Q1.

Which of the following statements is true

Communication is a:
a) one-way process
b) two way process
c) both (a) &(b)
d) none
Ans. (b)
Q2. Communication means ------ your feelings.
a) to share
b) to impart
c) to commune
d) all of the above
Ans. (d)
Q.3 Communication helps in:
a) better decision making
b) making public relations
c) sharing innovative ideas
d) all of the above
Ans. (d)
Q.4 Technical writing is same as general writing.
a) True
b) False
c) None
d) all of the above
Ans. (b)
Q.5 Technical writing demands ______ use of language.
a) figurative
b) poetic
c) factual
d) dramatic
Ans. (c)
Q.6 Which of these must be avoided in technical writing?
a) Facts

b) Grammar
c) Punctuation
d) Personal feelings
Ans. (d)
Q.7 Downward communication flows from -------------.
a) upper to lower
b) lower to upper
c) horizontal
d) diagonal
Ans. (a)
Q.8 Horizontal communication takes place:
a) between superior to subordinate
b) subordinate to superior
c) employees with same status
d) none
Ans. (c)
Q. 9 Appeals & representations are used in ----- communication.
a) downward
b) upward
c) grapevine
d) horizontal
Ans. (b)
Q.10 The study of communication through touch is:
a) chronemics
b) haptics
c) semantics
d) proxemics
Ans.9 (b)
Q.11 The following is(are) non- verbal communication:
a) facial expression
b) posture
c) appearance
d) all of the above
Ans. (d)
Q.12 The handshake that shows confidence is:
a) firm
b) limp

c) loose
d)double
Ans. (a)
Q.13 Which of the following terms best describes the grapevine as a pattern of
communication;
a) diagonal
b) informal
c) serial
d) verbal
Ans. (b)
Q.14 Shortest document among technical written document is known as:
a) summary
b) paragraph
c) report
d) web site
Ans. (a)
Q.15 Encoding is the ----- step in communication.
a) first
b) second
c) third
d) last
Ans. (b)
Q.16 Transmission involves choosing the ------ for flow of message.
a) proper time & place
b) proper channel
c) proper way
d) all of the above
Ans. (d)
Q.17 Response/feedback is the last stage in communication process.
a) true
b) false
c) none
d) all of the above
Ans. (a)
Q. 18 Style of technical writing is:
a) impersonal and objective
b) personal and subjective

c) both
d) none
Ans. (a)
Q. 19 Extra personal communication refers to:
a) communication within & to self
b) communication between people
c) communication between human and non-human entities.
d) none
Ans. (c)
Q.20 The subject of technical writing can either be:
a) abstract
b) tangible
c) none
d) both
Ans. (d)
Q. 21 Sentences are of ---- types.
a) two
b) three
c) four
d) five
Ans. (c)
Q. 22 ------- sentence is called a statement.
a) declarative
b) assertive
c) interrogative
d) both a & b
Ans. (d)
Q. 23 Alas! We are ruined now. Identify the sentence type.
a) statement
b) exclamatory
c) interrogative
d) negative
Ans. (b)
Q.24 In inductive method of paragraph writing an author moves from :
a) particular statement to the general statement
b) general statement to the particular statement
c) both a & b

d) none
Ans. (a)
Q.25 Among these four, which one is not a significant device that may help to
attain coherence in paragraph:
a) nouns
b) Repetition
c) Synonyms
d) Connective
Ans. (a)
Q. 26 A word is the biggest meaningful unit in a sentence.
a) true
b) false
c) both a & b
d) none
Ans. (b)
Q.27 The verbal element placed at the beginning of the word is known as prefix.
a) true
b) false
c) none
d) both
Ans. (a)
Q. 28 A synonym is often defined as a “word that is contrary in meaning
to another”.
a) true
b) false
c) neither a nor b
d) both
Ans. (b)
Q.29 Homophone is a “word having the same sound as another, but a
different meaning and origin”.
a) true
b) false
c) neither a nor b
d) both
Ans. (a)
Q.30 Examples of end-user documentation might include:
a) blackberry for Dummies

b) an article published in a law review that caters to lawyers

c) a promotional ad explaining why you would want to purchase a new
mp3 player and outlining the phone's features, such as an ad for
the Creative Zen Mosaic Mp3 player
d) none
Ans. (a)
Q.31 Audio Visual communication combines
a)auditory only
b) visual only
c) both auditory & visual
d) written
Ans. (c)
Q. 32 On the basis of mutual participation, communication is of how many types?
a) Two
b) Three
c) Four
d) Five
Ans. (a)
Q. 33 Which of these is /are the limitation / limitations of downward
communication?
a) under communication
b) over communication
c) distortion
d) all of the above
Ans. (d)
Q.34 Which of these moves from the grass root level?
a) Downward communication
b) Diagonal communication
c) Upward communication
d) Lateral communication
Ans. (c)
Q. 35 Which of these is not a method for upward communication?
a) Open-door policy
b) Complaints
c) Suggestion boxes
d) Scolding
Ans. ( d)
Q.36 Which of these is the most frequently used channel of communication?
a) Horizontal communication
b) Diagonal communication
c) Downward communication

d) Upward communication
Ans. (a)
Q. 37 Language is a social phenomenon.
a) True
b) False
c) both
d) none
Ans. (a)
Q. 38 Which of these is the study of meaning of words, and the development
of the meaning of words?
a) morphemics
b) phonetics
c) semantics
d) syntax
Ans. (c)
Q.39 . In order to understand a text, the reader must be able to comprehend
the ----- used in the piece of writing.
a) vocabulary
b) knowledge
c) both
d) none
Ans. (a)
Q.40 The noun or pronoun about which we say something is called the ------of
the sentence.
a) predicate
b) subject
c) adjective
d) conjunction
Ans. (b)
Q. 41 A sentence in which some command, advice or request is made is called
------------ sentence.
a) assertive
b) negative
c) imperative
d) interrogative
Ans. (c)
Q. 42 The most important part of a paragraph is the --------- .
a) sentence

b) topic sentence
c) phrase
d) clause
Ans. (b)
Q.43 Technical communication is mostly ------- in style.
a) formal
b) informal
c) both a & b
d) none
Ans. (a)
Q.44 In technical writing, sentences of ---- words only should be used.
a) 15 to 30
b) 12 to 25
c) 14 to 28
d) 16 to 30
Ans. (b)
Q.45 A sentence in which some question has been asked is called
an ------ sentence.
a) assertive
b) exclamatory
c) interrogative
d) imperative
Ans. (c)
Q.46 Requisites of a good sentence construction are:
a) Choice of appropriate words
b) Use of Active Voice
c) Emphasis on short sentence
d) all of the above
Ans. (d)
Q.47 Horizontal communication is also called ------ communication.
a) downward
b) lateral
c) upward
d) diagonal
Ans. (b)
Q.48 Diagonal communication is also called ------ communication.
a) downward

b) lateral
c) upward
d) cross-wise
ANS. (d)
Q.49 Diagonal communication increases efficiency and speed of work as
people can ------- talk to each other without following the formal
chain of command.
a) directly
b) indirectly
c) none
d) both a& b
Ans. (a)
Q.50 The term “barrier” means:
a) hurdles,
b) hindrance
c) obstacles
d) all of the above
Ans. (d)
Q.51 Use of technical words/jargons in technical communication will perform the
function of ------ barrier.
a) language
b) semantic
c) both a & b
d) none
Ans. (c)
Q.52 A scientist gets his special words from ____ language.
a) Latin
b) English
c) French
d) Italian
Ans. (a)
Q.53 How does the technical writing process differ from essay writing process?
a) colleagues frequently collaborate in preparing a document
b) analysis of audience needs & expectations is critical
c) research often involves discussion with technical experts
d) all of the above
Ans. (d)

Q.54 The writing process for technical documents includes all of the
following except:
a) working with the ideas & information
b) planning the document
c) completing a single stage of the writing process & then moving to the next
d) drafting the document
Ans. (c)
Q.55The seven c’s are seven key principles that underpin effective
communication. They can be applied to both oral and written communication.
a) true
b) false
c) both
d) none
Ans. (a)
Q.56 Generally speaking, in business we communicate:
a) to both persuade & inform
b) only to persuade
c) only to inform
d) only to entertain
Ans. (a)
Q.57 As a process of sharing thoughts & ideas, communication suffers mainly
from:
a) non-physical barriers
b) physical barriers
c) gender differences
d) both physical & non-physical barriers
Ans. (a)
Q.58 Human communication is essentially:
a) perfect
b) imperfect
c) short lived
d) emotional
Ans. (b)
Q.59 ------ is not one of 7 c’s of communication.
a) clarity
b) correctness
c) character

d) conciseness
Ans. (c)
Q.60 Effective communication is a:
a) one way process
b) two way process
c) three way process
d) both a & b
Ans. (b)

1- Communication is a ______________
one way process.
two way process.
three way process.
four way process.
2. Communication saves time in
internal communication.
interview.
oral communication.
schedule.
3. Realizing the potential of the self is part of the
communication development.
language development.
skill development.
personality development.
4. The term communis derived from ______________ word.
Greek.
Latin.
Chinese.
English.
5. Posters fall under ______________ communication.
oral.
visual.
written.
spoken.
6. On the ______________ it is possible to get immediate feedback.
letter.
telephone.
e-mail.
fax.

