Assessment I - Project Quality Management
Assessment I - Project Quality Management
Assessment I - Project Quality Management
Details of Student
Student Name
College Student ID
Details of Assessor
Assessor’s Name Shompa Chowdhury
Assessment Outcome
Assessment
Competent Not Yet Competent Marks /100
Result
Feedback to Student
Progressive feedback to students, identifying gaps in competency and comments on positive
improvements:
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The purpose of this assessment is to assess the student in the Competent Not yet
following learning outcomes: (C) Competent
(NYC)
1.1 Determine quality objectives and standards with input from
stakeholders
1.2 Document, in a quality management plan, quality metrics for the
project and product output
1.3 Select established quality management methods, techniques
and tools to resolve quality issues
1.4 Distribute, discuss and support quality requirements with project
team and stakeholders
1.5 Include agreed quality requirements in the project management
plan, and implement as basis for performance measurement
2.1 Undertake quality assurance audit of project processes for
compliance with agreed plans
2.2 Assess quality control of project and product output according to
agreed quality specifications
2.3 Identify causes of variance to quality metrics and undertake
remedial action
2.4 Maintain a quality management system to enable accurate and
timely recording of quality audit data
3.1 Review processes and implement agreed changes continually
throughout the project life cycle to ensure continuous quality
improvement
3.2 Review project outcomes against performance requirements to
determine the effectiveness of quality-management processes and
procedures
3.3 Identify and document lessons learned and
recommended improvements
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A
student can only achieve competence when all assessment components listed under “Purpose of the
assessment” section are recorded as competent. Your trainer will give you feedback after the completion
of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-
assessment.
Resources required for this Assessment
Weekly eLearning notes relevant to the tasks/questions should be read prior to undertaking the
assessment.
Instructions for Students
This activity has been designed to assess your knowledge and understanding of managing project
quality within projects.
This task consists of questionnaires which reflect the knowledge of project management (PMBOK). The
responses should include the following:
Must be relevant to your project as stated in BSBPMG511 Manage Project Scope, unless
otherwise stated. Responses should link to the theoretical aspects of project quality
management followed by relevant experience / exposure of your nominated project you recently
or are currently working on to progress both your studies and your projects simultaneously. Your
response to the questionnaires must relate to the same project topic chosen for BSBPMG511
Manage Project Scope subject unit.
However, if you have started with this subject topic as an initial attempt of this course, you must
negotiate and discuss with your Assessor to consider a project that you recently or are currently
working on or a project that you have worked in the past.
If workplace project exposure does not apply to you, you must negotiate with your assessor to
use a scenario/case study examples that you will find on e-learning. However, case study
examples are a suitable substitute where workplace examples cannot be provided. Case studies
are available on e-learning. Theory answers without reference to your experience will not be
assessed as satisfactory
Demonstrate that you can or have applied what you have learnt to your project, regardless of
whether you have undertaken all the performance requirements in your workplace
Task 2 – Portfolio of Evidence
The portfolio of evidence comprises the assessment of the application of your project quality knowledge.
You will need to demonstrate your quality management skills applied to a project which is based on the
project you have chosen for BSBPMG511 Manage Project Scope subject unit. It should state relevant
experience / exposure of your nominated project you recently or are currently working on to progress
both your studies and your projects simultaneously.
If you have started with this subject topic as an initial attempt of completing this course, you must
negotiate and discuss with your Assessor to consider a project that you recently or are currently working
on or a project that you have worked in the past.
If workplace project exposure does not apply to you, you must negotiate with your assessor to use a
scenario/case study examples that you will find on e-learning. However, case study examples are a
suitable substitute where workplace examples cannot be provided. Case studies are available on e-
learning. To such a degree you must negotiate with your assessor to use a scenario/case study
examples that you will find on e-learning.
Your nominated project must be agreed between you and your Assessor so that its methodology, tools
and techniques accommodate to the performance requirements of each Unit of Competency prior to start
of work on the unit.
