COMMUNICATION

PLAN
Lyceum Nortwestern-
University

GUIDELINES ON THE
COMMUNICATION
DISSEMINATION AND
COVRAGE ON GRADUAL
REOPENING OF CLASSES
AND COMMUNICATION
PROCESS
2|Page

SECTIO DESCRIPTION PAGE

N NUMBER
1 INTRODUCTION

2 OBJECTIVES

3 NORMATIVE REFERENCE

4 SCOPE
5 LNU General Guidelines

6 LNU Action Plan Against COVID-19

6.2 Emergency Communication Procedures

6.2.1 Staff Contact Information
6.2.2 Quick Response Unit
6.2.3 Communications Template
7 Crisis Management Committee: Organizational Chart
7.1 Duties and Responsibilities

8 Adaptation of National Action Plan (NAP) Phase III

10 P-I-D-T-R Critical Tasks

11 Strategic Goal and Objectives

12 Operational Framework

TABLE OF CONTENTS

REVISION PART DITO

3|Page

1. INTRODUCTION:

As we plan for the opening of the 2020-21 school year, we remain committed to
providing an environment for our students that sustains dynamic, engaged learning and
that prioritizes the health, wellness, and safety of our community. Throughout our
planning process, we have relied on guidelines from the government and local public
health officials, recommendations from the LGU, and medical experts, pertinent laws that
cover data privacy and confidentiality of information. We have utilized these resources to
implement strategies and modifications to support a safer and healthy on-campus
environment when we are permitted to reopen for in-person learning and for the continual
communication and information holistic improvement.

It is important to emphasize that our plans and protocols for the reopening of
school and the months that follow will remain flexible and are subject to change in order
to comply with official updates and guidelines as they are issued and/or what is deemed
in the best interest of student safety and learning. In addition, as to further contain the
information and confidential matters that arises in the institution. As always, we will
share with you, in a timely manner, any updated plans or decisions that affect the
academic and non-academic sector and learning programs as conditions evolve.

2. OBJECTIVES

a. As the Communication Plan being a component of the Crisis Management

Committee, this manual shall be the reference for the processes and guidelines; in
accordance and compliance therewith to the CHED – DOH Joint Memorandum
Circular No. 2021 – 001, Guidelines on the Gradual Re-opening of Campuses of
Higher Education Institutions for Limited Face-to-face Classes during the COVID-19
Pandemic. This manual shall also cover other matters with relevance to
Communication and Information Dissemination.

b. To protect the fundamental human right of privacy, of communication while ensuring

free flow of information to promote innovation and growth. The Communication Plan
recognizes the vital role of information and communications technology in building a
secured and private; and its inherent obligation to ensure that personal information
and communications systems in Lyceum Northwestern University as a private sector
is secured and protected.
4|Page

c. The Communication Plan being directed by the School Head/President and delegated
through the Institutional Information Officer and its constituents shall ensure that its
duties and responsibilities are being executed accordingly from the provisions and
procedures of this Manual, to maintain a safe and secure environment, a well-
established communication and information system, a more confidential and discreet
way of handling confidential issues and matters that could possibly arise in Lyceum
Northwestern University.

d. After the Lyceum Northwestern University have determined that it is safe to address
face-to-face classes, and on-campus administrative operations, the arising issues and
crisis will be continually addressed and resolved with according to the provisions of
the Manual.

3. SCOPE
The Communication Plan covers internal and external crisis communications under
the responsibility and concerns of Lyceum Northwestern University. The
Communication Plan is limited to crises that impact the academic and non-academic
sector of the institution, especially its stakeholders.

4. NORMATIVE REFERENCES
 CHED – DOH Joint Memorandum Circular No. 2020 – 001
 Republic Act: 10173 – Data Privacy Act
5|Page

5. The Communication Plan Committee

5.1 Functions of the Communication Plan Committee – To administer and implement

the provisions of this Manual, and to monitor and ensure compliance of the Institution
with the national standards set for data protection in reference to R.A. 10173 also known
as the Data Privacy Act of 2012. The communication plan committee shall have the
following functions:

a.) Ensure the compliance of personal information controllers with provisions of this
Act;

b.) Receive complaints, institute investigations, facilitate or enable settlement of

complaints through the use of alternative dispute resolution processes, adjudicate,
award indemnity on matters affecting any personal information, prepare reports on
disposition of complaints and resolution of any investigation it initiates, and in
cases it deems appropriate.
c.) Publish on a regular basis a guide to all laws relating to data protection.