7. A group discussion of a real life situation with in a training environment is

______________
discussion.
listening.
case study method.
all of the above.
8. The information the receiver gets is called ______________
message.
output.
input.
source.
9. Communication is the ______________ of business.
Backbone.
life blood.
nervous system.
both (1) & (2).
10. ______________ are welcome, for it is not obligatory to accept them.
Suggestions
order.
Courtesy
complaint.
11. ______________ refers to the special language of a trade.
jargon
expression.
colloquialism.
suggestion.
12. Audio-Visual communication is most suitable for mass ______________ and
mass ______________
publicity & education.
policies & political.
save & store.
Education & political.
13. Interpretation of data is followed by ______________/
recommendation.

suggestion.
conclusions.
complaint.
14. Gray colour refers ______________
confidence & wisdom.
cheerfulness & vigour.
life & coolness.
danger.
15. Communication in an organization should ideally flow ______________
from top to bottom.
from bottom to top.
both ways.
horizontally.
16. Press reports refers to ______________
reports in newspapers.
reports through letters.
oral communication.
written communication.
17. A collection letter is associated with ______________
debtors.
creditors.
company.
customers.
18. Statutory Report is ______________
an informal report.
not having legal sanction.
always a statistical report.
Formal report.
19. Motivation can be achieved through ______________ incentives.
Monetary.
social.
non-monetary.
legal.

20. The exit communication takes place when an employee ______________the

organization.
enter into.
learning from.
both. (1 & 2 ).
leaves.
21. ______________ is a very conscious process of communication.
warning.
order.
action.
education.
22. ______________ means the right use of putting in points or stops in writing.
exclamation.
semi colon.
comma.
full stop.
23. ______________ is the main part of the report.
conclusion.
recommendations.
description.
references.
24. The most important part of the letter is
the heading.
date.
body of the letter.
post script.
25. ______________ provide expert advice for operational chores.
business.
operation support.
end user systems.
Expert systems.
26. ______________ computers operate by measuring.
Analog.
digital.

hybrid.
main frame.
27. An ______________ report can be denied at any time.
oral.
written.
special.
informal.
28. The American style of writing the date in business letter starts with
______________
day.
month.
year.
time.
29. An effort to influence the attitude and feeling of others is ______________
persuasion.
suggestion.
advice.
appreciation.
30. The main objective of communication is
information and persuasion.
skill and personality development.
control and management.
need.
31. Communication network in any organization is ______________
internal & external
verbal & written.
oral & non-verbal.
Feedback
32. Informal communication is otherwise known as ______________
person to person communication.
internal communication
external communication.
Authoritative communication
.

33. Minutes of resolutions is only resolutions ______________

recorded
development.
decision-making.
authenticated.
34. Minutes of a meeting are usually prepared by ______________
secretary.
chairman.
shareholder.
laymen
45. The value mail, e-mail, video conferencing etc. are some of the
______________ based media of communication.
computer.
traditional.
science
rules.
46. A circular is a form of ______________
oral communication
face-to-face communication.
group communication.
visual communication.
47. ______________ means giving a particular bias to the reality
abstracting.
slanting
inferring.
information.
48. Business letter must possess the quality of ______________
coherence
incompleteness.
faultiness.
jargons.
49. ______________ report can be denied at any time.
oral report

written report
business report
formal report
50. ______________ reports are related to a single occasion or situation.
non-recurrent reports.
investigative reports.
special reports
formal reports.
51. EDP stands for ______________
enterpreneurial development programme
electronic data processing
electronic data passing
electronic data patroning
52. ______________ is something written after the letter is closed.
copy distribution.
enclosures
postscripts
reference
53. The minimum number of members necessary for a meeting is called as
______________
quorum
resolution.
proxy.
prospectus.
54. Effective communication can only be achieved when ______________
the audience is understood
feedback is encouraged
thoughts are organized
systematic delivery of speech
55. A motivated worker does not need much ______________
supervision
encouragement.
advice.
suggestion.

56. The downward communication flows from

a subordinate to a superior
a subordinate to a subordinate
a superior to a superior
a superior to a subordinate
.
57. Telephonic conversation is a
verbal communication
non-verbal communication.
visual communication.
written.
58. Salutation
comes above inside address.
begins at left hand margin of the letter
comes at the end of the letter.
comes in body of the letter.

59. Physical Barriers to communication are ______________

time and distance
interpretation of words
denotations
connotations
60. Appropriate salutation for an application is ______________
My Dear Sir
Sir
Dear Sir
Sir Mr. X
61. Subscription of a letter ______________
contains principal message
contains name and address of the receiver
contains name and address of the sender
Place and date
62. The usual forms of greetings used for unmarried women ______________

Mr
Mrs
Madam
Gentlemen
63. ______________ is a more powerful agent of persuasion and control.
speaker
receiver
speech
decoder
64. Effective advice ______________
is both man-oriented & work oriented
is given in the workers interest
promotes understandings
all the above
65. The reimbursement of expenses is generally made by the ______________
principal
agent
subordinate
owner
66. The official record of the proceeding of a meeting is known as
______________
agenda
minutes
prospectus
report
67. A concise and accurate record of the proceedings at a meeting is called as
______________
resolution
minutes
invoice
agenda
68. Organization Theory is written by ______________
William Scott
Newman & summer

Matthews
James
69. Circular letter is meant for ______________
communication
personal communication
secret communication
Informal communication
70. CWO stands for ______________
cash with offer
cash with order
cash with option
cash with opinion
71. ______________ reports are prepared and presented at regular and prescribed
intervals.
periodic reports
special reports
informal reports
non-periodical reports
72. ______________ should come as a logical conclusion to investigation and
analysis
recommendations.
suggestion.
inferences
conclusions.
73. ______________ system monitors and control physical processes.
process
transaction.
operations.
office automation.
74. ______________ is an important element in all business letters.
signature.
letter head
salutation
complimentary close

75. Language used in essay writing is ______________

simple
difficult
confidential
ambiguous
76. Words that have more than one meaning are called as ______________
equivocal terms
jargon.
trigger wards.
biased language.
77. ______________ channel of communication called the grapevine.
formal
informal
horizontal
vertical
78. Reports from the subordinates to the superiors take the form of
upward communication.
downward communication
face-to-face communication
visual communication
79. Communication means ______________ information, feeling and thoughts,
with others.
to receive
exchange of
conveying.
all the above
80. When Respected Sir is the salutation the appropriate complimentary clause is
______________
Yours sincerely
Yours faithfully
Yours affectionately
Yours lovingly

81. Post script appears in a letter ______________

in the beginning
in the middle
in the end
never appears
82. Sources of information ______________
old files
observation
meeting
all of the above
83. The aim of______________ should be the organization's betterment.
order
warning.
suggestion.
Counseling.
84. ______________ is quite often a physical barrier to communication
noise
interpretation of words
by passed instruction
all of the above
85. All the media available can be broadly classified into ______________ groups.
two
three
four
five
86. Colours also have a ______________ effect.
psychological
physiological
sociological
socio psychological

87. List of items of business to be considered at a meeting is called as

______________
agenda
dividend

prospectus
reports

88. The official record of the proceeding of a meeting is called ______________

minutes
notice
both 1 & 2
notes

89. ______________is a basic management tool used in decision-making.

business letter.
report
document
specific reports
90. ______________ is usually indicated if anything is to be attached to a letter.
appendix
annexures
index
enclosures

91. Informal communication network within the organization is known as

______________
interpersonal communication.
intrapersonal communication
mass communication.
grapevine
92. ______________ is an authoritative communication.
order
persuasion
advice.
counseling
99. Examples of oral communication ______________
letter.
e-mail.

telephone
fax.
100. Normal salutation in chairman's speech will be
Ladies and Gentlemen
Dear Sir
Respected Sir
Madam
101. Gestures is an example for
body language
grammar
speeches
written.
102. Lateral communication is between
superior and subordinate
same cadre of personal
subordinate and superior
Among all
103. Conciseness means ______________
preciseness
courtesy
coherence
convincing
104. Audio-Visual communication makes use of ______________
sight.
sound.
both (a) & (b).
noise.
105. ________________ is the information or ideas the sender wants to give the
receiver.
input
message.
output.
both 1 & 2

106. A report is a basic management tool used in ______________

personality development
decision making
individual development
Self motivation

107. ______________ reports are related to a single occasion or situation.

special
periodic
informal
forma.
108. The minute books are the ______________ book of the company.
subsidiary
statutory
obligatory
secondary
109. Letter of credit is issued ______________
by bank
by supplier
by customer
By public
110. Clearance sales refer to ______________
sale of pure chemicals
sale of detergents
sale of food products
none
115. The effective business letter must be ______________
sender oriented.
reader oriented
company oriented
business oriented
116. ______________ is the list of words used in the reports.
conclusion.

glossary
index.
reference.
117. ______________ is in finished form.
data.
system.
information
character.
118. ______________ is the set of instructions given to the computers.
hardware.
software
human ware
firmware
119. ______________ is the process of arriving at agreement through consultation
consensus
grapevine
informal
braindrain
120. Which one is not a component of a business letter
envelope
salutation
subject
complimentary close

121. What kind of information should be included in a resume

work experience.
education
affiliation and membership.
letter of recommendation.
122. How to make audio-visual communication effective?
the pictures are colourful
clearly written.
speak politely
silent.