To achieve competency, you are required to demonstrate knowledge, skills and experience to:
Performance Evidence
work with others to decide a project's quality requirements
document a quality-management plan
implement quality control and assurance processes for a defined project using a range of
tools and methodologies
review outcomes and recommend process improvements.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
explain quality management theory
explain relevant standards that apply in the organisation
describe quality assurance and control techniques, key tools and methodologies
describe roles and responsibilities of quality management personnel
explain methods for managing continuous improvement.
This activity has been designed to assess your knowledge and understanding of managing project
quality within projects.
This task consists of questionnaires which reflect the knowledge of project management (PMBOK).
The responses should include the following:
Must be relevant to your project as stated in BSBPMG511 Manage Project Scope, unless
otherwise stated. Responses should link to the theoretical aspects of project quality
management followed by relevant experience / exposure of your nominated project you
recently have or are currently working on to progress both your studies and your projects
simultaneously. Your response to the questionnaires must relate to the same project topic
chosen for BSBPMG511 Manage Project Scope subject unit.
However, if you have started with this subject topic as an initial attempt of this course, you
must negotiate and discuss with your Assessor to consider a project that you recently or are
currently working on or a project that you have worked in the past.
If workplace project exposure does not apply to you, you must negotiate with your assessor to
use a scenario/case study examples that you will find on e-learning. However, case study
examples are a suitable substitute where workplace examples cannot be provided. Case
studies are available on e-learning. Theory answers without reference to your experience will
not be assessed as satisfactory
Demonstrate that you can or have applied what you have learnt to your project, regardless of
whether you have undertaken all the performance requirements in your workplace
You will need to complete the relevant templates from each knowledge area which are provided, you
may use templates from the text or from your workplace that provide evidence of your
competency.
<50% marks of the allocated marks for the questions and answers in Task 1, will be given for providing
theoretical aspect and remaining 50% marks for providing the relevancy on how the information fits in within your
project management functionalities. However, Assessor to assess if relevant theory and reflection of the
student’s nominated project has been provided by the student as per the requirement of the tasks. Non-relevant
answers will be considered not satisfactory >
15 Marks
Question 1: Explain why it is important to clarify and confirm quality requirements with
stakeholders throughout a project. Also, state what quality requirements of your nominated project
would you confirm with your stakeholders. (BSBPMG513 – 1.1,1.4,1.5,2.1 PE 1,4, KE 1-5)
<2 mark for stating the reason, 3 marks for stating detailed information of quality requirements with example
from your nominated project. Total of 5 marks> 5 Marks
Question 3: Describe the tools and techniques you have used to manage quality and achieve
project outcomes for projects within your workplace. (BSBPMG513 – 1.3,1.5,2.1,2.2,2.3,2.4,3.1,3.2,3.3, PE
2,3,4, KE 1-5)
<2 marks for stating the tools and techniques and 3 marks for detailed information with example from your
project. Total of 5 marks> 5 Marks
You must use the same project for all units in this course and must be relevant to your project as
stated in BSBPMG511 Manage Project Scope, unless your nominated project changes during the
course or cannot adapt to the performance requirements of any of the units of competency. If
either or both events occur during your course, you must contact your assessor to find out what
you need to do to continue to satisfy the course performance requirements and achieve
competency.
The project must be in an organisation, business or you are operating as a consultant.
You will need to complete the relevant templates from each knowledge area which are provided, you
may use templates from this assessment or from your workplace that provide evidence of your
competency.
You will need to complete the relevant templates from each knowledge area which are provided which
are provided or create relevant template as required by the tasks. You may use templates from the
text or from your workplace that provide evidence of your competency.
