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1. Functional coordination is one important reason for

communicating with:

a. Superiors

b. Peers
c. Subordinates

d. Employees’ unions

ANS: B

2. Communication with superiors involves:

a. Directions

b. Orders

c. Complaints

d. Instructions

ANS: C

3. Listening has been identified as one of the “seven

habits of highly effective people” by :

a. Lund Steen

b. Stephen Covey

c. Lee Iacocca

d. Tom Peters

ANS: B

4. The most basic type of listening is known as :

a. Discriminative listening

b. Comprehension listening

c. Appreciative listening

d. Evaluative listening

ANS: A

5. Dialogic listening is also known as:

a. Empathetic listening

b. Therapeutic listening

c. Relational listening

d. Active listening

ANS: D

6. Readability is determined mainly by :

a. Punctuation
SOCIAL PLUGIN
b. Length of words

c. Active and passive voice  Facebook  Twitter

d. Spelling
 Instagram  YouTube
ANS: B

7. FOGINDEX is used to measure:


a. Clarity of message
b. Courtesy of message

c. Readability of message

d. All the above.

ANS: C

8. A message may be understood by an average educated

person, if FOGINDEX is:

a. More than 15

b. Less than 15

c. Negative

d. Zero

ANS: B

9. Communication is a ___________

a. one way process

b. Two way process

c. Three way process.

d. four way process Privacy

ANS: B

POPULAR POSTS

10. The main objective of communication is:

Business Economics S.Y.B.Com Students
a. Information and persuasion. MCQ
 October 22, 2020
b. Skill and personality development.

c. Control and management.

COMMERCE S.Y.B.COM MCQ PDF 
 December 17, 2020
d. Need.

ANS: A

Foundation Course S.Y.Bcom MCQ

 December 12, 2020
11. The downward communication flow from

a. A subordinate to a superior.
Company Law MCQ PDF
b. A subordinate to a subordinate.  December 11, 2020

c. A superior to a superior.

d. A superior to a subordinate. BUSINESS COMMUNICATION F.Y.B.COM

MCQ PDF
ANS: A  December 18, 2020

FINANCIAL MANAGMENT F.Y.B.COM MCQ

12. Gossip and rumour are part of ---------communication. PDF
 December 07, 2020
a. Formal.
M.Com & T.Y.B.Com INDIRECT TAX 20 Most
b. Informal.
Importance MCQ
c. Horizontal.  October 23, 2020

d. Vertical.

ANS: B

13. Examples of oral communication----------

a. Letter.

b. E-mail.

c. Telephone.

d. Fax.

ANS: C

 TOTAL CATEGORIES

14. Which one is an effective audio-visual communication.

 10TH 12 POSTS
a. Cinema.

b. Television.  ACCOUNTS 38 POSTS

c. Drama
 ADVERTISING 2 POSTS
d. All the above.

ANS: D
 AUDITING 3 POSTS

15. Advantage of written communication  BUSINESS COMMUNICATION 7 POSTS

a. Save time.
 BUSINESS ECONOMICS 9 POSTS

b. Save money.

c. Permanent record.  BUSINESS ETHICS 1 POSTS

d. Neat.
 BUSINESS LAW 2 POSTS
ANS: C

 BUSINESS STATISTICS 1 POSTS

16. Written communication doesn’t includes

 COMMERCE 6 POSTS
a. Reports

b. Forms.
 COMPANY LAW 3 POSTS

c. Notice.

d. None of these.  COST ACCOUNTING 11 POSTS

ANS: D
 CURRENT AFFAIRS 3 POSTS

17. Communication saves time in:  DELHI UNIVERSITY


1 POSTS
a. Internal communication.
 DIRECT TAX 3 POSTS

b. Interview.

c. Oral communication.  DISSOLUTION OF PARTNERSHIP FIRM 1 POSTS

d. Schedule.
 ECONOMICS 24 POSTS
ANS: D

 ECONOMICS OF GLOBAL TRADE AND FINANCE

7 POSTS
18. . ............... refers to mental disturbances
 ENGLISH 1 POSTS
a. Coherence

b. Notion  ENTREPRENEURSHIP 3 POSTS

c. Distraction
 ENVIRONMENTAL STUDIES 1 POSTS
d. Psychological noise

ANS: C
 EXAM PAPER 12 POSTS

19. Mental turbulence refers to:  F.Y.B.COM 26 POSTS

a. Inability to understand
 F.Y.BA 8 POSTS
b. Confusion in the mind of receiver

c. Confusion in the mind of sender  F.Y.BAF 4 POSTS

d. Inability to speak
 F.Y.BBI 2 POSTS
ANS: B

 F.Y.BMS 10 POSTS

 F.Y.J.C 1 POSTS


 FINANCIAL ACCOUNT 14 POSTS
  FINANCIAL MANAGMENT 6 POSTS

 FOUNDATION COURSE 8 POSTS

 GENERAL KNOWLEDGE QUESTIONS 1 POSTS

 GEOGRAPHY 1 POSTS
20. The clarity in communication could be achieved by
which of the following techniques?

a. Choose words that are short, familiar and conversational.  HISTORY 7 POSTS

b. Construct effective sentences and paragraphs.

 HUMAN RESOURCE MANAGEMENT 6 POSTS
c. Achieve appropriate readability.

d. All the above

 INDIRECT TAX 4 POSTS

ANS: D
 INTERNATIONAL MARKETING 1 POSTS

21. In empathetic communication, we can:

M 1 POSTS

a. Probe

b. Respond to the feelings  M.COM PART 1 44 POSTS

c. Interpret
 M.COM PART 2 30 POSTS
d. advice

ANS: B  MANAGEMENT ACCOUNTS 2 POSTS

 MARKETING MANAGEMENT 2 POSTS

22. Conciseness of message refers to:

a. Crispness
 MARKETING RESEARCH 3 POSTS

b. Comprehensiveness 
c. Specificity
 MATHEMATICAL AND STATISTICAL 5 POSTS

d. Brevity

ANS: D  MOCK TEST 2 POSTS

 MUMBAI UNIVERSITY 57 POSTS

23. Errors in language, grammar or visual representation

of facts take away:

a. Clarity  NET & SET EXAMS 3 POSTS

b. Correctness
 NEWS & UPDATES 53 POSTS
c. Crispness

d. Conciseness  ORGANISATIONAL BEHAVIOR 2 POSTS

ANS: B
 ORGANIZATION OF COMMERCE AND
MANAGEMENT 5 POSTS

24. __________ is the process of exchanging messages

between a seller and a customer.
 PRACTICE PAPER 15 POSTS
a. Organisational communication

b. Business Communication
 PSYCHOLOGY ORGANISATIONAL BEHAVIOUR
2 POSTS
c. Managerial communication

d. Professional communication  PUNE UNIVERSITY 1 POSTS

ANS:B
 QUESTION BANK 155 POSTS

25. Listening, reading, speaking and writing are all

types of :  RAILWAY EXAM 1 POSTS

a. Communication skills.
 RESEARCH METHODOLOGY 3 POSTS
b. Emotional barriers.

c. Evaluation techniques.  RETAIL MANAGEMENT 1 POSTS

d. Nonverbal communication.

ANS: A
 S.Y.B.COM 22 POSTS

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