NIRO/TDM/CORP/05

TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

Table of Contents
4 GROUND OPERATIONS TRAINING................................................................................2
4.1 General................................................................................................................................2

4.2 DEPARTMENTAL TRAINING REQUIREMENTS........................................................3

4.3 LOAD CONTROL TRAINING.........................................................................................9

4.3.1 General Load Control Training..................................................................................9

4.3.2 Initial and Recurrent Load Control Training.............................................................11

4.3.3 Competency and Proficiency Check.........................................................................11

4.4 PASSENGER HANDLING TRAINING PROGRAM....................................................11

4.4.1 General Passenger Handling training:.......................................................................11

4.5 Ramp Operations Training Requirements........................................................................13

4.5.1 Initial and Recurrent Training...................................................................................13

4.5.2 Airside Safety Training.............................................................................................14

4.5.3 Human Factor Training.............................................................................................16

4.5.4 Safety Management System Training.......................................................................16

4.5.5 Customer Service Training........................................................................................17

4.5.6 Airside Driving Training...........................................................................................18

4.5.7 Aircraft Handling and Loading Functional Training................................................19

4.5.8 Aircraft Loading Supervision and Turnaround coordination Training.....................21

4.5.9 Aircraft Ground Movement Functional Training......................................................23

4.5.10 Aircraft Cargo Access Doors Training......................................................................24

4.5.11 ULD Handling and Loading Training.......................................................................25

4.5.12 Marshalling Training and Hand Signals....................................................................27

4.5.13 Baggage Handling Training......................................................................................28

4.5.14 GSE Levels................................................................................................................30

4.5.15 Aircraft and GSE Cleaning.......................................................................................32

Issue Nº 1 Authorised By Accountable Manager

Page 1 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

4.6 CARGO AND MAIL HANDLING TRAINING PROGRAM........................................34

4.6.1 Cargo Handling Training..........................................................................................34

4.6.2 Dangerous Goods Regulations Training Program....................................................40

4.6.3 Cargo and Mail Training by Airlines........................................................................41

Table 4.4: Load Control Training

Name of Training Load Control Functional Training Specifications

Recurrence 36 months

Issue Nº 1 Authorised By Accountable Manager

Page 2 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

Course Duration Initial - 5 Days / Recurrent - 3 Days

Subjects (1) General weight and balance proficiency and awareness:

(a) Terminology, definition of terms, operational codes,
abbreviations
(b) Aircraft balance principles, consequences of improper
aircraft loading
(2) Aircraft structural load limitations:
(a) Linear (running load) limitations, area limitation (spreader
floors)
(b) Limitation per compartment/section/ULD position
(c) Monocoque (combined) limitation, cumulative limitation
(d) Missing restraints limitation
(3) Unit Load Devices (ULDs)
(a) IATA identification codes
(b) Gross weight limitations, hold restraint requirements
(c) Container/pallets build up and tie down limitations/rules
(d) Tagging
(4) Bulk Hold Loading:
(a) Load spreading rules
(b) Load restraint rules: nets, tie down, volume restraint
(5) Load Sheet
(a) Computation, issuance, checking (electronic and manual
codes)
(b) Last minute changing procedures
(6) Balance tables/charts
Computation, issuance, checking (all conventional methods)

(7) Loading Instruction report (LIR):

(a) Designate and numbering of aircraft holds
(b) Issuance and checking (electronic and manual modes)
(8) Loading messages: Reading and sending standard load messages
(9) Aircraft Loading Supervision
Examination Written and Practical ( Load control system)

Issue Nº 1 Authorised By Accountable Manager

Page 3 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

Pass mark 80% initial/ 90% recurrent

Table 4.5 Passenger Handling Functional Training Specification.

