Communications Skills question bank

1. ________ means communication without words.

a. Object communication
b. Written communication
c. Oral communication
d. Non- verbal communication
Ans: D

2. The person who transmits the message is called___________.

a. channel
b. sender
c. receiver
d. response
Ans: C

3. ___________ aims at making people work together for the common good of the organization.
a. communication
b. conversation
c. combination
d. connection
Ans: A

4. at each stage in the process of communication, there is a possibility of interference which may
hinder the process. Such interference is known as____________.
a. sender
b. receiver
c. barrier
d. none of them
Ans: B

5.____________ describes all forms of human communication that are not verbal.
a. prosody
b.vocalics
c.haptics
d.para language
Ans: D

6. normally communication is _____, wherein the information or message is transferred from

one person to other.
a. impersonal
b. interpersonal
c. personal
d. important
Ans: C
7. A __________ connects the sender to the receiver.
a. Channel
b. Noise
c. Communication
d. feedback
Ans: A

8. The __________ in the usage of words may be a serious barrier to effective communication.
a. disturbance
b. discrimination
c. disorder
d. distortion
Ans: D

9. Most of us use ________ and _______ in addition to words, when we speak.

a. words and gestures
b. gestures and body language
c. body language and posture
d. posture and eye gazing
Ans: B

10. __________ refers to pitch , loudness, duration, intonation and ,tempo.

a. touches
b. prosody
c. gestures
d. haptics
Ans: C

11. In___________ main intention is to seek certain information which will be appreciated.
a. empathetic
b. comprehension
c. appreciative
d. therapeutic
Ans: D

12. Dialogic listening is also known as __________________.

a. therapeutic
b. appreciative
c. relational
d. evaluative
Ans: B

13. ________ means looking quickly over a textbook to get a general superficial idea of the
content.
a. scanning
b. extensive reading
c. skimming
d. intensive
Ans: B

14. ____________ reading is ideal and helps comprehension

a. extensive
b. loud
c. intensive
d. silent
Ans: D

15. The second step in SQ3R of reading is _________.

a. survey
b. question
c. read
d. review
Ans: C

16. While making a slide the number of words should be limited to a maximum of
________________ per slide.
a. seven
b. nine
c. eight
d. ten
Ans: D

17. _______ are the abbreviations which are made up by writing the first letters of the words in a
name or phrases.
a. field abbreviations
b. personal abbreviations
c. acronyms
d. none of them Ans:

18. _________ is the full form of the abbreviation TQM.

a. team quality management
b. total quality management
c. total quality manager
d. total quality management
Ans: D

19. Communication that takes place between the members of an organization – within
themselves is ________.
a. external
b. formal
c. informal
d. internal
Ans: D

20. Informal meetings mark the ________ of the problem.

a. immediately
b. immediacy
c. importance
d. improvement
Ans: C

21. ________ is sent to specific group of people whereas ________ may be meant for general
public.
a. notice, memo
b. memo, circular
c. notice, circular
d. circular, notice
Ans: D

22. The problem with proof reading is that you will have to be good at ________ and
__________.
a. spelling, punctuation
b. pronunciation, spelling
c. punctuation, pronunciation
d. paraphrasing, spelling
Ans: A

23. Every sentence has two essential parts a __________and a __________.

a. clause, predicate
b. subject, phrase
c. predicate, subject
d. subject, clause
Ans: C

24. Oral communication ensures________ and__________.

a. fluency; speed
b. adequate attention; immediate response
c. speedy interaction; immediate response
d. speed; attention
Ans: B

25. Find out errors:

Either the manager or their subordinates failed in his duty.
a. either- neither, or- nor
b. their- his, his- their
c. failed- fails, subordinates- subordinate
e. the- a, in- for
Ans: B

26. As a means of communication, e-mails have features of the immediacy of both _______ and
_______.
a. reading, receiving
b. writing, sending
c. calling, receiving
d. receiving, sending
Ans: D

