BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

NAME CHIKWANDA AMY

STUDENT NUMBER N0172595R

AGRICULTURAL BANK OF ZIMBABWE LTD

(AGRIBANK)
LOG BOOK
SUPERVISOR’S DETAILS
Name Nicholas Matsengarwodzi
Contact details 0772257520/0712632501

DATE DESCRIPTION OF DUTIES PERFOMED ATTACHEE`S COMMENTS AND

RECOMMENDATIONS

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
 BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

OCTOBER  This helped me to be familiar with the

 I was presented to the E- workplace, be comfortable to ask
WEEK 3 banking staff and different questions and be confident to say my
21/10/2019 departments of the head views.
25/10/2019 office.  This also brought me a sense of
 Learnt and practiced proper belonging as it helped me to settle
bank etiquette and was told down quickly.
what is expected of me as an
employee in terms of values,
vision and mission of the
organization.
 Presented to the assets of the
bank that I was going to use.

Week 4  I was taught practically on  My T24 portal took time to be created

how to attend to the email of and as soon as this was done the
28/10/2019 the company as well as how system was upgraded so it was now a
01/11/2019 to attend to a telephone little different from the one i was
conversation when clients used to.
made phone calls.  I recommend that there should be
 I was also shown where and more time on teaching the attaché so
how to extract reports which that they understand everything not
are used when doing bank just read the notes that they write
reconciliations. when they are being taught.
 Taught practically on how to
prepare Agriplus
reconciliations, this also
included how to capture
funds using the T24 (Debiting
and crediting transactions).
 My email account for the
company was created and
was added to the department
group.
 My help desk was also
created, this is where client’s
queries are resolved.

 There was a challenge during the

 I was now familiar with most preparation of reports used for bank
NOVEMBER of the banking systems reconciliation due to the T24 system
thereafter. I did the upgrade.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
 BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

WEEK 1 preparation of daily Agriplus  Some queries on the helpdesk were

04/11/2019 reports for the transactions still being logged on the previous
08/11/2019 and reconciliations with attaches’ desk.
maximum supervision using  I recommend that the bank should
mostly the functions of close all accounts that were being
VLookup in excel. used by the previous attaché and also
 Started correcting errors inform the ICT department to assign
discovered in the reports queries to the new attaché so as to
from ZSS after Agriplus avoid confusion.
reconciliation was done i.e
debuting and crediting
customer accounts using T24
banking system.
 Transfer of Agriplus balance
pool from suspense accounts
and submitting the debuted
and credited transactions
schedules for authorization to
the supervisor for
accountability purposes.
 Attending the company’s
email in my outlook inbox.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
 BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 2  Daily preparation of Agriplus  Faced a challenged in the banking

11/11/2019 reports for the transactions concept that differs from the general
15/11/2019 and reconcilliations done. accounting concept that says we
 Correcting errors discovered debit the receiver and credit the
after Agriplus reconciliation giver. In the banking industry its debit
was done i.e debiting and the giver and credit the receiver, thus
crediting customer accounts vice versa with the accounting
using T24 BANKING SYSTEM. concept.
 Transfer of Agriplus balance  Refunds from other banks was
pool from suspense account. taking long than expected and clients
 Repaying client’s funds became impatient.
(Agriplus accounts which
were supposed to be credited
by incoming funds from other
banks or accounts)
 Introduced to Agriplus
queries ,the Agriplus queries
involved quite a number of
situation where clients lost
cards and have been issued
with new cards ,failed
zimswitch transactions done
by an Agriplus card ,failed
incoming rtgs and zipits

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 3  Daily preparation of Agriplus reports for  It was a bit challenging

18/11/2019 the transactions and reconciliations to notice that the
22/11/2019 done. system had
 Correcting errors discovered after automatically reversed
Agriplus Reconciliation was done i.e the transaction and
debiting and crediting customer reverse it again
accounts using T24 banking system. resulting in double
 Started refunding failed Agriplus refunds.
transactions which were not successful
(reversing the transaction), providing
templates to branches specifying the
information need to help clients.
 Capturing using T24 system and
submitting for authorizing the Agriplus
journal entries.
 Attending the company emails in the
attaché’s outlook inbox.
 Processing Agriplus queries on the help
desk for example downloading bank
statements, transferring funds from lost
or stolen card to new issued cards.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 4  Daily preparation of Agriplus reports for  No challenges faced.

