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JAIPUR

DISCOM

Terms and Conditions for Supply


of Electricity-2004

Second Edition

Amended up to 31st December, 2012

JAIPUR VIDYUT VITRAN NIGAM


LIMITED

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INDEX
General
1. Short title and commencement 1
2. Definitions 1
Part-I
Terms and conditions for Supply of Electricity

Clause No. Particulars Page No.


1. System of supply 3
2. Category of consumer and character of service 4
3. Point of supply 5
4. Application for supply 5
5. Withdrawal of Application 8
6. Service of notice 8
7. (A) Building complexes 9
(B) Electrification of areas developed by Local Bodies,
Railways, Defense, Private Housing Societies/
Developers etc. 11
(C) Electrification of RIICO Industrial Areas 12
8. Release of connection 12
(A) Supply where no extension of distribution mains is
required 12
(B) Supply where distribution mains require extension 12
(C) Supply where new sub-station or augmentation of
transformer sub-station is required 13
(D) Supply in localities where no provision for supply
exists 14
(E) Supply where electric line/plant is provided by
applicant 15
(F) Maintenance of service line 15
(G) Extension of lines beyond RIICO Industrial Areas 16
9. Payment of demand notice amount 16
10. Priority in release of connections 16
11. Release of more than one Industrial/Non-domestic
connections in the same premises. 17
12. Delay on the part of applicant to take supply 18
13. Special provisions for agriculture consumers. 18
14. Agreement and agreement- period 19
15. Relaxation in time specified 20
16. Security in respect of electricity supplied 20
(A) Provisional security 20
(B) Final security 20
(C) Security from a consumer other than the owner 20

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(D) Annual review of security amount 20
(E) Additional security 21
(F) Adjustment of excess security 21
17. Security for electric meter 21
18. Payment of interest on security 21
19. Failure to pay security 22
20. Supply through pre-paid meter 22
21. Refund of security 22
22. Transfer of security 22
23. Exemption from payment of security 22
24. Security on reconnection 23
25. Supply through meters 23
26. Reading of meters 23
27. Assessment in case of stopped or lost or stolen or
burnt meter 23
28. Defective meters 24
29. Testing fee for meter etc. 25
30. Replacement of meter 25
31. Check meters 26
32. Lost meter 26
33. Electricity Charges and prices 26
34. Recovery of charges for supply 26
35. Use of Energy Efficient Devices 27
36. Payment of bills 27
37. Inaccessibility of meter 30
38. Delayed payment surcharge 30
39. Increase, decrease and alteration of load/ demand 30
(A) Genera 30l
(B) Increase in load / demand 32
(C) Decrease in load / demand 32
(D) Alteration 33
40. Shifting of connections and lines 33
(A) General terms & conditions
(except agriculture category) 33
(B) Agriculture category 33
41. Laying of separate feeder 34
42. Transfer of connection and change of name 34
43. Power of Nigam to enter premises 35
44. Resale of energy 36
45. Restriction on use of supply 36
46. Disconnection of supply 38
47. Reconnection of disconnected supply 39
48. Tampering, distress or damage to electric plant etc. 40
(A) Measures to control Theft 40
49. Recovery of old dues 55

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50. Redressal of grievance 55
51. Forum for redressal of grievance 56
52. Ombudsman 61
53. Temporary supply 61
54. Parallel operation of generating set 62
55. Consumer's Switchgear, installation and apparatus 63
(A) General 63
(B) Consumer's installation for LT supply 66
(C) Consumer's installation for HT /EHT supply 66
(D) Harmonic voltage distortion 67
(E) Agriculture pumping load 68
56. Nigam's mains & apparatus 68
57. Installation & testing 69
58. Standards of Performance 70
59. Consumer Charter 70
60. Distribution Code 71
61. Metering Regulation,2007 71
62. Interpretation 71
63. Removal of Difficulty 71

Part – II
SCALE OF MISCELLANEOUS CHARGES

1. Application fee 72
(1) For LT supply 72
(2) For HT supply 72

2. Expenses for providing electric line/plant and


extension of distribution mains and/or service line 72
(A) Amount to be deposited with application 72
(1) For LT supply 72
(2) For HT supply 73
(B) Additional amount to be deposited on
demand for extension of distribution mains / supply line 73
1. For LT supply 73
2. For HT supply 73
3. Security 74
4. Rental charges 75
5. Testing fee 76
6. Testing of consumer's installation 77
7. Reconnection charges 77
8. Re-sealing charges 77
9. Replacement of broken glass 77
10. Attendance of fuse man 77
11. Change of meter 78
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12. Labour charges for shifting of meter in the same
premises 78
13. Charges for alteration/shifting of service line 78
14. Charges for duplicate bill 78
15. Cost of Meter Box / panel 79
16. Charges to be recovered for releasing temporary
connections 79

Part-III
Special Provisions for Agriculture Consumers(Agriculture Policy)

ANNEXURES

Annexure-1 Procedure for determination of connected load 81


Annexure-2 Format of VCR 82
Annexure-3 Format of Farad Japti 83
Annexure-4 Modal application form 84
Annexure-5 Modal agreement for Large Industrial consumer 91
Annexure-6 Requisition for re-connection 94
Annexure-7 Rates for Compounding of Offence 95

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PREAMBLE

The Rajasthan Electricity Regulatory Commission has


issued Electricity Supply Code & Connected Matters Regulations,
2004 on dated 09th June, 2004. The said Regulation has been
amended on dated 04-01-2005, 15-02-2006, 20-06-2006, 02-09-
2006, 22-01-2007, 02-03-2007, 15-10-2007 & 19-02-2010.

In compliance with the directives issued by Commission at


Clause 44 of the Regulation and after incorporating the
amendments issued by Commission from time to time, the Jaipur
Discom hereby publish "Terms & Conditions for Supply of
Electricity-2004 (Amended upto 31st December, 2012)"
containing detailed information for the benefit of the consumers &
person applying for supply of electricity.

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JAIPUR VIDYUT VITRAN NIGAM LIMITED

In pursuance of the Rajasthan Electricity Regulatory Commission


(Electricity Supply Code and connected matters) Regulations-2004 issued by
Rajasthan Electricity Regulatory Commission in exercise of power conferred by
Sections-43 to 48, 50, 55 and 56 of the Electricity Act-2003 (No.36 of 2003) and
with the approval of the Rajasthan Electricity Regulatory Commission, JAIPUR
Vidyut Vitran Nigam Limited, JAIPUR, hereby lays down the terms and
conditions for Supply electricity to Consumers for its area of supply.

These terms and conditions supersede the "General Conditions of


Supply & Scale of Miscellaneous Charges Relating to the Supply of Electricity"
prescribed by the erstwhile Rajasthan State Electricity Board and issued vide
notification No. A&F/ F.14 (397) 63 Dt. 24th June 1964 and amendments
thereof.

General

1. Short title and commencement


(1) This document consists of three parts, namely,
Part -I : Terms and conditions for supply of electricity.
Part -II : Scale of Miscellaneous Charges and
Part-III: Special provisions for Agriculture consumers.

And shall be called.


"Terms and Conditions for Supply of Electricity-2004 "

(2) This shall come into force with effect from 13th August 2004 and as
amended from time to time.

2. Definitions
In this code unless the context otherwise requires;

(1) "Act" shall mean the "Electricity Act, 2003",

(A) ”Empowered Officer” means the officer authorized by the State


Government under section 152 of the Act, to determine and
accept an amount as compounding charges form a consumer or
a person.
(B) “Assessing Officer” means an officer so designated by the
State Government under section 126 of the Act.
(C) “Appellate Authority” means an officer so designated by the

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State Government under section 127 of the Act.
(D) “Authorized Officer” means an officer so designated by the
State Government under section 135 of the Act.

(2) “Application” shall mean application cum agreement for electric


connection as per Form (Annex-4), complete in all respects furnished
in concerned sub-divisional office along with application fee and
amount as per item 1 and 2(A) of part II.

(3) “Commission” shall mean the Rajasthan Electricity Regulatory


Commission.

(4) “Connected load” shall mean the sum of rated capacities of all the
energy consuming devices on the consumer's premises, which can be
operated simultaneously. For the purpose of levy of any charges under
this document or Tariff as also for deciding the supply voltage, the
connected load in case of an LT consumer, shall be determined as
prescribed in application itself (Annex –1).

(5) “Contract Demand” shall mean the demand in KVA applied for by the
applicant and agreed by the Nigam.

(6) "Installation" shall mean the whole of the electric wires, fittings,
motors and apparatus erected and wired by or on behalf of the
consumer, on his premises.

(7) "L-Form" shall mean a certificate issued by an Electrical Contractor,


licensed by the Electrical Inspector, certifying that the electrical
equipment & wiring installed at the premises is in accordance with the
provisions of the Indian Electricity Rules-1956 or such other certificate
as may be required under the regulations framed by the Authority under
Section 53 of the Act.

(8) “Nigam” shall mean the "JAIPUR Vidyut Vitran Nigam Ltd., JAIPUR"
or its representative.

(9) "Maximum Demand" or "Demand” shall mean the average kVA


delivered at the point of supply of a consumer during any consecutive
period of 30 minutes or 15 minutes of maximum use during the month,
as may be specified by the Nigam, with the approval of Commission.

(10) “Power Factor” shall mean the monthly average power factor
determined as the ratio of total Watt Hours to corresponding Volt
Ampere Hours.

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(11) "Rules " shall mean the "Indian Electricity Rules, 1956 till any
regulations are framed under provisions of Section 53 of the Act and
thereafter such regulations.
(12) Words or expressions occurring in this document and not defined
herein shall have the same meaning as assigned to them under RERC
(Metering) Regulations, 2007 & the Electricity Act-03 in that order.

Part-I

Terms and Conditions for Supply of Electricity

1. System of supply

(1) The declared voltage of alternating current (AC) supplied by the Nigam
is as follows:

a) Low Tension (LT) Supply


i) Single Phase 230 Volts between each phase and neutral.
ii) Three Phase 400 Volts between phases.

b) High Tension (HT) supply


i) Three Phase 11,000 Volts (11 kV) between phases.
ii) Three Phase 33,000 Volts (33 kV) between phases.

c) Extra High Tension (EHT) supply


i) Three Phase 1,32,000 Volts (132 kV) between phases.
ii) Three Phase 2,20,000 Volts (220 kV) between phases.

(2) The frequency of supply shall be 50 Hertz.

(3) The voltage and frequency shall have permissible variations as per the
Rules.

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2.Category of consumer and character of service
The character of service for various categories of consumers shall be as under

Category of Consumer Character of Service


a) Domestic i)Connected Load up to 5 kW i) LT Single phase or three phase at
the option of the consumer
ii)Connected Load above 5 kW ii) LT Three phase

iii) Contract/actual demand more than 50 KVA. iii) HT 11kV or 33 kV whichever is


feasible

b) Non -Domestic i)Connected Load up to 5 kW i) LT Single phase or three phase at


the option of the consumer
ii)Connected Load above 5 kW ii) LT Three phase

iii) Contract/ actual demand more than 50 kVA iii) HT 11kV or 33 kV whichever is
feasible

c) Public Street Lighting All services LT Single phase or three phase


d) Agriculture All services LT Three phase
e) Small Industrial i) Co nnected Load up to 5 kW (6.7 HP) i) LT Single phase or three phase at
the option of the consumer
ii) Connected Load above 5 kW (6.7 HP) but up ii) LT Three phase
to 18.65 kW (25 HP)
f) Medium Industrial i) Connected Load above 18.65 kW (25 HP) and
i) LT Three phase
up to 112 kW (150 HP) but contract/ actual
demand remains up to 50 kVA
ii) Connected Load above 18.65 kW (25 HP) and
up to 112 kW (150 HP) but contract/ actual ii) HT 11 kV
demand is above 50 kVA and up to 125 kVA
g) Large Industrial i) Connected Load above 112 kW (150 HP)
(except Railway Traction) and/or contract/ actual demand above 125 i) HT 11kV
kVA but up to 1500 kVA
ii) Contract/ actual demand is above 1500 kVA ii) HT 33 kV
but up to 5000 kVA
iii) Contract/ actual demand above 5000 kVA i) EHT 132 kV or 220 kV
h) Mixed Load i) Connected Load up to 5 kW i) LT Single phase or three phase
at the option of the consumer
ii) Connected Load above 5 kW but contract/ ii) LT Three phase
actual demand remains up to 50 kVA
iii) Connected Load above 5 kW and contract/ i) HT 11kV
actual demand is more than 50 kVA but up to
1500 kVA
iv) Contract/ actual demand above 1500 kVA ii) HT 33 kV
but up to 5000 kVA
v) Contract/ actual demand above 5000 kVA iii) EHT 132 kV or 220 kV
i) Railway Traction Contract/ actual demand above 5000 kVA Phase to phase supply at the
voltage specified for large
industrial consumer

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Note : (i) If any existing connection is at variance from table above it shall be
changed at consumer's request. However, if a consumer availing LT supply but
falling in the category of HT supply or an HT consumer but falling in EHT
category, does not tender request, the Nigam may change the character of
service wherever feasible after serving a notice of not less than 60 days to the
consumer to provide transformer sub-station and allied accessories for taking
supply at prescribed voltage, at his cost, failing which the Nigam itself may
install transformer at the premises of the consumer and charge the transformer
rent as per item4(2) of Part-II.

(ii) In case of premises to which supply of electricity is sought on LT and a


transformer is to be provided and if space on public land for providing
transformer is not available, space has to be provided in the premises by the
consumer.

(iii) The consumer, under Large Industrial Service, having connected load
above 150 HP (112 KW), may keep his contract demand, even below 125 KVA.
Similarly, other categories of consumers having HT supply, may keep their
contract demand even below 50 KVA.

(iv) The Nigam may allow supply to a consumer at a voltage level one stage
higher or lower in exceptional circumstances.

3. Point of supply
Unless otherwise mutually agreed to, between the consumer and the Nigam,
the point of supply shall be at outgoing terminals of the
a) Meter in case of an LT consumer, and
b) Switchgear that may be installed in consumer's premises,
irrespective of point of metering; in case of an HT or EHT consumer.

4. Application for supply


(1) An owner or an occupier of any premises requiring supply of electricity
may apply for supplying electricity to such premises to concerned sub-
divisional office. The application shall be in a form based on the modal
form as at Annexure-4. However the form shall also be applicable for
other miscellaneous activities viz. load extension/reduction,
transfer/shifting of connections etc.
(2) An application for the single point supply can also be made, under sub-
clause (1) above, by
(a) a registered Cooperative Group Housing Society (Housing
Society), which owns the premises, for making electricity
available to the members of such Society residing in the same
premises.
Provided, it shall not in any way affect the right of a person

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residing in the housing unit, sold or leased by such Housing
Society, to demand electricity supply directly from the licensee
of the area.
(b) a Person (Employer) for making electricity available to his
employees residing in the same premises.

(3) The terms and conditions for a single point supply under sub-clause (2)
above shall be as under:
(i) The Housing Society/Employer shall not charge for electricity
supply to the society members/ employees, more than the
charges as specified in Part-II
(ii) The Housing Society/Employer shall not charge more than the
electricity tariff determined by the Commission for residential
consumers located in the supply area of the Nigam, where
such Housing Society/premises is located.
(iii) The members/ employees of a housing society /Employer will
have the rights and obligations of an 'applicant' under these
terms and conditions. Simultaneously, such Housing
Society/Employer will also have the rights and obligations of a
'licensee' under these terms & conditions for supply of
electricity to its members/ employees.
(iv) The Housing Society/Employer shall apply for the entire
connected load / contract demand of the colony and its
additions from time to time.
(v) All individual connections shall be metered.
(vi) Electricity supply by the Nigam to the Housing Society
/Employer shall be governed by the terms & conditions for the
supply of electricity prescribed by the Nigam for the
consumers, based on electricity supply code & connected
matters Regulations issued by the Commission.
(vii) The distribution system of the Housing Society/Employer
along with the electrical installations of individuals shall confirm
to the safety requirements of the Act, and all rules and codes
made there under. The electrical installation shall be wired as
provided in the Rules/regulations and shall be tested before
connection through single point supply.
(viii) The Housing Society/Employer will publish the detailed terms
& conditions for the supply of electricity to its members/
employees with prior approval. The terms and conditions as
may be framed by the Housing Society/Employer shall not be
inconsistent with these terms & conditions and should not be
less beneficial to the members.

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(4) The application for a new regular or temporary connection shall be in
Annex.-4.

(5) The applicant shall deposit along with his application an application fee
and where he requires the Nigam to provide electric line and electric
plant, he shall also deposit expenses as per item2 of Part –II for
providing such electrical line or electrical plant to be used by the Nigam
for giving such supply. Where the applicant himself provides electric
line and plant, he shall deposit only 15% of such expenses as
supervision charges with his application towards electric line and
electric plant.

(6) The applicant shall also deposit the amount of security as specified in
Part-II along with his application
(a) In respect of electricity supplied,
(b) In respect of electric meter, when provided by the Nigam,
enters into an agreement for safe custody & rent thereof;
the LT applicant will deposit the specified security amount with
the application while the HT applicant will deposit the security
amount with the demand notice without affecting the priority for
releasing the connection.

(7) The application shall also be accompanied by a certificate in Form –L,


prescribed by Electrical Inspector regarding applicant's installation. In
case the applicant for agriculture connection or for HT connection,
furnishes L-form separately after the application, the priority for release
of the connection shall not be affected and the applicant will get a
receipt from the Nigam on the photo/ zerox copy.

(8) Where for supplying electricity to a premises, another person's


premises have to be used for providing service line or the service line
has to cross over or lay underground in another person's premises, the
applicant shall attach the consent of such person along with his
application.

(9) The application form shall be supplied free of cost by the Nigam or can
be down loaded from the website of the Nigam (www.jaipurdiscom.in)

(10) The application shall be made on a non-judicial stamp paper, of value


as prescribed by the Government of Rajasthan (presently Rs. 10/-).
In case the application is not made on a stamp paper, a stamp paper

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duly endorsed as under and signed, shall be attached with the
application form:
'This stamp paper is attached with the application form for an electric
connection in the _________________ _____category, in the name of
Shri/Smt./ M/S ___________________________________________
s/o / D/o / w/o / Shri __________________________________
resident of ____________ towards payment of stamp duty.'

(11) The applicant shall sign each page of application.


(12) The Nigam will provide the receipt of the application/L-Form received
from the applicant. In case of deficiency or incomplete application, the
Nigam, within seven days of the receipt of application, shall inform the
applicant of the deficiencies, including non attachment of L-Form. If
the deficiency is not removed by the applicant within 30 days from the
date of receipt of such intimation by the applicant, the application will
stand cancelled and the application fee forfeited. However, the
refundable amount shall be refunded within 30 days, beyond which
interest thereon shall be paid by the Nigam at prevailing Bank rate.

5. Withdrawal of application:
(1) If a person, after applying for supply of electricity withdraws his
application or refuses to take supply, the amount of application fee shall
be forfeited but the amount of security shall be refunded whereas the
amount deposited, if any, by the applicant towards the line and plant
cost shall also be refunded as under :
i. In case the execution of work has not Full amount
commenced by the Nigam by that time
ii. Otherwise 50% amount

Such refund shall be paid by the Nigam within 30 days of receipt of


withdrawal/refusal letter by the Nigam and beyond which interest at
bank rate shall be payable.

(2) If a person fails to deposit additional sum required for extension of


distribution mains within the time allowed by the Nigam, the Nigam may
treat his application as withdrawn after giving him thirty days notice.

6. Service of notice
(1) Any notice by the Nigam to the consumer shall be deemed to be duly
given, if served in writing, addressed to the consumer delivered by
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hand or pasted at his premises or sent by registered post, to the
address specified in the consumer's application or as subsequently
notified to the Nigam.

(2) Any notice by the consumer to the Nigam shall be deemed to be duly
given if served in writing addressed to the Nigam, and delivered by
hand at or sent by registered post, to the concerned sub divisional office
of the Nigam.

7. (A) Building complexes


1) In case of Building Complex/Large Building, if the maximum demand
calculated on the basis of covered area as per calculation given below
is more than 50 KVA then the owner/builder/ developer/ group of
consumers is required to install transformer and its associated
equipments within the Building Complex/Large Building of appropriate
capacity :-

S. No Type of Building Connected load per Designed Maximum


Complex/Large Building 1000 sq ft of covered Demand
area #
1 Domestic 8 kW 50% of total
connected Load
2 Non - Domestic 10 kW 50% of total
connected Load
#Covered area on all floors of such Building Complex/Large Building as
per approved plan or actually constructed, whichever is more.

2) The owner/builder/developer/group of consumers is required to carry


out the following works :-
(i) Laying of HT cable from terminating pole near the Building
Complex/Large Building to the transformer.
(ii) Installation of transformer sub-station within the premises.
(iii) Laying of LT cable upto the bus bar/metering cubical and all
associated works.
(iv) The Nigam shall recover supervision charges as per
applicable rate. However, if owner/builder/developer/ group
of consumers is unable to undertake the work at his own, he
may request the Nigam for getting work executed on his
behalf on payment basis.

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3) The Laying of overhead HT line from the nearest existing mains to the
Building Complex/Large Building shall be under taken as a deposit
work by Nigam at consumer's cost.
4) The capacity of HT cable/overhead line, distribution transformer & the
LT cable connecting the transformer to the meter cubical etc. shall be
designed for 30% higher demand than the designed maximum
demand.

NOTE:
i. For the purpose of arriving at the voltage of supply to Building
Complex/Large Buildings, the designed maximum demand shall
be considered.
ii. Above provisions are not applicable for electrification of colonies.