27. Unclarified assumptions in a communication can lead to_________ and_________.

a. premature evaluation, poor listening
b. lack of planning, physical barriers
c. information overload, selective perception
d. confusion, misunderstanding
Ans: D

28. A resume needs conceptualization of your_______ and______ all into one document.
a. objectives, experiences
b. projects, skills
c. accomplishments, experiences
d. skills, aims
Ans: C

29. The semantic markers used to express time relationship are:

a. next, after
b. after, consequently
c. hence, to summarize
d. while, because
Ans: A

30. ________ and _______ are act as barriers to communication.

a. semantic distortions, lack of planning
b. sender, receiver
c. channel, message
d. feedback, sender
Ans: A

31. When a word which has a silent “e” at the end combines with an ending that starts a vowel,
the final “e” is _____, for example, the surprise gives you _______.
a. unchanged, surprising
b. dropped, surprising
c. deleted, surprising
d. changed, surprising
Ans: B
32. The primary goal of communication is to _______.
a. to create barriers
b. to create noises
c. to effect a change
d. none of these
Ans: C

33. Communication through _______ and _______ is called verbal communication

a. written material and gestures
b. gestures and spoken words
c. spoken words and written material
d. body language and gestures
Ans: C

34. ________ is an exchange of facts, ideas, opinions or emotions by two or more persons.
a. communication
b. combination
c. conversation
d. connection
Ans: A

35. The _______ of the correct channel depends on the situation under which the communication
takes place.
a. chance
b. choice
c. change
d. channel
Ans: B

36. _________ is the study of touches as non-verbal communication.

a. haptics
b. body language
c. gestures
d. prosody
Ans: A

37. The fourth step in the SQ3R technique of reading os________.

a. recall
b. review
c. survey
d. reading
Ans: A

38. _________ is an announcement sheet that is sent to a specific group of people.

a. notice
b. memo
c. circular
d. letter
Ans: C

39. _____ is essentially a statement of facts of a situation, project or process or test and it should
be supported by.
a. notice, proof
b. technical report, evidence
c. memo, information
d. letter, documentors
Ans: B

40. _____ is done when you need to continue learning and studying that you develop your own
thinking and skills.
a. professional reading
b. action
c. extensive
d. intensive
Ans: A

41. ________ and ________ as visual aids should contain the minimum information necessary.
a. flip charts, slides
b. PowerPoint, overhead projects
c. video, film
d. overhead projects, slides
Ans: D

42. Too much of ____ communication in the workspace may also prove_____. It may lead to
negligence of work.
a. formal, positive
b. informal, negative
c. verbal, positive
d. non-verbal, negative
Ans: B

43. Communication helps managers utilize _______ and______ in the most effective and
efficient manner.
a. employees, organization
b. control, evaluation of performance
c. plans, goals
d. manpower, resources
Ans: D

44. The most crucial part of the ______ process is thinking or converting to_______ what one
hears.
a. reading, understanding
b. speaking, meaning
c. hearing, interpreting
d. listening, meaning
Ans: D

45. Language of a memo should be _______ and ______ to understand.

a. indirect, personal
b. direct, concise
c. lucid, easy
d. concise, difficult
Ans: C

46. What is the full form of R&D:

a. resources and development
b. recharge and discard
c. research and demand
d. research and development
Ans: D

47. Find out the errors:

Besides being good at tennis, he is also an excellent player of golf.
a. good- better, being- been
b. beside- besides, in- at
c. excellent- intelligent, beside- besides
d. in- at, being- been
Ans: B

48.in letter writing, _______ indicates to the reader of the letter what the _____ is about.
a. salutation, letter
b. subject, notice
c. body, memo
d. subject, letter
Ans: D

49. While using overhead projectors, you can reveal the information line by using an ____ sheet
to over the____.
a. opaque, flip chart
b. translucent, transparency
c. transparent, slide
d. opaque, transparency
Ans: D