Name of Training Passenger Handling Functional Training

Recurrence 36 months

Course Duration Initial - 2 Days / Recurrent - 1 Day

Subjects
(1) Passenger check-in policies and procedures
(2) Baggage check-in procedures and policies to be detailed in baggage
handling training.
(3) Manual check-in procedures
(4) Cabin seating considerations, to include exit row, and special
passengers
(5) Passenger boarding policies and procedures
(6) Dangerous Goods regulations, considerations and procedures
(7) Security regulations, considerations and procedures
(8) Load control consequences, coordination and procedures
(9) Handling and boarding of weapons and authorized persons carrying
weapons
(10) Passengers requiring special handling
(11) Communication procedures (customer airlines, load control,
authorities, others)
(12) Data protection and security
(13) Documents protection and security
(14) Abnormal and emergency procedures (fire, dangerous goods,
security, other)
(15) Health and Safety
(16) Emergency response procedures.
(17) Post flight requirements

Issue Nº 1 Authorised By Accountable Manager

Page 4 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

(18) Departure Control System

(19) Airline specific procedures as applicable

Examination Written and Practical (DCS)

4.1.1 Airside Safety Training

Table 4.6 Airside Safety Training

Name of Training Basic Ramp and Airside Safety Training

Recurrence 36 months

Course Duration 1 day Initial & Recurrent

Subjects (1) Work environment

(2) Airport Environment
(a) Local Airport layout
(b) Working in restricted area
(3) Ramp making and signage
(4) Types of Aircraft
(5) Safe work practices and general ramp safety rules
(6) Safety hazards
(a) Vehicle movements
(b) Pedestrian movements
(c) Aircraft movements
(d) Jet engine and prop aircraft hazards
(e) Aircraft antennae and other protrusions
(f) GSE Safety
(g) Working around special handling equipment
(h) Danger from work equipment and other safety factors
(i) Spillage
(j) Fuel safety (aircraft fuelling and fuel spills
(k) ) Adverse and seasonal; weather conditions
(l) Night operations

Issue Nº 1 Authorised By Accountable Manager

Page 5 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

(m)Working at height
(n) Slips, trips, and falls
(o) Noise awareness
(p) Requirement handling
(q) Runway incursions
(7) Risk management awareness
(a) Assessment
(b) Mitigation procedures
(8) Foreign object damage program
(a) Damage and prevention
(b) Aircraft arrival
(c) Aircraft departure
(9) Personal Protection
(a) Personal protection equipment
(b) Musculoskeletal injury prevention program
(c) Weather exposure
(10) Accident, incident, and emergency situations
(a) Alarm notification
(b) First aid arrangements
(c) Immediate action and procedures
(i) Aircraft accident or incident
(ii) GSE accident and incident
(iii) Personal injuries
(iv) Security threats
(v) DGR incidents and spillages
(vi) Emergency fuel shut-off (hydrant system related)
(vii) Severe weather
(viii) Vehicle accident (eg; collisions, strike with
Aircraft)
(ix) Aircraft on stand evacuation
(11) Accident and incident reporting

Examination Written or Verbal

Issue Nº 1 Authorised By Accountable Manager

Page 6 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

Targeted Audience All Operation staff

Pass marks 80%

4.1.2 Human Factor Training

Table 4.7: Human Factor Training

Name of Training Human Factor Training

Recurrence 36 Months

Course Duration 1 Day Initial and Recurrent

Subjects (1) Motivation and attitude

(2) Human behaviour
(3) Ergonomics and musculoskeletal disorders
(4) Effects of psychoactive substances
(5) Dirty Dozen:
(a) Lack of communication
(b) Distraction
(c) Lack of resources
(d) Stress
(e) Complacency
(f) Lack of teamwork
(g) Pressure
(h) Lack of awareness
(i) Fatigue
(j) Lack of assertiveness
(k) norms
Examination Written or verbal

