Philippine Women’s University

1743 Taft Ave, Malate, Manila, 1004 Metro Manila

EVENTS MANAGEMENT & ITHM SCRIPT

BREAKING BARRIERS: Surviving to thrive through Research Innovation,
Synergism of Trends, Challenges and Agility”
May 29 & June 05,2021 | 8:00am-5:00pm

OPENING CEREMONY

Host 1 (AR): Good morning ladies and gentlemen. Today, we welcome

everyone to our 1st SHM International Research Conference Event 2021
entitled “BREAKING BARRIERS: Surviving to thrive through Research
Innovation, Synergism of Trends, Challenges and Agility” here at Philippine
Women’s University organized by Master of Science in Hotel and Restaurant
Management Students.

We’d like to extend a special welcome to our keynote speakers and panel
speakers from Switzerland (Mr. Victor Jaton), from Georgia (Chef Elahe
Forghani), from Malaysia (Mr. Patrick Daya), from Australia (Dr. Noel Scott)
and of course from the Philippines (Dr. Alvin Nuqui). Let us all give them a
warm virtual applause.

Just a little reminder about our house rules before we get started.
 Please mute your phone when not speaking to reduce background
noise.
 Dress appropriately when cameras are mandatory.
 If you have any questions during the presentation, please type them
into the chat box. Will bring them up during the presentation and we
will also have time for the question and answer & open forum at the
end.
 Please make sure to answer the evaluation form which will be given
and posted before we end the event to receive your e-certificate of
participation. It will be in a form of a link, a QR code or an email.
 We want you to sit back, relax, enjoy and learn from this research
conference.

Host 2 (JV): When we put research into practice, it ensures that your
organization can accept, activate, innovate and adapt to new studies and
opportunities no matter the regulatory circumstances, be it decentralized
structure, protocol complexity or even a global pandemic.
Host 1 (AR): Indeed Mr. Villacrucis, we have to be flexible and we have to
be resilient during this tough times so that we can all move forward to a better
and brighter future.

Host 2 (JV): We are very excited to have you all here. We appreciate you
taking time off your busy schedules to join us today. We have participants
from (mention the place/school/company). My name is JOPER
VILLACRUCIS and my partner here is MS. ANGELICA REYES. We are the
moderators for this morning’s session.

Host 1(AR): It is a great opportunity for everyone to listen from our esteemed
speakers from the Tourism & Hospitality industry and from the field of
Education. The objectives of today’s research conference are as follows:

1. Nurture and nourish continually the research culture in the Graduate

School of Hospitality Management programs in order to promote evidence-
based practices in the Hospitality and Tourism industries.
2. Awareness and adherence of research protocols, ethical research
practices and explore modern technological ways for advancement.
3. Embrace and utilize research in the academic journey to improve ways of
teaching Hospitality Management education from the traditional classrooms
to virtual learning classrooms.
4. Recognize the selected alumni who have received excellent ratings in their
thesis and dissertations and to present their researches in this conference.
5. Efficiently adapt the new normal best practices and protocols in the Food,
Beverage, Accommodations industries today.

DOXOLOGY AND PNA

Host 2 (JV): Now please allow me to invite all of you for the doxology and
the singing of the Philippine National Anthem.

AFTER OPENING PRAYER…

Host 1 (AR): May we request everyone to please place your right hand
across your left chest for the singing of the Philippine National Anthem.

INSPIRATIONAL MESSAGE

Host 2 (JV): Ladies and gentlemen, as we are about to begin allow me to

present our University President, Mr. Marco Alfredo M. Benitez to begin this
conference and to give us an inspirational message. Let us welcome him
with a warm applause!
Host 1 (AR): Thank you very much Mr. Marco Alfredo M. Benitez for a
significant and inspirational words. It is with great pleasure to have you with
us for our today’s event.