5) If the designed maximum demand of the Building Complex/ Large


Building as calculated above, is below 50 KVA, then the connections to
individual owner/occupant shall be released through Nigam's
transformer as is released to other normal consumers. In that case the
owner/builder/ developer/group of consumer shall provide at their own
cost cubical with panel for fixing meters on the ground floor of the
Building Complex/Large Building & shall pay supervision charges
towards this work.

6) The maintenance of Infrastructure provided for electrification by the


owner/builder/developer/group of consumer shall be done by
themselves. However, maintenance of overhead and underground line
up to the terminating point shall be done by the Nigam.
7) In case more than one consumer in a Building Complex require HT
connections, instead of providing individual transformers, they may, in
their own interest, provide jointly, complete infrastructure for
electrification from HT supply point up to metering point of individual
consumers by installing only one transformer of appropriate capacity
not less than arithmetic sum of their contract demands. However, for
billing and other purposes, the consumers shall be treated individually.

8) In case there is no space available in the old Building Complex/Large


Building built prior to 31.12.1996, having at least one connection,
Nigam may allow to install the transformer outside or himself provide
and may charge estimated cost plus 50% of the estimated cost of
transformer sub-station & Double Pole Structure as onetime payment
towards maintenance of the transformer installation and sub-station by
the Nigam. However, in cases where the space for installation of

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transformer is neither available within the Building Complex/Large
Building nor outside the premises and augmentation of transformer is
required, then the Nigam may charge estimated cost plus 50% of cost
of additional transformer capacity required for catering the
demand/load of the Building Complex/Large Building, as onetime
payment towards its installation and maintenance.

(B) Electrification of areas developed by Local Bodies,


Railways, Defense, Private Housing Societies/
Developers etc.
(9) The work of electrification may be permitted to be done by Local
Bodies, Railways, Defense, and Private Housing Societies/Developers
etc. in the areas/colonies developed by them. The scheme shall be
technically cleared by the concerned Superintending Engineer (O&M)
of the Nigam prior to commencement of the work. After completion of
electrification work, joint inspection shall be carried out and if no
deficiency is found as per the norms of the Nigam, connection shall be
released within fifteen days of completion. If at the time of joint
inspection, the applicant requires the Nigam to maintain the distribution
system, it shall be deemed to be handed over to the Nigam.

(10) In case of such areas as mentioned in sub clause (9) above, if service
line has been provided up to the consumers' installation by the agency
which has electrified the area, only 15 %of the expenses for providing
electric line, plant, distribution mains and service line etc. as per item 2
of part -II shall be payable to the Nigam towards supervision charges.
In case service line is to be provided by the Nigam, only 25% of
expenses for providing electric line, plant, distribution mains and
service line etc as per item 2 of part -II shall be payable to the Nigam.

(C) Electrification of RIICO Industrial Areas:

(11) The work of laying of main feeder line(s) i.e.132/33/11 KV lines (s) upto
RIICO industrial areas and associated sub-station(s) required for the
existing and new industrial areas, if any, for meeting the load
requirements will be undertaken by Nigam, out of its own budget.
Thereafter, cost of all sub transmission and distribution lines required to
be laid inside the industrial area will be borne by RIICO while the cost of
associated sub-station will be borne by Nigam. The electrification
schemes are required to be prepared in consultation with the
Superintending Engineer (O&M) of Nigam.

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(12) The execution of basic infrastructure development work in new industrial
areas would either be carried out by Nigam as deposit work or by RIICO
and will be handed-over to Nigam after completion. However, if the
execution of above work is taken by RIICO, supervision charges @15%
of cost of work as per item 2 of part-II shall be paid by RIICO to Nigam.

(13) The demand notice would be prepared under two categories. Part (A)
would consist the cost of extension of sub transmission/distribution
lines required to be laid on public roads up to the premises of the
consumer and Part (B) would consist of the cost of service line in side
the consumer's premises and security deposit etc. Copy of such
demand notice will be sent both to the consumer as well as to the
concerned office of RIICO. RIICO will arrange to deposit Part-A portion
of the cost of demand note, while the consumer will deposit Part-B
portion of the cost of the demand note.

8. Release of connection
(A) Supply where no extension of distribution mains is
required
(1) Where no extension of distribution mains or commissioning of new sub-
stations or augmentation of transformer is involved, the Nigam shall
inspect the applicant's installation and release connection within one
month of the receipt of completed application as mentioned in clause 4.

Explanation
(i) If LT supply of electricity can be provided to a premises by existing
service line or by laying service line up to 50 meters, from an existing
overhead line or underground cable where a cable box, junction box,
pillar box etc. has been provided, the distribution mains shall be
deemed to require no extension.
(ii) In case of HT supply of electricity to a premises, the distribution system
shall be deemed to require augmentation and procedure laid down in
clauses (B) & (C) hereunder shall be followed.

(B) Supply where distribution mains require extension


(2) After receipt of an application as provided in clause 4 above, if the
Nigam finds that the supply of electricity to premises applied for
requires extension of distribution mains, the Nigam shall work out
additional expenses, if any, as per item 2 (b) of Part-II for such
extension and intimate the applicant within one month of the receipt of
application, the extension required and additional sum required for
providing such extension.
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(3) Where extension of distribution mains is required but no additional sum
is required to be deposited, the Nigam shall complete the extension
work within fifteen days.
(4) The Nigam may require the applicant to deposit the additional sum
worked out and intimated under sub clause (2) within a period of one
month or such extended period as the Nigam may allow by issue of
notice through Registered post.
(5) The Nigam shall complete the extension of distribution mains within the
time specified below for different voltage levels after deposit of
additional sum by the applicant:

(i) LT Line 15days.


(ii) 11 KV Line Up to first 5 Km 30days
Next 5 Km each 15days.
(iii) 33 KV Line Up to first 5 Km 60days
Next 5 Km each 30days
(iv) 132 KV Line Up to first 5 Km 180 days
Next 5 Km each 45 days
(6) After completion of the extension work, the Nigam shall inspect the
installation and release connection within fifteen days.
Provided that on inspection of installation if any deficiency is found or
the fitting is found to be incomplete, a 30 days notice shall be given to
the applicant for removing the deficiency. Necessary fee as per item 6
of part-II shall be payable for subsequent inspection. Failure to comply
with the above, the application may be treated as withdrawn.

(C) Supply where new sub-station or augmentation of


transformer sub- station is required

(a) Supply where new substation is to be commissioned

(7) In case where supply of electricity to premises applied for requires


commissioning of a new sub-station, the Nigam shall take up the work
on the new substation as per investment plan approved by the
Commission and intimate within two months of receipt of application,
the date of commencement of work, to the consumer and complete the
work within the time specified below for different sub-stations, from the
commencement of work:

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(i) 11/0.4 KV S/S 30 days
(ii) 33/11KV S/S 120 days
(iii) Extension of bay at 33/11KV S/S 30 days
(iv) 132/33/1 1KV S/S 12 months
(v) Extension of bay at 132 KV S/S 45 days

(b) Supply where augmentation of transformer sub-station capacity


is required
(8) In case the augmentation in the existing capacity of transformer sub-
station is required, the Nigam shall take up the work on the new
substation as per investment plan approved by the Commission and
intimate within two months of receipt of application, the date of
commencement of work, to the consumer and complete the work within
the time specified below for different sub-stations, from the
commencement of work:

(i) 11/0.4 KV S/S 15 days


(ii) 33/11KV S/S 60 days
(iii) 132/33/11KV S/S 6 months

(9) After commencement of work of sub-station, the Nigam shall intimate


the applicant within fifteen days if any additional sum is to be deposited
by the applicant as per item –2 (B) of Part –II for providing electric line
or electric plant to be used by the Nigam for giving such supply.

(10) The Nigam may require the applicant to deposit the additional sum within
a period of one month or such extended period as the Nigam may allow.

(11) (a) Where no additional sum is to be deposited by the applicant for


providing electric line or electric plant, the Nigam shall release
connection within fifteen days of commissioning of the sub-
station.
(b) Where additional sum is to be deposited by the applicant for
providing electric line or electric plant as intimated in sub clause
(9), the Nigam shall complete extension work and inspect
consumer's installation and release connection as per sub-
clause (10) and (11) or within fifteen days of commissioning of
the sub-station, whichever is later.

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(D) Supply in localities where no provision for supply
exists.
(12) In case where supply of electricity is sought in a village, hamlet or
area wherein no provision for supply of electricity exists, the Nigam
shall take up the electrification of such locality as per investment plan
approved by the Commission. Once electrification of such locality is
completed; supply shall be provided to the applicant in accordance
with the provisions of sub-clauses (A) to (C) above as may be
applicable to him.

(E) Supply where electric line /plant is provided by


applicant
(13) Where the applicant does not require the Nigam to provide electric line
or electric plant but chooses to provide them himself, he shall not be
required to pay expenses for such line and plant except the supervision
charges @ 15% of the estimate, the Nigam is authorized to recover
under the Part –II for providing such supply. The Nigam shall supervise
the work of the applicant and provide guidance in technical matters and
matters relating to safety.

(14) The Nigam shall provide supply of electricity within fifteen days of
intimation given by the applicant regarding completion of work relating
to electric line or electric plant, subject to provisions of sub-clause (A)
to (D).

(F) Maintenance of service line


(15) Not withstanding that the cost of the service line is paid for by the
consumer, all rights of the service line including the portion paid for by
the consumer shall vest in the Nigam and will be maintained by the
Nigam at its cost . The Nigam shall have a right to utilise the aforesaid
service line and sub-station in the consumers premises, place
apparatus other than those required to control the supply to the
consumer and to lay overhead and underground feeders in the property
of the consumer with a view to connect the same with the apparatus
installed in any other consumer's premises provided quality of the
supply to the consumer is not adversely affected. The consumer shall
provide all necessary facilities for such work.

Provided that a dedicated feeder which emanates from Nigam's


substation to the consumer's premises and its full cost has been borne
by the consumer shall not be tapped by the Nigam for release of
another connection for first four years the date of release of connection,
unless the consumer, who has borne the cost, gives his consent.

15
(G) Extension of lines beyond RIICO Industrial Areas
(16) The extension of LT line beyond industrial area shall not be made but in
case any industrial connection adjacent to industrial area if technically
feasible from the existing line the same can be released by cable
service line only limited to 30 Meter length.

(17) In case the proposed industrial/Non-domestic loads are existing in the


rural areas outside limit of RIICO's Industrial area the 11 KV line
existing in the Industrial Area may be extended, subject to technically
feasibility up to the limits of 1 KM from the periphery of the RIICO
Industrial area for catering the industrial/Non-domestic loads. Such
connection shall be released on 11 KV supply voltage with metering on
11 KV side irrespective of the load of the applicant. Cost of providing
supply shall be borne by the consumer as per Part-II

(18) In case the location of the proposed Industrial /Non-domestic load is


situated in the rural area requiring 11 KV extension of more than 1 Km. a
separate feeder from the 33/11 KV sub station feeding the industrial
area shall be laid to cater such loads. Such connection shall be
released on 11 KV supply voltage with metering on 11 KV side
irrespective of the load of the applicant. Cost of providing supply shall
be borne by the consumer as per Part-II

9. Payment of demand notice amount:


The Applicant/consumer shall have the option to deposit the amount of
demand notice served to him/her as per Clause 8 in cash or through
Demand draft/Pay order/Banker's Cheque drawn in favour of sub
divisional office payable at a local branch.

10. Priority in release of connections:


(1) The Nigam shall maintain a priority register for each consumer
category as per tariff schedule, subdivision /locality category
wise, separately for the consumers falling under different sub
clauses of clause 8 and release connection to consumers
according to their priority on first come first serve basis.
(2) Priority for applications other than new connections shall be
maintained separately as per nature of application like change
in connected load/ contract demand, change in name, transfer
of connection etc.
(3) Separate priority shall be maintained for Industrial connections
requiring installation of new transformer and those not
requiring installation of new transformer.
(4) Separate priority shall be maintained for large Industrial
connections requiring supply on 11 KV but the applicant
desires voltage of supply higher than 11 KV.

16
11. Release of more than one Industrial/Non-domestic
connections in the same premises
(1) More than one industrial/non-domestic connection in the same premises
and in the same name shall not be allowed. Two Connections in a premise
can only be allowed if these are physically & electrically separated.

(2) If an existing consumer under Industrial category applies for a new


connection in the same premises in his name, the same shall not be
allowed. He shall apply for extension in existing load. However, in case
if new connection applied for is in other name, wherein the existing
consumer is a director or partner, the connection could only be allowed
if the new person/firm has purchased the land/portion of original plot by
registered deed as a consequence of formal sale and has made
physical & electrical separation from the original land/plot. Fictitious
transfers would be ignored.

(3) If an existing industrial/non-domestic consumer applies for clubbing of


more than one connection existing in his name in the same premises,
clubbing of all such connections shall be allowed by the officer
competent to sanction the total load after clubbing. The consumer shall
be required to complete all formalities and furnish `L'-form etc. The cost
involved in strengthening of the service line, metering equipments etc.
whenever necessary, shall be borne by Nigam, but if a transformer is
required to be installed as a result of change of supply voltage as per
clause 2, then the transformer along with HT connecting cables shall
be provided and installed by the consumer.

(4) In cases where more than one industrial/non-domestic connections are


existing in the same premises in same or other name and the work is
carried out by one concern/proprietor or if there are some common
partners in the two firms, a notice of one month shall be issued to the
consumer(s) requesting him to get the loads clubbed and getting it
changed into one connection in one name. If the consumer(s) fails to
comply with the notice, his connection may be disconnected after
expiry of notice period.

(5) If a consumer, required to install a transformer, is unable to install the


same, the Nigam, on request of the consumer and on the merit of the
case, may provide the transformer and charge rent as per item 4(2) of
Part-II. Necessary metering arrangements shall be as per applicable
regulations and tariff.

17
(6) Where an existing consumer requests for clubbing of connections, the
security as already available with the Nigam, in different connections
may be adjusted against the newly clubbed account.

12. Delay on part of applicant to take supply:


(1) Where the Nigam has completed the work required for providing supply
of electricity to an applicant but the installation of the applicant is not
ready to receive supply, the Nigam shall serve a notice on the applicant
to take supply within sixty days of service of notice.

(2) If after serving of notice the applicant fails to take supply of electricity,
the Nigam may recover fixed charges determined by the Commission
for his category of consumers for completed months after expiry of
notice till the applicant takes supply. However, such recovery shall be
restricted to a maximum of 12 months.

13. Special provisions for Agriculture consumers.


(1) Notwithstanding anything contrary to it contained in these “Terms &
Conditions for Supply of Electricity” to agriculture consumers,
application for such supply, their priority for release of connections,
increase in connected load, shifting of connections, restoration of
supply etc shall be governed by the policy directives issued by the State
Government from time to time under section 108 of the Electricity Act,
2003 so far as these are not inconsistent with the provisions of the Act.
The Nigam may incorporate the change in Agriculture Policy and
update the “Part-III Special provisions for Agriculture Consumers” of
the “Terms and Conditions for Supply of Electricity”. The Nigam shall
publish the up-dated Agriculture Policy at the end of each financial year
under intimation to the Commission. However, the Nigam shall not
revise the application fee, line cost, rental charges etc. unless so
revised by the Commission through the regulations.
(2) Based on the policy directive of the State Government and incorporated
in the said Regulations by the Commission, part-III of these terms and
conditions shall apply to Agriculture consumers.
(3) Provisions of these terms and conditions, which are not covered by
part-III, shall continue to apply to agriculture consumers

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14. Agreement and agreement-period
(1) An Industrial consumer having connected load above 150 HP (112 kW)
or contract demand above 125 KVA, shall be required to execute an
agreement with the Nigam as per Annex.-5 on a non judicial stamp
paper, of value as prescribed by the Government of Rajasthan
(presently Rs. 10/-). Other consumers shall not be required to execute
such agreement and the application in form(Annex.-4) itself, shall
form the agreement. The date of release of connection shall be the date
of commencement of agreement, in both the cases. Minimum period for
such agreement will be one year.

(2) Either party may terminate the agreement for supply of electricity by
giving one-month notice to other party. The agreement shall not be
terminated before the expiry of initial agreement period of one year
including notice period of one month barring exceptions.

(3) The supply shall be given to owner or occupier of a premises, on


production of necessary documentary evidence. In the event of no
formal agreement having been entered into between the Nigam and the
consumer, once the supply of electricity has commenced, the latter
shall be bound by the terms and conditions of the agreement required
to be executed under sub-clause (1) above. The consumer shall not
refuse to tender an agreement if so requested by the Nigam at any time
after the supply has commenced, notwithstanding that the same was
not entered into before. In such an event, the date of agreement shall
be the date of commencement of supply to the consumer.

(4) Without previous consent of the Nigam, the consumer shall neither,
assign, transfer or part with the benefit of his agreement with the Nigam
nor shall the consumer in any manner part with or create any partial or
separate interest thereunder.

(5) Where the title of ownership of premises has changed, a new


connection shall be given in the premises only if all arrears and dues in
respect of old connection in the premises have been cleared and paid.
However, In case of auction of an existing industry by RIICO/ RFC or by
official liquidator appointed by Rajasthan High Court or Debt Recovery
Tribunal, new connection shall be released as per policy guidelines of
State Government & prevailing Law , provided that such policy
guidelines contains provisions/schemes for recovery of outstanding
dues of Nigam.

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15. Relaxation in time specified
The time specified in clause 8 for the Nigam for completing certain
activities may stand relaxed if the Nigam is prevented to perform its
functions by reasons beyond its control like earthquake, flood, cyclone,
storms etc. or by any Act of law.

16. Security in respect of electricity supplied


(A) Provisional security:
(1) The provisional amount of security for payment to Nigam of
monies in respect of electricity to be supplied to a person
applying for supply of electricity under clause 4 shall be as per
item-3 (1) of part-II

(B) Final security


(2) The provisional amount of security deposited initially shall be
reviewed on the basis of average monthly consumption of first
twelve months after commencement of supply based on
consumption equivalent to 2 months in general and 1½ or 1
month in case of fortnightly billing, as the case may be and
shortfall, if any, from the security furnished under sub clause
(1), shall be intimated by the Nigam to be deposited by the
consumer in cash, demand draft, pay order or banker cheque
drawn on local branch of any Bank.
(3) In case of seasonal industries, the amount of security shall be
equivalent to two month's average consumption during period
of season.

(C) Security from a consumer other than the owner


(4) The amount of security from a consumer other than the owner
of a premises shall be double the amount mentioned in this
clause.

(D) Annual review of security amount


(5) The Nigam may review at the beginning of each financial year
the requirement of security from a consumer to cover actual
average consumption for the period applicable to him on the
basis of his actual average consumption of electricity for the
preceding twelve months and intimate the consumer.
The period for arriving at the amount of additional security
deposit be taken as consumption months of April to March i.e.

20
billing months of May to April of preceding twelve months,
instead of considering consumption months of March to
February i.e. billing months of April to March.

(E) Additional security


(6) If on the basis of annual review under sub-clause (5), the
security given by a consumer is found to have become
insufficient and the difference between the amount so worked
out and the security already deposited with the Nigam exceeds
Rs 500/- or 10% of the existing security whichever is more, the
Nigam may give a notice to the consumer to deposit the
difference within 30 days of service of notice.

(F) Adjustment of excess security


(7) If under Clause 16(D)(5), the security given by a consumer is
found to be in excess and the difference between the amount
so worked out and the security amount deposited with the
Nigam exceeds Rs. 500/- or 10% of the existing security,
whichever is more, the Nigam shall refund the excess security
amount to the consumer by adjustment through bills issued or
otherwise, latest by September end of the next year, thereafter
the Nigam shall pay the interest on the unpaid security amount
at the Bank rate plus 2% annum from 1st October of the year.

(8) In case such excess amount of security to be adjusted, is not


adjusted in the electricity bills of the consumer pertaining to the
period July 1 to September 30 of the following year, the balance
amount shall be refunded to the consumer in cash within one
month i.e. October 31.

17. Security for electric meter


The consumer has an option to provide his own meter as per RERC
(Metering) Regulations, 2007. The security amount in respect of a
meter, when provided by the Nigam, shall be as per item 3(2) of Part-II.

18. Payment of interest on security


The Nigam shall pay the interest at the Bank rate as on April 1 of the
year, on the security deposit. The interest on security will be admissible
until it is adjusted against the dues unadjusted. The LPS/DPS shall
accrue only on the balance amount, if any. However, where the security
amount still remain in balance, interest will be payable on it, even during
disconnected period.

21
19. Failure to pay security
The Nigam may, if it thinks fit, refuse to give supply of electricity to a
person who fails to give security or discontinue supply of electricity to a
person who fails to give additional security under clause 16 for the
period during which such failure continues.

20. Supply through pre paid meter


The Nigam shall not be entitled to any security under clause 16 if supply
to a person is made through a pre paid meter.

21. Refund of security


On permanent disconnection of supply of electricity the Nigam shall
refund the security on request of the person who gave such security
after adjusting against the outstanding, if any, but, within two months of
disconnection or application for refund, whichever is later.

22. Transfer of security


(1) In case the previous consumer gives his consent in writing duly
attested by Notary Public to the concerned Assistant Engineer
stating that the amount of security deposit available in cash in
his name, with the Nigam, may be transferred in the name and
account of new consumer desiring transfer of connection in his
name, the same shall be accepted. The security deposit in the
form of Bank Guarantee, if any, will not be accepted from the
transferee after transfer of connection.
(2) In case of a legal heir, the transfer of connection shall be
allowed and the amount of security deposit available in cash
with the Nigam shall be transferred in the name of transferee
i.e. legal heir who applies for transfer of connection.
(3) Where an existing consumer requests for clubbing of
connections, the security as already available with the Nigam,
in different connections may be adjusted against the newly
clubbed account.

