COMPANY PERFORMANCE-GROUP II-rv

COMPANY
PERFORMANCE
UNIT 10
GROUP II
• Mediana Sandra Wijaya - 36239029

• Shelly Natasya - 36239009
• Theresia Stella - 30239016

• Ferdiana Meylani - 33239035
• Yolanda Cornellya - 38239045
§ Shella - 38239030 • Katarina Fransisca - 30239056 • Bernice Pasha - 32239133

Bank Central Asia ( BCA )
ü Bank Central Asia (BCA) is one

of the largest banks in
Indonesia, known for its retail
and corporate banking
services.
ü The bank offers a variety of

products and services,
including savings, loans,
credit cards, digital banking
services, and others.
ABOUT BCA
One of the keys to BCA's success is the implementation of an effective Management Account, where each
business unit is closely monitored to ensure optimal performance and appropriate resource allocation.
In the digital era, data has become a very valuable asset for BCA. This data is then used to develop more
personalized and relevant products and services, as well as to improve customer experience.
BCA's financial health is reflected in their strong Financial Account. This is important to maintain the trust of
customers and investors, as well as ensuring long-term business continuity.
Every year, BCA records significant revenue from various banking services, including loans, savings and
digital services. This success not only comes from the large number of customers, but also from product
innovation and operational efficiency. The profits generated by BCA are always consistent and have even
increased, reflecting the success of the business strategy implemented by management. As a Listed
Company on the Indonesian Stock Exchange (BEI), BCA has the responsibility to maintain transparency and
accountability.
Every year, BCA publishes a comprehensive Annual Report, providing a complete picture of financial
performance, operations and future strategy
Management Account : financial reports
produced for the business owners and managers, Losses : a one-time removal or decrease
generally monthly or quarterly, normally a Profit in a business resource or asset.
& Loss report and a Balance Sheet.
Listed Company : also known as a
Data : information that has been translated into a public company, is one whose shares
form that is efficient for movement or processing. are traded on a public stock exchange.
Financial Account : also referred to as financial statements Annual Report : a comprehensive

or financial reports, are formal records of the financial report detailing a company's activities
activities and position of a business, organization, or individual. throughout the preceding year.
Revenue : the total amount of income generated

by the sale of goods and services related to the
primary operations of the business.
Profits : the net income for a company or

revenue minus expenses.
What is The Meaning of
Company Performance ?
It can be defined as the ability of a business to implement

a strategy to achieve organizational objectives and is
considered as an important tool for businesses to
analyze how effective management is at achieving
business goals.
Financial
Persepectives
Customer
COMPANY Internal
Business
Persepectives PERFORMANCE Persepectives
Organizational
Capacity
Persepectives
FINANCIAL PERSEPECTIVES
There are four main types of financial accounts :
v Income Statement (Profit and Loss Statement)

This statement summarizes the revenues, expenses, and profits or losses of
a business over a specific period, usually quarterly or annually.
v Balance Sheet (Statement of Financial Position)
The balance sheet provides a snapshot of a company's financial position at a
specific point in time, usually the end of a fiscal period.
v Cash Flow Statement
This statement tracks the inflow and outflow of cash and cash equivalents
from operating, investing, and financing activities over a specific period
v Statement of Changes in Equity (Shareholders' Equity Statement)
This statement outlines changes in shareholders' equity over a specific
period, showing the movement in equity accounts such as retained earnings,
additional paid-in capital, and dividends
FINANCIAL PERFORMANCE
01 02 03 04 05
REVENUE EXPENSES NET INCOME CASH FLOW ASSET VALUE

BCA records BCA incurs After deducting BCA has strong BCA has significant
significant revenue expenses operating expenses cash flow from asset value, including
and interest expenses,
from various banking including staff operational activities, loans granted to
BCA consistently customers,
services such as costs, information demonstrating the
records and increases investments, and
loans, savings, and technology, and net profit annually, ability to generate
digital services other operational cash from core fixed assets such as
reflecting an effective branch offices
costs business strategy. banking activities
CUSTOMER PERSEPECTIVES
CUSTOMER SATISFACTION
1 BCA is committed to providing an excellent customer experience through service and technology
innovation
CUSTOMER RETENTION
2
BCA has a high customer retention rate, demonstrating strong customer loyalty to the bank.
MARKET SHARE
3 As one of the largest banks in Indonesia, BCA holds a significant market share across various
banking segments, including retail, corporate, and digital banking
BRAND STRENGTH
4 Effective marketing campaigns, sponsorship of various events and social activities, and a strong
presence on social media and other digital platforms help reinforce and maintain BCA’s brand
strength
INTERNAL PROCESS PERSEPECTIVES
INVENTORY CYCLE TIME
BCA has an efficient inventory management BCA has successfully reduced the cycle
system for banking hardware and software time for various banking services includes
faster loan processing, instant account
ORDERS
opening, and increased speed of digital
transactions
BCA has a quick and efficient order processing system,
QUALITY CONTROL
enabling customers to receive banking services such as
account openings, loan processing, and fund transfers swiftly
routine internal audits and strict regulatory
RESOURCE ALLOCATION compliance monitoring
Advanced technology is used to monitor and optimize

resource usage, ensuring that human and technological
resources are used efficiently and effectively
LEARNING / GROWTH PERSEPECTIVES
EMPLOYEE SATISFACTION EMPLOYEE TURNOVER EMPLOYEE SKILLS EMPLOYEE EDUCATION

Employees who meet or Employees who have BCA employees must Most BCA employees will
exceed their reached retirement have a strong benefit from a strong
performance targets may age or are eligible for understanding of the educational background in
be eligible to receive a retirement may choose variousbanking products related fields such as
performance bonus, to retire from the and services offered by finance, economics,
which can be an annual company the bank, including their accounting, management,
bonus, project bonus, or features, benefits and or other fields relevant to
other additional bonus terms the banking industry
STRUCTURE OF COMPANY
an individual, company, or SHARE HOLDER
institution that owns at least
one share of a company's
stock
DIRECTOR an individual appointed or elected

to handle a company's corporate
policy and strategy by
collaborating with other directors
a professional who takes a MANAGER

leadership role in an
organisation and manages a
team of employees
EMPLOYEE a worker that performs a specific

job for an employer in exchange
for payment
PREPOSITIONS
is a word that links nouns, pronouns, or phrases, to other words within a sentence
THANKS!
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COMPANY

• Mediana Sandra Wijaya - 36239029

• Theresia Stella - 30239016

§ Shella - 38239030 • Katarina Fransisca - 30239056 • Bernice Pasha - 32239133

ü Bank Central Asia (BCA) is one

ü The bank offers a variety of

Financial Account : also referred to as financial statements Annual Report : a comprehensive

Revenue : the total amount of income generated

Profits : the net income for a company or

It can be defined as the ability of a business to implement

v Income Statement (Profit and Loss Statement)

REVENUE EXPENSES NET INCOME CASH FLOW ASSET VALUE

Advanced technology is used to monitor and optimize

EMPLOYEE SATISFACTION EMPLOYEE TURNOVER EMPLOYEE SKILLS EMPLOYEE EDUCATION

DIRECTOR an individual appointed or elected

a professional who takes a MANAGER

EMPLOYEE a worker that performs a specific

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