Targeted All NIRO staff

Audiences

Issue Nº 1 Authorised By Accountable Manager

Page 7 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

Name of Training Human Factor Training

Recurrence 36 Months

Course Duration 1 Day Initial and Recurrent

Pass marks 80%

4.1.3 Safety Management System Training

Table 4.8 SMS Training

Name of Training SMS Training

Recurrence 24 Months

Course Duration 1 Day Initial and Recurrent

Subjects Refer to SMS Manual as per each category

Examination Written or verbal

Pass marks 80%

4.1.4 Customer Service Training

Table 4.9 Customer Service Training

Issue Nº 1 Authorised By Accountable Manager

Page 8 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

Name of Training Customer Service Training

Recurrence 36 Months

Course Duration 1 Day Initial and Recurrent

Subjects (1) Customer service basics

(a) Define your customers (external, internal, customer chain)
(b) Basic human needs
(c) Develop a customer friendly approach
(d) First impressions
(e) Greetings and salutations
(f) Telephone etiquette
(g) Body language
(h) Situational awareness
(2) Types of communication
(3) Communication models and styles
(4) Communication techniques
(5) Handling challenging situations and handling unruly passengers
(a) Defusing the situation
(b) Acknowledging and apologize
(c) Escalation process to resolve a situation
(6) Follow up and reporting
(7) Customer service excellence (personal service)
(a) Understand customer behavior
(b) Empathy surpassing customer expectations
(c) Building resilience
(d) Customer relationship management

Passenger/customer rights, conventions and regulations

Examination Written or verbal

Targeted Audiences All NIRO staff

Pass marks 80%

Issue Nº 1 Authorised By Accountable Manager

Page 9 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

Name of Training Customer Service Training

Recurrence 36 Months

Course Duration 1 Day Initial and Recurrent

4.1.5 Airside Driving Training

Table 4.10 Airside Driver Training

Name of Training Airside Driver Training

Recurrence 36 months

Course Duration Initial - 3 Days / Recurrent - 1 Day

Subjects (1) General

(a) Role and responsibilities of vehicle operators
(b) Vehicle equipment standards
(c) Airside safety regulations
(d) Hazards of airside driving
(e) Vehicle operations in normal weather conditions
(f) Vehicle operation in inclement/extreme weather conditions
(g) Vehicle operation in low visibility conditions
(h) Pre- vehicle operation mandatory inspection
(i) Layout of apron and Airside roads
(j) Local airport rules and regulations for airside vehicle operations
(k) Manoeuvring area driving
(l) Safe driving behaviours
(m) Emergencies and vehicle breakdowns
(2) Evaluation GSE Driving, Operation

Examination Written/verbal and Practical

Targeted Audiences All GSE operators/drivers

Issue Nº 1 Authorised By Accountable Manager

Page 10 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

Pass mark 80%

4.1.6 Aircraft Handling and Loading Functional Training

Table 4.11: Aircraft Handling and Loading Functional Training

Name of Training Aircraft Handling and Loading Functional Training

Recurrence 36 months

Course Duration Initial – 2 Days / Recurrent 1 - Day

Subjects (1) Principles of aircraft loading/unloading

(2) Safety requirements specific to aircraft loading/unloading
(3) Aircraft ground stability
(4) Cargo hold inspection (checks/spillage and reporting of damage)
(5) Bulk handling
(6) ULD handling
(7) Main deck freighter handling
(8) Handling of special loads
(9) Loading incompatibilities and segregation
(10) Identification of dangerous goods during loading
(11) Load damage and spillage
(12) Handling of ULDs
(13) Securing loads, including ULDs and Barrier Nets in Aircraft Cargo
Holds/compartments
(14) Irregularity/incident/accident reporting procedures
(15) Manual handling of the load
(16) Safety precautions
(17) Safety precautions during aircraft fuelling
(18) Securing of ULDs within aircraft cargo holds
(19) Positioning and operation of loading and servicing equipment
(20) Operation of aircraft loading systems:
(a) Cargo loading system

Issue Nº 1 Authorised By Accountable Manager

Page 11 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

(b) Identification and consequences of malfunctions of in-plane

loading systems
(21) Aircraft Cargo hold access door operation
(22) Loading and offloading documentation general awareness
(a) Offloading instructions report
(b) Loading instructions report
(c) Notification to Captain
(d) Loadsheet/ last minute changes
(e) LDM/Container Pallet messages

