Assessment Task 2 of 2 Portfolio and Written Questions: Submission Information

Assessment Task 2 BSBPMG615 Manage program delivery
ASSESSMENT TASK 2 of 2
Portfolio and Written Questions
Qualification Code BSB61218
Qualification Name Advanced Diploma of Program Management
Unit Code BSBPMG615
Unit Name Manage program delivery
Submission Information
Student’s name Julimar Rodrigues dos Santos
AIS number 170683

DUE DATE RECEIVED DATE DAYS LATE
Submission dates / / / /
Results Summary - Assessor to complete

This assessment submission is: ☐ First ☐ Second ☐ AIP (Final)
Marks
Total marks 70 % Result
achieved
Fail Pass Credit Distinction High Distinction
< 50% ≥ 50% to < 65% ≥ 65% to < 75% ≥ 75% to < 85% ≥ 85%
 Satisfactory  Not Yet Satisfactory To re-submit by: / /
Assessors name Signature Date

_____________________________________  ________________ / /
Student Agreement
I have read and understood what is required of me to complete this assessment. ☒ Yes ☐ No
I understand the requirements of the assessment. ☒ Yes ☐ No
I agree to the way that I am being assessed. ☒ Yes ☐ No
I understand my right to appeal the decisions made in an assessment outcome. ☒ Yes ☐ No
Plagiarism declaration
In signing below, I declare that this assessment submission is of my own work and that it was not completed by any
other person. I have referenced resources and text throughout the submission. I have not plagiarized or copied any of
the assessment. I understand that if I am found to be in breach of this, disciplinary action may be taken against me as
outlined in the Student Assessment Policy which is available at www.aischool.edu.au.
Signature: Julimar Date: 19/03/2021
BSBPMG615-Assessment-2-V5 (3)
Australasia International School - RTO Code: 6251 CRICOS Provider Number: 02747G Page 1 of 28
Student Assessment Feedback

Assessor’s name:
Feedback:
Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided the appropriate feedback.
Signature:  Date: / /
Student’s feedback (optional)

Comments:
Declaration: I declare that I have been assessed in this unit, have been advised of my result and
provided with feedback. I have been advised of and am aware of my appeal rights.
Signature:  Date: / /
Introduction
This assessment task is the two of two tasks you are required to complete as part of this unit.
Students are reminded:

 To achieve a Satisfactory (S) result you will need to attempt all questions.
 Unanswered questions will cause the assessment to be Not Yet Satisfactory (NYS).
 A NYS assessment will need to be re-submitted before the end of the term.
 You are required to attend the Assessment Intervention Program (AIP) in Week 11 for any NYS
resulted assessment or assessments.
 Any assessment not attempted will be recorded as a withdrawn.
 By not achieving Satisfactory (S) result in all your assessments in the term you are at risk of not
completing your course.
 Assessments are graded using the following guidelines:
o If you do not submit an assessment you will be graded as Not Attempted (NA)
o Any percentage result under 50% will be graded as Not Yet Satisfactory (NYS)
o Any percentage result equal to or higher than 50% will be graded as Satisfactory (S)
o Assessment 1 & 2 must have a Satisfactory result to achieve overall Competency (C)
This assessment forms part of a suite of two assessments that you will complete in fulfilment of the
requirements for the unit BSBPMG615 Manage program delivery. You are required to complete all
tasks satisfactorily to demonstrate overall competence in this unit.
Assessment Task About this task

Assessment Task 1: Written Questions For this assessment task you are required to correctly
answer a series of short answer questions.
Assessment Task 2: Portfolio and For this assessment task you will:
Observation
 Participate in a meeting with Project
Stakeholders
 Develop a Project Proposal
 Develop a Risk Management Plan
 Develop a Project Evaluation System
 Respond to and Communicate Project Changes
Portfolio
As part of any unit of competency you study, you will be required to gain and demonstrate practical
skills that underpin the performance of the job tasks you will complete when you enter the project
management industry after your graduation. This task is designed to provide you with the opportunity
to showcase the skills you have gained as you have studied the unit BSBPMG615 Manage program
delivery by providing documentary evidence of a selection of work tasks you have completed. This
method of assessment has been selected because it is a simple and effective way of providing
evidence of the skills you have gained and your ability to use those skills to undertake specific
practical tasks.
Assessor Observation
As part of any unit of competency you study, you will be required to gain and demonstrate practical
skills that underpin the performance of the job tasks you will complete when you enter the project
management industry after your graduation. This task is designed to provide you with the opportunity
to showcase the skills you have gained as you have studied the unit BSBPMG615 Manage program
delivery and your ability to use them in a real-life situation. This method of assessment has been
selected because it is a simple and effective way of providing evidence of the skills you have gained
and your ability to use those skills in a work situation.
You are required to:

