Dollar Store Segment Analysis
Dollar Store Segment Analysis
Dollar Store Segment Analysis
Strategic Intelligence
July 13, 2010 www.fdreports.com
Segment Analysis
Private Client Group
www.fdreports.com I July 13, 2010
INTRODUCTION
Due to the prolonged economic downturn and recessionary environment, including record high unemployment rates, stock market losses, and the housing market decline, consumers have made significant shifts in spending. In addition to cutting back on discretionary purchases, shoppers are seeking the lowest prices on necessities. The dollar store segment, once a less acceptable and lower quality shopping alternative to other retail channels, has flourished in recent years. While shoppers previously made occasional trips to dollar stores to purchase party supplies or general merchandise items, todays price-conscious consumer, increasingly insisting on the best deal, more frequently visits dollar stores to purchase necessities. Store and brand loyalty has taken a backseat to savings, and customers are looking outside of traditional channels to purchase groceries, health and beauty products, and other non-discretionary items. This trend has spread to include not only low-income consumers but both middle- and higher-income shoppers as well. The main issues for the industry, then, include its ability to persist as general economic conditions improve, the strategies that will keep both sales and profit thriving, and the survival and success of its major players.
CHANNEL OVERVIEW
The U.S. dollar store industry includes more than 20,000 retail stores with combined annual revenue of over $50.00 billion. The industry is highly concentrated, with top companies Family Dollar, Dollar General and Dollar Tree operating almost 60% of stores. Dollar stores, often called small-box retailers, range in size from 7,000 10,000 square feet depending on geographic location and typically customize product mix based on region. Stores carry both soft and hard goods, including household items like paper products, detergents and cleaners; health and beauty aids (HBA); and consumables (including food, snacks, candy and pet food). Consumables account for at least 20% (but often over 50%) of sales for most major companies, while housewares, seasonal items, and apparel each account for roughly 10% 15% of sales. Although some dollar stores adhere to a fixed-price strategy of selling goods for $1, many typically sell less than 25% of items at that price while offering additional products for less than $10 per item. Also common are multi-quantity price points, such as two-for-$1 and three-for-$1 deals. Stores offer a variety of product categories but usually have a limited selection within each type. Dollar store retailers often purchase opportunistically, so offerings may be inconsistent week to week. Consequently, the shopping experience is often dubbed treasure hunting. The selection is a mix of private label brands, select name brands, second- and third-tier brands, merchandise no longer being marketed by manufacturers, and specially packaged sizes or quantities that meet price points. Because product mix is so varied, companies use a wide range of suppliers, generally receiving less than 10% of goods from any one vendor. Products are often imported, with up to 50% coming from overseas manufacturers, as profit margin is typically higher for imports compared to domestically sourced items. Some companies utilize domestic manufacturers that import goods. Dollar stores also procure goods in the course of other retailers liquidation processes. Large retail companies that liquidate inventory will often sell at a discount, which dollar stores purchase and turn around to their own customers.
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As the economy has made consumer thriftiness more essential and appealing, the stigma previously ascribed to shopping at dollar stores has faded. According to Nielsen, over the past four years, household penetration for dollar stores has jumped from 55% to 66%, and the average number of annual dollar store shopping trips increased from 10 to 13. Penetration remains at its peak among low-income groups; roughly 80% of households with incomes of up to $20,000 shop at dollar stores. Nonetheless, while it previously targeted these lower-income consumers, the industry has experienced a rise in middle- and higher-income shoppers due to the recession. Many stores have even altered product mix to attract higher-income customers. Additionally, more than 70% of dollarstore shoppers are women and approximately one-third are over the age of 55. Dollar store operators face strong competition from within the industry as well as from retailers in the discount, grocery, warehouse club and drug channels. Many of these retailers offer low-cost and $1 items, and some are currently testing concepts that would position them more directly against dollar stores. Regardless, dollar stores have managed to make competitive gains in recent years, positioning the industry to expand at a rapid pace, respond to a more value-oriented shopper, improve traffic and increase trips per household.