23. Exemption from payment of security


The State & Central Govt. Department(s), including Railways and the
employees/ex-employees of all the Vidyut Nigams/RSEB who have
completed 5 years of service and requiring connection for their
residential use are exempted from payment of Security Deposit, after
obtaining an undertaking from them. However, all public sector

22
undertakings & local bodies shall deposit the Security amount.
24. Security on reconnection
In case of reconnection, the amount of security shall be as for a new
connection or the amount of security at the time of disconnection,
whichever is higher. If however, the connection is reconnected in the
next financial year after review of security and the same has become
due, then the amount of security shall be as per reviewed amount or for
a new connection whichever is higher.

25. Supply through meters


(1) All supply of electricity shall be through installation of a correct
meter in accordance with the RERC(Meeting) Regulation,
2007 notified by the Commission or regulations made in this
behalf by the Central Electricity Authority.

Provided that supply to agriculture consumers who are on the


date of coming into force of these terms and conditions, being
supplied electricity otherwise than through a meter shall be
converted to metered supply category in time bound manner
with the period notified by commission under section 55(1) of
the Electricity Act-2003.
(2) Metering in each case shall be provided on ground floor only.
Metering equipment shall be provided near the main gate of
the premises and easily accessessible

26. Reading of meters


(1) On behalf of the Nigam, a meter reader or a person authorised
by the Nigam in this behalf, shall have access to the
consumer's premises at all times during the day for the
purpose of reading the meter for ascertaining the amount of
electricity supplied or the electrical quantity contained in the
supply to the consumer.
(2) The meters shall be read each month or at such intervals as the
Nigam may fix with prior approval of the Commission.

27. Assessment in case of stopped or lost or stolen or


burnt meter.
(1) If the meter stops working for any reason, or the meter is stolen
or lost, the consumption of electricity for the period during
which electricity has been consumed with stopped meter or

23
without a meter, shall be calculated as follows:
(i) All consumers except seasonal industrial and
agricultural consumers.
The consumption of electricity shall be assumed as the same
as recorded by correct meter for the corresponding period of
the previous year or the average consumption of the previous
six months, whichever is higher.
(ii) Seasonal industrial consumers.
The consumption of electricity shall be assumed as the same
as recorded by correct meter for the corresponding period of
preceding season or off-season as the case may be.
(iii) Agriculture consumers.
The consumption of electricity shall be assumed on connected
load basis with 100% load factor as follows:

(a) For Block supply connections:


For billing months of October to April: 6 units/HP/day
For billing months of May to September: 4 units /HP/day
(b) For others
For billing months of October to April: 12 units/HP/day
For billing months of May to September: 8 units /HP/day

Provided that till Tariffs for Supply of Electricity, specifies flat rate tariff
for agricultural consumers, the electricity consumption shall be charged
at the rates applicable to the corresponding flat rate agricultural
consumers.
(iv) Temporary connection :
In case of Temporary connections the consumption of
electricity shall be assessed by considering 100% load factor
and 12 hrs. use per day, unless it is for a continuous process
where it shall be 24 hours use per day.

(2) In case of (i) & (ii) of sub-clause (1) if there is no previous period,
fixed charges amount for the consumer category may be recovered
except in case of HT connection where after installation of correct
meter, the assessment shall be reviewed on the basis of average
consumption of succeeding six months period and charged
accordingly.

28. Defective meters


(1) In case the consumer or the Nigam suspect a meter not functioning

24
properly, a notice can be given to the other party. The accuracy of the
meter shall be tested by the Nigam on site or in its testing laboratory. In
case the consumer so desires, he may get the testing done at
laboratories designated for the purpose by the commission.
(2) Where meter is to be removed for testing, joint inspection report shall be
prepared at site and shall be got signed by consumer or his
representative. Meter shall be wrapped with cloth and properly sealed
with sealing material in presence of consumer or his representative.

(3) Where trivector meter or Whole Current meter ceases to display the
readings, in that case, the testing shall include reading of the meter also.
The testing for finding the reading and load survey report shall be
arranged at manufacturer's works.

(4) In the event of the meter being found inaccurate, the consumption
assessment be intimated to the consumer within 6 months of the
removal of meter for testing and the excess amount recovered from the
consumer be adjusted in the subsequent two bills. Where additional
amount is to be recovered from the consumer, it may also be recovered
in the subsequent two bills.

(5) The excess or short amount under sub clause (4) may be adjusted or
recovered as the case may be for the period from the last meter testing
till the date of meter being removed for testing is replaced but in any
case not exceeding six months.

29. Testing fee for meter etc.


A consumer desirous of getting his metering equipment, capacitor or
transformer oil tested, may request for the same to the Nigam along
with testing fee prescribed at item 5 of Part-II.

30. Replacement of meter


(1) In case of a stopped/defective/burnt meter the Nigam shall inspect and
replace the metering system at its cost unless it is established that the
system has been tampered or damaged in any way including excess
load, by the consumer, in which case the consumer shall bear the cost.

(2) In case a stopped/defective metering system is not replaced within a


period of two months of its detection, a rebate of 5% on the total bill of
the consumer prepared under clause 27, excluding electricity duty

25
shall be allowed from third monthly bill in case of monthly/fortnightly
billing and second bill in case of bimonthly billing after such detection till
the meter is replaced.
31. Check Meters
If the main meter stops working and the check meter, wherever
provided by the Nigam, is functioning, notwithstanding anything
contained in clause 27, the consumer shall pay the electricity charges
on the basis of the check meter.

32. Lost Meter


In case a meter is lost or stolen, the consumer shall report such matter
in the Police station and furnish a copy of FIR. The supply shall be
restored by the Nigam after recovery of the cost of meter along with the
charges for assessed energy from the date of last reading to date of
installation of new meter as per provisions prescribed under clause 27.

33. Electricity charges and prices:


The prices to be charged by the Nigam for the supply of electricity shall
be in accordance with tariff determined by the Commission from time to
time and fixed by the Nigam in accordance with the methods and
principles as may be specified by the Commission. The charges for
electricity supplied by the Nigam shall be published in local newspapers
in such manner so as to give adequate publicity for such charges and
prices. The Nigam shall also publish a booklet from time to time giving
prices to be charged for supply of electricity for the benefit of the
consumer.

34. Recovery of charges for supply


(1) The Nigam shall recover the charges for electricity supplied to a
consumer on the basis of a bill served on the consumer
fortnightly/monthly/bi-monthly depending on their category/load,
location i.e. rural/urban areas and requirement of security deposit.

(2) The bill shall contain important information relevant to that category of
consumers and its type of metering (Whole current meter, CT- operated
meter, Trivector meter etc.) interalia, the following:
a) Category of consumers in clear terms, such as domestic (rural)
domestic (urban), non domestic, public street light, agriculture
(metered supply/ flat rate) agriculture other than 24 hours
supply, farm-house, agriculture 24 hours supply, Small,

26
Medium & large industries, mixed load, PHED, traction etc;
b) Date of meter reading.
c) Previous meter reading.
d) Present meter reading.
e) Date of issue of Bill.
f) Due date of payment.
g) Fixed charges.
h) Energy charges.
i) Delayed payment surcharge. Late payment surcharge.
j) Other charges.
k) Amount of Electricity Duty
l) Rentals etc.
m) Amount of security
1. towards electricity
2. towards meter
n) Full address and telephone numbers of the concerned AEN
o) Full address and telephone numbers of complaint center and
forum for redressal of grievances.
(3) The bills may be sent by the Nigam by hand or by post or by fax or e-mail
and the date of issue of bills for different regions shall be widely
publicized by the Nigam for the information of consumers.

35. Use of Energy Efficient Devices


The Consumers are advised to use various energy efficient devices in
respect of conservation of energy and to avoid wasteful consumption of
energy.

36. Payment of bills.


(1) All the bills for electricity charges may be paid within fifteen days from
the date of issue at the concerned sub-divisional office of the Nigam or
other collection centers authorized by the Nigam as notified through
local newspapers/printed on the bills; either in cash or by pay
order/bank draft/banker's cheque or a cheque drawn on a local branch
of Bank. The Nigam may also receive payment by credit card or
Electronic Clearing System. However, for PHED connections, the
grace period shall be nineteen days instead of fifteen days.

(2) In case the payable amount of the energy bill exceeds Rs.20,000/-, the
payment shall have to be made through crossed Demand Draft or
Banker's cheque or pay order or cheque only as per the requirement of
section 40 (A) (3) of the Income Tax Act-1956.

27
(3) As per billing cycle if payment is required to be made fortnightly, then
two bills would be issued to the consumer. One bill would be for
consumption made during the first fortnight of the month of issue of bill,
which would be on provisional basis equal to half of the previous
month's consumption, issued on or after 15th day of the month and its
payment shall fall 15 days from the date of issue of the bill. Second bill
would be issued on the basis of recorded consumption of the preceding
month minus the payment made towards first bill. Second bill would be
payable within 15 days from the date of its issue.

(4) Any tax, duty or other levy under any law payable in addition to charges
for electricity supplied, shall be payable by the consumer.

(5) If monthly charges for electricity supplied or equipment installed by the


Nigam are to be recovered for a part of a month, they shall be recovered
proportionately for the number of days supply is made in the month.

(6) A consumer must present his bill at the time of payment, without which
the payment will not be accepted. If the consumer has lost the bill or
otherwise requires a duplicate copy, a duplicate copy of the bill shall be
supplied to him within three working days of receipt of his application in
writing to that effect, on payment of charges as per item 14 of Part -II.

(7) Any payment made by the consumer shall be adjusted in the following
order of priority:
a. Arrear amount of Electricity Duty
b. Arrear amount of Nigam's dues
c. Amount of Late Payment Surcharge (LPS) / Delayed Payment
Surcharge (DPS)
d. Electricity Duty on current bill,
e. Principal amount of Nigam's dues on current bill,

If a consumer has been served with a notice along with bill for
disconnection of supply due to non-payment of arrears shown in the
bills and he offers to pay only the arrears shown in the bill within the
notice period to save disconnection, the same shall be received as part
payment and adjusted towards arrears.

(8) In the event of any dispute or difference as to the correctness of any bill
or bills presented under the terms, hereof, the consumer shall never-
the-less pay such bill or bills, within aforesaid period of 15 days. Any

28
adjustments necessary due to incorrectness in such bill or bills shall be
made by the Nigam in the next ensuing bill after the settlement of the
said dispute or difference except when there is prima-facie evidence of
glaring mistake in which case the bill shall be corrected without delay.
(9) If a consumer under any category voluntarily deposits the average
amount of 6 (Six) or 12 (twelve) months energy bill, on the basis of
average bill of preceding financial year in advance, he would be allowed
a rebate at the rate equivalent to Bank rate as on 1 April of the financial
year in which the amount of advance was deposited on the deposit
made in advance. The amount of rebate shall be adjusted in the last bill
after adjusting the amount of bill from the principal advance deposited.

(10) A consumer may even deposit the amount less than the amount of 6
(six) months bill, but in that case no rebate as above, shall be allowed.
The monthly statement showing the credit balance at the beginning of
the month, the debit during the month and the net credit balance at the
end of the month will be sent to the consumer by post at the address
desired by him.

(11) A consumer, desirous of leaving the premises for a long time, should in
his own interest intimate the Nigam about the same so as to avoid any
confusion of stopped meter. He may deposit an amount with the Nigam
for monthly adjustment of his bills. The minimum amount to be
deposited should not be less than fixed charges amount for a period of
12 months. The Nigam shall accept such amount as a matter of
affording convenience to the consumer to prevent disconnection. No
rebate shall be allowed to the consumer. The consumer may or may not
seek discontinuance of supply for this period.

(12) On payment of any advance amount, a receipt will be issued for the
amount as deposit against payment of future energy bills. The
monthly statement showing the credit balance at the beginning of the
month, the debit during the month and the net credit balance at the
end of the month will be sent to the consumer by post at the address
desired by him.

(13) Cheque towards payment is accepted from consumers in good faith


and receipts issued subject to collections in the Bank. But if the Bank
returns the cheque for want of arrangement, the Nigam will charge the
applicable check bouncing charge amount as penalty towards
bouncing of cheque, in addition to any other penalties/ surcharge that
might be imposed for delayed payment. Also, besides disconnection of

29
the connection(s) the act of dishonoring of cheque imposes criminal
liability on the drawer for issuing such a cheque under section 138 to
142 of the Negotiable instrument Act, 1881 as amended form time to
time. Further, if the cheque(s) issued by a consumer is returned by the
Bank two times, the Nigam may not accept any further cheque from
such consumer.

37. Inaccessibility of meter


(1) If at the time of taking reading the consumer's premises are locked or
the meter is otherwise inaccessible, the Nigam may recover charges
for electricity supplied on the basis of previous four months average
consumption.

(2) If the meter remains inaccessible in the next billing cycle also, the
Nigam may require the consumer by a notice of not less than seven
days for facilitating the reading of the meter. The Nigam may
discontinue supply of electricity if the consumer fails to comply with the
notice.

(3) For the period meter remains inaccessible, the Nigam may charge for
the electricity supplied on the basis of average for the previous four
months. On the meter becoming accessible for reading, the Nigam may
recover charges on the basis of actual consumption of electricity and
adjust the sum already recovered on average basis.

38. Delayed Payment Surcharge.


If a consumer fails to pay his bill within fifteen days of its issue, the
Nigam shall be entitled to recover a surcharge for delay in payment at
the rate fixed by the Commission from time to time.

39. Increase, decrease and alteration of load/demand

(A) General
(1) If a consumer at any time after the supply of energy has commenced,
desires increase or decrease in his connected load and/or contract
demand, a notice shall be sent to the Nigam along with application
Form (Annex-4). The Nigam shall inspect the alteration and if
necessary, shall propose to change the meter, meter box, metering
panel, cut out/ MCB and service line. Domestic consumer and small
non domestic consumer would not be required to report to the Nigam for
increase or decrease or alteration of load if the total connected load
does not exceed 5kW.
30
(2) In case of increase in connected load/demand , the Nigam may require
the consumer to pay reasonable expenses which he is authorized to
recover for such load/demand under the schedule for the character of
service and the category of consumer.
Any cost incurred by Nigam on account of any alterations necessitated
due to increase or decrease in load/demand shall be borne by the
consumer except the cost of Nigam's sub-station.

(3) An L- form signed by an Electrical Licensed Wiring Contractor shall be


submitted to the Nigam before allowing any increase / decrease or
alteration by the consumer. In case of increase / decrease in sanctioned
contract demand only without change in sanctioned connected load,
submission of L-form is not necessary. During such time if any
alteration, addition or repair is being executed, the supply to the circuit
which is being altered, added to or repaired, must be entirely
disconnected and it shall remain disconnected until the alteration,
addition or repair has been inspected and tested by the Nigam.

(4) In case of industrial consumers, for any increase / decrease in


connected load/ contract demand; the Nigam shall require 30 days
notice. The date of receipt of completed application along with adhoc
amount in advance @Rs.500/KW/HP/KVA(to be adjusted in Demand
Note) for increased load / demand in the concerned sub-divisional
office shall be considered as the date of notice. In case the Nigam fails
to accord sanction or communicate reasons of refusal for the proposed
increase/ decrease within such notice period, the increase/ decrease
shall be deemed to have been agreed subject to furnishing L-form and
intimation in writing by the consumer about putting the increased/
decreased load/demand on the system of Nigam. On expiry of notice
period, the consumer shall be billed accordingly subject to fulfillment of
other conditions, if any, thereafter.
However, in case of increase in load/demand involving change in
voltage of supply, the consumer shall be required to install and
commission the requisite transformer sub-station and in that case the
time limit of deemed increase in load/demand will be as per the time
limits prescribed for release of new connection.
While recovering expenses under sub clause (2) above, the licensee
shall give credit to the consumer for the amount the consumer has
already paid for electric line or plant.The amount @250/- per KW or HP
or KVA shall be adjusted towards “Plant Cost” and amount @250/- per
KW or HP or KVA shall be adjusted towards “Consumption Security”.

31
(B) Increase in load / demand
(5) The Nigam shall accord necessary sanction after examining technical
feasibility.
(6) Consumer shall be allowed increase in load/ demand even during the
initial period of agreement.

(7) (a) The consumer may require to apply in prescribed form and
pay reasonable expenses as per Part-II, for such load/demand
under the schedule for character of service and category of
consumer.
(b) While recovering expenses under sub clause (a) above, the
credit shall be given for the amount already paid for electric line
or plant.
(c) If the service line is required to be strengthened for a HT
consumer, the entire cost of such strengthening shall be borne
by the consumer on the basis of cost worked out as per Part-II.
(d) If the service line is required to be strengthened for a LT
consumer, the difference of charges shall be borne by the
consumer on the basis of charges for new connections as per
Part-II.

(8) No deemed increase in load/demand shall be granted unless all dues


are cleared by the consumer.

(C) Decrease in load / demand


(9) Consumer shall not be allowed decrease in load / demand until the
expiry of initial period of agreement. However,
(a) if a consumer under any category wants decrease in
connected load/contract demand even prior to expiry of
agreemental period of one year, then it could be allowed on
individual merits in appropriate cases by the authority next
higher than the competent authority who has sanctioned the
connected load/contract demand, for the reasons to be
recorded. However, in cases of Large Industrial Consumers
the merit of individual cases would be examined by the
Commercial Wing and sanction shall be issued after due
approval of the Managing Director.

(b) if a consumer under any category, except Large Industrial


category wants permanent dis-connection (PDC) even prior to
expiry of the agreemental period of one year, it could be

32
allowed on individual merits in appropriate cases by the
authority next higher than the competent authority who has
sanctioned the
connected load/contract demand for the reasons to be recorded. In
cases of Large Industrial Consumer, the merit of individual cases would
be examined by the Commercial Wing and sanction shall be issued
after due approval of the Managing Director. However, in such cases
the consumer would be required to make payment of fixed charges
amount equivalent to two months.

(10) Once the load/ demand is increased/ decreased, it shall not be allowed
to be reduced further within one year of increase/ decrease.

(11) The consumer shall give one-month notice in writing where initial
agreement period has expired and the consumer wants permanent
disconnection or reduction in connected load/contract demand. The
consumer may also get his connection permanently disconnected on
payment of fixed charges for one month on a notice of less than one
month.

(D) Alteration
(12) In case a consumer requires any alteration in the existing installation,
after the commencement of service even without any change in load/
demand, he shall intimate to the Nigam about the same. After
completion of work, the consumer shall furnish necessary L-form if the
load exceeds 10 kw.
(13) If a consumer desires to have the lay out of the service line altered, the
Nigam shall do the same after charging from the consumer as per item
13 of Part -II.

40. Shifting of connections and Lines

(A) General terms & conditions (except agriculture


category)

(1) Shifting of existing connection shall be allowed to an owner from one


premises to another.
(2) Shifting of connection shall be allowed only when the connection at new
place/location is found technically feasible, after examining the merits
of the case.
(3) Outstanding dues in respect of existing connection shall required to be
cleared by the consumer before the shifting is allowed at new location.

33
(4) Any concession/relaxation, which might be available to applicants at
the time of taking new connection, shall not be allowed at new place
where the connection has been allowed/sanctioned to be shifted.
(5) Change of premises prior to release of new connection shall be
deemed to be a new application and earlier application shall be
deemed to be withdrawn.
(6) The charges for allowing shifting shall be recovered as per item-13 of
Part -II.
(7) In case, the work of shifting of existing line is permitted to be done by
Local Bodies, Railways, Defense etc. in the areas developed by them,
the same could be allowed by the concerned Superintending Engineer
(O&M) of the Nigam. However, the Supervision Charges @15% of the
estimated cost shall be recovered from such agencies. After
completion of shifting work, joint inspection certificate shall be
prepared by authorized representative of such agencies and Nigam's
representative certifying that shifting has been completed as per
prescribed norms of Nigam.

41. Laying of separate feeder


Consumers other than Agriculture consumers situated in Rural Area(s)
and requiring HT supply can be given supply through continuous
supply feeders from nearest technical feasible point, provided the full
cost of line to be drawn is borne by the consumer.

Provided that a dedicated feeder which emanates from Nigam's


substation to the consumer's premises and its full cost has been borne
by the consumer, shall not be tapped by the Nigam for release of
another connection for first four years from the date of release of
connection, unless the consumer, who has borne the cost, gives his
consent.

42. Transfer of connection and change of name


(1) Transfer of connection from one consumer to other shall be permitted
by the Nigam if there is a change of ownership due to genuine sale or
due to transfer of property through inheritance, gift or due to liquidation
of company.

(2) In case of a Govt. employee having been allotted accommodation in a


Govt. colony, the connection may be changed in the name of new
occupier on furnishing of documentary evidence of allotment of the
Government accommodation.

34
(3) Any person taking over a premises where electric installation is
connected/ disconnected, shall furnish application in Form(Annex.-4)
along with necessary legal document in support of transfer of premises,
requesting the Nigam for transfer of connection. After according formal
sanction by the Nigam, the new consumer shall clear all the dues
against the service and deposit security as per prevailing provisions in
this regard.

(4) The consumer shall neither, without previous consent of the Nigam,
assign, transfer or part with the benefit of his agreement with the Nigam
nor shall the consumer in any manner part with or create any partial or
separate interest there under. No service connection shall be
transferred unless the dues in respect of that connection have been
cleared by the transferor or by the transferee, as the case may be.
When a connection is transferred and the transferee i.e. new consumer
takes supply from the Nigam, his liability shall be for the unexpired
period of the agreement.

