UNIVERSITY OF ZIMBABWE

FACULTY OF COMMERCE
INDUSTRIAL ATTACHMENT LOG-BOOK

NAME OF COMPANY/ORGANISATION: AGRIBANK

NAME OF STUDENT: YEUKAI JESCA BHUNU

REG NUMBER: RI58616C

DEGREE PROGRAMME: HBBSFINB

PERIOD OF ATTACHMENT: I YEAR

NAME OF SUPERVISOR: ALICE MAPFIZA

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 DATE- DESCRIPTION OF WORK TRAINEE COMMENTS&
2017: DONE RECOMMENDATIONS
JULY  Introduced to Corporate  Appreciation of the introductions
WEEK 1 banking Agribank Family in and the warm welcome by the
their divisions which includes department as they inculcated a
administration section, sense of belonging.
account opening and credit  Appreciate the ethics, policies of
section and relationship and
the organisation, the code of
management section.
 Introductions to the entire conduct and how the activities
departments in the same floor
are executed within the entity
as corporate banking.
 Imparted about the company’s and the organogram as well.
vision, mission and core  Compliment the corporate team
pillars, code of conduct, rules for providing on the job training
and regulations, the in capturing transactions during
Agribank’s profile in terms of the first week.
executives and its branch  Appreciation of the working
subsidiaries. environment that offers the
 Going through written code of newly selected calibre room to
conduct and rules governing learn and to apply their pre-
the use of company premises accrued skills to solve problems.
especially the credit policy.  Also gained a brief knowledge of
 Going through written Job the products offered under
Description on the credit corporate banking.
analyst role as it is the
Recommendations
Agribank platform I got.
 Performing RTGS and  Supplying necessary work
internal transfers for corporate gadgets in time to new recruits
clients. could enhance the bank`s
operations as the attaché could
not be incorporated in most of

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 the services because of the time
it took to offer a new machine.
WEEK 2  Appreciated the importance of
 Interacting with corporate
knowing your customers as
clients and receiving
opposed to the interaction at
instructions for certain
most branches at the banking
transactions
halls.
 Performing transactions on
 Got an appreciation of the
behalf of the clients such as
system the bank uses for
interbank transactions,
capturing all the clients`
internal transfers, ZIMRA
information and transactions
payments etc.
 Got an appreciation of the
 Preparing the corporate
empowerment desk and how it is
liquidity report daily
related to other departments and
 A meeting with the head of appreciated the way the head
corporate banking where I communicated, managers could
got a briefing of the make the tasks easier by being
National Financial approachable like that.
Inclusion Strategy, the
documentation and the
minutes of the recent
women thematic group
meetings shedding light on
my desk which was a recent
requirement by the RBZ
 Went through the bank`s
own financial inclusion
strategy, what they had

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 achieved and were yet to
 Moved to the credit
analysts` office and got a
briefing on filing
WEEK 3  Captured transactions  Appreciated the way the
 Got a portfolio of clients to department incorporated me into
send daily statements to and the operations more like
learnt how to extract and edit permanent staff rather than an
the statements attaché.
 Handling cliental queries and  Appreciate the bank`s Agriplus 2
logging them on the helpdesk minute accounts as they provide
where necessary convenience, are time serving
 Extract the transactional and meets the bank`s financial
journal for corporate banking inclusion objective.
 Opened Agriplus accounts for Recommendations
a client`s employees
 Trip to Muzarabani for  The bank has done a lot in

issuing pins and opening connection to financial inclusion

instant issuance accounts for but, just does not report it.

the residents as well as Communicating the conducted

assisting them in filling forms activities and success stories and

and explaining other linked further advertising the Agriplus

products such as mobile and account could boost the bank`s

telephone banking use reputation to the clients as well

as its compliance to RBZ
regulations.

WEEK 4  Created a call report for the  Applaud the department for

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 Muzarabani trip creating a conducive learning
 Opened additional agriplus environment
accounts  Appreciated the invitation to
 Opened corporate accounts attend a committee meeting
 Sent daily and monthly regardless of being a mere
statements to corporate clients attaché as it improved my
 Attended to cliental queries understanding of the desk, its

 Paid salaries on behalf of the importance and how it relates to

corporate clients to their other departments as all are

employees represented in the committee.

 Attended a financial inclusion Recommendations

 Manual salary payment method
committee meeting and noted
to agriplus accounts is time
down the action items.
consuming yet prone to errors as
there is no other party to
authorize the transactions.
creating an automatic system for
capturing the transactions or
processing them in batches could
be useful

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS&

RECOMMENDATIONS
AUGUST
WEEK 1  applaud the department`s
 Salary payments on behalf of
interaction with clients
corporate clients  got an appreciation of
loan availing system
 Extracting and sending daily
procedures and security
statements registering.