50. A press release is ________ news_______ story, written in ______ person that seeks to
demonstrate to an editor or reporter the newsworthiness of a particular person, event, service, or
product.
a. false, first
b. pseudo, third
c. real, second
d. original, third
Ans: B

51. Complete the following statements with appropriate conjunctions:

1. _______ he worked hard, he failed.
2. I cannot lift the box _________ it is very heavy.
3. The current status report has been attaché, ________ I have highlighted the important figures.
4. _________ we have no money, we cannot buy it.
(a) although, because, and, since
(b) since, and, although, because,
(c) because, since, and, although
(d) and, although, since, because
Ans: A

52. Which one of the following is correct: the process of communication.

(a) encoding, receiver, message, response, feedback, sender
(b) sender, encoding, message, decoding, receiver, response, feedback
(c) sender, response encoding, message, decoding, receiver, feedback
(d) sender, decoding, message, encoding, receiver, response, feedback
Ans: B

53. Say whether true or false:

1. use simple language without clichés while writing a memo.
2. Minutes are submitted by the name of the typist who has typed the minutes.
3. The minutes of the meeting should contain the point of view of the minute taker
4. You can use tables and charts in a memo.
(a) false, true, true, false
(b) true, false, false, true
(c) false, true, true, true
(d) false, false, false
Ans: B

54. What is the full form of FOB:

(a) fire on board
(b) free on broad
(c) free onboard
(d) free of board
Ans: C

55. Match the following body language gestures with their meanings:
(1) rolling one’s eyes (a) lack of confidence
(2) nodding (b) exasperation
(3) the crossing of arms (c) confirmation
(4) shaking of legs (d) defensive
a. 1- d, 2- c,3- b, 4- a
b. 1-c,2-a,3-d,4-b
c. 1-b,2-c,3-d,4-a
d. 1-a,2-b,3-c,4-d
Ans: C

56. One of the great tools that are used to handle the complaining customers is the technique of
BLAST. The acronym stands for:
(a) believe, listen, apologize, satisfy, treat
(b) believe, listen, apologize, suggest, thank
(c) believe, listen, apologize, satisfy, thank
(d) believe, list, apologize, satisfy, thank
Ans: C

57. Which of the following statements are true?

1. in oral communication, there is a possibility of immediate response.
2. if one wants to have effective communication, one should be egoistic.
3. Oral communication always saves time.
4. Never leave a caller on hold.
(a) false, true, true, false\
(b) true, false, false, true
(c) true, true, false, false
(d) false, false, true, false
Ans: B

58. Which one of them are types of listening:

1. comprehension listening
2. critical listening
3. evaluative listening
4. intensive listening
(a) 1,2,3
(b) 2, 3, 4
(c) 3, 4, 1
(d) 4, 2, 1
Ans: A

59. SQ3R Technique of reading stands for:

(a) Survey, Question, read, recall, review.
(b) survey, quotient, read, review, recall
(c) Survey, question, relief, recall, read
(d) Survey, question, recall, review, read
Ans: A

60. The semantic markers used to indicate illustration and examples are :
(1) first and foremost (2) for example (3) let’s take for example (4) for instance
(a) 1,2,3
(b) 2,3,4
(c) 3,4,1
(d) 4,1,2
Ans: B

61. Which of the following statements is true about Powerpoint slides:

1. all the slides must be part of a simple PowerPoint file as it saves time.
2. Use fonts that will get distorted while processing.
3. Keep images away from the edges of a slide as they may get cropped while mounting the
slide.
4.If you are preparing for a 35 mm image the PowerPoint slides must not be formatted for 35
mm.
(a) true, true, true, true
(b) true, false, true, false
(c) false, true, false, true
(d) false, true, true, false
Ans: A

62. Which one of them is a type of reading?

1.extensive reading,
2. evaluative reading
3. scanning
4. intensive reading
(a) 1,2,3
(b) 1,3,4
(c) 2,3,4,
(d) 1,2,4
Ans: B

