Critical Utilities

in the best
hands

O B TA I N P U R E T R U S T E V E R Y D AY.
LIFELONG SAFETY ASSURED. WITH AQU@SERVICE.

bwt-pharma.com
 4 ACHIEVING VALUE FROM WATER
Reliable supply from your critical utilities for required
specification is our top priority. BWT knows your require-

Contents
ments and delivers with AQU@Service.

6 INDIVIDUAL & MODULAR

Our comprehensive AQU@Service for critical utilities. Unique
as you are. Flexible for every need. Tailored for every system.

8 SUPPORT BY YOUR SIDE

BWT is also there between the maintenance and supplies the
added value for every system. From a distance by phone and
computer. On-site for third-party or existing systems.

10 DATA INTELLIGENCE
Preventive Actions and Optimizations – the analysis and
diagnosis of available data delivers real added value.

12 SAFETY & COSTS

Safeguard liquidity and save without risk at the same time.
Long term reliability assured – with high quality systems from
BWT.

14 EXPERTS FOR CRITICAL UTILITIES

Confidence with BWT Service Technicians through customer
focused competence and experience.

16 WORLDWIDE ON THE GROUND

BWT builds strong relationships with its customers.
Everywhere. Lifelong partnerships – invaluable.

18 PURE CONFIDENCE
Products and systems customers can trust. Safety ensured.
Thanks to AQU@Service from BWT.

2 3
 SERVICE.
CREATING VALUE AVAILABILITY
Vitally important for you

FROM WATER.
– and for BWT

Your Critical Utility system is an integral part of your production!

Therefore system availability is an important factor. Good to know:
Even after you have started using the system, BWT will still be by your
side as a reliable and competent partner. Our AQU@SERVICE offers all
services related to the operation of your system as a one-stop shop, PERFORMANCE
covering the complete life cycle of your system. Greater performance with
effficiency. Sustainability
through optimum use of
QUALIFICATION GIVES YOU WINGS resources.
Safe system operation in a regulated environment: Only the qualified service of the original manu-
facturer can ensure this in the long term. AQU@Service will provide you with “waterproof” docu-
mentation. Your administration and coordination efforts will be reduced significantly, and external
audits and inspections can be carried out quickly and efficiently.

QUALITY
OBTAIN CONFIDENCE For our products.
WITH SERVICE For your processes.
Reliable: Trust your critical utility For all our lives.

We get the
system.

Instil that trust in the safety

and reliability of your systems.

best out of it
Maintain that long-term feeling of
certainty. With BWT service.

SAFETY

for you.
Enjoy the good feeling of
being in the best hands!

4 5
 THE MODULAR AND
Calibration Gasket- & membrane
exchange
COMPREHENSIVE
Parts
SERVICE FOR EVERY
Sterile filter integrity
REQUIREMENT.
GMP 360 0 BASED ON REAL NEED

Lifecycle
Secure system availability is essential for critical
utilities, as many subsequent processes depend on it.
GMP Maintenance Whilst it may be uneconomical to spend too much on
Documentation safety, spending too little is also highly risky.

AQU@SERVICE AQU@Service is a complete service, responsive to real

needs.

» Individual service plan (scope, regular cycle)

» Modular and flexible
» Manufacturer-independent, third-party systems
Service on demand Pure Steam quality EN285 can be incorporated

» Total service from a single source

» Sustain the qualified status
» GMP-compliant documentation
» Ideal preparation for audits and inspections
» Maximum long-term availability

Our excellent service covers the entire life-cycle of

the system. It starts after commissioning with regular
inspection and maintenance and is supplemented by
an on-demand service. This includes the calibration of
sensors that are critical in terms of quality and
processes, from replacement of membranes and seals,
to proving the integrity of sterile filters. Good service
also includes the management of spare parts,
consumables and essential components.
Full documentation is also supplied as standard.

The individual package is completed by a number of

special services including laboratory analyses, regular
testing of electrical systems and testing of ultrapure
steam quality for use in accordance with EN 285.

6 7
 Into the future
together Training 24/7 Hotline Remote Assistance

BWT IS HERE TO Is your critical utility system not a BWT system, or have components

SUPPORT YOU
surpassed their recommended lifespan?
Either way we can help you.
By auditing and recording the status of the existing system, we can
provide support in terms of system and software updates, to ensure
EVERY DAY. WHEREVER. WE’RE WITH YOU. your system remains state-of-the-art or optimized to meet the changing
requirements for the future.
Take advantage of local expertise:
Benefit directly from the expertise of our local specialists who will share their
valuable knowledge with your team in training sessions and courses or during
commissioning or normal operation. An experienced expert is also available for
emergencies at any time via a hotline. Preventative support and immediate
assistance can be provided remotely, based on expert analysis of the system
and its operating data. Audit Optimization Upgrade

8 9
 DATA SERVICES
& INTELLIGENCE
Get the best from your critical utility system. Compile
and interpret system and operating data, together with
a BWT analyst, to ensure correct decision making.

Continuous or periodic. Predictive or On-demand.