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  Preparing the liquidity report
Recommendations
 Opening agriplus accounts  Manual salary payment
 Opening corporate accounts method to agriplus
accounts is hectic with
 Performed FCB checks the increasing number of
 Capturing internal and RTGS clients, time consuming
yet prone to errors as
transfers there is no other party to
authorize the
 Processing ZIMRA payments
transactions. Quickening
 Processing loan drawdowns designing of the batch
processing system could
be convenient.
WEEK 2  Preparing the liquidity report  Appreciate the KYC
columns following the
 Opening agriplus accounts new requirements as
they assist in curbing
 Extracting and sending daily money laundering and
statements terrorist financing whilst
providing sufficient
 Capturing internal and RTGS details for borrowing
transfers clients
 Enhanced my knowledge
 Processing ZIMRA payments on ettiquecy which was
helpful in fostering
 Editing information on the existing
relationships with
corporate clients to meet the new clients.
RBZ KYC requirements

 Handling cliental queries and

logging them on the helpdesk
where necessary
 Extracting daily transaction
journals
WEEK 3  confirming journal transactions  Learnt the importance of
scrutinizing the daily
 Extracting and sending daily statements as they not
statements only provide account
activity and suspicious
 Capturing internal and RTGS transaction signs but,

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 transfers also pinpoints system
faults such as duplicates.
 Interacting with corporate clients Recommendations
and receiving instructions for  appreciate the instant
certain transactions issuance accounts but,
 Processing pin issue for clients` the process could be
debit cards more effective and live
 Handling client queries up to the name if the
departments opening
agriplus accounts could
have an application such
as the agency banking
agriplus one that
immediately registers a
client for mobile banking
and allows them to set
pins without the time
consuming process of
awaiting authorization.
 a T24 system upgrade
could reduce the system
challenges or rather
designing of a
completely new one for
capturing as the latter is
posing a number of
issues due to overloading
with the increasing
Merchant POS
distributions.
WEEK 4  Attend to queries  appreciate the system`s
 Opening corporate accounts storage of account
 confirming journal transactions information and
 Extracting and sending daily transactional activity
statements from day one enabling
 Capturing internal and RTGS the computation of
transfers interest and principal
 Interacting with corporate amounts paid from
clients and receiving previous periods and
instructions for certain amortization schedules
transactions extractions.
 Extracting balances and account  Learnt the importance of

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 information for certain time good communication
periods for clients` audit skills in boosting
confirmation purposes relationship banking

WEEK 5  Extracting account turnover  Appreciate the banking

operations. however,
reports
internet banking
 Manually paying salaries on behalf improvement to meet
cliental needs and
of company clients deliver could assist in
 Opening corporate accounts generating the brand
equity.
 confirming journal transactions
 Extracting and sending daily
statements
 Capturing internal and RTGS
transfers
 Processing ZIMRA payments

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS&

RECOMMENDATIONS
SEPTEMBER  Commend the
WEEK 1 department for trusting
 Extracting and sending daily
an attaché to represent
statements
the bank thereby creating
 Capturing internal and RTGS a sense of belonging to
transfers the bank.
 Extracting account turnover  Appreciate the fieldwork
reports of the desk from the
actual interaction with
 Manually paying salaries on behalf the clients understanding
of company clients their needs and
communicating the
 Opening corporate accounts services offered thereby
 extracting portfolio progress improving my
understanding of the

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 reports and preparing management market oriented
approach.
reports
Recommendations
 Attending a ZIMWORKS function  communicating
thoroughly to the market
on behalf of the bank
and utilizing the social
 Writing a report on the function media platforms at the
bank`s disposal could
help reach the market as
they seem to not be
aware of most of the
programs designed for
them.
WEEK 2  Extracting and sending daily  Was honored to attend a
statements committee meeting with
 Capturing internal and RTGS the CEO present and got
transfers to understand the
 Creating loans importance of the desk,
 Attended a meeting with a client how it relates with the
seeking funds for business other departments and
expansion the national financial
 Attended a financial inclusion inclusion strategy.
committee meeting and noted the
action items together with the
committee secretary
 Participated in a subcommittee
meeting, designing the
differentiating frills for the women
and youth cards
 Opened corporate accounts
 Opened agriplus accounts
 Linked corporate accounts to
Ecocash

WEEK 3  Sent daily and monthly statements  Appreciate the fieldwork

of the desk from the
to corporate clients
actual interaction with
 Attended a Zimbabwe Women`s the clients understanding
their needs and
Bureau Function and made a communicating the
presentation on behalf of the bank services offered

