Everyday Spend FAQs English v2

Frequently Asked Questions About Your
CUMONEY® Visa® Everyday Spend Card
Is my CUMONEY card the same as a credit card?

No, your card is not a credit card. You can only spend the amount of funds that are available on the
card.
Is my CUMONEY card like a debit card?

Yes and no. Like a debit card, you may use the Card at participating merchants that accept Visa debit
cards. Also, you may spend only the funds available. However, unlike a debit card, a credit union
account is not associated with the Card.
Where is the Card sent and who can use the Card?
The Card is sent to the Cardholder’s physical address provided at enrollment. Only the Cardholder
whose name is on the Card may use the Card.
How long does it take to receive a Card?

It will take 7-10 days.
What if I don’t receive my Card within 7-10 days?

If you requested a Card more than 10 days ago and have not received your Card, please contact your
Credit Union.
How do I activate my card?

You will need to activate your card prior to first use of the card. Please call the toll-free number on
the card carrier to access the automated service. Follow the prompts, entering the last 4 digits of the
telephone number that you provided upon purchase and create a new PIN. Your card is now
activated and ready for use.
You may also go to www.cumoney.com to activate you card. Click on Account Login and then Visa
CUMONEY® Everyday Spend in the drop-down menu. One the new page, click on Activate My Card,
enter your card number and follow the prompts through the information fields to activate and
register your card and select your PIN. Your card is now activated and ready for use.
Where can I use my card?

Your card can be used for purchases where Visa debit cards are accepted.
How do I know what I have spent and/or check my balance?

You can check your balance and transactions at any time by accessing the CUMONEY® mobile app,
visiting our website, www.cumoney.com, or by calling the toll-free number, 1-833-729-2843.
Are all payment of purchases handled the same way?

No, there are differences with some transactions as they are authorized. Merchants can process the
card and request an authorization before the final purchase price is known. Cards used at automated
fuel dispensers (pay at the pump) will automatically request and hold a minimum authorization of
$75. Restaurant purchases are authorized an additional 20% to allow for tip. In both cases, only the
final amount authorized by the cardholder will be deducted.
Transaction amounts for all Visa authorizations will be held against the available balance until final
settlement occurs, usually done within 3 days. Some transaction amounts for Visa authorizations at
merchants such as hotels, cruise lines and car rentals can be held against the available balance for up
to 5 days.
Can I use my card to make a purchase larger than my balance?

No, but you can utilize the remaining balance on your card towards a purchase and pay the
difference with another form of payment. Always check the balance of your card before making a
purchase and check with the merchant to make sure they can split the payment if there are not
enough funds on the card to cover the full amount of the transaction.
How do I add funds to my card?

There are five ways to fund your Everyday Spend card:
1. Visit your credit union to load funds onto your card.
2. Visit our website, www.cumoney.com, to load funds from a debit or credit card.
3. Via the CUMONEY® mobile app; select the card-to-card transfers with a credit or debit card, or use
the Remote Check Deposit with your phone’s camera.
4. Visa ReadyLink locations. Visit http://usa.visa.com/personal/cards/prepaid/readylink_card.html
hand the clerk your card and cash and let them know you want to load money!
5. Set up a Direct Deposit from your employer to your card. Visit our website, www.cumoney.com,
login with your User Name and Password. Click on Fund My Card and then Direct Deposit in the drop-
down menu.
What is Visa ReadyLink? How can I find a Visa ReadyLink location?

Visa ReadyLink is a fast and easy way to load your funds on the Card. Once loaded, the Cardholder
will have immediate access to the funds. Visit the Visa ReadyLink
http://usa.visa.com/locators/readylink-locations.jsp locators to find one of the 50,000 locations
closest to you.
Are there any transaction fees associated with Visa ReadyLink?

You may be assessed a fee by participating retailers for each Visa ReadyLink Load transaction. These
fees, if any, are established independently by each retailer.
Are there fees associated with my card?

Yes, please read the CUMONEY Everyday Spend Cardholder Agreement for all applicable fees.
Will I be assessed a fee for using my card at participating merchants?

No, you will not be charged a fee for making a purchase.
Will I be assessed a fee at an ATM?

Yes, you will be charged a fee of $1.50 for ATM withdrawals. Please see the CUMONEY Everyday
Spend Cardholder Agreement for any other applicable fees. There may be additional fees assessed
by the owner of the ATM.
How to avoid an ATM Surcharge fee?

An ATM owner (Third Party) may also charge a fee, which is called a surcharge fee. If you use one of
CO-OP’s nearly 30,000 ATMs located throughout the U.S., the surcharge fee is waived. By visiting CO-
OP’s website at http://co-opnetwork.org/, you will be able to find surcharge-free ATM’s in the area.
ATM cash withdrawals made outside the U.S. are subject to foreign transaction fees.
When a withdrawal is made at an ATM, the screen prompts for an account (e.g., Savings, Checking,
Money Market), which do I choose?
Always select “CHECKING” when making an ATM withdrawal.
Can an ATM fee be avoided?

