan BFP
Fire Extinguishers See Distribution (Annex) BFP

Fire Suits & Boots 7pcs- Admin B –Festival BFP
SCBA 3pcs – Admin B-Festival BFP
Medical Equipment
Tools and Equipment Quantity/Use Standard

Spine Board At least 3 per site As Applicable
Wheelchairs At least 3 per site As Applicable
First Aid Box As applicable Basic Trauma Kit
ERT Equipment
Tools and Equipment Quantity/Use Standard

Reflectorized Vest All ERT Members As Applicable
Hard Hat All ERT Members As Applicable
Megaphone Evacuation Team As Applicable
Signal Lights Evacuation Team As Applicable
Portable Radio All ERT Members As Applicable
Search Lights Salvage & Search Team As Applicable
Command Center Tent Command Post As Applicable
Monoblock Chairs Command Post As Applicable
Portable Generator Command Post As Applicable
Training Requirement
Course Frequency Required Participants Expectation
Basic Firefighting Annual ERT/All Employees Basic Fire Fighting
Skills/Fire Hose &
Firex application
First Aid & Basic Life Annual ERT/Managers/Officers First Aid
Support application/Medical
Team Roles
Radio Operator Annual ERT/Officers Basic Radio Operator
Course Use/Radio
Protocol/Emergency
Radio Communication
ERP Orientation Year-round ERT/All Familiarization of ERP
Employees/Tenants/Contractors and standard
responses/Emergency
Exit Points/ Escalation
Procedure
ERT Familiarization 6 months ERT Composition
Familiarization/Roles
and Responsibilities/
Required Action
Emergency and Crisis Annual ERT Members Knowledge on rescue
Response Orientation and response/first aid
Course application/safety
precautions during
emergency
crisis/Emergency
Management
Drills and Exercises

This area focusses on validating acquired training and education by putting into demonstrations,
drills, and simulation exercises in a more realistic approach.
Drills and exercises will keep the ERT members, employees, tenant, customers and contractors ready
for any emergency eventuality.
Required Drills and Exercises:
Drills Participants Frequency Simulation Participants Frequency

Exercises
Evacuation Drill ERT/Employees/ Bomb ERT/CMT/
Tenants/Contractors/ Exercise External
Customers Services
Fire Drill ERT Members Armed ERT/CMT/
Annual Robbery External Annual
Services
Earthquake Drill ERT/Employees Hostage ERT/CMT/
Taking External
Services
ERT Member ERT Members Quarterly
Table Tap Drills
Communication ERT Members/ Quarterly
Drill External Services
Annexes
A. Site Emergency Exit Points.
B. Bomb Threat Checklist Form.
C. Incident Response Action Flowchart.

BOMB THREAT CHECKLIST
(By Letter / Mail / Package)
This checklist is designed to help your staff to deal with a letter bomb threat effectively and to record the
necessary information
Actions to be taken on notice of a letter/mail/package bomb:
1. If the threat is received by mail, do not further handle the letter, envelope, or package.
2. If the threat is received by e-mail, save the entire e-mail message, including any attachments and
print out a copy for police.
3. Dial Emergency – See Site Emergency Contact List, and notify your supervisor:
If a bomb is found during a security check:
1. Do not touch! Also, do not disturb the surrounding area.

2. Make positive identification of the location, a description of the bomb, and inform Security.
3. Leave the room and get the word out immediately.
4. Leave the area, notify your supervisor and call Emergency Number (See Site Emergency Contact
List).
5. If an evacuation is warranted, Security will activate the building fire alarm.
6. Evacuate the building by walking to the nearest exit and calmly direct others to do the same. Once
outside, move to a clear area at least 150 feet from the affected building. Keep walkways and
roads clear for emergency responders.
7. Do not re-enter the building until advised by emergency response personnel, even if the alarms
have ceased
Suspicious mail (explosives, chemical / biological hazards):
1. Do not shake or submerge packages or letters in water.

2. Do not open it!!!
3. Contact the security immediately and follow their instructions!
Indicators of possible mail or package bombs are:
1. An unusual or unknown place or origin.

2. No return address.
3. Excessive postage.
4. Abnormal size and / or weight.
5. Oily stains on the wrapping or package.
6. Wires or strings protruding from or attached to the package/letter.
7. Different return address than the postmark.
8. Misspellings on the package.
9. Peculiar odors (almonds, shoe polish, etc.)
10. White or color powdery substance on or inside the envelope.

