HP 14 Owners Manual

HP 14 Laptop PC
Maintenance and Service Guide

© Copyright 2018 HP Development Company, Product notice Software terms
L.P.
This user guide describes features that are By installing, copying, downloading, or
AMD and AMD Radeon are trademarks of common to most models. Some features may otherwise using any software product
Advanced Micro Devices, Inc. Bluetooth is a not be available on your computer. preinstalled on this computer, you agree to be
trademark owned by its proprietor and used by bound by the terms of the HP End User License
HP Inc. under license. Intel and Core are Not all features are available in all editions of Agreement (EULA). If you do not accept these
trademarks of Intel Corporation in the U.S. and Windows. This computer may require upgraded license terms, your sole remedy is to return the
other countries. Microsoft and Windows are and/or separately purchased hardware, drivers entire unused product (hardware and software)
trademarks of the Microsoft group of and/or software to take full advantage of within 14 days for a full refund subject to the
companies. Windows functionality. Go to refund policy of your seller.
http://www.microsoft.com for details.
The information contained herein is subject to For any further information or to request a full
change without notice. The only warranties for refund of the price of the computer, please
HP products and services are set forth in the contact your seller.
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: September 2018
First Edition: April 2018
Document Part Number: L19035-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 6

Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, vent, and speakers ............................................................................................................... 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16

Computer major components .............................................................................................................................. 16
Cables ................................................................................................................................................................... 19
Display assembly subcomponents ...................................................................................................................... 20
Mass storage devices ........................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 24

Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ........................................................................................................ 26
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................................... 27
Equipment guidelines ..................................................................................................... 28
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29
Component replacement procedures .................................................................................................................. 29
v
Bottom cover ..................................................................................................................................... 30
Battery ............................................................................................................................................... 32
Memory .............................................................................................................................................. 34
Hard drive .......................................................................................................................................... 36
Solid-state drive ................................................................................................................................ 38
WLAN module .................................................................................................................................... 39
System board hook ........................................................................................................................... 41
Speakers ............................................................................................................................................ 42
TouchPad button board ..................................................................................................................... 43
Fan ..................................................................................................................................................... 44
Heat sink assembly ........................................................................................................................... 45
TouchPad module .............................................................................................................................. 49
System board .................................................................................................................................... 50
Power connector cable (DC-in) .......................................................................................................... 54
USB/card reader/power button board ............................................................................................... 55
Display assembly ............................................................................................................................... 56
Top cover with keyboard ................................................................................................................... 65
6 Using Setup Utility (BIOS) ............................................................................................................................. 66

Starting Setup Utility (BIOS) ................................................................................................................................ 66
Updating Setup Utility (BIOS) .............................................................................................................................. 66
Determining the BIOS version ........................................................................................................... 66
Downloading a BIOS update .............................................................................................................. 67
7 Using HP PC Hardware Diagnostics ................................................................................................................ 68

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 68
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 69
Installing HP PC Hardware Diagnostics Windows ............................................................................. 69
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 70
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 70
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71
vi
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 71
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71
8 Backing up, restoring, and recovering ........................................................................................................... 73

Backing up information and creating recovery media ........................................................................................ 73
Using Windows tools ......................................................................................................................... 73
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 73
Restoring and recovery ........................................................................................................................................ 74
Restoring, resetting, and refreshing using Windows tools .............................................................. 74
Recovering using HP Recovery media ............................................................................................... 74
Changing the computer boot order ................................................................................................... 74
9 Specifications .............................................................................................................................................. 75
Computer specifications ...................................................................................................................................... 75
35.6-cm (14.0-in) display specifications ............................................................................................................. 76
M.2 SATA solid-state drive specifications ............................................................................................................ 76
M.2 PCIe solid-state drive specifications ............................................................................................................ 77
Hard drive specifications ..................................................................................................................................... 78
10 Power cord set requirements ...................................................................................................................... 79

Requirements for all countries ............................................................................................................................ 79
Requirements for specific countries and regions ................................................................................................ 79
11 Recycling .................................................................................................................................................. 81
Index ............................................................................................................................................................. 82
vii
viii
1 Product description
Category Description
Product Name HP 14 Laptop PC
Model numbers:
14-ck0xxx, 14-ck1xxx
14g-cr0xxx, 14g-cr1xxx
14q-cs0xxx, 14q-cs1xxx
14t-ck000, 14t-ck100
Processor 8th-generation Intel® Core™ processors:
Intel Core i7-8565U
Intel Core i7-8550U
Intel Core i5-8265U
Intel Core i5-8250U
Intel Core i3-8130U
7th-generation Intel Core processors:
Intel Core i3-7020U
Intel Pentium® and Celeron® processors:
Intel Pentium SilverN5000
Intel Celeron N4000
Graphics Supports HD decode, DX12, HDMI
Supports MR ready
Internal graphics:
Intel UHD Graphics 620: 8th generation Intel processors
Intel UHD Graphics 605: Intel Pentium processors
Intel UHD Graphics 600: Intel Celeron processors
Intel HD Graphics 620: 7th generation Intel processors
Intel HD Graphics
External graphics:
AMD Radeon 520 with up to 4 GB of dedicated video memory
AMD Radeon 520 with up to 2 GB of dedicated video memory
Panel 35.6-cm (14.0-in), WLED, slim, 220 nits, eDP, non-touch:
High definition (HD)(1366×768), anti glare, SVA
1
HD (1366×768), BrightView, SVA
Full high-definition (FHD)(1920×1080), anti glare, SVA
Full high-definition (FHD)(1920×1080), anti glare, UWVA, narrow bezel
FHD (1920×1080), BrightView, UWVA, narrow bezel
Memory Two memory module slots (7th and 8th generation Intel Core processors)
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (8th generation Intel processors)
DDR4-2133 dual channel support (7th generation Intel processors)
Supports up to 16 GB of system RAM in the following configurations:
● 16384 MB (8192 MB×2)
● 12288 MB (8192 MB×1 + 4096 MB×1)
● 8192 MB (8192 MB×1)
● 4096 MB (4096 MB×1)
One memory module slot (Intel Pentium and Celeron processors)
Memory is non-customer accessible/non-upgradeable
DDR4-2400 Dual Channel Support
Supports up to 8 GB of system RAM in the following configurations:
● 8192 MB (8192 MB×1)
● 4096 MB (4096 MB×1)
Primary storage Single hard drive configurations, 6.35 cm (2.5-in), 7.0/7.2 mm, SATA hard drives:
1 TB, 5400 rpm, 7.0 mm
500 GB, 5400 rpm, 7.0 mm
M.2, SATA-3, solid-state drives:
256 GB, TLC
128 GB, TLC
PCIe, NVMe, M.2 solid-state drives (7th and 8th generation Intel Core processors):
512 GB
256 GB
Dual storage configurations (7th and 8th generation Intel Core processors):
256 GB PCIe solid-state drive + 1 TB, 5400 rpm hard drive
128 GB SATA, TLC solid-state drive + 1 TB, 5400 rpm hard drive
eMMC configurations: (Intel Pentium and Celeron processors)
64 GB
Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR
2 Chapter 1 Product description