25/11/2019 the transactions and reconciliations
29/11/2019 done.
 Correcting errors discovered after
Agriplus bank reconciliation was done
i.e debiting and crediting customer
accounts using T24 banking system.
 Processing RTGS and submitting to the
treasury office.
 Transfer of Agriplus balance pool from
suspense account.
 Consultant gentle follow ups to our
debtors (Other acquiring banks not yet
prefunded amounts to client)
 Processing Agriplus queries on the help
desk for example downloading client’s
bank statements,transferring funds
from lost or stolen cards to new issued
cards and activating Agriplus cards that
were not transacting.
 Attending to the company emails in the
attaches outlook inbox.

Week 1  There were many queries on my help Some queries were being
02/12/2019 desk and most of them were mobile logged
06/12/2019 internal transfers which either failed or On the help desk with
were duplicated. insufficient details of which
 Reconciliation of Agriplus transactions – they were needed for proving
the outstanding transaction had to br that the transactions had failed.
reposted to their respective accounts
depending on the reasons why they
were outstanding.
 Correcting errors discovered after the
Agriplus reconciliation was done i.e
debiting and crediting customer
accounts using T24 banking system.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 2  Reconciliation of Agriplus accounts- the  Sometimes extracting

09/12/2019 attaché requested the Agriplus reports statements was
13/12/2019 one of the reports was from ZSS and inconvenienced by the
the other one from T24. system and network
 Correcting errors discovered after problems therefore
Agriplus reconciliation was done i.e affecting the flow of
debiting and crediting customer work
accounts using T24 banking system.  The attaché was
 Processing failed Agriplus Zimswitch supposed to investigate
transactions. each and every
 Attending the to queries on the desk outstanding transaction
like transferring funds from lost cards to verify why it was not
to new ones, providing bank Agriplus appearing on the other
bank statements and processing the report and the
funds transactions were
many.

Week3  Daily preparations of Agriplus reports  There were so many

16/12/2019 for the transactions and reconciliations queries of mobile
20/12/2019 done. internal transfers and
some of them were
 Correcting errors discovered after being assigned to other
Agriplus reconciliation was done i.e peoples help desk.
debiting and crediting customer  The attaché faced a
accounts using T24 banking system. challenge of receiving
queries that were long
 Started Refunding failed Agriplus overdue after there
transactions which were not successful were reassigned.
(reversing the transaction).Providing
templates to branches specifying the
information needed to help clients.

 Capturing using T24 system and

submitting for authorizing the Agriplus
journal entries.

 Attending to clients Agriplus queries on

the help desk.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 4  Daily preparation of Agriplus reports for  No challenges faced.

23/12/2019 the transactions and reconciliations
27/12/2019 done.
 Correcting errors discovered after
Agriplus bank reconciliation was done
i.e debiting and crediting customer
accounts using T24 banking system.
 Processing RTGS and submitting to the
treasury office.
 Transfer of Agriplus balance pool from
suspense account.
 Consultant gentle follow ups to our
debtors (Other acquiring banks not yet
prefunded amounts to client)
 Processing Agriplus queries on the help
desk for example downloading client’s
bank statements,transferring funds
from lost or stolen cards to new issued
cards and activating Agriplus cards that
were not transacting.
 Attending to the company emails in the
attaches outlook inbox.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 1  I was trained on how to process daily  The task was easy since
ZIMSWITCH SETTLEMENT RTGS. the attaché was familiar
30/12/2019 with emailing
03/01/2020  Taught how to prepare ZIMSWITCH  It was challenging as
SETTLEMENT JOURNALS there were so many
 Taught how to capture funds using T24 things on the
(Debiting and Crediting transactions) application, however
 Taught how to prepare schedules used the attaché was able to
for authorisation of transactions adopt quickly
captured on ZIMSWITCH QUERIES.  the task was easy
since the attaché was
familiar with recording
of transactions

Week 2  Started Refunding failed ZIMSWITCH  It was a bit challenging

6/01/2020 transactions which were not successful to notice that the
10/01/2020 (Reversing the transaction). Providing system had
templates to branches specifying the automatically reversed
information need to help clients. the transaction and
 Sending queries for successful reverse it again,
ZIMSWITCH transactions in which the resulting in double
clients did not benefit. Clarifying branch refunds. Bank tellers
tellers as to the necessary solution to would also provide
solve failed transactions(Outbound insufficient information
queries to other banks) resulting in not
 Preparation of ATM payable account refunding
and instant banking suspense account  Failure to log the query
journal to the acquiring bank
 Capturing and authorizing the Journal due to insufficient
entries information such as
 Prefunding clients for successful missing merchant letter.
transactions where the client did not  The task was easy since
benefit. In this case other banks owes the attaché was familiar
us to it