Inform the Site Security Office -
Name and telephone number of the person informed:
Contact the Police. Time informed: _____________
The following part should be completed once the caller has hung up and the Site Security or the police has
been informed.
Time and date of discovery: _____________________
Type of Item: _________________________________
OTHER REMARKS:
Signature _____________________________________________
Date _________________________________________________
Print name ____________________________________________

Bomb Incident Response Action
Receipt of bomb threat call/
Discovery of Suspicious
Device -Via Telephone, letter or directly communicated.
-Suspicious or /suspect Objects.
Receipted Party
Action
Bomb Threat Call Suspicious Device
Receiving party to immediately accomplish from and notify the following:
Report Form Report Form
1. On-site Security Officer

 site Security Officer
Security Action
 Analyze and evaluate threatIs it real (X-Ray) or hoax (Oscar)?
1  Notify the ERT Leader/Asst. Leader and validate the evaluation
24-Hr Emergency 2. 24-Hr emergency assistance desk (Security Control)
Hotline 3. ERT Leader confirms Security findings.
2 4. Search Team deployed - bomb alert
5. Suspected Device not found - Full or Located Evacuation (Optional)
ERT Leader/ 6. Suspected Device located - Full or Localized Evacuation
3
Incident Cmdr (Mandatory).
Decision
Oscar Decision X-Ray
/Action
YES YES
Ignore the threat and
documents for Search Team
future reference. Activate ERT
Action
Security Command
Alert Media Coordinator Center
fire, rescue and medical
 FSOC
 PNP Search all areas or
specific areas
(Employee Search
and
Security Search)
Search team
Evacuation Team
feedback-
Action
Negative
YES
Isolate and
Decision
Decision cordon off the
Ignore the threat and areas
documents for
future reference.
Bomb scene YES
Facility Utilize PNP K-9 abatement
rendered safe Unit procedure
Evacuation Full
evacuation or
Stop Utilize PNP EOD located
Disaster Team evacuation
Team
Action
Legal: Device (and Facility Containment

secondary device. and case operation
if any) rendered action
safe
Stop
Discretionary
Facility
Stop rendered inert
Stop

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CHAPTER 4: EMERGENCY RESPONSE & CRISIS MANAGEMENT

TYPES OF EMERGENCIES – Standard Response Protocol

1. Remain calm and do not panic.

2. Bomb Threat/Suspected IED

Receipt of a Bomb Threat Call

Receipt of a Recorded or Written Bomb Threat

Discovery of a Suspect Device/IED

2 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

How to Identify Suspicious Envelopes or Packages

3 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

1. Remain calm and do not panic.

4 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

5 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

1. Shifting schedules – Working late night or early morning hours.

1. Employee should immediately notify security and his/her immediate supervisor.

6 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

7 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

10. General Emergency –Hostage Taking/Armed Robbery/Explosion/High Intensity

Explosion is a violent and destructive shattering or blowing apart of something, as is caused

Active Shooter is defined as an individual who is actively engaged in killing or attempting to

8 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Covers the following Emergencies

Suspicious F E Utility Severe Workplace S Car napping General K

Upon received 1st Contact 2nd Contact 3rd Contact

Radio/Hotline Phones/Mobile Phones/ENS

Above shall trigger the initiation of Emergency Response Procedure.

Medical Firefighting Evacuation Salvage & Crowd Control

4th Level Level 2

10 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Role Name Office Nr. Location Mobile Nr.

11 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

12 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Medical Firefighting Evacuation Salvage & Crowd Control

J. Rivera A.Sabdani A. Blanker T. Silvino A.Tormes

Firex Man ___________ Searchers Crowd &

13 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Role Name Office Nr. Location Mobile Nr.

14 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Medical Firefighting Evacuation Salvage & Crowd Control

Joel Bantillan Kim Mendoza Albert Deleon F. Miguel M. Corales

Hub/Center Plaza Searchers Crowd &

Fire Hose man Equipment &

15 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Role Name Office Nr. Location Mobile Nr.

16 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Medical Firefighting Evacuation Salvage & Crowd Control

R. DeVera Aaron Pera Lyn Cadayong A. Alcedera Joe Bepitel

1st Level Searchers Crowd &

Fire Hose man Equipment &

17 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Role Name Office Nr. Location Mobile Nr.

18 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Medical Firefighting Evacuation Salvage & Crowd Control

___________ ___________ ___________ ___________ Danilo Villegas

First Aiders Lower Ground Searchers Crowd &

Fire Hose man Equipment &

19 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Role Name Office Nr. Location Mobile Nr.

20 -CONFIDENTIAL- Filinvest Commercial Centers and Retail Management

Medical Firefighting Evacuation Salvage & Crowd Control

_____ _ _ _____ Danilo Villegas