720p by 30 frames per second
Single digital microphone
HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4
640×480 by 30 frames per second
Single digital microphone
Audio Audio application name: HP Audio Control
Dual speakers
Ethernet Ethernet Integrated 10/100/1000 NIC
Wireless networking Compatible with Miracast-certified devices
Integrated Wireless options with dual antennas (M.2/PCIe):
Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) (7th and 8th
generation Intel Core processors)
Realtek RTL8822BE 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Integrated Wireless options with single antenna (M.2/PCIe):
Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO supported)
Realtek RTL8821CE 802.11 ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter
External media HP Multi-Format Digital Media Card Reader

cards
Supports SD/SDHC/SDXC
Push-pull insertion/removal
Internal card One M.2 slot for solid-state drive (7th and 8th generation Intel Core processors)
expansion
One M.2 slot for WLAN
Ports USB 2.0 port (left side)
(2) USB 3.1 Gen 1 ports (right side)
HDMI v1.4b supporting: up to 1920×1080 @ 60Hz
RJ-45/Ethernet
Audio-out (headphone)/audio-in (microphone) combo jack
AC Smart Pin adapter plug
Keyboard/pointing Keyboard:
devices
Full-size, textured, island-style keyboard
Full-size, textured, 2-coat paint, backlit, island-style keyboard
TouchPad:
Image sensor
Power requirements Battery:
3-cell Prismatic/Polymer battery, 41 Whr
3
Supports battery fast charge
AC adapter, barrel type:
65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)
65 W Smart, nPFC, 4.5 mm (Argentina) (models with discrete graphics)
65 W Smart, nPFC, 4.5 mm, EM
45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)
45 W Smart, nPFC, 4.5 mm (Argentina) (models with UMA graphics)
Power cord (C5):
1 m, conventional
Security Kensington Mini Security Slot
Supports Trusted Platform Module (TPM) 2.0 (Infineon, soldered down)
Operating system FreeDOS 2.0
Windows 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language Value APAC EM PPP
Windows 10 Home 64 Single Language Value India Market PPP
Windows 10 Home 64 Single Language Value Indonesia Market PPP
Windows 10 Home 64 Value Notebook Compact (Intel Pentium and Celeron processors only)
Windows 10 Home 64 Value Notebook Single Language (Intel Pentium and Celeron processors only)
Windows 10 Home 64 Value Notebook Single Language Compact (Intel Pentium and Celeron processors only)
Windows 10 Home 64 Value Notebook Single Language SEAP (Intel Pentium and Celeron processors only)
Windows 10 Home 64 Value Notebook Single Language select GEO (Intel Pentium and Celeron processors only)
Windows 10 Home 64 Value Notebook Single Language select GEO Compact
Windows 10 Home 64 Value Notebook Web/Kiosk (Intel Pentium and Celeron processors only)
4 Chapter 1 Product description

Windows 10 Home 64 Web/Kiosk
Windows 10 Pro 64
Serviceability End user replaceable parts:
AC adapter
5
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Component Description
(1) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, earbuds, a
(microphone) combo jack headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select
HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
(2) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provide high-speed data transfer.
(3) HDMI port Connects an optional video or audio device, such as a high-definition
television, any compatible digital or audio component, or a high-speed
High-Definition Multimedia Interface (HDMI) device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
(5) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.
● Blinking white: The AC adapter is disconnected and the battery has

reached a low battery level.
● Amber: The AC adapter is connected and the battery is charging.
● Off: The battery is not charging.
(6) Power connector Connects an AC adapter.
6 Chapter 2 Getting to know your computer

Left side
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it

may not prevent the computer from being mishandled or stolen.
(2) USB port Connects a USB device, such as a cell phone, camera, activity tracker,
or smartwatch, and provides data transfer.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on
the card until it is firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card
reader.
(4) Drive light ● Blinking white: The storage device is being accessed.
(5) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts off power to the display and other
unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
Left side 7
Display
(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Keyboard area
TouchPad
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9
Lights
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.

