Maintenance and Service Guide: HP 245 G7 Notebook PC

Maintenance and Service Guide
HP 245 G7 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company, Product notice Software terms
L.P.
This user guide describes features that are By installing, copying, downloading, or
AMD and Radeon are trademarks of Advanced common to most models. Some features may otherwise using any software product
Micro Devices, Inc. Bluetooth is a trademark not be available on your computer. preinstalled on this computer, you agree to be
owned by its proprietor and used by HP Inc. bound by the terms of the HP End User License
under license. Intel is a trademark of Intel Not all features are available in all editions of Agreement (EULA). If you do not accept these
Corporation in the U.S. and other countries. Windows. This computer may require upgraded license terms, your sole remedy is to return the
Microsoft and Windows are trademarks of the and/or separately purchased hardware, drivers entire unused product (hardware and software)
Microsoft group of companies. and/or software to take full advantage of within 14 days for a full refund subject to the
Windows functionality. Go to refund policy of your seller.
The information contained herein is subject to http://www.microsoft.com for details.
change without notice. The only warranties for For any further information or to request a full
HP products and services are set forth in the refund of the price of the computer, please
express warranty statements accompanying contact your seller.
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2019
Document Part Number: L50240-001

Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15
Cables ................................................................................................................................................................... 17
Display assembly subcomponents ...................................................................................................................... 18
Mass storage devices ........................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21

Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Workstation guidelines ..................................................................................................................... 22
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 23
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 24
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
Packaging and transporting guidelines .............................................................................................................. 25
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 26
Component replacement procedures .................................................................................................................. 26
Preparation for disassembly ............................................................................................................. 26
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
Memory .............................................................................................................................................. 31
Hard drive .......................................................................................................................................... 33
Solid-state drive ................................................................................................................................ 35
WLAN module .................................................................................................................................... 36
System board hook ........................................................................................................................... 37
Speakers ............................................................................................................................................ 38
TouchPad button board ..................................................................................................................... 39
Fan ..................................................................................................................................................... 40
Heat sink assembly ........................................................................................................................... 41
TouchPad module .............................................................................................................................. 44
System board .................................................................................................................................... 45
Power connector cable (DC-in) .......................................................................................................... 48
USB/card reader/power button board ............................................................................................... 49
Display assembly ............................................................................................................................... 50
Top cover with keyboard ................................................................................................................... 57
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 58

Using Computer Setup ......................................................................................................................................... 58
Starting Computer Setup .................................................................................................................. 58
Navigating and selecting in Computer Setup ................................................................................... 58
Restoring factory settings in Computer Setup ................................................................................. 58
Updating the BIOS ............................................................................................................................. 59
Determining the BIOS version ......................................................................................... 59
Downloading a BIOS update ........................................................................................... 59
Changing the boot order using the f9 prompt .................................................................................. 60
TPM BIOS settings (select products only) ........................................................................................................... 60
Using HP Sure Start (select products only) ......................................................................................................... 61
7 Using HP PC Hardware Diagnostics ................................................................................................................ 62

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 63
Installing HP PC Hardware Diagnostics Windows ............................................................................. 63
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63
vi
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 64
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 65
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65
8 Backing up, restoring, and recovering ........................................................................................................... 67

Backing up information and creating recovery media ........................................................................................ 67
Using Windows tools ......................................................................................................................... 67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67
Restoring and recovery ........................................................................................................................................ 68
Restoring, resetting, and refreshing using Windows tools .............................................................. 68
Recovering using HP Recovery media ............................................................................................... 68
Changing the computer boot order ................................................................................................... 68
9 Specifications .............................................................................................................................................. 69
Computer specifications ...................................................................................................................................... 69
35.6-cm (14.0-in) display specifications ............................................................................................................. 70
M.2 SATA solid-state drive specifications ............................................................................................................ 70
Hard drive specifications ..................................................................................................................................... 71
10 Power cord set requirements ...................................................................................................................... 72

Requirements for all countries ............................................................................................................................ 72
Requirements for specific countries and regions ................................................................................................ 72
11 Statement of memory volatility .................................................................................................................. 74

Nonvolatile memory usage ................................................................................................................................. 76
Questions and answers ....................................................................................................................................... 78
Using HP Sure Start (select models only) ............................................................................................................ 79
12 Recycling .................................................................................................................................................. 80
Index ............................................................................................................................................................. 81
vii
viii
1 Product description
Table 1-1 Product components and their descriptions