WELCOME MESSAGE

Host 2 (JV): Now, let us prepare ourselves to listen to a welcome message

and for the presentation of delegates. With his solid eighteen years of
academic-teaching and administrative positions, combined with his seven
years of supervisory work in the airline ground-handling and restaurant, he
has immersed in both industry, and the academic environment. Ladies and
Gentlemen, it is such an honor to introduce to you, our very own Dean of the
School of Hospitality Management, Dr. Ephraimuel Jose - Abellana aka
“Dean Prime”. Let us welcome him with a warm applause!

Dean Abellana: Thank you Mr. Villacrucis. Welcome Message…

Host 1 (AR): Thank you very much Dean Prime for your kind and warm
welcome message. Without further ado, let us again listen to our very own
Dean of the Hospitality Management, Dean Prime for the presentation of
delegates.

PRESENTATION OF DELEGATES BY DEAN ABELLANA…

Host 2 (JV): To introduce our 1st Keynote Speaker it will be initiate by Dr.
Leonardo O. Munalim, Dean and Director of Research and Development
Office, Philippine Women’s University.

Dr. Leonard O. Munalim: Thank you Mr. Villacrucis. Our 1st Keynote Speaker
is Adjunct Professor of Tourism Management, in the Sustainable Research
Centre, University of Sunshine Coast, Queensland, Australia. His research
interests include the study of tourism experiences and destination
management and marketing. He is a frequent speaker at academic and
industry conferences. He has over 300 academic publications including 17
books. He has supervised 30 doctoral students to successful completion of
their theses. He is on the Editorial Board of 10 journals, a member of the
International Association of China Tourism Scholars and a Fellow of the
Council for Australasian Tourism and Hospitality Education. It is my
pleasure to welcome, DR. NOEL SCOTT to present “Tourism and
Hospitality and Research Trends Emerging from the Covid-19
Pandemic.

Dr. Noel Scott (AUSTRALIA): Speaking… (30minutes only)

Host 1 (AR): Thank you very much Dr. Noel Scott for that wonderful
presentation and for imparting with us your knowledge that is very timely and
relevant in today’s condition. We believe that the perception gained from this
conference will be an aid to everyone today and in the future.

Let us call on Dr. Ephraimuel Jose - Abellana and Ms. Georgina Bejar to
award the Plaque of Recognition to Dr. Noel Scott for taking part on this
International Research Conference. (Read the Citation/Plaque Wording).

Host 2 (JV): Now, let us pay our attention to our 2nd Keynote Speaker to be
introduce by Dr. Ephraimuel Jose – Abellana.

Dean Abellana: Thank you Mr. Villacrucis. Our 2nd Keynote Speaker is the
current District Supervisor of Department of Education in Region 3-Malolos
City, Bulacan. He is a Professorial Lecturer in Graduate School, Consultant
and He is also connected to different professional affiliations one of which is
being a PACUCOA Accreditor. He is also a frequent keynote speaker and
organizer of academic and industry conferences. He was awarded as the
Outstanding Asian Researcher by the Philippine Association of Institutions
for Research Inc. in September 2019 and a recipient of Gawad Dangal ng
Lipi 2017 sa Larangan ng Edukasyon by the Provincial Government of
Bulacan in September 2017. He was able to present his paper not only here
in the Philippines but also in other countries. He provides schools and
learning centers in a district with relevant and timely service through the
conduct of instructional supervision; provision of technical assistance in
school management and curriculum implementation; establishing a
conducive physical environment for learners and school workers; sustaining
strong and harmonious partnerships and collaboration among stakeholders
in order to improve access to and delivery of quality basic education; and
providing technical assistance in improving the schools’ research culture. He
has a total of 65 International Research Publications and Citations. It is an
honor to welcome Dr. Alvin Nuqui to present “Research Best Practices
and Ethics in the Advancement of the Digital World”.

Dr. Alvin Nuqui (PHILIPPINES): Speaking… (30minutes only)

Host 1 (AR): Thank you very much Dr. Alvin Nuqui for that superb
presentation about the research best practices and ethics in the digital world.
Truly, technological advancement can help support, innovate and accelerate
achievement of each and everyone.
Let us call on Dr. Ephraimuel Jose - Abellana and Ms. Georgina Bejar to
award the Plaque of Recognition to Dr. Alvin Nuqui for taking part on this
International Research Conference. (Read the Citation/Plaque Wording).