Button, vent, and speakers
(1) Power button ● When the computer is off, press the button to turn on the
computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep.
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power

options:
▲ Right-click the Power icon , and then select Power

Options.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) Speakers (2) Produce sound.
Keyboard area 11
Special keys
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specific functions when pressed in combination with

another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard

backlight feature off or on.

Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.
▲ To use an action key, press and hold the key.
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on. To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 13
Bottom
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
16 Chapter 3 Illustrated parts catalog

Item Component Spare part
number
(1) Display Not spared
NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For
spare part information, see Display assembly subcomponents on page 20.
(2) Top cover/keyboard
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 65.
Keyboard, no backlight, jet black L23239-xx1
Keyboard, no backlight, snow white L23240-xx1
Keyboard, no backlight, ash silver L23241-xx1
Keyboard, backlit, ash silver L23242-xx1
(3) TouchPad module L22586-001
(4) TouchPad button board L23197-001
(5) TouchPad button board bracket L23193-001
(6) Power connector cable (DC-in) L23188-001
(7) System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
For use in models with discrete graphics memory:
● Intel Core i7-8565U processor with 2 GB of discrete graphics memory L38148-xx1
For use in models with UMA graphics memory:
● Intel Core i7-8550U processor L23233-xx1
Computer major components 17

number
● Intel Pentium N5000 processor L23236-xx1
● Intel Celeron N4000 processor L23234-xx1
● Intel Celeron N4000 processor, models with 64 GB eMMC memory L23235-xx1
(8) USB/card reader/power button board L23196-001
(9) System board hook L23206-001
(10) Speakers (includes cable) L23221-001
(11) Fan L23189-001
Heat sink
(12) For use in models with Intel Core processors and discrete graphics L23192-001
(13) For use in models with Intel Core processors and integrated UMA graphics L23191-001
(14) For use in fanless models with Intel Pentium and Celeron processors L23190-001
(15) Fan insert (for use in fanless models) L23198-001
(16) WLAN module
Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO L25889-005
supported)
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) 863934-855
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005
(17) Solid-state drive
NOTE: For spare part information, see Mass storage devices on page 22.
(18) Memory modules (2400 MHz DDR4)
8 GB 862398-855
4 GB 862397-859
(19) Battery (3-cell, 41 WHr, 3.6 Ahr) L11119-855
(20) Hard drive
NOTE: For spare part information, see Mass storage devices on page 22.
(21) Bottom cover
Jet black L23174-001
Natural silver L23175-001
Pale gold L23176-001
Scarlet red L23177-001
Twilight blue L23178-001

number
Smoke gray L23179-001
Snow white L23180-001
(22) Rubber feet
Cables
Item Component Spare part number
(1) USB/card reader/power button board cable L23186-001
(2) Display cable
HD display panel L23182-001
FHD display panel L23183-001
(3) TouchPad cable L23184-001
(4) TouchPad button board cable L23185-001
(5) Hard drive cable L23187-001
Cables 19
Display assembly subcomponents
(1) Hinge cover
(2) Display bezel L23181-001
(3) Display panel
FHD, anti glare L23208-001
FHD, anti glare, AGOOC L42787-001
FHD, BrightView L23209-001

HD, anti glare L23210-001
HD, BrightView L23211-001
(4) Hinge Kit (includes left and right hinges)
For use in models with an HD panel L23194-001
For use in models with an FHD panel L23195-001
(5) Display panel stretchable adhesive tape (not illustrated) L23207-001
(6) WLAN antenna cable (included in Antenna Kit)
Single antenna, for use in models with an HD panel L23158-001
Dual antennas, for use in models with an HD panel L23159-001
Single antenna, for use in models with an FHD panel L24037-001
Dual antennas, for use in models with an FHD panel L24038-001
(7) Camera module
HD camera L23237-001
VGA camera L23238-001
(8) Display cable
For use with HD display panels L23182-001
For use with FHD display panels L23183-001
(9) Back cover
For use in models with an HD panel:
● Jet black L23160-001
● Natural silver L23161-001
● Pale gold L23162-001
● Scarlet red L23163-001
● Twilight blue L23164-001
● Smoke gray L23165-001
● Snow white L23166-001
For use in models with an FHD panel:
● Jet black L23167-001
● Natural silver L23168-001
● Pale gold L23169-001
● Scarlet red L23170-001
● Twilight blue L23171-001
● Smoke gray L23172-001
● Snow white L23173-001
Display assembly subcomponents 21

Mass storage devices
(1) Hard drive cover L23219-001
(2) Hard drive cable L23187-001
(3) Hard drive, 7 mm
1 TB, 5400 rpm 762990-005
500 GB, 5400 rpm 778186-005
(4) Solid-state drive (M.2)
512 GB, PCIe, NVMe L23225-001
256 GB, PCIe, NVMe L23224-001
256 GB, SATA-3, TLC L23223-001
128 GB, SATA-3, TLC L23222-001
Optane memory module, 16 GB L42281-001

Miscellaneous parts
Component Spare part number
AC adapter
65 W AC adapter, nPFC, S-3P, 4.5 mm 710412-001
65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 913691-850
65 W AC adapter, nPFC, 4.5 mm, for use in Argentina 710340-850
45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001
45 W AC adapter, nPFC, for use in Argentina 741553-852
Power cord, C5, conventional, 1.0 m
For use in Argentina L19357-001
For use in Australia L19358-001
For use in Brazil L19359-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in Israel L19362-001
For use in Italy L19364-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Thailand L19371-001
For use in Taiwan L19372-001
For use in the United Kingdom L19373-001
HP HDMI-to-VGA Adapter 701943-001
Screw Kit L23220-001
Miscellaneous parts 23
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Phillips P1 magnetic screwdriver
● Plastic, non-marking pry tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
24 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations 25
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 27
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive equipment must be worn in contact
with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V