How often and how in-depth the data is examined is your

decision. BWT places great emphasis on security: accesses
are made exclusively via protected VPN connections. You
define the level of access and support by a BWT specialist.

We get the
most out
for you.

10 11
 Safety and costs
EVERYTHING IN BALANCE

SOUND JUDGMENT AND EXPERTISE TOTAL COST OF OWNERSHIP (TCO)

SAFETY COSTS Ensure a reliable supply of critical utilities whenever it’s Buying cheap can be expensive; and that’s why you
needed, in the volume and quality required and as eco- should consider the whole-life costs of the installation
nomically as possible. How do operators achieve this during the planning and tendering phase.
objective? • Investment in the system
Should you act preventatively or respond reactively? • Actual service life
Should you plan your actions based on time or the plant • Operating costs, including efficiency
condition? Should your long-term focus be on increased • Consumables and parts subject to wear
security or reduced spending? Obtain real value or live • Working time
on borrowed time? • Duration and costs of scheduled and unscheduled
downtime costs
Operators live in a world of conflicting priorities.
BWT has the solution. As a result, security of supply remains at a high level and
costs are kept under control. Strategic and long-term ser-
Our preventative and condition-based AQU@Service is an vice planning must be implemented as soon as the system
economical solution for critical utilities that enables you to is commissioned on site. Critical factors in assessing eco-
manage costs and risks effectively. The strategy for high nomic efficiency are the actual service life of the plant and
level availability and long-term retention of value is to emp- unscheduled shutdowns, along with any associated costs.
loy experience and skill. The system is inspected as part
of the scheduled, regular service and issues identified as Experience shows that high-quality systems and
requiring further attention are assessed and discussed with meticulous service are more economical in the long-run.
the operator. Depending on the nature of the issue, action
is either taken immediately or scheduled for a later date.

ALWAYS LIQUID.
WITH THE RIGHT
BALANCED
STRATEGY.

12 13
 EXPERTISE AND
PROFICIENCY
YOUR ADVANTAGE:
THE SPECIALISTS FROM BWT.
PRECISION WITH EVERY ACTION
FOCUSING ON CRITICAL UTILITIES
FOR PHARMA & BIOTECH.

EXPERIENCE SAYS
NO HALF MEASURES
You can only entrust something of value to a safe pair of hands. Expert hands.
This should also apply to your critical utility system.

BWT Pharma & Biotech employs over 100 specialist service technicians world-
wide, who work exclusively for customers in the pharma, biotech and cosme-
tic sectors with critical utility systems. They are therefore trained, qualified
and highly competent – decades of experience set them apart.

Excellence is our byword in both principle and practice and throughout every
phase of the system’s life – from commissioning to decommissioning or
replacement.

• Commissioning
• After-sales service
• Service

Best Quality
• Hotline and remote support
• Training
• Documentation

Service
14 15
 ON SITE
WORLDWIDE
There is no substitute for geographical
proximity and personal communication.

In the major regions of the world, BWT is represented

by local companies who actively support customers
in the pharma and biotech industries. Long-standing
partners in many other countries supplement this clo-
se-knit network with top-level customer care.

Production sites in Switzerland, USA and the People’s

Republic of China are the benchmark for critical utility
systems, while geographically strategic warehouses
ensure an efficient supply of spares and replacement
parts.

Service technicians are available to help BWT custo-

mers on site all over the world throughout the system
life cycle. Local presence guarantees a deep unders-
tanding of both customers and systems and ensures
high quality service and rapid response times. This

Global - Local
means you are likely to see the same BWT expert from
over 100 specialists operating worldwide every time;
someone who knows your system inside out.

Audits and inspections by national/international

authorities or customers will find no issues with their
critical utilities, because all the measures taken are
documented in accordance with pharma standards.

16 17
 BWT is reliable.
See for yourself! WE GENERATE
PURE CONFIDENCE
Purest Water – the simplest thing in the world? Not for your production,
requiring water to the highest purity grade, generated according to the
international pharmacopoeia and at industrial scales. That is why you should
place your confidence in a partner that accepts this challenge in full – from
the requirements/water analysis and the engineering via manufacturing to
the life cycle service: BWT Pharma & Biotech.

We don’t want to sell just any water system – our aim is to ensure that our
customers have a long-term, cost-effective supply of PW, WFI and ultrapure
steam to the required quality and quantity. Our priority is therefore not to
make a quick sale but to achieve an optimum permanent solution
– for everyone.
In the end, water from BWT’s systems improves all our lives.

HONESTLY. IN PARTNERSHIP.
ON AN EQUAL FOOTING.

Ultimately, BWT products have been the benchmark for safety,

efficiency and quality in the pharma & biotech industry for many years.
AQU@SERVICE is on the same, highest level.
That’s a promise.

18 19
 BWT Aktiengesellschaft
Walter-Simmer-Straße 4, A-5310 Mondsee
+43 6232 5011–0, +43 6232 4058
[email protected]

bwt-pharma.com

FOR YOU AND PLANET BLUE.