Category Description
Product Name HP 245 G7 Notebook PC
Processor AMD® Dual-Core A6-Series Processor:
A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1-MB L2 cache, dual core, 15 W
AMD Dual-Core A4-Series Processor:
A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1-MB L2 cache, dual core, 15 W
AMD Quad-Core E2-Series Processor:
E2-9000e (1.5 GHz, turbo up to 2.0 GHz), 1866 MHz/1-MB L2 cache, dual core, 6 W
AMD Quad-Core R5-Series Accelerated Processor:
Ryzen 5-2500U (2.0 GHz, turbo up to 3.6 GHz), 6-MB L2+L3 cache, 2400 MHz, quad core, 15 W
AMD Dual-Core R3-Series Accelerated Processor:
Ryzen 3-2200U (2.5 GHz, turbo up to 3.4 GHz), 4-MB L3 cache, DDR4-2400 MHz, dual core, 15 W
Graphics Supports HD decode, DX12, HDMI, PX7
Internal graphics:
AMD Radeon™ Vega 8 Mobile Graphics (Ryzen 5 processor)
AMD Radeon Vega 3 Mobile Graphics (Ryzen 3 processor)
AMD Radeon R4 Graphics (A6 processor)
AMD Radeon R2 Graphics (E2 processor)
Panel 35.6-cm (14.0-in), HD (1366 × 768), anti glare, SVA, WLED, slim-flat, 220 nits, eDP, non-touch
Memory Two memory module slots (Ryzen processors)
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (Ryzen processors)
DDR4-1866 dual channel support (A6, E2 processors)
Supports up to 16 GB of system RAM in the following configurations:
● 16384 MB (8192 MB × 2)
● 8192 MB (8192 MB × 1 or 4096 MB × 2)
● 4096 MB (4096 MB × 1)
One memory module slot (E2/A4/A6 processors)
Memory is non-customer accessible/non-upgradeable
DDR4-1866 dual channel support
1
Table 1-1 Product components and their descriptions (continued)
Supports up to 8 GB of system RAM in the following configurations:
● 8192 MB (8192 MB × 1)
● 4096 MB (4096 MB × 1)
Primary storage Single hard drive configurations, 6.35 cm (2.5-in), 7.0/7.2 mm, SATA hard drives:
1 TB, 5400 rpm, 7.2 mm
500 GB, 7200 rpm, 7.0 mm
500 GB, 5400 rpm, 7.0 mm
Camera HP TrueVision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR
720p by 30 frames per second
Single digital microphone
HP Camera - VGA camera, indicator LED, USB 2.0, f2.4
640 × 480 by 30 frames per second
Single digital microphone
Audio Audio Application Name: HP Audio Control
Dual speakers
Ethernet Ethernet Integrated 10/100/1000 NIC
Wireless networking Compatible with Miracast-certified devices
Integrated Wireless options with dual antennas (M.2/PCIe):
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
Integrated Wireless options with single antenna (M.2/PCIe):
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter
External media cards HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-pull insertion/removal
Internal card expansion One M.2 slot for solid-state drive
One M.2 slot for WLAN
Ports USB 2.0 port (left side)
(2) USB 3.1 Gen 1 ports (right side)
HDMI v1.4b supporting: up to 1920 × 1080 @ 60Hz
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to fit embedded panel and external monitor connected)
RJ-45/Ethernet
Audio-out (headphone)/audio-in (microphone) combo jack
2 Chapter 1 Product description

AC Smart Pin adapter plug
Keyboard/pointing Keyboard:
devices
Full-size, textured, island-style keyboard
TouchPad:
Image sensor
Multitouch gestures enabled
Supports Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery:
3-cell Prismatic/Polymer battery, 41 Whr
Supports battery fast charge
AC adapter, barrel type:
65 W, Smart, nPFC, standard barrel, 4.5 mm, EM
45 W, Smart, nPFC, standard barrel, 4.5 mm, EM
Power cord (C5):
1 m, conventional
1 m, conventional + Japan plug adapter
Security Kensington Mini Security Lock
Supports Trusted Platform Module (TPM) 2.0 (Infineon, soldered down)
Operating system FreeDOS 2.0
Ubuntu Linux
Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 StF MSNA for Higher Education
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
Windows 10 Pro 64 StF MSNA Emerging Market
Windows 10 Pro 64 StF MSNA Strategic
3
Serviceability End user replaceable parts:
AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/ Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
Audio-in (microphone) television audio cable. Also connects an optional headset microphone. This jack does
combo jack not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on
headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
(2) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provide high-speed data transfer.
(3) HDMI port Connects an optional video or audio device, such as a high-definition television, any
compatible digital or audio component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.
(4) RJ-45 (network) jack/ Connects a network cable.

status lights
● White: The network is connected.
● Amber: Activity is occurring on the network.
(5) AC adapter and battery ● White: The AC adapter is connected and the battery is fully charged.
light
● Blinking white: The AC adapter is disconnected and the battery has reached a low
battery level.
● Amber: The AC adapter is connected and the battery is charging.
● Off: The battery is not charging.
(6) Power connector Connects an AC adapter.
Right side 5
Left side
Table 2-2 Left-side components and their descriptions
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
(2) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provides data transfer.
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until
it is firmly seated.
To remove a card:
▲ Pull the card to remove it from the memory card reader.
(4) Drive light (select products ● Blinking white: The hard drive is being accessed.
only)
(5) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state

that uses the least amount of power.
6 Chapter 2 Getting to know your computer

Display
Table 2-3 Display components and their descriptions
(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
TouchPad
Table 2-4 TouchPad components and their descriptions
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.

Lights
Table 2-5 Lights and their descriptions
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
Keyboard area 9
Button and speakers
Table 2-6 Buttons and speakers and their descriptions
(1) Power button ● When the computer is off, press the button to turn on the
computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep.
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power

options:
▲ Right-click the Power icon , and then select Power

Options.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) Speakers (2) Produce sound.