5 Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Component replacement procedures 29

Bottom cover
Description Spare part number
Bottom cover, jet black L23174-001
Bottom cover, natural silver L23175-001
Bottom cover, pale gold L23176-001
Bottom cover, scarlet red L23177-001
Bottom cover, twilight blue L23178-001
Bottom cover, smoke gray L23179-001
Bottom cover, snow white L23180-001
Rubber feet, jet black L23212-001
Rubber feet, natural silver L23213-001
Rubber feet, pale gold L23214-001
Rubber feet, scarlet red L23215-001
Rubber feet, twilight blue L23216-001
Rubber feet, smoke gray L23217-001
Rubber feet, snow white L23218-001
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Peel the rubber feet off the bottom of the computer (1).
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the three black Phillips M2.5×6.0 screws (2) from under the rubber feet and the two silver
Phillips M2.5×6.0 screws (3) from the bottom corners of the bottom cover.
3. Starting near the power connector, use a plastic tool (1) to pry the bottom cover up to remove it (2).
Reverse this procedure to install the bottom cover.

Battery
Battery (3-cell, 41 WHr, 3.6 Ahr) L11119-855
Before removing the battery, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 30).
Remove the battery:
1. Remove the five Phillips M2.0×3.0 screws (1) that secure the battery to the computer.
2. Remove the battery from the computer (2).
Reverse this procedure to install the battery.

When installing the battery, be sure to install screws in the proper locations. The following image shows the
locations around the battery that have holes but do NOT require screws.
Memory
Memory module, 8 GB 862398-855
Memory module, 4 GB 862397-859
Before removing the memory modules, follow these steps:

5. Remove the battery (see Battery on page 32).
Remove the memory modules:
1. Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle.
2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Install the memory modules:
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
3. Gently press down on the module edges until the side retention clips snap into place (3).

Hard drive
Hard drive, 1 TB, 5400 rpm 762990-005
Hard drive, 500 GB, 5400 rpm 778186-005
Hard drive cover L23219-001
Before removing the hard drive, follow these steps:

Remove the hard drive:
1. Disconnect the hard drive cable from the system board ZIF connector (1).
2. Lift the hard drive out of the computer (2).
3. If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then
lift the cover off the drive (2).
Reverse this procedure to reassemble and install the hard drive.

Solid-state drive
512 GB, PCIe, NVMe L23225-001
256 GB, PCIe, NVMe L23224-001
256 GB, SATA-3, TLC L23223-001
128 GB, SATA-3, TLC L23222-001
Optane memory module, 16 GB L42281-001
Before removing the solid-state drive, follow these steps:

Remove the solid-state drive:
▲ Remove the Phillips M2.0×3.0 screw (1), and then pull the solid-state drive module from the socket (2).
Reverse this procedure to install the solid-state drive.
WLAN module
Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO L25889-005
supported)
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) 863934-855
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005
Before removing the WLAN, follow these steps:

Remove the WLAN module:
1. Disconnect the antenna cable(s) from the module (1).
NOTE: Some models have only one antenna cable.

2. Remove the Phillips M2.0×3.0 screw (2), and then pull the module out of the socket (3).
Models with two antennas
Models with one antenna
Reverse this procedure to install the WLAN module.
System board hook
System board hook L23206-001
NOTE: Located under the battery, a black plastic piece fits around the screw boss next to the memory
modules. This “hook” is unsecured and can fall out if you tilt the computer. Use the following image to
determine where the hook is properly installed.
Before removing the system board hook, follow these steps:

Remove the system board hook:
▲ Remove the system board hook from the computer.
Reverse this procedure to install the system board hook.

Speakers
Speaker Kit L23221-001
Before removing the speakers, follow these steps:

Remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Lift the tape that secures the speaker cable to the system board (2), and then lift the speakers from the
computer (3).
Reverse this procedure to install the speakers.
TouchPad button board
TouchPad button board L23197-001
TouchPad button board bracket L23193-001
TouchPad button board cable L23185-001
Before removing the TouchPad button board, follow these steps:

Remove the TouchPad button board:
1. Disconnect the TouchPad ZIF cable from the TouchPad button board (1).
2. Disconnect the system board ZIF cable from the TouchPad button board (2).
3. Remove the two Phillips M2.0×2.0 screws (3) that secure the board to the computer.
4. Lift the bracket from on top of the TouchPad button board (4).
5. Lift the board and then slide it outward from under the clips that hold it on place to remove it (5).
TIP: The top edge of the board sits under clips. Be sure to slide the board out from under the clips to
prevent damage to the board or clips.
Reverse this procedure to install the TouchPad button board.

Fan
Fan L23189-001
Before removing the fan, follow these steps:

Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Remove the silver Phillips M2.0×5.0 screw (2) that secures the fan to the computer.
3. Remove the black Phillips M2.0×3.0 screw (3) that secures the fan to the computer.
4. Lift the fan from the computer (4).
Reverse this procedure to install the fan.
Heat sink assembly
Heat sink for use in models with Intel Core processors and integrated UMA graphics L23192-001
Heat sink for use in models with Intel Core processors and discrete graphics L23191-001
Heat plate for use in fanless models with Intel Pentium and Celeron processors L23190-001
Before removing the heat sink, follow these steps:

To remove the heat sink assembly from products with integrated UMA graphics:
1. In the order indicated on the heat sink assembly, remove the four Phillips M2.0×3.0 screws (1) that
secure the heat sink to the computer.
2. Lift the heat sink assembly from the computer (2).