 There is need for

authorisation for every

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

transaction made for

accountability purposes
 There was need to
make follow ups to the
other banks for the
prefunds made to the
client. Some banks are
ignorant and the
attaché is supposed to
make regular follow ups
Week 3  Attending to client’s queries on their  The other task were
13/01/2020 electronic transfers(Zimswitch easy to encounter since
17/01/2020 queries ,zip-it queries and online some of them were
enquiries) now in reiteration
 Communication skills
 Customer queries real-time were appreciated
communication with clients. especially when
communicating with
customers with
different attitudes
desperate for their
money

Week 4  Capturing and posting transactions  Leant to seek approval

20/01/2020 transferring funds from instant banking or authority when
24/01/2020 account to ATM payable account and processing all payments
preparing journal entries for such which requires specific
transactions individuals to authorize
 Updating RTGS registers of branches. certain types of
 Raising cheque vouchers. transactions. This add a
 Processing cash and RTGS payments layer of responsibility to
using T24 system accounting and banking
records by proving that
transactions have been
seen, analysed and
approved by
appropriate authorities.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 5  Refunds for failed ZIMSWITCH  The refund process was

27/01/2020 transactions were the transaction was now fast and accurate
31/01/2020 not successful when doing all tasks for
 Attending to client’s queries on their the week, since
electronic transfers-processing and everything was now a
submitting payments to the bank. reputation of what was
done the previous
 Preparation of ATM payable account weeks.
and instant banking suspense account  Preparation of journals
journal and capturing was now
 Preparation of Zimswitch refunds easy for the attaché as
journal entries( Funds returned back by it was repetition.
other banks for our clients)

Week 1  Eco cash bank reconciliations  Got more experience in

3/02/2020  Downloading the bank statement and communicating with
7/02/2020 the mobiquity report other banks as well as in
 Constructing the reconciliation diversity.
statement by comparing these reports

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 2  Extracting and sending daily Econet  There were some

10/02/2020 Statements to ECONET WIRELESS network challenges
14/02/2020 ZIMBABWE. with the internet.

 Attending incoming ecocash queries

that is registration,bank to wallets failed
transations and bank services.

 Capturing transactions using the

AGRIBANK T24 system for them to be
authorized

 Resolving bank service confirmed by

econet to have been done

 Consolidating ecocash bank statements

and econet statements.

Week 3  Register mobile banking transactions  Most of the tasks for

17/02/2020  Integrate ECOCASH and mobile banking
21/02/2020  Attending to the help desk query to
the week were easy to
resolve them do and didn’t require
 Capturing funds of clients debited in
error during transactions much effort except for
bank reconciliations
which needed more
attention to finish.
 I was still being
taught of which the
queries were too
many.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 4  Extracting and sending daily Econet  There were some

24/02/2020 statements to ECONET WIRELESS network challenges
28/02/2020 ZIMBABWE with the internet.

 Attending incoming ecocash queries

(i.e) registration, bank to wallets failed
transactions and bank services.

 3. Capturing transactions using the

AGRIBANK T24 system for them to be
authorized.
 Resolving bank services confirmed by
econet to have been done
Week 1  Attending to the help desk query to  At this moment I was
2/03/2020 resolve them. doing my work quickly
6/03/2020 and accurate though
 Capturing funds of clients debited in there was a little bit of
error during transactions. pressure and a lot of
work load.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 2  Attending incoming ecocash queries  No challenges faced

9/03/2020 (i.e) registration, bank to wallets failed
13/03/2020 transactions and bank services.

 Capturing transactions using the

AGRIBANK T24 system for them to be
authorized.
 Resolving bank services confirmed by
econet to have been done

Week 3  Had an assignment to verify bank to  There were no value

16/03/2020 wallet transactions not in mobiquity for dates for the
20/03/2020 February. transactions so it was
 Those who were not in mobiquity were difficult to trace when
to be captured manually. the transaction was
made.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

Week 4  Attending incoming ecocash queries  Most of the queries

23/03/2020 (i.e) registration and mostly bank to were caused by an error
27/03/2020 wallets failed transactions. of capturing
 Capturing transactions using the transactions which were
AGRIBANK T24 system for them to be rolled back from econet
authorized. the previous week.
 Resolving queries confirmed by econet  The queries were too
statements to have been successful many.
transactions.  I recommend that the
ecocash reconciliation
should be done by two
or more people so that
there are low chances
of making such an error.

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….
BANK AND BRANCH : AGRIBANK HEAD OFFICE HARARE

April and May

Lockdown

ATTACHEE’S SIGNATURE ……………INDUSTRIAL (BANKS) SUPERVISOR’S SIGNATURE ………………………………… COMPANY

STAMP
ACADEMIC (NUST) INDUSTRIAL ATTACHMEN SUPERVISOR …………………………….