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  prepared a report on the ZWB Recommendations
 communicating
meeting proceeds
thoroughly to the
 Attended to clients` queries market, conducting
consumer awareness
 prepared circulars and provided programs and utilizing
feedback to the committee for the social media
platforms at the bank`s
launched women`s accounts disposal could help reach
the market as they seem
to not be aware of most
of the programs designed
for them.
WEEK 4  everything went
 Sent daily and monthly smoothly excluding the
statements to corporate clients balances sync as long as
 Capturing internal and RTGS the system was up.
transfers however, there were a lot
 Creating loans, limits and of backlogs from the
facilitating loan drawdowns days the bank
 Captured loan repayments experienced system
 Preparing the corporate banking challenges. A system
liquidity paper upgrade could help as
 Attended to cliental queries the temporary shutdowns
 Extracted amortization improves it temporarily
schedules for clients` audit for capturing purposes
confirmation purposes but, posting more
transactions which may
 Prepared loan balances,
eventually take longer to
accumulated interest schedules
process.
and hit limits for corporate
clients` audit purposes
 Prepared account turnover and
portfolio progress reports
 Paid salaries manually on behalf
of the corporate clients to their
employees
 Prepared an Empowerment
Desk work plan
 Moved in to the corporate
projects manager`s office

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 DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS&
RECOMMENDATIONS
OCTOBER  Followed up on the communications  Applaud the internal
WEEK 1 with alliance for the proposed life flow of information
insurance to be attached to the from the designing to
proposed cards the naming of the
 Got the Marketing Feedback from products
Designers on instant issuance  Appreciated the
Women and Youth cards and circulars sent
‘zambias’ considering the number
 assisted in drafting newspaper of applicants that were
adverts for the launched accounts visiting the bank
 Opened Agriplus accounts Recommendations
 had a meeting with a client seeking Engaging Internet banking
the RBZ Empowerment facilities service providers to make
 followed up a number of the program more
departments on the financial functional could improve
inclusion meeting deliverables the bank`s brand image in
 tracked down the corporate banking this technical age.
input on the account differentiating
frills
 had another subcommittee meeting
to further tailor the differentiating
frills on women and youth accounts
 Departmental meeting
WEEK 2  conducted a research on other  learnt the desk`s
banks` women desks structures, operations from other
products and facilities institutions and
 Assisted in creating the draft appreciated assisting in
empowerment policy drafting an operational
 followed up on the card designs and policy for the new desk
names and gave the feedback to the  Learnt the importance
financial inclusion committee. of FCB reports and
 Spearheaded accounts opening for world checks assessing
the empowerment desk facilities the 5Cs making up the
borrowing applicants lending criteria
 Attended the corporate managers`
meeting
 Worked on a credit appraisal for a

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 client seeking the empowerment
facilities
 Collected the FCB clearance records
and processed the appraisal
WEEK 3  Fronted the internet banking  Applauded the bank`s
registration for the empowerment efforts to educate staff
desk clients first of the internal
 Had meetings with a number of products indicating a
prospective borrowers explaining good internal flow of
the facilities and requirements information. However,
 Abetted in creating a financial it would even be better
inclusion roll out and other desk if the bank staff went
internal launch material preparation through the circulars
 circulated the draft policy among and were more
committee members in preparation receptive for better
for the next meeting cliental service
 followed up on previous meeting
action items

WEEK 4  attended a Product Development

Committee meeting and noted the
minutes
 attended the financial inclusion
committee meeting and noted the
editions in the policy and launch
material
 amended the draft policy and
followed up on its processing to the
Risk department
 prepared a draft agenda for the
official empowerment desk products
launch
 prepared the desk progress reports
 prepared travel memos
 followed up on instant issuance
women and youth cards designing,
production and configurations
 handling clients` queries
 discussions with prospective
empowerment funds borrowers

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 DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS&
RECOMMENDATIONS
NOVEMBER  had a series of meetings with  appreciated the bank`s
WEEK 1 financial inclusion
prospective borrowing clients
efforts. The bank could
however achieve
 Conducted financial literacy greater heights by
training sessions and awareness communicating the
programs for the ladies and youths developments and
in Kadoma and Bulawayo achievements in
 Opened Agriplus accounts empowering the
 Handled client queries formally marginalized
groups.
 Got a portfolio of clients to send
daily statements to

 finalized the agenda and material

for the internal launch of the
empowerment desk products and
facilities

WEEK 2  sent daily statements to corporate  Learnt of the portfolio

clients mix and risk rating in
 had discussions with prospective lending from the
clients corporate managers`
 received project proposals and meeting
worked on credit appraisals  Appreciated
 Attended the corporate manager` participating in the
meeting roundtable discussion
 Attended represented the bank on a on behalf of the bank
Stimulus round table discussion on and got an
women`s access to smart finance understanding several
 Prepared a report on the Stimulus parties` view of the
function financial sector
 followed up on other departments Recommendations
deliverables from the previous  The roundtable
financial inclusion meeting participants accused
the sector of not really
empowering the
marginalized by
charging the same rates

