KPIs in Digital Marketing
KPIs in Digital Marketing
KPIs in Digital Marketing
In addition to the key performance indicators that we have reviewed, specific to email
marketing, social networks and web positioning; There are a number of commonly used
KPIs in digital marketing that need to be considered.
Reach: Total number of users who reached the ads. It differs from impressions because it
does not count repetitions, but refers to unique users.
Leads: Refers to contacts that are potential customers. That step occurs when the user
views, clicks, and visits a web page, and becomes that lead when an interaction occurs, for
example by filling out a form or providing their email address.
Number of customers: They are those who convert (buy products or services of the brand).
Conversions: Refers to valuable actions that users do on a web page. For example,
installing an app, downloading content, filling out a form, or making a purchase.
Conversion per click: This is a user who clicks on an ad, enters the web page, but the
conversion occurs within a period of time.
Post View Conversion: Users who view and convert within 24 hours without clicking. In
practice, it is an Internet user who sees an ad, not buying at the moment, but later, entering
through the URL. The ad had an impact, although there was not a click.
Number of registrations: They are users who are willing to register (for example to a
newsletter), although they do not necessarily make a purchase.
Time on the web: Simple, it is the time that a user browses a site.
CAC: Acronym for “acquisition cost per customer”. It is used to calculate the investment
required by each new client.
CPA: The amount of money each acquisition or investment costs. It must be higher than the
CPC, because not everyone who clicks on an ad becomes a customer.
Lifetime Value (LTV): Net value of the income generated by a client in the period that
contracts a marketing service
Revenue per visitor (RPV): It is the income generated by each visitor to a website.
Return on investment (ROI): It is the profit generated from sales, subtracting the
investment made. It is key in digital marketing, in the publication of online ads and in email
marketing campaigns.
Return on advertising investment (ROAS): It is a metric similar to ROI, but it does not
measure the benefits of a campaign but the income from advertising.
Bounce Rate: The percentage of users who leave a website, having seen it once.
CTR (Click Through Rate): This metric analyzes the performance of ads and other actions
in online marketing. It is calculated with the formula: CTR = number of clicks / number of
impressions x 100.