(23) Emergency procedures and reporting

Examination Written/verbal and Practical

Targeted Ramp staff and Load Controllers

Audiences

Pass marks 80%

4.1.7 Aircraft Loading Supervision and Turnaround coordination Training

Table 4.12: Aircraft Loading Supervision and Turnaround Coordination Training

Name of Training Aircraft Loading Supervision and Turnaround coordination Training

Recurrence 36 months

Course Duration Initial – 3 Days / Recurrent 1 Day

Subjects (1) Safety precautions

(2) Aircraft Loading Supervision roles and responsibilities
(a) Aircraft loads management process
(b) Action prior unloading
(c) Action during unloading
(d) Cargo hold checks
(e) Action before loading
(f) Action during loading

Issue Nº 1 Authorised By Accountable Manager

Page 12 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

(g) Action after loading

(3) General weight and balance awareness:
(a) weight and balance terminology
(b) optimization of payload (trim/weight)
(c) Center of gravity (Ground stability awareness)
(d) Structural limitation
(e) Basic load conformance
(4) Aircraft Unit Load Devices
(a) Identification of airworthy ULDs
(b) Labelling of ULDs
(c) Checking ULD condition on the ramp
(d) Visual detectable damage check
(e) Unserviceable ULDs
(5) ULD and Bulk hold loading
(6) Loading instructions report for both Passenger and freighter.
(7) Loading and offloading documentation general awareness
(a) Offloading instructions report
(b) Load instructions report
(c) Notification to captain
(d) Load sheet/ last minute changes
(e) LDM/Container pallet messages
(8) Special loads
(9) Positioning and operation of loading equipment
(10) Irregular conditions and emergencies and reporting
(11) Turnaround management
(a) Passenger rights awareness
(b) Aviation weather
(c) Coordination with crew
(d) CLC communication
(e) Airline differences
(12) Turnaround coordination
(a) Gate/stand preparations

Issue Nº 1 Authorised By Accountable Manager

Page 13 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

(b) Coordination with passenger embarkation/disembarkation procedures

(c) PBB and stand entry guidance
(d) Aircraft passenger doors
(e) Pre-departure procedures
(f) Post aircraft departure procedures
(g) Irregular conditions and emergencies
(h) Aircraft fueling awareness
(i) Aircraft deicing awareness
(j) Safety precautions
(13) General loading principles
Aircraft hold layout (bulk load)
Aircraft hold layout (containerized)
Examination Written/verbal and Practical

Targeted Ramp Handling Manager, Turnaround Coordinator, Load Control, and Ramp
Audiences Team Leader/

Pass marks 80%

4.1.8 Aircraft Ground Movement Functional Training

Table 4.13: Aircraft Ground Movement Functional Training

Name of Training Aircraft Ground Movement Functional Training

Recurrence 36 Months

Course Duration Initial – 2 months / Recurrent- 4 Days

Subjects (1) Aircraft ground movement operations:

(a) Scope of operations
(b) Principles, responsibilities
(c) Practices, procedures
(d) Hazards, risk assessment
(e) Safety precautions
(2) Operation of equipment:

Issue Nº 1 Authorised By Accountable Manager

Page 14 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

(a) Nose gear tow bar tractor(s)

(b) Nose gear towbarless tractor(s)
(c) Main gear tractor(s)
(d) Tow bars
(3) Equipment-aircraft connect and disconnect procedures.
(4) Aircraft ground movement standard verbal
communications (ground-flight deck):
(a) Nose gear controlled pushback and towing operations
(b) Main gear controlled pushback operations
(c) Power-back operations
(5) Aircraft ground movement standard hand signals (ground-
flight deck, ground-ground):
(a) Nose gear controlled pushback, towing operations
(b) Main gear controlled pushback operations
(c) Power-back operations
(d) Power-in and power-out operations,
(6) Aircraft marshalling:
(a) Scope of operations, principles, responsibilities
(b) Practices, procedures
(c) Standard hand signals
(d) Use of aircraft parking guidance system(s)
(7) Aircraft ground movement assistance:
(a) Scope of activities, principles, responsibilities
(b) Practices, procedures
(c) Standard hand signals
(8) Airline Specific Procedures

NB: Ground flight deck Headset Communication & and engine

start on NIRO Company aircraft are performed by ground
engineers.