<50% marks of the allocated marks for the questions and answers in Task A (Q2 and Q3), will be given for
providing theoretical aspect and remaining 50% marks for providing the relevancy on how the information fits
in within your project management functionalities. However, Assessor to assess if relevant theory and
reflection of the student’s nominated project has been provided by the student as per the requirement of the
tasks. Non-relevant answers will be considered not satisfactory>
1. For this task, you are required to review your Scope of the project created for BSBPMG511
Manage Project Scope and document a Quality Management Plan using the template below for
the Scope of the project. This should also include the project management plan as a deliverable.
To locate the definition of quality of your project consider the followings aspects:
How many quality items were identified?
Were the measurable items clearly defined?
Were the measures able to be readily measured?
What needs to be distributed and discussed to support the quality requirements?
To satisfy the performance criteria, you must document quality management plan with providing at
least 5 (five) deliverables and its associated quality standards, assurance and quality controls.
Responses should include objectives, roles, responsibilities, timelines and performance reporting.
<You are required to document at least 5 deliverables and provide the associated quality requirements,
assurance and control for that deliverable. 1 mark allocated for each deliverable data you provide (total of 5
marks for each 5 of them), 1 mark allocated to each associated quality requirements/standards information (total
of 5 marks for each 5 of them), 1 marks for each quality assurance evidences (total of 5 marks for each 5 of
them) and 1 mark for each associated quality control data you will provide (total of 5 marks for each 5 of them).
This totals the Quality Management plan of 20 marks.>
20 Marks
Quality Requirements Summary
Deliverable Quality Requirements/ Quality Assurance Quality Control
<1 mark> Standards <1 mark> <1 mark> <1 mark>
<A deliverable as <List all quality <High level description of <High level description
specified in the requirements this may the applicable quality of the applicable
Scope Plan> include: stakeholder assurance processes> quality control
requirements, negotiated processes>
<You are required to document at least 5 items and provide the associated standard, quality criteria, category,
acceptance tolerance, occurrence, review process, responsibility and acceptance. 1 mark allocated for all 5 item
data you provide (total of 1 mark for each 5 of them), 0.5 mark allocated all associated standards information
(total of 0.5 mark for each 5 of them), 0.5 marks for all 5 quality criteria (total of 0.5 marks for each 5 of them), 0.5
marks for all 5 category data (total of 0.5 marks for each 5 of them) , 0.5 marks for all 5 acceptable tolerance
data(total of 0.5 marks for each 5 of them) , 0.5 marks for all 5 occurrence data (total of 0.5 marks for each 5 of
them) , 0.5 marks for all 5 review process (total of 0.5 marks for all 5 of them) , 0.5 marks for all 5 responsibility
data (total of 0.5 marks for all 5 of them) and 0.5 marks for all associated acceptance data you will provide (total
of 0.5 marks for all 5 of them). This totals the Quality Management process of 5 marks.>
<Each process should include step by step the quality objective, task description, who performs the
task, timeframes and when as well as any authorisations required or reporting>
Suggested Sample:
<2 marks allocated to state your action and 3 marks to explain your reason. Total of 5 marks>
1. In this activity, you are to demonstrate a quality plan for your nominated project and provide
results of quality assurance and control activities - evidence of identification and resolution of
quality management issues and defects.
The degree of formality and level of detail is determined by the requirements and should include
the following:
You will need to complete the relevant templates from each knowledge area which are provided which
are provided or create relevant template as required by the tasks. You may use templates from the
text or from your workplace that provide evidence of your competency.
