United Nations

Performance Document
Performance Cycle: 2019 - 2020
Performance Period: 01/04/2019 - 31/03/2020
Status: Completed

KO, Phyo Ko
Org Unit:
Index Number: 71001771
Gender: Male
Category:

Section 1 - Goals
Goal 1
Description and Related Actions:

Description: UNOCHA Single Front Door

Ensure IT basic services to UNOCHA Myanmar staff in the country are well maintained and provide
Single Front Door service to every UNOCHA staff who works in the office.

Related Action:

• Ensure core IT infrastructure can accommodate staff including visitors, guests

• Provide first level support, know how and where to escalate the issue
• Understand key contacts of UNOCHA IT Help Desk
• Assist technical for Meeting/Workshop (ICCG, HCT., etc )

Success Criteria:

• As a contact of Country ICT Unit, I have focused to ensure the basic IT Service to run
business operation smoothly and make sure every user in the office have be accomdated
to access IT services of OCHA.
• Be acting not only first level support but also get ready to address issues/problem and
well know where to escalte to appropiate channesl as necessary.

Goal 2
Description and Related Actions:

Description:Operation Reliability /Resilience

Ensure operational resilience, minimizing service interruption of hardware and software, ability to
continue core operation in the presence of disruption

Related Action:

• Perform operation routine check according to agreed timetable

• Log system incidents and use escalation process
• Systems/patches are successfully applied according to global change schedules
• Check/Monitor/Investigate netwrok and internet connection status of Yangon CO and
sub-offices.

Success Criteria:

• The best practices when to do and what to do that will mitigate business disruption and
ensure core operational resilience is "performing operational routine check". We've fully
understand the importance of this routine check and followed the guideline to perform the
operational routine check to IT Infra of Yangon Office and sub-offices
• In case, inform and report to the management team dymanically
• In the situation, we have system/patches/migration to user computers and IT Infra by
global, we liaise with global to make it successfully

KO, Phyo Ko Performance Cycle: 2019 - 2020

Index: 71001771 Performance Period: 01/04/2019-31/03/2020
Page 2 of 8
Goal 3
Description and Related Actions:

Description: IT System Development Engagement

For example, SharePoint, Windows 10 Deployment, Internet Connection upgrade
Related Actions:

• Support consistent way of working by adopting a common process i.e. Change

management, Incident management
• Actively participate in IT new initiatives/project & commit to timeline

Success Criteria:

• I've actively involved with the deployment of Share Point with One drive to our country
office which is the replacement of local file storage.
• Migration of Windows 10 to user computers (almost finished for Yangon Office, tentatly
plan to deploy all computers in Sittwe, Lashio and Myitkyina not later than December.
• For establishing fiber internet connectons to our offices, I worked with Ko Myat to
assist some of preparations such as observing ISPs, collecting quotations and so on.

Goal 4
Description and Related Actions:

Description:Customer Satisfaction

Achieve high Customer Satisfaction. Provide timely support to resolve incidents/requests reported by
users.

Related Actions:

• Use the right channels(iNeed, Inspira, OCHA Hub, Product Support., etc ) to track/follow
up IT issues/requests
• Manage user expectation during the problem escalation
• Users should experience quality service consistently
• Proactively avoid repeated issues

Success Criteria: Onf of our unit goal is to gain more customer satisfaction. To make it possible
getting higher customer satisfactions is "Prepareness and Liaise". We monitored, colloborated,
followed, worked, escalated as necessary by using proper support channels .

Goal 5

KO, Phyo Ko Performance Cycle: 2019 - 2020

Index: 71001771 Performance Period: 01/04/2019-31/03/2020
Page 3 of 8
Description and Related Actions:
Description:
Maintain IT infrastructure service according to ITIL practices. Minimize business disruption when
there are new project implementations, or major incidents.