Pre-requisite Completed GSE Level 1 and Level 2

Issue Nº 1 Authorised By Accountable Manager

Page 15 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

Ramp Team Leader/ Pushback and Towing operators

Examination Written and Practical

Pass marks 80%

4.1.9 Aircraft Cargo Access Doors Training

Table 4.14: Aircraft Cargo Hold Doors Training

Name of Training Aircraft Cargo Hold Doors Training

Recurrence 36 Months

Course Duration Initial 2 - Day / Recurrent 2 – Day

Subjects (1) Aircraft Cargo Holds Access doors

(2) Overview of Aircraft types-mechanism
(3) General safety precautions including fall protection (physical)
and fall prevention (process)
(4) Checks before opening cargo hold access doors
(5) Opening cargo hold access doors
(6) Checks before closing cargo hold access doors
(7) Closing Cargo access doors
(8) Checks after closing cargo hold access doors (visual inspection)
(9) Re-Opening cargo hold Access doors
(10) Reporting defects
(11) Main deck cargo door operation/nose door operation
(12) Understanding the different door opening mechanisms for
specific Aircraft types
(13) Communication with all involved parties
(14) Requirement for instalment of safety net main cargo door
Examination Written/verbal and practical

Targeted Audiences Ramp Handling staff and Load Control

Pass marks 80%

Issue Nº 1 Authorised By Accountable Manager

Page 16 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

4.1.10 ULD Handling and Loading Training

Table 4.15: ULD Handling and Loading Training

Name of Training ULD Handling and Loading Training

Recurrence 24 Months

Course Duration Initial 2 - Days / Recurrent 2 – Days

Subjects (1) Definition of ULD

(2) General Philosophy
(3) Basis of the Regulations –
(a) ICAO Annex 6,
(b) ICAO Annex 8,
(c) National Regulations and Advisory Material.
(4) Operator Responsibilities
(5) Training Requirements
(6) ULD Security
(7) Health and Safety
(8) Aircraft Limitations and ULD Limitations
(a) Maximum Gross Weight Limitations
(b) Aircraft Contour / Compatibility Limitations
(c) Contour of aircraft and ULD clearances
(9) Continuing Airworthiness Limitations
(a) ULD Serviceability Check -ODLN
(b) Unserviceable ULDs / Allowable Damage
(c) Reporting and Repairs of unserviceable ULDs
(10) ULD Classification / ULD Accessories
(a) Code interpretation
(11) ULD Identification
(a) Code interpretation
(12) Net and Net compatibility
(13) Markings on ULDs
(14) Operating Specifications
(a) Palletization, Tie-down, shoring, shoring.

Issue Nº 1 Authorised By Accountable Manager

Page 17 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

(b) DG / PER / Pipes / Reels / Piercing / Spools / AVI / Rigid /

WET / Frangible cargo
(c) Unstable or Tall cargo / Drums / Vehicles
(d) Closure / Fastening and wrapping of ULDs
(e) Weighing of ULDs
(15) Tagging ULDs
(a) Baggage ULD Tagging
(b) General Cargo ULD Tagging
(c) DG ULD Tagging
(16) Handling ULDs
(a) Continuing Airworthiness
(b) Transport of ULDs
(17) Practical Serviceability Checks on ULDs.
(a) Conduct serviceability checks on ULDs
(b) Observe ULD operations at Ramp / Warehouse and ULD Yard.
Examination Written/verbal and practical