(5) An industrial consumer having connected load above 150 HP (112 KW)
or Contract Demand above 125 KVA, shall be required to execute an
agreement with the Nigam in Form (Annex-5) for unexpired period of
initial agreement period.

(6) In case of auction of an existing industry by RIICO/ RFC or by official


liquidator appointed by Rajasthan High Court, new connection shall be
released on payment of such amount against outstanding dues as per
policy guidelines of State Government.

(7) In case a consumer wants change in his name (ownership remaining


the same), he may furnish application in Form(Annex.-4). The Nigam
shall allow change of name on fulfillment of all conditions mentioned
above.

43. Power of Nigam to enter premises.

(1) Any person acting on behalf of the Nigam, at any reasonable time and
on informing the occupier of his intentions, enter any premises to which
electricity is, or has been, supplied by him or any premises which have
been used for providing service lines or premises in which underground
or over which service line has been drawn for the purpose of:

35
(i) inspection of meter, electric line or electric plant in connection
with and to avail their tampering, distress or damage to meter,
electric line or electric plant,
(ii) alteration, maintenance, removal and replacement of any
meter, electric line or electric plant,
(iii) effecting disconnections or restorations or restoration of
supply,

in presence of the occupant of the premises or his representative.


No inspection of a domestic premises will be carried out between
sunset and sunrise except in the presence of an adult male member
occupying such premises.

(2) Where a consumer refuses to allow the Nigam or any person acting on
his behalf to enter his premises or land for the purposes of sub-clause
(1) or having entered, refuses to allow him to perform any act which he
is authorized to perform, the Nigam may after the expiry of twenty four
hours from the service of a notice in writing on the consumer, cut off the
supply to the consumer.

(3) The supply shall remain discontinued for so long as the consumer
does not allow the Nigam or the person acting on its behalf, to enter
the premises and perform his function under sub-clause (1) but for
no longer.

44. Resale of energy

(1) A consumer shall not resell energy purchased from the Nigam to any
person or premises.

(2) Collection of electricity charges, as per Nigam's tariff, from tenants or


occupiers, by a consumer as owner of the premises under Domestic,
Non-domestic, Mixed Load & industrial categories and supply of
electricity in their colonies by Central/State Govt., Railways,
Cantonments, industries etc. at a tariff not exceeding the Nigam's tariff,
shall not be considered as resale of energy.

45. Restriction on use of supply

(1) The consumer agrees to restrict or regulate consumption of electrical


energy supplied under the agreement during peak hours as may be
directed by the Nigam in writing and any other hours as and when

36
required to do so if the power position or any other emergency warrants
such an action.

(2) The consumer agrees to the supply of electricity under the agreement
being curtailed, staggered or cutoff altogether by the Nigam if the
power position or any other emergency in power system warrants such
a course of action.

(3) The Nigam would have the right to discontinue temporarily power to
the consumer at any time at its discretion, whenever it becomes
necessary for the purpose of testing plant, equipments etc. and for this
no compensation will be payable to the consumer.

(4) If in the opinion of the Nigam, the consumer at any time, is prevented
from receiving or using the electrical energy to be supplied under this
agreement in whole, owing to any strike, lawful lockouts, riots,
insurrections, command of a civil or military authority, fire, explosions or
Act of God, then the consumer shall not be liable to pay the fixed
charges amount for the period of the event(s) mentioned above,
provided the consumer notifies the Asstt. Engineer concerned and the
billing authority within three days in writing of the occurrence of any
event as noted above with necessary details to prove that the
occurrence is preventing/has prevented the consumer from receiving
or using the amount of power for industrial purpose. A certificate from
the Labour Commissioner (or an officer generally authorised by the
Labour Commissioner for this purpose) certifying about the period of
strike/lockout shall be a conclusive proof of the fact. Such certificate
shall be submitted by the consumer to the concerned AEn and the
billing authority preferably within a period of 15 days from the date, the
Strike/lockout is over. The monthly consumption for lighting etc.
recorded in the meter(s) during such period shall be limited to 6% of the
average consumption over the preceding three months or of the
minimum consumption whichever is higher. The consumer shall take
readings of the meter(s) at the beginning and at the end of the
strike/lockouts and shall immediately intimate the same in writing to the
concerned Asstt. Engineer This reading shall be verified by the
concerned A.En. / J.En. within 24 hours of the receipt of the information
regarding the reading received from the consumer. The Asstt.
Engineer concerned should be kept informed fortnightly about further
developments of the event. The decision of the Nigam in this behalf
shall be final and binding on the consumer.

37
46. Disconnection of supply.
(1) The Nigam shall be entitled to cut off supply of electricity to any person
after giving not less than fifteen clear days notice in writing to such
person if such person neglects to pay charges for electricity supplied or
any other sum due from him to the Nigam.

(2) If such person produces proof of payment or deposits under protest:


(a) an amount equal to the sum claimed from him, or
(b) the electricity charges due from him for each month calculated
on the basis of average charge for electricity paid by him during
the preceding six months, whichever is less, pending disposal
of dispute, his supply shall not be cut off.

(3) The Nigam reserves the right to discontinue supply to a consumer on


giving 48 hours notice in writing if there is reason to believe that the
consumer is contravening any of the provisions of the Act or of these
terms and condition or committing breach of the agreement with the
Nigam or in the event of the consumer going bankrupt or also in the
event of compulsory or voluntary liquidation if the consumer is a limited
company.

(4) In the event of supply being disconnected due to non-payment of dues


or for any other reason, all the money then payable by the consumer
including the amount of fixed charges for unexpired initial period of
agreement, if any, shall become due and recoverable. In case
disconnection is made or initial agreement-period expires in middle of
the month, the fixed charges amount shall be payable proportionately.

(5) A consumer other than agriculture category and seasonal industry may
seek disconnection by giving one month's notice in writing in that behalf
after initial period of one year including notice period. The consumer
shall pay all the charges payable upto the date of disconnection,
subject to notice-period or initial agreement-period. In case
disconnection is made or notice-period / initial agreement-period
expires in middle of the month, the fixed charges amount shall be
payable proportionately.

The consumer may also seek disconnection on the same day of notice
if he is ready to pay the fixed charges amount for notice period or
unexpired period of agreement, as the case may be.

(6) After a connection is disconnected, the billing shall be stopped


forthwith.

38
(7) After a disconnection has been effected, the Nigam shall inform the
consumer in writing through a letter by registered post on the address
given by the consumer. Dispatch of a registered letter shall be
considered as adequate evidence to inform the consumer.

(8) If at any time the consumer :


(a) being a limited company pass a resolution for winding up or be
ordered to be wound up by a court of competent jurisdiction
and being an individual or individual commit any act of
insolvency or be adjudged insolvent; or

(b) executes or creates any mortgage charge or other


encumbrance on any property or asset of the consumer so to
prejudicially affect the Nigam's electric meters, plant,
apparatus & equipment at consumer's premises or any part
thereof or any right exercisable by the Nigam in connection
with the said electric meters, plant, apparatus and equipment,

the Nigam shall be at liberty to terminate the agreement by giving seven


days notice in writing to the consumer and upon such termination the
consumer shall forthwith pay to the Nigam all the money then due and
payable under the agreement together with further sum equal to the
amount of the minimum and /or special guarantee for the unexpired
minimum period of supply as and by way of liquidated damages.

(9) Where the connection has been disconnected on account of non-


payment of dues or for any other reason, the Nigam may remove the
meter as well as service line after two months from the date of
disconnection.

47. Reconnection of disconnected supply


(1) A consumer seeking reconnection after disconnection may apply in
Annexure-6, which can be obtained free of cost from the office of AEN
concerned or can be down loaded from the website of the Nigam.

(2) A person whose power supply has been cut off for non-payment of dues
of the Nigam or due to any other reasons, may apply for restoration of
supply to the Nigam. An application for restoration of supply shall be
considered if made within
(a) For Agriculture consumers
As prescribed in agriculture policy of the State Government.
39
(b) For others
Two years
of the date of disconnection. A person applying after this period, shall be
treated as a new applicant and shall be require to complete formalities
as are required for new connection.

(3) Within seven days of receipt of application under sub-clause (1), the
Nigam shall intimate the applicant the amount due from him to the
Nigam upto the date of disconnection, along with interest thereon at the
rate of 10% per annum for each completed month of non-payment after
disconnection. No interest shall be charged on the surcharge for delay
in payment. The Nigam shall also intimate the reconnection charges as
per item –7 of Part –II, payable by the applicant.

(4) The Nigam shall restore supply of electricity to the applicant within three
days of deposit of the amount intimated under sub-clause (3) and such
additional interest as may have become due till the date of deposit,

48. Tampering, distress or damage to electric plant etc.


(1) In case of tampering, distress or damage to electrical plant, electric
lines or meter by a consumer, the Nigam may, in addition to other action
under the provisions of the Act, recover the cost of repair or
replacement of such electric plant, electric lines or meter from the
consumer, and disconnect his supply.

(2) The Nigam shall give at least seven days notice to the consumer and
consider his explanation before proceeding to recover costs or
disconnecting his supply under sub-clause (1).

(3) The supply shall be restored after the tampered or damaged plant, line
or meter has been repaired or replaced.

(A) Measures to control Theft

(1) General

(a) The Assessing Officer or Authorized Officer may at any time enter
upon the consumer's premises for inspection, if, there is reason
to suspect that the consumer is engaged in act of unauthorized use
or theft of electricity.

(b) Under the provisions of section 135 of the Act, the Authorized Officer
may

40
(i) enter, inspect, break - open and search any place or premises
in which he has reason to believe that electricity has been, is
being or is likely to be used in an unauthorized manner.
(ii) search, seize and remove all such devices, instruments, wires
and any other facilitator or article which has been, is being, or is
likely to be used for unauthorised use of electricity;
(iii) examine or seize any books of accounts or documents which in
his opinion may be useful for or relevant to, any
proceedings in respect of the offence under sub-section (3)
and allow the person from whose custody such books of
accounts or documents are seized to make copies thereof,
or take extracts there from in his presence.

(c) The occupant of the place of search or any person on his behalf shall
remain present during the search and a list of the items seized during
the search shall be prepared and delivered to such occupant or
person who will sign the list.

Provided that no inspection, search or seizure of domestic places or


domestic premises shall be carried out between sunset and
sunrise except in the presence of an adult male member
occupying the premises.

(d) As per section 135 of the Act, the provisions of the Criminal Procedure
Code 1973, relating to search and seizure will apply, for such searches
and seizure under this regulation.

(e) In case of entry in the premises by the Assessing Officer / Authorized


Officer, an inspection memo, as per Annexure – 2, shall be prepared, a
copy of which will be handed over to the consumer. Inspection memo
shall also be prepared and copy supplied to the consumer
/ occupant, even if no abnormality is detected. In case the inspection
reveals prima facie an act of unauthorized use or theft of electricity, the
Officer may seize the evidence of such act, prepare a seizure
memo, as per Annexure – 3, and hand over a copy of it with a copy of
inspection report, to the consumer or his representative or
employee whoever may be present there. In case of refusal to
accept the memos, the same shall be affixed at the main entrance of

41
the premises and a copy be sent by post, which will be deemed
to have been served on the consumer. The copy of inspection and
seizure memo with numbered pages will be supplied by the Nigam to
the Assessing Officer / Authorized Officer.
Provided, where an unauthorized use of electricity is detected by an
Authorized Officer, unless he himself is the Assessing Officer, he will
forward a copy of the inspection memo and seizure memo to the
Assessing Officer for further action.
Provided, where the theft of the electricity is detected by an Assessing
Officer, unless he himself is the Authorized Officer, he will forward a
copy of the inspection memo and seizure memo to the Authorized
Officer for further action.

(f) In case the Assessing Officer is obstructed or prevented in any manner


from entering upon the consumer's premises, the electric supply may
be disconnected immediately after informing the consumer in writing.
The supply will remain discontinued only as long as the consumer does
not allow the Assessing Officer to enter the premises and perform his
duties and no longer then that.

(g) The Nigam shall not be liable for any loss, inconvenience or damage
caused to the consumer on account of such inspection or
disconnection of supply.

(h) Supply of electricity by an owner to his tenants or by an employer to his


employees in residential colonies as per the Supply Code Regulations
or Tariffs for supply of electricity will not be considered sale or
unauthorized use of electricity.
(i) If a consumer is found indulging in an unauthorized use or theft
of energy or both, the assessment provisions will operate
separately for each of such act of wrong doings.

(j) Assessed charges for unauthorized use or amount of civil liability


in case of theft of electricity shall be in addition to any other charges as
may be leviable for making good the Nigam's equipment/ line etc,
damaged due to such unauthorized use or theft of electricity, if any,

42
besides the criminal proceedings that may be taken against him under
the law.
(k) The provisions of these regulations shall be subject to special
provisions for agriculture consumers as may be prescribed by
the State Government under Agriculture Policy or other wise through
the directives to the Commission in the matter of policy under
section 108(1) of the Electricity Act 2003.

(2) Unauthorized use of electricity


a) The unauthorized use of electricity has been defined at Explanation (b)'
below section 126 of the Electricity Act 2003. In general, it will be
considered where the electricity consumption is recorded correctly by
the meter or can be correctly assessed from the meter reading, but
on checking the premises the Assessing Officer / Authorized Officer
prima-facie finds an evidence of any activity as per aforesaid
explanation and shall include:

i. use of electricity supplied under lower tariff for a purpose for


which a higher tariff is in force, or
ii. exceeding the sanctioned connected load through meter,
other than domestic and small (up to 5 kw load) non-
domestic consumers, or
iii. for the purpose other than for which the usage of electricity was
authorized; or for the premises or areas other than those for the
electricity supply was authorized.
iv. use of electricity through a tampered meter e.g. seal broken,
glass broken etc., with no other evidence of dishonestly
obstructing the electricity without noticeable fall in the
recorded consumption; or
v. use of apparatus for splitting the phase to run a 3-phase
appliance when 3-phase supply is not available to him, or
vi. non-compliance of orders imposing restriction on use
of electricity during power cut /load shedding or
vii. restoration of the service through meter, disconnected by the
Nigam, or

b) In case unauthorized use of electricity is


(i) as per sub-clause(a)(iv), tampered meter shall be immediately
rectified or replaced;
(ii) as per sub-clause (a)(vii), supply shall be immediately
disconnected without any notice; and

43
(iii) as per sub-clause other than (a)(iv) & (a)(vii), the Assessing
Officer / Authorized Officer shall ask the consumer to remove
the cause of such unauthorized use of electricity immediately,
failing which the Nigam shall serve a 24 hours notice asking
the consumer to remove the cause of such unauthorized use of
electricity, failing which his supply shall be disconnected.

c) The supply so disconnected shall be reconnected only after the receipt


of a written intimation from the consumer about discontinuance of
unauthorized use of electricity, to the satisfaction of the Nigam.

d) The Assessing Officer will prepare a provisional assessment under


section 126(2) of the Electricity Act 2003. The quantum of assessment,
the period and the rate will be assessed as hereunder:

The State Govt. vide its notification No. F.15(4) Energy/2003 dated 29-
01-04 had designated the following officers of JAIPUR Discom as
Assessing officers

S.No. Authorised Officers Category


1 JEN/AEN/XEN(O&M)/(REC)/(M&P)/(IA)/(Vig.) Domestic
2 JEN/AEN/XEN(O&M)/(REC)/(M&P)/(IA)/(Vig.) Non Domestic LT Supply
3 AEN/XEN(O&M)/(REC)/(M&P)/(IA)/(Vig.) Non Domestic HT Supply
4 JEN/AEN/XEN(O&M)/(REC)/(M&P)/(IA)/(Vig.) Agriculture
5 JEN/AEN/XEN(O&M)/(REC)/(M&P)/(IA)/(Vig.) Small Industry
6 AEN/XEN(O&M)/(REC)/(M&P)/(IA)/(Vig.) Medium Industry
7 AEN/XEN(O&M)/(REC)/(M&P)/(IA)/(Vig.) Large Industry
8 AEN/XEN(O&M)/(REC)/(M&P)/(IA)/(Vig.) Bulk Supply for Mixed
Load

Provided that the officers senior in rank and having jurisdiction in


concerned area shall also be the assessing officer in their jurisdiction.
e) Quantum of Assessment
The quantum of unauthorized use of electricity under various
categories listed at (a) above, shall be assessed as follows :
i) For 2(a) (i) – In proportion of higher tariff load to total load.
ii) For 2(a) (ii) – In proportion of exceeded load to total load
(including exceeded load).
iii) For 2(a) (iii) – In proportion of extended load to other premises
to total load (including extended load).
iv) For 2(a) (iv) – where meter has stopped or become inaccuratze

44
(defective with metering errors), the assessment
would be done as per clause 27 or 28 of these
terms and conditions, as the case may be.
v) For 2(a) (v) – On entire consumption.
vi) For 2(a) (vi) – On entire consumption.
vii) For 2(a) (vii) – On entire consumption.

f) Period of Assessment
If the Assessing Officer reaches the conclusion that unauthorized use of
electricity has taken place, the assessment shall be made for the entire
period during which such unauthorized use of electricity has taken
place. Where such unauthorized use can not be ascertained, the time
period be limited to twelve months immediately preceding the date of
inspection.

g) Rate of Charge
The assessment shall be made at twice the tariff applicable for the
relevant category of services as under:
i. For 2(a) (i) – Higher tariff category.
ii. For 2(a) (ii), (iv) to (vii) – Applicable tariff for service
connection.
iii. For 2(a) (iii) – Applicable tariff for service
connection or extended load,
whichever is higher.

h) Multiple unauthorized use of electricity


If a consumer is found indulging in more than one act of unauthorized
use of electricity, the charges payable by him in respect of each such
unauthorized use will be separately assessed and billed accordingly.

Example

Particular Load/demand Units for the Rate of


(KW/KVA) period (f) charge
Authorized load a
Meter recording P
Un-authorized load(2 types)
(i)same category extended b
(ii)higher tariff category load c
Assessment per month for
(i)same category extended b pxb/a+b+c 2xtariff for b
(ii)higher tariff category load c pxc/a+b+c 2xtariff for c

45
i) Exemption
Following activities will not be considered as unauthorized use of
electricity:
i. exceeding the connected load in case of domestic consumers
and small non-domestic [upto 5 KW load] category of
consumers.
ii. Where a consumer is billed on demand basis arising on
account of connected load exceeding the sanctioned load.
However, the consumer will be required to furnish a revised L-
form to the Nigam
iii. use of supply for a religious, social function or any other
non- commercial activity by the consumer himself, not
exceeding 3 days, in his own or adjoining premises, provided
total operating load does not exceed the sanctioned load of the
consumer.

j) Billing
(i) The assessed amount shall be reduced by the amount already
charged under normal tariff. The Assessing Officer shall issue
the provisional assessment order within 3 days of inspection or
receipt of inspection memo. In case of unauthorized use of
electricity, a copy of the provisional assessment order shall be
issued to the consumer through a separate bill with clear 7
days notice to either file an appeal against the provisional
assessment order or make payment thereof. The manner of
serving the provisional assessment order as may be
prescribed by the State Government under section 126(2) of
the Act will be followed.
(ii) Any consumer served with the provisional assessment order,
may accept such assessment and deposit the assessed
amount with the Nigam within seven days of service of such
provisional assessment order served upon him.

(iii) The person, on whom a provisional assessment order has


been served will be entitled to file objections, if any, within
seven days, against the provisional assessment order
before the Assessing Officer, who may, after according a
reasonable opportunity of hearing to the consumer, will pass
a final assessment order within 30 days, towards electricity

46
charges payable within 7 days. The final assessment order
may include interest thereon at the rate of sixteen per cent per
annum as per section 127(6) of the Electricity Act, 2003 on the
expiry of thirty days from the date of final assessment order,
compounded every six months. Such levy shall be in addition
to other charges payable under the Tariffs and Terms &
Conditions for supply of electricity in force.

(iv) In case of non-payment of bill amount within seven days of


serving the provisional or final assessment order as the case
may be, the connection will be disconnected by serving a
fifteen days notice, which will not be reconnected until the
assessed amount is deposited alongwith other charges as are
payable in terms of sub clause (iv) above. In case of non-
payment, the amount will be shown as arrear in the regular bill.

k) Appeal to Appellate Authority.


(i) Any consumer aggrieved by a final order served by the
Assessing Officer may, within thirty days of the said order,
may prefer an appeal accompanied by such fee as specified
by the Commission in the 'Rajasthan Electricity Regulatory
Commission (Appeals against assessment) Regulations 2004'
to Appellate Authority.

(ii) No appeal against assessment order under sub-clause (i)


will be entertained unless an amount equal to half the
assessed amount is deposited in cash or through bank draft
duly supplemented with documentary evidence.

(iii) The Appellate Authority will dispose off the appeal after hearing
the parties and will pass an appropriate order and also endorse
to the Assessing Officer and to the appellant.

(iv) The Appellate Authority Order will be final and not appeal-able.

(v) The consumer will be served with a revised bill as per final
order of the appellate authority with interest thereon to be paid
in 7 days.

(vi) If a consumer defaults in making the payment within seven

47
days of serving the final order of the appellate authority, the
connection will be disconnected after serving a fifteen days
notice which will not be reconnected until the bill amount is
cleared. In case of non- payment, the amount will be indicated
as arrear in regular bill and action will be taken for recovery.