% Weekly Shoppers (2009) % Change (2008 - 09)
Channel Supermarkets Traditional supermarkets Price impact supermarkets Health/natural supermarkets Warehouse clubs Discounters Target (general merchandise) SuperTarget Kmart Walmart Supercenter Dollar stores Drug stores Specialty food Convenience stores Gasoline purchase Merchandise purchase
Source: RetailForward
43.5% 9.3% 4.9% 9.2% 8.8% 5.4% 4.7% 28.7% 14.8% 20.6% 6.9% 41.1% 16.4%
2.4% 0.3% 0.2% 1.1% 1.1% 0.5% 1.0% 0.8% 0.4% -0.6% 1.1% -2.2% -2.3%
Retail Outlet Convenience Drug Supermarkets Dollar stores Mass merchants Supercenters Warehouse clubs
Source: Nielsen
U.S. Store Count 2009 143,997 37,658 32,211 20,788 6,457 3,401 1,207 2001 124,516 40,102 31,183 13,151 6,421 1,583 907 % Chg 15.6% -6.1% 3.3% 58.1% 0.6% 114.8% 33.1%
Trips Per Household 2009 13 14 59 13 14 26 11 2001 15 15 72 11 24 20 10 % Chg -13.3% -6.7% -18.1% 18.2% -41.7% 30.0% 10.0%
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Grocery
Dollar stores continue to increase PL offerings to salvage already-slim profit margins and, literally, get more bang for the buck. Retailers stock a range of store brands that sell at a 10% 25% discount to national brand prices, which they position to customers as value-driven alternatives. By stocking private labels, dollar store retailers save on the built-in advertising and R&D costs of the name brands, thereby reducing the cost of goods sold and potentially increasing profits. Family Dollar, which added a PL team to its management structure earlier this year, saw double-digit improvement in PL sales in 2009. Dollar Generals store brands now account for 1,300 items, representing over 20% of consumable sales. PL programs are well established among dollar store retailers, with some variation in depth; recent initiatives include the addition of PL products as well as repackaging and reformulating efforts.
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COMPETITIVE LANDSCAPE
Dollar stores continue to pose a threat to discounters, supercenters and warehouse clubs; the dollar store channel is one of few experiencing consistent increases in net profit despite the prolonged recessionary environment. Dollar store retailers have taken measures to attract new shoppers and build customer loyalty, which has some retailers within other segments trying to maintain or gain groundand for good reason. According to consulting firm WSL Strategic Retail, nearly 70% of Walmarts core shoppers, those with household incomes under $40,000, visited dollar stores in the first three months of 2010, and one quarter of shoppers are now at dollar stores every week. Major retailers across all segments have succumbed to economic pressures and competitive activity, resulting in extreme price cuts and razor thin margins. A number of retailers across the grocery, mass merchandise and drug channels hold advertised weekly or seasonal dollar promotions. Though supercenters and discounters have the most similar merchandise mix to dollar stores, grocery and drug retailers are also responding to the competition from the dollar store segments increased and improved offerings. Walmart remains one of the biggest and most intimidating rivals. In 2004, the Company experimented with adding dollar sections called Pennies-n-Cents to some of its stores but abandoned the idea after it failed to yield a profit. However, Walmart more recently announced it was working on a smaller-format concept, approximately 20,000 square-foot stores (one-tenth of the size of its Supercenters) that would offer discount groceries. If executed, these stores will likely compete with dollar stores, not only because of the downscaled layout but because the size will allow Walmart to enter many of the urban food deserts it has thus far been unable to penetrateareas that many dollar stores currently serve. Target has found success with its Dollar Spot sections, offering select general merchandise items priced at $1, most of which are discounted store items. In terms of grocery items and food fill-in trips, discount grocer Aldi is emerging as one of the dollar store segments most formidable competitors. Consumers have been increasingly receptive to Aldis low-price limited assortment format, and the Company is in the process of rapidly expanding across several markets. At an average of 10,000 square feet, Aldis stores are similarly sized with dollar stores, and the Companys limited assortment and private label offerings also are reminiscent of the dollar store food and beverage sections. Another grocery competitor is SUPERVALUs discount format, Save-A-Lot, which has been successful in both low- and high-income areas. The Company plans to double Save-A-Lots 1,200-store footprint over the next five years. Retailers in the drug segment have also been ramping up food offerings, adding fresh and prepared foods in many urban locations. With their smaller size and mix of general merchandise, drug stores are becoming increasingly competitive with dollar stores. In February, Walgreen indicated it would add fresh and prepared foods to some of its stores and may develop its own private label foods. Last month, CVS announced it would double the size of food sections in 3,000 of its 7,000 stores by the end of 2010. The blurring of lines is expected to continue as retailers struggle with too narrow of a product offering, making it increasingly difficult to be considered a shopping destination.