Related Actions:
· Core Infrastructures are properly implemented to suite business demand, fit for purpose.
· IT maintenance operations are carried out as per agreed scheduled

Success Criteria:

Success Criteria:

• Keep system online for 24X7 and not more than 20 hours of system downtime during
Office working hours.
• Ensure Daily Backups from shared drives.
• Routine maintenance work on office facilities related with IT (UPS, AP, etc)
• Maintain pool of spear parts, as required to cover business continuity and disaster
management
• Visit the sub-offices at least once around5 months for technical support and facialitation.
• Working with log team by monitoring IT related stock inventory for the offices including
warranty information
• Provide remote support to users travelling to fields when requested by way of telephone
conversation, Team Viewer and email.

Goal 6
Description and Related Actions: Description:

Meet the minimum standards of conduct expected of all OCHA personnel in promoting and upholding
OCHA's duty of care relating to security,
health, safety and well-being, as well as the promotion of respectful and harmonious working
environments.

Related Actions:

▪ Obtain security clearance through TRIP to all official travel.

▪ Abide by all relevant security guidelines and instructions.
▪ Ensure completion of all required security briefings and trainings relevant to my role.
▪ Ensure completion of all mandatory trainings.
▪ Take all reasonable health and safety preventive measures, including ensuring my personal
preparedness

Success Criteria:

• Security clearances have been completed before all official travel.

KO, Phyo Ko Performance Cycle: 2019 - 2020

Index: 71001771 Performance Period: 01/04/2019-31/03/2020
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 • Required security briefings and trainings have been completed and kept up-to-date.
• All mandatory trainings have been completed and kept up-to-date.

End of Cycle Goal Summary

S/M Comments: In My first year for UNOCHA, I am excited to build on my early success
as an ICT Associate. I have demonstrated my ability to the deployment
and delivery of IT services including Share Point and Windows 10
Migration with quick and responsive services, escalating those to
appropriate channels, and I believe that improving my expertise will
bring more closing opportunities for me over the next years.
FRO Comments: Phyo has successfully completed his goals in ths cycle. He is a good
team player who alwasy offers his technical suppport both on and off
duty hours. Besides, he has strong technical skills and is alwasy a
updated when it comes to techincal changes. .

Section 2 - Core Values

CORE VAL-Integrity
Demonstrates the values of the United Nations in daily activities and behaviours. Acts without
consideration of personal gain. Resists undue political pressure in decision-making. Does not abuse
power or authority. Stands by decisions that are in the Organization's interest, even if they are
unpopular. Takes prompt action in cases of unprofessional or unethical behaviour.
Rating: B - Fully Competent

CORE VAL-Professionalism
Shows pride in work and in achievements. Demonstrates professional competence and mastery of
subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and
achieving results. Is motivated by professional rather than personal concerns. Shows persistence
when faced with difficult problems or challenges. Remains calm in stressful situations.
Rating: B - Fully Competent

CORE VAL-Respect for Diversity

Works effectively with people from all backgrounds. Treats all people with dignity and respect. Treats
men and women equally. Shows respect for and understanding of diverse points of view and
demonstrates this understanding in daily work and decision-making. Examines own biases and
behaviours to avoid stereotypical responses. Does not discriminate against any individual or group.

You are reminded of our obligation to ensure gender parity in recruitment. Your local human
resources office can provide more details on the targets for your department, office, or mission. At the
end of the cycle, you will be expected to discuss with your FRO how you have addressed gender
parity in recruitment during the performance cycle in question if applicable.
Rating: B - Fully Competent

KO, Phyo Ko Performance Cycle: 2019 - 2020

Index: 71001771 Performance Period: 01/04/2019-31/03/2020
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End of cycle Core Values Summary
S/M Comments: As an UN staff, I demonstrates the values of Professionalism, Integrity
and respect for diversity in my daily activities and behaviors.
FRO Comments: He can work with any person regardless of race, religion and gender. He
alwasy observe and obey UN ethics.

