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    SOP-BUT-001 - How To Handle Pre Arrival

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    Cengiz Şentürk
    This standard operating procedure outlines how to handle guest arrivals at the front desk. It details the steps butlers should take to prepare guest suites prior to arrival. These include checking the arrival report for guest details, setting up the suite according to preferences, fully stocking the private bar, checking the cleanliness of glasses and tea/coffee facilities, placing crisp magazines and requested newspapers, and checking guest history for returning guests. The goal is to ensure guest suites are personalized and amenities are fresh and in place for a comfortable arrival experience.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    SOP-BUT-001 - How To Handle Pre Arrival

    Uploaded by

    Cengiz Şentürk
    45 views1 page
    This standard operating procedure outlines how to handle guest arrivals at the front desk. It details the steps butlers should take to prepare guest suites prior to arrival. These include checking the arrival report for guest details, setting up the suite according to preferences, fully stocking the private bar, checking the cleanliness of glasses and tea/coffee facilities, placing crisp magazines and requested newspapers, and checking guest history for returning guests. The goal is to ensure guest suites are personalized and amenities are fresh and in place for a comfortable arrival experience.

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    SOP-BUT-001 - How to handle Pre Arrival

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    This standard operating procedure outlines how to handle guest arrivals at the front desk. It details the steps butlers should take to prepare guest suites prior to arrival. These include checking the arrival report for guest details, setting up the suite according to preferences, fully stocking the private bar, checking the cleanliness of glasses and tea/coffee facilities, placing crisp magazines and requested newspapers, and checking guest history for returning guests. The goal is to ensure guest suites are personalized and amenities are fresh and in place for a comfortable arrival experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    45 views1 page

    SOP-BUT-001 - How To Handle Pre Arrival

    Uploaded by

    Cengiz Şentürk
    This standard operating procedure outlines how to handle guest arrivals at the front desk. It details the steps butlers should take to prepare guest suites prior to arrival. These include checking the arrival report for guest details, setting up the suite according to preferences, fully stocking the private bar, checking the cleanliness of glasses and tea/coffee facilities, placing crisp magazines and requested newspapers, and checking guest history for returning guests. The goal is to ensure guest suites are personalized and amenities are fresh and in place for a comfortable arrival experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    STANDARD OPERATING PROCEDURES (SOP)

    SOP Title: How to handle Pre Arrival


    Department: Front Office SOP Owner: Rooms Division Manager
    (Designation)
    Who needs to know  FOM, AFOM, Duty Manager, Night Manager
    this SOP:  All Front Office and Guest Relations , All Butler Team
    Related Documents:

    Procedure Remarks
    (use short and simple description, pictures, flow charts or other illustrations)

     The Butler of each shift takes an arrival report at the beginning of


    the shift, marks the suites for the arrival on his floor and checks for  Butler to check the
    the following: guest preferences and
    special requirements
    1- Time of arrival and set up the suite
    2- Name of the guest accordingly.
    3- Villa or Suite No.
    4- No. of guest  Ensures all glasses and
    5- Nationality of the guest coasters are clean and
    6- Guest request if any spotless.

     Butler rings the door bell and follows the standard of entering the  Butler to check the
    guest suite. magazines to be crisp
    and without any pen
    A- Butler sets the suite as per the guest’s preferences and marks before placing in
    remarks and arrival amenities are placed in the suite prior to the suite.
    the arrival according to the suite category and the
    Nationality of the guest.  All the requested
    newspaper to be placed
    B- All the private bars in the suite to be fully stacked with all on the top of the
    the labels facing the guest, all private bar glasses to be standard newspapers.
    checked for cleanliness and placed according to the
    standard.  Tea cups, coffee
    cabinet & coffee
    C- Butler to check Tea/Coffee facility in the suite. machine to be clean &
    stain free.
    D- Selection of magazines to be placed as per the Standards.
     Butler to check the
    E- Fresh newspapers are placed according to nationality as per guest history in case of
    the newspaper standard, selection of international the repeat guest and set
    newspapers are placed as per the guest preference. up the suite
    accordingly.

     Checks for Expiry date


    of all arrival amenities.

    SOP/BUT/001/29Jan 2008 Page 1

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