123. The inside address should be written

below the salutation.
above the heading.
above the salutation
above the date.

124. Messieurs
a French term meaning gentlemen
used in singular.
is a title like Doctor
many
125. Face-to-face communication is a ______________
visual communication
direct conversation
oral communication
written

126. ______________ communication is the most popular means of transmitting

message.
written
oral
visual.
face-to-face

127. Margin to a letter is like ______________

frame of a picture
evidence for the communication
engine to a machine
borders

128. Bad listeners will make ______________ communication

good
bad
excellent
rather favorable

129. ______________ is the essential aspect of communication

enclosure
letter
telephone
feedback
130. ______________ is impersonal and professional
counselling
advice
suggestion
warning

131. ______________ Communication is unsuitable for lengthy message.

oral
written.
vertical.
audio visual.

132. Contents of offers and quotation are ______________

details of product
pleasing tone
request for price
request for traders information
133. The letter should be based on ______________
I attitude
you attitude
we attitude
my attitude
134. Bold colour in a report implies ______________
emphasis
attention
power
traditional.

135. The participants of a board meeting are ______________

members
directors
member and directors
outsiders
136. A report given by a secretary to the Marketing Director may be called as
______________
formal
informal
oral
personal
137. A report prepared and presented according to the form and procedure laid
down law is called a ______________
law report
procedure report
company report
statutory report
138. Dunning letters are also called ______________
collection letters
letter of credit
compliant letters
Suggestion letters

139. ______________ stands for mental health.

morale
motivation
co-operation
coordination

140. An informal report is usually in the form of a ______________

communication.
person to person
many to one
one to many
company to company

141. ______________ the sources of information is a kind of spadework.

analyzing.
investigating
making outline
writing repor.

142. ______________ is an integrated user-machine system.

management information system
executive system
decision making system
knowledge based system
143. ______________ is the physical part of the computer.
software.
human ware
firmware
hardware

144. ______________ is used at the end of a sentence which expreses a strong

feeling.
colon
exclamation mark
semi colon
the colon
145. Bio-data is enclosed with the following letter ______________
sales letter
application letter
complaint letter
collection letter

146. Written communication includes

reports & forms
interviews
fil.

speaking

147. Pictures, slides, films fall under

body languages
audio-visual communication
reporting
visual communication
148. Grapevine communication is associated with ______________
communication.
formal
informal
horizontal
vertical

149. Empathy leads to ______________

greater receptivity
more involvement
greater focus
causality

150. One of the following directly relates to provision of credit ______________

current account
savings account
recurring deposit
discounting bills

151. _________ and testimonials are important because they express the opinion of
others about the applicant's suitability for a position.
References.
Qualification.
Service certificate.
Letters.

152. _________ are our body parts especially arms, legs, hands and head convey
meaning.
Gestures
Proxemics
Time language
Paralanguage
153. _________ are used by an organisation as a means of having written records
of established practices such as instructions on how to undertake specific tasks
and
work policies.
Manuals
Memos
Letters
All the above

154. _________ are usually the least formal method of written communication
within the workplace and will usually include various notices or information
relating to welfare and safety issues;
Manuals
Memos
Letters
Circulars

155._________ in communication increases credibility of the sender of message

Clarity
Correctness
Concreteness
Consideration

156. _________ indicates the hierarchy of topics and their sequences.

Appendix
List of references
Bibliography
Table of contents

157. _________ Involves how we arrange personal space and what we arrange in it
Kinesics
Proxemics
Time language
Paralanguage

158. _________ is a communication which contains the decision of the meeting.

Amendment.
Resolution.
Debate.
Minutes.

159. _________ is a document sent with your resume to provide additional

information on your skills and experience.
Hand-outs
Curriculum vitae
Application letter
Sales letter

160. _________ is a kind of written announcement that is distributed to a large

number of people to convey any commercial or non-commercial message at
minimum time, costs and efforts.
Memo
Notice
Circular
Publicity

161. _________ is a person's belief about his or her chances of successfully

accomplishing a specific task.
Self esteem
Self perception
Self concept
Self Efficacy

162. _________ is a systematic oral exchange of information, views and opinions

about a topic, issue, problem or situation among members of a group who share
certain common objectives.
Presentation
Group discussion
Group interview
All of these

163. _________ is also known as Non-directed interview.

Structured
Unstructured
Depth
Exit

164. _________ is also referred to as critical/judgmental listening

Discriminative listening
Biased listening
Evaluative listening
Appreciative listening
165. _________ is an assigned communication for a purpose and for specific
receiver or reader.
Report
Memos
Letters
Circulars

166. _________ is done by drawing a list of the items of business to be transacted

at the meeting.
Minutes.
Resolution.
Invitation.
Agenda
167. _________ is exchange of messages between two persons such as
conversation, dialogue, interview etc.
Soliloquies

Interpersonal communication
Intrapersonal communication
Mass communication.

168. _________ is talking to oneself in one's own mind such as soliloquies,

asides
in dramatic work etc.
Dialogue
Interpersonal communication
Intrapersonal communication
Unilateral communication.

169. _________ is the interpretation of sensory data so as to gather meaningful

ideas.
Sensation
Retention
Perception
Cognition

170. _________ is the process of exchanging messages between a seller and a

customer.
Organisational communication
Business Communication
Managerial communication
Professional communication
171. _________ is the study of body/ physical movements.
Kinesics
Proxemics
Time language
Paralanguage

172. _________ is the wordless form of communication which takes the form of
postures, body language ,facial expressions, eye contacts, tension, breathing and
tones etc.
Verbal communication
Garbage communication

Informal communication
Non-Verbal communication

173. _________ listening occurs when you go beyond what is being said and try to
fathom what is not being said.
Deep
Passive
Full
Discriminative

174. _________ Means how our voice stress, pause, sigh etc. communicates.
Paralanguage
Body language
Gestures
Proxemics

175. _________ means the position in which you hold your body when standing or
sitting.
Gestures
Posture
Paralanguage
Proxemics

176. _________ presentations include talks, seminars, proposals, workshops,

conferences, and meetings the presenter or presenters share their expertise, and
information is exchanged.
Informative
Persuasive
Image building
Decision making
177. _________ refers to mental disturbances
Coherence
Notion
Distraction

Psychological noise

178. _________ refers to the amount of space that individuals naturally maintain
between each other.
Chronemics
Gestures
Proxemics
None of these
179. A written report is more formal than an oral report.
a) True
b) False
180. Which of these is usually written in a form of a memorandum?
a) Informal reports
b) Formal reports
c) Professional reports
d) Business reports

181. Into which of these types are formal reports not classified?
a) Informational
b) Interpretative
c) Oral
d) Routine
182. Which of these reports provide information without any evaluation?
a) Informational
b) Interpretative
c) Routine
d) Progress
183. _______ report provides rational findings.
a) Informative
b) Interpretative
c) Routine
d) Progress
187. Interpretative reports are also known as ________

a) recommendation reports
b) routine reports
c) progress reports
d) informal reports
184. Which of these reports are written for recording information?
a) Informational
b) Interpretative
c) Routine
d) Recommendation
185. Which of these is not mentioned in a progress report?
a) Name of project
b) Right choice of instruments
c) Nature of work
d) Amount of work left
186. Which of these reports involves the checking of a piece of equipment to see if
it’s still in working condition?
a) Progress report
b) Laboratory report
c) Inspection report
d) Inventory report
187. A report is a systematic description of an event.
a) True
b) False
188. Which of these does not come under reports?
a) News items
b) Memorandums
c) Notice
d) Report cards
189. Which of these is not a parameter of a formal report?
a) Presentation
b) Complaint
c) Information
d) Request

