Anonymised Resume Example

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CURRICULUM VITAE

Name: Zahira1

Address: ………………………………..

Phone: (Home) ……………………


(Mobile) ……………………..

Email: ………………………….@.........................................

EDUCATIONAL QUALIFICATIONS

Formal

2005 – 12/2010 Bachelor of Widgits

1998 Grad Dip of Sanity

1996 Bachelor of Education (Secondary)

Workplace Qualifications

Current Some Program of Chronic Widget Management

2001 MYOB Debtors, Creditors and BAS

2002 Certificate 4 - Telecommunications

AWARDS

2011 mmmmmmmm Memorial Prize

2009 Commonwealth Education Scholarship

1998 Scholarship
SKILLS
Education and Training

Summary of skills in training both teams and individuals

Communication

Highly developed skills in verbal and written communication,


developed through customer oriented positions, market research, and
training in Education, Agro Forestry, and Social Work (written
assignments, project analysis, project and research proposals, oral
presentations and discussions); developing and delivering training ;
negotiating with internal and external clients.

Project Management

Strong experience in Contract and Project Management.

Highly developed problem solving, time management and multi-


tasking skills.

Research Skills

Independent Projects Undertaken

1996 – Crawling mechanism of caterpillars.

1999 – 2000 – Analysis of Depositional Sediments of Rocky Road Beach

2010 – Title . (Honours thesis)

Client and Customer Liaison

Extensive and diverse experience in customer service and liaison with


clientele and customers from all walks of life and backgrounds.

Information Technology

A high degree of computer literacy in word processing and analytical


computer skills, strong skills in Microsoft Word, Excel, EndNote,
Powerpoint and Publisher, Intranet, Internet and Outlook Express, Lotus
Notes.

Organisation and Administration Skills

Ability to assess situations and implement appropriate


measures.
Well developed computer and clerical administration
skills.
Willing to take responsibility.
Able to operate independently and unsupervised.
Analytically minded and task oriented.
Communicate at all levels.

ATTITUDE AND ATTRIBUTES

Enthusiastic, willing and quick to learn.


Conscientious and interested in furthering career.
Forward thinking attitude.
Flexible work attitude.
Attention to detail.
Keen to accept responsibility.
Able to work in a team based environment.
Friendly, efficient and polite manner.
Capacity to show initiative and apply new concepts.
Logical, precise and thorough.
Ability to work with minimum direction.

FURTHER SKILLS
I also possess a Positive Notice Blue Card for Child Related
Employment.
I have a Queensland C Class driver’s licence:
WORK HISTORY AND EXPERIENCE

Date 1999 –some date Some Department


Some place

Position:- Call Centre Operator

Duties:- Customer and Staff Liaison


Referral to other agencies
Dispute Resolution
Payment Analysis
Support and assist in training new
operators

Achievements:- A query I raised about a payment


procedure, led to a clarification being
placed on our electronic reference
manual

Developed a staff survey based on staff


feedback about uniforms. The results of
the
survey led to an improved design and
quality of the Centrelink Uniform

Supported staff with disabilities to


achieve equity and access in obtaining
staff performance awards.

Some date – some date some agency (Temp Position)


whereabouts

Position:- Trainee Temp Call Centre Operator


Business Faults – Telstra

Duties:- To diagnose, resolve and where


appropriate, repair faults to telephone
communications

To delegate to appropriate workforces


more
complex telephone communications
faults

Client and departmental liaison

Part-time Employment and University Placement

Dates as per wrk history and outline duties and achievements


REFEREES

Referee name Contact Details

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