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$9,495.2
$7,000.0
5,000
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6,571
$4,000.0
4,000
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$4,242.6
$4,644.9
$5,231.2
5,000 3,411
3,591
3,806
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Store Count
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Total Sales (in m illions) $1,500.0 $1,000.0 $500.0 $0.0 FYE2008 FYE2009 FYE2010 $1,199.4 $1,302.9 $1,355.2 300 200 100 0 FYE2008 265
FYE2009
FYE2010
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SEGMENT OUTLOOK
The dollar store industry has prospered during difficult economic periods, as well it should. Long a staple for the low-income consumer, dollar stores are an appropriate fit for the recent culture of frugality that has pervaded middle-income earners and even, to some extent, the affluent. With the top companies in the industry vying to hold onto new foot traffic driven by the recession, the emerging strategies and resulting growth may signal a significant and lasting shift in the look, feel, development and perception of dollar stores. According to one executive, Its no longer un-cool to shop the dollar store. Between 2001 and 2009, the dollar store segment grew 58.1% in store count and the average annual number of trips per household jumped 18.2%. Industry output is forecast to increase steadily over the next three years and subsequently level out:
Industry Output Growth (2010 - 2014)
6%
5% 4% 4%
4% 2% 2%
3%
Source: Nielsen
Unlike most other retail sectors, dollar store channel sales are up and companies are growing at record paces, adding stores as well as jobs. Creating and expanding food sections, including fresh and frozen items, has been critical among the top companies to reel in the destination shoppers from the discount stores and mass merchandisers as well as attract the convenience store shopper looking to fill-in between trips. Because the profit margin on food is generally low, the development of private label brands has allowed consumers to receive the lowest price and the companies to keep the highest profit. Marketing and advertising has been more of a focus than ever, as dollar store companies are visibly showcasing higher quality products comparable to items for purchase in grocery stores and other retail outlets. The ability of dollar stores to continue to increase profitability will depend somewhat on the rate of store expansion and the companies strategies for selecting locations. The increasing number of retail bankruptcies in recent years has created opportunities for dollar stores; according to one commercial real estate firm, rising retail vacancies have pushed down rents 25% 40% depending on the market. As a result, dollar stores have been able to renegotiate lease arrangements on current locations and pick up dark stores from bankrupt retailers in order to expand, saving significantly on store opening costs. Two of the top threeDollar General and Family Dollarhave been expanding their price points above the $1 mark, making them more resemble mass merchants than dollar stores. Meanwhile, Dollar Tree and 99 Cents Only must contend with adherence to their namesake price points. With rising input costs, it will prove difficult for the two companies to hold out while rivals make gains on even the smallest of price increases. The most immediate question for the industry concerns is whether or not dollar store retailers will be able to sustain growth after the economy has rebounded. Human nature would suggest yes, in that historically consumers long remember difficult times and change spending habits to provide a cushion for the next time. As consumers continue to maintain thriftier spending habits, and dollar store companies keep prices rock bottom, develop strategies to attract customers while having more control over inventory, it is likely the industry will stay on track to grow for several years to come. To the true power-shopper a bargain never goes out of vogue.
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INDEX
Section CHANNEL OVERVIEW COMPETITIVE LANDSCAPE INCREASED FOOD OFFERINGS INDIVIDUAL CHAIN PROFILES 99 CENTS ONLY DOLLARAMA DOLLAR GENERAL Page 1 5 3 6 10 9 6 Section DOLLAR TREE FAMILY DOLLAR INTRODUCTION MARKETING & ADVERTISING MERCHANDISING & INVENTORY PRIVATE LABEL VS. NAME BRAND SEGMENT OUTLOOK Page 8 7 1 4 5 3 11
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