190. A formal report must contain rational information.

a) True
b) False
191. Which of these people submit business-like reports?
a) Business administrators
b) Teachers
c) Engineers
d) Scientists
192. A ______ report provides information on scientific tests carried out by
engineers or scientists.
a) progress
b) periodic
c) laboratory
d) trouble
193. Which of these reports is written before starting a new project?
a) Feasibility report
b) Periodic report
c) Trouble report
d) Progress report
194. Which of these reports lists down precautions?
a) Progress report
b) Periodic report
c) Trouble report
d) Feasibility report
195. In which of these cases is the letter form of report not used?
a) When reader is a close associate
b) When subject matter is brief
c) When there is breakdown of machinery
d) When subject matter pertains to a few topics
196. Where is the signature mentioned in a memorandum?
a) Top left
b) Top right
c) Bottom left
d) Bottom right

197. A technical report reduces to write the facts of a particular situation.

a) True
b) False
198. A technical report establishes a _______
a) illogical conclusion
b) logical conclusion
c) personal prejudice
d) misplaced learning
199. Which of these must never be a basis for a technical report?
a) Facts
b) Tests
c) Personal prejudices
d) Experiments
200. Which of these must be avoided in a technical report?
a) Facts
b) Logical conclusion
c) Objective evaluation
d) Subjective evaluation
205. A report may be used for reading or hearing.
a) True
b) False
206. Which of these is not a parameter in a report?
a) Extent of information
b) Quality of information
c) Age of writer
d) Ability to acquire information
207. Which of these is not a parameter of a report?
a) Ability to acquire additional information
b) Quality of additional information acquired
c) Ability to arrive at subjective evaluation
d) Ability to provide worthwhile recommendations

208. To which of these people is the report not very crucial?

a) Engineers
b) Scientists
c) Teachers
d) Business executives
209. Which of these reports is raised annually?
a) Inventory reports
b) Confidential reports
c) Laboratory reports
d) Inspection reports
210. Which of these is not a part of a report?
a) Front matter
b) Gender
c) Front cover
d) Title page
211.Which of these is written like a business letter?
a) Introductory letter
b) Covering letter
c) Informal letter
d) Personal letter
View Answer
212. Covering letter is only a record of transmission of the report.
a) True
b) False
213. Introductory letter serves the purpose of a ______
a) summary
b) preface
c) main part
d) conclusion
214. Where is introductory letter placed?
a) At the beginning
b) At the end
c) After the title page
d) Just before the last page

215. Which of these introduces the report to the reader?

a) Acknowledgement
b) Preface
c) Summary
d) Abstract
216. Which of these tells us what the report is about?
a) Abstract
b) Summary
c) Acknowledgements
d) Table of contents
217. ______ gives the substance of the report.
a) Abstract
b) Summary
c) Preface
d) Table of contents
218. An abstract is _____ of the original report.
a) 2-5 percent
b) 5-10 percent
c) 6-12 percent
d) 7-13 percent
219. A summary is _____ of the original report.
a) 2-5 percent
b) 5-10 percent
c) 12-15 percent
d) 15-20 percent
220. Which of these is not a part of the main body?
a) Introduction
b) Conclusion
c) Complaint
d) Recommendation
221. Which of these reports are used in business?
a) Formal technical reports
b) Informal reports

c) Personal reports
d) Musical reports
222. Which of these forms is not used to write a non-formal report?
a) Filling in a blank form
b) App
c) Form of a letter
d) Memorandum
223. A non- formal report may be written by filling in a blank form.
a) True
b) False
224. Which of the following is NOT a method of writing a non-formal letter?
a) Filling in a blank form
b) Form of a letter
c) Form of a memorandum
d) Formal of a notice
225. A non- formal report written in the form of a letter is similar to a _______
a) friendly letter
b) business letter
c) complaint letter
d) notice
226. A memorandum is almost like a letter.
a) True
b) False
227. Which of these forms does a formal report not take?
a) Essay
b) Pamphlet
c) Friendly letter
d) Book
228. Which of these is not a type of a report?
a) Periodic
b) Progress
c) Trouble
d) Fancy

229. Which of these reports contains information of a routine nature?

a) Periodic report
b) Progress report
c) Trouble report
d) Laboratory report
230. ______ report includes breakdown of machinery.
a) Feasibility
b) Periodic
c) Trouble
d) Progress
231. Which of these is a set of instructions?
a) Report
b) Letter
c) Notice
d) Operating manual
232. Which of these does not have an operating manual?
a) Televisions
b) Telephones
c) Pens
d) Washing machines
233. An operating manual is the same as repairing manual.
a) True
b) False
234. Which of these must be avoided in an instruction?
a) Ambiguity
b) Less words
c) Precision
d) Clarity
235. A technical instruction must begin with _______
a) an introduction
b) a figure
c) a drawing
d) a warning

236. Which of these can be used for better understanding of an instruction?

a) Longer sentences
b) Figures
c) Ambiguity
d) Complex words
237. Warnings against misuse should be included.
a) True
b) False
238. Which of these is advisable for instructions?
a) Long sentences
b) Detailed information
c) Imperative sentences
d) Complex sentences
239. Which is the last step in a technical instruction?
a) Introduction
b) Steps
c) Drawing
d) Conclusion
240. Which of these words can be used for omission?
a) Normally
b) er
c) etc
d) Generally
241. A technical description is used to describe an object.
a) True
b) False
242. Which of these is not used in technical writing?
a) Equations
b) Abbreviations
c) Poetic devices
d) References
243. While writing technical descriptions, the object must be defined first.

a) True
b) False
244. Which of these is not a step in the technical description of an object?
a) Definition of object
b) General description of object
c) Age of writer
d) Description of components of objects
245. Telex is known as _________
a) Teleprinter Exchange Service
b) Telephone Exchange Service
c) Teleprinter Engine Service
d) Telephone Engine Service
246. In which step is the general description of the object given?
a) Two
b) Three
c) One
d) Four
247. _____ helps a reader to arrive at a conclusion whether the method of
performing is efficient.
a) A process
b) An object
c) A trick
d) A description
248. Which of these is not a step in the technical description of a process?
a) Introduction
b) Conclusion
c) Complaining
d) Listing of main steps
249. Which of these is not listed in the introduction of technical description of a
process?
a) Statement of process
b) Reason to perform the process
c) Main steps
d) List of tools

250. In which step are the main steps of a process explained?

a) One
b) Three
c) Two
d) Four

SET B

1. Business letters are written to convey a ___, ___, ___ and ___ message to the
receiver.
Ans: Clear, concise, correct and simple.
2. A letter is formal when two individuals or organization ___ in-between each
other.
Ans: Communicate
3. A personal letter represents ___ and ___ form.
Ans: Informal, unstructured
4. Structure of a letter has four points. Choose the correct options:
a) Adjustment, Informative, Closing
b) Opening, Quality, Service
c) Body, Closing, Heading
d) Opening, Enclosure, Closing.
Ans: c) Body, Closing, Heading
5. Salutation is given in the letter only to show respect to the reader and not to
maintain a standard format. (True / False).
Ans: False
6. CC is the abbreviation of ___.
Ans: Carbon copy
7. Signature and enclosure are not as important as a salutation or the body of the
passage. (True / False).
Ans: False
8. A letter of instruction is a ___ letter that contains a sales message.
Ans: Persuasive
9. Correct attitude is required for writing a letter because it has serious ___on
the
reader.
Ans: Implication
10. Legal letters are different from enquiry letter but they also have something in
common. What is it?

Ans: Action, interest

11. Buying a commodity from the market or issuing a letter to purchase goods
from a supplier is known as ___.
Ans: Letter of transmission.
12. A letter giving instruction to the reader should be purposeful, detailed and
___
oriented.
Ans: Action
13. Reports are useful tools for identifying the various events and compiling them
together. (True/False)
Ans: True
14. Report differs from an essay because it ( report) has more freedom and
flexibility. (True/False)
Ans: False
15. Report is written because it is a routine job, but more of an essential
informative document. (True/False)
Ans: True
16. A good report helps the executives to take various decisions in a strategic
way.
(True/False)
Ans: True
17. To write a good report it is necessary to have a good command of the English
Language. (True/False)
Ans: True
18. Graphical representations make the report more interesting and factual rather
than writing it in a story format. (True/False)
Ans: True
19. A report should be simple, understandable and professional, otherwise, it loses
its importance. (True/False)
Ans: 7. True
20. It is important to disclose your name, roll number, guide‟s name in the report.
(True/False).

Ans: True
21. Chapters should include specifications, practical details, system behaviours
and
characteristics. (True/False).
Ans: True
22. In the reference section, if you are drawing information from a manual, it
should not include the author’s name. (Yes/ No).
Ans: No
23. Avoid using long sentences in the e-mail. (True/False).
Ans: True
24. Use active voice instead of passive voice while framing the e-mail.
(True/False).
Ans: True
25. You can copy a message without prior permission. (True/False).
Ans: False
26. Avoid contractions in e-mails. (True/False).
Ans: True
27. Avoid clichés in e-mails. (True/False).
Ans: True
28. E-mails should consist of a meaningful subject line. This helps determine the
reader to reply, forward or trash the mail. (True/False).
Ans: True
29. Proofreading is not required for e-mails. (True/False).
Ans: False
30. Fill in the blanks in the following statements:
i) The purpose of the presentation may fall into any of the___ categories; ___.
ii) Every aspect of your presentation should reinforce the ___.
iii) It is important to get some prior information about the ___ and ___.
iv) The ___and ___ of presentation may vary from one type of audience to another.
v) Feeling nervous before a presentation is ___.

