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    Durodola Yommy

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    ejiro
    Durodolayomi Oluwasegun is seeking a role that allows him to utilize his diligence and determination. He has over 5 years of work experience in customer service and management roles. His most recent roles include working as a phone technician at Yommy Phone Tech since 2015, and prior to that he was a supervisor and technician at Carlcare from 2014-2015 providing customer support. He also has experience as a store manager at J&J Bookshop in 2013-2014. Durodolayomi holds a Postgraduate Diploma in Business Administration from Lagos State University and a Bachelor's degree in Business Administration from Bowen University.

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    Durodola Yommy

    Uploaded by

    ejiro
    42 views2 pages
    Durodolayomi Oluwasegun is seeking a role that allows him to utilize his diligence and determination. He has over 5 years of work experience in customer service and management roles. His most recent roles include working as a phone technician at Yommy Phone Tech since 2015, and prior to that he was a supervisor and technician at Carlcare from 2014-2015 providing customer support. He also has experience as a store manager at J&J Bookshop in 2013-2014. Durodolayomi holds a Postgraduate Diploma in Business Administration from Lagos State University and a Bachelor's degree in Business Administration from Bowen University.

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    durodola yommy

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    Durodolayomi Oluwasegun is seeking a role that allows him to utilize his diligence and determination. He has over 5 years of work experience in customer service and management roles. His most recent roles include working as a phone technician at Yommy Phone Tech since 2015, and prior to that he was a supervisor and technician at Carlcare from 2014-2015 providing customer support. He also has experience as a store manager at J&J Bookshop in 2013-2014. Durodolayomi holds a Postgraduate Diploma in Business Administration from Lagos State University and a Bachelor's degree in Business Administration from Bowen University.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    42 views2 pages

    Durodola Yommy

    Uploaded by

    ejiro
    Durodolayomi Oluwasegun is seeking a role that allows him to utilize his diligence and determination. He has over 5 years of work experience in customer service and management roles. His most recent roles include working as a phone technician at Yommy Phone Tech since 2015, and prior to that he was a supervisor and technician at Carlcare from 2014-2015 providing customer support. He also has experience as a store manager at J&J Bookshop in 2013-2014. Durodolayomi holds a Postgraduate Diploma in Business Administration from Lagos State University and a Bachelor's degree in Business Administration from Bowen University.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    DURODOLA YOMI OLUWASEGUN

    21/23 Akinmadestreet,Igando, Lagos.


    Mobile: 08036218549, 09057574474
    E-mail: [email protected]

    OBJECTIVE To work in an organization where diligence and determination will be


    recognized as an advantage and offers prospect for career improvement
    with the capacity for self-development and organization growth.

    WORK EXPERIENCE April 2014 - July 2015


    Carlcare Organization: CARLCARE
    77 Opebi road, Ikeja .Lagos Designation: Technician/Supervisor
     Receive inbound call on complaint and enquiries
     Carryout customer satisfactory survey calls
     Escalation of customer’s complaint via CRM and emails
     Route customers request to the appropriate unit for resolution
     Liaise with relationship managers and experience centre analysts
    on customers’ complaint, request and enquiries
     Follow-up on unresolved complaint and request
     Educatecustomers on new and existing products and services
     Prepare trend analysis report, weekly directorate report and
    complaint analysis report
     Team lead to a team of 20
    J&J Bookshop
    24, Baruwa,Ipaja November 2013 –March2014
    Lagos. Organization: J&J BOOKSHOP
    Designation: Store Unit Manager
     Provide backend support to facing and non-customer facing units
    e.g. call Centre, Shop, sales, and corporate sales
     End-to-end resolution of all customer complaints routed via
    CRM, email, SMS and other channels
     Acknowledge receipt, investigate root cause, and provide
    feedback to customers on complaint resolution
     Initiate post resolution calls to follow-up with the customer to
    ensure compete satisfaction
     Weekly Operational activity and customer satisfactory reporting
     Weekly trend analysis reports
    ICSS
    September 2012 – October2013
    Abejukolo,OmalaLGA,Kigi Organization: IYAJI COMMERCIAL SECONDARY SCHOOL
    state. Designation: Teacher/ Exam Officer(NYSC)

    Classroom activities coordination


    Preparation of lesson note and plans
    Assist in supervising and coordinating the various training
    programmes.
    Initiate other curriculum activities
    Ensure regularity and punctuality of students to class
    Ensure effective teaching of the pupils by fellow corp members
    Acknowledge challenges and ensure proper means of overcoming the
    challenges.

    Yommy Phone Tech.


    1, Otigba Street, Computer
    Village Ikeja. August 2015 – till date
    Organization: Yommy Phone Tech
    Designation: Phone Technician
    EDUCATIONAL Lagos State University, Ojo
    QUALIFICATION Postgraduate Diploma, Business Administration, 2016-2018

    Bowen University Iwo. 2007- 2012


    Bachelor of Science, Business Administration

    Tunyo Comprehensive College. Isuti-Igando, Lagos State1998-2005


    Senior School Certificate Examination

    Philomena Nursery and Primary School. Valley Estate, Cement, Lagos


    1991-1998

    First School Leaving Certificate


    WORK PROFICIENCY  Customer insight & Analyzing
     Problem solving, Planning & Organizing
     Presentation, writing& communication skills
     Fast learner, Team player and Meticulous
     Ability to meet and exceed targets

    BIO DATA Date of Birth:6th June 1987


    Gender: Male
    Status: Single

    REFERENCES Available On Request

      

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