Section 3 - Core Competencies

Communication
Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others
and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way
communication. Tailors language, tone, style and format to match the audience. Demonstrates
openness in sharing information and keeping people informed.
Rating: B - Fully Competent

Teamwork
Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely
valuing others' ideas and expertise; is willing to learn from others. Places team agenda before
personal agenda. Supports and acts in accordance with finalgroup decision, even when such
decisions may not entirely reflect own position. Shares credit for team accomplishments and
acceptsjoint responsibility for team shortcomings.
Rating: A - Outstanding

Client Orientation
Considers all those to whom services are provided to be "clients" and seeks to see things from clients'
point of view. Establishes and maintains productive partnerships with clients by gaining their trust and
respect. Identifies clients' needs and matches them to appropriate solutions. Monitors ongoing
developments inside and outside the clients' environment to keep informed and anticipate problems.
Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or
services to client.
Rating: B - Fully Competent

Technological Awareness
Keeps abreast of available technology. Understands applicability and limitations of technology to the
work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn
new technology.
Rating: A - Outstanding

End of cycle Competencies Summary

S/M Comments:
FRO Comments: He can communicate well in English. He knows the needs of his client in
advance and as a result he can make necessary preparation.

KO, Phyo Ko Performance Cycle: 2019 - 2020

Index: 71001771 Performance Period: 01/04/2019-31/03/2020
Page 6 of 8
Section 4 - Managerial Competencies
None Selected

Section 5 - Development Plan

Strengthen Professional Skills to get ready for my next step
To take more responsibilites not only limited in IT Unit and aim to gain futher experiences and
knowledge as much as I can to get ready for higher grading.

Theses are the areas where I can access oppotunities for my career development.

• Procurment Training/ Workshop

• Observation activitys to other functions of OCHA (Programmes and Admin )
• Business Management training/diploma/certificates/degree

• ITIL V4 Training and Certificate

• IT Project Management Training and International certificates.
• Regional and HQ IT Workshop

End of Cycle Development Plan Summary

S/M Comments:
FRO Comments: Phyo has completed procurment trainings as well as travel modules in
UMOJA. As he is interested in admin affairs, he can be a good ICT/
Admin officer in the future.

Section 6 - Mid-Point Comments

Mid-Point Comments Summary
S/M Comments:
FRO Comments: Phyo is not only good at IT, he has a good understanding of procurment
procedures and familiar with UMOJA interface. So he can give a good
service in IT field and also a good backup for Low value procurement. He
is a good team player and respect diversity. I will like to see he step up
more in learning UMOJA platform so he can imporve his skill not only in
IT field but also in other admin realated areas.

Section 7 - End-of-Cycle Comments

Overall End-of-Cycle Rating and Comments
FRO Rating: Successfully meets expectation

KO, Phyo Ko Performance Cycle: 2019 - 2020

Index: 71001771 Performance Period: 01/04/2019-31/03/2020
Page 7 of 8
S/M:
FRO: In this cycle, Phyo successfully completed all the goals he has set in his
workplan. He shows his keen interest in admin field, so I beleive that he
can be a good assest to ICT and Admin team.

Section 8 - SRO End-of-Cycle Comments

SRO Comments Summary
I agree with the FRO evaluation. Phyo is technically skilled but also demonstrates great
professionalism and client orientation with his ICT support not only to OCHA colleagues in Yangon,
Lashio, Sittwe and Myitkyina but also to the RCO and HCT. It is a pleasure to work with Phyo.

Section 10 -Staff Member Final Comments

Staff Member Comments Summary

Section 11
First Reporting Officer 13-04-2020
HNIN NANDAR HTUN

Second Reporting Officer 07-05-2020

Shelley CHEATHAM

Staff Member 07-05-2020

Phyo Ko KO

Audit History
Created By : Phyo Ko KO 14/08/2019 12:29:30AM
Last Modified By : Phyo Ko KO 07/05/2020 1:35:36AM
SM Acknowledged By : Phyo Ko KO 07/05/2020 1:35:36AM

KO, Phyo Ko Performance Cycle: 2019 - 2020

Index: 71001771 Performance Period: 01/04/2019-31/03/2020
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