(vii) An interest of 16% per annum will be charged on the amount as


per final order of the appellate authority after thirty days from
the date of final order, compounded every six months as per
section 127(6) of the Electricity Act 2003.

The State Government has constituted the following Appellate Authority for
JAIPUR Discom vide its notification No. F.23 (2)/Energy/2011, Jaipur dated
12.11.2012.

A. Corporate level Appellate Authority for the cases where the


assessed amount is more than 3 lacs
(a) Chairman & Managing Director, RRVPNL, Jaipur - Chairman
(b) Director (Finance), RRVUNL, Jaipur - Member
(c) Zonal Chief Engineer (T&C), RRVPNL, Jaipur - Member

The Chief Engineer(CPL), JAIPUR Discom would be the presenting & Nodal
Officer for Corporate level Appellate Authority cases.

B. Zonal Level Appellate Authority(JAIPUR Zone/KOTA Zone) for the


cases where the assessed amount is more than 1 lac and upto 3
lacs:
(a) Zonal Chief Engineer (T&C), RRVPNL, Jaipur - Chairman
(b) Sr. Accounts Officer (T&C), RRVPNL, Jaipur - Member
(c) Superintending Engineer(TCC-I),RRVPNL, Jaipur - Member

The Zonal Chief Engineer(JAIPUR Zone/KOTA Zone), JAIPUR Discom would


be the presenting & Nodal Officer for Zonal Level Appellate Authority.

c. Circle Level Appellate Authority for the cases where the assessed
amount is upto 1 lac:
(1) Jaipur City Circle :
(a) Superintending Engineer (TCC-I), RRVPNL, Jaipur - Chairman
(b) Accounts Officer(TCC-I), RRVPNL, Jaipur - Member
(c) XEN(220 KV,GSS-VKIA) RRVPNL, Jaipur - Member

48
(2) Jaipur District Circle :
(a) Superintending Engineer (TCC-II), RRVPNL, Jaipur - Chairman
(b) Accounts Officer(TCC-II), RRVPNL, Jaipur - Member
(c) XEN(220KV GSS), RRVPNL, Sanganer Jaipur - Member

(3) Dausa Circle :


(a) Superintending Engineer (TCC-II), RRVPNL, Jaipur - Chairman
(b) Accounts Officer (TCC-II), RRVPNL, jaipur - Member
(c) XEN (220KV GSS), RRVPNL, Dausa - Member

(4) Alwar Circle :


(a) Superintending Engineer (TCC-VI), RRVPNL, Alwar - Chairman
(b) Accounts Officer (TCC-VI), RRVPNL,Alwar - Member
(c) XEN (220KV GSS), RRVPNL, Alwar - Member

(5) Bharatpur Circle :


(a) Superintending Engineer (TCC-VI), RRVPNL, Alwar - Chairman
(b) Accounts Officer(TCC-VI), RRVPNL, Alwar - Member
(c) XEN(220KV, GSS), RRVPNL, Bharatpur - Member

(6) Dholpur Circle :


(a) Superintending Engineer (400KV,GSS), RRVPNL, - Chairman
Jaipur
(b) Accounts Officer(IA-Exp.-III),RRVPNL, JAIPUR - Member
(c) XEN(220KV, GSS), RRVPNL, Dholpur - Member

(7) Sawaimadhopur Circle/Tonk Circle:


(a) Superintending Engineer (TCC-I), RRVPNL, Jaipur - Chairman
(b) Accounts Officer(TCC-I), RRVPNL, Jaipur - Member
(c) XEN(220KV, GSS), RRVPNL, Sawaimadhopur - Member

(8) Kota Circle/Bundi Circle :


(a) Superintending Engineer (TCC-V), RRVPNL, Kota - Chairman
(b) Accounts Officer(TCC-V), RRVPNL, Kota - Member
(c) XEN(220KV, GSS), RRVPNL, sakatpura, Kota - Member

(9) Baran Circle/Jhalawar Circle :


(a) Superintending Engineer (TCC-V), RRVPNL, Kota - Chairman
(b) Accounts Officer(TCC-IX), RRVPNL, Kota - Member
(c) XEN(220KV, GSS), RRVPNL, Jhalawar - Member

(10) Karauli Circle :


(a) Superintending Engineer (400KV,GSS), RRVPNL, - Chairman
Hindaun
(b) Accounts Officer(IA-ExpIII)), RRVPNL, Jaipur - Member
(c) XEN(220KV, GSS), RRVPNL,Hindaun - Member

The Circle Superintending Engineer (O&M) of concerned Circle would


be the Presenting and Nodal Officer for Circle Level Appellate Authority
cases.

49
The SE/XEN of O&M/Vig./M&P Wing may co-opt if desired by Appellate
Authority.
Note :-
1. Any person aggrieved by the final order made under section 126 of the
Act may, within 30 days of the said order, file an appeal before the
Appellate Authority.
2. The appeal and Memorandum of Appeal shall be made in the form
specified in the schedule prescribed by Raj. Electricity Regulatory
Commission vide Notification RERC/Secy.Reg./No. 27 dt. 14.07.04.
3. The appeal shall be accompanied by the following fee

S.No. Amount Assessed Fee


1 Upto Rs.1,00,000/- Rs.500/-
2 Above Rs.1,00,000/- Rs.1,000/-

4. The fee shall be paid by a crossed bank draft or banker cheque in favour
of Appellate Authority payable at his head quarter.
5. No appeal shall be entertained unless an amount equal to half of
assessed amount is deposited in cash or by way of bank draft with the
Nigam or documentary evidence of such deposit has been enclosed
along with the appeal.
6. The quorum for the meeting would be 50% members including the
Chairman of the committee.
7. The Appellate Authority is required to take a consensus decision in
cases.
8. Cases decided by Appellate Authorities shall not be heard by
Consumer Grievance Redressal Forum(s) constituted by Nigam.

(3) Theft of energy


a) If on checking a premises by an Authorized Officer, prima-facie an
evidence is found that a person, dishonestly
(i) taps the line or makes or causes any connection to be made
with overhead, underground or under water lines or cables, or
service wires, or service facilities of a Nigam as the case may
be; or
(ii) tampers a meter, installs or uses a tampered meter, current
reversing transformer, loop connection or any other device or
method which interferes with accurate or proper registration,
calibration or metering of electric current or otherwise results in
a manner whereby electricity is stolen or wasted; or
(iii) damages or destroys an electric meter, apparatus, equipment,
or wire or causes or allows any of them to be so
damaged or destroyed as to interfere with the proper or
accurate metering of electricity, shall be the conclusive proof of
being involved in the theft of electricity and the electric supply

50
will be disconnected immediately.
(iv) uses electricity through tampered meter; or
(v) uses electricity for the purpose other than for which the use of
electricity is authorized,

Provided, it is proved that an artificial means or means not authorized


by the Nigam exist for the abstraction, consumption or use of
electricity by the consumer, it will be deemed that an act
of abstraction, consumption or use of electricity has been
dishonestly caused by such a consumer and will be treated as theft of
electricity, unless otherwise proved by the consumer.

The State Govt. vide its notification No. F.15(4) Energy/2003 dated
25/28-04-08 had designated the following officers of JAIPUR Discom
as Authorised Officers .

S.No. Authorised Officers Category


1 JEN/AEN/XEN[(O&M)/(REC)/(M&P)/(IA)/(Vig.) & FM Domestic
(AENs)]
2 JEN/AEN/XEN[(O&M)/(REC)/(M&P)/(IA)/(Vig.) & FM Non Domestic LT
(AENs)] Supply
3 AEN/XEN[(O&M)/(REC)/(M&P)/(IA)/(Vig.) & FM (AENs)] Non Domestic HT
Supply
4 JEN/AEN/XEN[(O&M)/(REC)/(M&P)/(IA)/(Vig.) & FM Agriculture
(AENs)]
5 JEN/AEN/XEN[(O&M)/(REC)/(M&P)/(IA)/(Vig.) & FM Small Industry
(AENs)]
6 AEN/XEN[(O&M)/(REC)/(M&P)/(IA)/(Vig.) & FM (AENs)] Medium Industry
7 AEN/XEN[(O&M)/(REC)/(M&P)/(IA)/(Vig.) & FM (AENs)] Large Industry
8 AEN/XEN[(O&M)/(REC)/(M&P)/(IA)/(Vig.) & FM (AENs)] Bulk Supply for
Mixed Load

Provided that the officers senior in rank and having jurisdiction in


concerned area shall also have powers of sub section(2) of Section-
135 of the said Act.

b) Disconnection
The Authorized officer will serve a copy of inspection memo
alongwith seizure memo, if any, as above and cause the Nigam
to immediately disconnect the supply. With the help of
concerned billing officer of the Nigam, the Authorized officer
will assess the civil liability based on the quantum of

51
assessment, period of assessment and rate of charges as
specified hereunder.

The sub-divisional or divisional officers or officers higher in


rank to them shall be the authorized officer to disconnect the
electricity supply of LT & HT consumers as follows :

1. LT supply connections Concerned Sub-divisional officer/ Asstt. Engineer

2. HT supply connections Concerned Divisional Officer/ Executive Engineer.

c) Legal Action

i) If the Authorized Officer reaches the conclusion that a theft of electricity


has taken place, he will lodge a complaint in the Special Court
constituted under section 153 of the Electricity Act 2003 or with
the police under the Rule 12 of the Electricity Rules, 2005, as per
guidelines of the Nigam within 24 hours from the time of such
disconnection. If the case is fit for compounding, it can be compounded
on request as per Sub Clause (4) by the officer empowered to
compound it.

ii) In case legal proceedings are initiated, the consumer may be liable to
punishment and the fine could be imposed under section 135 of the Act,
by a Special Court constituted under Section 153 of the Act.

iii) The amount of civil liability as may be determined by the said court
under Section 154 of the Act shall have the adjustment of amount
already recovered towards provisional amount of civil liability.

d) Quantum of Provisional Assessment


The quantum of electricity for civil liability shall be provisionally
assessed as here-under:

52
Category LT Supply HT Supply
(Units/kW*/month) (Units/kVA**/month)
Domestic 85 100
Non-Domestic 250 600
Public Lighting 300 Not applicable
Agriculture-general category other 200 Not applicable
than continuous /24 hours
supply
Agriculture- others 600 Not applicable
Small Industry 200 per shift Not applicable
Medium Industry 200 per shift 200 per shift
Mixed Load 150 150
Large Industry Not applicable 200 per shift

Note: For the purpose of assessment


*(a) total connected load or sanctioned connected load, whichever
is higher, shall be considered for LT supply.
**(b) Contract Demand or highest of the maximum demand recorded
during the last 6 months, whichever is higher, shall be
considered for HT supply.

e) Period of Assessment
The Authorized Officer will determine the period of theft, based on the
available/ seized/ inspection record and the record available with the
billing officer of the Nigam, the period not exceeding 12 months
preceding the date of inspection. However, in case it is not feasible, it
will be presumed that such an act was continuing for a period of 12
months immediately preceding the inspection date.

f) Rate of Charge
The amount of civil liability shall be provisionally assessed twice the
tariff charged as per tariff schedule in vogue during the period of
assessment.

g) Billing
The amount so assessed will be reduced by the amount of energy
recorded by the meter or fixed charges amount, as the case may be,
chargeable at normal rate and balance amount will be charged from the
consumer by separate billing indicating the details. In case of non-
payment, the amount will be shown as arrear in the regular bill
and further action will be taken for recovery. In case a person not
being a consumer, the demand will be raised and conveyed through a
letter of demand, for making payment.

53
h) Restoration
The connection as per sanctioned load will be restored on receipt of
a written undertaking from the consumer about discontinuance of such
use, to the satisfaction of the Nigam and on deposition of the amount of
civil liability provisionally assessed as above, which will be subject to
adjustment of civil liability determined by the Special Court constituted
for the purpose.

Provided that the Nigam, on payment of the assessed amount or


electricity charges in accordance with the provisions, shall without
prejudice to the obligation to lodge the complaints as referred above
shall restore the electricity supply within forty eight hours of making the
payment.

Provided further that in the event of second and subsequent conviction


of a person where the load abstracted, consumed or used or attempted
abstraction or attempted consumption or attempted use exceeds
10kilowatt, such person will be debarred from getting the electricity
supply for a period as may be directed by the court which shall not be
less than three months but may extend to two years and will also be
debarred from getting the electricity supply for that period from any
other source.

(4) Compounding of offences.


The Empowered Officer may, on the application made by the consumer
or a person who has committed or is suspected of having committed a
theft of electricity, after initiating legal proceedings in Special court as
per sub-clause 3(c) above and after its satisfaction of first
compounding, may accept a sum of money by compounding the
offence at the rates notified by the State Government under section
152 (1) of the Act, and in absence of which, as per table appearing with
that section.

a) On payment of a sum of money as above, any person in


custody in connection with that offence of theft of electricity will
stand exonerated and no proceedings will be instituted or
continued against such consumer or person in any criminal
court.

b) The acceptance of such sum of money for compounding an


offence will be deemed as acquittal within the meaning of
section 300 of the Code of Criminal Procedure, 1973.

54
c) For availing such compounding, the consumer or person will
furnish an undertaking to the effect that such compounding of
criminal offence of theft of electricity, is being done first time.

49. Recovery of old dues.


(1) Notwithstanding anything contained in any other law for the time being
in force, no sum due from any consumer on account of charges for
electricity or any sum other than a charge for electricity shall be
recoverable after a period of two years from the date when such sum
became first due, unless such sum has been shown continuously as
arrears and the Nigam shall not cut off supply of electricity.
(2) Before effecting recovery of arrears, the Nigam shall furnish details of
arrears to the consumer & consider his representation, if any.
(3) For recovery of old outstanding dues, the Nigam may prepare a
Scheme for all or some categories of consumer(s) lying connected/
disconnected wherein reduction/waival of interest/LPS/DPS may be
allowed as a special case and as per the guidelines issued by the
Commission from time to time. Such schemes shall not be a regular
feature and would be introduced for a limited period with prior
intimation to Commission and shall exclude the cases of
theft/malpractices and the consumers already benefited from such
scheme in last 3 years.

50. Redressal of grievance


(1) A consumer may approach the “Grievance Redressal cum Settlement
Forum, set up by the JAIPUR Discom for redressal of grievances,
both monetary in nature & general or Non-monetary in nature.
(2) The grievance of the consumer shall be classified as here-under:
(i) Monetary in nature: Consumer grievance relating to
electricity bills, recovery of arrear, payment of demand
raised by the Nigam except the cases covered U/s 126 &
135 of the Act.
(ii) General or Non-monetary nature: Consumer grievances
such as relating to quality of supply, defects in service &
standards of performance by the Nigam.

55
51. Forum for redressal of grievance
(1) The jurisdiction of the Forum:
(A) Grievances of Non-monetary/general nature:

(a) Divisional Forum - Grievance of LT supply


consumers of the Division
(b) Circle (District) Forum - Grievance of HT supply
consumers of the Circle
(c) Corporate Forum - Grievance of EHT supply
consumers
(B) Grievance of Monetary nature:

(a) Sub-divisional Forum - Monetary limit of Rs. 10,000/-


(b) Divisional Forum - Monetary limit of Rs. 25,000/-
(c) Circle (District) Forum - Monetary limit of Rs.
3,00,000/-
(d) Corporate Forum - More than Rs. 3,00,000/-

(2) Constitution of various Forums:


Following are 4-tier “Grievance Redressal cum Settlement Forum”. The forum
may be reviewed by the Board of Directors of the Nigam under intimation to the
Commission and may be reconstituted from time to time:-

(A) Sub-Divisional Forum

(1) The following shall constitute the forum:

(a) The Assistant Engineer of the Concerned Chairman


O&M sub-division.
(b) Asstt. Revenue Officer/Sub-divisional Member Secretary
Accountant of the concerned sub-division.
(c) Junior Engineer (O&M) to be nominated Member
by the concerned Executive Engineer
amongst his Division.
(d) Independent person as nominated by Member
RERC

(2) At least 50% members including the Chairman shall constitute the
quorum. The forum is empowered to entertain cases involving
grievances of monetary in nature. Cases, which have been made
out by Vigilance/Audit/M&P Wing, shall not be entertained by this
forum.

(B) Divisional Forum

(1) The following shall constitute the forum:


(a) The Executive Engineer (O&M) of the Chairman
concerned Division

56
(b) Asstt. Engineer (O&M) of the concerned Member Secretary
Sub-division
(c) Asstt. Revenue Officer of the concerned Member
O&M Sub-division
(d) Representative of the Internal Audit wing Member
posted at the headquarter not below the
rank of Asstt. Accounts Officer and in his
absence of AAO of the concerned Circle
(for the case the dispute is arising out of
Audit objection.)

OR
Executive Engineer (M&P) of the area or Member
his representative not below the rank of
Asstt. Engineer (For the cases made out by
M&P Wing).

OR
Asstt. Engineer (Circle Vigilance) or Asstt. Member
Accounts Officer to be nominated by the
Vigilance wing (For the cases made out by
Vigilance wing)
(e) Independent person as nominated by RERC Member
(2) At least 50% members including the Chairman shall constitute the
quorum.

(C) Circle (District) Forum

(1) The following shall constitute the forum:


(a) Superintending Engineer(O&M) of the Chairman
Circle concerned.
(b) Executive Engineer of the concerned Member Secretary
Division.
(c) Accounts Officer of the circle concerned Member
(d) Executive Engineer (Comml)/Sr. Accounts Member
officer if considered necessary to be
nominated by the Commercial wing.
(e) Superintending Engineer(M&P) of the area Member
or his representative not below the rank of
Executive Engineer (for the cases made out
By M&P Wing).
OR
Any Officer of the Vigilance Wing not below Member
the rank of AEN to be nominated by Vigilance
Wing (for the cases made out by Vigilance)
OR
Any Officer of the I.A. wing not below the Member
Rank of AAO to be nominated by I.A. wing
(for the cases made out by I.A. wing)

(e) Independent person as nominated by RERC Member

57
(2) At least 50% members including the Chairman shall constitute the
quorum.

(D) Corporate Forum

(1) The following shall constitute the forum:


(a) Chairman & Managing Director Chairman
(b) Director (Finance) Member
(c) Director (Technical) Member
(d) Chief Engineer (CPL) Member Secretary
(e) Zonal Chief Engineer Member
(f) Chief Accounts Officer Member
(g) Executive Engineer(Legal-I) Member
(h) Independent person as nominated by RERC Member

(2) At least 50% members including the Chairman shall constitute the
quorum. The Chairman may invite other Chief Engineer and/or
officer if required, as special invitee.

(3) Registration of complaint/grievances:

a. The Nigam will specify its offices where the complaints can be made
and registered.
b. Grievances Redressal Cum Settlement Forum shall entertain the
application from the consumer for redressal of disputes.
c. If a notice is received from any Civil Court or any Forum/Commission
constituted under Consumer Protection Acts, the case may be taken up
suo moto by the respective “Grievance Redressal cum Settlement
Forum”. In such case, no fee would be charged from the consumer. If a
legal notice is received from an advocate of the consumer, the case
may also be taken up by the respective settlement committee but in
that case the fee would be charged.
d. A case referred by the “State Consumer Forum”, for settlement which
falls under the jurisdiction of Sub-Divisional/Divisional Level Forum
would, however, be heard by Circle (District) Forum.
e. Complaints can be made orally in person or on telephone or in writing to
the duty in charge at the specified office.
f. Each complaint will be entered in a register meant for the purpose
under the Rajasthan Electricity Regulatory Commission ('Distribution
Nigams' Standards of Performance) Regulations, 2003, each
complaint will be assigned a number which is to be conveyed to the
consumer.
g. In urban complaints centers, the Nigam will provide the facility of
complaint registration via Interactive Voice Recording system through
telephone in a phased manner for which a definite time frame will be
given and acted upon.
h. The Nigam shall endeavour its best efforts to redress the consumer
complaint at the initial stage. However, in case of non-satisfaction, the

58
aggrieved consumer may approach the appropriate Forum in person or
through post for redressal of his grievance and may also request for
interim relief, if so required.
i. The office of the Forum Chairman or the authorized officer/official will
acknowledge the grievance received, indicating the registration
number and the date.

(4) Registration Fee:


(a) No fee shall be payable by the consumer for the redressal of non-
monetary nature of grievance.
(b) The registration of monetary nature grievances will attract a fee of:
(i) at Sub-divisional Forum - Rs. 50/-
(ii) at Divisional Forum - Rs. 100/-
(iii) at Circle (District) Forum - Rs. 250/-
(iv) at Corporate Forum - Rs. 1000/-

(c) In case of Central/State Government, fee shall not be chargeable.

(5) Disposal of grievances:


(a) The Forum will redress the consumer grievances as per the
mechanism for pre-litigative conciliation at the request of the consumer
to arrive at possible settlement i.e. through compromise with fairness,
equity and justice on merit of each case considering the provisions of
the Act, Rules and Regulations and directions of the Commission and
the provisions of the settlement committee.
(i) Where the mutual consensus is arrived at settlement
proceeding will be recorded and a copy thereof will be made
available to the consumer.
(ii) Where no mutual consensus is arrived at, the forum will pass
speaking orders on merits indicating the contention of the
consumer and ruling of the Forum.
(iii) Consumer aggrieved by the decision of Sub-Divisional/
Divisional/Circle Forum will have the option to approach the
Corporate Forum before making an appeal to the
Ombudsman. For monetary nature of grievances, a fee of
Rs.750/- be deposited while appealing the Corporate Forum.