3. Thoroughly clean the thermal material from the surface of the heat sink (1) and associated system
board component (2) each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.
To remove the heat sink assembly from products with discrete graphics:
1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0×3.0 screws (1) that secure
the heat sink to the computer.
2. Lift the heat sink assembly from the computer (2).
3. Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system
board components (2)(4) each time the heat sink is removed. Replacement thermal material is included
with the heat sink and system board spare part kits.
To remove the heat plate from fanless models:

1. In the order indicated on the heat plate, remove the four Phillips M2.0×3.0 screws (1) that secure the
heat plate to the computer.
2. Lift the heat plate from the computer (2).

3. Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system
board components (2)(4) each time the heat sink is removed. Replacement thermal material is included
with the heat sink and system board spare part kits.
Reverse this procedure to install the heat plate or heat sink assembly.
TouchPad module
TouchPad module L22586-001
TouchPad module cable L23184-001
Before removing the TouchPad module, follow these steps:

To remove the TouchPad module:
1. Peel the conductive tape off of the keyboard (1)
2. Starting in the corner, use a plastic, non-marking tool to pry up the TouchPad module to disengage the
adhesive that secures it to the top cover (2)
3. Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3).
NOTE: The TouchPad module may be very tight and difficult to remove.
Reverse this procedure to install the TouchPad module.
TIP: it must be pasted on both touchpad and the keyboard metal,

System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
System board for use in models with discrete graphics memory:
Intel Core i7-8565U processor with 2 GB of discrete graphics memory L38148-xx1
System board for use in models with UMA graphics memory:
Intel Core i7-8550U processor L23233-xx1
Intel Pentium N5000 processor L23236-xx1
Intel Celeron N4000 processor L23234-xx1
Intel Celeron N4000 processor, models with 64 GB eMMC memory L23235-xx1
Before removing the system board, follow these steps:

4. Remove the following components:
a. Bottom cover (see Bottom cover on page 30)
b. Battery (see Battery on page 32)
c. Hard drive (see Hard drive on page 36)
d. Solid-state drive (see Solid-state drive on page 38)
e. WLAN module (see WLAN module on page 39)
f. Memory modules (see Memory on page 34)
g. Fan (see Fan on page 44)
Remove the system board:
IMPORTANT: Make special note of each screw size and location during removal and replacement
1. Disconnect the following cables from the system board:

(1): Hard drive cable
(2): Display cable
(3): Power connector cable
(4): Speaker cable
(5): Keyboard backlight cable
(6): Keyboard cable
(7): TouchPad button board cable
(8): USB board cable

2. Remove the black Phillips M2.0×3.0 screw (1), and the four silver Phillips M2.0×2.0 screws (2) that
secure the system board to the computer.
3. Lift the left side of the system board (1), and then remove it from the computer (2).
Reverse this procedure to install the system board.

When installing the system board, first insert the bottom (side closest to the display hinge cover) down and
into the computer. Make sure to place the system board under the two tabs/clips, and to insert the plastic
post into the hole in the system board.
Power connector cable (DC-in)
Power connector cable L23188-001
Before removing the power connector cable, follow these steps:

6. Remove the display (see Display assembly on page 56).
Remove the power connector cable:
1. Disconnect the power connector cable from the system board (1).
2. Remove the cable from the clip (2).
3. Remove the power connector cable out of the computer (3).
Reverse this procedure to install the power connector cable.
USB/card reader/power button board
USB/card reader/power button board L23196-001
USB/card reader/power button board cable L23186-001
Before removing the USB/card reader/power button board, follow these steps:
6. Remove the display (see Display assembly on page 56).
Remove the USB/card reader/power button board:
1. Disconnect the cable from the ZIF connector on the USB/card reader/power button board (1).
2. Remove the two Phillips M2.0×3.0 screws (2), and then remove the board from the computer (3).
Reverse this procedure to replace the USB/card reader/power button board.

Display assembly
Full hinge-up displays are not spared. Displays are spared only at the subcomponent level.
Before removing the display panel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
Remove the display assembly:
1. Disconnect the display cable from the system board (1).
2. Disconnect the antenna cables from the WLAN module (2).
3. Remove the antenna cables from the clips in the speaker (3).
4. Pull the antenna cables under USB/card reader/power button board (4).
5. Remove the four Phillips M2.5×6.0 screws (1) from the display hinges.
6. Rotate the hinges upward (2).
7. Separate the display from the computer (3).
Remove the display assembly subcomponents:

1. If it is necessary to replace the display bezel:
a. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left
and right sides (2), and then the bottom (3) of the bezel until it disengages from the display
enclosure.
b. Remove the bezel (4).
The display bezel is available using spare part number L23181-001.
2. If it is necessary to replace the camera/microphone module:

a. Detach the camera module (1) from the display back cover. (The module is attached with double-
sided adhesive.)
The HD camera module is available using spare part number L23237-001.
The VGA camera module is available using spare part number L23238-001.
b. Disconnect the cable (2) from the camera/microphone module.
3. If it is necessary to replace the display panel:
IMPORTANT: HD panels are secured to the display enclosure with screws. FHD panels are secured with
tape.
a. HD panels:
Remove the four Phillips M2.0×3.0 screws that secure the panel to the display enclosure.
FHD panels:
b. Pull the tape out from behind the left and right sides of the panel.
NOTE: You have to pull on the tape multiple times before it is completely removed.
c. HD and FHD panels:

Swing the top edge of the display panel forward and position the panel upside down next to the
display enclosure (1).
d. Release the adhesive support strip (2) that secures the display panel cable connector to the
display panel.
e. Disconnect the display panel cable (3) from the display panel.
f. Remove the display panel.

