ASSIGNMENT

OUMH2203
ENGLISH FOR WORKPLACE COMMUNICATION
JANUARY 2022 SEMESTER

INSTRUCTION

1. All tasks must be delivered in English.

2. The cover sheet of your assignment must contain the following information: Course
code and name / Semester / Your full name and student number / Your email address
and mobile number.
3. For written assignment, use Times New Roman or Arial, 12-point font, with 1.5-line
spacing in A4 format. Ensure that the assignment you submit is paginated.
4. Present your responses to the tasks in a MULTIPLE portfolio file. Adhere to the following
structure:

i. Part I Task 1 – A recorded speech presentation (max 400MB)

ii. Part I Task 2 – Reflective Report
iii. Part II – Proof of Online Class Participation

5. Submit your portfolio ONLINE in a single file by 10 MARCH 2022.

6. Late submission without prior permission will be penalized with marks deduction.

8. This assignment accounts for 70% of the total marks for the course:

Part I Task 1 Video Presentation – 40%

Task 2 Reflective Report – 20%
Part II Proof of Online Class Participation – 10%

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 ASSIGNMENT QUESTION

This assignment has TWO parts with THREE tasks. Answer all.

PURPOSE
The task set for this assignment are designed to help you meet the following course
learning outcome (CLO):
♦ Demonstrate the ability and confidence in preparing and practising effective
communication skills in a professional setting (A4, PLO 8).

PART I
TASK 1: INDIVIDUAL VIDEO PRESENTATION (40%)

You are employed in a famous entertainment company in Malaysia. You are required to
make a presentation about a new service to help with the recovery after the MCO. The
company requires you to submit a 7 - 10 minutes convincing video presenting this new
service to the board.

The followings are the requirements that you need to consider in preparing the video:

a. Brainstorm and plan to "create" the logical service to offer. You are free to use
existing service but you must creatively modify it (transform into new service). You
MUST discuss your plan with your e-tutor in the forum or during the e tutorial
sessions. “Create” a service that you as the presenter will be comfortable to present.
b. Plan and write your video script – either in short notes or the complete text. Your
video introduction should state your name, ID, Course, and the purpose of your
video presentation.
c. Plan the overall look of the video presentation. Use your creativity and add visual
aids. You might want to use applications to further exemplify the presentation like
PowerPoint Presentation, iMovie, Funimate, Adobe and many others.
d. You will also need to decide: the producer, the surroundings (background, lighting,
soundproof area), and other aspects to consider even though you are not going to
mention it verbally in the presentation.

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 e. Record the 7 - 10 minutes presentation of the service.
i. Make sure that you introduce yourself and the service to the board.
ii. The video screen must capture the top half of your body so that your hand
gestures and facial expressions are visible- at least half of the recording
duration.
iii. The content must explain the advantages and the specialities of the service.
iv. Your presentation must be convincing and professional.
v. You must offer an ending (conclusion) in the video.
f. Make sure the recording content is authentic, clear and engaging. In other words,
“you are the script writer, the speaker and maybe even, the producer!” Thus, you
need to be creative as if you are presenting in a board meeting.
g. Submit your video online according to the instructions. If your video is larger than
400MB, refer to the guidelines on how to compress your video for submission. You
can also include a link of your video as a back-up in Task 2.
h. Your speech will be assessed through 6 criteria:
i. Content of the Service
ii. Originality & Creativity of ideas of the service,
iii. Presentation of speaker,
iv. Organisation of Video presentation,
v. Overall and Clarity of the Video; and
vi. Use of Language

NOTE:
● This is an individual task. The aim is to present confidently and naturally, and NOT
to make a creative video for social media platforms.
● Refer to the assignment rubrics as a guide to achieve cohesion and coherence.
● Remember to refer to Topic 1,3,4,5 and 7 of OUMH 2203 Module

[Total: 40 marks]

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PART I
TASK 2: REFLECTIVE REPORT (20%)

PURPOSE
The task set for this assignment are designed to help you meet the following course
learning outcome (CLO):
♦ Describe basic language-based skills in interpersonal communication, business
etiquette and relationship-building in workplace contexts (P3, PLO 11);

TASK
IMPORTANT: This task is a continuation of your video presentation of Task 1: Convincing
video to offer new service.

Write a critical reflection on the process of carrying out the speech presentation. The
structure of this report follows the basic essay structure of introduction, body and
concluding paragraphs. Refer to the sample outline below.

Your Reflective Report MUST include the following FIVE criteria and each criterion should be
between 250-350 words:

i) Reflection on the process; the planning stage of the video, during the recording of the
video and after the video has been recorded. Reflect on the challenges and what you
did to overcome these challenges. How did you do as the ‘director’ and the ‘speaker’?
ii) The timeline of completing the visual aids accompanying the recording of the video.
How long did you plan and record etc? How important is creativity and innovation in
this task? Why do you say so?
iii) Reflection of the content (the topic/ issue) and rationalise how things could have been
done in a better way. Is this topic/ issue familiar with you or vice versa? Describe well.
During the process of the video, there might be some instances where you realised your
idea could have been improved in another way. Describe this situation too.
iv) Show the video to ONE person and inquire if the speech is convincing. If he/she believe
the video is not effective, ask for other suggestions that might help improve the speech
or the product/service. Share this person’s thoughts in your reflective essay.
v) Your personal thoughts of completing this task (the video presentation). How do you
feel about it? If you feel the video recording is not advisable, what would be a better
alternative? Explain your rationale.