(BSBPMG513 –1.1, 1.2,1.3,1.4,1.5, 2.1, 2.2, 2.3. 2.4, 3.1, PE 1-4, KE 1-5)
<50% marks of the allocated marks for the questions and answers in Task A (Q2 and Q3), will be given for
providing theoretical aspect and remaining 50% marks for providing the relevancy on how the information fits
in within your project management functionalities. However, Assessor to assess if relevant theory and
reflection of the student’s nominated project has been provided by the student as per the requirement of the
tasks. Non-relevant answers will be considered not satisfactory>
You may use the template given below or any choice of your own:
<Minimum 3 quality items to be identified - 2 marks allocated for providing all 3 Quality items and 1 mark
each for providing all associated appropriate measures, units, existing tools and timing data of those 3
quality items. Total of 6 marks>
6 Marks
Existing project
Measures for Units to Timing of
Quality Items tools that will
each quality measure each measurement
<2 marks> provide quality
item <1 mark> item <1 mark> <1 mark>
data <1 mark>
d) Quality control processes to be used to monitor quality (must be to be related to previous data
provided in the definition of quality table task B1(c). (BSBPMG513 –2.1,2.2,2.3,2.4, PE 3, KE 1,3)
<Minimum 3 items to be identified - 1 mark allocated for providing the 3 items, 3 marks allocated for
providing all appropriate measures against the 3 items and 2 marks for project stage of those 3 items.
Total of 6 marks> 6 Marks
e) Quality assurance processes to be used. (BSBPMG513 –1.1, 1.2,1.3,1.5, 2.1 ,2.4, 3.1, PE 3, KE 2,3)
<Minimum 2 items to be given in each “ongoing” and “at the end” column - Must identify external and internal
for both contents. 1 mark each for external and internal quality assurance identified. Total of 4 marks.>
4 Marks
Ongoing (external and internal) <2 marks> At the end (external and internal) <2 marks>
2. For one of the variances in quality identified above, explain the action taken to correct the
variance. Also state how you would discuss this matter with your project team members to
ensure understanding and agreement on actions taken. (BSBPMG513 –2.2,2.3,2.4,3.1,3.2,3.3, PE 1, 3,4,
KE 2,3, 4, 5) 5 Marks
<1 mark allocated to identify the variances in quality, 3 marks to explain your action of correction and 1 mark
to state to elicit views and opinions on others on agreed action. Total of 5 marks>
3. Explain how the quality management system enables accurate and timely recording of quality
audit data in your project. (BSBPMG513 –1.3, 2.1,2.2,2.4, PE 3, KE 2, 3,5) 5 Marks
<2 marks allocated to state how quality management system supports accurate and timely recording of
quality audit and 3 marks for explanation. Total of 5 marks>
<50% marks of the allocated marks for the questions and answers in Task C (Q1 - Q3), will be given for providing
theoretical aspect and remaining 50% marks for providing the relevancy on how the information fits in within
your project management functionalities. However, Assessor to assess if relevant theory and reflection of the
student’s nominated project has been provided by the student as per the requirement of the tasks. Non-
relevant answers will be considered not satisfactory>
1. Review your project performance in terms of quality management and state instigated agreed
changes during the project to ensure continuous quality improvement. You may refer to
BSBPMG511 Manage Project Scope and reflect on the change request task, that may have
impacted on the project quality. (BSBPMG513 –3.1,3.2,3.3, PE 4, KE 2,3,4,5)
5 Marks
Note: If you have not completed the subject unit BSBPMG511 and have started with this course
with this subject as your initial subject unit, then consider a change within your project that has
been requested (either by you, your project team member or Sponsor) that may impact/have
impacted on your project baseline. Using this information respond to the above question.
<2 mark allocated to state the changes and 3 marks to explain your action of quality improvement. Total of 5
marks>
3. List at least 5 quality management issues you may have experienced during the execution of
your nominated the project (in the table below) including a recommendation for future
projects. (BSBPMG513 –1.1,2.3,3.1,3.2,3.3, PE 1,3,4, KE 3,4,5)
10 Marks
<1 marks allocated to identify each quality management issues (5 marks in total of 5 quality management
issues), 0.5 marks allocated to state recommendation( 2.5 marks in total of 5 state recommendation) 0.25 marks
allocated to state date ( 1.25 marks in total of dates provided), 0.25 marks allocated to providing lesson learnt
raised ( 1.25 marks in total of 5 lesson learnt. Total of 10 marks>