Special keys
Table 2-7 Special keys and their descriptions
(1 esc key Displays system information when pressed in combination with

the fn key.
(2) fn key Executes specific functions when pressed in combination with

another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard

backlight feature off or on.
Keyboard area 11
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲ To use an action key, press and hold the key.
Table 2-8 Action keys and their descriptions
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.

Bottom
Table 2-9 Bottom components and their descriptions
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.
Bottom 13
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-10 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

3 Illustrated parts catalog
Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
Computer major components 15

Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display Not spared
NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available.
For spare part information, see Display assembly subcomponents on page 18.
(2) Top cover/keyboard
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 57.
For use in India L44060-D61
For use in Latin America L44060-161
For use in Taiwan L44060-AB1
For use in Thailand L44060-281
For use in the United States L44060-001
(3) TouchPad module L22586-001
(4) TouchPad button board L23197-001
(5) TouchPad button board bracket L23193-001
(6) Power connector cable (DC-in) L23188-001
(7) System board (includes integrated processor)
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
AMD Ryzen 5-2500U processor L23394-xx1
AMD Ryzen 3-2200U processor L23393-xx1
AMD A6-9225 processor L23391-xx1
AMD E2-9000e processor L23389-xx1
(8) USB/card reader/power button board L23196-001
(9) System board hook L23206-001
(10) Speakers (includes cable) L23221-001
(11) Fan L23189-001
(12) Heat sink
For use in models with AMD Ryzen processors L23191-001
For use in models with AMD A6 processors L23385-001
(13) For use in fanless models with AMD E2-9000e processors L23384-001
(14) Fan insert (for use in fanless models) L23198-001
(15) WLAN module
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005
(16) Solid-state drive
NOTE: For spare part information, see Mass storage devices on page 19.
(17) Memory modules (2400 MHz DDR4)
8 GB 820570-005
4 GB 820569-005
(18) Battery (3-cell, 48 Whr, 4.212 Ahr) L11119-855
(19) Hard drive
NOTE: For spare part information, see Mass storage devices on page 19.
(20) Bottom cover L44057-001
(21) Rubber feet L44059-001
Cables
Table 3-2 Cables and their descriptions
(1) USB/card reader/power button board cable L23186-001
(2) Display cable L23182-001
(3) TouchPad cable L23184-001
(4) TouchPad button board cable L23185-001
(5) Hard drive cable L23187-001
Cables 17
Display assembly subcomponents
Table 3-3 Display components and their descriptions
(1) Hinge cover L44058-001
(2) Display bezel L23181-001
(3) Display panel L48532-001
(4) Hinge Kit (includes left and right hinges) L23194-001
(5) WLAN antenna cable (included in Antenna Kit)
Single antenna, for use in models with an HD panel L23158-001
Dual antennas, for use in models with an HD panel L23159-001
(6) Camera module
HD camera L23237-001
VGA camera L23238-001
(7) Display cable L23182-001
(8) Back cover L44056-001

Mass storage devices
Table 3-4 Mass storage devices and their descriptions
(1) Hard drive cover L23219-001
(2) Hard drive cable L23187-001
(3) Hard drive, 7 mm
1 TB, 5400 rpm 762990-005
500 GB, 7200 rpm 703267-005
500 GB, 5400 rpm 778186-005
(4) Solid-state drive (M.2)
256 GB, SATA-3, TLC L23223-001
128 GB, SATA-3, TLC L23222-001
Mass storage devices 19

Miscellaneous parts
Table 3-5 Miscellaneous parts and their descriptions
Component Spare part number
AC adapter
65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 913691-850
45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001
Power cord, C5, conventional, 1.0 m
For use in Argentina L19357-001
For use in Australia L19358-001
For use in Europe L19361-001
For use in India L19363-001
For use in Italy L19364-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in Taiwan L19372-001
For use in Thailand L19371-001
For use in the United Kingdom L19373-001
Screw Kit L23220-001
HP HDMI-to-VGA adapter 701943-001
HP USB-to-Gigabit RJ-45 adapter 829941-001
Top load case 679921-001

4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-conductive, non-marking plastic tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Tools required 21
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
22 Chapter 4 Removal and replacement procedures preliminary requirements

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity

Note the following:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V
Walking across vinyl floor 3,000 V 5,000 V 12,000 V
Motions of bench worker 400 V 800 V 6,000 V
Removing DIPs from plastic tube 400 V 700 V 2,000 V
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V
Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V
Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE: As little as 700 volts can degrade a product.
Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
Electrostatic discharge information 23

● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of one-megohm ± 10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic 1,500
Carbon-loaded plastic 7,500
Metallized laminate 15,000
Grounding the work area

To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment

Materials and equipment that are recommended for use in preventing static electricity include:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
● Static-dissipative table or floor mats with hard tie to ground
24 Chapter 4 Removal and replacement procedures preliminary requirements

● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing one-megohm +/- 10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Packaging and transporting guidelines 25