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 REMINDERS:

i. A Reflective Report is writing to evaluate, summarise, analyse, reflect on

individual’s journey of a/some particular actions. It is almost similar to journal
writing.
ii. Plagiarism is a serious offense. Avoid using or claiming other people’s writing in
this assignment.
iii. Refer to the assignment rubrics as a guide to achieve cohesion and coherence.

[Total: 20 marks]

REFLECTIVE REPORT OUTLINE

- Must have an introduction, body and a conclusion

REFLECTIVE REPORT
Video Link: xxxxxxxxxx

Introduction
(7-10 lines)

Body
(all the 5 criteria mentioned above)

Conclusion
(7-10 lines)

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PART II
ONLINE CLASS PARTICIPATION (10%)

Discuss the following topic(s) in the forum and submit proof of your participation in the
online discussions:

1. Based on Topic 2, can you share your experience or other experience of handling
difficult calls? What was the issue and how was the issue resolved?

2. Based on Topic 5, discuss the style of business letters. Explain situations of how to
reduce formality depending on the degree of familiarity with the recipient.

3. Based on Topic 8, share some of your own pointers for a good netiquette practice.
Can you provide some examples?

[Total: 10 marks]

[TOTAL: 70 MARKS]

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INSTRUCTIONS ON HOW TO SUBMIT PROOF OF ONLINE CLASS PARTICIPATION (10%)
Do the following:
1. Select the best FIVE (5) postings from the forum discussion set up by your tutor.
2. Do screenshots of the postings and include them as images in your assignment.
3. The screenshots should be in an image file (either in JPG or PNG format). Refer to the
sample of Screen Grab below
4. The screenshots should contain: Name, Title of the discussion, Day, Date and Time.

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 ATTACHMENT
RUBRICS FOR PART I TASK 1: INDIVIDUAL VIDEO PRESENTATION (40%)
OUMH2203 ENGLISH FOR WORKPLACE COMMUNICATION / JANUARY 2022 SEMESTER
Unsatisfactory
Excellent Good Fair Poor Or
Max
No response
QN CLO Criteria Weight Marks
4 3 2 1 0
Task 2 Content of the 1.5 Covers the task in depth Includes basic knowledge Includes essential The content includes No content. 6
1 service with details and examples. of the task. information about the minor details of the
The knowledge of the The knowledge of the product/service, but the product/service. The
product/service is product/service is presentation is not content is not inviting
excellently convincing. The convincing. moderately convincing. to the viewer.
presentation of ideas is The presentation of ideas is The content is not very
very inviting to the viewer. good and inviting to the organized or moderately
viewer. detailed.

1 Originality & 1.75 The ideas show great The ideas show originality The ideas show less The ideas show no No originality and 7
Creativity of originality. The ideas are with the use of their own creativity and are very creativity and are very no creativity at all.
ideas of the creative, professional and ideas and creativity. rigid. The content is rather boring. The content is
service witty. stiff and not smooth. presented as “reading”
Good use of visual aids and and not natural
Excellent use of visual aids there are additional Moderate use of visual
and extra creative efforts creative efforts to enhance aids and few creative Lacks visual aids and
to enhance understanding understanding of efforts to enhance any creative efforts
of presentation. presentation. understanding of
presentation.

Presentation of 2.5 Delivery is effectively Delivery is natural, fluent, Delivery is quite natural, Delivery is not natural/ No attempt to 10
speaker natural, fluent, professional and confident. fluent, some evidence of fluent and or audible. deliver the speech
professional and professionalism and A lot of reading. individually.
confident. Voice delivery is clear with almost showing
good pronunciation and confidence.
Voice delivery is very clear enunciation, stress and

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 with excellent rhythm. Voice delivery is
pronunciation and somewhat clear with
enunciation, stress and The gestures and some errors in
rhythm. expressions are quite pronunciation and
spontaneous. enunciation, lack of stress
The gestures and and rhythm.
expressions are natural,
very relaxing and The gestures and
spontaneous. expressions show some
sign of nervousness.
2 Organisation of 1.5 Direction and organization Direction and organization A moderate direction and Little effort has been No effort has been 6
Video of the video are well of the video are good and organisation of the video made to direct the made to make the
presentation planned and capture the capture the audience’s and at times able to video. video organized or
audience’s attention attention throughout. capture the audience’s interesting.
throughout. attention. The time duration is
The time duration is good. either too short or too
The time duration is The time duration is long.
excellently met. There are clear attempts to between 8-10 minutes.
link details in the video but The structure and
The structure and details in one or two parts, the There are attempts to link organization of ideas in
of the video are placed in details appear incoherent. details in the video but the video is not smooth
a logical order and the the structure and and/or might contain
way they are presented The beginning and ending organisation of the video some mistakes in the
effectively keeps the parts of the video are lacks direction that facts that affected
interest of the viewer. recognizable, but do not affected viewer’s general understanding
necessarily contribute to comprehension. of the viewer.
The beginning and ending viewer’s understanding.
parts of the video are There is no clear OR
recognizable and give very beginning or ending or
clear and meaningful unexpected/ not The recorded video is
understanding. interesting. organised for a social
media platform rather
than to deliver a
presentation to a board
Overall and 1.25 The overall quality of the Most of the quality of the The quality of the video is The quality of the video The quality of the 5
Clarity of the video and the focus were video and the focus were not very good but the is acceptable but the video and the