d.) Publish a compilation of agency system of records and notices, including index
and other finding aids.

e.) Propose legislation, amendments or modifications to the Communication Plan on

privacy and data protection as may be necessary;

5.2. Confidentiality - The communication plan committee shall ensure at all times the
confidentiality of any personal information that comes to its knowledge and possession.
6|Page

6. LNU GENERAL GUIDELINES

6.1. FOCAL PERSONS TO BE CONTACTED AND CONSULTED WITH:

To keep abreast with all the information and confidential issues arising under the
responsibility and concern of Lyceum Northwestern-University, the process of informing
the stakeholders and its employees shall be posted online thru the following criteria:

a. The contents and objectives of the information to be posted is to inform the students
and employees that the Communication Plan:
- Is an entirely separate entity of the institution that handles information with
confidentiality and professionalism.

- Has its considerate levels and degrees of graveness and lightness of information
being communicated, and that the necessary information shall be delegated to its
relevant constituents from the corresponding degree of the issues and matter
gathered.

- Is a more direct process that shall be directly addressed to the School Head/
President then will be relayed unto the pertinent Top Management concerns if
necessary e.g. (Human Resources Department, Student Affairs and Alumni
Relations Office..)

b. Online Information – to post the direct hotlines of the LNU Quick Response Unit
Committee and the hotline of the Institutional Information Officer thru:
- LNU - Facebook Page
- College Department Facebook Page
- Viber Communities of Lyceum Northwestern University
- Conduct of Webinars as Scheduled per College Departments

c. Offline Information –
- to keep available the student feedback and grievance forms to be found
at the Communication Centers. (To do a grievance or student feedback
form and be registered at the QA Office).

- Direct consultation at Institutional Information Officer and LNU

Quick Response Unit available at the moment.
-
7|Page

6.2. INDIVIDUAL HEALTH ASSESSMENTS AND CLINIC CONSULTATION

a. Employees – In general employees of the institution who are sick should not report to
the office. They shall notify the Institutional Information Officer or its constituents
about the matter.
In general, employees of the institution and students who are sick should not report to the
office and attend classes.
and arrange with his/her Manager if a WFH can be adapted depending on the condition of
the employee.

The employee should also seek medical advice and treatment through the different
methods below.

Due to the increasing number of cases in the country and the risk of contact with different
employees, consultations have been modified in order to protect both the employee and
the front liners.

6.2.1 Staff Contact Information

The Crisis Communications Committee role is responsible for developing appropriate
internal (staff) and external (partner/member/data user) messages to share regarding the
operation of face to face and blended classes, and administrative work issues at LNU.
The staff member serving in the crisis communications role will prepare a report and
debrief the School Head/ President on any emergency communications actions and
results.

6.2.2 Quick Response Unit in LNU Community

Role Name Contact Number (Updated)

Institutional Health Officer Dean Ellen Manzano 516-2432
Institutional Safety Officer Engr. Jose Ray Bautista 0917-128-5170
Institutional Information Princess Enemido 0943-706-7062
Officer
Council President Dean, Jonathan Espiritu 0915-404-8860
8|Page

6.2.3 Communications Template

Whether by telephone, email, or posts, the Crisis Communication Committee shall
include the following core elements in all crisis communications sent to staff or
partners/members/data users:
- Date/time of the update communication
- Brief statement of the emergent situation
- Brief statement of status and actions under way
- Expected resolution date/time (if resolution is indefinite, note as such) –
- Date/time of next expected update

7. CRISIS COMMUNICATION COMMITTEE ORGANIZATIONAL

CHART:

The Communication Plan Committee shall be headed by the School Head/President who
shall also act as the Chairman of the Committee. The Chairman shall be assisted by the Vice
President Chairman as the acting officer if so the Chairman grants and gives the authority for
assuming her position. They shall also be assisted by the Institutional Information Officer
and constituents, and the LNU Quick Response Unit Committee. Both shall be responsible
for (1) Data Processing Systems, (2) Communication and Dissemination Systems, and lastly
for (3) Policies and Planning,
9|Page