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 for all borrowers in
related categories with
different income levels.
The bank could source
funds from NGO
donors to extend credit
to these at lower costs
and also improve its
online and mobile
banking platforms to
access the untapped
markets and cater for
the sector taken over
by MNOs.
 Consumer awareness
programs need to be
enhanced as most of
the non-bankers had no
idea of the recent
transformations yet
strong followers of the
bank`s social media
pages.
WEEK 3  collected presentations for the desk  Applauded the HQ`s
products launch dissemination of
 noted the input from staff present in information in the
the meeting internal launch.
 prepared a report on the workshop However, the
proceedings branches` response lag
 followed up on the action items is too long considering
from the workshop the number of
 tracked down the number of applications and the
empowerment desk accounts response rate. Ensuring
opened that the branches
 prepared credit appraisals understand the
 after the adverts placed in importance of financial
newspapers, attended to a series of inclusion could help in
enquiries on the Empowerment elevating cliental
funds services of the formally
excluded parties.
WEEK 4  Received a number of proposals  learnt of the practical
and loan applications aspects in financial risk

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  worked on credit appraisals management through
 took the applications to the the bank`s risk sharing
responsible branches and directed a with Alliance insurance
number of applicants to branches and the registering of
 tracked the empowerment funds collateral security
disbursements under the risk
avoidance mitigation
techniques.
WEEK 5  Sent daily statements to corporate  Appreciated the visit
and interaction with a
clients
group of potential
 Had discussions with prospective clients thereby
adhering to the
clients National Financial
 Received project proposals and inclusion strategy
which in turn improved
worked on credit appraisals my communication
 Handled cliental queries skills.

 Made a presentation on behalf of

the bank at a Youth Expo at
Wadzanai Hall
 prepared a report on the Expo
proceedings

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS&

RECOMMENDATIONS
DECEMBER  had discussions with prospective  Appreciated the content
WEEK 1 clients enhancing the
 Extracting and sending daily compliance information
statements on curbing terrorist
 handling client queries financing and money
 received project proposals and laundering and applaud
worked on credit appraisals the HR department for

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  went through the compliance setting the test ensuring
manuscripts the personnel actually
 completed the compliance test read the manuscripts.
 followed up departments on however, making all
empowerment desk deliverables concerned parties
attend the training
session could prove to
be more effective
 Marginalized sectors
seem to be more keen
than the service
providers resulting in a
delay in meeting the
clients` demands.
Having branch
champions to
spearhead the
empowerment desk
products and services
disbursement could
help improve the
statistics.
WEEK 2  Followed up departments on  Applaud the
empowerment desk deliverables microfinance team,
 Extracting and sending daily corporate banking
account statements department and most
 had conferences with prospective branches out of Harare
clients for implementing the
 Received project proposals and launch information and
worked on credit appraisals assisting the clients.
Harare branches`
response lag is too
long.
WEEK 3
 Extracting and sending daily  The Agripay batch
account statements system is a more
 received proposals and worked on effective and efficient
credit appraisals way of processing
 Opening corporate accounts salaries into agriplus
 Capturing internal and RTGS account on behalf of
transfers corporate clients.
 Logging Agripay batch payments However, IT could

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 for corporate clients` salary make it more efficient
payments as it sometimes
 Processing ZIMRA payments malfunctions from the
 Processing loan drawdowns Paynet side.
 Went through loan applications and  System challenges
project proposals continuously affected
 Handling client queries clients` transactions
 Interacting with prospective hence a system upgrade
customers. could be useful.
 Extracting and preparing the
Empowerment desk deposit and
excess reports
 tracking down the number of
empowerment desk accounts
opened and the loans disbursements
 Attended the corporate managers`
meeting

WEEK 4  tracking down the number of  Branches` response rate

empowerment desk accounts to the empowerment
opened and the loans disbursements loan applications is
 Went through loan applications and pretty slow, there is
project proposals need perhaps of
 worked on credit appraisals developing shorter
 Handling client queries standardized templates
 Interacting with prospective for the loan
customers. applications and project
 Extracting and preparing the proposals
Empowerment desk deposit and  the T24 system and
excess reports Area electricity proved
to be major constraints.
upgrading the system
and ZESA substitutes
for all departments
could be useful in
maintaining the cliental
base even though costly
at the set up phase