(b) The Chairman of the Forum, on considering the grievance, if satisfied,


may grant an interim relief, pending final disposal of the grievance
where prima-facie it appears to be genuine and the consumer is likely
to suffer an irreparable loss if, an immediate relief is not provided.
(c) Every Forum, at the office will display the date of meeting last held & the

59
next meeting scheduled number of grievances settled and pending.

(6) Time frame for disposal of grievances:


Normally, the grievance will be disposed of in 30 days and in any case
not exceeding 45 days from the date of its receipt registration.

(7) Appeal:
(1) If a consumer's grievance is not redressed by the Forum within the
specified time or the consumer is not satisfied with the disposal of his
grievance, he will be free to approach the 'Ombudsman' appointed by
the Commission as per RERC (Settlement of Dispute by Ombudsman)
Regulation, 2003.
(2) If an appeal is made by the aggrieved consumer due to non-disposal of
his grievance by the Forum in the given time frame, the matter with the
earlier Forum will stand dropped.

(8) Wide publicity of Forum office:


Complete address and telephone number of the Complaint Center and
Grievance Redressal Forum must be intimated to the consumers
through electricity bills and wide publicity be given through press and
media and in sub-divisional (AEn) Offices.

(9) Monitoring of grievances:


1. The Nigam will set up a mechanism at Circle level for close monitoring
of the grievances redressal. The information will be compiled at
corporate level ensuring the adherence of the time schedule laid down
by the Commission.
2. The Nigam will send quarterly reports to the Ombudsman and to the
Commission in the form specified by RERC, from time to time in
respect of standards of performance, other performance parameters
and consumer grievances related information showing the extent to
which the time schedule has been followed in redressing the consumer
grievances. Regular quarterly reports will be sent by the Nigam at the
end of the month to the Commission.

(10) Consumer's Rights Protection:


Nothing contained in these regulations shall in any way prejudice
or affect the rights and privileges of the consumers under the other
laws including the Consumer Protection Act, 1986 (Central Act No.
68 of 1986)
(11) Nomination of a Member in the Forum by the Commission:

60
The Commission will nominate one independent Member in each
Forum, established by the Nigam. The qualifications and experience of
the persons nominated as Member of the Forum and remuneration
shall be as per guidelines specified by the Commission incorporating
the manner and term of appointment, removal of Member etc.

52. Ombudsman
Any consumer, who is aggrieved by non-redressal of his grievance
under clause 51, may make a representation for the redressal of his
grievance to the Ombudsman appointed by the Commission.

53. Temporary supply

(1) On receipt of an application in Form (Annex.-4) along with application


fee as per item 1 of Part -II, the Nigam may provide temporary supply
preferably through a pre-paid meter.

(2) General terms and conditions shall be as applicable for permanent


connection except the following:
(a) Temporary connection shall not be released under Public
Street Lighting & Agriculture categories.

(b) Temporary connections shall not be released to the places of


permanent wedding houses.

(c) The application shall be made on a non-judicial stamp paper, of


value as prescribed by the Government of Rajasthan
(presently Rs. 10/-). In case the application is not made on a
stamp paper, a stamp paper duly endorsed as under and
signed, shall be attached with the application form:
'This stamp paper is attached with the application form for an electric
connection in the _________________ _____category, in the name of
Shri/Smt./ M/S ___________________________________________
s/o / D/o / w/o / Shri _________________________ resident of
____________ towards completion of stamp duty.'

(d) The consumer may lay his temporary service line drawn
through a licensed electrical wiring contractor. The service line
shall, however, conform to Rules,.
(e) Temporary supply will be given for a period not exceeding one
month in the first instance, but the supply can be extended for
further periods not exceeding one month on each occasion
after collecting additional deposits to cover the extended

61
period. For construction works connection may be granted for
longer period.

(f) Where temporary supply is required for a fair, exhibition,


touring cinema, circus etc. the same shall be sanctioned in the
first instance for the entire period of validity of the license/
permission or for the period requisitioned for, whichever is
shorter.

(g) The meter reading for temporary supplies will be taken at the
end of each fortnight or at the end of period applied for
whichever is shorter. Where supply is given at HT or EHT, the
meter readings will be taken once in a week.

(h) The energy meters shall be provided on the distributing mains


from which the service line for temporary connection has been
tapped

(i) For construction of a building where the period of construction


is more than one year and if the applicant desires to take
permanent connection, then permanent connection under
respective category could be released. However the existing
consumers under LT domestic & non-domestic categories may
use supply upto 25% of his sanctioned connected load for
further construction purposes, from its permanent connection.
This facility shall not be available for construction of Building
Complexes and to other categories of consumers.

(j) Where arranging temporary supply necessitates replacement


of existing transformer, supply will be arranged only on the
condition that the applicant meets the hire charges of new
transformer as per item 16 of Part -II.

(k) The applicant requiring temporary connection shall be required


to pay the charges as per item 16 of Part -II.

54. Parallel operation of generating set


If a consumer desires to operate his generating set in parallel with
Nigam's/ Prasaran Nigam's grid system, he will have to obtain prior
permission in writing from the Nigam and Prasaran Nigam and shall
have to pay charges determined by the Commission.

62
55. Consumer's switchgear, installation and apparatus
(A) General

Mains
(1) The consumer's mains shall in all cases be brought back to the Nigam's
point of supply and sufficient cable shall be provided for connecting up
with the Nigam's apparatus.

Approval from Nigam


(2) Before any wiring or apparatus in case of LT consumer and transformer,
switchgear and other electrical equipment in the case of HT consumer
is connected to the Nigam's system, the same shall be subject to
inspection and approval of the Nigam for compliance of Rules 45, 47 to
51 and 63 and no connection will be made without Nigam's approval.
Further, installations with connected load exceeding 5 (five) kW and
large building/complex must comply with provisions of the Rules
relating to earth leakage.

Switches and fuses


(3) The consumer shall provide proper linked quick break main switches or
circuit breaker of requisite capacity to carry and break current in each
conductor near the point of supply and main switches or cut-outs at
other points of sub-distribution in his premises. Main switch or circuit
breaker should be so located as to be quickly accessible at all times. All
switches/ circuit breakers should be on the live wire and the letter `N'
should be painted on the wooden board directly underneath the neutral
conductor where it leaves the consumer's main switch. No single pole
switch or cutout or circuit breaker should remain inserted in any neutral
conductor unless it is linked mechanically with that of respective phase
wise as per rule 32 of the Rules.

Balance of installation
(4) If the connected load of any installation exceeds 5 kW, the installation
shall be wired for three phase supply system, separate neutral wires
being brought back for each phase to the Nigam's point of supply. An
approved type of linked switch (double pole) or circuit breaker shall
control each main circuit. The lamps, fans or any other apparatus of
which the installation consists shall be so grouped that under normal
working conditions the current will be balanced and no significant
current will be flowing in the neutral wire.

Earthing
(5) Gas and water pipes shall on no account be used for earthing
purposes. All wiring shall be kept away as far as possible from gas
and water pipes.

63
Plugs
(6) All plugs shall be switched on the live wire and not on the neutral.

Wiring
(7) For protection of consumer and public in general, it is necessary that
wiring on the consumer's premises should conform to the Rules, Wiring
shall be carried out by a licensed Electrical Contractor as per rule 45 of
the Rules. As soon as the consumer's installation is completed in all
respects and tested by the consumer's contractor, the consumer
should submit to the Nigam wiring contractor's completion and test
report i.e. `L-Form'.

(8) Applicant shall furnish L-form in the sub-divisional office.

(9) As required under Rule-45, no electrical installation work (including


additions, alterations, repairs and adjustments to existing installations)
except such requirements of lamps, fans, fuses, switches and other
component parts of the installation, as it in no way alters the capacity
and character of the installation shall be carried out upon the premises
on behalf of any consumer or owner for the purpose of supply of energy
to such consumer or owner, except by an Electrical Contractor licensed
by the Government in this behalf and under the direct supervision of a
person holding a certificate of competency issued by the Government.
Any person committing breach of Rule-45 shall render himself liable to
punishment under Rule-139.

(10) Provision of Rule-32, shall be complied within consumer's installation


by not inserting a cut-out, link or switch other than a linked switch
arranged to operate simultaneously the neutral and live conductors.

Wiring of motive loads


(11) As per standard practice, A.C. motors shall be provided with control
gear so as to satisfactorily prevent maximum starting current of
consumer's installation exceeding the limit given in the following
schedule at any time under all possible conditions. Failure to comply
with this condition will render the consumer liable to disconnection from
the supply on account of interference with supply to other consumers.

64
------------------------------------------------------------------------------------------------------
Nature of Size of installation Limits of maximum
Supply starting current
------------------------------------------------------------------------------------------------------
Single- Upto and including 3 BHP 6 x full load current
Phase

Three- Upto and including 3 BHP 3 x full load current


Phase
Above 3 BHP and upto & 2 x full load current
including 10 BHP

Above 10 BHP and upto & 1.5 x full load current


including 50 BHP

Above 50 BHP 1.25 x full load current

------------------------------------------------------------------------------------------------------
Motors of above 3 BHP shall be wound for three phase, 400 Volts between
phases.

(12) The Nigam by general order may in exceptional cases may relax the
requirement in the starting current & type of motor for three phase.
Such orders shall be available in each sub-divisional office.

(13) Wiring for motor shall be run with all wires bunched in a single metallic
conduit, which shall be efficiently earthed throughout and connected to
the frame of the Motor from which two separate and distinct earth wires
shall be run. The minimum size of the earth copper wire permitted is 3.2
mm diameter / 8 sq. mm (10 SWG). Installation of all motors shall
comply in every respect with the Rules.

(14) Motor of rated capacity not exceeding 3 BHP may be started direct from
the consumer's mains by means of linked pole switch but motor of
greater rated capacity must be provided with a starting resistance or
auto-transformer or star-delta switch or other kind of starting gear of
type & make approved by the Nigam to contain starting current within
above limit.

(15) All starters provided by the consumer must have overload and no-volt
release gear, which must at all times be maintained in perfect working
order.

(16) As far as practicable, loads should be steady and not fluctuating. The
Nigam reserves the right to refuse loads with heavy fluctuations or ask
the consumer to restrict the severity of fluctuations/ kicks as may be

65
necessary for maintaining efficient supply to other consumers in the
area/ locality.

Power factor

(17) All categories of new consumers with a connected load of more than 25
HP other than agriculture category, shall install shunt capacitors of
appropriate ratings, to ensure minimum power factor of 0.90 (90%).
(18) The existing consumers are also required to install capacitors and
maintain these in working condition failing which surcharge as per tariff
shall be levied. The supply shall be disconnected if the failure continues
for 3 months.
(19) In case the average power factor falls below 0.70 (70%) the installation
shall be disconnected after serving 7 (seven) days notice and
disconnection shall continue until remedial measures to ensure an
average power factor of 0.90(90%) are taken.

Consumer's responsibility for safety of his installation

(20) While observing compliance with various provisions of these terms and
conditions, including inspection & testing, the Nigam neither accepts
any responsibility for consumer's installation or apparatus nor does he
certify the fact that the wiring or installation etc. has been carried out in
the best possible manner.

Fault in consumer's installation/apparatus

(21) In the event of detection of any defect in the consumer's wiring or


apparatus connected to the system or any earth leakage on any section
of consumer's circuit or apparatus, the consumer shall disconnect the
same forthwith and intimate the same to the Nigam. The supply shall
not be re-connected after removal of the defect without the consent of
the Nigam. The Nigam also reserves the right to disconnect the supply
should the defect comes to its notice independently or otherwise.

(B) Consumer's installation for LT Supply


(23) The LT-supply consumer must in all cases provide circuit breaker or
linked quick-break main switches or main fuse on each pole other than
the earthed neutral.

(C) Consumer's installation for HT/EHT supply


(24) In addition to the above provisions, a HT / EHT consumer shall provide
on HT/EHT side (after metering equipment) a gang operated triple pole
isolating switch with HT/EHT fuses of fast blowing characteristic which

66
shall be graded to so operate that they blow off before the over load
protective devices in the Nigam's terminal cubical operate. Suitable
Automatic Circuit Breaker of a make approved by the Nigam shall also
be installed by the consumer on the low-tension side of the transformer/
on each feeder. The consumer may, instead of providing HT/EHT fuse,
install suitable Circuit Breaker fitted with automatic overload protective
device and of sufficient rupturing capacity to be specified by the Nigam
to protect his installation under short circuit condition. These
switchgears shall be maintained by consumer to the reasonable
satisfaction of the Nigam.

(26) A consumer shall consult the Nigam in his own interest before ordering
HT/EHT switchgear and deciding on the layout thereof. He shall strictly
comply with all directions, specifications, clearance and standard
layout prescribed by the Nigam from time to time.

(27) A consumer requiring HT or EHT supply must provide and maintain at


his expense a locked and weather proof enclosure of a design to be
approved by the Nigam for purposes of housing the Nigam's terminal,
high tension switchgear and metering equipment. Such enclosure shall
be provided at the entrance of the premises and may also be used by
the consumer for housing his own HT/EHT switchgear; transformer and
other apparatus with the permission of the Nigam in writing but such
enclosure shall not be used for any other purpose. The Nigam shall
have free access to the enclosure at all time without any notice for
purposes of inspecting, testing and maintenance of the Nigam's
apparatus.

(28) Oil filled transformer installed indoor shall not be on any floor above the
ground. Only "Dry Type Transformers" would be installed if the
transformer is to be installed in basement or underground.

(D) Harmonic voltage distortion


(29) An HT/EHT consumer shall carry out harmonic analysis under full load
conditions. Harmonics produced by the consumer's load shall be such
that individual harmonic voltage distortion (Vn) and total harmonic
voltage distortion (Vt) at the point of supply does not exceed 1% (one
percent) and 3% (three percent) respectively. The individual harmonic
voltage distortion (Vn) shall be root mean square amplitude of a
harmonic voltage, of that order and expressed as a percentage of root
mean square amplitude of the fundamental. Total harmonic voltage
distortion (Vt) expressed as a percentage of the root mean square

67
amplitude of the fundamental shall be as calculated using the following
expression, where V2,, V3 ……………are the second, third
……………harmonic voltage distortion,

Vt = Square root of (V22 + V32 ---------------+ V132)

(28) The consumer shall install compensating devices like harmonic filters,
etc, to reduce harmonic voltage distortion. If the harmonic voltage
distortion is observed by the Nigam to have exceeded the prescribe
limits, the Nigam shall give to the consumer six (6) months' notice to
install compensating devices to bring the harmonic voltage distortion
within limits.

(29) In case of failure of consumer to install compensating devices within the


stipulated notice period, the supply to the consumer may be
disconnected.

(E) Agriculture pumping load


(30) For intending agricultural consumer, the following conditions shall also
be obligatory:

a) Use of Rigid Poly Vinyl Chloride (RPVC)/ High Density Poly


Ethylene (HDPE) pipes and fittings of ISI mark for both suction
and delivery pipelines. HDPE pipe manufactured with 100%
virgin raw material (not with recycled material) or RPVC pipe
capable of with-standing continuous exposure to sunlight and
ultra violet rays on both the suction and delivery side pipe shall
be of ISI mark.

b) The use of mono block or direct-coupled pumps of ISI mark.

c) Installation of low resistance foot valve having `K'-value less


than 0.8 for open wells and 1.2 for bore wells. The foot valve
must bear ISI mark (`K' stands for coefficient of friction i.e.
frictional resistance to the flow of water in RPVC and HDPE
pipes).

d) Avoid short bends in the delivery pipelines.

56. Nigam's mains and apparatus

(1) The meter box/ panel shall be provided by Nigam for LT & HT/EHT
supply consumers at consumer's cost. In case of large building/
complex, the metering cubical panel of design approved by Nigam, with
complete sealing arrangements, shall be provided by the consumer at

68
his own cost on the ground floor. The consumer shall also provide
Circuit Breakers/Switches/ Isolators on load side & these shall on no
account be removed by any person not so authorized by the Nigam.
Likewise the seals, nameplates and distinguishing number or marks of
the Nigam affixed on the Nigam's property shall not be interfered with
on any account or broken, removed or erased except by the Nigam.

(2) All wires, between which a difference of potential of 250 volts or more
exists, shall be made inaccessible to unauthorized persons and
enclosed in an earthed metallic casing or conduit. A "CAUTION" board
printed in Hindi and English shall be affixed thereto.

(3) On receipt of an application from an HT/EHT consumer, the Nigam may


grant permission to operate Nigam's terminal switches, fuses or circuit
breakers for the purpose of isolating consumer's HT/EHT apparatus in
case of an emergency.

(4) The Nigam shall have the right to use service line of a consumer for
supply to other premises in the neighborhood, provided the supply to
the consumer is not adversely affected thereby. Permission to lay
cables under, across, over or through the consumer's premises or for
fixing apparatus upon the said premises by the Nigam shall be deemed
to be implied and vested in the Nigam.

57. Inspection and testing

(1) Before release of connection, the Nigam shall notify to the consumer,
the time and day when the Nigam proposes to inspect and test the
installation. It will then be the duty of the consumer to arrange for the
wiring contractor employed by him, to be present at the time of
inspection to give the Nigam any information required by him
concerning the installation.

(2) No connection shall be made until the consumer's installation is


inspected and tested by the Nigam and found satisfactory. No charge
shall be made for the first such inspection and testing by the Nigam but
subsequent inspection and testing, due to faults found at the initial
inspection and testing or failure of the contractor's representative to
keep the appointment as indicated in sub-clause (1) above shall be
charged as per item 6 of part-II.

69
(3) Before taking the insulation test of the installation, the wiring must be
completed in every respect. All fittings must be completed, fuses
inserted and all switches to be in the `ON' position before the tests shall
be carried out. Temporary wires or fitting or dead ends should not be
included in the installation and no part of work should be left
incomplete. Manufacturer's test certificate of all HT/EHT apparatus
shall be produced if required.

(4) In addition, the Nigam may test the HT/EHT installation applying
standard test voltage in accordance with the Rules.

(5) If the installation is found in order the connection shall be released


otherwise consumer shall be intimated accordingly for removing the
defects and submitting revised L-form along with re-inspection &
testing fee as per item 6 of Part -II. On removal of defects & deposition
of fees, the installation shall be re-inspected& tested.

58. Standard of Performance

The Nigam has prescribed the Standards of Performance (SoP) in


compliance with the regulation specified by the Commission. The SoP
prescribes standards for supply of electricity to consumers. The limits
prescribed in the Standards referred to the maximum time required to
be taken to perform different activities of consumer's services,
interruptions in power supply, quality of power supply, reliability of the
system, complaints regarding meter/metering equipment, time frame
for release of connection etc. Any person may obtain a copy of the SoP
from the Nigam on payment.

59. Consumer Charter

The charter of consumer's right for safe, reliable and efficient supply of
electricity to consumers has also been prescribed by the Nigam as
approved by the Commission. The charter of consumers right prescribe
rights of the consumers with regard to minimum duration of notices
before disconnection of power supply, provisions regarding entry in
consumers installations, issue of notices for scheduled interruptions in
power supply accuracy of metering equipments, redressal of
consumers complaints/grievances etc. Any person may obtain a copy
of the same on payment.

70
60. Distribution Code

The Nigam has prescribed the distribution code duly approved by the
Commission, which mainly consists of the distribution planning code,
distribution operation code, construction practice manual &
maintenance practice manual. The provisions incorporated in the
distribution code applicable to the Nigam as well as to consumers and
other specific users of Nigam's distribution system .The code
maintaining technical and designed criteria and procedure to be
followed by the Nigam in planning and development of its distribution
system. The code also specifies regulations necessary to maintain
quality, security and operation of the system. The construction and
maintenance practice have been also been prescribed in the code for
compliance by the Nigam. Any person may obtain a copy of the same
from the Nigam on payment.

61. Metering Regulations

Rajasthan Electricity Regulatory Commission has also approved the


metering Regulation specifying norms and class of accuracy of meters
of various categories. Any person may obtain a copy of the same from
the Nigam on payment.

62. Interpretation

If a dispute arises about interpretation of any provision of these terms


and condition, the decision of the MD of the Nigam shall be final.
However, in case of a policy matter he may refer the matter to the
Commission. All matters of interpretation decided by the MD or the
Commission shall be incorporated in these “Terms and Conditions for
Supply of Electricity” by suitable amendments.

63. Removal of Difficulties :

In case any difficulty arises in giving effect to any of the provisions of


these regulations or in the matter of interpretation of the various
clauses of these regulations or related matters, the Commission may
by general or special order direct to take such action as may appear to
the Commission to be necessary or expedient for the purpose of
removing difficulty.

71
Part -II

Scale of Miscellaneous Charges


1. Application Fee
(1) For LT - Supply:
a) Agriculture connection As per Part-III
b) Others
i. LT-SinglePhase Rs.200/-
ii. LT-ThreePhase Rs.500/-
(2) For HT - Supply:
i) 11 KV Rs.1000/-
ii) 33 KV Rs.2000/-
iii) 132 KV Rs.4000/-
iv) 220 KV Rs.4000/-

2. Expenses for providing electric line / plant and


extension of distribution mains and/ or service line
A. Amount to be deposited with application
(1) For LT - Supply

S.No. Category of Consumer Amount to be deposited (Rs.)

