Esther Dianabasi Okon CV
Esther Dianabasi Okon CV
Esther Dianabasi Okon CV
PERSONAL SUMMARY
Esther is a graduate of Banking & Finance with a sound academic background, passion for excellence and a great
appetite for learning, looking to secure a graduate trainee position in a reputable company built around a
dynamic and fast paced business environment, experienced professionals, and realistic corporate policies where
there are opportunities for continuous training as well as personal, professional, and organizational growth.
Wishing to leverage great interpersonal and collaborative skills, strong analytical and problems solving skills,
creativity as well as very strong verbal and written communication skills to help the organization achieve
corporate goals.
PROFESSIONAL EXPERIENCE
AG Technology, Abuja (National Youth Service Corps) Oct. 2021 – Oct. 2022
Customer Service Representative & Marketing Personnel
Developed profitable relationships with current and prospective customers and provided exceptional
customer support through attentiveness and extensive product knowledge.
Identified prospective customers by using business directories, participating in organizations, clubs and
attending trade shows and conferences.
Prepare proposals, quotes, contracts, or presentations for potential solar customers.
Provided customers with information relating to product availability, substitution options and pricing, as
well as solicited prospective customers.
Investigated and resolved grievances from existing and prospective customers and forwarded unresolved
complaints to designated departments for additional investigation.
Demonstrated strong understanding of our products and services, guidelines, usage, and product
performance.
Leveraged people-skills and product conviction to create an environment that empowers each homeowner
to choose green energy over the expensive and unsustainable utility alternative.
EDUCATION
University of Uyo, Uyo, Akwa Ibom State Nov. 2016 - Sept. 2021
Bachelor of Science, Banking & Finance
Second Class Honours division
SKILLS
Ability to maintain a high-level customer service culture reinforced by effective customer interaction and
follow-ups
Proven ability to be able to multitask, complete projects on time and on budget, and be able to adapt to
changing priorities
Exceptional knowledge of and adherence to all company policies and procedures
Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically
Strong ability to manage multiple projects and meet deadlines
Ability to work both independently and in a team environment
Capable of working in a demanding, deadline driven environment with a focus on details and accuracy
Solid analytical and diagnostic skills and ability to break down complex issues and implementing appropriate
resolutions
Solid understanding of basic finance and banking issues