Yes, it can! Instead of receiving cash at an ATM, when making purchases at many retailers, such as
grocery stores, select “DEBIT” and enter your PIN to request cash back as part of your purchase.
Some retail stores may charge a fee. Ask before making purchase.
Can I make purchases on the Internet with my card?

Yes, you can make purchases on the Internet up to the available balance.
What if I have a question or problem – such as the card not working or being lost or stolen?
Call the toll-free number at any time and follow the recorded instructions. You may also speak with a
customer service representative for free 2 times per month. A $5.00 fee will be deducted from your
card on the 3rd live representative call.
How do I change my PIN?

Via the Internet, access www.CUMONEY.com and login with your card number and current PIN. The
system will allow you to change your PIN. You can also change your PIN by calling the toll-free
number on the back of your card. If you have forgotten your PIN, you can call the toll-free number to
reset this back to the last 4 digits of the home phone listed. Security information will need to be
provided before PIN change will be accepted.
Can I pay bills with my card?

Yes, log into the bill payer site you would like to set-up with bill payment.
If the biller requests a debit card, use your CUMONEY Visa Everyday Spend prepaid card.
If the biller requests Routing and Account numbers, use Routing number 071993340. For the
account number, remove the first 5 digits of your card number and replace with 477557, combine
with the last 11 digits, making your account number.
Can I let someone else use my card?

No, the reloadable card is embossed with your name and will only be accepted at merchants by you,
the Cardholder.
Can my card be replaced if it is lost or stolen?

Yes, your card can be replaced and the outstanding balance transferred by calling the toll- free
number that is on the back of your card, on your card carrier, and on your cardholder agreement. A
fee of $5.00 will be assessed for a replacement card. Please see the CUMONEY Everyday Spend
Cardholder Agreement for any other applicable fees.
Is there a fee for a reissued Card?

No, there is no fee. Your card will automatically be reissued if it is not blocked and has an available
balance. Please see the CUMONEY Everyday Spend Cardholder Agreement for any other applicable
fees.
Can a Card be used internationally?
Yes, the Card can be used wherever Visa is accepted. International transactions will be assessed up to
2% of the transaction amount when a currency conversion occurs. Please see the CUMONEY
Everyday Spend Cardholder Agreement for any other applicable fees.
Can my Card ever have a negative balance?

Yes, any authorization request that is greater than the Card’s available balance will be declined.
However, there can be times when a Visa merchant forces an item through without prior
authorization. If this occurs, you will be required to either reload funds onto the Card or make a
payment to cover the negative amount.
Is my Card account protected against fraud?

Yes, with Visa’s Zero Liability coverage, you can shop wherever Visa Debit is accepted- risk free. You
are not liable for unauthorized use on your Card. This applies only to signature based transactions.
Does not apply to ATM or PIN based transactions.
Contact us at once if you believe your Card has been lost or stolen so that your Card may be blocked
or reissued. Telephoning us as soon as possible is the best way to minimize your possible losses. If
you believe your Card has been lost or stolen, or that someone has transferred or may transfer funds
from your Card without your permission, call us at 1-833-729-2853 within two (2) business days.
Under Visa U.S.A. Inc. Operating Regulations, your liability for unauthorized Visa transactions on your
Card is zero if you were not negligent or fraudulent in the handling of your Card. Visa Zero Liability
policy covers U.S.–issued cards only and does not apply to ATM transactions, PIN transactions not
processed by Visa, or certain commercial card transactions. Call us or visit www.visa.com/security
for more details.

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Everyday Spend FAQs English v2

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Frequently Asked Questions About Your

CUMONEY® Visa® Everyday Spend Card

Is my CUMONEY card the same as a credit card?

Is my CUMONEY card like a debit card?

How long does it take to receive a Card?

What if I don’t receive my Card within 7-10 days?

How do I activate my card?

Where can I use my card?

How do I know what I have spent and/or check my balance?

Are all payment of purchases handled the same way?

Can I use my card to make a purchase larger than my balance?

How do I add funds to my card?

What is Visa ReadyLink? How can I find a Visa ReadyLink location?

Are there any transaction fees associated with Visa ReadyLink?

Are there fees associated with my card?

Will I be assessed a fee for using my card at participating merchants?

Will I be assessed a fee at an ATM?

How to avoid an ATM Surcharge fee?

Can an ATM fee be avoided?

Can I make purchases on the Internet with my card?

How do I change my PIN?

Can I pay bills with my card?

Can I let someone else use my card?

Can my card be replaced if it is lost or stolen?

Is there a fee for a reissued Card?

Can my Card ever have a negative balance?

Is my Card account protected against fraud?

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