PGPM - Assessment and Learning Experience Manual

IMT Ghaziabad and upGrad PG Program in Management

Contents
IMTG Assessment Policy 2

Assessment Structure 2

Grading Policy 3

Code of Conduct 6

Assessment and Grading Timelines 6

Class Participation - Discussion Forum Process 8

Faculty and Industry Live Lectures 8

Deferral Policy 9

Refund/Cancellation Policy 9

Student Support Services Guidelines 9

Escalation Matrix for Grievance Redressal 10

upGrad Telegram Policy 11

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IMTG Assessment Policy

As a general IMTG assessment policy, assessments are divided into forma ve and summa ve without
too much emphasis on a single assessment. Hence, a variety of assessment formats are planned to
mirror the workplace today and the global university standards.

● In-module Quizzes and individual assignments will assess par cipants on conceptual clarity.

The academic commi ee regularly deliberates on the academic structure and the grading elements of
the program and it holds the right to change any components of it. Any changes to the grading elements
or the academic structure of the program will be communicated to the learners in advance.

It is recommended that par cipants focus on learning as opposed to solely focusing on assessment
scores. Given that it is a Post-Graduate program, par cipants are expected to do research on their
own during the learning process and deal with ambiguous assessment scenarios.

Assessment Structure

Assessment Components and Respec ve Weights

The Post-Graduate program comprises 3 different assessment components across 14 courses.

Their distribu on and weightage:

Type of assessment Subset Weightage

Quizzes Graded MCQs (At the end of the session/module) 30%

Assignment Individual assignments 40%

Exams Two proctored exams, mid term and end term 30%
Let us take an example to understand this. Let’s say that in Course 1, your marks are as given below.

Each component has been men oned with its respec ve weightage in brackets.

1. Assignment (40%) - 800/1000

2. Quizzes (30%) - 600/600

3. Mid-Term/End-Term Exam (30%) - 83.33/100

Your final percentage score for that Course will be calculated as –

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{[0.4*(800/1000)] + [0.3*(600/600)] + [0.30*(83.33/100)]} *100
= 86.999 %

Please note that the above score will be truncated to 86.99% and not rounded off to 87%.

Grading Policy
Grade Point Average (GPA) Computa on for a Course

The marks provided for each assessment, scaled by the weight given to that assessment, add up to the
overall score for the course. Grade point average (GPA) is awarded on a 10-point scale. Also, you have to
achieve a minimum of 40% to pass each course. You must put in the effort required to make sure that
you meet this criterion.
Each student will be assigned a le er grade based on the evalua on of each course. The following is the
descrip on of each grade:

Le er Grade Grade Point Descrip on

A+ 10 Excep onal

A 9 Excellent

A- 8 Proficient

B+ 7 Very Good

B 6 Good

B- 5 Fair

C+ 4 Sa sfactory

C 3 Low Pass

C- 2 Poor

D+ 1 Very Poor

F 0 Fail

I - Incomplete

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To clarify the GPA calcula on, following methodology is used to convert the percentage to GPA:

Lower limit (% marks) Upper limit (% marks) GPA Grade

94 100 10 A+
87 93.99 9 A
80 86.99 8 A-
74 79.99 7 B+
67 73.99 6 B
60 66.99 5 B-
54 59.99 4 C+
47 53.99 3 C
40.00 46.99 2 C-
Less than 40 0 F

Hence, the student scoring 86.99% in the earlier example would get a GPA of 8 (Grade A-) with this
calcula on

Cumula ve Grade Point Average (CGPA) Computa on for the Program

The program has a total of 28 credits. The following is the structure of the program-

Course Credits
Marketing Management 2
Accounting and Finance 2
Decision Sciences 2
Operations & Supply Chain Management 2
Business Communication 2
Business Economics 2
OB, HR Management, Ethics and Legal 2

Sales and Distribution Management 2

Business Strategy 2
Elective* 2

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 Leadership, Engagement & People 2
Performance
Digital Business Innovation 2
Leading Change for Sustainable Futures 2
Enterprise and Risk Management 2

The elec ve subject may differ based on individual choices, and may include subjects on Marke ng,
Finance, Opera ons & Supply Chain Management, Strategy and Leadership, Business Analy cs and HR.
The GPA scores for each course weighted by its respec ve propor on of credits, add up to the CGPA for
the en re program. The GPA is truncated (and not rounded off) at two decimal places.