 Meeting with Project Stakeholders
 Develop a Project Proposal
 Develop a Risk Management Plan
 Develop a Project Evaluation System
 Respond to and Communicate Project Changes
You will demonstrate the skills and knowledge to:

 demonstrate analytical skills to assess program progress
 use communication skills to work with stakeholders effectively
 implement environment and performance evaluation skills to monitor and respond to changed
circumstances
 apply evaluation and review skills to assess program risks
 conduct negotiations to resource and fund the program
 use software and data analysis methods to structure program data
 prepare a program risk management plan.
Assessment context
Student’s Own Time
This assessment will take place in your own time once you have gained enough knowledge about the
subject matter to undertake this assessment. You are permitted to reference your learning materials
and undertake any additional research as you believe will benefit you. Your assessor will inform you of
the due date for this assessment and you are encouraged to record it below:
Due Date: _______________________________

OR
Class Time
Your assessor will provide a dedicated class session for completion of this assessment. You are
permitted to reference your learning materials and undertake any additional research as you believe
will benefit you. Your assessor will inform you of the class date for this assessment and you are
encouraged to record it below:
Due Date: _______________________________
Assessment evidence (deliverables)

You must submit the following evidence:
1. Observation checklist relating to group work activity.
2. Project Proposal
3. Risk Management Plan
4. Develop a Project Evaluation System
5. Copy of email outlining changes to a project.
This assessment task has been divided into five parts.

 Part A: Meeting with Project Stakeholders
 Part B: Develop a Project Proposal
 Part C: Develop a Risk Management Plan
 Part D: Develop a Project Evaluation System
 Part E: Respond to and Communicate Project Changes
Assessment task overview

This assessment task involves you managing a major ‘program’ within an organisation of your choice.
A ‘program’ is defined as a major project that consists of multiple projects (at least two projects) that
are running at the same time. You will be required to manage the program from its inception to at
least 50% completion. During this time, you will undertake several tasks, which have been divided into
different parts of this assessment task (below).
Before you can commence this assessment task you will need to engage an organisation for which you
can manage, or participate in the management of, a program. As a first option, you should engage the
AIS Business College or the AIS Beauty Salon and identify if you can be involved in any projects
running within those businesses. Alternatively, you can select another organisation provided all the
criteria of the assessment are addressed.
Part A: Meeting with Project Stakeholders (10 marks/ )

For this part of the assessment task, you will need to meet with the key organisational stakeholders to
gather information about a project and determine:
 funding and resource arrangements.
 project risks and risk management approaches.
The outcomes of the meeting will be used to develop a proposal on which funding for the program will
be requested and secured.
You will need to identify and meet with key stakeholders within your selected organisation. Your
assessor can help to arrange the meetings if required.
Your assessor will observe your performance during the meeting.
Before you start you can start this task, you will need to:
 Select an organisation on which to base this assessment task.
 Meet with the key stakeholders in the organisation and identify an appropriate group of
projects on which you can base this assessment.
 Download the Project Proposal and Risk Management Plan templates from Moodle (also
available in Appendix A and B). You can use these to prompt the conversation in the meeting
as it is these documents that you will need to complete as a result of this meeting.
During your stakeholder meeting, you will need to:

 Identify the details of the project. (2 marks)
 Identify the project goals. (2 marks)
 Identify the project risks. (2 marks)
 Identify and negotiate the funding requirements to achieve the project objectives. (2 marks)
 Identify and negotiate the resource requirements to achieve the project objectives. (2 marks)
What to submit:
 A copy of the observation checklist that will be completed by your assessor.
This project consists on making a plan to renew the AIS Beauty Salon technology trying to
increase the business incomes, and for that we want to utilise a $10.000 - $20.000 budget to
invest in new equipment and technology. We understand that some risks may occur as a
higher cost than expected and a non-adaptation of our employees to the changes. We’ll need
to design responsibilities and gather a team to do this project as precise as we can so we can
achieve the project goals.
Part B: Develop a Project Proposal (23 marks/ )