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 DATE-2018: DESCRIPTION OF WORK TRAINEE COMMENTS&
DONE RECOMMENDATIONS
JANUARY  Extracting and sending  Marginalized sectors seem to be
WEEK 1 daily account statements more keen than the service
 Went through loan providers resulting in a delay in
applications and project meeting the clients` demands.
proposals Having branch champions to
 Worked on credit appraisals spearhead the empowerment
 followed un on instant desk products and services
issuance cards production disbursement could help
 reviewed and amended the improve the statistics.
desk work plan
 Extracting and preparing the
Empowerment desk deposit
and excess reports
 tracking down the number
of empowerment desk
accounts opened and the
loans disbursements

WEEK 2  Extracting and preparing the  Most proposals barely have

Empowerment desk deposit adequate information needs
and excess reports hence delays in the processing
 Tracking down the number as one will have to wait for the
of empowerment desk client to present the information.
accounts opened and the creating shorter applications like
loans disbursements the microfinance one exhausting
 Extracting and sending the information could aid the
daily account statements clients and improve the bank`s
 Worked on credit appraisals efficiency.
 Tracked down the financial
Facilities to Women and
Women Owned Businesses
as from 2016
WEEK 3  Extracting and preparing the  Branches` response rate has

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 Empowerment desk deposit improved and the statistics can
and excess reports now be reported to the RBZ as
 Tracking down the number the bank`s contribution to the
of empowerment desk national financial inclusion
accounts opened and the strategy.
loans disbursements  However, there is still need for
 Extracting and sending standardized application forms
daily account statements exhausting all necessary
 Worked on credit appraisals information for ease of
 Attended the corporate processing and guiding
managers` meeting prospective clients as the
number of applications are
increasing daily without any
corresponding increments in
staff.

WEEK 4  Extracting and preparing the  Appreciate the importance of

Empowerment desk deposit conducting a site visit to back up
and excess reports the proposal and get finer details
 Tracking down the number for loan processing.
of empowerment desk
accounts opened and the
loans disbursements
 Extracting and sending
daily account statements
 Worked on credit appraisals
 Tracked down the instant
cards production and
disbursements
 Attended the corporate
managers` meeting
 embarked on a farm visit for
loan application purposes
 prepared a call report for the
visit

Week 5  Extracting and preparing the  Learnt the actual contribution of

Empowerment desk deposit relationship banking in boosting
and excess reports the clientele as the customers
 Tracking down the number are still on board because of the
of empowerment desk handling by the team, receiving

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 accounts opened and the their daily statements and
loans disbursements queries attend too despite the
 Extracting and sending system challenges an internet
daily account statements banking failures.
 Worked on credit appraisals
 Prepared memos for
financial inclusion meetings
 Extracting and sending
monthly statements
 Handling client queries

DATE DESCRIPTION OF WORK TRAINEE COMMENTS&

DONE RECOMMENDATIONS
FEBRUARY  Extracting and preparing  Branches` response rate has
WEEK 1 the Empowerment desk significantly improved and the
deposit and excess reports statistics can now be reported to
 Tracking down the number the RBZ as the bank`s
of empowerment desk contribution to the national
accounts opened and the financial inclusion strategy.
loans disbursements However, there is still need for
 Extracting and sending standardized application forms
daily account statements exhausting all necessary
 embarked on a farm visit information for ease of
for loan application processing and guiding
purposes prospective clients as the
 Worked on credit number of applications are
appraisals increasing daily without any
 Extracting and sending corresponding increments in
monthly statements staff.
 Handling client queries
WEEK 2  Extracting and preparing Applaud the bank`s financial inclusion
the Empowerment desk efforts as the bank`s visibility in the
deposit and excess reports small segments and the informal sector
 Tracking down the number has significantly improved. However,
of empowerment desk there is still need for consideration of
accounts opened and the business viability and cash flow
loans disbursements lending over security as most of the
 Extracting and sending target population do not have tangible
daily account statements collateral security.
 Attended a financial

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 inclusion meeting with
RBZ
 embarked on a farm visit
for loan processing
purposes
 Prepared a farm visit call
report
 Worked on credit
appraisals
 Extracting and sending
monthly statements
 Handling client queries
WEEK 3  Extracting and sending  Appreciate the bank`s initiatives
monthly statements as it has reached another
 Extracting and preparing dimension in empowering the
the Empowerment desk disabled. however, it will be
deposit and excess reports beneficial for both parties to
 Tracking down the number improve on the financial
of empowerment desk literacy education of these
accounts opened and the parties to shift their mindsets
loans disbursements from the sense of entitlement to
 Attended a disabled the funds and improve their
networking meeting understanding of the financial
 Worked on credit packages available.
appraisals
 embarked on a farm visit
for loan processing
purposes
 Prepared a farm visit call
report
 Handling corporate clients
queries.