5 Removal and replacement procedures for
authorized service provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
IMPORTANT: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
IMPORTANT: This computer does not have user-replaceable parts. Only HP authorized service providers
should perform the removal and replacement procedures described here. Accessing the internal part could
damage the computer or void the warranty.
Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 21 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
26 Chapter 5 Removal and replacement procedures for authorized service provider parts
Bottom cover
Table 5-1 Spare part description and number
Description Spare part number
Bottom cover L44057-001
Rubber feet L44059-001
▲ Prepare the computer for disassembly (Preparation for disassembly on page 26).
Remove the bottom cover:
1. Peel the rubber feet off the bottom of the computer (1).
2. Remove the three black Phillips M2.5 × 6.0 screws (2) from under the rubber feet and the two silver
Phillips M2.5 × 6.0 screws (3) from the bottom corners of the bottom cover.
Component replacement procedures 27

3. Starting near the power connector, use a plastic tool (1) to pry the bottom cover up to remove it (2).
Reverse this procedure to install the bottom cover.
Battery
Battery (3-cell, 48 Whr, 4.212 Ahr) L11119-855
Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
Remove the battery:
1. Remove the five Phillips M2.0 × 3.0 screws (1) that secure the battery to the computer.
2. Remove the battery from the computer (2).
Reverse this procedure to install the battery.

When installing the battery, be sure to install screws in the proper locations. The following image shows the
locations around the battery that have holes but do NOT require screws.

Memory
Memory module, 8 GB 820570-005
Memory module, 4 GB 820569-005
Before removing the memory modules, follow these steps:

3. Remove the battery (see Battery on page 29).
Remove the memory modules:
1. Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle.
2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Install the memory modules:
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).

3. Gently press down on the module edges until the side retention clips snap into place (3).
Hard drive
Hard drive, 1 TB, 5400 rpm 762990-005
Hard drive, 500 GB, 7200 rpm 703267-005
Hard drive, 500 GB, 5400 rpm 778186-005
Hard drive cover L23219-001
Before removing the hard drive, follow these steps:

Remove the hard drive:
1. Disconnect the hard drive cable from the system board ZIF connector (1).
2. Lift the hard drive out of the computer (2).

3. If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then
lift the cover off the drive (2).
Reverse this procedure to reassemble and install the hard drive.
Solid-state drive
256 GB, SATA-3, TLC L23223-001
128 GB, SATA-3, TLC L23222-001
Before removing the solid-state drive, follow these steps:

Remove the solid-state drive:
▲ Remove the Phillips M2.0 × 3.0 screw (1), and then pull the solid-state drive module from the socket (2).
Reverse this procedure to install the solid-state drive.

WLAN module
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Realtek RTL8723DE 802.11bgn 1× 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005
Before removing the WLAN, follow these steps:

Remove the WLAN module:
1. Disconnect the two antenna cables from the module (1).
2. Remove the Phillips M2.0 × 3.0 screw (2), and then pull the module out of the socket (3).
Reverse this procedure to install the WLAN module.
System board hook
System board hook L23206-001
NOTE: Located under the battery, a black plastic piece fits around the screw boss next to the memory
modules. This “hook” is unsecured and can fall out if you tilt the computer. Use the following image to
determine where the hook is properly installed.
Before removing the system board hook, follow these steps:

Remove the system board hook:
▲ Remove the system board hook from the computer.
Reverse this procedure to install the system board hook.

Speakers
Speaker Kit L23221-001
Before removing the speakers, follow these steps:

Remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Lift the tape that secures the speaker cable to the system board (2), and then lift the speakers from the
computer (3).
Reverse this procedure to install the speakers.
TouchPad button board
TouchPad button board L23197-001
TouchPad button board bracket L23193-001
TouchPad button board cable L23185-001
Before removing the TouchPad button board, follow these steps:

Remove the TouchPad button board:
1. Disconnect the TouchPad ZIF cable from the TouchPad button board (1).
2. Disconnect the system board ZIF cable from the TouchPad button board (2).
3. Remove the two Phillips M2.0 × 2.0 screws (3) that secure the board to the computer.
4. Lift the bracket from on top of the TouchPad button board (4).
5. Remove the TouchPad button board from the computer (5).
Reverse this procedure to install the TouchPad button board.

Fan
Fan L23189-001
Before removing the fan, follow these steps:

Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Remove the silver Phillips M2.0 × 5.0 screw (2) that secures the fan to the computer.
3. Remove the black Phillips M2.0 × 3.0 screw (3) that secures the fan to the computer.
4. Lift the fan from the computer (4).
Reverse this procedure to install the fan.
Heat sink assembly
Heat sink for use in models with AMD Ryzen processors L23191-001
Heat sink for use in models with AMD A6 processors L23385-001
Heat plate for use in fanless models with AMD E2-9000e processors L23384-001
Before removing the heat sink, follow these steps:

To remove the heat sink assembly from models with a fan:
1. In the order indicated on the heat sink assembly, remove the four Phillips M2.0 × 3.0 screws (1) that
secure the heat sink to the computer.
2. Lift the heat sink assembly from the computer (2).

3. Thoroughly clean the thermal material from the surface of the heat sink (1) and associated system
board component (2) each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.
To remove the heat plate from fanless models:

1. In the order indicated on the heat plate, remove the four Phillips M2.0 × 3.0 screws (1) that secure the
heat plate to the computer.
2. Lift the heat plate from the computer (2).
3. Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system
board components (2)(4) each time the heat sink is removed. Replacement thermal material is included
with the heat sink and system board spare part kits.
Reverse this procedure to install the heat plate or heat sink assembly.