AM SYNTHESIS

Host 2 (JV): After hearing invaluable information from our (2) keynote
speakers, let us now listen and pay attention to Mr. Jason Santos for the
synthesis of this morning session of this 1st SHM International Research
Conference.

Host 1 (AR): Thank you very much Mr. Santos for that comprehensive and
well delivered synthesis of today’s morning session. This morning’s
presentation was truly filled with renewed research ideas and practices and
would surely be beneficial to everyone.
Before we continue to listen with the rest of the esteemed speakers, we will
have our sponsor’s hour from 11:00am-1:00pm. Mr. Villacrucis and I would
like to thank everyone for being with us this morning. Be sure to be back and
join the conference link before 1:00pm for the continuation of the program.

SPONSOR’S HOUR

Host 1 (PQ): Good afternoon ladies and gentlemen. Now, we are back for
the continuation of today’s 1st SHM International Research Conference
Event 2021 entitled “BREAKING BARRIERS: Surviving to thrive through
Research Innovation, Synergism of Trends, Challenges and Agility” here at
Philippine Women’s University organized by Master of Science in Hotel and
Restaurant Management Students.

Host 2 (RC): We hope everyone is good. Again, we want to welcome

everyone to our research conference. Now, as your afternoon’s conference
hosts my name is ROY CABARLES and my partner here is MS. MARIA
PAULA QUINTO. We are the moderators for this afternoon’s session.

Host 1 (PQ): To introduce our 1st Panel Speaker, let us hear it from Ms. Jezza
Duazo, Master of Science in Hotel and Restaurant Management Student.

Ms. Jezza Duazo: Thank you Ms. Quinto. Our 1st Panel Speaker was
awarded a Professional Master’s in Hospitality and Tourism by the University
of Toulouse, France. He earned a certification “train the trainer program
organized by HRDF Malaysia in 2019. He co-authored a book named
“Essentials to Food & Beverage Operations in 2014. He was able to present
his papers in Thailand in 2013 and in Taiwan in 2014. He was also a frequent
resource speaker in the academic and hospitality industry. His journey into
this Industry began back in 1987 with Hyatt Kuantan. After completing his
SPM, He worked on a part time basis before being offered the opportunity to
join the School Leavers Apprentice Program. He was trained in all operations
and support departments including Management. Due to his nature of being
an adventurous person, Singapore was his next destination for his hotel
experience, the first being Boulevard Hotel, followed by Shangri-la Rasa
Sentosa Resorts and Singapore Marriott in the Food & Beverage
Department, his area of interest due to the consistent change and innovation
in the products. While he was connected to the Shangri-la Rasa Sentosa
Resort, He was appointed as the restaurant Food & Beverage Trainer and
decided to pursue and embark on another path by venturing into Hospitality
Education after experiencing the need for learning and training. He joined
Taylor’s College as Food & Beverage Lecturer, teaching various subjects
like Food & Beverage, Restaurant Practical Service, Restaurant Theory,
Entrepreneurship, Sales and Marketing, Conducting F& B Training. Let us
all welcome Mr. Patrick Daya to get some of his insights into the topic
“The Future of Hospitality Management Education in the Post-
Pandemic Times”.

Mr. Patrick Daya (MALAYSIA): Speaking… (30minutes only)

Host 2 (RC): Thank you very much Mr. Patrick (additional message).

Host 1 (PQ): Now, let us move forward to our 2nd Panel Speaker. It will be
initiate by Ms. Rina Medrano, Master of Science in Hotel and Restaurant
Management Student.