WEEK 4  Extracting and sending  Appreciate value chain

monthly statements management as it reflects the
 Extracting and preparing lacking areas and how the
the Empowerment desk finance institutions can bridge
deposit and excess reports in the gap with the local and
 Tracking down the number foreign market guaranteed for
of empowerment desk quality products.
accounts opened and the

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 loans disbursements
 Attended a beef and goat
value chain support
meeting for NGOs, MNOs
and financial institutions
 Attended the corporate
managers` meeting
 Worked on credit
appraisals
 Handling corporate clients
queries.

DATE DESCRIPTION OF WORK TRAINEE COMMENTS&

DONE RECOMMENDATIONS
MARCH  Extracting and sending daily  Learnt the important of
WEEK 1 statements amortization schedules in
 Extracting and preparing the splitting the RBZ and bank
Empowerment desk deposit income as well as for the
and excess reports customer convenience to meet
 Tracking down the number the scheduled payments, and for
of empowerment desk the penalty interest
accounts opened and the computations.
loans disbursements
 Worked on credit appraisals
 Handling corporate clients
queries.
 Preparing amortization
schedules
 Processing RTGS
transactions and ZIMRA
transfers
 Opening corporate accounts
 Reconciling POS accounts

WEEK 2  Extracting and sending daily  Learnt the significance of

statements financial literacy training
 Extracting and preparing the sessions even among
Empowerment desk deposit intellectuals as there is
and excess reports information asymmetry between

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

  Tracking down the number the financial sector and the
of empowerment desk prospective customers.
accounts opened and the  The bank could earn more
loans disbursements income if it could improve on the
 Worked on credit appraisals advertisements of its products as
 Handling corporate clients some areas still perceive it only
queries. as an Agricultural bank and
 Preparing amortization others without even the
schedules knowledge of the existence of
 Attended financial education the banks. Reaching formerly
sessions and prepared the excluded sectors could increase
reports for the financial the Agriplus, YES cards and
inclusion workshops. AWWSA Cards margin as well
as T24 accounts.
WEEK 3  Extracting and sending daily  Appreciate the system`s storage
account statements of account information and
 Went through loan transactional activity from day
applications and project one enabling the computation of
proposals interest and principal amounts
 Worked on credit appraisals paid from previous periods and
 Extracting and preparing the amortization schedules
Empowerment desk deposit extractions.
and excess reports
 tracking down the number of
empowerment desk accounts
opened and the loans
disbursements
 Preparing the RBZ claiming
reports for the empowerment
funds disbursed and drawn
from the bank`s own
resources.

WEEK 4  Extracting and sending daily  Leant of the importance of the

account statements 5Cs in lending and how character
 Went through loan actually contribute in decision
applications and project making despite the viability
proposals  Leant of the risk rating measures
 Worked on credit appraisals and how to apply them.
 Extracting and preparing the
Empowerment desk deposit

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 and excess reports
 tracking down the number of
empowerment desk accounts
opened and the loans
disbursements
 Reconciling the claimed
funds and processing new
claim reports for the new
disbursements under the
RBZ empowerment funds
disbursed and drawn from
the bank`s own resources.
 Handling corporate clients’
queries
 Liaising with a number of
existing and potential
corporate and empowerment
desk clients concerning the
bank`s operations as well as
loan enquiries.
 Preparing amortization
schedules
 Opening corporate accounts
 Reconciling POS accounts
 Capturing internal and
RTGS transfers
 Logging Agripay batch
payments for corporate
clients` salary payments
 Processing ZIMRA
payments
 Extracting account turnover
reports