For this part of the assessment task, you will need to develop a Project Proposal (Appendix A), which
outlines the funding and resource requirements for the project. The Project Proposal will need to be
approved and signed off by the appropriate organisational stakeholder.
Before you start you can start this task, you will need to:
 Select an organisation on which to base this assessment task.
 Meet with the key stakeholders in the organisation and identify an appropriate group of
projects on which you can base this assessment.
 Download the Project Proposal template from Moodle (also available in Appendix A).
Your Project Proposal will need to:

 Outline the project to which the proposal relates. (3 marks)
 Outline the project goals. (2 marks)
 Outline the funding requirements to achieve the project objectives. (2 marks)
 Outline the resource requirements to achieve the project objectives. (2 marks)
 Include stakeholder approval. (14 marks)
What to submit:
 A copy of the Project Proposal.
Part C: Develop a Risk Management Plan (13 marks/ )

For this part of the assessment task, you will need to develop a Risk Management Plan using the
template provided in Appendix B.
Before you can start this task, you will need to:
 Download the Risk Management Plan template from Moodle.
Your Risk Management Plan document will need to:

 Business name and its summary (3 marks)
 Identify the project risks. (2 marks)
 Prioritise project risks. (2 marks)
 Identify project controls. (2 marks)
 Identify project contingency. (2 marks)
 Person Responsible. (2 marks)
What to submit:
 A Risk Management Plan that addresses the criteria outlined above.
Part D: Develop a Project Evaluation System (16 marks/ )

For this part of the assessment task, you will need to develop a system by which the project can be
monitored and evaluated.
You will need to document this system using the Project Evaluation System template (Appendix C).
Before you can start this task, you will need to:
 Download the Project Evaluation System template from Moodle.
Your Project Evaluation System document will need to:

 Project name and its summary. (2.5 marks)
 Document the metrics that will be used to evaluate the progress and success of the project.
(4.5 marks)
 Outline metrics for evaluating applicable legal obligations and regulatory obligations relevant
to the project. (4.5 marks)
 Outline metrics for evaluating applicable policies and procedures. (4.5 marks)
What to submit:
 A Project Evaluation System document which uses the templates provided.
Part E: Respond to and Communicate Project Changes (8 marks/ )

For this part of the assessment task, you will need to review the progress of the project against the
project evaluation criteria and identify changes that need to be made to the project to ensure it
achieves its objectives.
Once identified, you will need to communicate the required changes to the relevant stakeholders via
email. As part of that email, you will ask the stakeholder/s for feedback on your performance
managing the project so far. You will submit a copy of the response email with this submission.
Before you start this task, you will need to:

 Ensure that the project has been running for at least one week so that meaningful evaluation
can take place.
Your email must:

 Outline at least two changes that need to occur to ensure the project stays on track. (2 marks)
 Outline the reasons that the changes are required. (2 marks)
 Indicate the evaluation criteria the changes relate to. (1 mark)
 Ask for feedback on your performance managing the project so far. (1 mark)
What to submit:
 A copy of an email that meets the criteria outlined above.
 A copy of the stakeholder’s email containing the feedback on your performance managing the
project. (2 marks)
Dear Stakeholder,
After reviewing and evaluating all the procedures and the progress of the project so far, there will be
needed a change in the plan to achieve our initial objectives. The financial report of products costs
has shown that our initial budget does not attend to the financial resources needed to complete all
the investments, therefore we need to make a budget review and get new resources in compliance
with the actual costs of the project.
Also, after analyzing the feedback from our staff I concluded that some of the employees have not
shown adaptation to the new technologies and due to it we will need to provide personal training for
them and support them to feel comfortable about the changes.
I hope forward for your feedback about my performance managing the project so far and for your point
of view about the changes listed.
Best regards,
Julimar Rodrigues – Project Manager
Observation Checklist Part A: Meeting with Project