Ms. Rina Medrano: Thank you Ms. Quinto. Our 2nd Panel Speaker is a
Founder, Director and Executive Chef of Elaci Culinary Institute, Tbilisi,
Georgia from October 2017–Present. She is a Personal Chef with more than
15 years of experience and multiple certifications in the food-service industry
from front of house to back of house. Five years working on cruise ships,
seven days a week for 10 months each year, preparing lunch and dinner
buffet for more than 4500 guests. Three years as the entrepreneurial creator
of a culinary institute, bakery and catering business, responsible for directing
classes, managing chefs and custom cake decoration. Customizing menu
items for special dietary requirements, like Ketogenic Diet. Specializing in
French, American, Persian, Georgian, Italian, Japanese, and Armenian
cuisines. Everyone, let us all welcome Chef Elahe Forghani to share with
us her proficiency into the topic “Accepting and Adapting the
Challenges in the Food Industry through Research and Innovations”.
Chef Elahe Forghani (GEORGIA): Speaking… (30minutes only)

Host 2 (RC): Thank you very much Chef Elahe Forghani (additional
message).

Host 1 (PQ): Now, let us listen to our 3rd Panel Speaker to be introduce by
Chef Juby Ocampo, Master of Science in Hotel and Restaurant Management
Student.

Chef Juby Ocampo: Thank you Ms. Quinto. Our 3rd Panel Speaker
developed 5 years of experience delivering mandates and business activities
in over 5 countries worldwide. He spent 6 months in India-Bodhgaya and
another 6 months in Kathmandu-Nepal. During this time, He was in charge
of the pre-opening and opening of the Hospitality Vocational Training
Centers. Prior to joining EAS, He had several roles in business development
such as the BCV, Banque Cantonale Vaudoise, and improved his practical
experience in culinary at Grand Hyatt Berlin and the Nestlé Alimentarium in
Switzerland during his study at EHL, Lausanne. His competencies are :
• Academic advisory
• School development and conception
• Strategic advisory
• Academic audits and inspections
• Education marketing and branding
Everyone, please join me in welcoming our last but not the least panel
speaker MR. VICTOR JATON to impart his expertise with the topic “EHL
and the Blueprint in Teaching Hospitality Management as Applied in
Digital Marketing during the Time of Global Crisis”.

Mr. Victor Jaton (Switzerland): Speaking… (30minutes only)

Host 2 (RC): Thank you very much Mr. Victor Jaton (additional message).

PLENARY DISCUSSION

Host 1 (PQ): For the plenary discussion, let us lend our ears and pay our
attention to our moderators Ms. Marnelli Marquez and Ms. Rio May Torralba,
Master of Science in Hotel and Restaurant Management Students.

Host 2 (RC): Thank you very much Ms. Marquez and Ms. Torralba.
(additional message).
 AWARDING OF PLAQUES OF RECOGNITIONS

Host 1 (PQ): To award the Plaques of Recognitions to our dear speakers for
taking part on this International Research Conference, may we call on our
beloved Dean of the School of Hospitality Management, Dr. Ephraimuel Jose
- Abellana and Ms. Maria Louella Lopez.

(Read the Citation/Plaque Wording)

Dean Prime-Chef Elahe Forghani

Ms. Lai- Mr. Patrick Daya
Dean Prime- Mr. Victor Jaton

PM SYNTHESIS

Host 2 (RC): After hearing again from the experts from the Hospitality and
Tourism Management industry, let us now listen and pay our attention to Mr.
Jason Santos for the synthesis of this afternoon’s session of this 1st SHM
International Research Conference.

Host 1 (PQ): Thank you very much again Mr. Santos for bringing together
all the wonderful information of today’s event. Today’s presentation was
indeed a day full of learnings and knowledge that can help nurture and
nourish the world of research and also to promote best practices that can
help in the growth of the Hospitality and Tourism industry and to be resilient
amidst any crisis.
END MESSAGE

Ms. Maria Louella Lopez: Thank you very much to our dearest Professor
Dean Prime for your willingness to guide us in making this event possible,
we definitely owe a lot to you! And with that together with the whole
organizers of this event we would like to give thanks again to the following
sponsors:

Goodbye for now and remind you all to be safe, thank you and May God
bless us all. We really appreciate everyone being here with us. We look
forward to seeing you in our next event.
(END WEBINAR)