Ans:
i) Three, to inform, analyze or persuade.
ii) Key message.
iii) Audience, locale.
iv) content , style
v) Natural.
31. Which of the following statements are correct?
i) A cursory reading about your topic is enough for a presentation.
ii) The material and information you have selected must be structured coherently
and logically.
iii) The key message should be stated at the end of the presentation.
iv) While concluding, one should restate the key message, go over the main points
and wrap up logically and effectively.
v) Practice and rehearsal can help you to deal with nerves.
Ans:
i) Incorrect
ii) Correct
iii) Incorrect
iv) Correct
v) Correct
32. Fill in the blanks with appropriate words or phrases:
i) ___ and ___ are powerful motivators and can be used to our ___.
ii) Your ___ is the vehicle for conveying your ___.
iii) Maintaining___ with the audience keeps them involved.
iv) A good speaker should constantly assess the ___of the audience.
v) Audiovisual aids are a___ not a ___ for the speaker.
Ans:
i) Stress, nerves, advantage.
ii) Voice, message.
iii) eye contact
iv) reaction / response
v) supplement , substitute
33. ___ is a structured meeting with an educational purpose.
Ans: Seminar

34. ___ is called to address a crisis.

Ans: Emergency meetings
35. ___ is a highly structured, moderated meeting, like a presentation, where
various participants contribute following a fixed agenda.
Ans: Conference
36. ___ is a gathering called to discuss one subject, such as a work issue or a
task
related to a project.
Ans: Topical meeting
37. ___ is a regularly scheduled meeting.
Ans: Standing meeting
38. Brainstorming Sessions are also called “Think tank” meetings (True/False).
Ans: True
39. The colloquial term for a ___ is a “dog and pony show.”
Ans: Pitch session
40. You may have to rewrite your resume for every new job you apply for because
every job has its own specific requirements. (True or False).
Ans: True.
41. Written symbols represent the thoughts and concepts of human beings. (Correct
/ Incorrect)
Ans: Incorrect.
42. Writing is meant to be read and deciphered into a coherent meaning. (Correct /
Incorrect)
Ans: Correct.
43. Reading is not constrained by time, proximity or place. (Correct / Incorrect)
Ans: Correct.
44. Illiterate people can use all four language skills. (Correct / Incorrect)
Ans: Incorrect.
45. Reading is a complex cognitive activity. (Correct / Incorrect)
Ans: Correct.

46. Reading is a ___ activity.

Ans: purposeful
47. One needs to be ___ and ___ while reading to learn something.
Ans: thorough, focused
48. We do ___ reading when we are looking for some specific information.
Ans: selective
49. Reading for research requires ___ and ___reading.
Ans: careful, analytical
50. While reading for pleasure, you are not under pressure to ___.
Ans: Retain the content.
51. Reading entails ___.
Ans: Active mental involvement of the reader with the text
52. Different purposes require ___.
Ans: Different methods of reading.
53. Scanning is used for ___.
Ans: Finding some specific information.
54. Skimming helps you to get an ___.
Ans: Overview or preview of the written word.
55. Intensive reading is the most ___.
Ans: Focused and slowest type of reading.
56. Employment communication is an important part of the communication
process because of ___.
Ans: Global competition.
57. A resume is drafted with an objective to ___ your ___ to ___ employer.
Ans: Highlight, experience, potential.
58. A resume should maintain certain standards. Tick the correct one.
a) Computer friendly and reference check.

b) Extra-curricular activities and heading to be clear.

c) Readable and professional outlook.
d) Tenure, punctuation, line spacing.
Ans: c) Readable and professional outlook.
59. A resume should be written in ___ font and saved in ___ format.
Ans: Times New Roman, word – 2003.
60. A chronological resume differs from a functional resume because it focuses
more on ___ rather than skill and ___.
Ans: Education & experience, skill & accomplishment.
61. Every type of resume includes information with respect to age, family and
nationality. Name the section which describes it.
Ans: Personal checklist.
62. Reference when given, should be ___ and ___ to the referee before it is
included in the resume. It should not contain any names of ___.
Ans: Checked, informed, relative.
63. A cover letter is required to be written to gain ___ of the recruiter.
Ans: Attention.
64. The body of the cover letter describes the employee’s ___ to differ him from
other applicants.
Ans: Strong areas.
65. Concluding paragraph is to thank the employer that he has advertised his
requirement in the newspaper. (True / False).
Ans: False.
66. Every cover letter has one thing in common. Name it.
Ans: Positive tone and focused.
67. Most organizations have their own recruitment departments with highly
competent people who receive appropriate training so that they can make a valid
selection decision. (True/False)
Ans: True.

68. An interviewer generally looks for traits in candidates such as ___, ___, ___,
___ and ___.
Ans: Ambitious, focused analytical, commonsense, enthusiasm.
69. In what respect do candidates selected by organizations today differ from the
previous years?
Ans: professionalism, dynamic, efficient, competent
70. Interview means ___.
Ans: sight between two people
71. In case an interviewer does not become biased, the questions are asked in a ___
manner.
Ans: structured manner
72. Interviews are stressful for everyone, but sometimes the interviewer
deliberately does it on candidates. What do they actually try to find out?
Ans: temperament, attitude
73. The process of the interview involves a formal and friendly atmosphere to find
out the candidate‟s drawbacks. (True / False.)
Ans: False
74. Before a candidate goes for an interview, he should have documents such as
___, ___, ___, ___ and ___ ready with him.
Ans: reference papers, merit certificates, covering letter, educational
credentials,
experience certificates and resumes
75. A job interview needs a ___ and ___ preparation because it helps the candidate
to boost up his ___ level.
Ans: systematic, planned, confidence
76. Time management and adaptability are two types of skills. What is the
difference between them?
Ans: learned which he already possesses, intuitive which he acquires through
training
77. Manners and etiquettes are a necessary part of an interview process because
they are important for ___, ___, and projecting ___.
Ans: career, building relationship, professionalism

78. Before appearing for an interview, the candidate should always think ___ and,
should say to himself that he will ___.
Ans: positive, succeed
79. Hypothetical questions are asked to find out the ___ of the candidate.
Ans: behaviour
80. Face to face interview is an important process to find out the best candidates
who are good___.
Ans: decision-makers

Which one of them is not a purpose of presentation?

A. To inform / instruct
B. To entertain
C. To motivate / persuade
D. To show off
Ans: D
2. Regardless of your purpose, you will be more effective if you keep your audience
interested in
your message. True or false?
A. True
3. While speaking to a group of people you should know little about your audience
A. Investigate about their interest and their background before showing up at stage
B. Ask them questions in order to familiarize with them
C. Make eye contact to appear confident
D. All of them
Ans: D
4. For an effective presentation you need audience profiling. True or false?
A. True
5. Audience profile includes
A. Identify the primary audience (recognize the decision makers or opinion moulders
in the
crowd).
B. Determine audience size.
C. Determine audience composition (recognize their needs, interests, attitudes,
cultural
barriers etc.)
D. Find out audience’s level of understanding.
E. All of them
Ans: E
6. Knowing How to establish credibility with them, what media they prefer and
expect, what
information is pertinent to them, what information they require and what audience
members
want to know is called
A. Smartness
B. Audience profiling
C. Unfair practice
D. None of the above
Ans: B
7. Which one is not a part of organizing content?