DATE DESCRIPTION OF WORK TRAINEE COMMENTS&

DONE RECOMMENDATIONS

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 APRIL  Extracting and sending daily  Appreciate the bank`s financial
WEEK 1 account statements inclusion efforts. Learnt of the
 Went through loan monetary benefits of the strategy
applications and project apart from the Corporate Social
proposals Responsibility mandate and the
 Worked on credit appraisals value to customers.
 Extracting and preparing the  However, clients who are
Empowerment desk deposit referrals of the central bank have
and excess reports a sense of entitlement to the
 tracking down the number of offered packages and are not
empowerment desk accounts ready to comply to the bank`s
opened and the loans normal procedures. Improving on
disbursements financial education sessions could
 Reconciling the claimed help in shifting the applicants`
funds and processing new mindset and for them to
claim reports for the new understand the empowerment
disbursements under the concepts especially with
RBZ empowerment funds upcoming elections to reduce
disbursed and drawn from default risks and NPL levels.
the bank`s own resources.
 Handling corporate clients’
queries
 Liaising with a number of
existing and potential
corporate and empowerment
desk clients concerning the
bank`s operations as well as
loan enquiries.
 Preparing amortization
schedules
 Opening corporate accounts
 Reconciling POS accounts
 Capturing internal and RTGS
transfers
 Processing corporates` salary
payments
 Processing ZIMRA payments
 Processing tobacco payment
schedule on behalf of the
corporate clients paying their
growers.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 WEEK 2  Extracting and sending daily  Learnt of the importance of
account statements reports generating and record
 Went through loan keeping in financial analysis and
applications and project for managerial use apart from
proposals audit purposes.
 Worked on credit appraisals
 Extracting and preparing the
Empowerment desk deposit
and excess reports
 tracking down the number of
empowerment desk accounts
opened and the loans
disbursements
 Reconciling the claimed
funds and processing new
claim reports for the new
disbursements under the
RBZ empowerment funds
disbursed and drawn from
the bank`s own resources.
 Handling corporate clients’
queries
 Liaising with a number of
existing and potential
corporate and empowerment
desk clients concerning the
bank`s operations as well as
loan enquiries.
 Opening corporate accounts
 Capturing internal and RTGS
transfers
 Processing tobacco payment
schedule on behalf of the
corporate clients paying their
growers.
WEEK 3  Extracting and sending daily  Appreciate the bank`s agricultural
account statements initiatives even after it has
 Went through loan transformed into a commercial
applications and project bank. However, the paynet
proposals system needs improvements as it

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

  Worked on credit appraisals delays the schedules processing
 Extracting and preparing the leading to clients preferring
Empowerment desk deposit manual capturing by the bank
and excess reports personnel to the cheaper batch
 tracking down the number of processing alternative because of
empowerment desk accounts the delays despite the large
opened and the loans volume of transactions on each
disbursements schedule.
 Reconciling the claimed
funds and processing new
claim reports for the new
disbursements under the
RBZ empowerment funds
disbursed and drawn from
the bank`s own resources.
 Handling corporate clients’
queries
 Processed clients` audit
confirmations
 Liaising with a number of
existing and potential
corporate and empowerment
desk clients concerning the
bank`s operations as well as
loan enquiries.
 Opening corporate accounts
 Capturing internal and RTGS
transfers
 Processing tobacco payment
schedule on behalf of the
corporate clients paying their
growers.
WEEK 4  Extracting and sending daily  Appreciate the bank`s initiatives
account statements and participation in the Financial
 Went through loan Education mandate but, the bank
applications and project still has a long way to go to
proposals improve visibility considering
 Worked on credit appraisals what other institutions did during
 Attended the RBZ Financial the global money week.
Literacy and Consumer Partnering with NGOs and other
Protection Thematic Work institutions with similar mandates

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 group meeting. and the willingness to venture
 Extracting and preparing the into these untapped markets could
Empowerment desk deposit aid in actually delivering the
and excess reports service without incurring
 tracking down the number of significant costs.
empowerment desk accounts  There is also need for creating
opened and the loans evaluation material for the
disbursements effectiveness of the financial
 Reconciling the claimed education workshops and setting
funds and processing new targets for what the bank wants to
claim reports for the new achieve and how much it desires
disbursements under the to contribute to the National
RBZ empowerment funds Financial inclusion strategy.
disbursed and drawn from
the bank`s own resources.
 Handling corporate clients’
queries
 Liaising with a number of
existing and potential
corporate and empowerment
desk clients concerning the
bank`s operations as well as
loan enquiries.
 Opening corporate accounts
 Capturing internal and RTGS
transfers
 Processing tobacco payment
schedule on behalf of the
corporate clients paying their
growers.
 Processing corporates` salary
payments
 Processing ZIMRA payments
 Reconciling POS accounts
 Extracting account turnover
reports

DATE DESCRIPTION OF WORK TRAINEE COMMENTS&

DONE RECOMMENDATIONS

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 MAY  Extracting and sending  Leant of the strategies to minimize
WEEK 1 daily account statements delinquency and the importance of
 Extracting account turnover maintaining a positive relationship
reports with a client. Gained knowledge
 Went through loan on the microfinance risks and how
applications and project to mitigate and these and what the
proposals policy says on PEPs.
 Worked on credit appraisals  Also learnt of the practical value
 Extracting and preparing chain financing, what the bank has
the Empowerment desk been doing within the area and
deposit and excess reports how the desk can contribute
 tracking down the number towards that.
of empowerment desk
accounts opened and the
loans disbursements
 Reconciling the claimed
funds and processing new
claim reports for the new
disbursements under the
RBZ empowerment funds
disbursed and drawn from
the bank`s own resources.
 Handling corporate clients’
queries
 Liaising with a number of
existing and potential
corporate and
empowerment desk clients
concerning the bank`s
operations as well as loan
enquiries.
 Opening corporate accounts
 Capturing internal and
RTGS transfers
 Processing tobacco
payment schedule on behalf
of the corporate clients
paying their growers.
 Processing corporates`
salary payments
 Processing ZIMRA

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 payments
 Reconciling POS accounts
 Attended a loan officers
workshop.