Ramp Team Leader/ Ramp staff and Load Control

Pass marks 80%

4.1.11 Marshalling Training and Hand Signals

Table 4.16: Marshalling Training and Hand Signals

Name of Training Aircraft/GSE Marshalling Training

Recurrence 36 Months

Course Duration Initial 2 - Day / Recurrent 2 – Day

Subjects GSE Marshalling Training:

Issue Nº 1 Authorised By Accountable Manager

Page 18 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

(1) Guide person hand signal for GSE

(a) Guide person responsibilities
(b) Guide person standards and regulations
(c) Own responsibilities to ensure own safety
(d) Own responsibilities to ensure the safety of others
(e) Be able to implement the hand signal
(f) Identify potential hazard and its elimination
(2) General conditions for using hand signals
(a) Use approved hand signals only
(b) Wear a high visibility vest and use of wands
(c) Maintain the same roles throughout the process
(d) Constant visual contact
(3) Pushback hand signal
(a) Aircraft movement hand signals: wing walker to head set
operator, tractor driver, Marshaller, Flight crew.
(b) Aircraft movement hand signals: head set driver to tractor driver

Aircraft Marshalling Training

(1) Aircraft standard marshalling signals

(2) Marshalling responsibilities and principles
(a) Technical/servicing hand signals
(i) Ground staff to Flight crew
(ii) Flight crew to ground staff
(3) Marshalling Procedures
(4) Use of parking guidance systems

Examination Written/verbal and practical

Targeted Audiences  Ramp Staff for GSE marshalling

 Team Leader and TRC for Aircraft and GSE Marshalling Training

Pass marks 80%

4.1.12 Baggage Handling Training

Table 4.17: Baggage Handling Training

Name of Training Baggage Handling Training

Recurrence 36 Months

Course Duration Initial 2 - Days / Recurrent 1 – Day

Issue Nº 1 Authorised By Accountable Manager

Page 19 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
(1) TRAINING REQUIREMENTS
(1)
Subjects
Safety precautions

(a) PPE
(b) Correct lift and loading techniques
(c) Use of relevant non-motorized equipment (dollies, trollies,
ULDs)

(2) Baggage types and Handling labels

(a) Interpretation of tags (Airport/Airline designator code)

(b) Class or category of baggage (eg., priority, standby,
rush, short connection)

(3) Baggage check-in procedures and policies to be detailed in

baggage handling training.
(4) Baggage handling procedures

(a) Identification,
(b) Sorting (local, transfer, HUB, arrival)
(c) Automated and manual handling procedures
(d) Baggage reconciliation and tracking

(5) Departure baggage phase (including transfer, and terminating

baggage)

(a) Planning
(b) Preparation execution phase
(c) Handling gate delivery items
(d) Monitoring and closure of departing baggage
operations

(6) ULD

(a) Overview of ULD handling and loading as documented

(b) Serviceability of ULDs

(7) Security procedures to include screening surveillance, baggage

reconciliation abnormal observation, damage or pilfered baggage.
(8) Handling of special baggage

(a) Identification of dangerous goods (including

spillage/damage)
(b) Wheelchairs and mobility Aids
(c) Fragile items
(d) Bulky and oversized baggage
(e) Sporting equipment
(f) Live animal in hold

Issue Nº 1 Authorised By Accountable Manager

Page 20 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS
(9)
Load control procedures awareness

(a) Coordination
(b) Communication
(10) Delivery of baggage to offloaded passengers
(11) Manual baggage handling procedures
(12) Security (regulations, considerations, procedures)

Examination Written or Oral

Targeted Audiences Staff in charge of baggage check in/handling

Pass marks 80%

4.1.13 GSE Levels

Table 4.18: Ground Support Equipment Trainings

Name of Ground Support Equipment Trainings

Training

Recurrence 36 Months

Course Initial 2 - Days per equipment/ Recurrent 1 – Day per equipment

Duration

Subjects (1) Overview of equipment type

(2) Familiarization of operating controls
(3) Pre-operational checks
(4) Aircraft approach and removal
(5) Aircraft servicing points
(a) Areas of aircraft inclined to damage by GSE
(b) Recording and reporting of damage by ground support equipment
(6) Connection and disconnection from aircraft
(7) Operating procedures

Issue Nº 1 Authorised By Accountable Manager

Page 21 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

(8) Emergency procedures

(9) Safety precautions
GSE Level 1 Passenger Stairs GSE drivers with Driving

Tractor permit, category A or C.