For instance, if the grade points awarded to a par cipant are G1, G2 etc. in courses with corresponding
credits U1, U2, etc., the CGPA = (U1*G1 + U2*G2 + ....) / (U1 + U2 +…), wherein U1, U2 refer to all
courses taken up to the me of computa on of CGPA.

A learner must pass each course by ge ng at least a C- grade (2-grade point on a 10-point scale) or
40% in every course. However, to get the PG Program Cer ficate, the Cumula ve Grade Point Average
or the CGPA should be greater than and equal 4.

If you fail to score at least 40% in more than 3 Courses, then you will not be eligible for the PG
Cer ficate. You will, however, have access to content just like your peers and will be given feedback on
your submissions. You will be eligible for a le er of comple on from upGrad only if you have
successfully completed all the Modules, Assignments and Projects part of the program.

Grade Improvement Opportunity (GIO)

In a rare scenario, due to unforeseen circumstances if any learner is not able to meet the above criteria
for passing the Program, in such instances, a Grade Improvement Opportunity (GIO) is given to the
learner to help them get through the program and be eligible for ge ng the PG cer ficate.
1. A maximum of 3 GIOs can be availed
2. In dire cases, learners can avail a 4th GIO at an addi onal fee of INR 3500.
3. The window to a empt the GIOs i.e. GIO window will be open only for a week.
4. If a student does not appear or if he/she scores less than 40% in GIO, then they fail in the Course
and are not eligible for deferral request as well and will be ineligible for PG cer ficate.
5. GIOs will be decided by the academic commi ee and will be in the form of an assignment or any
other mode of assessment as deemed fit by the Academic commi ee.
6. If a learner fails more than three (+1 in excep onal cases) courses, he/she will not be eligible for
the PG Cer ficate.
7. If a student clears the GIO, he/she will be given the corresponding Grade Point/Grade for the
course, capped at GPA 7 (B+ Grade)
8. For any one course, GIO will be given only once. If a learner fails in the GIO, another GIO for the
same course will not be provided and the learner will be ineligible for PG cer ficate.

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 9. The learners who opt for GIOs will not be guaranteed admission into the immediate Deakin
or LBS batch, instead they will be considered for the next upcoming batches.

Code of Conduct

As stated in the Code of Conduct, plagiarism in any form for any graded individual or group
assessment is not acceptable.

Par cipants are not allowed to request for the final solu on or share solu on for any graded ques on on
any pla orm. Any viola on on this count will result in a zero score for that ques on or assignment. If a
par cipant violates on this count a second me, the IMTG Academic Commi ee will decide upon the
necessary disciplinary ac on.

Further, any form of plagiarism and impersona on, including par cipants presen ng others work as
their own, sharing solu ons with each other, etc. will not be accepted. The submissions by the learners
will be subjected to plagiarism checks to ensure compliance. In these checks if it is clear that the
learner’s answer is matching with the answer of another learner, both of these learners will be penalised
(irrespec ve of one being the source or the des na on of the answer). Learners may also be subjected
to random viva by the concerned faculty to ensure that the submissions have in fact been independently
created by the learner. The IMTG Academic Commi ee has the final authority to decide upon the
required disciplinary ac on in case of plagiarism and impersona on.

Students are expected to restrict the emails only to the escala on IDs shared in this student manual or
communicated separately while raising any query, concerns or grievance. Please refrain from sending any
mass mailers while sending emails to upGrad team.

The University and upGrad reserve the right to take strict ac on against any student indulging in mass
mailers.

upGrad does not tolerate any form of bullying and/ or harassment including but not limited
to sexual harassment. If we are no fied of any act of harassment commi ed by a learner
towards co-learners or upGrad's representa ve, such learner shall have to face strict
consequences, which shall be taken at the sole discre on of upGrad.

Similarly, par cipant misbehavior on any online or offline forums will not be accepted, and
par cipants will face appropriate disciplinary ac on.

Assessment and Grading Timelines

Assessment Submission Timelines

The program is structured so that the en re cohort can experience a course together. All the modules
will be made available to the learners at the beginning of each course. The par cipants will be given
ample me to go through the modules and assignments.

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A calendar with all module and assignment deadlines for the upcoming course would be shared with the
par cipant via email and would be visible on the pla orm calendar before the beginning of that course.
These deadlines for the respec ve assessments are non-nego able except in dire circumstances. If
assignments are submi ed a er these stated deadlines, but within one week a er the deadline, then
they will be graded on 70% of the total marks of the assessment (a rac ng a penalty of 30%). This
second deadline is also termed as the Hard deadline. Beyond the Hard deadline, the obtained
submissions will be graded and given feedback but will a ract a penalty of 100%. Feedback is given so as
not to hamper learning but the marks would be considered as zero for all official purposes. This is valid
for Incontent Quizzes (modules) as well.

Please note that all the deadlines are in IST (UTC +5.5), hence, if you are in a different me zone then
your deadline may vary according to local me. For e.g. - If you are in London and following BST (Bri sh
Summer Time) which is UTC +1 then the deadline for you in local me would be 7:29:00 PM BST if the
deadline in India is 11:59:00 PM IST.

Deadline extension policy

As men oned earlier, these deadlines are non-nego able except under dire circumstances such as a
major health issue, a work related issue etc. In such cases, you may be given an extension of up to 1
week at the sole discre on of upGrad. This means that you can submit your assignment up to one week
a er the deadline without the 30% penalty. However, no extension will be given beyond the hard
deadline (one week a er the actual deadline). Here are the guidelines for the same:

1. A learner can avail a maximum of two (2) extensions during the en re program period i.e. 11
months.

2. Extensions are allowed only on individual assignments and modules. No extensions will be
given on the Simula on exercises.

3. No extensions will be given beyond the hard deadline (one week a er the deadline)

4. To avail an extension, you must contact the Student Support Team, with a formal request
le er addressed to “Academic commi ee, IMTG”, clearly sta ng the reason for requiring an
extension, along with proof for the same.

5. The final decision to grant extension lies with the academic commi ee. You will be no fied
by the student support team if your request has been accepted.

Grading and Feedback Timelines

Timelines for the release of solu ons, grades and feedback for various components are as given below:

Assessment component Solu on Grades

Quizzes Immediately a er a emp ng Within 2 weeks of Hard deadline
Assignment NA Within 2 weeks of Hard deadline
*Hard deadline- refers to the deadline one week a er the actual deadline during which 30% penalty is
levied on submissions.

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Once these scores are available, each par cipant can access them on their Individual Performance
Profile on the pla orm.

Par cipants will receive immediate feedback for Quizzes. Ideal solu ons for assignments will be
available for download within one week of the final submission deadline of an assessment.
Qualita ve feedback will be provided along with the scores only for assignments.

The grade sheets will be released a er each exam i.e. first grade sheet a er mid term exam, second
a er end term exam.

Guidelines for re-evalua on

1. A re-evalua on request (if any) should be submi ed within 3 days of the declara on of the
results. For example: if results were declared on 13/01/2021, then the requests for
re-evalua on made ll 16/01/2021 (end of the day) will be considered. However no answers
to the ques ons shall be provided by upGrad and the university partner.

2. A learner shall be able to request for re-evalua on on the learning pla orm itself.

3. A learner may request for a re-evalua on of his / her assignment by claiming discrepancy of
marks (when compared with the ideal solu on). In such cases, the learner should clearly specify
out the par cular por on (Q. No.) of the assignment that is required to be re-evaluated plus the
remarks regarding the claimed discrepancy. Requests that do not have all of this informa on or
are very generic / vague in nature will be flagged as invalid and shall not be considered. Note: If
the claim for a discrepancy of marks holds invalid, then the concerned learner shall be
penalised with a penalty of 15% points (of the total points)

4. Re-evalua on requests claiming discrepancy of marks (when compared with another learner’s
graded assignment) are highly discouraged and will NOT be considered. Note: If any such
requests are made, then the concerned learner will be awarded a penalty of 15% points (of the
total points)

5. Re-evalua on requests for assignments that have been uploaded a er the hard deadline will
not be considered and are highly discouraged.

6. All re-evalua on requests will receive a response any me up to 3 weeks a er the

re-evalua on deadline.

Class Par cipa on - Discussion Forum Process

The discussion forum is designed for par cipants to help create a strong learning community.
Par cipants are encouraged to respond to peer ques ons as it will also help reinforce their learning.

Par cipants are requested to post only academic ques ons on the discussion forum. Faculty and
teaching associates (TAs) will act only in response to ques ons directly related to the program content

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and assessments. They will either verify par cipant answers or respond to posted ques ons within 24
hours of the ques ons being posted.

Faculty and TAs will not take any ac on on general posts that are meant to facilitate discussion
among peers. Inappropriate posts that are of no learning value will be deleted and penalized.

Points are awarded only based on the quality of posts, which is measured by peer upvotes and faculty /
TA verifica ons, not on the quan ty of posts. No points are awarded for simply pos ng ques ons or
answers. Note that faculty and TAs can verify mul ple answers to the same ques on.

Faculty and Industry Live Lectures

As part of the program, all par cipants can expect access to one live session per course which will be
delivered by a mix of industry professionals and academicians. However, the mix can vary by course.
The details about these live sessions will be updated on the par cipant calendar on the pla orm or
informed via email. These live sessions are an integral part of the overall learning experience and it is
highly encouraged for par cipants to a end and ac vely par cipate in all sessions.

As an incen ve to perform well in the program, addi onal delight elements will be provided to
top-performers of select assessment components or to par cipants who complete modules and
submit assignments by recommended deadlines. The top performers in the discussion forum can also
expect similar incen ves.

Deferral Policy

● If a student is facing severe issues in dedica ng me to the course, we provide the opportunity
for the student to defer to another batch.
● The deferral can only be requested before the mid term examina on of the batch for which the
student has enrolled, once the learner has a empted the mid term examina on then the learner
will be invalid for the deferral policy and should con nue in the same batch ll he/she receives
the PG cer ficate.
● Once the mid term examina on of the respec ve batch has completed, deferral requests shall
not be entertained and the learners should have to re-register themselves.
● A student can request for deferral only once and to either of the scheduled cohorts to start in
the next 1 year from the batch start date of ini al batch the student enrolled for.
● In case the learner is a Deakin or LBS learner, the student will be required to pay a deferral fees
of INR 30,000 if any along with the differen al program fees between the two cohorts.
● If the student is an IMT only learner, then the student will be required to pay a deferral fees of
10% of the total course amount fee + Taxes if any along with the differen al program fees
between the two cohorts.
● The deferral request will be approved once the deferral fee is paid.
● Till this is completed, the student will be assumed to be con nuing in the same cohort.
● The student has 7 days (including holidays and weekends) from the date of deferral request to
make the payment of the deferral fee post which the deferral request will expire, and the
student will con nue as part of the current cohort.

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 ● If the student completes the deferral payment, the student’s login will be disabled, the student
will leave the deferred cohort and the student will start learning on the new cohort post the last
course that was graded in the deferred cohort. All grades and progress ll that course will be
carried forward as it is to the new cohort. For clarifica on, the grades of the graded courses will
be carried forward.

Refund/Cancella on Policy
As per the company policy, once the program commences, there is no option for Refund/Cancellation of
the Program.

Student Support Services Guidelines

Student services are considered an integral part of educa on and they are currently evolving to meet
and exceed students’ expecta ons. To ensure all your queries/concerns/issues are addressed within an
acceptable meframe and to utmost sa sfac on, kindly follow the student support services guidelines
given below.

1) Your upGrad buddy will help personalize your learning experience by periodically engaging with you
to ensure you are on track with upcoming deadlines, offer guidance, resolve non-academic queries, and
lend a helping hand wherever required. However, in case you need to approach us, please contact our
Student Support Team available 7 days a week from 09 AM to 09 PM IST. You can drop an email on
[email protected] and expect to receive a response within 24 hours. For any urgent queries,
please click on the Call Back bu on on the learning pla orm and our team will reach out to you within
2 working hours.