WEEK 2  Extracting and sending  Learnt of the possible strategies in

daily account statements mitigating risks of lending to the
 Extracting and preparing youths and RBZ` s contribution to
the Empowerment desk the issues of collateral. Also
deposit and excess reports understood why the bank does not
 Tracking down the number normally assist greenfield projects
of empowerment desk and the importance of setting and
accounts opened and the adhering to certain standards.
loans disbursements  Learnt of the importance of
 Analyzing the financial networking, taking up
reports and notifying the responsibilities whole heartedly
responsible authorities of and excelling in whatever one is
the interest deviations from assigned in business and
the set all in rates as well as entrepreneurship.
the mis-captures of sector  The bank could improve its
codes distorting the visibility and overall impact by
information. improving its marketing and
 Reconciling the claimed making use of the existing
funds and processing new websites to communicate attended
claim reports for the new events, accomplishments and
disbursements under the existing products.
RBZ empowerment funds  The branches` knowledge of the
disbursed and drawn from empowerment funds and sector
the bank`s own resources. codes in capturing is relatively
 Handling corporate clients’ low, training seminars for the staff
queries could be helpful to minimize the
 Interacting with existing cliental complaints sent through
and potential corporate and the RBZ.
empowerment desk clients
concerning the bank`s
operations as well as
expounding facility
packages suitable for their
companies and projects.
 Capturing internal and
RTGS transfers

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

  Processing tobacco
payment schedule on behalf
of the corporate clients
paying their growers.
 Attended an RBZ Youths
thematic workgroup
 Attended a Women Excel
function on behalf of the
bank and prepared the
report
 Attended a Methodist
Youth Symposium where
the bank conducted a
financial literacy training
WEEK 3  Extracting and sending  Appreciate the importance of
daily account statements maintaining positive relationships
 Extracting and preparing with clients, meeting their needs in
the Empowerment desk time. Improving the Paynet system
deposit and excess reports could assist in processing the
 Tracking down the number tobacco schedules more effectively
of empowerment desk as batches as opposed to the
accounts opened and the current processing as singles.
loans disbursements
 Analyzing the financial
reports and notifying the
responsible authorities of
the interest deviations from
the set all in rates as well as
the mis-captures of sector
codes distorting the
information.
 Reconciling the claimed
funds and processing new
claim reports for the new
disbursements under the
RBZ empowerment funds
disbursed and drawn from
the bank`s own resources.
 Handling corporate clients’
queries
 Interacting with existing

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 and potential corporate and
empowerment desk clients
concerning the bank`s
operations as well as
expounding facility
packages suitable for their
companies and projects.
 Capturing internal and
RTGS transfers
 Processing tobacco
payment schedule on behalf
of the corporate clients
paying their growers.
 Worked on a loan
application
WEEK 4  Extracting and sending
daily account statements
 Processing credit appraisals
 Extracting and preparing
the Empowerment desk
deposit and excess reports
 Tracking down the number
of empowerment desk
accounts opened and the
loans disbursements
 Analyzing the financial
reports and notifying the
responsible authorities of
the interest deviations from
the set all in rates as well as
the mis-captures of sector
codes distorting the
information.
 Reconciling the claimed
funds and processing new
claim reports for the new
disbursements under the
RBZ empowerment funds
disbursed and drawn from
the bank`s own resources.
 Handling corporate clients’

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 queries
 Interacting with existing
and potential corporate and
empowerment desk clients
concerning the bank`s
operations as well as
expounding facility
packages suitable for their
companies and projects.
 Capturing internal and
RTGS transfers
 Processing tobacco
payment schedule on behalf
of the corporate clients
paying their growers.
 Worked on loan
applications
 Conducted a farm visit

DATE DESCRIPTION OF WORK TRAINEE COMMENTS&

DONE RECOMMENDATIONS
JUNE
WEEK 1

WEEK 2

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 WEEK 3

WEEK 4

DATE DESCRIPTION OF WORK TRAINEE COMMENTS&

DONE RECOMMENDATIONS
JULY
WEEK 1

WEEK 2

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 WEEK 3

WEEK 4

DATE DESCRIPTION OF WORK TRAINEE COMMENTS&

DONE RECOMMENDATIONS
AUGUST
WEEK 1

WEEK 2

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 WEEK 3

WEEK 4

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE: