TABLE OF CONTENTS

LIST OF FIGURES .............................................................................................. i

LIST OF TABLES ............................................................................................... iii
CONFIDENTIALITY NOTICE............................................................................. v
CONFIRMATION FORM ....................................................................................vi
ABBREVIATIONS.............................................................................................. vii
PROJECT OVERVIEW ...................................................................................... 1
ABOUT DEPLOYMENT GUIDE ........................................................................ 2

1 PHASE 1 - PLANNING.......................................................................................... 3

1.1 PROJECT GOVERNANCE .................................................................................... 4

1.1.1 Project Management Office (PMO) .......................................................... 10
1.2 PROJECT DEPLOYMENT STRATEGY .................................................................. 13
1.2.1 Project High Level Delivery Sequence Proposal ..................................... 13
1.2.2 Principles ................................................................................................... 15
1.2.3 Planning assumptions and constraints ..................................................... 15
1.3 PROJECT MANAGEMENT METHODOLOGY.......................................................... 16
1.3.1 The Contractor’s Project Management..................................................... 16
1.3.2 Contractor’s Project Organization and Management Group.................... 18
1.3.3 Organization and Management Representative ...................................... 19
1.3.4 Sub-Contractors for Contractors............................................................... 19
1.3.5 Progress Control ....................................................................................... 21
1.3.6 Communication Management................................................................... 23
1.3.7 Deliverable Management .......................................................................... 25
1.3.8 Risk Management ..................................................................................... 25
1.3.9 Document Management............................................................................ 34
1.3.10 Quality Management ............................................................................. 39
1.3.11 Logistics Management .......................................................................... 40
1.3.12 Environment, Health & Safety (EHS) Control ....................................... 41

2 PHASE 2 - ROLLOUT ......................................................................................... 44

2.1 PROJECT MANAGEMENT .................................................................................. 44

 2.1.1 Project Progress Meeting ......................................................................... 45
2.1.2 Project Progress Report............................................................................ 45
2.1.3 Deployment Risk Matrix ............................................................................ 48
2.2 PROJECT DEPLOYMENT PLAN .......................................................................... 50
2.2.1 Charter for Deployment Plan .................................................................... 52
2.2.2 SMART Part 2 Site Location ..................................................................... 55
2.2.3 SMART Part 2 Implementation Timeline .................................................. 60
2.2.4 Project Deployment Requirement............................................................. 63
2.3 PROJECT SCOPE ............................................................................................. 64
2.3.1 Contractor’s Scope of Responsibilities ..................................................... 65
2.3.2 SMART Network System Scope............................................................... 72
2.3.3 Rollout Responsibility Matrix..................................................................... 88
2.4 PROJECT ROLLOUT PROCESSES .................................................................... 120
2.4.1 End to End Rollout Process .................................................................... 121
2.4.2 RNC and Security Platform Rollout Process .......................................... 122
2.4.3 Radio Access Network (RAN) Rollout Process...................................... 125
2.4.4 Transmission for Microwave and VSAT Rollout Process ...................... 130
2.4.5 Commercial Power Supply (CPS) Rollout Process ............................... 141
2.4.6 CCTV Surveillance Rollout Process ....................................................... 146
2.4.7 Process Activity for Installation, SAT and CoA ...................................... 150
2.4.8 Process Activity for Assignment Apparatus Application (AA) ................ 153
2.4.9 Process Activity for Commercial Power Supply (CPS) Application ....... 161
2.5 PROJECT DOCUMENTATION ........................................................................... 163
2.5.1 RNC Technical Site Survey Report (TSSR) ........................................... 165
2.5.2 RNC UAT Report .................................................................................... 165
2.5.3 RNC SAT Report..................................................................................... 166
2.5.4 RAN Site Survey Form and Checklist .................................................... 166
2.5.5 Technical Site Survey Report (TSSR) - RAN, Power, Transmission,
CCTV 169
2.5.6 Single Site Verification Report (SSV) ..................................................... 178
2.5.7 RF ATP Report ........................................................................................ 184
2.5.8 Single Site Optimization (SSO) .............................................................. 193
2.5.9 Power UAT .............................................................................................. 203
2.5.10 Transmission (Microwave or VSAT) UAT ........................................... 205
 2.5.11 CCTV UAT ........................................................................................... 214
2.5.12 Document Completion Report (DCR) ................................................. 214
2.5.13 Site SAT Report (RAN, Power, Transmission, CCTV) ....................... 215
2.5.14 Certificate of Acceptance (COA) – RNC............................................. 226
2.5.15 Certificate of Acceptance (COA) – RAN ............................................. 226
2.5.16 Site Activation Form (SAF).................................................................. 226
2.5.17 Rollout Project Tracker ........................................................................ 226
2.5.18 Backhaul Tracker................................................................................. 227
2.5.19 Permit to Work (PTW) ......................................................................... 227
2.6 PROJECT CLOSURE ....................................................................................... 227
2.6.1 Project Payment Term and Payment Milestone..................................... 230
2.6.2 The Contractor’s Obligations and Warranties ........................................ 235
2.6.3 Defect Liability Period (DLP) and Contractor’s Guarantee .................... 239