A. Introduction – What you want to say?

B. Main Body – Say it.
C. Conclusion – Repeat what you have said.
D. Prelude – make your audience guess what you want to say.
Ans: D
8. A good introduction
A. Arouses the audience’s interest
B. Wins the audience’s confidence
C. Previews the presentation
D. All of the above
Ans: D
9. In ‘inductive order’ the presenter moves from particular statements to general
statement. True
or false?
Ans: True
10. In ‘deductive’ order the presenter moves from general statements to particular
statement. True
or false?
Ans: True
11. Which one is the correct example of ‘chronological order’ of the body of a
presentation?
A. A presentation documenting the history of X-ray machine
B. A presentation showing India’s economic growth post-independence
C. A presentation explaining the formation of clouds
D. All of the above
Ans: D
12. To pause occasionally for questions or comments or to ask the audience’s
opinions, and seeking
audience feedback is
A. A good strategy
B. A distracting strategy
C. A bad move
D. Kills the interest of the audience
Ans: A
13. In the conclusion one should
A. Briefly remind the audience about the purpose of the presentation, which could
be either to
persuade them or to inform them
B. Tell the audience about what he/she wants them to do, think or remember based on
the
presentation
C. Avoid the temptation to wrap up in a haste or add something new in this part of
the
Speech
D. All of the above

Ans: D
14. If a questioner tries to trip you up with a difficult question
A. Try to maintain politeness
B. Show annoyance
C. Shut him up
D. Attack him personally
Ans: A
15. If the presentation is made with the help of visual aids
A. The listeners feel irritated
B. The listeners feel stimulated and more engaged
C. The audience get distracted
D. The audience feel sleepy
Ans: B
16. Match the columns
a. To illustrate trends over time a. use a pie chart, segmented bar chart
b. To show frequency or distribution b. use a line chart or a bar chart.
c. To compare one item with another c.use a pie chart.
d. To compare one part with the whole d. use a bar chart.
e. To show geographic relations e. use a map.
f. To illustrate a process or a procedure f. use a flow chart or a diagram.
Ans: a-b, b-a, c-d, d-c, e-e, f-f
17. Which one is an example of visual aid?
A. Overhead transparencies
B. Power point presentations
C. Black board or white board
D. Flip charts
E. All of them
Ans: E
18. Memorizing the manuscript means
A. To speak from the heart
B. To speak from the memory
C. To read from the manuscript
D. To speak from the points written on a paper
Ans: B
19. Reading from the manuscript is good for
A. Presenting a scientific research paper
B. Telling a story

C. Describing a feeling
D. Comparing two different ideas
Ans: A
20. Speaking from notes help maintain an eye-contact with the audience. True or
false?
Ans: False
21. Extemporaneous speech means
A. To deliver a speech outdoors
B. To deliver a speech with no or little preparation
C. To deliver a speech with PowerPoint slides
D. To deliver a speech among a huge audience
Ans: B
22. Kinesics means
A. The study of speed
B. The gravity of a topic
C. The study of body language
D. The pause at the end of a speech
Ans: C
23. The speaker should maintain a steady eye contact because
A. The speaker should observe who is doing what
B. The speaker has to be safe
C. The speaker needs to make a rapport with the audience throughout the
presentation
D. The speaker shouldn’t make an eye contact
Ans: C
24. Which one below is not a body shape?
A. The ectomorph – thin youthful and tall.
B. The mesomorph – strong, athletic, muscular and boned.
C. The endomorph – fat, round and soft.
D. The fatomorph – excessively fat.
Ans: D
25. Words are divided in to the following types as per number of syllables. Choose
the incorrect
type
A. Monosyllabic
B. Disyllabic
C. Polysyllabic
D. Non-syllabic
Ans: D
26. Which one the following does make an impact on your accent?

A. Region
B. Country
C. Ethnicity
D. All of them
Ans: D
27. Pitch is a property that allows the ordering of sounds on a frequency-related
scale. True or
false?
Ans: True
28. Lowness of pitch can indicate
A. Sadness
B. Shock
C. Dullness
D. All of the above
Ans: D
29. A well-balanced pitch
A. Helps you avoid being monotonous
B. Helps you make money
C. Keeps the audience from asking questions
D. Makes the audience leave
Ans: A
30. Rhythm refers to a pattern of sounds. Maintaining a rhythm in a speech makes
the speech
sound natural and fluent. True or false?
Ans: True
31. The intonation in a language refers to the patterns of pitch variation or the
tones it uses in its
utterances. True or false?
Ans: True
32. Which one is not among the main functions of intonation?
A. Distinguishing different types of utterances such as statements, commands,
requests, and
questions.
B. Differentiating the speaker’s emotional attitude such as curiosity,
apprehension, friendliness
and politeness.
C. Drawing the listener’s attention to those segments of an utterance that one
considers
important.
D. Strike intimidation in the hearts of an audience
Ans: D
33. Which one among the list below is not a paralinguistic feature of voice?
A. Pronunciation

B. Modulation of the voice

C. Pace / Rate
D. Use of connectives
E. They are all paralinguistic features
Ans: E
34. Nasalization of the voice should be avoided. True or false?
Ans: True
35. There are some words or phrases which indicate the end of one thought and shift
to another.
They are called
A. Adverbs
B. Connectives
C. Joiners
D. Auxiliaries
Ans: B
36. Intimate Space Language is
A. Where the speaker and listener are within the circle of about 18 inches distance
B. Where the speaker speaks in a hush tone
C. Where speaker is talking to a newly acquainted person
D. Where the listener is sleeping
Ans: A
37. Personal Space Language is used between
A. Co-workers
B. Business partners
C. Family members
D. Managers
Ans: C
38. Most of the business is done using
A. Personal space language
B. Intimate space language
C. Social space language
D. Public space language
Ans: C
39. Chronemics means
A. Management of time during a presentation
B. Management of space during presentation
C. Management of tools for a presentation
D. Management of audience during a speech

Ans: A
40. Which statement below regarding listening is not a true statement?
A. Listening is the ability to accurately receive and understand messages in the
communication
process
B. Listening is so important that many top employers provide listening skills
training for their
employees
C. Without the ability to listen effectively messages are easily misunderstood
D. Spending more time on speaking improves listening ability
Ans: D
41. Listening is same as hearing. True or false?
Ans: False
42. Active listening is
A. Working while listening
B. Fully concentrating on what is being said rather than just passively ‘hearing’
the message of
the speaker
C. Listening to the speaker and doing whatever he/she says
D. All of them
Ans: B
43. Identify the Non-Verbal Sign of Attentive or Active Listening
A. Eye Contact
B. Posture
C. Mirroring
D. All of them
Ans: D
44. Questioning is a verbal Sign of Attentive or Active Listening. True or false?
Ans: True
45. When a person is practicing passive listening
A. He/she is sleeping
B. He/she is not doing anything but listening
C. He/she is responding to the speech
D. He/she is participating in the discussion
Ans: B
46. Which one of the following is not true about Interpersonal communication?
A. Through this people exchange information, feelings, and meaning through verbal
and non-
verbal messages
B. It is face-to-face communication
C. It can be done alone

D. For any communication to occur there must be at least two people involved
Ans: C
47. A message may contain non-verbal contents, facial expressions, tone of voice,
gestures and
body language etc. true or false?
Ans: True
48. The use of complicated jargon, inappropriate body language, inattention,
disinterest, and
cultural differences can be considered 'noise' in the context of
interpersonal communication?
True or false?
Ans: True
49. Which one below is not likely to be the content of a feedback?
A. Acknowledgement of reception
B. Receiver’s reaction to the message
C. Inquiry related to the message received
D. A welcome message
Ans: D
50. There are several ways of classroom teaching. True or false?
Ans: True
51. When an instructor asks open-ended questions allowing students to respond and
build on each
other’s thinking it is called
A. Debate
B. Socratic seminar
C. Chaos
D. None of the above
Ans: B
52. Something a classroom presentation is not comprised of can be
A. Short discussion
B. Demonstration
C. Science activity
D. Lecture
Ans: D
53. Visual style of presentation is effective while
A. Speaking to a large audience with broad interests
B. Speaking to interested public
C. Speaking to a small group
D. Speaking to a distant listener
Ans: A

54. Which one of the following is not true about Free-form style of presentation?
A. This impromptu style of presenting doesn’t require slides
B. The speaker relies on strong stories to illustrate each point
C. This style works best for those who have a short presentation time and are
extremely
familiar with their talking points
D. The speaker is free to stop and leave anytime he/she wants
Ans: D
55. Which of the following statements is not true about instructor style of
presentation?
A. It is used when there is a need to deliver complex messages
B. Professors and teachers of old use this technique
C. When you are not familiar with the finer details of a subject this technique is
used
D. This technique is not suitable for using graphics and visual aids
Ans: D
56. Which of the following statements is not true about coach style of
presentation?
A. Expert and charismatic speakers use this technique
B. It is used to put the audience at ease
C. This style is suitable for the beginners
D. This style engages role-play
Ans: C
57. Story-telling style
A. Includes anecdotes and examples
B. Brings our learning points to life
C. Should be avoided at the discovery stage of sales process
D. All of the above
Ans: D
58. In connector style presenters connect with their audience by showing how
they’re similar to
their listeners. True or false?
Ans: True
59. Lessig presentation style requires the presenter to pass through each slide
within
A. 15seconds
B. 25 seconds
C. 20 seconds
D. 5 seconds
Ans: A
60. Which statement is not true about Takahashi presentation style?
A. It uses PowerPoint slides
B. The slides are designed by advanced Software
C. The aim is to pack a powerful impact