Conveyor

Normal Vehicle

GSE Level 2 Level one + Ambulift, lavatory/portable In additional to the Level 1

water trucks, Air starter Unit, Ground requirement, the driver must
power Unit, catering truck, forklift, and have the below Qualities:
Cobus
(1) Self- discipline
(2) Self -responsible
(3) Teamwork
(4) Good code of conduct as
per the NIRO code of
Conduct.

GSE level 3 Level 1+ 2 + High loader and Push back Minimum of two years
‘experience operating level 1
and Level 2 with the above
Qualities.

 Exams will be written/verbal and practical for all levels

 Drivers will only operate/driver the equipment as allocate on the GSE driver’s card.

Pass marks is 80%

4.1.14 Aircraft and GSE Cleaning

Table 4.19: Aircraft and GSE Training

Name of Training Aircraft and GSE Training

Recurrence 36 Months

Issue Nº 1 Authorised By Accountable Manager

Page 22 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

Course Duration Initial 2 days - Recurrent 1 day

Subjects (1) Aircraft

(b) Layout and equipment of cockpits, cabins and galleys
(c) Fixed and removable equipment
(d) Precautions and hazards on-board
(e) Flight deck and cabin, including control panels and
equipment, cabin doors and risk of slides deployment
(f) Hazards, including working at height and fall prevention
(2) Hygiene principles
(a) Regulatory requirements
(b) Cleaning
(c) Disinfection
(i) Various techniques
(ii) Wiping and moping
(iii) Alternative methods (fogging, spraying)
(iv) Assessment of additional PPE requirement and the
impact of this approach on the aircraft based on
aircraft manufacturer instructions.
(d) Cross-contamination/hygiene principles
(3) Cleaning products
(a) Types of approved and certified chemicals, cleaning and
disinfection products
(b) Chemical composition of product used
(c) Hazards of chemicals used in cleaning and disinfection
on personal health, aircraft interior and equipment.
(d) Understanding of manufacturer instructions and safety
data sheets (SDS)
(e) Use of products strictly in accordance with the
manufacturer’s instructions for dilution, application
methods and drying times
(f) Any additional protection required for Aircraft system
(4) Personnel protection

Issue Nº 1 Authorised By Accountable Manager

Page 23 of 42
Rev Nº 0 Revision Date 03 June 2023
 NIRO/TDM/CORP/05
TRAINING AND
DEVELOPMENT MANUAL CHAPTER 4: GROUND HANDLING
TRAINING REQUIREMENTS

(a) Safety awareness

(b) Use of chemicals, biohazards
(c) Use of PPE
(i) PPE as required by SDS
(ii) Other PPE related to the job task and injury
prevention
(5) Action before cleaning
(a) Briefing
(b) Aircraft arrival
(c) Aircraft security checks as applicable
(d) Different types of cleaning
(e) Aircraft dressing as applicable
(6) Aircraft cleaning and disinfection
(a) Cleaning tasks distribution: cockpit, cabin, galleys, toilets
and cargo compartments.
(b) Disinfection tasks distribution: cockpit, cabin, galleys,
toilets
(c) Non routing procedures and post-event cleaning
(7) Action after cleaning
(a) Waste management and disposal, including regulated waste
(b) Disposal of PPE
(c) Hand over procedures and records
(8) Cleaning after the transportation of special cargo and dangerous
goods spillage
Targeted Audiences All staff involved in Aircraft and GSE Cleaning

Examination Written or Oral and Practical

Ramp Team Leader/ Cleaners and Loaders

Pass marks 80%

Issue Nº 1 Authorised By Accountable Manager

Page 24 of 42
Rev Nº 0 Revision Date 03 June 2023