TouchPad module
TouchPad module L22586-001
TouchPad module cable L23184-001
Before removing the TouchPad module, follow these steps:

To remove the TouchPad module:
1. Peel the conductive tape off the keyboard (1).
2. Starting in the corner, use a plastic, non-marking tool to pry up the TouchPad module to disengage the
adhesive that secures it to the top cover (2).
3. Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3).
NOTE: The TouchPad module may be very tight and difficult to remove.
Reverse this procedure to install the TouchPad module.
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
System board with integrated processor:
● AMD Ryzen 5-2500U processor L23394-xx1
● AMD Ryzen 3-2200U processor L23393-xx1
● AMD A6-9225 processor L23391-xx1
● AMD E2-9000e processor L23389-xx1
Before removing the system board, follow these steps:

2. Remove the following components:
a. Bottom cover (see Bottom cover on page 27)
b. Battery (see Battery on page 29)
c. Hard drive (see Hard drive on page 33)
d. Solid-state drive (see Solid-state drive on page 35)
e. WLAN module (see WLAN module on page 36)
f. Memory modules (see Memory on page 31)
Remove the system board:
IMPORTANT: Make special note of each screw size and location during removal and replacement.
1. Disconnect the following cables from the system board:

(1) Hard drive cable
(2) Display cable
(3) Power connector cable
(4) Speaker cable
(5) Keyboard backlight cable
(6) Keyboard cable
(7) TouchPad button board cable
(8) USB board cable

2. Remove the black Phillips M2.0 × 3.0 screw (1), and the four silver Phillips M2.0 × 2.0 screws (2) that
secure the system board to the computer.
3. Lift the left side of the system board (1), and then remove it from the computer (2).
Reverse this procedure to install the system board.

When installing the system board, first insert the bottom (side closest to the display hinge cover) down and
into the computer. Make sure to place the system board under the two tabs/clips, and to insert the plastic
post into the hole in the system board.

Power connector cable (DC-in)
Power connector cable L23188-001
Before removing the power connector cable, follow these steps:

4. Remove the display (see Display assembly on page 50).
Remove the power connector cable:
1. Disconnect the power connector cable from the system board (1).
2. Remove the cable from the clip (2).
3. Remove the power connector cable from the computer (3).
Reverse this procedure to install the power connector cable.
USB/card reader/power button board
USB/card reader/power button board L23196-001
USB/card reader/power button board cable L23186-001
Before removing the USB/card reader/power button board, follow these steps:
4. Remove the display (see Display assembly on page 50).
Remove the USB/card reader/power button board:
1. Disconnect the cable from the ZIF connector on the USB/card reader/power button board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2), and then remove the board from the computer (3).
Reverse this procedure to replace the USB/card reader/power button board.

Display assembly
Full hinge-up displays are not spared. Displays are spared only at the subcomponent level.
Before removing the display panel, follow these steps:
Remove the display assembly:
1. Disconnect the display cable from the system board (1).
2. Disconnect the antenna cables from the WLAN module (2).
3. Remove the antenna cables from the clips in the speaker (3).
4. Pull the antenna cables under USB/card reader/power button board (4).
5. Remove the four Phillips M2.5 × 6.0 screws (1) from the display hinges.
6. Rotate the hinges upward (2).
7. Separate the display from the computer (3).
Remove the display assembly subcomponents:

1. If it is necessary to replace the display bezel:
a. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left
and right sides (2), and then the bottom (3) of the bezel until it disengages from the display
enclosure.
b. Remove the bezel (4).
The display bezel is available using spare part number L23181-001.
2. If it is necessary to replace the camera module:

a. Detach the camera module (1) from the display back cover. (The module is attached with double-
sided adhesive.)
The HD camera module is available using spare part number L23237-001.
The VGA camera module is available using spare part number L23238-001.
b. Disconnect the cable (2) from the camera/microphone module.
3. If it is necessary to replace the display panel:

a. Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure.
b. Swing the top edge of the display panel forward and position the panel upside down next to the
display enclosure (1).
c. Release the adhesive support strip (2) that secures the display panel cable connector to the
display panel.
d. Disconnect the display panel cable (3) from the display panel.
e. Remove the display panel.

The raw display panel is available using spare part number L48532-001.
4. If it is necessary to replace the hinge cover, use a plastic, non-marking tool to pull up on the side of the
hinge cover (1), and then remove it (2).
The hinge cover is available using spare part number L44058-001.

5. When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the
cover (1), and then start from above and rotate the cover downward onto the hinges (2). Make sure the
clips snap into place along the bottom of the display cover.
6. If it is necessary to replace the display hinges:

a. Remove the six Phillips M2.5 × 2.5 broadhead screws (1) from the bottom of the hinges.
b. Remove the display hinges (2).
The display hinges are available using spare part number L23194-001.
7. If it is necessary to replace the display panel cable:

a. Release the cable from the retention clips (1) and routing channel built into the bottom edge and
sides of the display enclosure.
b. Remove the display panel cable (2).
The display panel cable is available using spare part number L23182-001.
8. If it is necessary to replace the wireless antenna cables and transceivers:

a. Release the wireless antenna cables from the retention clips and routing channel built into the side
of the display enclosure (1).
b. Release the antenna from the display enclosure (2).
Antennas are available using the following spare part numbers:
L23158-001: Single antenna
L23159-001: Dual antennas
Use the following image to determine proper cable routing of the antenna cable (1) and display cable (2).