2)Though your upGrad buddy along with a gamut of mul ple teams will be there to hand-hold you to
excel in the program, your commitment to the program is of utmost importance and we suggest you
imbibe the program schedule in your day to day life. For any help/mentoring required in planning your
me be er, please do not hesitate to connect with the student support team.

3) Your will receive emails from [email protected], for all updates regarding the programme
(e.g., Live Session no fica on, Exam Dates no fica on and Change in Deadlines)
You can also reach out to the Student Support team as men oned above to get updates/resolve issues
(non-academic queries; for example, live sessions, program-structure-related queries)

4) In case your upGrad buddy is unable to provide you with a resolu on to the issue within a TAT of 24hrs
and you even do not receive an ETA on the same, please make use of the escala on matrix men oned
below to expedite the response.

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Escala on Matrix for Grievance Redressal

upGrad believes in adop ng a transparent approach with all its learners, and in order to match our
learners’ expecta ons in terms of grievance redressal, we have created an Escala on Matrix. Based on
the kind of queries we receive from our learners, we have defined the levels of the Escala on Matrix. We
request you to refer to the same in case you ever find the need to escalate an issue.

Following are some of the key email IDs and the corresponding purposes for various purposes in the
programme (at different points in me). Please ensure you have removed these email IDs from your
spam list - otherwise you may not receive important updates about the program.

Type of Query Point of Contact

Non-academic queries (For example, live sessions, Student Support team

program structure related queries) Write to:

[email protected]

Content-related issues/queries Click on the “Report an Error” bu on on

(If you find any issues with or have queries pertaining the bo om le corner of the session
to page.
the content on a session page)

Referral / Refund / fee receipts-related queries Student Support team

Write to: [email protected]

Write to:
Not sa sfied with the resolu on provided by your
upGrad Buddy or the Student Support Team? [email protected]

upGrad Telegram Policy

In order to provide easier access to course related updates in addi on to emails and calls, a telegram
channel will be created by your upGrad Buddy to keep you no fied on the upcoming deadlines and
course related updates. We will be crea ng an Official Telegram Channel where only the upGrad Buddy
will be allowed to post no fica ons.

To manage this effort effec vely and efficiently, all members must be aware of the following guidelines:

1. The channel will be used only by the upGrad Buddy for sharing important no fica ons
related to the program, course content, live sessions, exams, events, etc.

2. Should you have any concerns with upGrad, University partner or your peers, you will be
required to direct such communica on to upGrad ONLY via email or reach out to your
upGrad buddy over call.

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 3. upGrad will NOT be collec ng any personal informa on via this channel and shall not be
responsible for any misuse of personal informa on by other members of the channel.
However, we will provide you with all reasonable assistance to take ac on against any
other student who has misused such informa on.

4. Telegram should not be considered as a medium for official query resolu on. For any
such queries, please reach out to the student support team via email or by using the
chat func on available on the learning pla orm. The upGrad Buddy is not liable to
answer any/all queries over telegram.

5. In addi on to this channel, the SGC groups will also be created on telegram to share
session invites and agenda.

6. You are requested to keep the no fica ons turned on, on your Telegram app to receive
uninterrupted updates during the program.

Hope you make the most of this pla orm and keep yourself updated about the course and the pla orm.

FAQs

1. What if I miss attempting the final exam?

Re-conduc ng the final exams will not be possible. Please make sure that you plan accordingly
and not miss the final exams. In dire cases like if the student got hospitalised or if there was a death in
the family, then sufficient documents should be provided and you will have to wait for a month and write
it with the next batch and all your grade sheet process and further admission into Deakin, LBS will be
delayed.

2. Can I get an extension in attempting the GIOs?

No extensions shall be given in the GIO window, if required the learner can opt for a deferral.

3. Can I get any extension on simulations?

No extension can be given for simula ons as it involves percen le based calcula ons and if you
miss any simula on you will lose the 50% weightage associated with that simula on.

4. Can I get the Letter of Recommendation from IMT Professors?

No, Le er of Recommenda on will be given only in such cases where the professors have a
connect with the learners and in this case as it is not possible no such requests shall be
entertained.

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