Raw display panels are available using the following spare part numbers:
L23208-001: FHD, anti glare
L42787-001: FHD, anti glare, AGOOC
L23209-001: FHD, BrightView
L23210-001: HD, anti glare

L23211-001: HD, BrightView
g. To correctly install the stretchable adhesive tape when replacing a narrow bezel FHD display panel,
install the tape on the left and right sides of the display enclosure (1) with the end of the tape at
the right angle marks (2), and then remove the paper from the tape (3).
Display panel stretchable adhesive tape is available using spare part number L23207-001.
4. If it is necessary to replace the hinge cover, use a plastic, non-marking tool to pull up on the side of the
hinge cover (1), and then remove it (2).
Hinge covers are available using the following spare part numbers:
L23199-001: Jet black
L23200-001: Natural silver
L23201-001: Pale gold
L23202-001: Scarlet red
L23203-001: Twilight blue
L23204-001: Smoke gray
L23205-001: Snow white
When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the
cover (1), and then start from above and rotate the cover downward onto the hinges (2). Make sure the
clips snap into place along the bottom of the display cover.
5. If it is necessary to replace the display hinges:
a. Remove the six Phillips M2.5×2.5 broad head screws (1) from the bottom of the hinges.

b. Remove the display hinges (2).
The display hinges are available using spare part number L23194-001 for models with an HD
display panel and L23195-001 for models with an FHD display panel.
6. If it is necessary to replace the display panel cable:

a. Release the cable from the retention clips (1) and routing channel built into the bottom edge and
sides of the display enclosure.
b. Remove the display panel cable (2).
The display panel cable is available using the following spare part numbers:
● L23182-001 – HD display panel
● L23183-001 – FHD display panel
7. If it is necessary to replace the wireless antenna cables and transceivers:

a. Release the wireless antenna cables from the retention clips and routing channel built into the side
of the display enclosure (1).
b. Release the antenna from the display enclosure (2).
Antennas are available using the following spare part numbers:
L23158-001: Single antenna for use in models with an HD panel
L23159-001: Dual antennas for use in models with an HD panel
L24037-001: Single antenna for use in models with an FHD panel
L24038-001: Dual antennas for use in models with an FHD panel
Use the following image to determine proper cable routing in the display of the antenna cable (1) and display
cable (2).
The display rear cover is available using the following spare part numbers:
L23160-001: Jack black, for models with an HD display panel
L23161-001: Natural silver, for models with an HD display panel
L23162-001: Pale gold, for models with an HD display panel

L23163-001: Scarlet red, for models with an HD display panel
L23164-001: Twilight blue, for models with an HD display panel
L23165-001: Smoke gray, for models with an HD display panel
L23166-001: Snow white, for models with an HD display panel
L23167-001: Jack black, for models with an FHD display panel
L23168-001: Natural silver, for models with an FHD display panel
L23169-001: Pale gold, for models with an FHD display panel
L23170-001: Scarlet red, for models with an FHD display panel
L23171-001: Twilight blue, for models with an FHD display panel
L23172-001: Smoke gray, for models with an FHD display panel
L23173-001: Snow white, for models with an FHD display panel
Reverse these procedures to reassemble and install the display assembly components.
Top cover with keyboard
The top cover with keyboard remains after removing all other spared parts from the computer.
In this section, the first table provides the main spare part number for the keyboards. The second table
provides the country codes.
Keyboard, no backlight, jet black L23239-xx1
Keyboard, no backlight, snow white L23240-xx1
Keyboard, no backlight, ash silver L23241-xx1
Keyboard, backlit, ash silver L23242-xx1
For use in country Spare part For use in country Spare part For use in country Spare part
or region number or region number or region number
Belgium -A41 Italy -061 South Korea -AD1
Bulgaria -261 Latin America -161 Spain -071
Canada -DB1 The Netherlands -B31 Switzerland -BG1
Denmark, Finland, and -DH1 Portugal -131 Taiwan -AB1

Norway
France -051 Romania -271 Thailand -281
Germany -041 Russia -251 Turkey -141
Greece -151 Saudi Arabia -171 United Kingdom -031
Hungary -211 Slovenia -BA1 United States -001
Israel -BB1

6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 66).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 67.
66 Chapter 6 Using Setup Utility (BIOS)

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Updating Setup Utility (BIOS) 67

7 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 68.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.
68 Chapter 7 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your
computer or a USB flash drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your
computer or a USB flash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 70.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Using HP PC Hardware Diagnostics UEFI 69

Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 70.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 71

3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

8 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 73).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 73).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 73).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 73).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive,
as follows:
2. Select Software and Drivers, and then follow the on-screen instructions.
Backing up information and creating recovery media 73

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery

Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 73.
Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 73.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.
74 Chapter 8 Backing up, restoring, and recovering

9 Specifications
Computer specifications
Metric U.S.
Dimensions
Length 234.0 mm 9.21 in
Width 335.0 mm 13.19 in
Height 19.9 mm 0.78 in
Weight
With solid-state drive or eMMC 1509.4 g 3.3 lbs
With hard drive 1545.7 g 3.4 lbs
With solid-state drive and hard drive 1554.0 g 3.43 lbs
Input power
Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W
Operating current 4.74 A or 3.5 A
Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity
Operating 10% to 90%
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
Computer specifications 75
35.6-cm (14.0-in) display specifications
Metric U.S.
Active diagonal size 35.6-cm 14.0-in
Resolution FHD: 1920×1080
HD: 1366×768
Surface treatment Anti-glare
BrightView
Brightness 220 nits
Viewing angle SVA (HD panels)
UWVA (FHD panels)
Backlight LED
Aspect ratio 16:9
Display panel interface eDP
M.2 SATA solid-state drive specifications