D. The slides are minimal in style

ans B

Interviews are conversations with _______

a) fun
b) purpose
c) friendliness
d) informality
2. A job interview is a formal meeting between a job seeker and an employer.
a) True
b) False
3. All job interviews have the some objective.
a) True
b) False
4. Which of these is not a type of interview?
a) Screening interview
b) Stress interview
c) Music interview
d) Lunch interview
5. Which kind of interview includes a process in which the employability of the job
applicant is evaluated?
a) Stress interview
b) Screening interview
c) Group interview
d) Behavioural interview
6. How many styles are used in a screening interview?
a) Two
b) Five
c) Three
d) Four
7. In which of these interviews, insults are common?
a) Screening interview
b) Stress interview
c) Behavioural interview
d) Group interview
8. Which of these interviews is adapted for computer programmers?
a) The stress interview
b) The group interview
c) The screening interview
d) The audition
9. In which of these, more than one candidate is interviewed?
a) The behavioural interview
b) The stress interview
c) The group interview
d) The audition
10. Which of these interviews is taken for a candidate far away?
a) Lunch interview
b) Telephone
c) Stress interview
d) Group interview
11. A job interview is usually how long?
a) 30 minutes
b) 60 minutes
c) 90 minutes

d) 100 minutes
12. Which of these is not a step in the preparation of an interview?
a) Analyzing yourself
b) Identifying your skills
c) Being negative
d) Revising your subject
13. In the preparation of an interview, which step is to research your job
position?
a) Second
b) Third
c) Fourth
d) First
14. Developing the interview file is the last step in the preparation of an
interview.
a) True
b) False
15. Self analysis is the first step in planning for any interview.
a) True
b) False
16. Which of these is not a step in self – analysis?
a) Analyzing background
b) Identifying accomplishments
c) Identifying achievements
d) Complaining
17. Which of these is the third aspect of self analysis?
a) Identifying achievements
b) Identifying special interests
c) Analyzing career goals
d) Identifying accomplishments
18. ______ skills are assessed in an interview.
a) Listening
b) Blabbering
c) Singing
d) Dancing
19. Which of these documents need not be in your interview file?
a) Interview letter
b) Original degrees
c) Family photo
d) Certificates
20. Which of these ways can’t be used to research about the company?
a) Visiting website
b) Refer books
c) School books
d) Refer annual report
21. Which of these is not a type of interview question?
a) Open
b) Closed
c) Probing
d) Musical
22. Which of these questions asks the candidate to talk about something?
a) Open questions
b) Closed questions
c) Probing questions
d) Loaded questions

23. Which of these is an open question?

a) What are the advantages of a mixed economy?
b) When did you complete your graduation?
c) Do you know data processing?
d) What was your major subject in college?
24. Which of these questions expect specific information?
a) Open questions
b) Closed questions
c) Probing questions
d) Reflective questions
25. Probing questions encourage the candidate to talk in greater depth.
a) True
b) False
26. Which of these questions are asked for confirmation?
a) Open questions
b) Closed questions
c) Reflective questions
d) Probing questions
27. ______ questions assess the candidate’s response to a sensitive issue.
a) Closed
b) Probing
c) Loaded
d) Leading
28. A leading question is asked to obtain a desired response.
a) True
b) False
29. Which of these is not an answering strategy?
a) Accuracy
b) Focus
c) Illogical thinking
d) Brevity
30. Which of these should be avoided in an interview?
a) Attentiveness
b) Accuracy
c) Negative attitudes
d) Clarity
31. Which of these should be avoided in an interview?
a) Clarity
b) Smile
c) Confusion
d) Confidence
32. Which of these is not a characteristic of a group personality?
a) Spirit of conformity
b) Respect for group values
c) Collective power
d) Disrespect
33. The word discuss is derived from _______
a) discutere
b) discuter
c) discutera
d) discutare
34. Which of these is not an ingredient of a discussion?
a) Purpose
b) Planning
c) Rudeness
d) Leadership
35. Which of these is the first ingredient in a group discussion?
a) Planning
b) Purpose
c) Informality
d) Leadership
36. Planning is the _______ ingredient of discussion.
a) first
b) second
c) third
d) fifth
37. Participation is the third ingredient of a group discussion.
a) True
b) False
38. Which of these is the fourth ingredient in a group discussion?
a) Participation
b) Informality
c) Leadership
d) Planning
39. Which of these is the final ingredient in a group discussion?
a) Purpose
b) Planning
c) Participation
d) Leadership
40. In a group discussion, a leader is assisted by a secretary.
a) True
b) False
41. _________ are also used extensively in presentations, to support the facts and
figures being presented.
(a)Visual Aids
(b)Medical Aids
(c)Technical Aids
(d)None
42. Which is the advantages of using visual aids?
(a)Leads reader to quicker comprehension.
(b)Support and reinforces words.
(c)Saves much time and effort in explaining and interpreting complex ideas.
(d)Above all
43. In types of visual aids, tables include __________.
(a)Dependent, Independent, Phrase
(b)Graphs, Charts
(c)Drawings,photographs
(d)None
44. __________ is a process in which the employer gets an opportunity to see
whether the candidate is
suitable for the position vacant, and the candidate tries to prove that he/she
possesses the desired skills
and knowledge.
(a)Success
(b)Presentation
(c)Interview
(d)Outer view

45. In how many categories, job interviews can be classified?

(a)2
(b)3
(c)1
(d)4
46. Which element does not fall under the typical selection process?
(a)Group Discussion
(b)Hr interview
(c)Working hours
(d)Offer
47. While appearing at job interviews, the prospective candidates must aim at
reflecting trait like
(a)Clarity of thought
(b)Maturity
(c)Openness
(d)Above all
48. Which question is not to be asked during interview?
(a)Tell me about yourself.
(b)What will you prefer lunch or dinner?
(c)Why have you applied for this job?
(d)What are your major strengths?
49. Which is the purpose of negotiation from the following?
(a)To analyze
(b)Exploratory
(c)To inform
(d)None
50. ___________ are considered as high order skills which are essential for
professionals.
(a)Communication skill
(b)Jumping skill
(c)Driving skill
(d)Creative and critical thinking
51. Which of these do not deal with precise information?
a) Engineer
b) Scientist
c) Technician
d) Fiction writer
52. In an office, an employee communicates horizontally with his _______
a) superiors
b) subordinates
c) colleagues
d) assistant
53. Talking comes under which type of communication?
a) Verbal
b) Non- verbal
c) Written
d) Dramatic
54. Which of these has maximum reach?
a) Writing
b) Listening
c) Speaking
d) Talking
55. How is good technical writing achieved?

a) Naturally
b) By practice
c) Listening
d) Speaking
56. Which of these parameters are not required to define style?
a) Moral truth
b) Compassion
c) Gender
d) Information
57.  Any style must convey moral truth.
a) True
b) False
58. Any writer must convey truth with warmth.
a) True
b) False
59. A writer must not convey information with _____
a) precision
b) clarity
c) randomness
d) truth
60. Which of these are to be avoided in any style of writing?
a) Truth
b) Clarity
c) Compassion
d) Dishonesty
61. Which of these are vital for any organisation?
a) Debates
b) Group discussions
c) Speeches
d) Arguments
62. Which of these qualities are important in a group discussion?
a) Emotional stability
b) Hostility
c) Ignorance
d) Aggressiveness
63. In a group discussion, one must communicate with ______
a) Hostility
b) Ignorance
c) knowledge
d) long sentences
64. In a group discussion, the discussion must be directed to its logical
conclusion.
a) True
b) False
65. When is the worst time to break into a discussion?
a) When everyone is silent
b) When one person is talking
c) When two or three people are talking simultaneously
d) When there is less time left
66. A group discussion must advance _____
a) truth
b) dishonesty
c) Personal glory

d) arguments
67. Which of these must be avoided in a group discussion?
a) Speaking facts
b) Asking questions
c) Speaking fast
d) Speaking with clarity
68. In a group discussion, we should be _____
a) assertive
b) dominating
c) subjective
d) ignorant
69.  A moderator is a monitor of a group discussion.
a) True
b) False
70.  Which of these factors do not enhance listening skills?
a) Attention
b) Clear perception
c) Fakeness
d) Frankness
71. Which of these is the most important tool of communication?
a) Body language
b) Gestures
c) Language
d) Posture
72. Which of these must be avoided in any presentation?
a) Proper grammar
b) Complex words
c) Short sentences
d) Clear voice
73. Oral presentations are an integral part of an engineer’s career.
a) True
b) False
74. Which of these is not important in an oral presentation?
a) Words
b) Body language
c) Gestures
d) The number of people as audience
75. Which of these is the best way to establish a proper rapport with audience?
a) Pointing a finger
b) Making eye contact
c) Waving your hands
d) Standing erect
76. In an oral presentation, the speaker should not _____
a) panic
b) pause
c) make eye contact
d) inspire
77. Which of these is a sign of under confidence?
a) Speaking and naturally shifting your eyes around
b) Transfixed on one face
c) Pointing your finger
d) Using your hands