The display rear cover is available using spare part number L44056-001.
Reverse these procedures to reassemble and install the display assembly components.
Top cover with keyboard
The top cover with keyboard remains after removing all other spared parts from the computer.
Top cover with keyboard for use in India L44060-D61
Top cover with keyboard for use in Latin America L44060-161
Top cover with keyboard for use in Taiwan L44060-AB1
Top cover with keyboard for use in Thailand L44060-281
Top cover with keyboard for use in the United States L44060-001

6 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 58.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
58 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
To check for later BIOS versions, see Downloading a BIOS update on page 59.
Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
Using Computer Setup 59

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
60 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select products only) 61

7 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 62.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.
62 Chapter 7 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 64.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
Using HP PC Hardware Diagnostics UEFI 63

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 64.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 65

● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

8 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 67).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 67).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 67).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 67).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."
Backing up information and creating recovery media 67

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery

Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 67.
Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 67.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.
68 Chapter 8 Backing up, restoring, and recovering

9 Specifications
Computer specifications
Table 9-1 Computer specifications
Metric U.S.
Dimensions
Length 234.0 mm 9.21 in
Width 335.0 mm 13.19 in
Height 19.9 mm 0.78 in
Weight
With solid-state drive or eMMC 1509.4 g 3.3 lbs
With hard drive 1545.7 g 3.4 lbs
With solid-state drive and hard drive 1554.0 g 3.43 lbs
Input power
Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W
Operating current 4.74 A or 3.5 A
Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity
Operating 10% to 90%
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
Computer specifications 69
35.6-cm (14.0-in) display specifications
Table 9-2 Display specifications
Metric U.S.
Active diagonal size 35.6-cm 14.0-in
Resolution HD: 1366 × 768
Surface treatment Anti-glare
Brightness 220 nits
Viewing angle SVA
Backlight LED
Aspect ratio 16:9
Display panel interface eDP
M.2 SATA solid-state drive specifications

Table 9-3 Solid-state drive specifications
128-GB* 256-GB*
Height 1.35 mm 1.35 mm
Weight < 10 g < 10 g
Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M
Transfer rate up to 540 MB/sec up to 540 MB/sec
Interface type SATA-3 SATA-3
Ready time, maximum (to not busy) 1.0 ms < 1.0 ms
Access times, logical 0.1 ms 0.1 ms
Total logical sectors 234,441,648 468,883,296
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
70 Chapter 9 Specifications
Hard drive specifications
Table 9-4 Hard drive specifications
1-TB* 500-GB*
Dimensions
Height 7.0 mm or 9.5 mm 7.0 mm
Length 100.4 mm 100.6 mm
Width 69.9 mm 70.1 mm
Weight 107.0 g 92.0 g
Interface type SATA SATA
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec
Security ATA security ATA security
Seek times (typical read, including setting)
Single track 2.0 ms 3 ms
Average (read/write) 12 ms 13 ms
Maximum 22 ms 24 ms
Logical blocks 1,953,525,168 1,048,576,000
Disk rotational speed 5400 rpm 7200 rpm or 5400 rpm
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications 71

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

Table 10-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
72 Chapter 10 Power cord set requirements

Table 10-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 73

11 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
74 Chapter 11 Statement of memory volatility

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
● Clear the contents of the drive using the following Disk Sanitizer commands steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
b. Select the Security menu and scroll down to the Utilities menu.
75
c. Select Hard Drive Utilities.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
Nonvolatile memory usage

Table 11-1 Nonvolatile memory usage
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data input into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?
HP Sure Start flash 8 MBytes No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 79.
Real Time Clock 256 Bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using the protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or
configuration data. changing the Microsoft®
memory Windows date & time.
Controller (NIC) 64 KBytes (not No Yes Stores NIC NIC EEPROM is programmed A utility is required to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial 256 Bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data Bytes computer. The specific
programmable write-protection method
(not customer varies by memory vendor.
accessible)

Table 11-1 Nonvolatile memory usage (continued)
Does this Does this

memory memory
System BIOS 9 MBytes Yes Yes Stores system System BIOS code is NOTE: Writing data to
BIOS code and programmed at the factory. this ROM in an
computer Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the computer non-
data. Configuration data and functional.
settings are input using the
A utility is required for
Computer Setup (BIOS) or a
writing data to this
custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
product, and then follow
the on-screen
instructions.
Intel Management 1.5 MBytes or 7 Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware MBytes Management programmed at the factory. configured to enforce
(present only in Engine Code, Code is updated via Intel hardware protection to
select Elite or Z Settings, secure firmware update block all direct read/write
models. For more Provisioning utility. Unique Provisioning access to this area. An
information, go to Data and iAMT Data can be entered at the Intel utility is required for
http://www.hp.com/ third-party data factory or by an updating the firmware.
support. Select store. administrator using the Only firmware updates
Find your Management Engine (MEBx) digitally signed by Intel
product, and then setup utility. The third party can be applied using this
follow the on- data store contents can be utility.
screen populated by a remote
instructions.) management console or local
applications that have been
registered by an
administrator to have access
to the space.
Bluetooth flash 2 Mbit No Yes Stores Bluetooth flash is A utility is required for
(select products Bluetooth programmed at the factory. writing data to this
only) configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.
802.11 WLAN 4 Kbit to 8 Kbit No Yes Stores 802.11 WLAN EEPROM is A utility is required for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Webcam (select 64 Kbit No Yes Stores webcam Webcam memory is A utility is required for
products only) configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware
Nonvolatile memory usage 77

Table 11-1 Nonvolatile memory usage (continued)
Does this Does this

memory memory
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
(select products fingerprint programmed by user application can make the
only) templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.
Questions and answers

1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.