128-GB* 256-GB* 512-GB*
Height 1.35 mm 1.35 mm 1.35 mm
Weight < 10 g < 10 g < 10 g
Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M
Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec
Interface type SATA-3 SATA-3 SATA-3
Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms
Access times, logical 0.1 ms 0.1 ms 0.1 ms
Total logical sectors 234,441,648 468,883,296 937,766,592
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
76 Chapter 9 Specifications
M.2 PCIe solid-state drive specifications
128-GB* 256-GB* 512-GB*
Dimensions
Height 1 mm 1 mm 1 mm
Length 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g
Interface type ATA-7 ATA-7 ATA-7
Transfer rate
Sequential Read Up to 520 MB/s Up to 2150 MB/s Up to 2150 MB/s
Random Read Up to 60,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs
Sequential Write Up to 160 MB/s Up to 1260 MB/s Up to 1550 MB/s
Random Write Up to 34,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs
Ready time, Maximum (to not busy) 1.0 s 1.0 s 1.0 s
Access times
Logical 0.1 ms 0.1 ms 0.1 ms
Total logical sectors 250,069,680 500,118,192 1,000,215,216
Operating temperature
Operating 0° to 70°C (32°F to 0° to 70°C (32°F to 0° to 70°C (32°F to

158°F) 158°F) 158°F)
Non-operating
-40° to 95°C (-40°F to -40° to 80°C (-40°F to -40° to 85°C (-40°F to
203°F) 176°F) 185°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
M.2 PCIe solid-state drive specifications 77

Hard drive specifications
1-TB* 500-GB*
Dimensions
Height 7.0 mm or 9.5 mm 7.0 mm
Length 100.4 mm 100.6 mm
Width 69.9 mm 70.1 mm
Weight 107.0 g 92.0 g
Interface type SATA SATA
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec
Security ATA security ATA security
Seek times (typical read, including setting)
Single track 2.0 ms 3 ms
Average (read/write) 12 ms 13 ms
Maximum 22 ms 24 ms
Logical blocks 1,953,525,168 1,048,576,000
Disk rotational speed 5400 rpm 5400 rpm
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
78 Chapter 9 Specifications
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Requirements for all countries 79

Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
80 Chapter 10 Power cord set requirements

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
81
Index
A buttons display panel cable

AC adapter and battery light, left TouchPad 9 removal 62
identifying 6 power 11 spare part numbers 62
AC adapter, spare part numbers 23 right TouchPad 9 display specifications 76
action keys drive light, identifying 7
airplane mode 13 C
help 13 camera E
identifying 12, 13 identifying 8 esc key, identifying 12
keyboard backlight 13 product description 2 ethernet
mute 13 camera light, identifying 8 product description 3
next track 13 camera module
pause 13 removal 57 F
play 13 spare part number 21 fan
screen brightness 13 spare part numbers 58 removal 44
speaker volume 13 caps lock light, identifying 10 spare part number 18, 44
switch screen image 13 chipset, product description 1 fan insert
using 13 components spare part number 18
airplane mode key 13 bottom 14 fn key, identifying 12
antenna display 8
removal 62 keyboard area 9 G
audio left side 7 Get Help in Windows 10 action key
adjusting volume 13 right side 6 13
audio-out (headphone)/audio-in computer major components 16
(microphone) combo jack, computer specifications 75 H
identifying 6 connector, power 6 hard drive
product description 2
B D removal 36
back cover Display assembly spare part number 18, 22
spare part number 21 spare part numbers 17 spare part numbers 36
backup, creating 73 display assembly specifications 78
backups 73 removal 56 hard drive cable
battery subcomponents 20 spare part number 22
removal 32 display assembly components hard drive cover
spare part number 18, 32 removal 56 spare part number 22
BIOS spare part numbers 56 HDMI port
determining version 66 display bezel identifying 6
downloading an update 67 removal 57 heat sink
starting the Setup Utility 66 spare part numbers 20, 57 spare part numbers 18
updating 66 display cable, spare part number 21 heat sink assembly
Bluetooth label 15 display components 8 removal 45
boot order, changing 74 display panel spare part numbers 45
bottom components 14 product description 1 hinge
bottom cover removal 58 removal 61
removal 30 spare part number 62
spare part number 18, 30
82 Index
hinge cover caps lock 10 processor 1
spare part number 20 drive 7 product description
Hinge Kit mute 10 camera 2
spare part number 21 power 7 chipset 1
HP PC Hardware Diagnostics UEFI RJ-45 (network) status 6 display panel 1
downloading 70 ethernet 3
starting 70 M external media cards 3
using 69 M.2 solid-state drive hard drive 2
HP PC Hardware Diagnostics Windows specifications 77 keyboard 3
downloading 68 memory memory 2
installing 69 product description 2 operating system 4
using 68 removal 34 pointing device 3
HP Recovery media spare part number 18 ports 3
recovery 74 spare part numbers 34 power requirements 3
MicroSD memory card reader, processor 1
I identifying 7 product name 1
internal microphones, identifying 8 model name 1 security 4
mute light, identifying 10 serviceability 5
J mute volume action key 13 wireless networking 3
jacks product name 1
audio-out (headphone)/audio-in N product name and number,
(microphone) 6 network jack, identifying 6 computer 15
network 6 next track action key 13
RJ-45 (network) 6 R
O recovery 73
K operating system, product discs 74
keyboard description 4 HP Recovery partition 74
product description 3 media 74
removal 65 P USB flash drive 74
spare part number 65 panel recovery media
spare part numbers 17 spare part numbers 20 creating using HP Cloud Recovery
keyboard backlight action key 13 pause action key 13 Download Tool 73
keys play action key 13 creating using Windows tools 73
action 12 pointing device, product regulatory information
airplane mode 13 description 3 regulatory label 15
esc 12 ports wireless certification labels 15
fn 12 HDMI 6 Remote HP PC Hardware Diagnostics
Windows 12 product description 3 UEFI settings
USB 7 customizing 71
L USB SuperSpeed 6 using 71
labels power button, identifying 11 removal/replacement
Bluetooth 15 power connector procedures 29
regulatory 15 identifying 6 restoring 73
serial number 15 power connector cable right side components 6
service 15 removal 54 RJ-45 (network) jack, identifying 6
wireless certification 15 spare part numbers 54 RJ-45 (network) status lights,
WLAN 15 power cord identifying 6
left side components 7 set requirements 79
lights power lights, identifying 7 S
AC adapter and battery 6 power requirements, product screen brightness action keys 13
camera 8 description 3
Index 83
Screw Kit, spare part numbers 23 TouchPad module
security cable slot, identifying 7 removal 49
security, product description 4 spare part number 17, 49
serial number, computer 15 TouchPad zone, identifying 9
service labels, locating 15 traveling with the computer 15
serviceability, product description 5
slots U
memory card reader 7 USB board
security cable 7 removal 55
solid-state drive spare part number 55
removal 38 USB port, identifying 7
spare part number 18, 22 USB SuperSpeed port, identifying 6
spare part numbers 38 USB/card reader/power button board
specifications 76 spare part number 18
speaker volume action keys 13
speakers V
identifying 11 vents, identifying 11, 14
removal 42 volume
spare part number 18 adjusting 13
spare part numbers 42 mute 13
special keys, using 12
specifications W
computer 75 Windows
display 76 backup 73
hard drive 78 recovery media 73
M.2 solid-state drive 77 system restore point 73
solid-state drive 76 Windows key, identifying 12
switch screen image action key 13 Windows tools, using 73
system board wireless antenna
removal 50 removal 62
spare part number 17 wireless certification label 15
spare part numbers 50 wireless networking
system board hook product description 3
removal 41 WLAN
spare part number 18, 41 removal 39
system restore point, creating 73 spare part numbers 39
WLAN antenna
T removal 62
top cover WLAN antennas, identifying 8
removal 65 WLAN cable
spare part number 65 spare part number 21
top cover/keyboard WLAN device 15
spare part numbers 17 WLAN label 15
TouchPad button board WLAN module
removal 43 spare part number 18
spare part number 17
spare part numbers 43
TouchPad buttons
identifying 9
84 Index