78. Which of these is the best pace to utter a speech?

a) 50 words per minute
b) 150 words per minute
c) 200 words per minute
d) 250 words per minute
79. A speaker must know the kind of audience he is likely to have.
a) True
b) False
80. Which of these can be used to break the monotony in a speech?
a) Humour
b) Constant tone
c) Low voice
d) Sad story
81.  A seminar discusses in a small group on original research.
a) True
b) False
82.  In a symposium, a small group of experts discuss a problem.
a) True
b) False
83.  In a ________ , each member speaks on a pre-planned subject.
a) seminar
b) conference
c) panel discussion
d) symposium
84. In which of these people with similar interests contribute with their
knowledge?
a) seminar
b) conference
c) symposium
d) convention
85. A ______ is a fellowship meeting of a fraternal group.
a) conference
b) symposium
c) seminar
d) convention
86. Which of these is not used to organise a seminar?
a) Oral reports
b) Written reports
c) Exchange of ideas
d) Recommendations
87.  A conference is not attended by ________
a) invited guests
b) common people
c) permitted observers
d) people with common interests
88. We learn maximum by _____.
a) hearing
b) seeing
c) speaking
d) feeling
89. Which of these must be avoided in a meeting?
a) Patience
b) Tact

c) Leadership
d) Criticism
90. Before the meeting is concluded, there must be a ______
a) summary
b) question
c) discussion
d) agenda
91. Which factor does not fall under the planning of presentation?
(a) Introduction
(b) Audience
(c) Purpose
(d) Material

92. ________ include venue or locale along with the projection equipment, lighting,
seating, ventilation etc.
(a) Facilities
(b) Time
(c) Context
(d) None

93. __________ refers to both the time: the day of presentation and the duration of
talk.
(a) Time
(b) Context
(c) Facilities
(d) None

94. __________ the events surrounding our presentation.

(a) Facilities
(b) Time

(c) Context
(d) None

95. Which points are to be attended to when preparing for a professional

presentation?
(a) Planning
(b) Outlining and Structuring
(c) Body Language
(d) Above all

96. In _________, Simple language should be used to frame a complete, declarative

statement.
(a) Material
(b) Purpose
(c) Thesis statement
(d) None

97. Which pattern is to be used to organize the content in the middle part of
presentation?
(a) Chronological
(b) Categorical
(c) Cause and effect
(d) Above all

98. In _________ mode rehearsal of presentation to be made is must but cramming

must be avoided.
(a) Memorization
(b) Impromptu

(c) Extemporaneous
(d) Manuscript

99. In __________ presentation, material is written and the speaker is supposed to

read it out aloud word for word.
(a) Memorization
(b) Impromptu
(c) Extemporaneous
(d) Manuscript

100. _________ of delivery stands somewhere between extemporaneous and manuscript

presentation.
(a) Manuscript
(b) Impromptu
(c) Memorization
(d) Extemporaneous

101 __________ may be defined as the art of appearing in front of an audience,

facing the audience; presenting
your speech and making them understand what you want them to understand within the
limited time and
resources given to you.  
(a) Public speaking skill
(b) Craft making skill
(c) Drawing skill
(d) None

102. Which one is not barriers to speaking?

(a) Emotional barriers

(b) Physical barriers
(c) Gender barriers
(d) Mass barriers

103. What is not involved by persuasion?

(a) Ethos
(b) Logos
(c) Pathos
(d) Pogoes

104. _________ involves six to fifteen participants who sit in a group to discuss a
topic or a case given
for this purpose.
(a) Group discussion
(b) Critical thinking
(c) Creative thinking
(d) None

105. Which one is not personality traits of group discussion?

(a) Listening
(b) Writing
(c) Leadership
(d) Creativity

106. How many phases generally GD has?

(a) 2
(b) 3
(c) 4
(d) 5

107. Topic based and case based are the types of __________.
(a) Public speaking
(b) GD
(c) Letter
(d) None

108. When you meet a group of people to talk about a new product, idea, topic or
piece of work,
it is called a __________.
(a) Writing
(b) Reading
(c) Presentation
(d) None

109. Facilities, Time and Context are factors of __________.

(a) Audience
(b) Occasion
(c) Material
(d) Thesis statement

110. __________ is also a central idea of a presentation.

(a) Audience
(b) Occasion
(c) Material
(d) Thesis statement

111. __________ are also used extensively in presentations, to support the facts
and figures being presented.
(a) Visual Aids
(b) Medical Aids
(c) Technical Aids
(d) None

112. Which is the advantages of using visual aids?

(a) Leads reader to quicker comprehension.
(b) Support and reinforces words.
(c) Saves much time and effort in explaining and interpreting complex ideas.
(d) Above all

113. In types of visual aids, tables include __________.

(a) Dependent, Independent, Phrase
(b) Graphs, Charts
(c) Drawings,photographs
(d) None

114. __________ is a process in which the employer gets an opportunity to see

whether the candidate is suitable
for the position vacant, and the candidate tries to prove that he/she possesses the
desired skills and knowledge.
(a) Success
(b) Presentation
(c) Interview
(d) Outer view

115. In how many categories, job interviews can be classified?

(a) 2
(b) 3
(c) 1
(d) 4

116. Which element does not fall under the typical selection process?
(a) Group Discussion
(b) Hr interview
(c) Working hours
(d) Offer

117. While appearing at job interviews, the prospective candidates must aim at
reflecting trait like 

(a) Clarity of thought

(b) Maturity
(c) Openness
(d) Above all

118. Which question is not to be asked during interview?

(a) Tell me about yourself.
(b) What will you prefer lunch or dinner?
(c) Why have you applied for this job?
(d) What are your major strengths?
119. Which is the purpose of negotiation from the following?
(a) To analyze
(b) Exploratory
(c) To inform
(d) None

120. ___________ are considered as high order skills which are essential for
professionals.
(a) Communication skill
(b) Jumping skill
(c) Driving skill
(d) Creative and critical thinking

“Any group of symbols that can be structured in a way that is meaningful to another
person”
a. Symbols
b. Content
c. Code
d. Syllable
Ans- C

2. Vocabulary refers to-

a. Collection of Sentences
b. Collection of Words
c. Collection of Letters
d. Collection of Paragraphs
Ans- B

3. Select the correct order for a communication process.

a. The sender> Channel> Encoding Process> Decoding Process> The
Receiver
b. The Sender> Channel > The Receiver > Encoding Process > Decoding
Process
c. The Sender > Encoding Process >Channel > The Receiver> Decoding
Process
d. The Sender> Encoding Process> Channel> Decoding Process> The
Receiver
Ans- D
4. ------------are formed when a vowel pairs with a consonant to create a unit of
sound.
a. Syllable
b. Onset
c. Peak
d. Coda
Ans- A
5. A monosyllabic word has only-
a. Three Syllables
b. Two Syllables
c. One Syllable
d. Many Syllables

Ans- C
6. The word ‘Examination’ has-
a. Four Syllables
b. Five Syllables
c. Three Syllables
d. Six Syllables
Ans- B
7. According to the International Phonetic Alphabet, English has ________ sounds.
a. 26
b. 20
c. 34
d. 44
Ans- D
8. According to the International Phonetic Alphabet, English has ________ vowel
sounds.
a. 20
b. 24
c. 5
d. 2
Ans- A
9. According to the International Phonetic Alphabet, English has ________Consonants
sounds.
a. 20
b. 24
c. 30
d. 21
Ans- B
10. ___________________ consists of one single vowel sound in a syllable.
a. Diphthongs
b. Monophthongs
c. Triphthongs
d. None of the above
Ans- B
11. ________________begin with one vowel sound and change to another vowel sound in
the same syllable.
a. Diphthongs

b. Monophthongs
c. Triphthongs
d. None of the above
Ans- A
12. ___________ is the kind of sound you hear in a musical note, or in a
person's voice.
a. Pitch
b. Volume
c. Music
d. Tone
Ans- D
13. The Sage is one of the speaker personality types whose key strength is-
a. Information
b. Entertainment
c. Rising Innovation
d. Persuading
Ans- A
14. The Jester is one of the speaker personality types whose key strength is-
a. Information
b. Entertainment
c. Rising Innovation
d. Persuading
Ans- B
15. The Monarch is one of the speaker personality types whose key strength is-
a. Information
b. Entertainment
c. Rising Innovation
d. None of the above
Ans- D
16. The Muse is one of the speaker personality types whose key strength is-
a. Information
b. Entertainment
c. Rising Innovation
d. Persuading
Ans- C

17. The Peacemaker is one of the speaker personality types whose key strength is-
a. Information
b. Connecting audience members to each other
c. Rising Innovation
d. Persuading
Ans- B
18. In_______________________ the pitch falls with time.
a. Falling Intonation
b. Rising Intonation
c. Both
d. None of the above
Ans- A
19. in speech_________ is the relative highness or lowness of a tone as perceived
by the ear
a. Tone
b. Intonation
c. Pitch
d. None of the above
Ans- C
20. Identify the consonant that works like a vowel know as approximants.
a. W
b. K
c. B
d. C
Ans- W