Stakeholders (10 marks)
Session(s) observed:
During your observation of the student’s What did you observe to support this
participation in the group work activity, did the conclusion?
student:
1. Identify the details of the ☐ Yes ☐ No

project. (2 marks)
2. Identify the project goals. ☐ Yes ☐ No

(2 marks)
3. Identify the project risks. ☐ Yes ☐ No

(2 marks)
4. Identify and negotiate the ☐ Yes ☐ No

funding requirements to
achieve the project
objectives. (2 marks)
5. Identify and negotiate the ☐ Yes ☐ No

resource requirements to
achieve the project
Is there anything further you ☐ Yes ☐ No

wish to observe?
If yes, please provide details:
Date for Additional

Observation:
Feedback to Student
Is the evidence presented satisfactory? ☐ Yes ☐ No
Assessor Name:
Assessor Signature:
Marking Rubric Part B: Develop a Project Proposal
(23 marks)
Through your assessment of the student’s If any item is marked ‘No’, please provide specific
submission of the Project Proposal, did you feedback as to why and what must be addressed
determine that the student: in resubmission.
1. Outlined the project to ☐ Yes ☐ No

which the proposal
relates. (3 marks)
2. Outlined the project ☐ Yes ☐ No

goals. (2 marks)
3. Outlined the funding ☐ Yes ☐ No

requirements to
achieve the project
4. Outlined the resource ☐ Yes ☐ No

requirements to
achieve the project
5. Included stakeholder ☐ Yes ☐ No

approval. (14 marks)
Is resubmission required? ☐ Yes ☐ No
If yes, please provide

details:
Date resubmission is due:
Feedback to Student
Is the evidence presented ☐ Yes ☐ No

satisfactory?
Assessor Name:
Assessor Signature:
Marking Rubric Part C: Develop a Risk Management

Plan (13 marks)
Through your assessment of the student’s If any item is marked ‘No’, please provide
submission of the Risk Management Plan, did you specific feedback as to why and what must be
determine that the student: addressed in resubmission.
1. Business name and its ☐ Yes ☐ No

summary. (3 marks)
2. Identified the project ☐ Yes ☐ No

risks. (2 marks)
3. Prioritised project risks. ☐ Yes ☐ No

(2 marks)
4. Identified project ☐ Yes ☐ No

controls. (2 marks)
5. Identify project ☐ Yes ☐ No

contingency. (2 marks)
6. Person Responsible. ☐ Yes ☐ No

(2 marks)
Feedback to Student
Assessor Name:
Assessor Signature:
Marking Rubric Part D: Develop a Project Evaluation System

(16 marks)
submission of the Project Evaluation System, did specific feedback as to why and what must be
you determine that the student: addressed in resubmission.
1. Documented the metrics ☐ Yes ☐ No

that will be used to
evaluate the progress
and success of the
project. (2.5 marks)
2. Outlined metrics for ☐ Yes ☐ No

evaluating applicable
legal obligations and
regulatory obligations
relevant to the project.
(4.5 marks)
3. Outlined metrics for ☐ Yes ☐ No

evaluating applicable
policies and procedures.
(4.5 marks)
Feedback to Student
Assessor Name:
Assessor Signature:
Marking Rubric Part E: Respond to Project Changes (Email)

(8 marks)
submission of the email, did you determine that specific feedback as to why and what must be
the student: addressed in resubmission.
1. Outlined at least two ☐ Yes ☐ No

changes that need to
occur to ensure the
project stays on track.
(2 marks)
2. Outlined the reasons that ☐ Yes ☐ No

the changes are required.
(2 marks)
3. Indicated the evaluation ☐ Yes ☐ No

criteria the changes
relate to. (1 mark)
4. Asked for feedback on ☐ Yes ☐ No

your performance
managing the project so
far. (1 mark)
5. Feedback on your
performance managing
the project. (2 marks)
Feedback to Student
Assessor Name:
Assessor Signature:
Appendix A: Project Proposal (22 marks)

