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    Sp-Rm-Bu-A025-Daily Newspaper Delivery To Guest Room-Srs

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    tga
    This document outlines the standard procedures for butlers to deliver newspapers to guest rooms at the St. Regis Shanghai hotel. Butlers receive newspapers separated by floor from the concierge each afternoon. They check the newspaper preference list and deliver the correct newspaper to each room. If guests request a different newspaper, butlers contact the concierge to fulfill the request. If a "Do Not Disturb" light is on, butlers leave the newspaper in a bag outside the door. Requested newspapers are recorded for future reference.

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    Download as DOC, PDF, TXT or read online from Scribd

    Sp-Rm-Bu-A025-Daily Newspaper Delivery To Guest Room-Srs

    Uploaded by

    tga
    25 views2 pages
    This document outlines the standard procedures for butlers to deliver newspapers to guest rooms at the St. Regis Shanghai hotel. Butlers receive newspapers separated by floor from the concierge each afternoon. They check the newspaper preference list and deliver the correct newspaper to each room. If guests request a different newspaper, butlers contact the concierge to fulfill the request. If a "Do Not Disturb" light is on, butlers leave the newspaper in a bag outside the door. Requested newspapers are recorded for future reference.

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    sp-rm-bu-a025-daily newspaper delivery to guest room-srs

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    This document outlines the standard procedures for butlers to deliver newspapers to guest rooms at the St. Regis Shanghai hotel. Butlers receive newspapers separated by floor from the concierge each afternoon. They check the newspaper preference list and deliver the correct newspaper to each room. If guests request a different newspaper, butlers contact the concierge to fulfill the request. If a "Do Not Disturb" light is on, butlers leave the newspaper in a bag outside the door. Requested newspapers are recorded for future reference.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    25 views2 pages

    Sp-Rm-Bu-A025-Daily Newspaper Delivery To Guest Room-Srs

    Uploaded by

    tga
    This document outlines the standard procedures for butlers to deliver newspapers to guest rooms at the St. Regis Shanghai hotel. Butlers receive newspapers separated by floor from the concierge each afternoon. They check the newspaper preference list and deliver the correct newspaper to each room. If guests request a different newspaper, butlers contact the concierge to fulfill the request. If a "Do Not Disturb" light is on, butlers leave the newspaper in a bag outside the door. Requested newspapers are recorded for future reference.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    The St.

    Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与程序


    Position: Butlers 职位：专职管家
    Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
    HM Approval: Paul Nash Date: Dec 1, 01 酒店经理批准：黎瑞邦 日期：2001 年 12 月 1
    日
    Task: Daily Newspaper Delivery Code: RM-BU-A025 任务：每日客房报纸的递送 序号： RM-BU-A025
    to Guest Room
    Standard: 标准：
    Butlers will promptly deliver preferred Newspapers to Guest room on a daily basis. 专职管家每天都要迅速的将客人喜欢的报纸送到客房。

    Procedures: 程序：
    1. Butlers will receive on a daily basis (afternoon) newspapers from the 1. 专职管家每日（下午）将从礼宾部（门僮）处取得按楼层分派的报
    Concierge (Bell person) separated by Guest Floors. 纸。
    2. Butlers should double check with their Newspaper Preference List to the
    2. 专职管家应对照客人报纸喜好表再次确认收到的报纸是否准确。
    newspapers received to ensure accuracy.

    3. Butler will deliver to Guest room one by one following the preferences 3. 专职管家将把报纸根据文件里客人喜好依次送入客房。
    indicated on file.
    4. 对于预抵客人或不在房内的客人，报纸应放置在写字台上。
    4. For deliver of Arriving Guests or Unoccupied Staying Guests, newspaper is to
    be place on the Executive Desk 5. 对于递送至有客人的房间，专职管家将用下列语言：

    5. For Delivery to a Guest Room, Butler will introduce the newspaper by using A. “ Mr. Jones, 下午好，这是您的《今日美国》报纸。还有什
    the following: 么我能为您效劳吗？”

    A. Mr. Jones, Good Afternoon, Here is your USA Today Newspaper! 6. 如果客人要求另一种报纸，立即和礼宾部联系以满足客人需求：
    Do your require any thing else at this time?”
    A. “Mr. Jones, 我现在未带这种报纸，但我会尽力找到送给您。
    6. If the Guests request another type of Newspaper, Contact the Concierge for
    immediately delivery to fulfill the request: 您介意稍等一会而吗？ ”

    A. Mr. Jones, I do not that newspaper with me, but we will try to get it 7. 和礼宾部联系，得到一份客人要求的报纸的复印件。如要增定本地
    for you” Would you mind waiting while I get it for you?” 报纸，领班或经理可以决定是否需要到酒店外购买。

    Printed Date:1/18/2001 PAGE: 1/2


    The St. Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与程序
    Position: Butlers 职位：专职管家
    Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
    HM Approval: Paul Nash Date: Dec 1, 01 酒店经理批准：黎瑞邦 日期：2001 年 12 月 1
    日
    Task: Daily Newspaper Delivery Code: RM-BU-A025 任务：每日客房报纸的递送 序号： RM-BU-A025
    to Guest Room

    7. Contact the Concierge for assistance in getting a copy of the requested 8. 如果客人 DND 灯亮，专职管家应把报纸放入报袋挂在门外。客人
    newspaper. Shift leader or Manager may determine as to the extend of 不能被打扰。
    locating the requested newspaper if required to purchase it from outside of the
    hotel. 9. 将客人要求的报纸记录在客人喜好表上，已备将来参考。
    8. If guest room DND light is on, butler shall place newspaper in the newspaper
    bag and hang it outside the door. Guest shall not be disturbed.

    9. Record and log on Guests Preference the requested newspaper for future
    requests.

    Printed Date:1/18/2001 PAGE: 2/2

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