1- Domestic Tribal sub plan - 750/-


Rural - 1500/- in Abadi area
Kachhi Basti - 2000/-
Urban (Developed or
Undeveloped Areas) - 3000/-
2. Non-domestic Rural
Load upto1 KW -2000/-
1KW-5KW -3000/-
5KW-10KW -5000/-
above 10KW -additional sum @ Rs 250/ - for
each KW or part thereof beyond 10KW
Urban
Load upto1KW -3000/-
1KW-5KW -4000/-
5KW-10KW - 6000/-
above 10KW -additional sum @ Rs 250/ - for
each KW or part thereof beyond 10KW
3. Public Street Lighting @Rs.5000/- per connection. This does not include
line/network cost.
4. Agriculture As per Part-III
5. Small industry, Load Upto 1 KW -3000/-
Medium Industry & 1KW-5KW -4000/
Mixed Load 5kW-10KW -6000/-
above 10KW -additional sum @ Rs 250/- for
each KW or part thereof beyond 10KW

72
(2) For HT - Supply Rs 10,000/-

B. Additional amount to be deposited on demand for


extension of distribution mains/Supply line

(1) For LT - Supply

S.No. Category of Consumer Amount to be deposited in addition to sum payable


under ‘A’ above
1- Domestic and For extension of distribution mains and/or service line
Non-domestic beyond 300 mtrs-
(in urban area and in rural area 1.For single phase supply: Rs 100/mtr
beyond abadi) 2.For three phase supply: Rs 150/mtr

2. Public Street Lighting Actual material cost plus 50% overhead charges.

4. Agriculture As per Part-III


5. Small industry, For extension of distribution mains and/or service line
Medium Industry & beyond 50 mtrs-
Mixed Load (a)For single phase supply: Rs 100/mtr
(b)For three phase supply: Rs 150/mtr

(2) For HT - Supply


(i) Line cost
Cost of extension of transmission lines, distribution mains and Associated
substation bay based on standard estimated cost as under

kV Line Particulars Span Cost of line/km


11 S/C on 8m PCC poles with ACSR – Weasel 60 m Rs.2.16 lacs
11 S/C on 9m PCC poles with ACSR – Dog 60 m Rs.4.02 lacs
11 S/C on 12.8m Lattice Tower with ACSR – Dog 50 m Rs. 12.72 lacs
11 S/C on 12.8m Lattice Tower with ACSR – Panther 50 m Rs.15.78 lacs
33 S/C on 9m PCC poles with ACSR – Dog 60 m Rs.4.43 lacs
33 S/C on 12.8m Lattice Tower with ACSR – Dog 50 m Rs.12.75 lacs
33 S/C on 12.8m Lattice Tower with ACSR – Panther 50 m Rs.15.86 lacs
33 S/C with XLPE Cable – 300 Sq.mm x 3 core - Rs.25.35 lacs
132 S/C with ACSR – Panther 335 m Rs.12.96 lacs
132 D/C with ACSR – Panther 335 m Rs.22.35 lacs
220 S/C with ACSR – Zebra 335 m Rs.23.83 lacs
220 D/C with ACSR – Zebra 335 m Rs.41.47 lacs
132 Bay - Rs.63.00 lacs
220 Bay - Rs.107.59 lacs

73
Note: Cost of line with other specification shall be charged on material cost plus
50% towards overhead. The 50% overhead charges contain 15% towards
Supervision charges & remaining 35% towards labour, transport, workshop,
establishment, audit & contingency etc.
Plus

(ii) Towards Plant cost


Rs 250/- per kVA of contract demand
Less
(iii) Amount deposited.
Amount deposited with application as per item 2(A)(2) above shall be adjusted.

3. Security:
(1) Security against electricity consumption
(to be deposited with application)

The provisional amount of security to be deposited with Nigam against


electricity to be supplied to a person applying for supply of electricity shall be as
under:
i. equivalent to sum worked out on the basis of Rs.
100/KW,200/KW and Rs.300/- per KW of connected load
applied for by domestic, non-domestic and public street
lighting consumers respectively.
ii. equivalent to two months fixed charges as determined by the
Commission for other class of consumer and category of
supply.
Provided that in case of industrial consumers who opt for fortnightly
billing, the provisional amount of security shall be equivalent to one and
a half month's fixed charges.
Provided further that the large industrial consumers who opt for Special
fortnightly billing and enter into supplementary agreement with the
Nigam to the effect that consumer shall make payments of main and
fortnightly bills on a fixed date every month without the requirement of
serving any notice prior to disconnection, would be required to make
payment of security equivalent to one month consumption charges.
“In case, the Cheque issued by a consumer is returned by the Bank
more than twice, apart from the disconnection the facility of payment by
Cheque will be withdrawn. Once the facility of withdrawn that will not be
restored back before 12 months and the consumer will require to pay
one and half months security in cash and will be billed on ordinary
fortnightly basis”.

74
(2) Security against meter
(If provided by the Nigam)

S.No Particulars Amount


. (Rupees)
1. Energy meter 1-phase static type (All capacities) 350/-
2. Energy meter 3-phase 4-wire static type
10-40 Amp. 650/-
10-60 Amp. 650/-
3. Energy meter 3-phase 4-wire C.T. operated100/5 AMP 650/-
4. L.T. Trivector meter (static) 8,000/-
5. HT Trivector meter -0.5 class 8,000/-
6. LT CT – class 0.5, burden 15VA, bakelite type 600/-
7. LT CT – class 0.5, burden 10VA, resin cast type 300/-
8. 11kV CTPT set – all ratings 20,000/-
9. 33kV CTPT set – all ratings 50,000/-
10. EHT CT– all ratings (per set) 2,80,000/-
11. EHT PT– all ratings (per set) 5,80,000/-

(3) Security deposit from Govt. servants living in Govt.


quarters
[Towards (1) & (2) above]

Type of residence Amount of security deposit


‘A’ Type Rs. 800/-
‘B’ Type Rs.500/-
‘C’ Type Rs. 300/-
‘D’ Type Rs. 200/-
‘E’ Type Rs. 200/-
‘F’ Type Rs. 150/-
‘G’ Type Rs. 150/-
‘H’ Type Rs. 150/-

4. Rental charges
(1) Rent for metering equipments:
(If provided by the Nigam)
(For regular & temporary supply both):

Particulars Charges

(a) L.T. Current Transformer Rs. 100/- per set per month
(b) 11 kV CTPT Set Rs. 900/- per set per month
(c) 33 kV CTPT Set Rs.2200/- per set per month
(d) EHT CTPT Set Rs.9000/- per set per month

75
(2) Transformer Rent
An HT consumer opting for Nigam's transformer & Double Pole
Structure (D.P.) , shall be charged rent at the following rates towards
installation of transformer by the Nigam:

(a) for contract demand upto 60 kVA Rs. 2500/- per month

(b) for contract demand above 60 kVA Rs. 3000/- per month
but upto 100 kVA

(c) for contract demand above 100 kVA but Rs. 4000/- per month
upto 160 kVA

(d) for Contract demand above 160 kVA @ 2% per month of the cost of
transformer & Double Pole Structure

5. Testing fee

a) LT Single-Phase meter Rs. 35/-


(per meter)
b) LT three Phase meter (per meter) Rs. 70/-

c) Demand or Special Type meter: (per


meter)
(i) For LT supply Rs. 150/-
(ii) For HT supply Rs. 450/-
(iii) For EHT supply Rs.1200/-
d) Transformer Oil (per sample) Rs.1200/-
e) Instrument Transformers:
(i) LT current Transformer: Rs. 40/- per transformer
(ii) HT CTPT Sets: Rs.200/- per set
(iii) EHT current or potential Transformer:
Rs.400/- per transformer
f) Capacitor Units: (Per unit)
(i) Upto 5 KVAR Rs. 70/-
(ii) Above 5 KVAR but upto 10 KVAR Rs. 90/-
(iii) Above 10 KVAR but upto 25 KVAR Rs.105/-
(iv) Above 25 KVAR Rs.170/-

76
6. Testing of consumer's installation:

(a) The first inspection and Test of a new Nil


installation or of an addition or alteration in the
existing installation.
(b) Subsequent inspection and test necessitated Rs. 90/-
by defects noticed in the installation or by
absence of the supervisor of wiring contractor
at the time of first inspection. (Payable in
advance for each subsequent visit for
purposes of test.)

7. Re-connection charges

(a) Low Tension Service:


(i) Single Phase: Rs. 200/-
(ii) Poly Phase: Rs. 600/-
(b) High Tension Service Rs.2000/-
(c) Extra High tension Service Rs.10000/-

8. Re-sealing charges:

(a) Meter Box Rs. 50/-


(b) Terminal Cover of Meter Rs. 100/-
(Single Phase)
(c) Terminal Cover of Meter: Rs. 200/-
(Poly Phase)
(d) Meter Body (Single Phase) Rs. 200/-
(e) Meter Body (Poly Phase) Rs. 500/-
(f) HT/EHT Metering Panel Rs.3000/-
(g) Cubical at Complex Rs. 200/-

9. Replacement of broken glass:


(Per Glass)

(a) Meter
(i) Single Phase Rs. 70/-
(ii) Poly Phase Rs. 200/-
(b) Meter Box Rs. 25/-

77
10. Attendance of fuse man

Charges for attendance of fuse man at Rs. 250/-


consumer's premises during any function
(Maximum 6 Hours.)

11. Change of meter

For changing meter only at the instance of Rs.35/-


the consumer where it is necessitated by (each)
temporary increase in consumption and
demand.

12. Labour charges for shifting of meter in the same


premises:

L.T. -Single Phase Rs. 100/-


Three Phase Rs. 200/-
H.T. - 11 kV Rs. 2000/-
33 kV Rs.2000/-
132 or 220 kV Rs.2000/-

13. Charges for alteration/shifting of service line

a) Single Phase LT line Rs. 100/m of line to be shifted


b) Three Phase LT line Rs. 150/ m of line to be shifted
c) 11 kV line charges Rs. 150/ m of line to be shifted
d) Conversion of LT 1phase to LT 3phase line Rs.75/m
e) Conversion of LT 3phase to 11 kV line Rs.55/m
f) 33 kV & above line Actual cost plus 50% overhead
Note:
i. Line charges indicated at (a), (b) & (c) above are inclusive cost of line
materials and overheads.
ii. For retrieved material of line (which may or may not be removed) a credit
@ 25%of estimated amount shall be allowed.

78
14. Charges for duplicate bill.

Category of Consumers Charges

(a) Duplicate copy of bill for LT supply Free for domestic consumers having LT
consumers. single phase supply.
Others: Rs. 5/- per copy
(b) Duplicate copy of bill for HT/EHT supply Rs.20/- per copy
consumers & consumers whose system of
supply is HT/EHT.

15. Cost of Meter Box / Panel

S. Particulars Amount in Rupees


N
1. Meter Box for LT Single phase meter 350/-

2. Meter Box for L.T. 3 phase meter (other 950/-


than S.N. 3)
3. Meter Box for L.T. 3 phase meter for 2000/-
medium industry
4. Meter Box/ Panel for HT /EHT supply 10500/-

16. Charges to be recovered for releasing temporary


connections

(1) Non- refundable part


(a) Fixed Charges (On the basis of Sanctioned Connected Load)

S. Particulars Charges
N
Upto 5 KW Rs. 250/- per connection
(i)
Above 5 KW & upto 25 KW Rs. 500/- per connection
(ii)
Above 25 KW & upto 50 KW Rs. 1,000/- per connection
(iii)
Connections on 11 KV or 33 KV Rs. 3,000/- per connection
(iv)

Note: Above Fixed Charges are inclusive of rent for CTs & CTPT Sets for one
month. In case the period of temporary connection is more than one
month, then the rent shall be charged on per day basis for the number of
days beyond one-month period.

79
(b) Charges towards line cost

S.N Particulars Charges


(i) LT Lines
(a) Single Phase Rs. 25/- per meter
(b) Three Phase Rs. 37.50 per meter

(ii) 11 KV single circuit line on 9 meter PCC Rs. 25,000/- per Km.
Poles
(iii) 33 KV single circuit line on 9 meter PCC Rs.1,00,000/- per Km.
Poles

(c) Charges towards transformer (if required)

(i) Transformer installation & removal charges: Rs 1000/-


(ii) Transformer Rent: 80% of normal charges, prescribed above

(2) Adjustable part


(a) Advance consumption charges to be worked out on the basis of
probable period of use of connection with minimum use of
electricity for 8 hours per day and at One and a half times
energy charges prescribed under respective tariff schedule for
corresponding category of permanent connection. The billing
shall be done on the basis of “Tariff for Temporary Supply”
under Part-III of “Tariff for Supply of Electricity.”

(b) In case of prepaid meter the advance consumption charges


towards energy consumption shall not be levied.

--------------

80
Annexure-1

Procedure for determination of connected load

The applicant shall furnish L-form for actual connected load as per
definition prescribed. However, for the purpose of levy of any charges under the
conditions of supply or charges for miscellaneous services or Tariffs for supply
of Electricity and also for deciding the supply voltage, the connected load shall
be determined as follows in case of LT consumers. The applicant is advised to
workout the load for sanction accordingly.
1. Bulb/Fan 60 Watt each
2. Tube Light 40 Watt each
3. Light Plug(5 Amp.) 60 Watt each
4. Television
(a) Colour 100Watt
(b) Black & White 60Watt
5. Power Plug(15 Amp.) 500 Watt each
6 Fridge 250 Watt
7. Desert Cooler 250 Watt
8. Geyser 1500 Watt
9. Air-Conditioner 1/1.5 Ton 1500 Watt/2200Watt
10 Water lifting pump 0.25HP or 0.5HP 180 Watt or 360 Watt(According to pump) or
according to the equipment’s original rating(Name
plate specification).
11 Arc/induction furnace 600KVA per ton capacity of furnace
12 Any other motor/device Rated capacity or as per testing

Note:
1. Total load for S.N.1 to 5 above, shall be considered with following
diversity:
a. Domestic-30%
b. Public Street Light-100%
c. Others-80%

2. If any equipment is connected with plug point, equipment's load or plug


point rating whichever is higher shall be taken. In such case, load of
plug point shall not be counted separately.
3. The higher rating of only one equipment shall be considered if both
Geyser and Air-conditioner are installed.
4. Load of fire protection equipments shall not be considered for
assessing the connected load.

81
vuqyXud & 2
t;iqj fo|qr forj.k fuxe fyfeVsM
lrdZrk tkap izfrosnu ¼vUrxZr izko/kku fo|qr vf/kfu;e 2003½

iqLrd la----------------------------------------------------- fnukad---------------------------------------------------i`"B la[;k -------------------------------------------------


1- cLrh dk uke--------------------------------- mi[k.M-------------------------[k.M-------------------------- o`Ùk ---------------------------------------------
2- miHkksDrk dk fooj.k----------------------------------------------------------------------------------------------------------------------------------------------------------
¼v½ uke o irk ----------------------------------------------------------------------------------------------------------------------------------------------------------------
¼c½ [kkrk la -------------------------- ¼l½ Js.kh------------------------------------------- ¼n½ Lohd`r Hkkj -------------------------------------------
3- ekSds ij mifLFkr O;fDr dk uke -------------------------------------------------------------------------------------------------------------------------------
¼iw.kZ fooj.k½ ,oa miHkksDrk ls laca/k --------------------------------------------------------------------------------------------------------------------------------
]4- LFkkfir ehVj dk fooj.k
1- ehVj ua- -------------------------------------------------------------------- 2- {kerk ¼,Eih;j½ -----------------------------------------------------------
3- pØ izfr ;wfuV------------------------------------------------------- 4- lh-Vh- vuqikr --------------------------------------------------------------
5- lh-Vh- xq.kkad -------------------------------------------------------- 6- Mk;y uEcj -----------------------------------------------------------------
7- fo|qr fcy gsrq xq.kkad ¼,e-,Q-½ ---------------------------------------------------------------------------------------------------------------------------
8- ehVj dk LFkku ,oa ÅapkbZ --------------------------------------------------------------------------------------------------------------------------------------------
5- ehVj dk iBu % ds-MCY;w-,p- ds-oh-,-,p-,e-Mh-vkbZ
v- fujh{k.k dk le; ----------------------------------------------------------------------------------------
c- iwoZ iBu ,oa fnukad ------------------------------------------------------------------------------------
6- ehVjksa dk fooj.k ckWMh lhy ua---------------------------------------------------------------- VehZuy lhy ua ------------------------------------
ehVj ckWDl lhy ua -------------------------------------------------------------------------------------------
7- ehVj esa fo|qr dusD'ku dh ------------------------------------------------------------------------------------------------------------------------------------------
fLFkfr ,oa ik;s x;s nks"k -------------------------------------------------------------------------------------------------------------------------------------------------
8- lfoZl ykbZu dh fLFkfr dk fooj.k ----------------------------------------------------------------------------------------------------------------------------
9- ik;s x;s fo|qr Hkkj dk fooj.k -------------------------------------------------------------------------
10- izfrfnu fo|qr miHkksx dh vuqefr vof/k ¼vkS|ksfxd dusD'kuksa gsrq½ ----------------------------------------------------------------------
11- tkap ds nkSjku ik;s x;s vU; nks"k ------------------------------------------------------------------------------------------------------------------------------
¼iw.kZ fooj.k lfgr½ -------------------------------------------------------------------------------------------------------------------------------------------------------------
12- vU; lk{; --------------------------------------------------------------------------------------------------------------------------------------------------------------------------
13- tkap vf/kdkjh }kjk fVIi.kh ------------------------------------------------------------------------------------------------------------------------------------------
14- miHkksDrk dh fVIi.kh ------------------------------------------------------------------------------------------------------------------------------------------------------
15- fujh{k.k ejss lkeus fd;k x;k ,oa tkp
a ifzronsu dh ifzr ikzIr dhA miHkkDsrk ;k mlds ifzrfuf/k ds gLrk{kj ¼i.wkZ fooj.k lfgr½

dk;kZy; lhy
¼tkap vf/kdkjh½
fu/kkZj.k@izkf/kd`r vf/kdkjh
t-fo-fo-fu-fy-

82
t;iqj fo|qr forj.k fuxe fyfeVsM vuqyXud & 3
^QnZ tCrh* lkeku fctyh pksjh
Jh -------------------------------------------------------------------------------------------- iq= Jh ---------------------------------------------------------------------------------------
fuoklh ------------------------------------------------------------------------------------------------------------iqfyl Fkkuk ---------------------------------------------------------
ftyk ------------------------------------------------------------------------ fnukad -----------------------------------------------------------------------
le; ----------------------------------------------------------------------- oh-lh-vkj- uEcj -------------------------------------------------------
:c: eksrfojku
1- Jh -------------------------------------------------------------------------------------- iq= Jh -------------------------------------------------------------
dkSe -------------------------------------------------------mez --------------------------------------fuoklh ----------------------------------------------------------
iqfyl Fkkuk ------------------------------------------------ftyk------------------------------------------
gky-------------------------------------- t-fo-fo-fu-fy -----------------------------------------------------
2- Jh ---------------------------------------------------------------------------------- iq= Jh -------------------------------------------------------------
dkSe ------------------------------------------------mez --------------------------------------fuoklh -----------------------------------------------------------------
iqfyl Fkkuk ----------------------------------------------------------------------------
gky------------------------------------------------------------------- fo-fo-fu-fy ----------------------------------------------------------
mijksDr eksrfojku ds le{k vkt fnukad ------------------------------------------------------------------------------------ks
eu ------------------------------------------ t-fo-fo-fu-fy----------------------------------------------Jh -----------------------------------------
------------------------------------ ds xkao@LFkku ---------------------------------- ds fctyh dusD'ku pSd djus ij ik;k
x;k fd mijksDr O;fDr ------------------------------------------------------------------------------------------------------------------------------------------
---- mDr O;fDr dk ;g d`R; fo|qr vf/kfu;e 2003 dh /kkjk 135 ds vUrxZr n.Muh; vijk/k gSA
otg lcwr ekSds ij ls -------------------------------------- lkeku lkFk yk, x;s ^fdV* dh lkexzh dh enn ls
tCr dj fu;ekuqlkj lhy eksgj fd;k x;k rFkk iz;ksx esa yk;h x;h eksgj vyx ls ^lhy* dh tkdj
fjdkMZ ij j[kh xbZA eu tkap vf/kdkjh }kjk ?kVukLFky dh QksVksxzkQh dh xbZA
3- gqfy;k fctyh pksjh midj.k
1-
2-
3-
4-
5-
leLr gktjku ds le{k ekSds ij QnZ eqfrZcdj leLr dks lqukbZ xbZ] lqu le> dj lgh eku gLrk{kj fd;sA
1-
2-

dk;kZy; lhy
¼tkap vf/kdkjh½
fu/kkZj.k@izkf/kd`r vf/kdkjh
t-fo-fo-fu-fy-
83
vuqyXud&4
t;iqj fo|qr forj.k fuxe fyfeVsM ekWMy QkeZ
u;s fo|qr lEcU/k ¼LFkk;h@vLFkk;h½ ds fy,@Lohd`r Hkkj c<kus vFkok ?kVkus@uke ifjorZu¼Lokeh
ogh½@dusD'ku VªkalQj ¼LokfeRo dk ifjorZu½@orZeku dusD'ku f'k¶V djus@orZeku dusD'ku dh Js.kh
esa ifjorZu bR;kfn ds fy, vkosnu i=

lgk;d vfHk;Urk ¼ ½
t;iqj fo|qr forj.k fuxe fyfeVsM]
---------------------------------A

1- vkosnd dk uke --------------------------------------------------------------------firk@ifr dk uke-------------------------------------------------------]