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 Video excellent. The presenter is good. The presenter is seen overall focus was overall focus was not overall focus were
seen from the top half from the top half angle at acceptable. The presenter good or quite bad. very poor and not
angle at all times. all times. is seen from the top half acceptable.
angle most of the time. The video angle and
The video angle and The video angle and good lighting poorly capture
perfect lighting excellently lighting captures the The video angle and the speaker, too many
captures the speaker. speaker. lighting somewhat animations.
capture the speaker
The audio is excellent. The audio is good. moderately. Inaudible audio

The audio is audible.

2 Use of Language 1.5 No errors in grammar and Minimal errors in grammar Some errors in grammar A lot of errors in Too many major 6
language that distracts and language that do not and language that affect grammar and language errors and very
the viewer from the affect viewer’s the viewer's that affect viewer’s poor grammar and
content. The choices of understanding. The choices understanding. Some of comprehension. The language. Language
words are very of words are mostly the words used are not choices of words are used is not suitable
appropriate and suitable appropriate and suitable suitable for the video and very poor and not for the video and
for the video and targeted for the video and targeted targeted audience. appropriate for the targeted audience.
audience. audience. video and targeted
audience.
Total 10 40
*QN = Question Number

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 ATTACHMENT
RUBRICS FOR PART I TASK 2: REFLECTIVE REPORT (20%)
OUMH2203 ENGLISH FOR WORKPLACE COMMUNICATION / JANUARY 2022 SEMESTER
Unsatisfactory
Excellent Good Fair Poor Or
Max
No response
QN CLO Criteria Weight Marks
4 3 2 1 0
Task Introduction 0.5 The introduction is The introduction is good. The introduction is There is no clear There is no 2
2 excellently written. sufficient introduction. introduction.

1 Reflections 3.5 Convincing, critical and Critical and detailed Thorough and detailed Demonstrates a lack of High possibility of 14
detailed discussion of the discussion of the activity; discussion of activity; pre, understanding and plagiarism.
activity; pre, during and pre, during and post during and post insights of the 5 criteria
post required. Does not
Demonstrates good Demonstrates satisfactory demonstrate
Demonstrates very good understanding and insights understanding and Less than 5 criteria are understanding nor
understanding and of the 5 criteria required. insights of 5 criteria elaborated. insights of the 5
insights of the 5 criteria required. criteria required.
required. All 5 criteria are elaborated Too few personal
well, within 250-350 words All 5 criteria are reflections and
All 5 criteria are elaborated, within 300- examples are
elaborated extensively, Personal reflections and 400 words. unimportant or not
more than 350 words per relevant examples are detailed. Word count is
criteria. essential and detailed. Some personal reflections much less than 300
and relevant examples are words.
All personal reflections somewhat essential and
and relevant examples are detailed.
very essential and
detailed.
Conclusion 0.5 The conclusion is well The conclusion is The conclusion shows The conclusion is not There is no 2
connected to all the connected to all the some connections to the clearly written. conclusion.
reflections. reflections. reflections.

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 Language/ 0.5 Writer makes no errors in Writer makes minimal Writer makes some errors Writer makes a lot of Writing is generally 2
Grammar grammar or spelling that errors in grammar, in grammar, structure, or errors in grammar, incomprehensible
distracts the reader from structure and spelling that spelling that affect the structure or spelling due to grammar,
the content. do not affect the reader's reader's understanding. that affect the reader's structures and
understanding. comprehension. spelling mistakes.

Total 5 20
*QN = Question Number

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 ATTACHMENT
RUBRICS FOR PART II: ONLINE CLASS PARTICIPATION (10%)

OUMH2203 ENGLISH FOR WORKPLACE COMMUNICATION / JANUARY 2022 SEMESTER

Excellent Good Fair Poor Unsatisfactory Max

*QN CLO Criteria Weight Mark
4 3 2 1 0 s
1-3 3 Quality of Postings 2.5 All five comments Four of the Three of the None of the No postings given 10
are good, comments are comments are comments are as proof of
appropriate, good, appropriate, somewhat good, good and relevant. participation in
relevant, relevant, appropriate, / Comments are discussion
meaningful, and meaningful,and meaningful,and short responses
Learning Domain: A4 respectful respectful respectful that are not
substantial nor
meaningful.
Minimum effort
(e.g. “I agree with
Tina”)
Total 2.5 10
*QN = Question Number

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