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    Questionnaire: 1) How Do You To Know About HDFC STANDARD Life Insurance Co. LTD

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    Upendra Reddy
    The document is a questionnaire for a customer survey being conducted by B. Charan Singh for their summer project on "Customer Centricity" at HDFC Standard Life Insurance Co. Ltd. in Kurnool. The 15 question survey asks customers about how they learned of HDFC, the policy they chose, their satisfaction levels with allocation rates, awareness of policy details, preferred payment methods, and their agreement with various statements regarding the company's products, funds, charges, processes and customer service. The objectives are to understand customer centricity and satisfaction regarding HDFC compared to competitors, and to learn customer opinions on the products they purchased.

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    Questionnaire: 1) How Do You To Know About HDFC STANDARD Life Insurance Co. LTD

    Uploaded by

    Upendra Reddy
    27 views5 pages
    The document is a questionnaire for a customer survey being conducted by B. Charan Singh for their summer project on "Customer Centricity" at HDFC Standard Life Insurance Co. Ltd. in Kurnool. The 15 question survey asks customers about how they learned of HDFC, the policy they chose, their satisfaction levels with allocation rates, awareness of policy details, preferred payment methods, and their agreement with various statements regarding the company's products, funds, charges, processes and customer service. The objectives are to understand customer centricity and satisfaction regarding HDFC compared to competitors, and to learn customer opinions on the products they purchased.

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    The document is a questionnaire for a customer survey being conducted by B. Charan Singh for their summer project on "Customer Centricity" at HDFC Standard Life Insurance Co. Ltd. in Kurnool. The 15 question survey asks customers about how they learned of HDFC, the policy they chose, their satisfaction levels with allocation rates, awareness of policy details, preferred payment methods, and their agreement with various statements regarding the company's products, funds, charges, processes and customer service. The objectives are to understand customer centricity and satisfaction regarding HDFC compared to competitors, and to learn customer opinions on the products they purchased.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    27 views5 pages

    Questionnaire: 1) How Do You To Know About HDFC STANDARD Life Insurance Co. LTD

    Uploaded by

    Upendra Reddy
    The document is a questionnaire for a customer survey being conducted by B. Charan Singh for their summer project on "Customer Centricity" at HDFC Standard Life Insurance Co. Ltd. in Kurnool. The 15 question survey asks customers about how they learned of HDFC, the policy they chose, their satisfaction levels with allocation rates, awareness of policy details, preferred payment methods, and their agreement with various statements regarding the company's products, funds, charges, processes and customer service. The objectives are to understand customer centricity and satisfaction regarding HDFC compared to competitors, and to learn customer opinions on the products they purchased.

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    QUESTIONNAIRE

    Dear Sir/Madam,I am B.CHARAN SINGH pursuing MBA with marketing and HR specialization
    from PRABHATH INSTITUTE OF COMPUTER SCIENCES I am conductiong survey for
    summer project regarding “CUSTOMER CENTRICITY” in kurnool at HDFC STANDARD Life
    Insurance Co. Ltd.

    Kindly Answer following Questions

    Name: Age:

    Occupation: Mobile no:

    1) How do you to know about HDFC STANDARD Life Insurance Co. Ltd ( )

    a) Media b) FPA’s & SM’s c) Other Sources

    2) Which Policy have choosen in this company ? ( )

    a) Youngster b) Endowment plan c) Term assurance d) Heath Plan

    3) Are you satisfied with allocation rates of Policy ? ( )

    a) YES b) NO

    4) Are you aware of all the details regarding Policy? ( )

    a) YES b) No

    5) Do you Know about different policies at HDFC Life Insurance Co.Ltd. ( )

    a) YES b) No

    6) Which method have you preferred for the payment of Renewals ( )


    a) Cash method b) Online metod c) Cheque method
    7) In the Payment of policy renewal easy? ( )

    a) YES b) No

    8) Have you opted the switch Option provided by the company ( )

    a) YES b) No

    9) FPA’S provide up to data information regarding Net Asset Value NAV


    Do you agree with this statement?

    a) Strongly agree b) some what agree c) Agree d) disagree

    10) Are you aware of fund options available: ( )

    a) YES b) No

    11) Mortality Charges are satisfying the customer upto great extent? Do you agree
    With this statement? ( )

    a) Strongly agree b) some what agree c) Agree d) disagree

    12) Is the organization providing “Grace Days” for the payment of renewal?
    Have you satisfied with that? ( )

    a) YES b) No

    13) The Hospitality provided by the organization to customer satisfying up to


    What extent? ( )

    a) Greater extent b) Major extent c) Minor extent

    14) Have you taken any term plan? ( )

    a) YES b) No

    15) Policy Surrender Process is satisfying the customers’upto greater extent ? Do


    You agree with this statement? ( )

    a) Strongly agree b) some what agree c) Agree d) disagree


    OBJECTIVES OF THE STUDY

    1) To know customers centricity on insurance about HDFC STANDARD


    Life INSURANCE CO.LTD. and to identify the source of customer
    satisfaction on HDFC STANDARD Life INSURANCE Co.Ltd.with
    competitions.

    2) To know the customer satisfaction on the product that they have choose.

    3) To know the opinion of the customer about tha HDFC STANDARD Life
    INSURANCE CO.LTD.
    A project on

    “CUSTOMER CENTRICITY”

    With special reference to

    HDFC STANDARD LIFE INSURANCE COMPANY LTD.

    A Project Report Submitted to the Sri Krishna Devaraya University, Anantapur in Partial Fulfillment for
    the Award of the Degree of

    MASTER OF BUSINESS ADMINISTRATION

    Submitted By

    B.Charan Singh (MBA),


    (90357003)

    (2009 – 2011)

    Under the guidance of

    Sri AVS.Purshottam (BDM)

    Sri K Nagaraj (BDM)

    Sri T.Sheshadri Kiran MBA, (PhD)

    & Associate. Professor & H.O.D

    DEPARTMENT OF MANAGEMENT STUDIES

    PRABHATH INSTITUTE OF COMPUTER SEIENCES


    Parnapally,Nandyal, Kurnool (Dt.)

    Approved by A.I.C.T.E, New Delhi, and


    affiliated to S.K.University, Anantapur

    (2009-2011)

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