3 PHASE 3 - OPERATIONALISE ........................................................................ 242

3.1 OPERATION AND MAINTENANCE PROCEDURES ............................................... 243

3.1.1 After Sales Service/Maintenance/Technical Support............................. 244
3.2 NETWORK OPERATION CENTRE (NOC).......................................................... 249
3.2.1 Fault Management .................................................................................. 252
3.2.2 Trouble Ticket and Work Order Management ........................................ 253
3.2.3 Technical Helpdesk ................................................................................. 253
3.3 SECOND LINE SUPPORT SERVICE .................................................................. 255
3.3.1 Second Line Technical Support.............................................................. 255
3.3.2 Service Provisioning (Non end user) ...................................................... 255
3.3.3 Configuration Management .................................................................... 256
3.3.4 Release Management ............................................................................. 256
3.4 FIELD OPERATION SERVICES ......................................................................... 258
3.4.1 Core Equipment ...................................................................................... 259
3.4.2 BTS / NodeB ........................................................................................... 259
3.4.3 Transmission ........................................................................................... 260
3.4.4 Operations and Maintenance Working Structure ................................... 261
3.5 GOVERNANCE AND CONTROL MODEL ............................................................. 262
3.5.1 Proposed Governance Model ................................................................. 263
3.5.2 Meeting Practices & Reporting ............................................................... 264
 3.5.3 Roles & Responsibilities ......................................................................... 265
3.6 SERVICE LEVEL AGREEMENT ......................................................................... 267
3.6.1 Severity Level .......................................................................................... 269
3.6.2 Exemption Clauses for SLA Performance Measurements .................... 270
3.6.3 Service Level ........................................................................................... 271
3.7 TRANSFER PHASE ......................................................................................... 273
3.7.1 Staff Training and Skill Transfer ............................................................. 273
3.7.2 Trial Operation......................................................................................... 274
3.7.3 Final Verification and Acceptance .......................................................... 274
3.7.4 Handover ................................................................................................. 274
3.7.5 Knowledge Transfer ................................................................................ 275

4 APPENDICES .................................................................................................... 277

4.1 APPENDIX 1 – RNC TSSR ...............................................................................

4.2 APPENDIX 2 – RNC UAT REPORT....................................................................
4.3 APPENDIX 3 – RNC SAT REPORT ....................................................................
4.4 APPENDIX 4 – RAN SITE SURVEY FORM AND CHECKLIST ..................................
4.5 APPENDIX 5.1 – TSSR FOR RAN, POWER AND CTV ........................................
4.6 APPENDIX 5.2 – TSSR FOR MICROWAVE ..........................................................
4.7 APPENDIX 5.3 – TSSR FOR VSAT ...................................................................
4.8 APPENDIX 6 – SINGLE SITE VERIFICATION (SSV) ..............................................
4.9 APPENDIX 7 – RF ATP ....................................................................................
4.10 APPENDIX 8 – SINGLE SITE OPTIMIZATION (SSO) .............................................
4.11 APPENDIX 9.1 – POWER (RECTIFIER) UAT .......................................................
4.12 APPENDIX 9.2 – POWER (SOLAR DIESEL HYBRID) UAT .....................................
4.13 APPENDIX 10.1 – MICROWAVE UAT .................................................................
4.14 APPENDIX 10.2 – VSAT UAT ..........................................................................
4.15 APPENDIX 11.1 – RNC CCTV UAT .................................................................
4.16 APPENDIX 11.2 – RAN CCTV UAT .................................................................
4.17 APPENDIX 12 – RAN SAT................................................................................
4.18 APPENDIX 13.1 – RNC COA ...........................................................................
4.19 APPENDIX 13.2 – RAN COA............................................................................
4.20 APPENDIX 14 – SITE ACTIVATION FORM (SAF) .................................................
4.21 APPENDIX 15.1 – ROLLOUT PROJECT TRACKER ................................................
4.22 APPENDIX 15.2 – BACKHAUL TRACKER .............................................................
4.23 APPENDIX 16 – PERMIT TO WORK (PTW) .........................................................