63. While composing a ______ message, only key words and ______ are used. Function words
such as ________ and _________ should not be included.
(a) telephonic, structures, conjunctions, prepositions
(b) face- to-face, signs, articles, nouns
(c) formal, symbols, nouns, pronouns
(d) telegraphic, phrases, articles, preposition.
Ans: D

64. What is the full form of RSI:

(a) Repetition Strain Injury
(b) Repetitive Strain Inquiry
(c) Repetitive Stress Injury
(d) Repetitive Strain Injury
Ans: D

65.Which one of the following is the correct structure of the letter:

(a) address, date, body, subject, signature, enclosure,
(b) address of the applicant, date, salutation, subject, body, signature, enclosure
(c) address, salutation, date, body, subject, enclosure, signature
(d) address, date, subject, body, salutation, enclosure, signature
Ans: B

66. While communication with the ______, ______ phrases and _____ have to be used in their
_____ contexts.
(a) customers, polite, expressions, appropriate
(b) relatives, harsh, gestures, inappropriate
(c) Subordinates, impolite, impressions, true
(d) audience, rude, dialogues actual
Ans: A

67. __________ is the most important aspect of style in a language.

a. alphabets
b. articles
c. punctuation
d. nouns
Ans: c.

68. ________ is a means of making ideas and thoughts clearer and easier to grasp by breaking
them down into logical units
a. Writing
b. Punctuation marks
c. Pronunciation
d. Grammar
Ans: b.

69. Punctuation decides the combination of two words to make a ________

a. Letter
b. Memo
c. Report
d. Phrase or clause
Ans: d.

70. __________ is also called “Period in American English.

a. Comma
b. Exclamation
c. Full stop
d. Semicolon
Ans: c.

71. While a dash is used to separate two words, ________ is used to unite them
a. Comma
b. Exclamation
c. Hyphen
d. Semicolon
Ans: c.

72. ________ is used to separate clauses of a compound sentence when they have a comma
a. Colon
b. Semicolon
c. Parenthesis
d. Hyphen
Ans: b.

73. The forum where people sit together and discuss a topic with the common objective of
finding a solution for a problem is called ___________
a. Interview
b. Drama
c. Play
d. Group Discussion
Ans: d.

74. __________ is the person who coordinates the group discussion

a. Manager
b. Timekeeper
c. Moderator
d. Leader
Ans: c.

75. A ___________ is a narration of a situation or an event

a. Case
b. Report
c. Letter
d. Interview
Ans: a.

76. Back straight, and arms and legs uncrossed, indicates a _______ posture
a. Closed
b. Tensed
c. Open
d. Relaxed
Ans: c.

77. The __________ is used to indicate possession and contraction in a sentence

a. Comma
b. Apostrophe
c. Full stop
d. Quotation Marks
Ans: b.
78. _________ encloses the words of a speaker.
a. Quotation Marks
b. Comma
c. Full stop
d. Apostrophe
Ans: a.

79. ___________ pertains to “what to say” aspect of the group discussion

a. Group Behaviour
b. Appearance
c. Manners
d. Knowledge of the content
Ans: d.

80. Group discussion is arranged in order to measure certain _______ of the participants, which
are otherwise difficult to identify and time-consuming to assess.
a. Caste
b. Traits and qualities
c. Complexion
d. Religion
Ans: b.

81. _________ is mainly used to introduce words that explain, amplify or interpret what precedes
it
a. Colon
b. Semicolon
c. The hyphen
d. Full stop
Ans: a.

82. __________can be used to show the omission of a verb in a sentence

a. Comma
b. Colon
c. Full stop
d. The hyphen
Ans: a.

83. To separate a noun clause preceding a verb _________ is used

a. Full stop
b. Quotation Mark
c. Dash
d. Comma
Ans: d.

84. Showing direction to a group requires the following quality

a. Leadership
b. Good Appearance
c. Open body language
d. Communication skills
Ans: a.