06 Homework 1

TH1805
Umpad, Lezel B.
BSHM4A
ELMS HOMEWORK
Instructions:
1. Perform the following:

 Make a list of basic maintenance activities (at least 15) that may be required in all areas of a
hotel.
Facility Maintenance
Hotel rooms, Furnishings, Lighting fixtures, Faucets, Flooring and carpeting, Hotel lobbies,
Wall paint and wallpapers
Equipment Maintenance
Computers, Gym equipment like treadmills, Ranges and ovens in hotel restaurant kitchens,
Washing machines and dryers, Power generators, Steamers and irons, Coffee makers,
Microwaves.
Systems Maintenance
Refrigeration systems, Plumbing systems, HVAC systems, Heating systems. Fire alarms, WiFi
connections, Electrical connections, Phone lines, TV connections, Elevators and Printers.
 Create a schedule of when the listed activities will be performed by tagging each item
according to the classifications of maintenance tasks.
Facility Maintenance – Daily scheduling
Equipment Maintenance – Weekly
Systems Maintenance – Weekly to Monthly
 Research on how a certain tourism and hospitality-related establishment prepares for the
arrival and stay of a very important person (VIP).
1. In advance, the sales department has to inform the reservation team about the VIP
and VVIP arrivals. So this advance time gives the reservation team to block the
suitable room for a VIP and VVIP guest, must inform about the same to all
department.
2. While making a reservation a proper VIP and VVIP code need to be attached with
the VIP or VVIP reservation on the PMS (Property Management System) software.
3. Must tag VIP and VVIP code on the reservation because it helps other departments
to easily know about the VIP or VVIP status of the guest and it allows them to do the
required preparations.
4. The status of these guest arrivals are been printed on the report of arrival list,
departure list, housekeeping status list, etc. Also, in this new era hotel management
software give pop-up and alert to the users whenever they will access the guest
reservation i.e. “GM / AGM to meet on arrival“
5. Once you block the room for the VIP or VVIP guest, then the Front office team
needs to send the VIP requisition form to the Housekeeping department and In-room
dining well in advance so that they have enough time to prepare and do the required
arrangements.
6. In case of any changes in the room number at a later stage then immediately need
to inform about the same to the Housekeeping department and In-room dining.
7. Always Housekeeping team should give top priority to VIP and VVIP arrivals, must
release those rooms in the system as soon as possible and inform the Front office.
8. The housekeeping department does place all the complimentary VIP amenities in
the room which is been blocked for them.
9. Ensure that the welcome amenities should reflect the status and customs
background of the guest.
10. The Director of Housekeeping or Executive housekeeper must check and verify the
room before they release then need to update the front office and inform them that
the room is ready for check-in.
11. On the day of arrival have to make sure that all the VIP amenities, supplies and
special requests are been placed in the rooms.
12. On VIP or VVIP guest arrival the front office team needs to inform the Front Office
Manager, Director of Rooms, Hotel Manager as well as General Manager to greet and
meet the guest.
13. Must accompany the VIP and VVIP guests to the room and need to do procedures
the check-in in the room.
14. Need to fill up all the information appropriately while presenting the registration
form to the guest.
15. Must offer a guest a tour of the hotel as per their convenience and make sure that
the staff who is escorting the guest have to give a courtesy call in 24 hours or
probably before.
16. Need to note down the name and room number of VIP and VVIP guests on the
whiteboard at the Housekeeping department coordinator desk, at the operator’s
desk, In-room dining desk, back and wherever is required.
2. Print your output on a short bond paper with the following text formatting:
 Font: Calibri
 Single Spacing
 Font Size: 11”
 Margin: 1” all sides
4. Submit your output before the midterm examination.

5. Your output will be evaluated based on the rubric below.
PERFORMANCE INDICATORS POINTS

Cited the complete basic maintenance activities required in both front and back of the house 15
Correctly scheduled the listed maintenance activities according to its urgency 15
Provided a complete and insightful research output 20
TOTAL 50
06 eLMS Homework 1 *Property of STI

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TH1805

1. Perform the following:

4. Submit your output before the midterm examination.

PERFORMANCE INDICATORS POINTS

06 eLMS Homework 1 *Property of STI

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