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HP 14 Laptop PC

Maintenance and Service Guide

Second Edition: September 2018

First Edition: April 2018

Document Part Number: L19035-002

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 6

3 Illustrated parts catalog .............................................................................................................................. 16

4 Removal and replacement procedures preliminary requirements .................................................................... 24

6 Using Setup Utility (BIOS) ............................................................................................................................. 66

7 Using HP PC Hardware Diagnostics ................................................................................................................ 68

8 Backing up, restoring, and recovering ........................................................................................................... 73

10 Power cord set requirements ...................................................................................................................... 79

Product Name HP 14 Laptop PC

Processor 8th-generation Intel® Core™ processors:

Intel Core i7-8565U

Intel Core i7-8550U

Intel Core i5-8265U

Intel Core i5-8250U

Intel Core i3-8130U

7th-generation Intel Core processors:

Intel Core i3-7020U

Intel Pentium® and Celeron® processors:

Intel Pentium SilverN5000

Intel Celeron N4000

Graphics Supports HD decode, DX12, HDMI

Intel UHD Graphics 620: 8th generation Intel processors

Intel UHD Graphics 605: Intel Pentium processors

Intel UHD Graphics 600: Intel Celeron processors

Intel HD Graphics 620: 7th generation Intel processors

AMD Radeon 520 with up to 4 GB of dedicated video memory

AMD Radeon 520 with up to 2 GB of dedicated video memory

Panel 35.6-cm (14.0-in), WLED, slim, 220 nits, eDP, non-touch:

High definition (HD)(1366×768), anti glare, SVA

HD (1366×768), BrightView, SVA

Full high-definition (FHD)(1920×1080), anti glare, SVA

Full high-definition (FHD)(1920×1080), anti glare, UWVA, narrow bezel

FHD (1920×1080), BrightView, UWVA, narrow bezel

Memory is non-customer accessible/non-upgradeable

DDR4-2400 dual channel support (8th generation Intel processors)

DDR4-2133 dual channel support (7th generation Intel processors)

Supports up to 16 GB of system RAM in the following configurations:

● 16384 MB (8192 MB×2)

● 12288 MB (8192 MB×1 + 4096 MB×1)

● 8192 MB (8192 MB×1)

● 4096 MB (4096 MB×1)

One memory module slot (Intel Pentium and Celeron processors)

Memory is non-customer accessible/non-upgradeable

DDR4-2400 Dual Channel Support

Supports up to 8 GB of system RAM in the following configurations:

● 8192 MB (8192 MB×1)

● 4096 MB (4096 MB×1)

1 TB, 5400 rpm, 7.0 mm

500 GB, 5400 rpm, 7.0 mm

M.2, SATA-3, solid-state drives:

256 GB, TLC

128 GB, TLC

256 GB PCIe solid-state drive + 1 TB, 5400 rpm hard drive

eMMC configurations: (Intel Pentium and Celeron processors)

2 Chapter 1 Product description