4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?
IMPORTANT: Resetting will result in the loss of information.

These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
Using HP Sure Start (select models only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 79

12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
80 Chapter 12 Recycling
Index
A bottom cover display bezel

AC adapter and battery light, removal 27 removal 51
identifying 5 spare part number 17, 27 spare part numbers 18, 51
AC adapter, spare part numbers 20 buttons display cable, spare part number 18
action keys left TouchPad 8 display components 7
airplane mode 12 power 10 display panel
help 12 right TouchPad 8 product description 1
identifying 11, 12 removal 52
keyboard backlight 12 C display panel cable
mute 12 camera removal 54
next track 12 identifying 7 spare part numbers 55
pause 12 product description 2 display specifications 70
play 12 camera light, identifying 7 drive light, identifying 6
screen brightness 12 camera module
speaker volume 12 spare part number 18 E
switch screen image 12 spare part numbers 52 electrostatic discharge (ESD) 22
using 12 caps lock light, identifying 9 preventing damage 23
airplane mode key 12 cautions esc key, identifying 11
antenna electrostatic discharge 22 ethernet
removal 55 chipset, product description 1 product description 2
audio components
adjusting volume 12 bottom 13 F
audio, product description 2 display 7 fan
audio-out (headphone)/audio-in keyboard area 8 removal 40
(microphone) combo jack, left side 6 spare part number 16, 40
identifying 5 right side 5 fan insert
computer major components 15 spare part number 16
B Computer Setup fn key, identifying 11
back cover navigating and selecting 58
spare part number 18 restoring factory settings 58 G
backup, creating 67 starting 58 Get Help in Windows 10 action key
backups 67 computer setup 58 12
battery computer specifications 69 grounding methods 24
removal 29 connector, power 5 guidelines
spare part number 17, 29 packaging 25
BIOS D transporting 25
determining version 59 Display assembly workstation 22
downloading an update 59 spare part numbers 16
updating 59 display assembly H
Bluetooth label 14 removal 50 hard drive
boot order subcomponents 18 product description 2
changing using the f9 prompt display assembly components removal 33
60 removal 50 spare part number 17, 19
boot order, changing 68 spare part numbers 50 spare part numbers 33
bottom components 13 specifications 71
Index 81
hard drive cable airplane mode 12 play action key 12
spare part number 19 esc 11 pointing device, product
hard drive cover fn 11 description 3
spare part number 19 Windows 11 ports
HDMI port HDMI 5
identifying 5 L product description 2
heat sink labels USB 6
spare part numbers 16 Bluetooth 14 USB SuperSpeed 5
heat sink assembly regulatory 14 power button, identifying 10
removal 41 serial number 14 power connector
spare part numbers 41 service 14 identifying 5
hinge wireless certification 14 power connector cable
removal 54 WLAN 14 removal 48
spare part number 54 left side components 6 spare part numbers 48
hinge cover lights power cord
spare part number 18 AC adapter and battery 5 set requirements 72
Hinge Kit camera 7 power lights, identifying 6
spare part number 18 caps lock 9 power requirements, product
HP PC Hardware Diagnostics UEFI drive 6 description 3
downloading 64 mute 9 processor 1
starting 64 power 6 product description
using 63 RJ-45 (network) status 5 audio 2
HP PC Hardware Diagnostics Windows camera 2
downloading 62 M chipset 1
installing 63 memory display panel 1
using 62 nonvolatile 74 ethernet 2
HP Recovery Manager product description 1 external media cards 2
correcting boot problems 68 removal 31 hard drive 2
HP Recovery media spare part number 17 keyboard 3
recovery 68 spare part numbers 31 memory 1
HP Sure Start 79 volatile 74 operating system 3
MicroSD memory card reader, pointing device 3
I identifying 6 ports 2
internal microphones, identifying 7 model name 1 power requirements 3
mute light, identifying 9 processor 1
J mute volume action key 12 product name 1
jacks security 3
audio-out (headphone)/audio-in N serviceability 4
(microphone) 5 network jack, identifying 5 wireless networking 2
network 5 next track action key 12 product name 1
RJ-45 (network) 5 nonvolatile memory 74 product name and number,
computer 14
K O
keyboard operating system, product R
product description 3 description 3 recovery 67
removal 57 discs 68
spare part number 57 P HP Recovery partition 68
spare part numbers 16 packaging guidelines 25 media 68
keyboard backlight action key 12 panel USB flash drive 68
keys spare part numbers 18
action 11 pause action key 12
82 Index
recovery media hard drive 71 W
creating using HP Cloud Recovery solid-state drive 70 webcam/microphone module
Download Tool 67 static electricity 23 removal 51
creating using Windows tools 67 Sure Start Windows
regulatory information using 61 backup 67
regulatory label 14 switch screen image action key 12 recovery media 67
wireless certification labels 14 system board system restore point 67
Remote HP PC Hardware Diagnostics removal 45 Windows key, identifying 11
UEFI settings spare part number 16 Windows tools, using 67
customizing 65 spare part numbers 45 wireless antenna
using 65 system board hook removal 55
removal/replacement removal 37 wireless certification label 14
procedures 26 spare part number 16, 37 wireless networking
removing personal data from volatile system memory, removing personal product description 2
system memory 74 data from volatile 74 WLAN
restoring 67 system restore point, creating 67 removal 36
right side components 5 spare part numbers 36
RJ-45 (network) jack, identifying 5 T WLAN antenna
RJ-45 (network) status lights, top cover removal 55
identifying 5 removal 57 WLAN antennas, identifying 7
spare part number 57 WLAN cable
S top cover/keyboard spare part number 18
screen brightness action keys 12 spare part numbers 16 WLAN device 14
Screw Kit, spare part numbers 20 TouchPad button board WLAN label 14
security cable slot, identifying 6 removal 39 WLAN module
security, product description 3 spare part number 16 spare part number 16
serial number, computer 14 spare part numbers 39 workstation guidelines 22
service labels, locating 14 TouchPad buttons
serviceability, product description 4 identifying 8
setup utility TouchPad module
navigating and selecting 58 removal 44
restoring factory settings 58 spare part number 16, 44
slots TouchPad zone, identifying 8
memory card reader 6 TPM settings 60
security cable 6 transporting guidelines 25
solid-state drive traveling with the computer 14
removal 35
spare part number 17, 19 U
spare part numbers 35 USB board
specifications 70 removal 49
speaker volume action keys 12 spare part number 49
speakers USB port, identifying 6
identifying 10 USB SuperSpeed port, identifying 5
removal 38 USB/card reader/power button board
spare part number 16 spare part number 16
spare part numbers 38
special keys, using 11 V
specifications vents, identifying 10, 13
computer 69 volume
display 70 adjusting 12
mute 12
Index 83