This template is also available for download from Moodle.
Project Proposal
Project information
Background (1 mark/ )
AIS Beauty Salon is a privately-owned Sydney based company that delivers beauty services for years ensuring quality on the services and good
costumer relationship. The General Manager have talked with his consultants about an opportunity of increasing 5% of the sales this year by improving
technology resources and reducing costs.
Goals (2 marks/ )
The overarching goal of the project is updating our technology resources and equipment, for that we will need to:
- Search for new technologies in the beauty sector market
- Substitute old equipment for better new ones
- Invest in new machines to improve the quality of the services
Scope (2 marks/ )
For the achievement of the project goals there will be required from the General Manager to do research and find the best technologies to implement
in the Salon and look for bad-functioning or outdated machines to substitute. For that he will need to help and support from the staff and look for
financial resources to complete his investments.
Key stakeholders (2 marks/ )
Daniel Pakzad
Vishu Arora
Project funding (2 marks/ )

The project will request a $15.000 budget to buy new technology
Resources (2 marks/ )
- Human Resources
- Trend’s analysis
- Technology report
- Funding ($15.000 budget)
Stakeholder confirmation (12 marks/ )
Stakeholder #1: Daniel Pakzad (0.5 mark/ )

Declaration:
I confirm that Julimar Rodrigues dos Santos (0.5 mark/ ) has engaged me to inform the content of this proposal.
I approve the items outlined in this proposal.
Name: (0.5 mark/ )

Role/title: (0.5 mark/ )
Signature: (0.5 mark/ )
Date: (0.5 mark/ )
Stakeholder #2: Vishu Arora (0.5 mark/ )

Declaration:
I confirm that Julimar Rodrigues dos Santos (0.5 mark/ ) has engaged me to inform the content of this proposal.
I approve the items outlined in this proposal.
Name: (0.5 mark/ )

Role/title: (0.5 mark/ )
Signature: (0.5 mark/ )
Date: (0.5 mark/ )
Appendix B: Risk Management Plan (13 marks)

Risk Management Plan (min 4 risks)
Business name: AIS Beauty Salon (0.5 mark/ ) Date: 19.03.2021 (0.5 mark/ )
Business summary (1 mark/ )

<Provide an overview of the business this risk management plan relates to.>
Risk is defined as an event that has a probability of occurring and could have either a positive or negative impact to a project should that risk occur.
Risk management is an ongoing process that continues through the life of a project. It includes processes for risk management planning,
identification, analysis, monitoring, and control. Many of these processes are updated throughout the project lifecycle as new risks can be identified
at any time. It is the objective of risk management to decrease the probability and impact of events adverse to the project. On the other hand, any
event that could have a positive impact should be exploited.
This risk management plan has the purpose of identifying some potential risks that the AIS Beauty Salon could have on implementing this new
project. It include some process like identification, monitoring, analyzing and control. The objective of this Risk Management Plan is to try to prevent
the possible impacts in the project.
Project summary (1 mark/ )

<Provide an overview of the project or situation this risk management plan relates to.>
This risk management plan is related to manage the risks in implementing the project, evaluating, controlling and creating some contingency
measures
Risk management plan
Risk 1 Risk Rating

Supply Chain problems Medium risk
(0.5 mark/ ) (0.5 mark/ )
Control measure Contingency measure
Make sure there’s a good and secure plan to execute before Do a research pointing out potential suppliers and analysing it
implementing the project financially (0.5 mark/ )
(0.5 mark/ )
Person responsible
General Manager
(0.5 mark/ )
Risk 2 Risk Rating
Increase the costs in the process Medium Risk
(0.5 mark/ ) (0.5 mark/ )
Plan the financial part of the project wisely so there’s no bad Do a budget review and analyse the resources (0.5 mark/ )
surprises (0.5 mark/ )
Person responsible
General Manager
(0.5 mark/ )
Risk 3 Risk Rating
Don’t get used to the new products Low risk
(0.5 mark/ ) (0.5 mark/ )
Provide some presentation showing how the product works (0.5 Provide some personal training with the employees (0.5 mark/ )
mark/ )
Person responsible
Employees
(0.5 mark/ )
Risk 4 Risk Rating

Defect on the new machines (0.5 mark/ ) Low risk
(0.5 mark/ )
Find some trustable company to buy the products from (0.5 mark/ List at least 3 of the best companies in the market to have more
) options (0.5 mark/ )
Person responsible
General Manager
(0.5 mark/ )
Appendix C: Project Evaluation System (16 marks)