2- iwjk irk -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
3- VsyhQksu ua- ----------------------------------------------------eksckbZy ua- ----------------------------------------------------------------------------------------------
bZ esy ----------------------------------------------------------------------------------------------------------------------------------------------------------------
4- dusD'ku dh Js.kh
1- ?kjsyw 2- v?kjsyw
¼nqdku]dk;kZy;]gksVy]efUnj]vLirky]Ldwy] /keZ'kkyk gsrq½
3- d`f"k 4 y/kq m|ksx 5- e/;e m|ksx 6-fefJr Hkkj
7- lkoZtfud jks'kuh 8-o`gr~ m|ksx
5- vkosnd dh fLFkfr
1- edku ekfyd 2- fdjk;snkj 3 dCtsnkj
6- vkosnd dk izdkj
(i) u;k fo|qr laca/k &&&&&&& ------------------fdyksokV@gk-ik@dsoh, LFkkbZ@vLFkkbZ
(ii) Hkkj o`f)@?kVkuk &&&&&& [kkrkla- -------------- fdyksokV@gk-ik-ls ---------------fdyksokV@gk-ik-
@lafonk ekax --------------------dsoh, ls -----------------dsoh,
(iii) orZeku dusD'ku &&&&[kkrk l- -----------------f'kf¶Vax gsrq------------------------------ ls-----------------------dks
(iv) orZeku dusD'ku &&&&[kkrk la--------------------dk uke ifjorZu ------------------------ls ----------------------------- dks
(v) Js.kh ifjorZu &&&&[kkrk la- ----------------ds Js.kh esa ifjorZu gsrq ------------Js.kh ls --------------Js.kh esa A
(iv) orZeku dusD'ku &&&&[kkrk la- -------------- tks fd Jh ----------------------------------ds uke ls gS mls---------------
-------------- dk VªkalQj VªkalQj djus gsrqA
7- cSad [kkrs dk fooj.k&&&&&[kkrk-l- ¼cpr@pkyw½ -----------------------------------cSad dk uke-,oa 'kk[kk-----------------
¼iklcqd ds izFke o vfUre ysu&nsu ds i`"B dh izekf.kr QksVks izfr layXu djsaA½
8- layXu nLrkost &&&&&,y QkeZ@'kiFk i= fdjk;snkj@dCtsnkj gksus ij vuqcU/k i= vFkok
{kfriwfrZ dk i= edku ekfyd gksusij izek.k gsrq nLrkost

84
¼uke@Js.kh ifjorZu esa vko';drk ugha ½ igpku izek.k i=------------------------------------------------
rglhynkj }kjk tkjh izek.k i= ¼—f"k dusD'ku ds fy,½
¼eqf[k;k dk jk'ku dkMZ@MªkbZfoax ykblsal@ ernkrk dk igpku i=@vk;dj isu dkMZ½
9- ehVj LokfeRo vkosnd dk@t;iqj forj.k fuxe dk

10- eSaus bl vkosnu@ vuqcU/k izi= ds ihNs lHkh 'krsZ i<+ ,oa le> yh gSA bu lHkh 'krksZ esa rFkk **fo|qr vkiwfrZ
gsrq 'krsZ ,oa fucU/ku&2004 ** (TCOS) dh vU; 'krksZ ls eSa lger g¡waA bl izkFkZuk i= esa dksbZ Hkh xyr lwpuk
nsus ij vuqcU/k gV ldrk gS] ;fn fo|qr lEcU/k ns fn;k x;k gS rks bl vk/kkj ij fo|qr lEcU/k dkVk tk
ldrk gSA eSa vius fo|qr fQfVax dh Loa; lqj{kk ,oa ns[k js[k d:axk vkSj lqj{kk fu;eksa dk ikyu d:axkA

lk{kh ds gLrk{kj vkosnd ds gLrk{kj

uke ------------------------------------------------ uke --------------------------------------------------------------

irk ------------------------------------------------- irk --------------------------------------------------------------


-------------------------------------------------------------
fnukad ---------------------------------------------------------------------------- fnukad ----------------------------------------------------------------------------

&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

dk;kZy; mi;ksx gsrq %& vkosnd }kjk tek djkbZ xbZ jkf'k ¼lgk;rk gsrq ihNs Øe la[;k 1 o 2 ns[ksa½

1- izkFkZuk i= 'kqYd ------------------------------------------------------------------------------------------------------------------


2- fo|qr ykbZu@l;a=@lfoZl ykbZu ds fy, jkf'k --------------------------------------------------------------------------------------------
3- ehVj ckDl dher ------------------------------------------------------------------------------------------------------------------
4- ehVj lqj{kk jkf'k ------------------------------------------------------------------------------------------------------------------
5- fo|qr miHkksx lqj{kk jkf'k ------------------------------------------------------------------------------------------------------------------
6- vfxze jkf'k - ------------------------------------------------------------------------------------------------------------------
7- vU; ------------------------------------------------------------------------------------------------------------------

;ksx----------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------

85
vkosnu Hkjus gsrq lgk;d tkudkjh
vkosnu@vuqcU/k ds Øe la[;k 6 ¼i½ esa ¼vkosfnr lEc) Hkkj dh x.kuk fuEukuqlkj djsa½

Ø-l- Hkkj dk o.kZu la[;k okVst dqy okWVst


1 2 3 4 5 = (3x4)

1 cYo@Qsu@ykbZV Iyx
¼5 ,Eih;j½ 60 okWV
2 V~;wc ykbZV 40 okWV
3 Vsyhfotu dyj @';ke 'osr 100 okWV@60 okWV
4 ikoj Iyx ¼15 ,Eih;j½ 500 okWV
5 fÝt@dwyj 250 okWV
6 xhtj 1500 okWV
7 ,;j daMh'kuj 1 Vu @1-5 Vu 1500@2200 okWV

uksV %&
1- u;s dusD'kuksa ds vfrfjDr vU; vkosnuksa ij izkFkZuk i= 'kqYd ns; ugha gSA
2- Hkkj ?kVkus ]orZeku dusD'ku f'kf¶Vax ]dusD'ku ifjorZu¼ VªkalQj ½ gsrq ¼iwoZ dusD'ku drkZ
}kjk lgefr gksus ij ½ lqj{kk jkf'k ns; ugh gSA
3- nLrkost layXu djsa& ifjofrZr LFkku ds LokfeRo ds nLrkost dh çfr

i. ,y QkeZ & ifjlj esa fctyh dh fQfVx fo|qr vf/kfu;e 2003 ds vuq:Ik gS] dk lfVZfQdsV
ykblsUl/kkjh@ekU;rk çkIr Bsdsnkj dk ekU; gSA xzkeh.k {ks= gsrq 'kiFk i= ekU; gSA
ii. vkosnd ds fdjk;snkj@dCtsnkj gksus ij layXu fd;s tksus okys nLrkost dk çk:Ik & edku
ekfyd }kjk gLRkk{kj dj fn;s tkrs gS rks vuqcU/k i= layXu djuk gksxk vU;Fkk {kfriwfrZ ca/k i=
layXu djuk gksxkA

86
vkosnu@vuqcU/k dh 'krsZ

1- eSa@ge fo|qrkiwfrZ dh ek=k ds ekiu ds fy, vko';d ehVj pkgrk


gWw@pkgr gSa eSa@ge esjh@ gekjh ifjlj ij fuxe ds vf/k"Bkfir ehVj
rFkk vU; miLdjksa dks gq;h fdlh Hkh gkfu {kfr ds fy, iw.kZr% mŸkjnk;h
gwWxk@gksaxsA

2- eSa@ge vkiwfrZ dh izkjEHk.k frfFk ls de ls de ,d o"kZ dh vof/k ds


fy, okLrfod iz;kstukFkZ fo|qrkiwfrZ ysus ds fy, opuc) gwwW@gS
¼vLFkkbZ vkiwfrZ ds ekeyss esa &&&&&& vof/k ds fy, ½ rFkk vxzsŸkj
eSa@ge ml vkiwfrZ ds fy, le;&le; ij iz;ksT; VSfjQ njksa ls
Hkqxrku ds vfrfjDr ,sls leLr izHkkjksa tks fd vkiwfrZ gsrq 'krksZ ,oa
fucU/kuksa esa vUrfo"V izko/kkuksa ;k fdUgh vU; fu;eksa fofu;eksa ds
vuqlkj esjs@gekjs }kjk ns; gksaxs] dk Hkh Hkqxrku djus ds fy, lger
gWw@gSA

3- eS@ge lger gWwW@gS fd eq>s@ges@esjh@gekjh ifjlj ij vf/k"Bkfir


lfoZl ykbu ;k miLdj ls fdlh vU; vkosnd dks fo|qrkiwfrZ ds fuxe
ds vf/kdkj ds lEcU/k esa fdlh Hkh le; dksbZ vkifŸk ugha gksxhA

4- eSa@ge fuxe }kjk lwfpr izfrcfU/kr ?k.Vksa ds nkSjku fo|qr ÅtkZ dk


mi;ksx u djus ds fy;s lger gw¡@gSA

5- dusD'ku fn;s tkus dh n'kk esa ;g vkosnu i= dusD'ku ds fn, tkus dh


frfFk ls bls u, vuqcU/k }kjk izfrLFkkfir dj fn;s tkus rd ;k tc rd
bls fo|qrkiwfrZ ds fy, 'krZsa ,oa fucU/ku&2004 ¼la'kksf/kr½ ds izko/kkuksa ds
vuqlkj lekIr dj fn;s tkus ds le; rd vuqcU/k le>k tk,xkA o`gn
vkS|ksfxd Js.kh ds fy, vkosnd ls tc Hkh ,slk djus ds fy, dgk tk,
fuxe ds lkFk izi= ¼vuqyaXud&5½ esa i`Fkd vuqcU/k fu"ikfnr djsxkA

6- ;g vuqcU/k fo|qr dh vkiwfrZ gsrq 'krZ ,oa fucU/ku &2004 ¼la'kksf/kr½


rFkk le; &le; ij izofrZr fo|qrkiwfrZ gsrq njsa] tks bl vuqcU/k ds vax
gksaxs] ds leLr izko/kkuksa ds lanHkZ esa i<k o le>k tk,xkA fo|qr
vf/kfu;e] 2003 ds lac) izko/kku rFkk mlds vUrxZr cuk;s x, fu;e
rFkk fofu;e vFkok mlesa vuqorhZ la'kks/ku ;k vk'kks/ku]iz'kklh izko/kku
gksaxsA
87
vuqcU/k& i=
¼10 : ds ukWu T;wfM'k;y LVkWEi isij ij ½

;g izekf.kr fd;k tkrk gS fd eSuas ;g ----------------------------------------------------------------


----------------¼LFkku dk iw.kZ fooj.k½ tks fd uxj ifj"kn @vU; LFkkuh; fudk; --------------
----------------------esa fLFkr gS eSllZ@--------------------------------------------- Jh -------------------------
fuoklh------------------------------------------------- dks fdjk;s ij ns fn;k gS rFkk mDr Hkou esa
fo|qr dusD'ku nsus ij eq>s dksbZ vkifŸk ugha gSA eSa bl ckr dh xkjUVh nsrk gwW fd
tc Hkh fdjk;snkj ]edku@nqdku @ ----------------------------------------[kkyh djsxk rks bl
ckr dk iwjk &iwjk /;ku j[kwWxk fd fuxe dh jkf'k cdk;k u jgsaA ,slk u gksus dh
fLFkfr esa eSa Lo;a fuxe dh cdk;k jde dk nsunkj jgwWxkA

gLrk{kj fdjk,nkj lk{kh gLrk{kj edku ekfyd


----------------------------------------------------------------------------------------------------------

^^ Ñf"k Js.kh ds vkosndksa ls fy;s tkus okys


^^'kiFk i= dk izi=**
'kiFk i=
eSa@ge &&&&&&&&&&&& lqiq=@lqiq=h@iRuh Jh &&&&&&&&&&&&&&&& tkfr
&&&&&&&&& fuoklh xzke@'kgj &&&&&&&&&&&&&&&& 'kiFkiwoZd c;ku djrk
gWw@djrs gSa fd esjk@gekjk dqvka &&&&&&&&& xzke ds Hkw jktLo {ks= esa fLFkr gS rFkk
esjk@gekjk dqvka@cksfjax jktLo vfHkys[k ds vuqlkj [kljk ua0 &&&&&& esa fLFkr gS vkSj
;g [ksrh ds dk;Z esa gh mi;ksx esa fy;k tkrk gSA bl dq,a o [ksr dk eSa@ge Lo;a gh ekfyd
gWw@gSaA bl 'kiFk i= esa mYysf[kr dksbZ Hkh rF; xyr ik;k tkrk gSa rks mlds fy, esjh@gekjh
ftEesnkjh jgsxhA

vkosnd ds gLrk{kj
88
{kfriwfrZ ca/k i=
¼100 : ds ukWu T;wfM'k;y LVkWEi isij ij ½

tSlk fd eS----------------------------------------------iq=@ifRu Jh -----------------------------------------'mez --------


----------o"kZ fuoklh-------------------------us lgk;d vfHk;Urk -------------------------------t-fo-fo-fu--------
-----------------ds dk;kZy; esa fo|qr dusD'ku gsrq vkosnu fd;k gSA tSlk fd ----------------------
t-fo-fo-fu- us mDr -----------------------fLFkr edku@nqdku----------------------dks esjs }kjk
visf{kr fo|qr dusD'ku ds fy, edku @nqdku dh lgefr eakxh gSA
tcfd eSa edku@nqdku ekfyd lgefr i= izLrqr djus esa vleFkZ gwW pwWfd t-fo-fo-
fu]us bl lEcU/k esa eq> ls fyf[kr opu pkgk gS vxj eSa vkSj edku@nqdku efkyd
ds e/; bl fo|qr dusD'ku ls lEcU/k esa vxj fdlh U;k;ky; ds le{k fookn
mRiUu gksrk gS rks fuxe bl ekeys esa 'kkfey ugha gksxk fQj Hkh fuxe dks bl
dkj.k gqbZ fdlh Hkh izdkj dh {kfr@[kpksZ dh {kfriwfrZ djus dk eSa opu nsrk gwWA
vr% ;g vuqcU/k edku @nqdku ekfyd dh fcuk lgefr ds fuxe }kjk eq>s mDr
ifjlj esa dusD'ku fn;s tkus gsrq lk{; fd;k tk;sA eSa opu nsrk gWw fd fuxe dks bl
lEcU/k esa gq, okndj.k ds dkj.k gqbZ lHkh izdkj dh gkfu;ksa @ {kfr;ksa ,oa [kpsZ dh
{kfriwfrZ dk opu nsrk gwWA

LFkku lk{kh dk uke ¼ fu"iknd ds gLrk{kj ½

fnukad irk

89
Checklist for completed Application Form

Activity Yes/NO
1) Non-judicial stamp paper worth Rs. 10/- has been attached
?
2) (a) Proof of ownership of the premises: (any one of the following)

a) Title Deed (Registry)


?
b) Possession letter issued by Local Bodies or any other Government authority like
RIICO, Industries Deptt. etc. ?
c) In Rural areas, the certificate issued by Revenue authorities.
?
d) Mortgage deed
?
e) Patta
?
f) Sale deed
?
g) Allotment letter
?
h) Court order
?
i) Any other document (specify)
?
(b) Proof of tenant or occupier: (any one of the following)
?
3) Site map indicating location of the premises, metering equipments etc.
?
4) “ No Objection Certificate” (NOC) from Rajasthan Housing Board if the connection is desired in
RHB Colonies under categories other than Domestic & Non- Domestic. ?
5) “ L-form” (may even be furnished later on but before release of connection.)
?
6) Details of load for sanction
?
7) In case the connection is to be released on HT or EHT supply& the transformer is installed by
the consumer, a permission letter of Electrical Inspectorate (may even be furnished later on but
before release of connection.)
?
8) Amount of applicaton fee and other charges as per Part –II.
?
9) Amount of security as per Part –I and Part –II
?
10) Any other document

90
Annexure-5

JAIPUR VIDYUT VITRAN NIGAM LIMITED

Agreement for large industrial consumer

Applicable for consumers having connected load more


than 150 HP or demand above 125 MVA

(HT form of agreement is to be executed where the metering is at


consumer's premises and EHT Form of agreement is to be executed where
the metering is at RVPN/Nigam's sub-station)
Preamble

This Agreement made this------------- day of----------, 20----- between the


JAIPUR Vidyut Vitran Nigam Limited, (hereinafter called the 'Nigam' which
expression shall where the context so admit include its successors in office and
assigns) of the one part and ------------------ (hereinafter called the 'Consumer'
which expression where the context so admits shall include his heirs, executors,
administrators, legal representatives, successors in business and assigns, of
the other part.

Where as the consumer has requested the Nigam to supply him with
electrical energy at the consumer's premises situated at-------------and indicated
in red in the map attached hereto for purpose of------------------------------ and the
Nigam has agreed to supply to the consumer such energy upon the terms and
conditions hereinafter contained.

NOW IT IS HEREBY DECLARED AND AGREED AS FOLLOWS

(1) The Nigam shall give supply to the consumer for industrial purpose, at
the premises referred to above up to maximum demand of........KVA
(hereinafter called contract demand).

(2) The electrical energy so supplied shall be of three phase, alternating


current, at a declared voltage of ____________ between phases and at
a frequency of 50 (fifty) complete cycles per second at the terminals.

(3) The point of supply as well as the metering point shall be at the
Prasaran Nigam's / Nigam 's substation at _____________________.
(FOR EHT ONLY)
(4) This agreement shall subject as hereinafter provided, remain in force
for a period of one year in the first instance commencing from the date
of supply and shall remain in force till its termination.

Provided that either party shall be at liberty to terminate this agreement or


get his contract demand reduced by giving one month's notice in writing in
that behalf subject to completion of initial period of one year including notice

91
period. The consumer can also get his connection permanently
disconnected or get his contract demand reduced on the same day of
notice if he is ready to pay the fixed charges amount equivalent to one
month.

(5) If the consumer opts for open access then the contract for open access
shall be governed by relevant regulations.

[6] The consumer has agreed to bear stamp duty on this agreement.

In witness whereof I,_____________________(Name & designation)


__________________on behalf of the JAIPUR Vidyut Vitran Nigam Ltd., and
(Name & designation) on behalf of consumer, namely---------------------- have
hereunto set their signatures and the common seal the day, month & year first
written above.
Signed by the above named
in the presence of

Signature & Rubber Stamp


of the authorized representative of the Nigam
For & on behalf of-JAIPUR Vidyut Vitran Nigam Ltd.
1) (Name and Address).

2) (Name and Address).

Signed by the above named


in the presence of

Signature & Rubber Stamp on


behalf of consumer
1) (Name and Address).

2) (Name and Address).

The common seal is hereunto


affixed in the presence of

1) (Name and Address).


(Common seal of
the consumer)

a) (Name and Address).

92
Checklist for HT/EHT agreement to be executed by large industrial consumers

Activity
Yes/NO
(1) Agreement on Non-judicial stamp paper worth Rs. 10/- only
?
(2) Name, designation, consumer name have been filled up
?
(3) Consumer’s signatures and two witnesses thereof

?
(4) Consumer’s Common seal in case of companies registered under companies act,
otherwise rubber seal affixed and witness thereof. ?
(5) Details of connected load duly verified by concerned sub-divisional officer
?
(6) Site map indicating location of the premises duly marked with red ink the area of
supply, duly verified by concerned sub-divisional officer. ?
(7) Power of attorney (in case of partnership firms)
?
(8) Resolution of Board of Directors & power of attorney (in case of companies)
?
(9) Copies of this agreement- Complete sets (one original plus five copies)
?

93
Annexure-6
JAIPUR VIDYUT VITRAN NIGAM LIMITED

Requisition for Re- connection

The Assistant Engineer ( )


Jaipur Vidyut Vitran Nigam Ltd.,
________________________________ .

I/We hereby request the Nigam for Reconnection as per details

mentioned hereunder:-

1. Name of applicant __________________________________

(In block letters) __________________________________

2. Father's/Husband name __________________________________

3. Full address of the premises __________________________________

__________________________________

__________________________________

4. Account No. __________________________________

5. Service No. __________________________________

6. Category __________________________________

I/We also abide by the provisions contained in the Terms and Conditions for
Supply of Electricity –2004 and “Tariff for Supply of Electricity” before supply is
reconnected.

Date :-
(Signature of consumer(s))

94
Annexure-7

The State Government vide its notification No. F.15(4) Energy/2003 dated 28-
02-04 had prescribed the following rates for compounding:

Category/Nature of Service Rate at which the sum of money for compounding


is to be collected
1. Industrial Service :
a) Small Industrial Service Rs.2,000.00 per HP of sanctioned connected
load/connected load, whichever is higher.

b) Medium Industrial Service Rs.3,000.00 per HP of sanctioned connected


load/connected load or Rs.3,000.00 per KVA of
sanctioned contract demand/ maximum demand
during the month, whichever is higher, as the case
may be.
c) Large Industrial Service Rs.3,500.00 per KVA of sanctioned contract
demand/maximum demand during the month,
whichever is higher.
2. Non-domestic Service Rs.3,000.00 per KW of sanctioned connected
load/connected load, Whichever is higher or
Rs.3,000.00 per KVA of sanctioned contract
demand/maximum demand during the month,
whichever is higher, as the case may be, subject to a
minimum of Rs.3,000.00
3. Agriculture Service Rs.2,000.00 per HP of sanctioned connected
load/connected load, whichever is higher.
4. Other Service
a) Domestic Rs.2,000.00 per KW of sanctioned connected
load/connected load, Whichever is higher, subject to a
minimum of Rs.2000.00.

b) Bulk Supply for Mixed Load Rs.3000.00 per KW of sanctioned connected


load/connected load, whichever is higher or
Rs.3000.00 per KVA of sanctioned contract
demand/maximum demand during the month,
whichever is higher, as the case maybe.

95

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