Maintenance and Service Guide: HP 245 G7 Notebook PC

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Maintenance and Service Guide: HP 245 G7 Notebook PC

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Maintenance and Service Guide

First Edition: January 2019

Document Part Number: L50240-001

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

3 Illustrated parts catalog .............................................................................................................................. 15

4 Removal and replacement procedures preliminary requirements .................................................................... 21

6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 58

7 Using HP PC Hardware Diagnostics ................................................................................................................ 62

8 Backing up, restoring, and recovering ........................................................................................................... 67

10 Power cord set requirements ...................................................................................................................... 72

11 Statement of memory volatility .................................................................................................................. 74

Table 1-1 Product components and their descriptions

Product Name HP 245 G7 Notebook PC

Processor AMD® Dual-Core A6-Series Processor:

AMD Dual-Core A4-Series Processor:

AMD Quad-Core E2-Series Processor:

AMD Quad-Core R5-Series Accelerated Processor:

AMD Dual-Core R3-Series Accelerated Processor:

Graphics Supports HD decode, DX12, HDMI, PX7

AMD Radeon™ Vega 8 Mobile Graphics (Ryzen 5 processor)

AMD Radeon Vega 3 Mobile Graphics (Ryzen 3 processor)

AMD Radeon R4 Graphics (A6 processor)

AMD Radeon R2 Graphics (E2 processor)

Memory Two memory module slots (Ryzen processors)

Memory is non-customer accessible/non-upgradeable

DDR4-2400 dual channel support (Ryzen processors)

DDR4-1866 dual channel support (A6, E2 processors)

Supports up to 16 GB of system RAM in the following configurations:

● 8192 MB (8192 MB × 1 or 4096 MB × 2)

One memory module slot (E2/A4/A6 processors)

Memory is non-customer accessible/non-upgradeable

DDR4-1866 dual channel support

Supports up to 8 GB of system RAM in the following configurations:

1 TB, 5400 rpm, 7.2 mm

500 GB, 7200 rpm, 7.0 mm

500 GB, 5400 rpm, 7.0 mm

720p by 30 frames per second

Single digital microphone

HP Camera - VGA camera, indicator LED, USB 2.0, f2.4

640 × 480 by 30 frames per second

Single digital microphone

Audio Audio Application Name: HP Audio Control

Ethernet Ethernet Integrated 10/100/1000 NIC

Wireless networking Compatible with Miracast-certified devices

Integrated Wireless options with dual antennas (M.2/PCIe):

Integrated Wireless options with single antenna (M.2/PCIe):

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter

External media cards HP Multi-Format Digital Media Card Reader

Internal card expansion One M.2 slot for solid-state drive

One M.2 slot for WLAN

Ports USB 2.0 port (left side)

(2) USB 3.1 Gen 1 ports (right side)

HDMI v1.4b supporting: up to 1920 × 1080 @ 60Hz

Audio-out (headphone)/audio-in (microphone) combo jack

2 Chapter 1 Product description

AC Smart Pin adapter plug

Multitouch gestures enabled

Supports Modern Trackpad Gestures