Project Evaluation System
Business name: AIS Beauty Salon (0.5 mark/ ) Date: 19/03/2021 (0.5 mark/ )
Project name: AIS Beauty Salon Project (0.5 mark/ )

Project summary (1 mark/ )
AIS Beauty Salon is looking for buying new machines to provide a better service for our clients and this project may show the system of how we’re
doing it
Project goal Measures Data
#1 Increase the Salon profit(0.5 mark/ ) Financial data(0.5 mark/ ) Financial Results(0.5 mark/ )
#2 Deliver a better service quality(0.5 mark/ Quality of products(0.5 mark/ ) Quality Checks(0.5 mark/ )
)
#3 Good feedback from staff(0.5 mark/ ) Staff Feedback(0.5 mark/ ) Surveys Analyses(0.5 mark/ )
#4 Good feedback from clients(0.5 mark/ ) Customer Feedback (0.5 mark/ ) Surveys Analyses (0.5 mark/ )
#5 (0.5 mark/ )Don’t surpass the actual (0.5 mark/ ) Financial Report (0.5 mark/ ) Financial Results
Salon costs
#6 (0.5 mark/ ) Make the Salon more (0.5 mark/ ) Customer feedback (0.5 mark/ ) Surveys Analyses
modern
#7 (0.5 mark/ ) Keep up with the (0.5 mark/ ) Marketing research (0.5 mark/ ) Research results
competitors
#8 (0.5 mark/ ) Increase our employees (0.5 mark/ ) Staff feedback (0.5 mark/ ) Practice Results
knowledge
#9 (0.5 mark/ ) Charge more for our (0.5 mark/ ) Financial data (0.5 mark/ ) Financial Results
services
End of Assessment

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Assessment Task 2 BSBPMG615 Manage program delivery

AIS number 170683

Results Summary - Assessor to complete

 Satisfactory  Not Yet Satisfactory To re-submit by: / /

Assessors name Signature Date

Signature: Julimar Date: 19/03/2021

Student Assessment Feedback

Student’s feedback (optional)

Students are reminded:

Assessment Task About this task

You are required to:

You will demonstrate the skills and knowledge to:

Due Date: _______________________________

Due Date: _______________________________

Assessment evidence (deliverables)

This assessment task has been divided into five parts.

Assessment task overview

Part A: Meeting with Project Stakeholders (10 marks/ )

During your stakeholder meeting, you will need to:

Part B: Develop a Project Proposal (23 marks/ )

Your Project Proposal will need to:

Part C: Develop a Risk Management Plan (13 marks/ )

Your Risk Management Plan document will need to:

Part D: Develop a Project Evaluation System (16 marks/ )

Your Project Evaluation System document will need to:

Part E: Respond to and Communicate Project Changes (8 marks/ )

Before you start this task, you will need to:

Your email must:

Observation Checklist Part A: Meeting with Project

1. Identify the details of the ☐ Yes ☐ No

2. Identify the project goals. ☐ Yes ☐ No

3. Identify the project risks. ☐ Yes ☐ No

4. Identify and negotiate the ☐ Yes ☐ No

5. Identify and negotiate the ☐ Yes ☐ No

Is there anything further you ☐ Yes ☐ No

If yes, please provide details:

Date for Additional

Is the evidence presented satisfactory? ☐ Yes ☐ No

Marking Rubric Part B: Develop a Project Proposal

1. Outlined the project to ☐ Yes ☐ No

2. Outlined the project ☐ Yes ☐ No

3. Outlined the funding ☐ Yes ☐ No

4. Outlined the resource ☐ Yes ☐ No

5. Included stakeholder ☐ Yes ☐ No

Is resubmission required? ☐ Yes ☐ No

If yes, please provide

Date resubmission is due:

Is the evidence presented ☐ Yes ☐ No

Marking Rubric Part C: Develop a Risk Management

1. Business name and its ☐ Yes ☐ No

2. Identified the project ☐ Yes ☐ No

3. Prioritised project risks. ☐ Yes ☐ No

4. Identified project ☐ Yes ☐ No

5. Identify project ☐ Yes ☐ No

6. Person Responsible. ☐ Yes ☐ No

Is resubmission required? ☐ Yes ☐ No

If yes, please provide details:

Date resubmission is due:

Is the evidence presented satisfactory? ☐ Yes ☐ No